# Page 20 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 20 - Reviews of Pabau

## Showing most helpful reviews

Showing 476-500 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Katerina P.  
Doctor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excellent software for my clinic"

October 23, 2021

5.0

I have only been using Pabau for a short while, but i am already seeing the potential it has in making my business even more streamlined

Pros

I particularly like Pabau because it is ease to use, intuitive, and multi-purpose. It is the best fit for a busy medical and aesthetic medicine practice such as ours.

Cons

The interface looks a bit dated, but I have been reliably informed that Pabau is actively working on a new, fresher interface.

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing Pabau

Pabau is better suited for my medical practice

Review Source

Response from Pabau

October 28, 2021

Thank you so much Katerina ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RA

Rosie A.  
Front of House Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software "

September 16, 2021

5.0

Pros

Easy to use , and make adjustments with financials

Cons

The new diary, isnt as clear, and worn allow to overlap tx

Review Source

Response from Pabau

September 29, 2021

Thank you so much Rosiel! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on the new calendar so you can get the best out of it!

FB

Florina B.  
Clinical Director  
Cosmetics  
Used the software for: 2+ years

### "Very good services "

December 15, 2020

5.0

Very good

Pros

Patient journey, reports, marketing & training support

Cons

Some of the features can be done only manual.

Reason for choosing Pabau

More complex and very supportive team

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

JC

Jill C.  
Business Manager/PA  
Medical Practice  
Used the software for: I used a free trial

### "Great customisable software"

January 18, 2021

5.0

It is taking a little while to set up, like other CRM's i have worked on, but i am really impressed with both the product and the service.

Pros

It has many features that can be customised to suit how you run your practise. The help in setting the software up has been amazing. There are many help articles and videos to watch, but perhaps the most surprising are free one to one sessions where someone who really knows how the software works takes you through it on a one to one basis, answering your questions as you go. There is also a live chat where someone answers questions or helps you figure something out as you go, so that is really helpful. Excellent service.

Cons

The app does not run on android but i believe there is a new app coming which has lots of extra features, but overall i am struggling to find something that i don't like.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

kS

katie S.  
clinical nurse advisor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "pabau review"

October 23, 2021

5.0

good service but some slots need to be extended.

Pros

different colours and clea when making appoinemtns

Cons

sometimes dont get alot of time to do tasks , ie with paper work tends to take more than 15 minutes depending if patient arrive on time. their should be a cap on how late they should be as slows u up if someone late for the rest of the day.

Review Source

Response from Pabau

October 28, 2021

Thank you so much Katie ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We also offer free webinar on multiple topics for the system, find these in Setup-Training and register to see how you can extend slots or reach out to us at support@pabau.com

ZJ

Zoe J.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Very happy with Pabau - efficient and patient "

August 9, 2017

4.0

Helped to organise and increase business

Pros

Online booking increases our sales - also it's great to be able to access schedule on phone, also all staff can update from anywhere

Cons

Find adding courses difficult and sometimes it can be a little slow - also it always asks for password when logging in on phone - not sure how to resolve

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved courses in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

HC

Hayley C.  
GP  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great training"

April 26, 2022

5.0

Pros

Great training, very clever software that does all we need and much more

Cons

It is quite time consuming to set up but the support to do so has been excellent

Review Source

Response from Pabau

July 29, 2024

Hi Hayley, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

TK

Tash K.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Really useful tool for my medical practice. "

July 14, 2020

5.0

Happy with it.

Pros

Consent forms have been really user friendly both for me and my patients. Annotating treatment on actual images enables accurate record keeping. Appointment booking has been really easy to perform Ipad integration is a great feature.

Cons

Inability to integrate with point of sale devices.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

NO

Necca O.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good Software can be better"

February 5, 2021

4.0

Pros

Post care emails for individualized treatment options

Cons

Synchronization of data among users Treatment Package use not applicable System is usually very slow

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable,faster and powerful! Do feel free to give any idea you have on how to improve packages or Synchronization of data at out community page. https://community.pabau.com/

sY

serda Y.  
director  
Cosmetics  
Used the software for: 6-12 months

### "clinic"

September 16, 2021

5.0

no more paper work

Pros

booking appointments and finances , easy acces to clients notes and pictures ,

Cons

old system was better and faster , i beleive you guys improving your service and uodating daily basis , looks lik pabau growing fast ,need bit more cathc up

Reason for choosing Pabau

recommended from a friend

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

aC

ann-marie C.  
Secretary  
Mental Health Care  
Used the software for: 6-12 months

### "Easy to use"

October 21, 2021

4.0

Pros

I only use it to search for patients and upload documents.

Cons

I have not found anything I dislike. I hardly use other functions.

Review Source

Response from Pabau

October 28, 2021

Thank you ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We also offer free webinar on multiple topics for the system, find these in Setup-Training and register to get the most out of the system!

HS

Harry S.  
Dentist  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent"

August 20, 2021

5.0

excellent

Pros

A software that is easy to use and does exactly what we want it to do.

Cons

There is nothing we would change. All team members love it.

Switched from

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

better user interface

Review Source

Response from Pabau

September 1, 2021

Thank you so much Harry! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SH

Stephen H.  
Doctor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It sounds great but the result is poor "

April 10, 2024

1.0

Very poor. We are looking at switching to another software company.

