# Page 18 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 18 - Reviews of Pabau

## Showing most helpful reviews

Showing 426-450 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Derek B.  
clinic Manager  
Medical Practice  
Used the software for: 1-2 years

### "Derek s early feed back "

September 27, 2021

5.0

a little frustrating but i assume it will get easier

Pros

I look like it will be easy but only just learning setting it up was rather hard.

Cons

It is very different from any other programes i have worked i suppose it is practice

Reason for choosing Pabau

because of its automation on uploading patients details

Review Source

Response from Pabau

October 1, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

LE

Lois E.  
reception manager  
Medical Practice  
Used the software for: Less than 6 months

### "Great Software, easy to set up and use."

September 16, 2021

5.0

we have gone paperless since switching to pabau. it really is a fab system.

Pros

its easy to use and it has so many functions

Cons

some spelling mistakes on the system. Emr form could be worded better.

Reason for choosing Pabau

best reviews and heard from another practioner that they loved using it.

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! If you reach our and pass the spelling mistakes we will amend as quickly as possible!

sJ

susan J.  
medical director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reviv Hong Kong likes Pabau!"

September 27, 2021

5.0

Pros

simple and logical system, useful for all areas of our patient data management as well as prescribing.

Cons

Need to think about this! O please- !! I would like this off my screen

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

MA

Mohammed A.  
Medical Director  
Medical Practice  
Used the software for: I used a free trial

### "Mis Sold Pabau at Sales Call "

July 25, 2023

4.0

Horrible

Pros

One Stop Patient Management and integration of functions if they were all working

Cons

Lies about the functionality of the system at sales call, and also the lack of support when contacting regarding problems to becdolved

Review Source

Response from Pabau

April 9, 2024

Thanks for the review Mohammed - we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com as this will ensure you can maximize the system and remember you can book 121 success meetings 21 hours a day anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

GS

Gina S.  
Aesthetic Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Comprehensive Patient Management System"

August 16, 2022

5.0

Pros

Automation features and ability to note doses on patient photos.

Cons

The presentation of the buttons but this is minor.

Review Source

Response from Pabau

July 26, 2024

Hi Gina, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

SB

Sara B.  
Aesthetic doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to Pabau"

January 1, 2022

5.0

Very good customer services for the set up and education package. Very quick to respond on email

Pros

I like the patient journey feature as it’s simple and clear for the clinician and client

Cons

Is a complex system but is useable once you’re shown msg the complexity means there are better features so it’s worth learning how to use it!

Review Source

Response from Pabau

April 13, 2022

Thank you so much Sara! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

MG

Millie G.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Pabau review"

July 20, 2022

5.0

Pros

The colour coding, ease of bookings and training.

Cons

The reporting is not clear and could be in more detail.

Review Source

HS

Huriye S.  
Clinic Co-Ordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very user friendly!"

January 11, 2022

5.0

Currently getting used to the new system. Enjoying it to be honest! Makes me feel smart when I can easily solve a problem :)

Pros

How simple and easy it is to use. I also love and appreciate that help is always a very quick chat or email away and the team are always willing to assist. No question is too small! Really do love this software and everything that comes with it.

Cons

I haven't yet found anything worth mentioning that I dislike about the software or company.

Reason for choosing Pabau

Recommended by a friend.

Switched from

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

Their systems and integration was too complicated. Way less user friendly. Although a very impressive software it just did not fit with our business.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Huriye! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CC

Catherine C.  
Clinic Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Good features"

February 16, 2022

5.0

Pros

The main reason we moved to Pabau was to automate more of our communications and have an all-round CRM system to manage new leads. We also wanted to use the online bookings feature and make our practice paper-free by using online forms.

Cons

As a non tech user, I found it takes some getting used to and there was quite a lot of set up I needed to do to tailor the software to our clinic - but I expect this would be the case with most clinic management software programmes

Review Source

Response from Pabau

April 13, 2022

Thank you so much Catherine! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

GP

Genna P.  
Laser Technician  
Cosmetics  
Used the software for: Less than 6 months

### "new to pabau looks good so far"

October 4, 2022

4.0

okay so far

Pros

the photo documentation, overal lay out, trainning

Cons

the fact that people can cancel there appointments last minute and i cannot block them from doing that and the fact you cant intergrate you personal calender with this

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - you can now setup cancellation policies that will charge clients if they cancel last minute, you can book a meeting with the team below and they will help you do this. Please remember, you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We have also just added a lot of new content to our academy via https://academy.pabau.com

DR

Dario R.  
Surgeon  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excellent and easy to use resource for Doctors and clinics. "

January 31, 2022

4.0

The best thing I like is to keep track of the communication, forms and appointments all in one place.

Pros

I have been looking at different software for months and finally decided to go with Pabau. The software is easy to use and pretty immediate to learn. It has helped a lot to manage my clinic even if I am a solo Practitioner.

Cons

Everyone has different needs and developers should try and customize the software with some personalized functionalities.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Pabau

Because of the clinic I work for is using it and gave me good feedback.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Dario! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Bobby B.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Really love Pabau - Can't Go Wrong !"

January 5, 2022

5.0

Great!

Pros

Easy to use and the training you get is out of this world.

