# Page 16 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 16 - Reviews of Pabau

## Showing most helpful reviews

Showing 376-400 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Sarah D.  
Fertility Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review For Pabau "

May 24, 2022

5.0

Pabau is a great system and much better than a previous system I used to use!

Pros

Pabau is a very easy system to use and navigate around - would highly recommend!

Cons

There is nothing that I don't like about Pabau - it's a great all round product!

Review Source

Response from Pabau

July 26, 2024

Hi Sarah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

LK

Lucy K.  
Director  
Medical Devices  
Used the software for: 2+ years

### "Best booking system I’ve used "

September 1, 2021

5.0

Very good

Pros

Ease of use Marketing options including birthday messages

Cons

Paying for SMS - that was a hidden extra I was not aware of until I had purchased the package

Review Source

Response from Pabau

September 15, 2021

Thank you so much Lucy! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

EK

Emre K.  
manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pabau "

September 17, 2021

5.0

Pros

Easy to use, All our branches use Pabau and we are all happy

Cons

when system is down unfortunately we cant see any of clients informations, this leave us in very difficult situation

Review Source

Response from Pabau

September 29, 2021

Thank you so much We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are in the process of making Pabau 2 which will have much more robust speed!

AP

Anamica P.  
Dr  
Medical Practice  
Used the software for: 2+ years

### "The best system for aesthetic clinics"

September 16, 2021

5.0

great service

Pros

overall so well organised, very clear, really user friendly

Cons

overall getting better and better each month

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

KK

Kay K.  
Podiatrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Computerised Medical Records"

January 15, 2021

5.0

Very good. Helpful staff, good tutorials, user friendly system.

Pros

The software is entirely suitable to our clinics. It is easy to understand with a methodical approach and didn't take as long to switch to this from our paper system.

Cons

Initially there were problems but we were helped by the team of support at Pabau.

Reason for choosing Pabau

Had a fresh look and vast capability and by request, the \[SENSITIVE CONTENT HIDDEN\] came out to meet us and personally explain what Pabau had to offer. We liked him, we liked the product and we are still happy.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SqP

Saied q P.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Pabau - Why its so beneficial to us "

September 2, 2021

5.0

Excellent and user frindly

Pros

Easy to Use, staff can access it anywhere, online booking system uis simple to use

Cons

Could be better laid out for mobile version

Reason for choosing Pabau

We already used it my old company i owned

Review Source

Response from Pabau

September 15, 2021

Thank you so much Saied! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We have been developing a new marketing leading app for over 1.5 years, here is a link where you can see what it will look like https://marvelapp.com/prototype/d6aih0h/screen/63899119

YC

Yuliya C.  
Nurse  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "software for medical aesthetics business"

September 19, 2021

5.0

I use it daily and it is essential tool for my clinic.

Pros

Versatility. The desc top application offers various options from CRM to marketing.

Cons

The actual app. You would get your way around it with the time but it certainly needs improving.

Reason for choosing Pabau

TO switch paper records to electronic ones.

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We have been developing a new marketing leading app for over 1.5 years, here is a link where you can see what it will look like https://marvelapp.com/prototype/d6aih0h/screen/63899119

VR

Vijay R.  
Consultant Sonographer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very efficient system and highly recommended."

January 6, 2023

5.0

Excellent!

Pros

Pabau has the most efficient diary management and communication systems that engages with the clients in a swift manner when needed. All other features such as finance, data collection, generating prescription, documentation and diary management is brilliant and far superior compared to other software.

Cons

There is nothing I least like about the Pabau software.

Alternatives considered

[PracticePal](https://www.capterra.com/p/138261/PracticePal/)

Reason for choosing Pabau

For having an efficient and user friendly system that covers everything that a practice needs.

Review Source

Response from Pabau

April 9, 2024

Thanks for the review Vijay - I know you are a great user of our system and we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering between us and PracticePal check this out - https://pabau.com/compare/practicepal/

MA

Muddassar A.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Sehat zindagi "

March 11, 2022

5.0

Overall good experience but not impressed by payment feature of buying credit on top of my monthly subscription fee.

