# Page 2 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pabau the right Medical Practice Management solution for you? Explore 638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews --- Pabau 4.7 (638) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Pabau ## Showing most helpful reviews Showing 26-50 of 638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Shital P. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Service" April 23, 2026 5.0 Love all the features and can't wait to put them to goo use. I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch Pros I like that it's easy to use, the support system in place is incredible and you can book sessions to understand topics more Cons nothing really... there's a lot to cover but don't dislike it. I think maybe having 1 account rep to go to would be more beneficial. Switched from [Dentally](https://www.capterra.com/p/153816/Dentally/) We made the switch to enable better managementof the Skin clients and we can specifically manage the track the process Review Source Paul W. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" February 21, 2026 5.0 I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy. Pros Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up. Cons Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish. Alternatives considered [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Reason for choosing Pabau Software locked well polished and more professional Review Source BT Brant T. Medical Director Alternative Medicine Used the software for: 6-12 months ### "A Customizable, Provider-Friendly Platform with Exceptional Support”" November 18, 2025 5.0 As the clinic owner and a provider, the onboarding with Pabau has been fantastic. We’ve felt supported at every step, and the team has truly empowered us to customize and refine our environment to match our clinic’s needs. The process has been smooth, encouraging, and gives us confidence that we can continually adapt the system as we grow. However, we do find the APP is not as robust as the web version. We planned for iPad's and quickly determined we would rather us a PC or MAC. Pros As a provider, Pabau has been a game-changer for our clinic. The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around. The modern, intuitive UI makes navigating patient records and treatment notes effortless, even on busy days. Their AI features are a standout. The dictation tool is fast, accurate, and cuts documentation time in half. I also love how easily Pabau lets us merge data from other workflows directly into the clinical record. Everything stays seamless, organized, and centralized without the usual copy-and-paste chaos. Overall, Pabau delivers a smooth, smart, and efficient experience that supports both clinical flow and patient care. Highly recommend it to any practice looking to upgrade their digital operations. Cons y least favorite part of Pabau is that some of the naming conventions and workflow logic are very EU-specific. As a US-based provider, I sometimes have to remind myself that certain features don’t apply to our regulations or clinic processes. There are moments where I need to escalate things to support just to clarify why a feature matters in the EU but functions differently here in the US. It’s not a deal-breaker, but it does add a small learning curve for American clinics using the system. Review Source LS Luisa S. Aesthetic Nurse Practitioner Medical Practice Used the software for: 2+ years ### "The Backbone of My Clinic’s Success" October 14, 2025 5.0 Excellent. Pabau has been a game changer for my clinic, it keeps everything running smoothly and professionally. From managing patients and treatments to marketing and reporting, it’s all in one place and easy to use. The support team are brilliant, always responsive and genuinely care about helping your business succeed. After using it for years, I can confidently say it’s the best system out there for aesthetic clinics. Pros What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent forms, marketing, and reporting. It’s intuitive, reliable, and continually improving. The support team are genuinely knowledgeable and proactive, always happy to help with advice or training. It’s made managing a busy aesthetic clinic so much more efficient and professional. Cons There’s a bit of a learning curve at first because it’s such a comprehensive system, but once you get used to it, it’s incredibly efficient. Occasionally updates take a little getting used to, but the support team are always quick to guide you through any changes. Alternatives considered [Consentz](https://www.capterra.com/p/171328/Consentz/) Reason for choosing Pabau We trialled and found Pabau had more features also \[sensitive content hidden\] who came and spoke to us was amazing Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Integrated consent forms, more features, the taking notes section was more comprehensive Review Source RW Rochelle W. ARNP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pabau Has Been Great!" March 23, 2026 5.0 So far, I have had an incredible experience. I feel supported and like I am truly receiving what I am paying for and more. Pros I recently started with Pabau and so far their value, customer support, and offerings have checked all of the boxes. I have trials three other EMR systems and Pabau definitely offers more than the others. Cons The only con is that they are a UK based company and I am in the US. They have still worked to ensure that I am taken care of even with the time change. Alternatives considered [Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing Pabau I ultimately chose Pabau over these other alternatives because of the value and options that were included. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) My original software, CalystaPro, is not listed. They were what I needed for starting out on my own, but as I grew, it not longer provided all of the "must have" options I needed to continue with their product. Review Source VR Verified Reviewer Pharmacist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best " May 1, 2026 5.0 Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with \[sensitive content hidden\] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. \[sensitive content hidden\] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing Pabau Price Good Option to go with and I know someone whose used pabau Review Source NA Norman A. Business Development Manager Medical Practice Used the software for: 2+ years ### "Great integrations and workflows, massively improved Pabau 2" November 4, 2025 5.0 Overall Pabau is great for what you need. when it is flowing through it works wonders, some of the features are amazing for the business, especially the braodcasts, online bookings and so much more. Pros integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing. I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Cons The extras marketing plus, Care plus. using credits for the AI feature and how the system is moving forward with any more plus features to make that extra couples of £££. alomg with the price of the system does add up. Alternatives considered [Columns](https://www.capterra.com/p/253033/Columns/) Reason for choosing Pabau As we were already on Pabau and purchased a 3 year licence. Review Source SM Steve M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "The system that does it all..." June 16, 2026 5.0 Really positive and would certainly recommend to other clinic owners. The future developments look really exciting... this system is instrumental to running our business efficiently! Pros We've had Pabau as our clinic software for circa 4 years now. The system has continued to develop and improve continuously... the team are very reactive and always helpful. Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites. Would very much recommend if you are considering changing your clinic software or indeed starting from scratch! Cons The system is continuously developing, as such there are teething issues from time to time. However these are always dealt with quickly and efficiently by the team. Switched from [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Requirement for more functionality - multiple rooms and devices Review Source SS Sushant S. Supervisor Pharmaceuticals Used the software for: Less than 6 months ### "Helpful system for training staff and maintaining consistency" May 7, 2026 5.0 Overall, my experience has been very positive. It has made onboarding smoother and reduced the need for constant supervision, as the system itself guides users through the correct processes. This has been especially helpful as the team has grown. Pros What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly. Cons At the beginning, there’s a lot to take in when learning the system, but that’s mainly because it offers so many features. After a short period of use, it becomes much more intuitive and easier to navigate. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed a system that could support a growing team. Cliniko was simple, but it didn’t provide the same level of structure for training and maintaining consistency across staff. Review Source CB Cassandra B. Registered Nurse Alternative Medicine Used the software for: 6-12 months ### "Clinic Organisation" April 24, 2026 5.0 Very good experience as I feel more professional in running a clinic without having to scramble through paperwork. Pros The in depth software. Pabau helps run every aspect of my aesthetic business. From the simplest of needs like appointment calender and point of sale to running teams, doing tax and daily balance sheets. The whole system is digitalised to be efficient in this modern world. Cons It takes time to learn the whole system. There is a lot of personalisation that goes into the system and very time consuming. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Pabau In depth and had all the clinical side that I required Review Source SL Shannon L. Director of operations Medical Practice Used the software for: Less than 6 months ### "Pabau review" June 10, 2026 5.0 So far, it’s been excellent. We were migrating from another software and the upgrade is amazing- before/afters, streamlining patient follow up! Pros Seamless integration with front office and back office, lead capture, ease of use, integration of AI, marketing efforts and integration for specific services Cons A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me. Alternatives considered [Aesthetix CRM](https://www.capterra.com/p/10011079/Aesthetix-CRM/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Pabau All in one software over having to integrate multiple platforms. Getting rid of a lot of different tools- mailchimp, payment system, EMR, patient management, better widgets for website Switched from [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Medexa was very behind the times, Repeat not user friendly for patients Review Source RZ Raisa Z. Clinic Manager Consumer Services Used the software for: 2+ years ### "great addition to smoothly running business " February 4, 2026 5.0 easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features Pros Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point. Cons very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau previously used phorest and I find pabau easier Switched from [R4 Enterprise](https://www.capterra.com/p/139588/R4/) it was outdated not really suitable to our business Review Source PF Paul F. Director Cosmetics Used the software for: Less than 6 months ### "Pabau set me up for success - highly recommended" August 2, 2025 5.0 Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team. I had regular meetings with \[sensitive content hidden\], my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference. \[sensitive content hidden\], the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic. \[sensitive content hidden\], the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support. \[sensitive content hidden\], the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable. Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence. – Paulosophy Aesthetics Pros The team were excellent, friendly and helpful. The booking system itself is personalised to my business which they client sees and helps with client engagement and retention. Cons There was not any aspect that I disliked. I think the process of setting up the account took about 4 weeks in total but I definitely think that is needed to ensure all the different aspects of the system are to your likes and needs for the business. Review Source VR Verified Reviewer Business Operational Manager Medical Practice Used the software for: 1-2 years ### "Great system " March 24, 2026 5.0 Overall, Pabau is a good system for a private clinic, with everything you need all in one system. Any questions or issues i have had, have always been dealt with quickly and efficiently Pros It is ergonomic and easy to use. It has everything you need to run a private clinic all in one place. Cons It can take time to implement suggestions, which is understandable given the number of clients and users Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Pabau There are more relevant features and looked easier to use Review Source Mike R. CEO, CFO Medical Devices Used the software for: Less than 6 months ### "Continually lighting the way for this small but mighty practice" August 3, 2025 5.0 Excellent. Focused (even when I was sleep deprived, finding funding, and trying to conduct the grand symphony of tasks related to opening up a new practice). The best practices shared and the guidance given by Pabau were, and continue to be, a vital source of direction in a completely new territory. Pros Friendly from the start, started me step-wise in understanding their very user friendly interface. Our calls were professional and efficient, but always maintained an unmistakable humanity to them. Huge shout out to \[sensitive content hidden\] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to \[sensitive content hidden\] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to \[painfully\] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process. I see i'm supposed to mention bugs and issues above. So far? Smooth sailing with no perceivable snags. Cons Surprisingly, the only thing that was somewhat needlessly psychedelic was some of the onboarding where if you couldn't meet at a very early hour, you'd have to cater what Pabau's main conference calls at 1 AM due to the vast differences in time zones. Review Source BB Birju B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM system for any aesthetics clinic" May 27, 2026 5.0 Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. Cons Some initial input required which can take time but is required at the start of the journey and a necessity. Review Source AG Agnes G. Founder and Adult Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful System with a Learning Curve" July 4, 2025 5.0 What I value most is how medical-focused the system is. Everything from injectable treatment templates, to photo tracking, before/after galleries, and customisable forms is built specifically for clinical and aesthetic use. It saves me hours each week and ensures I stay compliant with GDPR and medical record keeping standards. The client journey automation is also a huge bonus my patients receive reminders, forms, aftercare, and even newsletters without me having to manually send anything. It’s professional and keeps my patients engaged. Pros Since integrating Pabau into my aesthetic and wellness clinic, the transformation in how we manage our day-to-day operations has been incredible. As a nurse-led business, patient safety, organisation, and documentation are at the heart of everything I do. Pabau has helped streamline all aspects of my practice from online bookings and consent forms, to treatment notes, photos, and marketing follow-up. Cons While Pabau is a powerful and comprehensive system, the initial setup and learning curve can be quite steep especially for smaller teams or solo practitioners. Because the platform offers so many features, it takes time to understand how everything connects and to customise it for your clinic’s specific workflow. Additionally, certain parts of the interface could be more intuitive or visually modern. Also, some features like SMS credits or add-ons Marketing are not free; extra charges applies. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) I switched to Pabau because I needed a comprehensive, medical-grade software that could handle all aspects of my clinic in one place from patient records, online bookings, consent forms, before/after photos, to marketing and compliance. Other systems I used before were either too basic or required multiple platforms to achieve the same results. Pabau stood out because it was designed specifically for aesthetic and medical clinics, and offered the kind of automation, professionalism, and clinical documentation I needed to grow confidently and stay compliant. Review Source AM Amelia M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive Solution " June 3, 2025 5.0 My experience with Pabau 2 has been overwhelmingly positive. From the initial setup to daily operations, the platform delivers outstanding support and functionality. The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my clinic. The support team is consistently responsive, knowledgeable, and genuinely invested in helping my business succeed. While the investment is significant, the comprehensive features and peace of mind it provides make it well worth it. Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin. Pros The setup process is fully supported and carried out efficiently, with excellent communication and clarity at every stage. The support team is highly responsive, offering clear guidance and straightforward instructions. Pabau 2 is exceptionally user-friendly and offers a comprehensive range of features designed to optimise client record-keeping and communications. Cons Pabau is certainly an investment, and I was initially tempted to rate it 4 out of 5 stars for this reason. However, it remains the best solution I’ve found for my clinic. Having used Pabau 1 from 2021 to 2023, I switched to a more budget-friendly alternative during my maternity leave. While the less expensive software options were adequate, Pabau 2 truly streamlines and simplifies the day-to-day running of my business. It offers nearly every feature I require, with the exception of being able to customise the lead capture form. