# Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pabau the right Medical Practice Management solution for you? Explore 636 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews --- Pabau 4.7 (636) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined and intuitive experience 92% positive reviews out of 59 Most users comment ease of use allows efficient navigation, quick adoption, and simplifies daily management tasks. Frequent technical glitches and instability 68% negative reviews out of 59 Some reviewers find bugs and issues cause disruptions, recurring errors, and unreliable functionality, impacting daily operations. Sadiq Q Practice Owner, 2 - 10 employees. "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public." Supportive and responsive staff assistance 98% positive reviews out of 40 Reviewers feel staff management is enhanced by accessible, knowledgeable support and effective onboarding, simplifying operations. Robert H Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Unclear and costly pricing structure 51% negative reviews out of 47 Some users say pricing involves unexpected fees, expensive add-ons, and confusing payment processes, leading to dissatisfaction. Brett B Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive business growth tools 95% positive reviews out of 38 Most reviewers indicate business growth is supported by integrated marketing, organizational features, and adaptability for expanding needs. Shital P Practice Manager, 51 - 200 employees. "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch" Slow performance and frequent lag 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow loading, system lag, and occasional outages disrupting workflow. ## Showing most helpful reviews Showing 1-25 of 636 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Petya S. aesthetic doctor Hospital & Health Care Used the software for: Less than 6 months ### "PABAU experience " May 13, 2026 5.0 Positive overall for growing clinics Very helpful for reducing admin work and organising operations But slightly overwhelming at first due to its depth and complexity Pros 1\. “Everything in one system” Most users say the biggest benefit is that it combines: bookings patient records reminders payments Cons Here’s a realistic summary of what users typically say they like least about Pabau and their overall experience: Review Source NF Nicole F. Pre-Registration Pharmacy Technician Pharmaceuticals Used the software for: Less than 6 months ### "Powerful and well-connected system that improves clinic efficiency" May 11, 2026 5.0 Overall, my experience has been very positive. It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run. Pros What stands out most to me is how well everything connects together. It genuinely feels like a complete system where appointments, notes, communication, and follow-ups all link seamlessly. It makes the whole clinic run more smoothly and gives you a lot more control over how you manage patients. Cons There is a bit of a learning curve at the start, but once you get familiar with it, it actually becomes one of its strengths because of how much you can customise and tailor to your clinic’s needs. It just takes a little time to fully unlock its potential. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed something more advanced as the clinic grew. Cliniko was good for basic use, but Pabau offered a much more complete solution with better tracking, communication tools, and overall functionality in one place. Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source karen H. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "Starting out with Pabau" February 17, 2026 4.0 Having changed over from one provider to Pabau there is a lot more to offer in order to make digital records easier to manage, however for a small business with 3 staff it has been time consuming and at times very slow in getting set up. The staff have been very supportive and and the support team have been quick to action any requests and issues we have had. Pros excellent staff support in transferring data from previous provide, lots of training given, academy easy to use, patients finding it easy to book appointments and use portal once registered. Lots of ways of informing patients about treatments and what they entail. Ability to prepopulate forms and use AI and Macros Cons Setting up forms and services very long winded and complicated at times. No direct links to individual treatments. Having to earn or buy SMS credits, as a small business this can become very expensive, would be ideal if whatsapp was integrated into system. Not being able to add an editable table into the treatment notes so that on going treatments such as laser settings can be seen on one page and not across all the treatment notes. Alternatives considered [Collums](https://www.capterra.com/p/246186/Collums/) Reason for choosing Pabau i had heard of it before and was unsure of other products available Review Source ZB Zenaida B. Pre-reg Pharmacy technician Pharmaceuticals Used the software for: Less than 6 months ### "Great for managing bookings and improving patient communication" May 8, 2026 5.0 My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients. Pros From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful. Cons At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed better communication tools and more automation. Cliniko worked well for