# Page 17 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

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Last updated March 9th, 2026

# Page 17 - Reviews of Pabau

## Showing most helpful reviews

Showing 401-425 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Chelsee G.  
Manager  
Retail  
Used the software for: Less than 6 months

### "So far all good"

June 6, 2022

5.0

All good

Pros

Access from mobiles and iPads at home, marketing, photos allocated to clients

Cons

The fact app is slightly different to desk top version makes it a little harder to get your head around

Review Source

Response from Pabau

July 29, 2024

Hi Chelsee, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

AC

Andrea C.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Like another member of staff"

October 12, 2021

5.0

From start to finish (and later than that!) there has been someone there when we have needed help or advice. So far the experience has been good.

Pros

Still new to Pabau, I'm trying to understand the different features. It does however, seem to do everything and more that I need.

Cons

I'm sure that in time, using Pabau will be like second nature to me, but at the moment, I am finding it rather overwhelming!

Reason for choosing Pabau

Pabau was highly recommended to me by several people.

Review Source

Response from Pabau

October 13, 2021

Thank you so much Andrea! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SI

Sue I.  
Managing Director  
Medical Practice  
Used the software for: 2+ years

### "Best clinic software on the market"

August 10, 2017

4.0

It has made clinic management a lot easier

Pros

This software pulls together a lot of features from clinic management to physician notes and it is constantly updating and introducing more features making it the best clinic management software around.

Cons

Every year I have to produce an annual audit of my treatments. This is extremely time consuming as their are no reports that can help me with this. I would also like the option to bulk archive patients that have not visited the clinic for over three years.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved Reports in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

RS

Richard S.  
Doctor  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Impressions of Pabau as a clinical CRM system "

September 15, 2021

5.0

Integrating marketing capability with administrative tasks, focussed around customer retention and good medical practice

Pros

User friendly with flexibility to adapt as you go along

Cons

Not found any that is of concern was yet

Reason for choosing Pabau

Pabau is used by many of my colleagues in this industry. Pabau has come up with a product that ticks a lot of the boxes for combining CRM & EHR systems.

Review Source

Response from Pabau

September 29, 2021

Thank you so much Richard! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

FV

Felicia V.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "F.Vega"

January 27, 2022

5.0

Very informative.

Pros

I really like the scheduling. Very informative about the booking online as well as purchasing .

Cons

There was nothing about this software that I didn't like.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Felicia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RL

Rebecc L.  
General Manager  
Medical Practice  
Used the software for: 2+ years

### "Pabau Booking System "

January 29, 2021

3.0

Good online platform, easy to use and team are always on hand via live chat when needed.

Pros

Very friendly and helpful staff always there to help when required. Very simple tool and easy to follow.

Cons

Better conversion for reports, marketing tools and updating new services/packages. General snag issues/glitches from time to time finding client details etc. Could be more advanced but works well for what we need.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are planning to have new and improved functions in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

AK

Anna K.  
hr  
Medical Practice  
Used the software for: 1-2 years

### "pabau"

February 3, 2021

3.0

As a software, for its price is very good. They are improving however, there some issues that need to be resolved in order to be able to run a practice smoothly by using it.

Pros

The Client Journey on the app is very easy to use and efficient.

Cons

Sometimes, reports are not accurate. We had issues with commissions. Incidents with shifts/rotas disappearing. Difficult to apply discount at times. Sometimes, appointments were not visible on some devices.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable, faster and powerful! It will also have an improved reporting function! Do feel free to give any idea you have on how to improve at out community page. https://community.pabau.com/ We are also happy to announce that we have just launched the Calendar 2 with new and improved functions with shifts and bookings.

SB

Sarah B.  
Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "New user"

May 19, 2022

5.0

Great

Pros

This system is user friendly and the support I have had setting up has been fanatastic

Cons

Difficult initially to customise if you work in multiple locations but hopefully this will all be sorted

Review Source

Response from Pabau

July 29, 2024

Hi Sarah, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around customizing your account) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

pR

parveen R.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Life Saver!"

November 13, 2020

5.0

Absolutely amazing, very helpful team and out of all the softwares i have used once you are used to using Pabau, the things you can do and offer patients is endless. It has made my life so much easier because running a growing business yourself is very difficult and it just helps to have everything on one software and it does everything with one click of a button!

Pros

It has everything you need to manage your business in one software, from messaging patients to having all patient consults and medical forms.

Cons

When it crashes, It feels as though it takes a while to start again or contact anyone. I feel it crashes at important times for example the week we knew we were going into lock down it crashed. I feel it could be because it went crazy with all clinics hence why.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable and powerful! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CM

Christelle M.  
Aesthetics Practioner  
Medical Practice  
Used the software for: I used a free trial

### "First time CRM user"

March 29, 2022

5.0

Having marketing tools, clinic management and patient management in one software, it absolutely fantastic! No more paper yay.

Pros

There’s a lot that the software can do to make my business easier, my favourite is emailing the patients consent forms and aftercare! As well as the SMS reminders

Cons

It s great to use after training, but you can’t just start using it without the training

Review Source

Response from Pabau

April 15, 2022

Thank you so much Christelle! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you!

PS

Paul S.  
Aesthetics Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Pabau"

September 17, 2021

5.0

Very helpful

Pros

The software is very easy to use and flexible

Cons

sometimes it's difficult to find a particular feature among the menus

Reason for choosing Pabau

Clever Clinic has no online booking facility

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

HH

Helen H.  
Clinic Co-ordinator  
Cosmetics  
Used the software for: 2+ years

### "Pabau at work"

September 16, 2021

4.0

Ease of diary system and raising invoices plus retail purchase history.

Pros

Ease of use, text reminders. Email confirmations to clients

Cons

Some features aren't automated, you can't load a ready made template onto the medical or consent forms. Would love the ability to dictate notes onto Pabau.

