# Page 23 | Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Pabau the right Medical Practice Management solution for you? Explore 612 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews

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Pabau

4.7 (612)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 23 - Reviews of Pabau

## Showing most helpful reviews

Showing 551-575 of 612 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

pD

pratish D.  
dentist  
Cosmetics  
Used the software for: Less than 6 months

### "medical aesthetics management software"

September 16, 2021

5.0

so far I'm very happy.

Pros

after a steep learning curve getting to know the software and all the features , I'm ready to start trialing it on with patients. The templates are easy to modify to my requirements once i was more familiar with them. The incredibly helpful thing was that the zoom meetings are recorded and accessible later, which meant i could learn the software at my own pace.

Cons

not at the moment but I'm sure once I start trialing it out on patients there will be a few hiccups. luckily I already know from the last couple of months that the pabau support team are on hand to help me

Reason for choosing Pabau

the features available seemed to be far more superior and adaptable to my practice, and enabling me to go paper free is essential for the future

Review Source

Response from Pabau

September 29, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

EB

Elif B.  
Dr  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very good"

September 18, 2021

5.0

Pros

Easy to use, the staff are helpfull. Looks very stylish.

Cons

It is a bit expensive. That's it. .......

Review Source

Response from Pabau

September 29, 2021

Thank you so much Elif! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

HH

Hannah H.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Wish we had done it sooner "

October 18, 2022

5.0

Pros

Records management - photo ordering, and calendar features

Cons

there isn’t a facility to do before and after photos

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. We do, do before and after photos - you can check in with the team and they will show you how to access them! https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering switching from

MA

Maz A.  
Operations Director  
Medical Practice  
Used the software for: I used a free trial

### "Just Started but a lot more can be done"

September 16, 2021

4.0

Pros

Probably it's accuracy in collecting data and cross-talk between different elements.

Cons

The app integration is absolutely low quality compared to the web version, I highly recommend the team to look into its improvement. Also payment integration options should be at least expanded to paypal or paypal related softwares.

Review Source

Response from Pabau

September 29, 2021

Thank you Maz! We have been developing a new marketing leading app for over 1.5 years, here is a link where you can see what it will look like https://marvelapp.com/prototype/d6aih0h/screen/63899119

MP

Mauricio P.  
dr  
Medical Practice  
Used the software for: Less than 6 months

### "Critical for your practice"

September 14, 2021

4.0

Pros

So easy to use and record my patients experience

Cons

You need a manual, videos are too long.

Review Source

Response from Pabau

September 29, 2021

Thank you so much Mauricio! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

CS

Charnjit S.  
G.P  
Cosmetics  
Used the software for: I used a free trial

### "Labour review"

July 22, 2021

5.0

Excellent

Pros

Fully integrated product with excellent support

Cons

No. There are no features i dislike or would want added.

Review Source

Response from Pabau

September 1, 2021

Thank you so much Charnjit! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

CH

Charlotte H.  
Front of House  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent System "

March 16, 2022

5.0

Pros

Very efficient system compared to other similar software

Cons

Takes a couple hours to get used too, once you understand the system its straight forward.

Review Source

Response from Pabau

April 15, 2022

Thank you so much Charlotte! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

skQ

sarah kate Q.  
Medical director  
Medical Practice  
Used the software for: Less than 6 months

### "New user"

March 1, 2022

5.0

Pros

Good training support. Start to end software.

Cons

Very broad system and probably overcomplicated for my needs but will grow with my business.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Sarah Kate! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

CB

Charlotte B.  
Mulberry Macmillan Cancer Information & Support Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Pabou Review"

April 5, 2022

5.0

It is fast and efficient software.

Pros

I like the fact it is user-friendly and that the calendar is can be linked to client's record cards.

Cons

The fact I have to go into Details 2 and manually put in the date of client registration. Remembering to refresh to enact changes.

Review Source

Response from Pabau

April 15, 2022

Thank you so much Charlotte! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

AH

Anna H.  
Founder. Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Transferring from another system"

July 22, 2021

4.0

WE have a database that we are transferring into Pabau and they have worked hard to help configure the data into the patient notes, transfer active schedules and this is still work inprogress at this time.