Pros

Very easy to navigate and user friendly.

Cons

That I will have to pay to use telemedicine featur. I was not told about this before

Review Source

Response from Pabau

July 26, 2024

Hi Muddassar, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

SG

Shelby G.  
APRN  
Cosmetics  
Used the software for: Less than 6 months

### "Reno Tahoe Medical Spa"

March 4, 2024

5.0

Pros

The online booking, inventory, and all templates make it very easy to start a medical spa. I love all the online education and Pabau academy.

Cons

The time different and settings default to UK.

Review Source

Response from Pabau

April 8, 2024

Thanks for the review Shelby - you should be able to set the time zones easily enough up in setup. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

LH

Louise H.  
Senior Aesthetician  
Cosmetics  
Used the software for: 6-12 months

### "Great for clinical use"

June 15, 2022

5.0

Pros

Easy to use Simple to get to grips with Never really any issues

Cons

Sometimes there are technical issues but it's something that can't be helped Can be slow at times

Review Source

Response from Pabau

July 29, 2024

Hi Louise, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

PI

PARVEZ I.  
Aesthetic Director  
Medical Practice  
Used the software for: I used a free trial

### "Why did i not do this sooner!"

July 13, 2020

5.0

Amazed so far with the level of support and friendliness from \[SENSITIVE CONTENT HIDDEN\]! Being an aesthetic nurse i have a keen and well trained eye for how things should look. I believe that from a patients point of view by having a Pabau system displays a high amount of professionalism and with this system even small businesses or the lone aesthetic nurses can take on the bigger firms. I feel this will put us, a small friendly business on an equal footing with the big corporate in terms of professional systems management.

Pros

The whole system is fantastic! At first i felt a little out of my depth but with the help from \[SENSITIVE CONTENT HIDDEN\] and the fantastic tutorial support from \[SENSITIVE CONTENT HIDDEN\] i am now in my element. So far I am currently in my free trail period and the range and diversity of this product, its ease of use is fantastic. This system will do everything i need in an instant allowing me to focus on providing treatments and less time on business admin, filing forms ie all the old paper stuff we Aesthetician’s loath.

Cons

Cant really answer yet as am still getting the basics, but heard today that there are new updates out.

Reason for choosing Pabau

I liked the You tube videos and found a lot more information online compared to others. Also felt i got a good deal.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

MR

Michelle R.  
Director  
Medical Practice  
Used the software for: 2+ years

### "Pabau is the way forward "

February 25, 2021

5.0

Exceptional product and exceptional service

Pros

It’s easy to use, functions well and support is extremely good.

Cons

There is nothing I don’t like about Pabau as it’s exactly what we need for our clinic

Reason for choosing Pabau

It simply suited our needs

Switched from

[ScheduFlow](https://www.capterra.com/p/112520/ScheduFlow/)

It wasn’t big enough for us and we wanted more from the software to accommodate our needs

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CJ

Carla J.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "C.J.Aesthetics Clinic"

September 18, 2021

5.0

Pros

The ease of use. All patient records are kept secure with a PIN code and password protected. We are able to assess before and afters with ease. This programme has improved our clinic efficiency.

Cons

difficulty setting up new forms at times.

Review Source

Response from Pabau

September 29, 2021

Thank you so much Carla! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DV

Dimitris V.  
Dr  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Pabau Review "

July 1, 2021

5.0

Pros

Many features and great automation that make running a clinic very easy task

Cons

Sometimes the stripe integration gets disconnected and some of the payments are getting missed

Review Source

Response from Pabau

September 1, 2021

Thank you so much Dimitris! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help you with your Stripe setup!

MT

Marzia T.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exceptional soft ware even better support"

June 17, 2021

5.0

Due to my overall experience I would definitely recommend Pabau, the system is user friendly but for me the most important are the people, the support has been exceptional every step of the way, the Pabau team have definitely left an amazing impression on me and my team especially \[SENSITIVE CONTENT HIDDEN\].

