# Page 22 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

---

Pabau

4.7 (612)

[View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 9th, 2026

# Page 22 - Reviews of Pabau

## Showing most helpful reviews

Showing 526-550 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Ruth H.  
Nurse - manager  
Alternative Medicine  
Used the software for: Less than 6 months

### "Reduced admin"

April 1, 2022

5.0

At present I have only been using it for 2 weeks and I'm loving it and how much easier its making my life

Pros

how everything for the practitioner is all under one software. It has reduced our admin time considerably

Cons

takes a little time to get used to and i not fully up to speck with all the functions. But I look forward to fully utilising all it has to offer

Review Source

Response from Pabau

April 15, 2022

Thank you so much Ruth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you!

JS

Joel S.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Great but has some functional gaps for our business "

December 10, 2021

4.0

Very good but can be better with new functionality that aligns with our business model

Pros

Lots of functionality. Support team are WOW

Cons

There are some limitations to simple use cases in Physiotherapy that need addressing like for a domiciliary model and if you just want part of the client portal but not other bits.

Reason for choosing Pabau

Features and nice sales people!

Review Source

Response from Pabau

April 13, 2022

Thank you so much Joel! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

MR

Melissa R.  
Aesthetician  
Cosmetics  
Used the software for: 1-2 years

### "Fantastic software "

May 5, 2021

5.0

Pros

The colourful booking system, easy to use

Cons

report system, new services has been added when we didnt make any changes

Review Source

Response from Pabau

May 14, 2021

Thank you so much Melissa! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CE

Carlos E.  
Doctor  
Medical Practice  
Used the software for: I used a free trial

### "Excellent software "

October 18, 2021

5.0

Pros

The software helps us so much time in terms of keeping all of our documentation in order, all our client photos can be stored securely and follow-ups have become so much easier. The database of consent forms was especially useful and helped us get started really quickly.

Cons

I couldn't integrate pabau into our existing website hosted by Wix.

Review Source

Response from Pabau

October 21, 2021

Thank you so much Carlos ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We do have the capability or integrating Online Booking and Lead forms in websites but do reach out about your specific needs and we will look into it!

EP

Emma P.  
Paramedic Aesthetics Practitioner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very supportive "

July 28, 2021

5.0

Very good

Pros

The help offered for free upon start up and the widgets available were worth so much

Cons

Haven’t found a any cons yet as I am a new user

Reason for choosing Pabau

Was the best for money and had three months free voucher

Review Source

Response from Pabau

September 1, 2021

Thank you so much Emma! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JO

Josh O.  
Doctor  
Medical Practice  
Used the software for: I used a free trial

### "Love this software "

April 11, 2022

5.0

Pros

East integration with running an aesthetics company, great client profiles and templates

Cons

Feels a little dated at the home page and integrating forms is complicated

Review Source

Response from Pabau

July 29, 2024

Hi Josh, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Regarding the interface- If you haven't already switched, learn more about Pabau 2 here - https://pabau.com/pabau2/ P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

LE

Laura E.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Experience"

February 22, 2022

5.0

Pros

The ease of use and the fact we can bespoke the software to what we need.

Cons

The software is slow when loading calendar, client cards and point of sale.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Laura! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

BM

Brian M.  
Doctor  
Cosmetics  
Used the software for: Less than 6 months

### "Fantastic service"

November 1, 2021

5.0

Great customer service and excellent service

Pros

Everything is combined in one area and is easily accessible

Cons

There are so many options it can take a while to find them all. But this is also a great service.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Brian! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

NA

Natalia A.  
Aesthetician  
Cosmetics  
Used the software for: 1-2 years

### "Amazing software program "

May 5, 2021

5.0

Pros

It is very quick, easy to use, the best I have ever used

Cons

Sometimes takes time to process and book clients

Review Source

Response from Pabau

May 14, 2021

Thank you so much Natalia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

EF

Emma F.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Useful platform"

May 24, 2023

5.0

Pros

Integration of practice calendar, patient info and prescription

Cons

Can be difficult to navigate at times

Review Source

Response from Pabau

April 9, 2024

Thanks for the review Emma - I know you are a great user of our system and we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

OW

Oksana W.  
Aesthetic  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Perfect"

December 12, 2021

5.0

Love it

Pros

It does everything I want and more. Easy to use

Cons

Nothing it works as I wanted and can grow with my business

Review Source

Response from Pabau

April 13, 2022

Thank you so much Oksana! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AR

Adam R.  
Company Director  
Medical Practice  
Used the software for: Less than 6 months

### "Expensive, but you get what you pay for"

January 27, 2022

5.0

Very positive.

Pros

Pabau does everything that it sets out to do with regards to the documentation and recording of treatments. However, where it excels is with the integrated marketing.

