# Page 21 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 21 - Reviews of Pabau

## Showing most helpful reviews

Showing 501-525 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Richard B.  
Director  
Medical Practice  
Used the software for: Less than 6 months

### "Rejuvenating Solutions Ltd"

August 11, 2020

4.0

Just really got going with Pabau but really like it. I just need to extract data from the system to meet our accountants requirements so hoping to code items of expenditure and sales so they can pick this information up (from 'reports') and transfer into the year end accounts.

Pros

Relatively easy to understand and use. Tailored for Medical Aesthetic clinics.

Cons

Initially looks quite 'busy' but after the introductory webinar it all made sense so really nothing I don't like about it.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Highly recommended. Also paperless system so an advantage with current (cover-19) situation.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DT

Diana T.  
Clinic Manager  
Cosmetics  
Used the software for: Less than 6 months

### "A Great Piece of Software"

November 9, 2020

4.0

My overall experience has been a very good one with this software, mainly because they have excellent customer service and the fact that it is very user friendly. I cant recommend this piece of software enough.

Pros

Although this software does have a few bugs in general its a very easy system to navagate. I have only been using it for a couple of months without very much training on it. I have found it quite easy to learn. Not only does it have a great user guide and webinars to teach you, their support, when something goes wrong is second to none.

Cons

The software is often quite slow, which can be extremely annoying when you have customers standing in front of you waiting to pay.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable,faster and powerful! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JL

Joanne L.  
UK Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Joanne Lomas-Braithwaite "

February 12, 2021

4.0

Pros

Easy to use and navigate , really like the webinar they were really useful

Cons

The amount of times Pabau is down and the wait to recieve data

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable and powerful! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

ZS

Zoe S.  
Personal Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Amazing upgrade from our last software "

August 9, 2017

5.0

Automation and increased efficiency

Pros

The guys at Pabau are constantly updating the software and adding in features that they know their clients will love. This helps us deliver better customer service and streamline tasks that were previously taking us hours every single week. The fact that the automation also reduces errors is a god-send.

Cons

There are a few bugs with the app that has prevented us from being able to use it as much as we would like in clinic but support are looking into this and are quick to respond to other glitches that crop up along the way.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SC

Simon C.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user"

August 19, 2021

5.0

Delighted

Pros

I use Vision and am totally paperless in my GP Practice. Pabau allows anywhere booking and organising and comprehensive notes and record keeping accessible from anywhere. Perfect for any size of operation.

Cons

Calendar not so good for booking on tablet.

Reason for choosing Pabau

Recommendation and have seen it in action

Review Source

Response from Pabau

October 22, 2021

Hi Simon Thanks for taking the time to review Pabau. We appreciate your kind words. Kane

TH

Tara H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great piece of software for any size business"

September 15, 2022

5.0

I'm hoping to improve customer retention and involvement

Pros

Great customer service and training, very intuitive and easy to use.

Cons

As someone who hates apple it would be helpful to have an android app

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

BD

Benji D.  
Director  
Medical Practice  
Used the software for: Less than 6 months

### "Onboarding a new system"

June 23, 2021

5.0

Excellent customer support particularly from \[SENSITIVE CONTENT\].

Pros

The ease of use and navigation as well it being specific to aesthetic treatments

Cons

Nothing so far. The on boarding has been fantastic at explaining all I need to know

Reason for choosing Pabau

Ease of use

Switched from

[Dentally](https://www.capterra.com/p/153816/Dentally/)

Needed something specific for aesthetics

Review Source

Response from Pabau

September 1, 2021

Thank you so much Benji! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JW

Jack W.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Pabau Software"

January 11, 2022

4.0

Pros

The software has proven to be very beneficial in running all aspects of our medi spa. The more I learn the more that I like and appreciate about its capabilities. Customer support has been very responsive in answering our questions and responding to our needs.

Cons

As with all platforms, there are bugs that are being worked on by their developers

Review Source

Response from Pabau

April 13, 2022

Thank you so much Jack! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

LB

Lara B.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "Great software "

September 17, 2021

5.0

Great experience, easy to use, and staff are helpful with training.