Pros

The integration was easy because we had an amazing team helping us out, although I must mention \[SENSITIVE CONTENT HIDDEN\] as an extremely customer focused individual who has help our company with every hurdle, big or small along the way. I would also like to mention \[SENSITIVE CONTENT HIDDEN\] in the training department and \[SENSITIVE CONTENT HIDDEN\] in the accounting who have been a great support.

Cons

If there are any features that are missing, this is discussed and put through.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Marzia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RL

Rob L.  
Medical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent Software "

September 21, 2021

5.0

Excellent

Pros

User Friendly Ease of access Good support

Cons

No this is a well likes software. Ability to upload pdf templates would be useful

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JW

Jack W.  
CTO  
Medical Practice  
Used the software for: 1-2 years

### "Pabau WOW"

September 20, 2021

5.0

Pros

Ease of use and multi jurisdictional role out simple to execute

Cons

Stock control is a problem but resolution is slow

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are working on Pabau 2 at the moment which will have an more powerful and faster stock system!

SK

Susan K.  
Aesthetic nurse  
Medical Practice  
Used the software for: 2+ years

### "Pabau Review"

June 14, 2021

5.0

Average

Pros

Used it previously and therefore stuck to what I knew best

Cons

complicated and expensive and no one to answer calls when I need to speak to someone

Review Source

Response from Pabau

September 1, 2021

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! You can always request a call and one of our support team will be happy to call!

LS

Lawrence S.  
Clinic Manager  
Medical Practice  
Used the software for: 2+ years

### "Great System for CRM "

December 14, 2021

5.0

Pros

The calendar function is very easy to use

Cons

POS System to link to a card machine would be really helpful, more variety of templates to use

Review Source

Response from Pabau

April 13, 2022

Thank you so much Lawrence! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

MA

Mahmoud A.  
Doctor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Overall good software and would recommend"

August 23, 2021

5.0

Pros

SO many different functionalities and options

Cons

I dislike the new calender, its plain, month view is poor and you cannot book two people in the same appointment slot

Review Source

Response from Pabau

September 1, 2021

Thank you so much Mahmoud! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! The option to book two people in the New Calendar is something we have available just go to Setup-Settings-Calendar Settings and enable it! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on the New Calendar so you can get used to all it's new capabilities!

EB

Elizabeth B.  
GP  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Customer "

March 9, 2022

3.0

as above

Pros

I was not made aware I had to pay further for sms and cideo consultation usage of pabau as well as monthly fee.

Cons

the above feel quite disappointed actually

Review Source

Response from Pabau

July 29, 2024

Hi Elizabeth, sorry to hear that! On the note of getting the best value for Pabau, one thing that we would suggest is booking a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/ Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

SR

Stephanie R.  
Clinic Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "MediZen Review"

March 18, 2022

5.0

Pros

I like this system on how easy it is to reschedule appts and to see where they are with their packages

Cons

Sometimes on the system it does not allow us to arrive all patients which could be improved

Review Source

Response from Pabau

April 15, 2022

Thank you so much Stephanie! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

KD

Karelia D.  
Clinic Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Pabau Review"

September 16, 2021

5.0

Pros

That is very visual and easy to use. Just a few clicks needed and everything is done. The patients files are very useful and allow to keep a straight record of the appointments

Cons

The new calendar, I don´t like the colours and the way of the setup

Review Source

Response from Pabau

September 29, 2021

Thank you so much Karielia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! As for the colors this part is editable with a wide range of Hex colors and opacities available do reach out to us on how to set this up!

NG

Nicola G.  
Director  
Medical Practice  
Used the software for: 2+ years

### "Pabau"

September 17, 2021

5.0

Pros

Easy to use once set up, online booking, mobile app

Cons

Online patient booking portal often freezes and wont allow card details to be entered.

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help you check your Online portal issues!

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