# Page 19 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

---

Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 9th, 2026

# Page 19 - Reviews of Pabau

## Showing most helpful reviews

Showing 451-475 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YAT

Yobany Andres T.  
Aesthetic Nurse  
Medical Practice  
Used the software for: 6-12 months

### "Best software "

February 21, 2022

5.0

Pros

I like most of the features, Pabau support is always great

Cons

I like the majority of features I don’t dislike anything about it

Review Source

Response from Pabau

April 13, 2022

Thank you so much Yobany Andres! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AE

Annette E.  
Group Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Practice Management System"

April 11, 2022

5.0

Pros

Pabau helps us to easily manage our patient database. Registering patients and booking appointments is a straightforward process.

Cons

It would be useful to have a telephone contact number for the support team rather than having to email.

Review Source

Response from Pabau

July 26, 2024

Hi Annette, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

KC

Kerri-Lee C.  
Dentist  
Medical Practice  
Used the software for: Less than 6 months

### "Very happy with the ease of use "

August 11, 2021

5.0

Very happy with the overall system and support

Pros

Photos and editing capabilities Booking system Automated consent forms

Cons

Initially can take quite a lot of training to learn all the functions

Review Source

Response from Pabau

September 1, 2021

Thank you so much Kerri! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

cC

clodagh C.  
nurse  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "pabau review"

September 24, 2021

5.0

very good

Pros

Easy to use. Has everything my clinic needs and great customer service

Cons

During the pandemic when my clinic was closed due to government guidelines I felt they could have had an option to pause my payment or have some kind of plan

Review Source

Response from Pabau

September 29, 2021

Hi Clodagh Thanks for taking the time to write a review to us. We are glad you are happy with Pabau. I am sorry to see that you didn't know about the payment plans we offered to clients during the pandemic, over 600 clients reached out and we dealt with these on a case by case basis offering holiday payments or reductions in pricing. (sorry this isn't going to help you now!) Thanks for using Pabau Kane

JS

Jay S.  
Director  
Medical Practice  
Used the software for: 2+ years

### "Great Clinic Software"

February 4, 2021

5.0

Great support from their technical teams. Fantastic Training proved for free.

Pros

Rich with features to manage diary and customer contacts.

Cons

The initial versions of the software were not as good, with limited technical support. This has now been greatly improved.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

ES

Elham S.  
director  
Medical Practice  
Used the software for: 6-12 months

### "Happy with Pabau system and Support Team."

September 20, 2021

5.0

Pros

Full CRM for clinic.set up schedule for client services and management.

Cons

great system and very easy , highly recommend.

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SP

Shafiq P.  
Aesthetic doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software supported by a great team"

October 3, 2022

5.0

Very good. I like the 1-2-1 training which helps really use the software to its full potential

Pros

Telemedicine, patient facing side and website integration

Cons

Can be difficult to set up without onboarding

Review Source

Response from Pabau

July 26, 2024

Thanks for the review - we are happy to have you on board. Please ask anyone else in your team to also leave an honest review! Please remember, you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We have also just added a lot of new content to our academy via https://academy.pabau.com

BK

Birgitte K.  
RN  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Training presentation"

July 13, 2020

3.0

I’m yet to like using it over a paper based system, as it is awkward to locate previous records and time consuming to alter entries after they have been saved.

Pros

Meri is an excellent trainer and very knowledgeable, but her delivery is perhaps a little fast.

Cons

The steps to get to where you want to be are lengthy and the buttons very small, when using a tablet.

Review Source

Response from Pabau

March 26, 2021

Thank you! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Do contact us and we will set up a free one on one training with our training specialists. We have been developing a new marketing leading app for over 1.5 years here is a link to the Demo so you can try it out. https://marvelapp.com/prototype/d6aih0h/screen/63899119

ND

Nishi D.  
Clinical Director  
Medical Practice  
Used the software for: Less than 6 months

### "All In One Clinic Management Software"

March 28, 2022

5.0

Pros

Ensures all patient data is up to date and guides the patient and practitioner through essential steps for consultation

Cons

Not easy to over ride prices as it uses pre-set values

Review Source

Response from Pabau

April 15, 2022

Thank you so much Nishi! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/ We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email maria@pabau.com to get free training so you can get the best out of it and have more ease of use!

AP

Apul P.  
DR  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Thea was brilliant at assisting with all aspects of the Pabau system"

March 16, 2022

5.0

Very happy with the support and assistance

Pros

Versatile and does exactly what needed for clinic

Cons

Just takes a bit of time to get used to work with

Review Source

Response from Pabau

April 15, 2022

Thank you so much Apul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

VR

Verified Reviewer  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "MediSpa - from Paper to EMR"

March 9, 2022

4.0

Pros

User friendly and lots of options for customization

Cons

Set up was a bit overwhelming because we were not previously using a software/EMR.

Review Source

Response from Pabau

April 13, 2022

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

GG

Gavin G.  
Mental Health Clinical & Operations Lead  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A Promising Start"

October 19, 2021

4.0

Early days but impressed so far. Fairly easy to use, range of features, and more to discover as you go along.

Pros

Just started with Pabau but the at a glance features such as calendar views make managing the staff team more straightforward.

Cons

I find the loading screen messages a bit irritating. There's very little wait, I'd lose them.

