--- title: "Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pabau the right Medical Practice Management solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140062/Pabau-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Pabau 4.7 (658) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SS Sushant S SupervisorPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly.“ May 7, 2026 lt lorne t nurseHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “the process of setting up can take a little longer than expected due to needing multiple appointments with different departments“ July 7, 2026 LW Leigh W Practice ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns.“ July 7, 2026 SL Shannon L Director of operationsMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me.“ June 10, 2026 SM Steve M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites.“ June 16, 2026 BB Brenna B NPMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside.“ July 7, 2026 NF Nicole F Pre-Registration Pharmacy TechnicianPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run.“ May 11, 2026 KB Karlyne B OWNERMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul W. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" February 21, 2026 5.0 I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy. Pros Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up. Cons Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish. Alternatives considered [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Reason for choosing Pabau Software locked well polished and more professional Review Source karen H. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "Starting out with Pabau" February 17, 2026 4.0 Having changed over from one provider to Pabau there is a lot more to offer in order to make digital records easier to manage, however for a small business with 3 staff it has been time consuming and at times very slow in getting set up. The staff have been very supportive and and the support team have been quick to action any requests and issues we have had. Pros excellent staff support in transferring data from previous provide, lots of training given, academy easy to use, patients finding it easy to book appointments and use portal once registered. Lots of ways of informing patients about treatments and what they entail. Ability to prepopulate forms and use AI and Macros Cons Setting up forms and services very long winded and complicated at times. No direct links to individual treatments. Having to earn or buy SMS credits, as a small business this can become very expensive, would be ideal if whatsapp was integrated into system. Not being able to add an editable table into the treatment notes so that on going treatments such as laser settings can be seen on one page and not across all the treatment notes. Alternatives considered [Collums](https://www.capterra.com/p/246186/Collums/) Reason for choosing Pabau i had heard of it before and was unsure of other products available Review Source CB Connor B. Founder and Office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great option for small, cash based practices" August 31, 2026 5.0 Pros Budget-friendly for small practices, lots of useful features, helpful customer support, and easy to use. Cons For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source SM Steve M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "The system that does it all..." June 16, 2026 5.0 Really positive and would certainly recommend to other clinic owners. The future developments look really exciting... this system is instrumental to running our business efficiently! Pros We've had Pabau as our clinic software for circa 4 years now. The system has continued to develop and improve continuously... the team are very reactive and always helpful. Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites. Would very much recommend if you are considering changing your clinic software or indeed starting from scratch! Cons The system is continuously developing, as such there are teething issues from time to time. However these are always dealt with quickly and efficiently by the team. Switched from [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Requirement for more functionality - multiple rooms and devices Review Source VR Verified Reviewer Pharmacist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best " May 1, 2026 5.0 Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with \[sensitive content hidden\] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. \[sensitive content hidden\] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing Pabau Price Good Option to go with and I know someone whose used pabau Review Source VR Verified Reviewer Business Operational Manager Medical Practice Used the software for: 1-2 years ### "Great system " March 24, 2026 5.0 Overall, Pabau is a good system for a private clinic, with everything you need all in one system. Any questions or issues i have had, have always been dealt with quickly and efficiently Pros It is ergonomic and easy to use. It has everything you need to run a private clinic all in one place. Cons It can take time to implement suggestions, which is understandable given the number of clients and users Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Pabau There are more relevant features and looked easier to use Review Source VR Verified Reviewer Administator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feature packed with Great support" May 14, 2026 5.0 Great support team, amazing onboarding team. I have always been able to reach out and get help and guidance Pros Value for money, Easy to use, Loaded with features. I have been using pabau for an aesthetics skin clinic and it has been great in support Cons I have not yet fully utilised Pabau, as still using it, however so far I have not expereiced and issue Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau better value for money, better UI and overall great product Review Source SO Sandra O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Well-informed staff" June 15, 2026 5.0 Overall, I'm still getting accustomed to the Pabau way but most of the processes are streamlined and easy to follow Pros Ease of use, patient management and