Reason for choosing Pabau

medical notes

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

TL

Tania L.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Great software "

September 20, 2021

5.0

Pros

Ease of use, practical features, very intuitive software.

Cons

Glitches can be tricky to identify and fix - for example precare emails don't always send and appointment confirmations sometimes send the wrong date/time

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help and look into these glitches for you as it is not something we have encountered before!

cF

claire F.  
Aesthetic Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great help facility"

September 22, 2021

4.0

A great system - with lots of possibilities

Pros

easy of use and someone always on chat to answer problems straight away

Cons

initial learning, took a while to understand the system

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CO

Christine O.  
Aesthetic Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Pabau"

July 31, 2022

5.0

Pros

Pabau works well and the company are always looking to add features and update and improve the existing software.

Cons

It took a long time to set up and make the forms.

Review Source

JP

Jyotin P.  
physician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabau setup"

July 21, 2021

4.0

Helpful and friendly staff. I need a lot of support to make my system operational.

Pros

I like the ease of scheduling and the text alert messages.

Cons

I find that it is a lot of work in the beginning to get the software customized for individual use.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Jyotin! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We do offer Xero as a financial management software we have a direct integration with! Reach out to us for more information! The automatic letters are a great idea! Do feel free to give any idea you have on how to improve at out community page. We love hearing from you! https://community.pabau.com/ We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on the New Calendar so you can get the best out of it and have more ease of use!

SM

Sophie M.  
Clinic Manager  
Medical Practice  
Used the software for: 2+ years

### "Good Booking System"

September 2, 2022

4.0

Good

Pros

Schedule management & Patient Records are good

Cons

Reporting could be more accurate & more precise

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

RC

Ran C.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Great software with many options and few limitations "

June 22, 2022

4.0

Pros

I like the flexibility,webhooks and that you can connect almost every part in the software to other services

Cons

SMS cost you a lot of money and integration with Credit Card will cost you the processing fee from the merchant and Palau itself

Review Source

Response from Pabau

July 29, 2024

Hi Ran, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

ME

Mandy E.  
Digital Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review of Pabau"

October 20, 2021

4.0

good but not excellent

Pros

a comprehensive tool for the management of our clinic

Cons

Customer support cannot solve many problems that we face. Custom-made sheets are unavailable. Many sheets lack important features

Review Source

Response from Pabau

October 22, 2021

Hi Mandy Thank you for taking the time to review Pabau. I am disappointed to see that support have been unable to help you with your queries, if you could reach out directly to our head of support petar@pabau.com, I will tell him to look out for your email and he will contact you directly to work through any issues. We also can arrange some extra training free of charge, this can be done through Petar or by emailing Alex@pabau.com (our head of training) Thanks Kane

AH

Aliasgher H.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best patient software management"

September 19, 2021

5.0

Amazing

Pros

Patient profile system/saving photos/ pt journey

Cons

Love everything its amazing, and easy to use

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AB

Adrian B.  
Directior, Aesthetic Nurse Practitioner  
Medical Practice  
Used the software for: 2+ years

### "Coouldn't operate without it!"

April 10, 2021

5.0

Excellent. I couldn't operate without.

Pros

A great wide range of features for medical practice, particurly the documentation for patient treatments.

Cons

It was difficult to set up and customised. It just means it takes time, but once it is established it flies and saves you a lot of time in the long run.

Reason for choosing Pabau

The best one out there that offered the most useful features for both myself and patients.

Review Source

Response from Pabau

May 14, 2021

Thank you so much Adrian! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RT

Rachel T.  
Aesthetic Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Good all round patient management system"

August 30, 2021

4.0

Really enjoy Pabau, security of patient data, scheduling and automations particularly. Not totally straightforward to use, could have done with many more hours of training! Suggestions: global communication list, where you can see all of the emails and SMS that have been sent (although appreciate this is helpful for me as a very small clinic, it wouldn’t be so practical for larger scale clinics)

Pros

Customisation of consent forms, treatment and patient records, email automations. Finance records. Customer support and training has been excellent.

Cons

There are a lot of features, so takes a long time to be fully up to speed with all of them. Data input hasn’t worked very well with products to sell, so having to do this manually.

Review Source

Response from Pabau

September 15, 2021

Thank you so much Rachel! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

BT

Baris T.  
Doctor  
Plastics  
Used the software for: I used a free trial

### "Good experience for the beginning "

September 11, 2021

5.0

Good

Pros

There are lots of Templates to use. The steps for patient check out is excellent.

Cons

It has lots of features and a bit complicated at the beginning. The Language option as German is not there yet.

Reason for choosing Pabau

The 3 months trial give me the option to try it.

Review Source

Response from Pabau

September 16, 2021

Thank you so Baris! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! If you are happy to complete some translations we can import German to a lot of the system for you! Just contact us on support@pabau.com and we can send you the documents!

SS

Shazia S.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabau"

March 10, 2022

4.0

Pros

Integration is still ongoing and proving to be difficult to get all the data across acurately.

Cons

App is not available on android. Isn't very user friendly. Complicated, but i'm hoping it will get easier.

Review Source

Response from Pabau

July 26, 2024

Hi Shazia, thanks for the review. To maximize your Pabau account (making it easier to use for you), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard (not just on the development of new features, but also) on the side of speed and glitches. Although they are rare, if you happen to see any difficulties, please don't hesitate to contact our support team at - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S.Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

MC

Megan C.  
Clinic Co-Ordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Megan - Balance "

June 20, 2022

5.0

Pros

I like the POS and stock management features.

Cons

Nothing so far. We have only used Pabau for a month.

Review Source

Response from Pabau

July 26, 2024

Hi Megan, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

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