# Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pabau the right Medical Practice Management solution for you? Explore 643 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews/ --- Pabau 4.7 (643) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined and intuitive experience 92% positive reviews out of 59 Most users comment ease of use allows efficient navigation, quick adoption, and simplifies daily management tasks. Frequent technical glitches and instability 68% negative reviews out of 59 Some reviewers find bugs and issues cause disruptions, recurring errors, and unreliable functionality, impacting daily operations. Sadiq Q. Practice Owner, 2 - 10 employees. "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public." Supportive and responsive staff assistance 98% positive reviews out of 40 Reviewers feel staff management is enhanced by accessible, knowledgeable support and effective onboarding, simplifying operations. Robert H. Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Unclear and costly pricing structure 51% negative reviews out of 47 Some users say pricing involves unexpected fees, expensive add-ons, and confusing payment processes, leading to dissatisfaction. Brett B. Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive business growth tools 95% positive reviews out of 38 Most reviewers indicate business growth is supported by integrated marketing, organizational features, and adaptability for expanding needs. Shital P. Practice Manager, 51 - 200 employees. "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch" Slow performance and frequent lag 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow loading, system lag, and occasional outages disrupting workflow. ## Showing most helpful reviews Showing 1-25 of 643 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul W. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" February 21, 2026 5.0 I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy. Pros Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up. Cons Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish. Alternatives considered [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Reason for choosing Pabau Software locked well polished and more professional Review Source VR Verified Reviewer Pharmacist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best " May 1, 2026 5.0 Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with \[sensitive content hidden\] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. \[sensitive content hidden\] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing Pabau Price Good Option to go with and I know someone whose used pabau Review Source JL Jen L. Director Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Product" July 1, 2026 5.0 From my initial demo call to onboarding the experience has been positive. the team are supportive, knowledgeable and professional. Pros User experience, customer journey and automation options. The system is intuitive and has multiple integration options Cons I am new to the platform and have had no issues so far. I'd rather not pay for a card terminal but that's about all Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source RW Rochelle W. ARNP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pabau Has Been Great!" March 23, 2026 5.0 So far, I have had an incredible experience. I feel supported and like I am truly receiving what I am paying for and more. Pros I recently started with Pabau and so far their value, customer support, and offerings have checked all of the boxes. I have trials three other EMR systems and Pabau definitely offers more than the others. Cons The only con is that they are a UK based company and I am in the US. They have still worked to ensure that I am taken care of even with the time change. Alternatives considered [Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing Pabau I ultimately chose Pabau over these other alternatives because of the value and options that were included. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) My original software, CalystaPro, is not listed. They were what I needed for starting out on my own, but as I grew, it not longer provided all of the "must have" options I needed to continue with their product. Review Source SS Sushant S. Supervisor Pharmaceuticals Used the software for: Less than 6 months ### "Helpful system for training staff and maintaining consistency" May 7, 2026 5.0 Overall, my experience has been very positive. It has made onboarding smoother and reduced the need for constant supervision, as the system itself guides users through the correct processes. This has been especially helpful as the team has grown. Pros What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly. Cons At the beginning, there’s a lot to take in when learning the system, but that’s mainly because it offers so many features. After a short period of use, it becomes much more intuitive and easier to navigate. