# Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pabau the right Medical Practice Management solution for you? Explore 617 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews --- Pabau 4.6 (617) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews MB Michael B Registered NurseAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient.“ November 18, 2025 ER Elsa R OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly.“ October 13, 2025 SA Syeda A DirectorHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “All-in-one functionality: Pabau offers tools for appointment scheduling, patient management, EMR, billing, marketing, and analytics.“ October 21, 2025 MO Michael O Cosmetic PhysicianHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc“ May 22, 2024 BT Brant T Medical DirectorAlternative Medicine, 2 - 10 employeesUsed the software for: 6-12 months. “The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around.“ November 18, 2025 Dr Haidar S Owner and Medical directorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It's not useful for Medical services like GP clinics as it's not linked to online pharmacies and labs.“ October 24, 2025 LS Luisa S Aesthetic Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent forms, marketing, and reporting.“ October 14, 2025 MM Mira M DoctorsMedical Practice, Self-employedUsed the software for: More than 2 years. “Sometimes glitchy and doesn’t sent patients the consent forms“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 617 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joanne P. Nurse Prescriber Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic CRM" January 8, 2025 5.0 Fantastic CRM with everything you need in one place. Great training platform and support when needed. Pros Pabau provides fantastic support to streamline my business with automation, strategic marketing, productivity insights, and enhanced patient management. Cons Nothing in particular support is efficient when needed. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) More advanced and streamlined CRM with everything in one place. Review Source LS Luisa S. Aesthetic Nurse Practitioner Medical Practice Used the software for: 2+ years ### "The Backbone of My Clinic’s Success" October 14, 2025 5.0 Excellent. Pabau has been a game changer for my clinic, it keeps everything running smoothly and professionally. From managing patients and treatments to marketing and reporting, it’s all in one place and easy to use. The support team are brilliant, always responsive and genuinely care about helping your business succeed. After using it for years, I can confidently say it’s the best system out there for aesthetic clinics. Pros What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent forms, marketing, and reporting. It’s intuitive, reliable, and continually improving. The support team are genuinely knowledgeable and proactive, always happy to help with advice or training. It’s made managing a busy aesthetic clinic so much more efficient and professional. Cons There’s a bit of a learning curve at first because it’s such a comprehensive system, but once you get used to it, it’s incredibly efficient. Occasionally updates take a little getting used to, but the support team are always quick to guide you through any changes. Alternatives considered [Consentz](https://www.capterra.com/p/171328/Consentz/) Reason for choosing Pabau We trialled and found Pabau had more features also \[sensitive content hidden\] who came and spoke to us was amazing Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Integrated consent forms, more features, the taking notes section was more comprehensive Review Source US Uzair S. Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Improved with Time and Support – A Mixed but Growing Experience" May 12, 2025 3.0 I've been using Pabau in my lifestyle medicine clinic for over a year. While the platform has evolved to become more useful to me, it did come with a few early challenges.Thanks to \[sensitive content hidden\]’s support, my overall experience has improved, and I’m now using the system with greater confidence. Pabau has the potential to be an excellent tool, but better onboarding and clearer communication would go a long way. Pros Comprehensive features for managing bookings, services, and patient records Clean and customisable booking page Excellent support from \[sensitive content hidden\], who helped optimise key elements like services, payments, layout, and organisation Improved user experience after personal onboarding sessions Cons Initial setup was poorly explained and not very intuitive Support responses were slow and not always helpful during early stages Lack of clarity around payment deductions, which caused some confusion Review Source RZ Raisa Z. Clinic Manager Consumer Services Used the software for: 2+ years ### "great addition to smoothly running business " February 4, 2026 5.0 easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features Pros Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point. Cons very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau previously used phorest and I find pabau easier Switched from [R4 Enterprise](https://www.capterra.com/p/139588/R4/) it was outdated not really suitable to our business Review Source NA Norman A. Business Development Manager Medical Practice Used the software for: 2+ years ### "Great integrations and workflows, massively improved Pabau 2" November 4, 2025 5.0 Overall Pabau is great for what you need. when it is flowing through it works wonders, some of the features are amazing for the business, especially the braodcasts, online bookings and so much more. Pros integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing. I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Cons The extras marketing plus, Care plus. using credits for the AI feature and how the system is moving forward with any more plus features to make that extra couples of £££. alomg with the price of the system does add up. Alternatives considered [Columns](https://www.capterra.com/p/253033/Columns/) Reason for choosing Pabau As we were already on Pabau and purchased a 3 year licence. Review Source AT Amy T. Co-Founder Alternative Medicine Used the software for: Less than 6 months ### "As a start up clinic" August 25, 2025 5.0 As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10 Pros Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. Cons Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Pabau Yes, I also conducted an end user feedback on the other clinical software. It was important to me to that my team had a positive experience with our EHR. and