# Page 10 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 10 - Reviews of Pabau

## Showing most helpful reviews

Showing 226-250 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

eH

emilia H.  
aesthetician  
Medical Practice  
Used the software for: I used a free trial

### "satisfaction "

October 11, 2024

3.0

I find it difficult to navigate between unless u use it all the time u forget and then add txt but unavare that is extra charge on top what u alreay pay

Pros

well orgainised leyot that includes everything

Cons

the link between payments and clients to comlicated and there is no one on the phone line to talk when u need it help all is by appoitment so u have to wait

Review Source

RA

Rached A.  
Director  
Cosmetics  
Used the software for: Less than 6 months

### "Very well organised software and lots of very nice features "

July 15, 2024

5.0

Pros

Ease of use and how organised it is. Good team.

Cons

Have sent an email to ask the team to help me fix an issue I have been encountering with the software but still no response. It was sent in the weekend and it is now Tuesday.

Review Source

Response from Pabau

July 26, 2024

Hi Rached, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

vC

vicky C.  
Nurse Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Using Pabau"

May 22, 2024

5.0

I am happy with Pabau and support is very good

Pros

Paperless system that is GDPR compliant. All patient note on one system which all staff have access to

Cons

Reports are not user friendly and I have a hard time navigating them

Review Source

Response from Pabau

July 25, 2024

Hi Vicky, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and specifically around reporting) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear more from you regarding your ideas for improvement. Please don't hesitate to reach out and let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

HT

H T.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Offered the World, got an Island! "

June 20, 2024

2.0

Pros

Pabau 2 is not ready for use yet but its in a forced roll out. Pabau classic was great. We where told Pabau 2 could do it all but lots of bugs and features not useable.

Cons

Too many linked fields that you are unable to delete.

Review Source

Response from Pabau

July 25, 2024

Hi team, sorry to hear you have been having problems. Regarding your feedback: We've been working extremely hard (not just on the development of new features, but also) on the side of overall system performance. Of course, we would love to hear more from you regarding your ideas for improvement. Please don't hesitate to reach out and let us know more. On that note, to help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. You can find other resources available 24/7 here - http://support.pabau.com/

EM

Elizabeth M.  
Managing Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Lots of workarounds"

May 7, 2024

4.0

It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back

Pros

It is a one stop shop and allows us to manage bookings, records and finances all in one place

Cons

We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports

Alternatives considered

[TM3](https://www.capterra.com/p/27328/TM2/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Pabau

price and functionality/ look and feel of calendar

Switched from

[Lumeon](https://www.capterra.com/p/115870/Care-Pathway-Manager/)

price and functionality were better than lumeon

Review Source

Response from Pabau

July 26, 2024

Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

IS

Isi S.  
GP aesthetics  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "From a new customer"

June 13, 2024

5.0

Absolutely amazing. I’m very impressed with the functionality and communication

Pros

I find that the customer service is fantastic. Staff are knowledgeable and responsive. You get things done straight away

Cons

Im still struggling with invoices and uploading photos in an organised way

Review Source

Response from Pabau

July 25, 2024

Hi Isi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including help with invoicing and photo uploading) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

JH

Johannes H.  
cfo  
Alternative Medicine  
Used the software for: Less than 6 months

### "So far impressive"

March 25, 2024

5.0

Pros

The fact that is streamlined to work within our business saves us from having multiple platforms and the support for Xero is also another huge bonus

Cons

Lots of added functions seem to be on the way

Review Source

Response from Pabau

July 26, 2024

Hi Johannes, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including around the additional features recently developed) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

ND

Neetika D.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Pabau is a learning curve but is delivering on its promises"

May 19, 2024

5.0

Pros

Customer support is really easy and responsive

Cons

There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.

Review Source

Response from Pabau

July 25, 2024

Hi Neetika, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to optimize the entire system) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

SS

Shanthi S.  
Front Desk  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review of Pabau CRM"

April 7, 2024

5.0

My overall experience with Pabau has been excellent

Pros

The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.

Cons

PRescription feature Birthday templates need to be fancy

Review Source

Response from Pabau

July 26, 2024

Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

DB

Danielle B.  
Aesthetic Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Helpful software"

May 21, 2024

4.0

Pros

I like Pabau for their booking system - it's easy for me and my patients to use.

Cons

I haven't found it very easy to set up sending automated consent forms.

Review Source

Response from Pabau

July 25, 2024

Hi Danielle, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as well as hands-on, expert help around form creation) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

DT

Dawn T.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabau for aesthetic clinic"

April 23, 2024

5.0

Really good customer service, and troubleshooting with any problems

Pros

I like that it has all the features I need. Once the Consent forms are set up it’s easy to use.

Cons

I had some teething issues with the web based platforms - it kept crashing when I used the photos. However that was resolved when I used the app for photos

Review Source

Response from Pabau

July 29, 2024

Hi Dawn, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

JR

Jordan R.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Small practice user"

June 4, 2024

5.0

Pros

Keeps all appointments, patient details and payments in one database

Cons

Some of the interface is not straight forward to use.