Cons

I'd like the software to be more customisable.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Bobby! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

NJ

Niall J.  
Aesthetician  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Excellent clinic software "

April 3, 2022

5.0

It is excellent software with very helpful customer support. Patients appreciate the appointment reminders and also the information sent before and after their appointment.

Pros

Great training and support with the software. Easy to use for scheduling, taking payments, sending reminders and information. A vast library of templates that can be adapted for use.

Cons

There's a steep learning curve with first clinic software use, but would be the same with any software.

Review Source

Response from Pabau

July 29, 2024

Hi Niall, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to get expert help on setup) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

GG

Gilly G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Professional system"

July 22, 2021

5.0

Pros

The support from the company is very good. I enjoy using the software. I really like the appointments function and the clinical records, especially the photos upload. It's a lot quicker and better to use than any other I have tried.

Cons

I still need to get to grips with how to change an appointment, as you can't just change the date on the pop-up box which would be easier. I'm sure it's easy, but I just haven't mastered it yet.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Gilly! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Feel free to email alex@pabau.com to get free training on any areas of interest to you!

AB

Adrian B.  
Sonographer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Performs well "

July 30, 2021

4.0

Very good

Pros

Client portal, can access themselves online.

Cons

Can’t customise / change some aspects yourself you have talk to developers

Switched from

[WriteUpp](https://www.capterra.com/p/132811/WriteUpp/)

Didnt flow nicely

Review Source

Response from Pabau

September 1, 2021

Thank you so much Adrian! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on how to customize anything to your liking!

AMM

Adina May M.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Receptionist review "

September 7, 2021

5.0

Pros

Easy to use and clear layout. Makes it easy to schedule appointments etc.

Cons

Occasionally slow to load and updates take a while to get used too.

Review Source

Response from Pabau

September 15, 2021

Thank you so much Adina! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

MS

Marie S.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabau Review"

February 22, 2022

5.0

Easy to learn and improvement with booking appointments. There are limitations with reporting and unsure of accuracy. The forms are good as you can edit and adapt to suit your business. Also love the templates which make a uniformed option for responses.

Pros

Booking patients in is quick and easy using a desktop also the ability to create our own forms

Cons

The cosmetic appearance on the ipad could be improved and the functionality on the ipad also.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Marie! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

SB

Sherazade B.  
Clinic CoOrdinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Optimal Vision"

April 25, 2022

5.0

Pros

After having the training the software was easy to use.

Cons

At the beginning it was a bit confusing to use especially the invoice side of things. Now with practice it is easier.

Review Source

Response from Pabau

July 26, 2024

Hi Sherazade, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including help around invoicing) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

HA

Haroon A.  
Cosmetic Doctor  
Cosmetics  
Used the software for: Less than 6 months

### "Smooth launching process and easy to use software."

December 16, 2021

5.0

Pros

The software is untuitive. Coming from a medical background, technology and computers were not my strong point. However, following the training, the system was easy to use.

Cons

The options and capabilities of the software are extensive. It can be a lot to take in.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Haroon! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on the New Calendar so you can get the best out of it and have more ease of use!

EL

Emily L.  
Senior Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Fantastic Product"

December 15, 2021

5.0

Great!

Pros

User friendly - clear lay out - easy to use - customisable

Cons

App not available on android and ipad/iphone function could be better when viewing diaries for multiple days

Review Source

Response from Pabau

April 13, 2022

Thank you so much Emily! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

VA

Valentina A.  
Receptionist / Social Media Manager  
Medical Practice  
Used the software for: Less than 6 months

### "New platform for our clinic"

March 10, 2022

5.0

Pros

With this platform is much easier to have a look on patient's profile: appointments, images, prescriptions... It very user friendly!

Cons

There is nothing I would recommend to improve at the moment.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Valentina! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JR

Jane R.  
Managing Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Medical Software System"

September 29, 2021

5.0

Pros

Great features to help with auditing our practice

Cons

Not having enough time in my day to learn all the features as I would love to know everything!

Review Source

Response from Pabau

October 1, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AC

Aaron C.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Great CRM SYSTEM"

September 16, 2021

5.0

Great

Pros

Incredible software. Really good at communication. Easy to use

Cons

Some systems are not currently in place. However they try to implement them

Review Source

Response from Pabau

September 29, 2021

Thank you so much Aaron! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

VR

Verified Reviewer  
Plastic Surgeon  
Medical Practice  
Used the software for: 6-12 months

### "Great software "

September 9, 2021

5.0

Pros

A complete package with everything your clinic needs

Cons

Learning curve if you want to use all its functions.

Review Source

Response from Pabau

September 15, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

OT

Omar T.  
Consultant Plastic Surgeon  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Versatile, flexible and multifunctional "

February 23, 2022

5.0

I've been using it for 2 moths, and ita has been all positive so far.

Pros

Pabau can be used to manage several aspect of clinic management from sceduling to medical record keeping, marketing and lead managment. I like the flexibility in optimising the paltform to specific clinical needs.

Cons

The desktop version is not as freinly as the iPad version for clinical use.

Reason for choosing Pabau

Multi Functionalities

Review Source

Response from Pabau

April 13, 2022

Thank you so much Omar! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

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