Review Source

Response from Pabau

October 22, 2021

Hi Gavin Thank you for taking the time to review Pabau. Feel free to reach out to us on the live chat if there is anything else we can help with. With regards to the loading screen messages, not everyone's computer loads fast, so they are there for a little bit of light-hearted entertainment!

mJ

martine J.  
owner  
Cosmetics  
Used the software for: 1-2 years

### "Online training"

October 17, 2020

5.0

Overall a usefull piece of software. Regadring support, it would be nice to pick up the phone and talk to support.

Pros

Contains many features, online booking is a great feature

Cons

Too many clicks to get to a certain area. The diary can also be hard to navigate, looks a bit old fashioned compared to alternative systems.

Reason for choosing Pabau

Consultation forms.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! Feel free to reach out to the live chat and ask for a phone call at any time! We are currently launching our Calendar 2 in the BETA version which is much faster and has a cleaner more modern interface.

TB

Tania B.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Solid POS system "

April 10, 2021

4.0

Pros

Good report and good and easy calendar

Cons

Would like the marketing to be better and integrate with zero and mailchimp better

Review Source

Response from Pabau

September 1, 2021

Thank you so much Tania! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help such as show you our new Advanced Marketing package and how to best use Xero and Mailchimp integrations!

AS

Amar S.  
CEO  
Alternative Medicine  
Used the software for: 1-2 years

### "Great piece of software"

September 17, 2020

5.0

Overall great experience till date!

Pros

I like that it has all the features that you need in one place. I used many software before but Pabau is the best so far and it allows me and my team to do a lot of things on a daily basis. The team are also quite open to suggestions and always consider our requests. Thank you Pabau

Cons

No cons at the moment. I like all its features.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

kS

kirren S.  
aesthetic doctor  
Hospital & Health Care  
Used the software for: I used a free trial

### "new user"

May 25, 2022

5.0

Pros

easy to navigate plenty of features ease of use

Cons

asks for a pin even when you haven't made an alteration to the record

Review Source

Response from Pabau

July 29, 2024

Hi Kirren, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

JS

Joanne S.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Fantastic Software"

October 27, 2021

5.0

the benefits are that everything is to in one place and very easy to use and navigate through the system.

Pros

It extremely simple to use, and makes managing a team much more easy.

Cons

The holidays could be much easier when booking time off it does not include bank holidays so it look like you took more time off when it should be calculated less.

Review Source

Response from Pabau

November 9, 2021

Thank you so much ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

IG

Ingrid G.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "So far so good"

January 2, 2022

5.0

Pros

Love the way the system can calculate staff commissions

Cons

Styles and colour of the booking windows is not very good

Review Source

Response from Pabau

April 13, 2022

Thank you so much Ingrid! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

MS

Merav S.  
clinic owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Mimi Aesthetics "

December 8, 2021

5.0

great experience

Pros

easy to use, you can used on your iPad and download the app to your phone, varies form you can used, great support

Cons

It took me some time to understand how to send invoice to patients and used prescriptions on the system

Reason for choosing Pabau

recommendation

Review Source

Response from Pabau

April 13, 2022

Thank you so much Merav! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

CO

Christina O.  
Nursing Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Makes life easy’"

September 29, 2021

5.0

Pros

Pabau team imported all our data across. Hassle free transition. It is so easy to use instantly.

Cons

Email reminders can go to junk mail. It would be great to find a way of sending them direct to inbox

Review Source

Response from Pabau

October 1, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Email reminders do go to the regular Inbox do reach out to us so we can look into your emails and how they send!

MT

Mark T.  
Aesthetic Nurse  
Medical Practice  
Used the software for: I used a free trial

### "Initially apprehensive but love it now"

September 3, 2021

5.0

Early days but so far so good - lots of support if required/requested

Pros

Amount of features Patient management Loyalty & Marketing Patient control over records and ability to access Responsive support staff

Cons

Both CRM and App can be clunky at times Set up time - but assisted by support team Only has stripe integration

Review Source

Response from Pabau

September 15, 2021

Thank you so much Mark! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AG

Aly G.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "CRM changeover"

March 3, 2022

5.0

Customer service team \[SENSITIVE CONTENT\] great!

Pros

Range of services, concise reports, review feature

Cons

Very complicated changeover and setup process

Reason for choosing Pabau

Reviews

Review Source

Response from Pabau

April 13, 2022

Thank you so much Aly! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

IM

Ivona M.  
Doctor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very happy "

October 19, 2022

5.0

Great customer service! They really take time to explain everything

Pros

Patient journey section is great. Its very simple to use and practical

Cons

The fact it cannot be used on android but only iOS system

Reason for choosing Pabau

Recommendations

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. You can actually access lots of Pabau on android simply by loading app.pabau.com on your device. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

FH

Fatima H.  
Nurse  
Cosmetics  
Used the software for: Less than 6 months

### "Very happy so far "

March 21, 2022

5.0

Very happy so far however I have not used for long just yet.

Pros

The support, help and training is very good.

Cons

It's a bit pricey and a bit complex (takes a little bit to get used to it). But it's probably due to the high level of options and things you can do, which is a pro too.

Switched from

[Booksy Biz](https://www.capterra.com/p/142741/Booksy/)

This software is more comprehensive

Review Source

Response from Pabau

April 15, 2022

Thank you so much Fatima! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

SC

Sophie C.  
Aesthetic practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Medizen "

February 22, 2022

5.0

Pros

Easy step by step process for patient note taking

Cons

Unable to view patient's previous notes during current note taking

Review Source

Response from Pabau

April 13, 2022

Thank you so much Sophie! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Similar Products

Featured