Review Source

Response from Pabau

July 25, 2024

Hi Jordan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including help around the interface) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

RC

Rachael C.  
Dentist  
Medical Practice  
Used the software for: I used a free trial

### "Great service "

May 9, 2024

5.0

Very good experience, great helpful team

Pros

Great service, good quality software and great team to help set up and deal with any queries during the process of setting up

Cons

I haven't come across any problems so far

Review Source

Response from Pabau

July 29, 2024

Hi Rachael, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

USS

Uzair S S.  
Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good platfrom but very poor customer service. "

May 25, 2024

3.0

Would not recommend to anyone with a busy service.

Pros

The software is good and easy to use. Good communication with client

Cons

Customer service is poor and a simple task can take weeks to resolve.

Review Source

Response from Pabau

July 25, 2024

Hi Uzair, I am not sure why you are struggling with getting support? You can book a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter. Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and bu

BB

Brett B.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Absolutely horrific"

March 15, 2024

1.0

We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pros

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Cons

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Reason for choosing Pabau

Pabau was cheaper than the other products.

Review Source

Response from Pabau

April 9, 2024

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

CT

Carleigh T.  
Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "I am holding my breath they will debug the software, but I won't be able to hold it much longer...l"

September 16, 2023

2.0

Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Pros

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Cons

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Pabau

It seemed more robust, with a better client experience and the features I needed.

Switched from

[Practice Better](https://www.capterra.com/p/159263/Better/)

I wanted before and after photo cabability and I wanted internal marketing/emails

Review Source

Response from Pabau

April 9, 2024

Hey Carleigh I know your review was sometime ago when we had just launched the new online bookings that took some setting up to get right. Hopefully you have found your flow with the system now? If so we would love an updated review, and if your still having problems, please book in with my team, 21 hours a day, on the following link: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

AE

Adrian E.  
Company director  
Medical Practice  
Used the software for: 2+ years

### "Has great potential, but riddled with expensive bugs. Hoping Pabau 2 is better"

August 24, 2023

3.0

System has great features, but cumbersome and riddles with bugs . Tempted to switch to another system, but am hoping they get right with Pabau 2.0. I'm hoping Pabau 1.0 was a learning curve and they'll deliver a new system with less expensive and frustrating bugs.

Pros

Loads of terrific features. Loads of potential

Cons

Riddled with software bugs, particular the financial side. Invoicing, credit notes & vouchers. I've suffered financial losses as result.

Review Source

Response from Pabau

July 29, 2024

Hi Adrian, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

SA

Soran A.  
Dr  
Medical Practice  
Used the software for: Less than 6 months

### "Pabau review "

May 6, 2024

4.0

Not bad so far, will need more time to get used to the system

Pros

Overall use is fine but need more time to get the hang of the system

Cons

I was hoping for a ready use system rather than me editing and adding forms.

Review Source

Response from Pabau

July 29, 2024

Hi Soran, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and get expert help around setup) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

BB

Brian B.  
Nurse  
Medical Practice  
Used the software for: Less than 6 months

### "Not blown away"

August 17, 2022

4.0

I'm glad I implemented the system a number of months prior to opening the practice. There is no way Pabau is a 'good to go' system and needs a lot of familiarisation and use to get to know. On the plus side, the customer care is fantastic and they are always happy to try and help, and there has been a lot of questions and technical guidance needed.

Pros

Relatively easy to use - if you have some coding, CRM, or practice management experience you will probably get by slowly. I most like it for its functionality and the number of integrations available.

Cons

A lot of items are 'hard coded' making it impossible to customise the way you want it. There are some functions that don't actually work (I raised this and it is being 'looked into' but no ETA for a solve). The system comes across as a bit dated. I like the 'paperless' journey, however, there seems to be an oversight that some practices are still required at times to use paper and export to PDF format with a more aesthetically pleasing format would be beneficial.

Reason for choosing Pabau

Pabau was very slightly more cost-effective at this time than the alternative. Similar functionality was available with both products.

Review Source

Response from Pabau

July 26, 2024

Hi Brian, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (to help you customize your account) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

MW

Michael W.  
Managing Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good spec and functionality but completely inconsistent in practice"

October 25, 2021

3.0

We'd love to had the system but simply can't afford the unreliability

Pros

The booking, scheduling, automated mail outs and reporting were great for our needs. The in clinic management of the system through the app was really good for our practitioners and the versitility to add our custom patient record was great.

Cons

We never knew if and of the minor developments and upgrades had caused the functionality that was working yesterday to be working again today. In the end we had to devote a whole employee to checking that mail and messages had actually gone to patients and make corrections which the system had triggered anomalies. We found the support team engaging for a period but not very affective in resolving or being aware of the issues.

Reason for choosing Pabau

Range of functionality and in clinic app.

Review Source

Response from Pabau

July 29, 2024

Hi Michael, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

LL

Luz L.  
Business Developer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software - good online training - quick online chat answers"

November 23, 2020

4.0

In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work. It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based. There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.