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed a system that could support a growing team. Cliniko was simple, but it didn’t provide the same level of structure for training and maintaining consistency across staff. Review Source VR Verified Reviewer Business Operational Manager Medical Practice Used the software for: 1-2 years ### "Great system " March 24, 2026 5.0 Overall, Pabau is a good system for a private clinic, with everything you need all in one system. Any questions or issues i have had, have always been dealt with quickly and efficiently Pros It is ergonomic and easy to use. It has everything you need to run a private clinic all in one place. Cons It can take time to implement suggestions, which is understandable given the number of clients and users Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Pabau There are more relevant features and looked easier to use Review Source VR Verified Reviewer Administator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feature packed with Great support" May 14, 2026 5.0 Great support team, amazing onboarding team. I have always been able to reach out and get help and guidance Pros Value for money, Easy to use, Loaded with features. I have been using pabau for an aesthetics skin clinic and it has been great in support Cons I have not yet fully utilised Pabau, as still using it, however so far I have not expereiced and issue Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau better value for money, better UI and overall great product Review Source BB Brenna B. NP Medical Practice Used the software for: Less than 6 months ### "We moved to Pabau" July 7, 2026 5.0 Everyone has benn great, very nice. Each meetings has a structure and they stick to their time lines. Pros The look of the EMR, I like that it has mass texting options and can nuture leads and patients. They're reports are great too. Cons It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside. Review Source lT lorne T. nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "pabau review " July 7, 2026 5.0 my overall experience with paboo is that it has very good customer support However it's important to budget for integrations that add extra costs Pros might the continuous support from the I like the integrations that are available throughout the system And I like how the booking and patient notes is made easy and a very good AI feature Cons the process of setting up can take a little longer than expected due to needing multiple appointments with different departments Review Source RZ Raisa Z. Clinic Manager Consumer Services Used the software for: 2+ years ### "great addition to smoothly running business " February 4, 2026 5.0 easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features Pros Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point. Cons very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau previously used phorest and I find pabau easier Switched from [R4 Enterprise](https://www.capterra.com/p/139588/R4/) it was outdated not really suitable to our business Review Source RJ Rena J. Aesthetic therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Would recommend Pabau to any clinic looking. " March 19, 2026 4.0 I have used Pabau for about 8 years now. It is easy to work your way around the system once you because used to using it. Even through changing from Pabau to Pabau 2. Pros I enjoy following the client journey. Keeps me in check so I don’t forget to complete the photos or any forms that should be completed. Cons At times certain functions can glich or not allow you to save new information. Pabau can usually sort these problems out fairly quickly. Switched from [ClinicOffice](https://www.capterra.com/p/87674/ClinicOffice/) To accommodate client photo upload and forms. Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source MM Marin M. Manager Medical Practice Used the software for: 2+ years ### "All-in-One Solution That Simplifies Everything" March 31, 2026 5.0 My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. Review Source MB Michael B. Registered Nurse Alternative Medicine Used the software for: Less than 6 months ### "Pabau's user interface actually makes charting fun! " November 18, 2025 5.0 We are a new practice and the ease of which we can update our electronic forms and patient data be replicated in provider treatment notes or vice versa is a game changer. I used to dread charting, Pabau makes it fun! Pros I am a nurse and use Pabau daily for charting, and it has quickly become one of my favorite clinical tools. The interface is clean, modern, and intuitive, which makes documenting patient encounters much faster and far less stressful—especially on busy clinic days. The customization options are outstanding. I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient. The AI dictation feature has been a huge time-saver, accurately capturing my notes and reducing the amount of typing I have to do. One of the biggest advantages is how seamlessly Pabau pulls information from other parts of the workflow into the clinical record. Everything connects smoothly, so I’m not constantly jumping between screens or duplicating documentation. If I had to note one challenge, it’s that some of the terminology and logic are EU-focused. As a US-based user, I occasionally need clarification on which features apply to our regulations. But the support team has been responsive and helpful whenever I’ve needed clarification. Overall, Pabau has improved both my charting efficiency and the quality of our clinic's records. I highly recommend it to any clinic looking for a smarter, more streamlined way to document patient care. Cons The App is not as intuitive as the web version, the pop up windows and navigation is not as user friendly as the web version. I also find my self having to refresh frequently in the day to "wake up" the user interface. Review Source Mike R. CEO, CFO Medical Devices Used the software for: Less than 6 months ### "Continually lighting the way for this small but mighty practice" August 3, 2025 5.0 Excellent. Focused (even when I was sleep deprived, finding funding, and trying to conduct the grand symphony of tasks related to opening up a