Pros

Easy to use, and navigate. Their update is much more appealing than the older version.

Cons

Finding slight complication with consent forms but once I ask the team they help promptly

Review Source

Response from Pabau

September 29, 2021

Thank you so much Lara! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DCD

Dr Carla D.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Dr Carla Devlin"

July 12, 2021

5.0

Pros

It is easy to use and allows me to make effective use of my time.

Cons

The ability to create bespoke appointments that patients can book eg having certain treatments only being performed on certain days or time slots This would be important

Review Source

Response from Pabau

September 1, 2021

Thank you so much Dr Carla! The requested change for create bespoke appointments that you and many other clinics asked for is now Live and easily set up! Just select needed services when creating the shift! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RN

Rebecca N.  
Aesthetics nurse  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Just what I needed! "

August 28, 2020

5.0

Pros

I use this software daily, and getting set up took me some time to figure out but with the help of the webinars I could watch them over again. Plus the Pabau team have been so helpful via the online chat, for every question no matter how big or small the problem was always resolved with ease. The software itself has everything I need and want for my clinic and for my clients and I’m very glad I went ahead with it.

Cons

A handful of times I have been unable to book appointments on my app but the next day it has gone back to working just fine.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! we have been developing a new market leading app for over 1.5 years, here is a link to the live Demo so you can try iy out. https://marvelapp.com/prototype/d6aih0h/screen/63899119

SH

Stephanie H.  
Clinic Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Moving clinic software systems was easier than I had thought."

March 9, 2021

5.0

Pros

Integration into my business has been managed really well and I've received a lot of support from Pabau. Any questions I have asked have been answered quickly and efficiently and within a week we're up and running with the new system.

Cons

Its early days for us as we are still very knew to Pabau. However, I think the only negative I could mention is that it always takes time to learn a new system! Regardless of the provider this would always be the same so its not a negative directed at Pabau.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

NN

Nora N.  
Plastic Surgeon  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Changing over to Pabau"

August 14, 2020

4.0

Very happy to be able to use the features that were available and better than my previous system. It has allowed me to go paperless Very good support from \[SENSITIVE CONTENT HIDDEN\]

Pros

Ability to use e-forms Ability to set up e-templates Ability to capture leads

Cons

Some of the templates were a little difficult to set up. Letter templates seem to only allow one area to be edited and a bit tricky to get a nice layout.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

KT

Keith T.  
Business consultant  
Medical Practice  
Used the software for: 2+ years

### "Leads management"

August 11, 2021

5.0

Pros

Easy to use and automate reports. Files can drop into excel etc for easy access.

Cons

A bit clunky working with other systems, like most systems they focus on some elements but not all

Review Source

Response from Pabau

September 1, 2021

Thank you so much Keith! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

HA

Hasaneen A.  
Doctor  
Cosmetics  
Used the software for: Less than 6 months

### "Excellent experience with pabau so far"

August 24, 2022

5.0

Pros

Very customizable - a lot of options to change design etc

Cons

User interface not very user friendly. Could be better

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

cK

carly K.  
Skin esthetician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great service and customer support"

August 6, 2021

5.0

Excellent!!

Pros

Excellent service and customer support, makes working life much more efficient.

Cons

Colours choices on the email, or where the logo appears

Review Source

Response from Pabau

September 1, 2021

Thank you so much Carly! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! The email template and colors can be amended in any way you need it to as witnessed by the great designs of many of our clinics, do reach out to us and we will show you how!

MH

Martina H.  
Director  
Cosmetics  
Used the software for: Less than 6 months

### "Pabau is a great software "

September 30, 2021

5.0

Good

Pros

The paperless consultation forms is so handy to us as it makes the filing system easier and safer

Cons

very technical to get used to but can change so many things which is very good

Reason for choosing Pabau

The way you charge monthly

Review Source

Response from Pabau

October 8, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

KO

Katherine O.  
Doctor  
Cosmetics  
Used the software for: Less than 6 months

### "New client"

March 12, 2024

5.0

Pros

Good onboarding and customer follow up. Responsive to queries and requests

Cons

Some of it doesn't seem to be that user friendly or intuitive. Have had to contact a few times to make straight forward changes that I would have thought would already be sorted.