clients with the patient portal. I am certain Pabau's intuitive UI will be a pleasant surprise for end-users and patients. Most other offerings are clunky and suffer latency issues bc of technical debt and improvements built on top of bad designs. I was drawn to Pabau 2 because the re-built the platform. I knew they had better insight this round to build a special SaaS knowing they were leaving the outdated features & technical designs in the past. Review Source AG Agnes G. Founder and Adult Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful System with a Learning Curve" July 4, 2025 5.0 What I value most is how medical-focused the system is. Everything from injectable treatment templates, to photo tracking, before/after galleries, and customisable forms is built specifically for clinical and aesthetic use. It saves me hours each week and ensures I stay compliant with GDPR and medical record keeping standards. The client journey automation is also a huge bonus my patients receive reminders, forms, aftercare, and even newsletters without me having to manually send anything. It’s professional and keeps my patients engaged. Pros Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible. As a nurse-led business, patient safety, organisation, and documentation are at the heart of everything I do. Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up. Cons While Pabau is a powerful and comprehensive system, the initial setup and learning curve can be quite steep especially for smaller teams or solo practitioners. Because the platform offers so many features, it takes time to understand how everything connects and to customise it for your clinic’s specific workflow. Additionally, certain parts of the interface could be more intuitive or visually modern. Also, some features like SMS credits or add-ons Marketing are not free; extra charges applies. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) I switched to Pabau because I needed a comprehensive, medical-grade software that could handle all aspects of my clinic in one place from patient records, online bookings, consent forms, before/after photos, to marketing and compliance. Other systems I used before were either too basic or required multiple platforms to achieve the same results. Pabau stood out because it was designed specifically for aesthetic and medical clinics, and offered the kind of automation, professionalism, and clinical documentation I needed to grow confidently and stay compliant. Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source JA Johanna A. Trichologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very happy!" January 13, 2026 5.0 Overall it is full detailed and abilities to collect my clients information. Customer service has been great as well. Pros How fast and informative to resolve the concern. She was very friendly and explained things to me. It was nice. Cons Not being able to give the option for my client to tip on an invoice. However, thats only because that is what I was use to before. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Pabau I chose Pabau for cost. All in one and the abilities to go as I grow. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I needed a software more on the medical side as I am a Trichologist Review Source VR Verified Reviewer Orthodontic therapist Medical Practice Used the software for: Less than 6 months ### "Best software Iv ever used! " August 12, 2025 5.0 Pabau has been amazing. After using many other softwares for the clinic in the past this has by far been the most user friendly. The staff are also extremely helpful . Thankyou! Pros The customer support is amazing , I think for what they charge, you truly get value for money. I also like that patients can have control of their diarys too. Cons I wouldn’t say this was a big issue at all but maybe having a sector especially for dentistry would be great as it is more aesthetics based. Review Source NN Natalie N. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Great training " May 30, 2025 5.0 I have worked with Pabau for over 6 years. Recently we underwent an upgrade and we had trouble adjusting to the new Programme. Pabau provided us with some online training by \[sensitive content hidden\]. Both were fantastic. They were very patient with us and explained everything clearly and thoroughly and provided us with information on how to utilize the system effectively. No question was too big. Now having completed the training I am confident we can use Pabau to its optimum performance which will optimize our business potential. Thank you. Pros The training provided by Pabau was great. It was done online which meant we could schedule easily to fit in with our business. Cons Struggled with the upgrade but with the training provided I am confident we can optimize the system. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Pabau I liked the features it provided I wanted to have EMR reduce paper workload - optimize time use within the clinic hoped Pabau would do this Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Needed EMR Needed automated reminders / online booking / Review Source OR Osanna R. Assistant Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Ease and Efficiency" February 13, 2025 4.0 Overall, the platform is easy to use once set up. It brings together all aspects of the clinic into one space very nicely. Pros Pabau is a great platform for the clinic I work at. It meets all our needs and more. Not only does it effectively support the services I have already, but is able to integrate other marketing and financial services to elevate the business - all in one place. The ease of use is especially helpful given that our clinic relies on using this platform everyday. Additionally, the success team is especially helpful for answering all questions. They are very efficient in our meetings in answering all our questions and helping to make suggestions that ensure the best use of the system. Cons Sometimes due to the time difference across different countries, it makes it difficult to schedule times however the support teams do their best to make sure meetings are scheduled at times most convenient for us (the users). The onboarding process was not done effectively Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Pabau has many more features all on one platform which has made it easier to use. Review Source RK Ruhin K. Medical Director Hospital & Health Care Used the software for: Less than 6 months ### "Pabau Review - new customer - REGENCY MEDICAL" June 4, 2025 5.0 In one word - SUPERB Cannot fault anything with Pabau. More reviews to come when up and running properly. Pros