---
title: "Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Pabau the right Medical Spa solution for you? Explore 651 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/140062/Pabau-CRM/reviews/"
page_type: "reviews"
language: "en"
---

Pabau

4.7 (651)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Pabau

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

SS

Sushant S

SupervisorPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months.

“What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly.“

May 7, 2026

ER

Elsa R

OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years.

“The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly.“

October 13, 2025

LW

Leigh W

Practice ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months.

“The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns.“

July 7, 2026

lt

lorne t

nurseHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“the process of setting up can take a little longer than expected due to needing multiple appointments with different departments“

July 7, 2026

SM

Steve M

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites.“

June 16, 2026

SL

Shannon L

Director of operationsMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me.“

June 10, 2026

NF

Nicole F

Pre-Registration Pharmacy TechnicianPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months.

“It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run.“

May 11, 2026

BB

Brenna B

NPMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside.“

July 7, 2026

## Showing most helpful reviews

Showing 1-25 of 651 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Paul W.  
GP  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience"

February 21, 2026

5.0

I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy.

Pros

Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up.

Cons

Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish.

Alternatives considered

[WriteUpp](https://www.capterra.com/p/132811/WriteUpp/)

Reason for choosing Pabau

Software locked well polished and more professional

Review Source

SS

Sushant S.  
Supervisor  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Helpful system for training staff and maintaining consistency"

May 7, 2026

5.0

Overall, my experience has been very positive. It has made onboarding smoother and reduced the need for constant supervision, as the system itself guides users through the correct processes. This has been especially helpful as the team has grown.

Pros

What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly.

Cons

At the beginning, there’s a lot to take in when learning the system, but that’s mainly because it offers so many features. After a short period of use, it becomes much more intuitive and easier to navigate.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We switched from Cliniko because we needed a system that could support a growing team. Cliniko was simple, but it didn’t provide the same level of structure for training and maintaining consistency across staff.

Review Source

yK

yasmeen K.  
Doctor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "All in one clinic software / but with a learning curve "

June 18, 2025

3.0

Generally good in setting up appointments & reminders Great for online bookings and taking deposits

Pros

Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated

Cons

Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features

Alternatives considered

[Notepad++](https://www.capterra.com/p/185965/Notepad/)

Reason for choosing Pabau

Specifically tailored for aesthetic clinics Used my other medical colleagues

Review Source

SL

Shannon L.  
Director of operations  
Medical Practice  
Used the software for: Less than 6 months

### "Pabau review"

June 10, 2026

5.0

So far, it’s been excellent. We were migrating from another software and the upgrade is amazing- before/afters, streamlining patient follow up!

Pros

Seamless integration with front office and back office, lead capture, ease of use, integration of AI, marketing efforts and integration for specific services

Cons

A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me.

Alternatives considered

[Aesthetix CRM](https://www.capterra.com/p/10011079/Aesthetix-CRM/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing Pabau

All in one software over having to integrate multiple platforms. Getting rid of a lot of different tools- mailchimp, payment system, EMR, patient management, better widgets for website

Switched from

[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

Medexa was very behind the times, Repeat not user friendly for patients

Review Source

GG

Glaysa G.  
Foundation Pharmacists  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Great for keeping clinic operations organised and running smoothly"

May 13, 2026

5.0

Overall, my experience has been very positive. It has made day-to-day operations much smoother and more predictable. There’s less confusion between team members, and everything feels more coordinated, especially during busy periods.

Pros

What I find most useful is how it helps coordinate everything happening in the clinic at the same time. You can clearly see who is booked where, what treatments are happening, and how the day is structured, which makes managing the overall flow much easier.

Cons

Because it offers so many operational tools, it takes a bit of time to understand how to optimise workflows fully. However, once you’ve adjusted it to your clinic, it actually becomes very efficient and saves a lot of time.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We switched from Cliniko because we needed something that could handle more complex day-to-day operations. Cliniko was simple, but it didn’t give us the same level of visibility and coordination across the clinic.