Pros

It sounds great and excellent functionality and would generate efficiencies

Cons

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Review Source

AS

Aimee S.  
Administration Manager  
Medical Devices  
Used the software for: Less than 6 months

### "Easy to navigate"

August 9, 2022

4.0

Pros

Easy to use and caters for all needs. Lots of good features

Cons

ability to double book and add additional columns without a separate login

Review Source

Response from Pabau

July 26, 2024

Hi Aimee, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (also around double booking and separate columns) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

FA

Fatima A.  
Consultant dermatologist  
Cosmetics  
Used the software for: Less than 6 months

### "Great software"

June 20, 2022

5.0

Great , useful and very practical

Pros

I do have very good experience with Pabau , it is Very practical

Cons

I don’t have anything I don’t like about the system

Review Source

Response from Pabau

July 29, 2024

Hi Fatima, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

DB

Diana B.  
Dentist  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use "

October 2, 2022

4.0

Very prompt helpful responses when I have emailed a query!

Pros

Coming from a background of using a well known dental software for many years, I was sceptical about how I would be able to convert to a new software. So far it has been fairly easy to pick up. I’m still new, and finding the webinars very helpful

Cons

I love the webinars but I would like to be able to pause and fast forward/ rewind the videos!

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. If you get your other colleagues to leave a review and send a screenshot to customercare@pabau.com we will credit you 1000 SMS per review! Please remember, you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We have also just added a lot of new content to our academy via https://academy.pabau.com

JH

Jenni H.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software "

August 14, 2020

4.0

Great customer service and prompt support

Pros

So much functionality, great support, paperless system

Cons

Some important features are missing which are present on lesser systems - which would make the whole booking experience so much smoother

Alternatives considered

[Ovatu](https://www.capterra.com/p/132529/Ovatu-Manager/)

Reason for choosing Pabau

Fast customer service response - it’s all about customer experience!!!

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

CG

Cassidy G.  
Front Desk Receptionist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Cassidy Gilbert"

October 13, 2021

4.0

Promising

Pros

Client Card is really helpful. Very organized care.

Cons

Payment Area is difficult. But we haven’t fully switched to it yet.

Review Source

Response from Pabau

October 21, 2021

Thank you so much Cassidy ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SH

Sarah H.  
Clinic owner  
Medical Practice  
Used the software for: Less than 6 months

### "New to software "

January 27, 2022

5.0

Pros

Really new to the software but Customer support is fab, and I’m really exited about having one platform for booking, deposits , notes and forms. There seems to be always someone to answer your questions , which is lucky as I’m not great with tech! Support is great x

Cons

It’s a lot to get used to and more expansive than other systems but I think it’s going to be well worth it !

Review Source

Response from Pabau

April 13, 2022

Thank you so much Sarah! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

LH

Lili H.  
Clinic Manager  
Medical Practice  
Used the software for: 6-12 months

### "Azthetics Pabau"

September 7, 2021

5.0

Pros

Easy to use meaning it does not take long to train new staff

Cons

The new update causes some issues for us - appointments do not show/overlap

Review Source

Response from Pabau

September 15, 2021

Thank you so much Lili! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help show you how to get the overlapping appointments feature activated!

jO

juliet O.  
doctor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great clinic software"

September 18, 2021

5.0

Pros

Ease of use. Encrypted messaging option. Having electronic forms. It really reduces time filing. Pabau is great for small to big companies

Cons

Not being able to book packages via the website booking form.

Review Source

Response from Pabau

September 29, 2021

Thank you so much Juliet! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We can show you how clients can book packages form the Online booking as well, feel free to contact us at support@pabau.com

SA

Shoaib A.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great product"

September 20, 2021

5.0

Excellent for our business

Pros

Great functionality and ease of use. Very good marketing features

Cons

The graphics could be better and more modern

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! The New Calendar is part of Pabau 2 a new and updated version we are working on at the moment which will greatly improve speed and many other aspects such as a modern design!

SS

Stephen S.  
GP  
Medical Practice  
Used the software for: Less than 6 months

### "Getting to grips with Pabau"

September 5, 2021

5.0

I know that it has everything that I need, and I know that as I use it more (only 8hrs so far) it will get a lot easier.

Pros

The support and advice has been brilliant. It was easy to get started and slowly work up to using it better. I definitely couldn't have got started without he support package and webinars.

Cons

As I do not use any Apple software for my other IT platforms transitioning takes energy and thinking each time. Having Pabau that operates with Android or Windows would be really helpful for me (and others?)

Reason for choosing Pabau

I was recommended by a friend and had no experience of other products. It seemed the most cost effective for a small start up company like mine.

Review Source

Response from Pabau

September 15, 2021

Thank you so much Stephen! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

MB

Mel B.  
Independent Nurse Prescriber  
Alternative Medicine  
Used the software for: Less than 6 months

### "Perfect for aesthetic clinics "

March 18, 2024

5.0

Really helpful staff, very responsive to emails and sorted any issues out promptly. Lots of helpful how to guides.

Pros

Everything in one place - booking, patients, consultations, photography, images, services, pricing etc

Cons

Took longer to set up than I thought as multiple meetings/set up spaced out

Review Source

Response from Pabau

April 8, 2024

Thanks for the review Mel I'd advise hat to further get more out of the system make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

WB

William B.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good medical software"

July 9, 2020

4.0

The team are good when you can get hold of them. There should be a number to call to get instant help.

Pros

This software is good but could do with updating. It fulfils a need. I would advise a full system update.

Cons

Ability to input bespoke images/ graphics to send clients is non existent. The software is also clunky.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com

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