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau Better suited to medispa business needs overall. Review Source RJ Rena J. Aesthetic therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Would recommend Pabau to any clinic looking. " March 19, 2026 4.0 I have used Pabau for about 8 years now. It is easy to work your way around the system once you because used to using it. Even through changing from Pabau to Pabau 2. Pros I enjoy following the client journey. Keeps me in check so I don’t forget to complete the photos or any forms that should be completed. Cons At times certain functions can glich or not allow you to save new information. Pabau can usually sort these problems out fairly quickly. Switched from [ClinicOffice](https://www.capterra.com/p/87674/ClinicOffice/) To accommodate client photo upload and forms. Review Source Iulia H. Aesthetic practitioner Medical Practice Used the software for: 1-2 years ### "Professional and reliable clinic management platform" May 6, 2026 5.0 Overall, a positive experience. Pabau helps keep clinic operations organised and professional, and the platform has many valuable tools once everything is set up properly. Pros Easy to manage bookings, patient records, forms, and communication in one place. Helpful support team and many useful features for aesthetic and medical clinics. Cons Some integrations and setup steps can be time-consuming at first and may require support assistance. Review Source VC Viorica C. Aesthetic Practitioner Medical Practice Used the software for: Less than 6 months ### "Comfortable and very good support." October 13, 2025 5.0 Excellent and very knowledgeable meeting I had with \[sensitive content hidden\], he explained everything clearly. I really appreciated the professional approach and the attention to detail. Highly recommend! Pros Friendly and well-organised. It makes managing appointments, client records, and communication so much easier. Everything is in one place, which saves a lot of time. Cons Overall works very well, but it can feel a bit overwhelming at first because there are so many features. Once you get used to it, though, it becomes much easier to navigate. Review Source GG Glaysa G. Foundation Pharmacists Pharmaceuticals Used the software for: Less than 6 months ### "Great for keeping clinic operations organised and running smoothly" May 13, 2026 5.0 Overall, my experience has been very positive. It has made day-to-day operations much smoother and more predictable. There’s less confusion between team members, and everything feels more coordinated, especially during busy periods. Pros What I find most useful is how it helps coordinate everything happening in the clinic at the same time. You can clearly see who is booked where, what treatments are happening, and how the day is structured, which makes managing the overall flow much easier. Cons Because it offers so many operational tools, it takes a bit of time to understand how to optimise workflows fully. However, once you’ve adjusted it to your clinic, it actually becomes very efficient and saves a lot of time. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed something that could handle more complex day-to-day operations. Cliniko was simple, but it didn’t give us the same level of visibility and coordination across the clinic. Review Source KB Karlyne B. OWNER Medical Practice Used the software for: Less than 6 months ### "AMAZING!! Great EMR system for Medical Spa" April 24, 2026 5.0 My overall experience with Pabau has been very positive. It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. There is a bit of a learning curve in the beginning, especially when customizing forms and workflows, but the flexibility is worth it. I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience. Pros What I liked most about Pabau is how all-in-one the system is. It streamlines scheduling, charting, client communication, and payments into one platform, which makes daily workflow much more efficient. I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice. The client experience feels elevated as well—with online booking, automated reminders, and easy intake forms. Overall, it helps keep everything organized and reduces the need for multiple systems. Cons One of the main downsides of Pabau is the initial setup and learning curve. Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started. There are also occasional limitations with customization and integrations, depending on what you’re trying to do, and certain updates or changes can take time to fully implement. Overall, it’s a strong platform, but it does require patience upfront to get everything running smoothly. Review Source ER Elsa R. Owner Cosmetics Used the software for: 1-2 years ### "Amazing user friendly software " October 13, 2025 5.0 10/10 Pabau is a user-friendly and efficient software that makes managing the clinic so much easier. It offers a wide range of great features for scheduling, patient management, and marketing—all in one place. It’s also reasonably priced compared to other systems, making it a great value for what it provides. Pros Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place. It’s intuitive, efficient, and a true game-changer for any aesthetic or medical practice. Cons The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Pabau The interface what’s very user friendly. The price was great! It has everything I need it Review Source AS Angelina S. Pharmacy Technician Apprentice Pharmaceuticals Used the software for: Less than 6 months ### "Great system for patient communication and retention" May 5, 2026 5.0 Overall, it’s been a really positive experience. It’s made patient communication much more consistent and professional. It also helps ensure patients don’t get forgotten after their initial visit, which improves retention and overall satisfaction. Pros What stands out most for me is how strong the communication and marketing side is. Being able to send targeted messages, reminders, and follow-ups makes a big difference in keeping patients engaged. It helps build better relationships rather than just one-off visits Cons There are quite a few options when it comes to campaigns and messaging, so it takes a bit of time to understand what works best. However, once you get used to it, it actually gives you a lot of flexibility in how you communicate with patients. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we wanted better tools for staying in touch with patients. Cliniko was fine for bookings, but it didn’t offer the same level of communication and follow-up features that Pabau provides. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.