Review Source

AS

Angelina S.  
Pharmacy Technician Apprentice  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Great system for patient communication and retention"

May 5, 2026

5.0

Overall, it’s been a really positive experience. It’s made patient communication much more consistent and professional. It also helps ensure patients don’t get forgotten after their initial visit, which improves retention and overall satisfaction.

Pros

What stands out most for me is how strong the communication and marketing side is. Being able to send targeted messages, reminders, and follow-ups makes a big difference in keeping patients engaged. It helps build better relationships rather than just one-off visits

Cons

There are quite a few options when it comes to campaigns and messaging, so it takes a bit of time to understand what works best. However, once you get used to it, it actually gives you a lot of flexibility in how you communicate with patients.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We moved from Cliniko because we wanted better tools for staying in touch with patients. Cliniko was fine for bookings, but it didn’t offer the same level of communication and follow-up features that Pabau provides.

Review Source

NF

Nicole F.  
Pre-Registration Pharmacy Technician  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Powerful and well-connected system that improves clinic efficiency"

May 11, 2026

5.0

Overall, my experience has been very positive. It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run.

Pros

What stands out most to me is how well everything connects together. It genuinely feels like a complete system where appointments, notes, communication, and follow-ups all link seamlessly. It makes the whole clinic run more smoothly and gives you a lot more control over how you manage patients.

Cons

There is a bit of a learning curve at the start, but once you get familiar with it, it actually becomes one of its strengths because of how much you can customise and tailor to your clinic’s needs. It just takes a little time to fully unlock its potential.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We switched from Cliniko because we needed something more advanced as the clinic grew. Cliniko was good for basic use, but Pabau offered a much more complete solution with better tracking, communication tools, and overall functionality in one place.

Review Source

ZB

Zenaida B.  
Pre-reg Pharmacy technician  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Great for managing bookings and improving patient communication"

May 8, 2026

5.0

My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients.

Pros

From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful.

Cons

At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We moved from Cliniko because we needed better communication tools and more automation. Cliniko worked well for basic scheduling, but Pabau offered more features that help manage patient interactions and follow-ups more effectively.

Review Source

SB

Seijal B.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pabau is an excellent Tool"

May 30, 2026

5.0

Started off slow as we needed to learn to tool and understand all the mechanics but they have continued to approve the offering and we now love it

Pros

Pabau is an excellent practice… Pabau is an excellent practice management tool and I would be lost without it Helps me successfully manage my Aesthetics business They are very reactive and the customer service is excellent

Cons

Lots of different elements to choose from which need learning Otherwise it is excellent for our business

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing Pabau

Offering is better for our clinic compared to phorest

Review Source

VR

Verified Reviewer  
Administator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Feature packed with Great support"

May 14, 2026

5.0

Great support team, amazing onboarding team. I have always been able to reach out and get help and guidance

Pros

Value for money, Easy to use, Loaded with features. I have been using pabau for an aesthetics skin clinic and it has been great in support

Cons

I have not yet fully utilised Pabau, as still using it, however so far I have not expereiced and issue

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing Pabau

better value for money, better UI and overall great product

Review Source

RZ

Raisa Z.  
Clinic Manager  
Consumer Services  
Used the software for: 2+ years

### "great addition to smoothly running business "

February 4, 2026

5.0

easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features

Pros

Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point.

Cons

very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing Pabau

previously used phorest and I find pabau easier

Switched from

[R4 Enterprise](https://www.capterra.com/p/139588/R4/)

it was outdated not really suitable to our business

Review Source

AT

Amy T.  
Co-Founder  
Alternative Medicine  
Used the software for: Less than 6 months

### "As a start up clinic"

August 25, 2025

5.0

As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10

Pros

Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard.