Review Source

Response from Pabau

April 8, 2024

Thanks for the review Katherine Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

EB

Elizabeth B.  
Clinic Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The Everything platform"

February 15, 2021

5.0

Pros

Covers all the bases we need in our busy aesthetics clinic which very few of the competitors did. Additional features are really useful too and ensure smooth running

Cons

Sadly doesn't integrate fully with Quickbooks (but its coming!) and also vouchers are somewhat basic but these are seriously minor issues which don't detract from the overall working of the platform

Alternatives considered

[Timely](https://www.capterra.com/p/142756/Timely/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Ovatu](https://www.capterra.com/p/132529/Ovatu-Manager/)

Reason for choosing Pabau

It just does everything

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We are planning to have new and improved vouchers in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

IG

India G.  
Aesthetic Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "Highly Recommend"

September 16, 2021

5.0

Excellent, good customer service

Pros

\- automation of confirmation, reminders, pre-care, aftercare, feedback etc - recall feature - reports

Cons

\- rescheduling patients - a customer service contact number is not provided - good service still

Review Source

Response from Pabau

September 29, 2021

Thank you so much India! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

GB

Gabriella B.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software "

December 6, 2021

5.0

Pros

So easy to use and comprehensive no need for files

Cons

Some aspects quite complicated and could be simplified

Review Source

Response from Pabau

April 13, 2022

Thank you so much Gabriella! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

MA

Mostafa A.  
Dr  
Cosmetics  
Used the software for: Less than 6 months

### "Feedback "

October 6, 2021

5.0

Pros

Excellent platform, very thorough yet simple. The training by Iva was fantastic and I feel very well equipped and trained to maintain a secure online booking system.

Cons

Limited use for android - difficult to access calendar.

Review Source

Response from Pabau

October 8, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SS

Sham S.  
Personal Assistant  
Cosmetics  
Used the software for: Less than 6 months

### "Pabau Review "

July 27, 2021

4.0

It has been a good experience. Although the uploading of our documents has taken much longer than we expected and we were given mis-information about the uploading of our documents, as thought they were going to be uploaded over two weeks ago but when we started to use the platform we discovered that they weren't.

Pros

There are a lot of helpful features.

Cons

The old interface and complicated tabs.

Review Source

Response from Pabau

September 1, 2021

Thank you so much! We are in the process of building Pabau 2 which will be much more stable, faster and powerful! It will also have an improved reporting function! Do feel free to give any idea you have on how to improve at out community page. https://community.pabau.com/ We are also happy to announce that we have just launched the Calendar 2 with new and improved functions with shifts and bookings.

SC

Suhail C.  
Director  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Pabau for Medical Practice Management"

July 22, 2021

4.0

Reasonable and pleasant

Pros

Appointment scheduling and reminders pretty good.

Cons

File uploading and storage, not intuitive and need to be easier.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Suhail! We are working on improving the File and Storage features in Pabau 2! In the meantime do reach out to us for free training so you can use the features we do have to the full potential! Feel free to email alex@pabau.com to get free training on any areas of interest to you!

BR

Bernardo R.  
Managing Director  
Medical Practice  
Used the software for: Less than 6 months

### "Very comprehensive software and impressive customer service!"

December 11, 2020

5.0

I am very satisfied, both by the software and how it is covering our requirements, as well as in terms of the level of support which is exceptional. In particular, \[SENSITIVE CONTENT HIDDEN\] is a very dedicated professional.

Pros

The software is very self explanatory, even though the possibilities are endless. Every component of your business is covered by Pabau.

Cons

To be honest, so far there is nothing I do not like...

Reason for choosing Pabau

N/A

Switched from

[Odoo](https://www.capterra.com/p/135618/Odoo/)

Pabau is much more comprehensive and is specialised in the sector

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

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