basic scheduling, but Pabau offered more features that help manage patient interactions and follow-ups more effectively. Review Source AT Asim T. Director Pharmaceuticals Used the software for: Less than 6 months ### "Strong clinical documentation system that supports better patient care" April 30, 2026 5.0 Overall, my experience has been very positive from a clinical point of view. It supports structured consultations, improves record keeping, and helps maintain consistency in patient care. Over time, it becomes an essential part of delivering a professional service Pros As a clinician, what I value most is how clearly patient histories and clinical notes are organised. Everything is easy to access during a consultation, which helps with decision-making and gives a more complete picture of the patient without needing to search through multiple systems. Cons Initially, there’s quite a bit to explore in terms of clinical templates and note structures, but once these are set up properly, they actually become a big advantage because they standardise how consultations are documented. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed more detailed clinical documentation and better integration with other parts of the clinic. Cliniko was simple, but Pabau allowed us to build more structured consultation workflows and maintain more comprehensive records. Review Source SB Seijal B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau is an excellent Tool" May 30, 2026 5.0 Started off slow as we needed to learn to tool and understand all the mechanics but they have continued to approve the offering and we now love it Pros Pabau is an excellent practice… Pabau is an excellent practice management tool and I would be lost without it Helps me successfully manage my Aesthetics business They are very reactive and the customer service is excellent Cons Lots of different elements to choose from which need learning Otherwise it is excellent for our business Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau Offering is better for our clinic compared to phorest Review Source AB Aanjana B. Pre-registered Pharmacy Technician Pharmaceuticals Used the software for: Less than 6 months ### "Clear and organised system for managing payments and invoices" May 5, 2026 5.0 Overall, my experience has been very positive. It has made financial tracking more organised and transparent. It’s much easier to review payments, check histories, and ensure everything is accounted for, which gives more confidence in day-to-day operations. Pros From a finance perspective, what I appreciate most is how payments, invoices, and treatment packages are all managed in one system. It makes tracking transactions much clearer and reduces the chances of things being missed or recorded incorrectly. Cons There are quite a few financial features available, so it can take a bit of time to understand how to use them fully. However, once everything is set up properly, it becomes very efficient and easy to manage. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed a system that handled billing and financial tracking in more detail. Cliniko was simpler, but Pabau offered better tools for managing payments, packages, and overall financial processes. Review Source HH Hamza H. Pharmacy Assistant Pharmaceuticals Used the software for: Less than 6 months ### "Good all-in-one system for clinics, with some areas to improve" April 30, 2026 5.0 Overall, it’s been a positive experience. It’s seeming like it will streamline a lot of our processes and make things more efficient day-to-day once everything is set up properly, it does make running a clinic a lot smoother Pros Overall, I’d say Pabau is a solid system for running a clinic. It brings everything into one place which makes day-to-day work a lot easier, compared to using multiple systems, it’s definitely a big upgrade. Cons Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. Also, when something goes wrong, getting support can sometimes take longer than expected without dedicated support available. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We outgrew Cliniko. It’s great for simple clinics, but we needed a more complete system with automation, marketing, and better reporting all in one place. Review Source Noelli Marie P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pabau experience " April 22, 2026 5.0 so far good, customer support has been good and efficient in setting up our account and showing us all the features. Pros User friendly and has smart and helpful features. Allows multiple users and can integrate to your website and other social media platforms. Cons The downside is that it is more expensive than other CRM available, and they are increasing fee soon too. