Who Uses This Software?

Pabau is a complete practice management application used by hundreds of healthcare practitioners worldwide.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Pabau
  • www.pabau.com

About Pabau CRM

Pabau is a complete practice management application used by hundreds of healthcare practitioners in the UK. Manage schedules, treatment notes, invoices, payments, marketing and lots more. It works great for all sizes form large teams, solo practitioners and anything in between.


Pabau CRM Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Pabau CRM Reviews Recently Reviewed!

Excellent so far!!

Aug 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are all absolutely in love with the product.

Looking forward to the new features, highly recommend anyone considering a Change to modern software

Cons: Nothing just yet, could do with more assistance with the medical side but the videos are rather self explanatory

Best clinic software on the market

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: This software pulls together a lot of features from clinic management to physician notes and it is constantly updating and introducing more features making it the best clinic management software around.

Cons: Every year I have to produce an annual audit of my treatments. This is extremely time consuming as their are no reports that can help me with this. I would also like the option to bulk archive patients that have not visited the clinic for over three years.

Overall: It has made clinic management a lot easier

Amazing upgrade from our last software

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The guys at Pabau are constantly updating the software and adding in features that they know their clients will love. This helps us deliver better customer service and streamline tasks that were previously taking us hours every single week. The fact that the automation also reduces errors is a god-send.

Cons: There are a few bugs with the app that has prevented us from being able to use it as much as we would like in clinic but support are looking into this and are quick to respond to other glitches that crop up along the way.

Overall: Automation and increased efficiency

Very happy with Pabau - efficient and patient

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online booking increases our sales - also it's great to be able to access schedule on phone, also all staff can update from anywhere

Cons: Find adding courses difficult and sometimes it can be a little slow - also it always asks for password when logging in on phone - not sure how to resolve

Overall: Helped to organise and increase business

Forward thinking CRM

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Representative and the team are so helpful and responsive - the team listen and implement suggestions as the software is constantly being improved and updated.

The best on the market 2017.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have tried a couple of different clinic softwares before but Pabau is the best! It does everything you need to have a successful clinic. Definitely worth the money you spend on it. There really isn't anything close on the market right now.

Not just for the larger clinics

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Pabau for two different purposes. I use it it to schedule clients in my private practice, but I am also a fitness instructor and use it for that purpose as well. The great thing about Pabau is that it can be used for different purposes and can designed to serve the needs for different companies. It is great to schedule clients as it also syncs to google calendars. I use the iPad app for the before and after feature but haven't tried out the consent part yet.

Excellent!!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I was pitched this software over the phone and had to try it. I found installation very painless. Tech support was very friendly and helpful not to mention i barely needed any help. The programming is fairly simple and easy to use, even when your not a computer wizard. I'd definitely recommend giving it a try. I promise you'll enjoy it!

AMAZING!!!!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every time i call I get amazing service and honestly have never had a bad experience. Every member of staff is so polite and that in itself is enough for me to recommend Phorest Softwere.

2 years on

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Extensive range of industry specific features

Cons: A lot to learn

Overall: The system has just been installed 2 years ago. Customer support did an amazing job of teaching us. He was very engaging with all our staff, very sincere and added an element of fun to the day.

We are 2 years on and still happy. Give it a go, you won't regret it!

Vendor Response

by Pabau on January 26, 2017

Thank you for your kind words. Always a pleasure working with. - Jack

Everything you need to go paperless

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been looking for a system or systems that can do everything under one roof. Pabau absolutely ticked all the boxes for us, and there support is excellent. Well done to Jack and his team.

Superbly brilliant!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have been able to turn my clinic entirely paperless

Cons: Could do with 24 hour suport

Overall: Pabau Software is my first choice as a paperless system. They are very affordable, even let you have split payments if on a tight budget. More importantly, there are no hidden or ongoing costs, unlike many others...

It has all you will need. Customer database, diary, retail sales/stock control, emarketing/reminders, staff security if required...

I have used it for 2 years and the company themselves are always very friendly and helpful.

Recommendations to other buyers: It will be the best rescission you ever made

An Excellent Product Offered A+Company!

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very powerful, feature-loaded, easy to learn and use

Cons: No trial offer

Overall: My experience switching over to Pabau from our old system has been exceptionally smooth and easy! Training was very well conducted, and having an easy-to-understand product makes it even easier to get used to.

I am really happy to be using the software and have already seen areas of my business grow!

Staff at Pabau are extremely helpful, and were eager to answer my questions about custom-tailoring some modules to our medical clinic's small handful of unique service offerings.

HIGHLY RECOMMENDED!
We will definitely recommend Pabau to others in the industry! Thank you so much!
-Jeremy Bryant

Clinic Manager
Aesthetica Medical

Saves me time I don't have!

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Being a small business owner you don't have enough time in the day, so something that keeps you organised and frees up valuable time is a really useful asset, combine that with the ability to make sure our customers don't miss their appointments or remember us if they haven't visited in a while then you have something that is truly invaluable.

Pabau is something we have been using for a around 6 months and like any new software it takes a while to train and fully understand the potential, I am now thriving on this platform and my business is growing because of it. Would definitely recommend.

amazing software, super easy to use and they got a great support team!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: -Cheap
-Reliable
-Easy to use
-Any hassle their only on the other end of a phone call

Cons: -No cons
-No hassle so far

Overall: big props to pabau! they literally saving so much precious time every day, i run a little business outlet using their software, their support team set me up within seconds, i've been using pabau for about 4 months now, everything is pretty easy to use had no problems so far.

@swolfchan

Problems, problems, problems

Nov 01, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Offers a lot of functions

Cons: It is unstable and a lot of the functions either do not work or keep crashing the programme.

Overall: I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.

Recommendations to other buyers: Wait a year or so to see if they sort these problems out before going ahead.