Cons

Difficult to use at first, but has become easier with practice and the customer support, which is fantastic.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Adam! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

KM

Kian M.  
Director  
Cosmetics  
Used the software for: Less than 6 months

### "Wonderful"

January 12, 2022

5.0

Pros

Does everything we need in a simple and user friendly manner

Cons

Can be slow as we are on an UK server but Australian based. They said this would be fixed after our trial though

Review Source

Response from Pabau

April 13, 2022

Thank you so much Kian! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SD

Stuart D.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "DalyMedicalGroup "

August 26, 2021

5.0

Great

Pros

Very helpful and all under one digital roof

Cons

Little tricky to setup. Could be good to have weekly help first few weeks

Alternatives considered

[Semble](https://www.capterra.com/p/181314/Semble/)

Reason for choosing Pabau

More features

Review Source

Response from Pabau

September 1, 2021

Thank you so much Stuart! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

HA

Hasan A.  
Plastic surgeon  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good easy to use software "

October 14, 2021

5.0

Convenient

Pros

This software is easy to use. Comprehensive and updated product

Cons

I think I Need some more training as some modules are bit complex to follow

Review Source

Response from Pabau

October 22, 2021

Hi Hasan Thanks for your review of Pabau. I am glad you are enjoying it. Please reach out to alex@pabau.com, who will arrange 2 hours free 121 training with you to make sure you are up to speed with any of the modules that you have been struggling with. Thanks Kane

RC

Rebecca C.  
Admin Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Great Salon Software"

September 17, 2021

4.0

Customer service is amazing. Always really quick responding.

Pros

Easy to learn and train staff. Very straight forward for booking in appointments.

Cons

There are some reports missing that would benefit us on an accounting and revenue way.

Review Source

Response from Pabau

September 29, 2021

Thank you so much Rebecca We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are in the process of making Pabau 2 which will have a much more comprehensive and powerful reporting feature!

TH

Tanya H.  
Company director  
Cosmetics  
Used the software for: Less than 6 months

### "Easy booking experience for the customer "

September 14, 2021

5.0

It’s made the experience of booking in and storing clients medical forms much easier.

Pros

It’s is easy for customers to use and manage their own apps.

Cons

It’s difficult when I have to open up a new shift on a non working day for the sake of 1 or 2 apps that I am adding in that week that aren’t repeat.

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

SR

Sonia R.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent service"

March 18, 2021

5.0

Excellent. It has all the features that we need to grow our business whilst caring for our clients.

Pros

We are a small business and implementing a new system can be stressful. The Pabau team have been considerate, supportive and immensely helpful.

Cons

It does require time to understand and then use all the features available. Some aspects are not as user friendly.

Review Source

Response from Pabau

March 26, 2021

Thank you so much Sonia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

FM

Fiona M.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Great "

June 29, 2021

5.0

Enlightening

Pros

Easing the problem of patient management

Cons

Tricky getting all set up.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Fiona! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

MB

Manav B.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Excellent"

November 13, 2020

5.0

Pros

Dry good and easy calendar and way to book in patients. The app is great. Best thing is the patient journey.

Cons

Initially there was a lot to take in, but the team spent time going through everything. There are webinars that helped too.

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DAG

Dr Ahmed G.  
Consultant Vascular Surgeon  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best Tech Support"

December 5, 2020

5.0

So far it was fairly good and Now things are getting much better. It is quite a rich tool to use to manage the whole practice

Pros

The amazing team are highly responsive to any queries. The live chat tool has been very helpful in solving many of the issues we faced during initial customization process

Cons

The platform is somewhat not very straightforward initially to get used to but the training webinars help a lot in resolving most of the obstacles

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

AD

Anca D.  
MD  
Medical Practice  
Used the software for: I used a free trial

### "Pabau makes it easy"

October 8, 2021

5.0

Excellent

Pros

How it integrates with other required platforms to run our business

Cons

I don't have enough time using the application to give an objective answer.

Review Source

Response from Pabau

October 13, 2021

Thank you so much Anca! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

IC

Ivan C.  
Aesthetic Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Fabulous software"

February 24, 2022

5.0

Pros

The easiness to use it, the intuitive patient journey feat.

Cons

Sometimes slightly more difficult to find your way around, but never disappoints

Review Source

Response from Pabau

April 13, 2022

Thank you so much Iavn! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

NC

Naomi C.  
RN  
Cosmetics  
Used the software for: Less than 6 months

### "user friendly"

January 12, 2022

5.0

simple to use

Pros

keeping medical notes all in one place

Cons

swap in between users without having to log out and log in

Review Source

Response from Pabau

April 13, 2022

Thank you so much Naomi! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

JT

Jas T.  
Service Administrator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabau suage"

April 4, 2022

5.0

Pros

Easy to use and quick. Can see at a glance the daily appointments

Cons

when using packages and appointments made and if we need to cancel have to go into each appointment separately to cancel. There should be option built in to cancel as one

Review Source

Response from Pabau

April 15, 2022

Thank you so much Jas! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Similar Products

Featured