customer support. The staff have done a great job of explaining features. Cons Time difference between Europe and USA and restriction of support staff time availability which makes it hard to schedule times Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Not user friendly and difficult to streamline processes Review Source RC Richard C. AESTHETIC PRACTITIONER Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great clinic management app" September 21, 2026 5.0 Pros Very complete clinic management that helps with the patient care, for and finances, aswell as marketing. Cons so many features it takes time to navigate all of them. It takes sometime to get used to it and there are some glitches. Review Source NA Norman A. Business Development Manager Medical Practice Used the software for: 2+ years ### "Great integrations and workflows, massively improved Pabau 2" November 4, 2025 5.0 Overall Pabau is great for what you need. when it is flowing through it works wonders, some of the features are amazing for the business, especially the braodcasts, online bookings and so much more. Pros integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing. I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Cons The extras marketing plus, Care plus. using credits for the AI feature and how the system is moving forward with any more plus features to make that extra couples of £££. alomg with the price of the system does add up. Alternatives considered [Columns](https://www.capterra.com/p/253033/Columns/) Reason for choosing Pabau As we were already on Pabau and purchased a 3 year licence. Review Source AS Angelina S. Pharmacy Technician Apprentice Pharmaceuticals Used the software for: Less than 6 months ### "Great system for patient communication and retention" May 5, 2026 5.0 Overall, it’s been a really positive experience. It’s made patient communication much more consistent and professional. It also helps ensure patients don’t get forgotten after their initial visit, which improves retention and overall satisfaction. Pros What stands out most for me is how strong the communication and marketing side is. Being able to send targeted messages, reminders, and follow-ups makes a big difference in keeping patients engaged. It helps build better relationships rather than just one-off visits Cons There are quite a few options when it comes to campaigns and messaging, so it takes a bit of time to understand what works best. However, once you get used to it, it actually gives you a lot of flexibility in how you communicate with patients. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we wanted better tools for staying in touch with patients. Cliniko was fine for bookings, but it didn’t offer the same level of communication and follow-up features that Pabau provides. Review Source AT Asim T. Director Pharmaceuticals Used the software for: Less than 6 months ### "Strong clinical documentation system that supports better patient care" April 30, 2026 5.0 Overall, my experience has been very positive from a clinical point of view. It supports structured consultations, improves record keeping, and helps maintain consistency in patient care. Over time, it becomes an essential part of delivering a professional service Pros As a clinician, what I value most is how clearly patient histories and clinical notes are organised. Everything is easy to access during a consultation, which helps with decision-making and gives a more complete picture of the patient without needing to search through multiple systems. Cons Initially, there’s quite a bit to explore in terms of clinical templates and note structures, but once these are set up properly, they actually become a big advantage because they standardise how consultations are documented. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed more detailed clinical documentation and better integration with other parts of the clinic. Cliniko was simple, but Pabau allowed us to build more structured consultation workflows and maintain more comprehensive records. Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source AG Agnes G. Founder and Adult Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful System with a Learning Curve" July 4, 2025 5.0 What I value most is how medical-focused the system is. Everything from injectable treatment templates, to photo tracking, before/after galleries, and customisable forms is built specifically for clinical and aesthetic use. It saves me hours each week and ensures I stay compliant with GDPR and medical record keeping standards. The client journey automation is also a huge bonus my patients receive reminders, forms, aftercare, and even newsletters without me having to manually send anything. It’s professional and keeps my patients engaged. Pros Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible. As a nurse-led business, patient safety, organisation, and documentation are at the heart of everything I do. Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up. Cons While Pabau is a powerful and comprehensive system, the initial setup and learning curve can be quite steep especially for smaller teams or solo practitioners. Because the platform offers so many features, it takes time to understand how everything connects and to customise it for your clinic’s specific workflow. Additionally, certain parts of the interface could be more intuitive or visually modern. Also, some features like SMS credits or add-ons Marketing are not free; extra charges applies. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) I switched to Pabau because I needed a comprehensive, medical-grade software that could handle all aspects of my clinic in one place from patient records, online bookings, consent forms, before/after photos, to marketing and compliance. Other systems I used before were either too basic or required multiple platforms to achieve the same results. Pabau stood out because it was designed specifically for aesthetic and medical clinics, and offered the kind of automation, professionalism, and clinical documentation I needed to grow confidently and stay compliant. Review Source AM Amelia M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive Solution " June 3, 2025 5.0 My experience with Pabau 2 has been overwhelmingly positive. From the initial setup to daily operations, the platform delivers outstanding support and functionality. The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my clinic. The support team is consistently responsive, knowledgeable, and genuinely invested in helping my business succeed. While the investment is significant, the comprehensive features and peace of mind it provides make it well worth it. Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin. Pros The setup process is fully supported and carried out efficiently, with excellent communication and clarity at every stage. The support team is highly responsive, offering clear guidance and straightforward instructions. Pabau 2 is exceptionally user-friendly and offers a comprehensive range of features designed to optimise client record-keeping and communications. Cons Pabau is certainly an investment, and I was initially tempted to rate it 4 out of 5 stars for this reason. However, it remains the best solution I’ve found for my clinic. Having used Pabau 1 from 2021 to 2023, I switched to a more budget-friendly alternative during my maternity leave. While the less expensive software options were adequate, Pabau 2 truly streamlines and simplifies the day-to-day running of my business. It offers nearly every feature I require, with the exception of being able to customise the lead capture form. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau Better suited to medispa business needs overall. Review Source NN Natalie N. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Great training " May 30, 2025 5.0 I have worked with Pabau for over 6 years. Recently we underwent an upgrade and we had trouble adjusting to the new Programme. Pabau provided us with some online training by \[sensitive content hidden\]. Both were fantastic. They were very patient with us and explained everything clearly and thoroughly and provided us with information on how to utilize the system effectively. No question was too big. Now having completed the training I am confident we can use Pabau to its optimum performance which will optimize our business potential. Thank you. Pros The training provided by Pabau was great. It was done online which meant we could schedule easily to fit in with our business. Cons Struggled with the upgrade but with the training provided I am confident we can optimize the system. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Pabau I liked the features it provided I wanted to have EMR reduce paper workload - optimize time use within the clinic hoped Pabau would do this Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Needed EMR Needed automated reminders / online booking / Review Source MM Marin M. Manager Medical Practice Used the software for: 2+ years ### "All-in-One Solution That Simplifies Everything" March 31, 2026 5.0 My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. Review Source PF Paul F. Director Cosmetics Used the software for: Less than 6 months ### "Pabau set me up for success - highly recommended" August 2, 2025 5.0 Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with \[sensitive content hidden\], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. \[sensitive content hidden\], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. \[sensitive content hidden\], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. \[sensitive content hidden\], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. Review Source AR Abhishek R. CTO Medical Practice Used the software for: 2+ years ### "Excellent chat support" March 8, 2026 5.0 Pros Great customer support. I had couple of issues and the Pabau team helped to solve the issue with ease and suggest some alternatives. Cons Performance is slow and sometimes is lagging. The leads section/ reports and few section takes time to load. Review Source UAZ Umair Ali Z. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Mind Blowing" April 16, 2026 5.0 They are fantastic team Effort listen our quires and always get back to us with a relevant suggestions Pros They are very friendly,always approachable, very efficient and informative, They understand the situation very well Cons System get slow down in quite few times,it gets frustrated and we loose our time at the bookings to finalise Review Source VR Verified Reviewer Founder and Nurse Prescriber Medical Practice Used the software for: Less than 6 months ### "Highly recommend " October 29, 2025 5.0 Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. Review Source TN TuAnh N. Manager Medical Practice Used the software for: 1-2 years ### "Using Pabau from a Clinic's Perspective" May 17, 2025 5.0 Overall, my experience with Pabau has been positive, though there have been some ups and downs along the way. The system is offers a wide range of features that really help streamline day to day clinic operations. While it can be complex at times and there's definitely a learning curve, the support especially from my account manager \[sensitive content hidden\] has made a big difference. He's been consistently responsive, patient, and proactive in helping us get the most out of the platform. Pros The system is comprehensive and highly customisable, which makes it easy to tailor to the specific needs of our clinic. I especially appreciate the seamless integration between patient records, appointments, and communication tools. The support from our account manager, \[sensitive content hidden\] , has also been outstanding, his guidance has made navigating the platform much smoother. Cons The system can feel a bit overwhelming at first due to the sheer number of features and settings. There’s definitely a learning curve, especially for new users. However, with the right training and support (which \[sensitive content hidden\] has been great with), it becomes much more manageable over time. Review Source MH Michael H. Director Medical Practice Used the software for: 6-12 months ### "Very helpful support — clear explanations every step of the way" June 5, 2026 5.0 Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. Review Source VW Vicky W. Nurse Cosmetics Used the software for: 1-2 years ### "Payment system " November 3, 2025 5.0 Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.