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Reason for choosing Pabau more user friendly and has more features Review Source AT Amy T. Co-Founder Alternative Medicine Used the software for: Less than 6 months ### "As a start up clinic" August 25, 2025 5.0 As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10 Pros Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. Cons Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Pabau Yes, I also conducted an end user feedback on the other clinical software. It was important to me to that my team had a positive experience with our EHR. and clients with the patient portal. I am certain Pabau's intuitive UI will be a pleasant surprise for end-users and patients. Most other offerings are clunky and suffer latency issues bc of technical debt and improvements built on top of bad designs. I was drawn to Pabau 2 because the re-built the platform. I knew they had better insight this round to build a special SaaS knowing they were leaving the outdated features & technical designs in the past. Review Source CH Carrie H. owner medical practicemedspa Hospital & Health Care Used the software for: Less than 6 months ### "Medical Practice owner/Physician Assistant" October 22, 2025 5.0 Have been friendly and helpful aside from not discussing credits and their importance in practice. They promise 24/7 access to assistance and I really hope this is the case. In the past, our EMR experiences once we went live we couldn't get assistance for days at a time. Pros I appreciate that they are helping me setup the account and tailoring it to my practice. I love that I will have everything in one place for managing our practice. Cons Not sure how the credit system will work for primary care as I have to use credits for daily use. This was not explained prior to signing the contact. The onboarding has been pretty smooth to date. I am anxious to move our patient data over and see how accessible the information in within Pabau. Alternatives considered [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing Pabau Talk with other providers who had buyer's remorse with Aesthetic Record. Switched from [Elation](https://www.capterra.com/p/147889/ElationHealth/) Elation is very limited and feels 20 years behind technology. It is just not what need anymore. AND customer is bleek at best. Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source EC Emma C. clinic manager Medical Practice Used the software for: 2+ years ### "Pabau 2 change over" June 25, 2025 5.0 Pros user friendly. Pabau 2 definite improvement on Pabau 1. Lots of new functions for enhanced productivity. Love the membership & package options + the echo AI. Switch over is well supported, would like to specifically mention \[sensitive content hidden\] who has explained things well. Cons Switch to pabau 2 is taking some time to fully navigate. The report name changes are challenging. some aspects are live but not fully functional (online GV purchases cannot be bought for new clients). Some aspects were switched back on like feedback where this was off on version 1. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) felt old platform was dated & no longer met the needs of the business Review Source NE Nathan E. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional customer service and extensive software" March 4, 2025 5.0 Pabau customer service has been exceptional. The support staff and sales have been immediately responsive, professional, and flexible working with our clinic’s busy schedule. The software is comprehensive and the tutorial videos are beyond helpful. If one takes the time to learn the system, your clinic will save time, increase customer service and retention, and increase revenue. Pros Pabau’s customer service has been exceptional to work with setting up our clinic’s forms and POS system. Their customer service team is responsive and flexible, working with our clinic’s busy schedule. Cons The Pabau software system is extensive and thorough, therefore there is a steep learning curve. I would not say this is a con so much as a time commitment to excellence. If you are looking for something quick and easy, then you get what you pay for. With Pabau, you get it all. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Pabau Pabau has a better aesthetic and the integration of the POS, online booking system, and forms is comprehensive. Review Source MM Marin M. Manager Medical Practice Used the software for: 2+ years ### "All-in-One Solution That Simplifies Everything" March 31, 2026 5.0 My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. Review Source MB Michael B. Registered Nurse Alternative Medicine Used the software for: Less than 6 months ### "Pabau's user interface actually makes charting fun! " November 18, 2025 5.0 We are a new practice and the ease of which we can update our electronic forms and patient data be replicated in provider treatment notes or vice versa is a game changer. I used to dread charting, Pabau makes it fun! Pros I am a nurse and use Pabau daily for charting, and it has quickly become one of my favorite clinical tools. The interface is clean, modern, and intuitive, which makes documenting patient encounters much faster and far less stressful—especially on busy clinic days. The customization options are outstanding. I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient. The AI dictation feature has been a huge time-saver, accurately capturing my notes and reducing the amount of typing I have to do. One of the biggest advantages is how seamlessly Pabau pulls information from other parts of the workflow into the clinical record. Everything connects smoothly, so I’m not constantly jumping between screens or duplicating documentation. If I had to note one challenge, it’s that some of the terminology and logic are EU-focused. As a US-based user, I occasionally need clarification on which features apply to our regulations. But the support team has been responsive and helpful whenever I’ve needed clarification. Overall, Pabau has improved both my charting efficiency and the quality of our