Excellent customer service. Well organised, easy to book, always on time and extremely helpful. Without this onboarding I would have limited knowledge. Cons Cost!!! but very much worth it as compared with my previous software. Excellent and value for money. Switched from [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Better system and online prescriptions and labs Review Source PF Paul F. Director Cosmetics Used the software for: Less than 6 months ### "Pabau set me up for success - highly recommended" August 2, 2025 5.0 Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with \[sensitive content hidden\], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. \[sensitive content hidden\], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. \[sensitive content hidden\], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. \[sensitive content hidden\], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. Review Source VR Verified Reviewer Founder and Nurse Prescriber Medical Practice Used the software for: Less than 6 months ### "Highly recommend " October 29, 2025 5.0 Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. Review Source KR Kelly-ann R. Facial aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Innovative platform" January 22, 2026 5.0 I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings. Pros The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform Cons There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features Review Source VW Vicky W. Nurse Cosmetics Used the software for: 1-2 years ### "Payment system " November 3, 2025 5.0 Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns Review Source DB Daria B. Practitioner Medical Practice Used the software for: 2+ years ### "Positive Review" October 11, 2025 5.0 I enjoy Pabau, especially the well arranged calendar, which is allows easy use to schedule appointments. Pros When there is a bug, the emails are always answered. The Good customer service makes Pabau business friendly. Cons Ever so often , there are systematic bugs which confuse the system. This sometimes leads to customer information on our behalf being wrong or confusing. Review Source KH Kate H. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Super helpful " August 1, 2025 5.0 I have had the opportunity of a digital meeting with \[sensitive content hidden\] from Pabau. This has proved to be incredibly useful in sorting out my systems management and Hopefully stream lining my work process It has even had the effect that j want to do more !! Pros The attempt at trying to help Me sort out my systems management To make it a more useable and workable system Cons That these were an issue in the first place That being said they have created a new app and there will always be bugs Review Source EJ Emily J. Aesthetics Cosmetics Used the software for: 1-2 years ### "Excellent!" June 10, 2025 5.0 Wonderful. Very grateful for the Pabau support and how this is reflected with my account. Friendly, personalised. Pros \[sensitive content hidden\] is very knowledgeable and efficient. He knew exactly how to help with my Pabau account and was very friendly. It was so helpful to have had this support, and thrilled with the results. He was able to guide me through the process so well, and inform regarding every section and question I had. I was very encouraged and grateful for his help. Cons No cons with this service. Only positive things to say. Efficient, helpful and kind team members who know how to help. Review Source RA Rahena A. Practitioner Cosmetics Used the software for: 1-2 years ### "Amazing service by \[sensitive content hidden\]" April 11, 2025 5.0 I cannot express enough how grateful I am for \[sensitive content hidden\]'s unwavering support and guidance. From the moment I reached out, she has been incredibly responsive, answering all of my questions with patience and expertise. \[sensitive content hidden\] has a remarkable ability to make complex topics easy to understand, and she takes the time to ensure that I feel confident in working with pabau. Her positive attitude and encouragement have made a significant difference in my experience. I truly appreciate her dedication and support throughout this journey. Thank you, \[sensitive content hidden\], for being such a fantastic resource and ally! Pros Customer serviced by \[sensitive content hidden\] and her dedication Cons Always having issues with the system being down Review Source VR Verified Reviewer Practioner Cosmetics Used the software for: Less than 6 months ### "The Leading Clinic At Royal Kingston - \[sensitive content hidden\]" October 24, 2025 4.0 Overall my experience with Pabau is good and when there is a problem in which customer support will help as much as they can. Pros Easy Appointment Scheduling from Pabau. Pabau customer support is good to an extent. It is Easy to find clients. Cons The glitching at times when clients are making a payment in clinic. Which then led us to losing out on money and clients getting free treatment. Review Source CT Cassandra T. Nurse Cosmetics Used the software for: 6-12 months ### "Pabau's got your back." September 20, 2025 5.0 It has been very good experience learning this system as it encompasses everything needed to manage a business clients, financials, teams and day to day requirements without using multiple systems. Pros The team has been very supportive and educational, giving me the confidence to use the system as it is very overwhelming. Cons There is a lot to learn about Pabau and there is no chance you can do it alone. You also have to put aside many hours to encompas the whole thing Review Source LA Laila A. Doctor Medical Practice Used the software for: 2+ years ### "Best aesthetic software I had " July 25, 2025 5.0 Pros Its easy, obtains every thing necessary for aesthetic medicine and very helpful staff who is always ready to help Cons It’s missing some languages eg. Czech language although now a staff member \[sensitive content hidden\] is helping a lot to solve this Review Source jE jen E. director Hospital & Health Care Used the software for: 2+ years ### "Been with them a long time and they take care of me. Loyalty." May 21, 2025 5.0 Been with them a long time and they take care of me. They are always on hand to help with any issues or to help me get the best out of their system. Pros support is outstanding, I've needed help and any time I've requested it I've been offered help I've had a great experience making it very user friendly for me. Cons has a lot of features, if you aren't technically minded it can take a while to get to understand them and use them beneficially Review Source Similar Products Featured