new practice). The best practices shared and the guidance given by Pabau were, and continue to be, a vital source of direction in a completely new territory. Pros Friendly from the start, started me step-wise in understanding their very user friendly interface. Our calls were professional and efficient, but always maintained an unmistakable humanity to them. Huge shout out to \[sensitive content hidden\] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to \[sensitive content hidden\] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to \[painfully\] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process. I see i'm supposed to mention bugs and issues above. So far? Smooth sailing with no perceivable snags. Cons Surprisingly, the only thing that was somewhat needlessly psychedelic was some of the onboarding where if you couldn't meet at a very early hour, you'd have to cater what Pabau's main conference calls at 1 AM due to the vast differences in time zones. Review Source Noelli Marie P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pabau experience " April 22, 2026 5.0 so far good, customer support has been good and efficient in setting up our account and showing us all the features. Pros User friendly and has smart and helpful features. Allows multiple users and can integrate to your website and other social media platforms. Cons The downside is that it is more expensive than other CRM available, and they are increasing fee soon too. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Reason for choosing Pabau more user friendly and has more features Review Source VR Verified Reviewer Founder and Nurse Prescriber Medical Practice Used the software for: Less than 6 months ### "Highly recommend " October 29, 2025 5.0 Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. Review Source KR Kelly-ann R. Facial aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Innovative platform" January 22, 2026 5.0 I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings. Pros The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform Cons There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features Review Source VV Valentina V. ANP Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau Has Streamlined My Clinic & Elevated My Patient Journey" July 30, 2025 5.0 Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional. Pros Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed. Cons There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier. Review Source JG Jas G. director Medical Devices Used the software for: 1-2 years ### "Best system " January 13, 2026 5.0 Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. Review Source FK Fazia K. Owner, Clinical Director, RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly intuitive and perfect for start ups and beyond" April 2, 2026 5.0 Starting a new business is overwhelming, but Pabau has taken a huge burden off my shoulders. It is incredibly easy to use, even with the vast amount of features available. Having everything in one spot gives me such a peace of mind and has made me feel significantly less stressed. For a new business, affordability is key, and Pabau delivers great value. What really stands out is the support - the walkthrough has been fantastic, and they truly guide you through everything step by step. I highly recommend it to anyone - starting up or established as I can see myself using this for a long time to come. Pros Ease of use, support, set up, affordability, number of features, the education and resources provided Cons At this time, I have not used it long enough to find the cons just yet. So far the system, resources, support has been great! Review Source VW Vicky W. Nurse Cosmetics Used the software for: 1-2 years ### "Payment system " November 3, 2025 5.0 Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns Review Source SV Sarah V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Pabua is Amazing " July 18, 2025 5.0 The personal service and the simplicity of the system. The overall support and time taken to understand my business and my exact needs. Second to none service! Pros Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy to navigate and the app is simple to use. My account Manager, \[sensitive content hidden\] has helped me to implement a really professional and organised Clinic management system that perfectly represents my services. Thank you \[sensitive content hidden\] and thank you Pabua. I'd be lost without you! Cons Nothing! Pabua has been nothing but a breath of fresh air. Mybonly regret is not implementing it sooner! Review Source AB Alina B. Clinical director Cosmetics Used the software for: 1-2 years ### "Clinical director " July 28, 2025 5.0 My experience with Pabau has been very positive. The app is packed with great tools that are really helpful for managing my project. Everything felt smooth and user-friendly. I also really appreciated the support from \[sensitive content hidden\]—he was knowledgeable, supportive, and made the whole experience even better. Pros Pabau is a great software with a wide range of useful tools, really impressive and intuitive to use. I especially want to highlight the support I received from \[sensitive content hidden\]. He was incredibly knowledgeable, supportive, and genuinely helpful throughout the whole process. I really appreciated his guidance and overall had a very positive experience! Cons Sometimes it can be too difficult to understand how it works, too complicated. Little bit expensive as well. 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