clinic's records. I highly recommend it to any clinic looking for a smarter, more streamlined way to document patient care. Cons The App is not as intuitive as the web version, the pop up windows and navigation is not as user friendly as the web version. I also find my self having to refresh frequently in the day to "wake up" the user interface. Review Source TN TuAnh N. Manager Medical Practice Used the software for: 1-2 years ### "Using Pabau from a Clinic's Perspective" May 17, 2025 5.0 Overall, my experience with Pabau has been positive, though there have been some ups and downs along the way. The system is offers a wide range of features that really help streamline day to day clinic operations. While it can be complex at times and there's definitely a learning curve, the support especially from my account manager \[sensitive content hidden\] has made a big difference. He's been consistently responsive, patient, and proactive in helping us get the most out of the platform. Pros The system is comprehensive and highly customisable, which makes it easy to tailor to the specific needs of our clinic. I especially appreciate the seamless integration between patient records, appointments, and communication tools. The support from our account manager, \[sensitive content hidden\] , has also been outstanding, his guidance has made navigating the platform much smoother. Cons The system can feel a bit overwhelming at first due to the sheer number of features and settings. There’s definitely a learning curve, especially for new users. However, with the right training and support (which \[sensitive content hidden\] has been great with), it becomes much more manageable over time. Review Source UR Uliana R. Administrator Medical Practice Used the software for: Less than 6 months ### "All in once features and great Support team " December 26, 2025 5.0 The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. Pros This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. The platform assists me with operations and marketing, including CRM and every step I need to complete. I also appreciate the excellent AI integration, which offers plenty of opportunities to explore and implement new features. Cons That I did not switch to them earlier. I like that they combine all the basic and everything needed for every step of operation Review Source VV Valentina V. ANP Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau Has Streamlined My Clinic & Elevated My Patient Journey" July 30, 2025 5.0 Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional. Pros Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed. Cons There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier. Review Source JG Jas G. director Medical Devices Used the software for: 1-2 years ### "Best system " January 13, 2026 5.0 Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. Review Source VW Vicky W. Nurse Cosmetics Used the software for: 1-2 years ### "Payment system " November 3, 2025 5.0 Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns Review Source DB Daria B. Practitioner Medical Practice Used the software for: 2+ years ### "Positive Review" October 11, 2025 5.0 I enjoy Pabau, especially the well arranged calendar, which is allows easy use to schedule appointments. Pros When there is a bug, the emails are always answered. The Good customer service makes Pabau business friendly. Cons Ever so often , there are systematic bugs which confuse the system. This sometimes leads to customer information on our behalf being wrong or confusing. Review Source EJ Emily J. Aesthetics Cosmetics Used the software for: 1-2 years ### "Excellent!" June 10, 2025 5.0 Wonderful. Very grateful for the Pabau support and how this is reflected with my account. Friendly, personalised. Pros \[sensitive content hidden\] is very knowledgeable and efficient. He knew exactly how to help with my Pabau account and was very friendly. It was so helpful to have had this support, and thrilled with the results. He was able to guide me through the process so well, and inform regarding every section and question I had. I was very encouraged and grateful for his help. Cons No cons with this service. Only positive things to say. Efficient, helpful and kind team members who know how to help. Review Source JK Jolie K. Aesthetic Injector Cosmetics Used the software for: 1-2 years ### "Fantastic Pabau" January 24, 2025 5.0 I had an absolutely fantastic experience! From start to finish, everything was handled with the utmost professionalism and care. \[sensitive content hidden\] went above and beyond to ensure I was completely satisfied, offering expert advice and support throughout. His attention to detail and friendly approach made the entire process seamless and enjoyable. I couldn’t be happier with the service I received and would highly recommend Pabau to anyone looking for quality and reliability. Thank you, \[sensitive content hidden\], for your outstanding dedication, you truly made a difference! Pros What I liked the most was \[sensitive content hidden\]’s exceptional attention to detail and his willingness to go the extra mile to ensure everything was perfect. His friendly and professional approach made the entire experience stress-free and enjoyable. Cons If I had to mention one minor con, I would have appreciated a bit more clarity on the available options from the start. 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