Pros

The way the have been able to ensure that they users learn - the online trainings are really good. \[SENSITIVE CONTENT HIDDEN\] is amazing!

Cons

Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains. I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Reason for choosing Pabau

It seemed an overall better product

Switched from

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

pabau is a better software

Review Source

Response from Pabau

May 17, 2021

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! While you can't communicate directly to the developers at the moment there is a way for developers to see your ideas so please go to the community and post all ideas you have to improve the system there and the team will be able to review them! https://community.pabau.com/

ÉF

Éilís F.  
Consultant Plastic Surgeon  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very poor migration experience, multiple issues not resolved"

June 23, 2021

3.0

Poor and inconsistent customer service. At the outset, I spoke with \[SENSITIVE CONTENT\] from Pabau, and subsequently \[SENSITIVE CONTENT\], when he was slow to revert, about a number of elements that were critical to my choice of software. Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered. I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted. I was told that Pabau integrates with Sage accounts (it doesn't) I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help. I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect. I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Pros

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Cons

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Review Source

Response from Pabau

July 29, 2024

Hi Éilís, sorry to hear you have been having problems! Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following link (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We are working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

AC

Alex C.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Infuriating and nonsensical "

September 17, 2021

1.0

Abismal

Pros

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Cons

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Reason for choosing Pabau

It was a huge mistake so I'm not proud of it

Review Source

Response from Pabau

September 21, 2021

Hi Alex Thank you for your response. It is clear from reading your comments that you have made no attempt to work with our team to improve your experience of Pabau. We offer free training/121 sessions for anyone who is not getting the most out of the software, and it can clearly be seen from below that in the overwhelming majority of cases our clients feel well supported and are very happy. Given we cannot find an Alex C as a user on Pabau, this review feels like it may be a little calculated, and we have asked the Capterra team to look into the validity of your review. We will be happy to help you offboard to another software when we are supplied your contact details and we will be in touch to arrange this, If you have genuine issues with the software, I suggest you reach out to me directly on kane@pabau.com as the approach you have taken here is very poor form. Best wishes Kane

OO

Oyin O.  
Co-Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Pabau software does most things well"

July 26, 2022

5.0

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated. The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe. Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately. A ticket system that shows other client's concerns or questions would have saved a lot of hassle. User's forums, blogs, FAQs, Q & As are available but not shared when you come on board. Having a widget isnt suitable for all sorts of web platforms. Referral tracking is especially difficult when customer processes are handled putside your existing platform. Would have like to integrate a diferent payment processor rather than being limited to skype As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Pros

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Cons

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Timely](https://www.capterra.com/p/142756/Timely/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

Reason for choosing Pabau

Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.

Review Source

Response from Pabau

August 16, 2022

Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

HT

Hillary T.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "A LOT of unmet promises"

November 18, 2022

2.0

At first it was good. They were helpful. But as things continued to get worse and worse they just kept on making unmet promises. They kept saying they were working on a beta pabau 2.0 so I hung on....but it took over a year longer than what they told me...and they were still working on it when I left. Then once I asked to downgrade to just read only data so I could access clients previous charts,they kept charging me the full amount. It was absurd.

Pros

Fairly intuitive and customizable.....but other than that it's hard to say.

Cons

When I signed up for Pabau I was hesitant because it was located in the UK and I am in the USA. I was assured there would be US support and all features would work, but it didn't. This software is NOT a good option if you live outside the UK. The text messaging component NEVER worked as it should, but they told me it did. I had to run checks every few weeks and tell them it still wasn't working. The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues.The online booking portal was inconsistent and frequently went down. Clients would book and show up, but with no record of an appointment.Deposits for online booking created a HOST of problems with accounting. Peoples deposits wouldn't show up as they were supposed to. Some got deleted. Caused A LOT of issues with people's money which is NOT ok.Their customer support is only available during UK times so good luck if you're in the middle of the workday and something goes wrong-it takes 12-18 hours to get a response.These are just the MAIN issues not to mention a host of other issues that impacted our daily operations. I would HIGHLY discourage any US spa from using this software.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

I switched from Aesthetic Record cause my practice outgrew the software and I don't like their POS-too expensive.

Review Source

Response from Pabau

April 9, 2024

Hi Hilary - you switched to our NEW system when it was BETA and completed this switch way before we were setup or ready for the US. You specifically said you would work with us in the BETA which is by nature, a system that will constantly be developed into, to get us US ready. This is something that has since been delivered on and we now have many happy US clients. Over 500 clinics in the US have now signed up for Pabau, the system has been fully customised for the US, and some huge clinics are using us i.e. https://www.americanmane.com/ We have full US support via livechat/121 video calls/account manager services - all details can be found on:- https://pabau.com/en-us/ In short, if you are a US medspa, do not use this review to make your decision, it is very out of date and disingenuous as Hilary 'AGREED' to work with us to build the platform for the US and then did not like the fact there were things that were initially missing. https://democlinic.pabau.com/en-us/

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