Cons

Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Reason for choosing Pabau

Yes, I also conducted an end user feedback on the other clinical software. It was important to me to that my team had a positive experience with our EHR. and clients with the patient portal. I am certain Pabau's intuitive UI will be a pleasant surprise for end-users and patients. Most other offerings are clunky and suffer latency issues bc of technical debt and improvements built on top of bad designs. I was drawn to Pabau 2 because the re-built the platform. I knew they had better insight this round to build a special SaaS knowing they were leaving the outdated features & technical designs in the past.

Review Source

AT

Asim T.  
Director  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Strong clinical documentation system that supports better patient care"

April 30, 2026

5.0

Overall, my experience has been very positive from a clinical point of view. It supports structured consultations, improves record keeping, and helps maintain consistency in patient care. Over time, it becomes an essential part of delivering a professional service

Pros

As a clinician, what I value most is how clearly patient histories and clinical notes are organised. Everything is easy to access during a consultation, which helps with decision-making and gives a more complete picture of the patient without needing to search through multiple systems.

Cons

Initially, there’s quite a bit to explore in terms of clinical templates and note structures, but once these are set up properly, they actually become a big advantage because they standardise how consultations are documented.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

We moved from Cliniko because we needed more detailed clinical documentation and better integration with other parts of the clinic. Cliniko was simple, but Pabau allowed us to build more structured consultation workflows and maintain more comprehensive records.

Review Source

JA

Johanna A.  
Trichologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very happy!"

January 13, 2026

5.0

Overall it is full detailed and abilities to collect my clients information. Customer service has been great as well.

Pros

How fast and informative to resolve the concern. She was very friendly and explained things to me. It was nice.

Cons

Not being able to give the option for my client to tip on an invoice. However, thats only because that is what I was use to before.

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Reason for choosing Pabau

I chose Pabau for cost. All in one and the abilities to go as I grow.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

I needed a software more on the medical side as I am a Trichologist

Review Source

CP

Christina P.  
Aesthetic Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall one of the best CRM systems for clinics, small and growing. "

October 3, 2025

4.0

Great experience overall and the team are very supportive. \[sensitive content hidden\] has gone above and beyond ensure I was set upon for success.

Pros

It an all in one CRM system and it's simple to use with great customer support. Its comprehensive features allow you to streamline everything in one place.

Cons

Marketing plus is not as great as I anticipated and needs to be better value for money as it's quite expensive. More ongoing complementary support for small/ new business's.

Alternatives considered

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing Pabau

Because ut has a considerable amount of features

Review Source

MM

Marin M.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "All-in-One Solution That Simplifies Everything"

March 31, 2026

5.0

My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run.

Pros

What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient.

Cons

Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs.

Review Source

KB

Karlyne B.  
OWNER  
Medical Practice  
Used the software for: Less than 6 months

### "AMAZING!! Great EMR system for Medical Spa"

April 24, 2026

5.0

My overall experience with Pabau has been very positive. It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. There is a bit of a learning curve in the beginning, especially when customizing forms and workflows, but the flexibility is worth it. I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience.

Pros

What I liked most about Pabau is how all-in-one the system is. It streamlines scheduling, charting, client communication, and payments into one platform, which makes daily workflow much more efficient. I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice. The client experience feels elevated as well—with online booking, automated reminders, and easy intake forms. Overall, it helps keep everything organized and reduces the need for multiple systems.

Cons

One of the main downsides of Pabau is the initial setup and learning curve. Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started. There are also occasional limitations with customization and integrations, depending on what you’re trying to do, and certain updates or changes can take time to fully implement. Overall, it’s a strong platform, but it does require patience upfront to get everything running smoothly.

Review Source

Mike R.  
CEO, CFO  
Medical Devices  
Used the software for: Less than 6 months

### "Continually lighting the way for this small but mighty practice"

August 3, 2025

5.0

Excellent. Focused (even when I was sleep deprived, finding funding, and trying to conduct the grand symphony of tasks related to opening up a new practice). The best practices shared and the guidance given by Pabau were, and continue to be, a vital source of direction in a completely new territory.

Pros

Friendly from the start, started me step-wise in understanding their very user friendly interface. Our calls were professional and efficient, but always maintained an unmistakable humanity to them. Huge shout out to \[sensitive content hidden\] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to \[sensitive content hidden\] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to \[painfully\] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process. I see i'm supposed to mention bugs and issues above. So far? Smooth sailing with no perceivable snags.

Cons

Surprisingly, the only thing that was somewhat needlessly psychedelic was some of the onboarding where if you couldn't meet at a very early hour, you'd have to cater what Pabau's main conference calls at 1 AM due to the vast differences in time zones.

Review Source

KR

Kelly-ann R.  
Facial aesthetician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Innovative platform"

January 22, 2026

5.0

I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings.

Pros

The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform

Cons

There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features

Review Source

BS

Beata S.  
Aesthetic Practitioner  
Cosmetics  
Used the software for: Less than 6 months

### "“Outstanding Support & Exceptional Results”"

September 2, 2025

5.0

I can’t praise this software and team enough! Everything is so well-organised and handled for me, which made the whole process stress-free. The 24/7 support is fantastic – every question I had was answered clearly, and all of my concerns were addressed and resolved with professionalism. This software has truly changed everything for my business, making it far more effective and allowing me to better support my clients. A special thanks to \[sensitive content hidden\] , who supported us every step of the way. Our whole team felt guided and cared for throughout. I’m truly grateful to \[sensitive content hidden\] and the entire team for their dedication and excellent service!

Pros

Business Transformation – makes operations more effective and streamlined. Client Support Boost – allows you to provide better service to your clients. 24/7 Professional Support – help is always available, day or night. Organised & Stress-Free Setup – everything is set up and managed for you. Clear Communication – questions are answered thoroughly and concerns resolved quickly. Professional Team – supportive and highly knowledgeable staff. Guidance from Start to Finish – dedicated support throughout the entire process. Confidence & Peace of Mind – knowing experts are handling everything.

Cons

The system is very comprehensive, and if I had tried to set it up on my own, I would have struggled. Thankfully, the team managed everything for me, which made the process smooth and stress-free.

Review Source

HW

Harris W.  
Medical Director and Registered Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A Great System With Tons Of Support "

May 3, 2026

5.0

Overall the process has been quick, easy, efficient and we are happy we made a switch to this CRM! If you own a medspa or anything similar we would recommend that you do the same!

Pros

The fact everyone helps you and they do not let you lift a finger! They have dedicated staff member to support with each aspect of the process.

Cons

Nothing so far, we have had an excellent experience and do not have any negative comments! The staff are efficient and make the system easy to use.

Review Source

UAZ

Umair Ali Z.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mind Blowing"

April 16, 2026

5.0

They are fantastic team Effort listen our quires and always get back to us with a relevant suggestions

Pros

They are very friendly,always approachable, very efficient and informative, They understand the situation very well

Cons

System get slow down in quite few times,it gets frustrated and we loose our time at the bookings to finalise

Review Source

VV

Valentina V.  
ANP  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pabau Has Streamlined My Clinic & Elevated My Patient Journey"

July 30, 2025

5.0

Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional.

Pros

Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed.

Cons

There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier.

Review Source

DR

Dawn R.  
Nurse practitioner  
Medical Practice  
Used the software for: 6-12 months

### "Well worth the investment"

February 12, 2026

5.0

excellent service from all of the development team. There are still some aspects that may need tweaked, however there is the ability to suggest areas to be changed

Pros

Great support on setting up the software. The software has lots to offer from notes and records to emails

Cons

a lot to learn which is not easy when you're old. but the support helped. I still need help occasionally

Review Source

TB

Tricia B.  
Aesthetic Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Query removing client cancellation option"

September 8, 2025

5.0

Quick and efficient. My query was resolved with screen shot to follow on my email. All sorted happy with outcome. Pleasant interaction.

Pros

Great customer support. Response quick and easy to follow to sort the query out. Easy interface screen shot v helpful.

Cons

Nothing liked interactive service and ability to detail query so enabled a positive response and ease of access on my outlook account.

Review Source

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