Pros

We are moving over to Pabau from another CRM as we want better reporting and ability to use our date in a more productive way.

Cons

We are learning how to use it so best ask me this in a few months time

Review Source

Response from Pabau

September 1, 2021

Thank you so much Anna! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

DB

Dariai B.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very easy to use. Great customer service "

January 11, 2021

5.0

Pros

Great quick customer service, very easy to use

Cons

The report could be made a little bit easier and without the package usage

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, do reach out to us on the Live chat so we can help you find the report that works for you!

NS

Nadine S.  
Dentist  
Cosmetics  
Used the software for: I used a free trial

### "Fantastic "

February 24, 2022

5.0

Very positive so far.

Pros

Brilliant ease of use. \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] have really helped my team become confident with using the system.

Cons

Nothing i don't like to be honest. Would recommend

Review Source

Response from Pabau

April 13, 2022

Thank you so much Nadine! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

PK

Penny K.  
Counselling Lead  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New Pabau Recruit"

January 24, 2022

5.0

Pros

I am usually very nervous about using new IT systems but the transition from using my organization's existing client management database system to Pabau has been extremely smooth. Pabau is very intuitive and easy for those new to the system to get to grips with.

Cons

As yet, there is nothing that I am finding particularly irksome about working with Pabau.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Penny! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JM

Jessica M.  
Director  
Cosmetics  
Used the software for: 6-12 months

### "Difficult to use sometimes and cannot get hold of customer service"

November 19, 2020

3.0

Pros

Like the different features

Cons

Difficult to use features sometimes and cannot get hold of any team members to help as phone engaged always.

Review Source

Response from Pabau

May 17, 2021

Thank you so much! Do feel free to request a call at any time you need anything on live chat and we will be happy to help. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us!

ET

Erika T.  
Executive assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great customer service "

February 7, 2022

5.0

Pros

The software is easy to use, the features are great. It's simple to book new clients in and the appointments made through the website comes straight onto the calendar.

Cons

There could be more payment systems integrated with the software.

Review Source

Response from Pabau

April 13, 2022

Thank you so much Erika! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

IF

Isabelle F.  
Nurse manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Essential software for travel clinic management "

November 15, 2021

5.0

Pros

Email and sms features are awesome . Training has been a great help and very well done

Cons

I would like to see a more visual setting for vaccines injection sites

Review Source

Response from Pabau

April 13, 2022

Thank you so much Isabelle! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

aD

abdulkhalik D.  
Doctor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "very good"

March 4, 2022

5.0

very good

Pros

easy to use, good support from customer service.

Cons

initially was difficult to get used to it

Review Source

Response from Pabau

April 13, 2022

Thank you so much Abdulkhalik! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

AS

Alex S.  
Clinical director  
Medical Practice  
Used the software for: Less than 6 months

### "Thank you"

August 29, 2021

5.0

Pros

Easy to use and streamlines my business. Less time spent on admin

Cons

Complicated to set up, requires a lot of time

Review Source

Response from Pabau

September 15, 2021

Thank you so much Alex! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training on any areas of interest to you!

JR

Jaishri R.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Great for booking my patients in"

March 23, 2022

4.0

Great

Pros

It is pretty easy to use. User friendly.

Cons

The payment system is a bit confusing and hard to navigate at times.

Review Source

Response from Pabau

April 15, 2022

Thank you so much Jaishri! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

kG

kathryn G.  
operations manager  
Hospitality  
Used the software for: Less than 6 months

### "Quick and Easy"

July 20, 2021

5.0

From the initial point of setup the team has been very helpful

Pros

It was easy to navigate round whilst uploading data

Cons

number of team members on our current package

Review Source

Response from Pabau

September 1, 2021

Thank you so much Kathryn! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

JB

Jeremy B.  
Clinic Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "An Excellent Product Offered A+Company! "

November 20, 2016

5.0

My experience switching over to Pabau from our old system has been exceptionally smooth and easy! Training was very well conducted, and having an easy-to-understand product makes it even easier to get used to. I am really happy to be using the software and have already seen areas of my business grow! Staff at Pabau are extremely helpful, and were eager to answer my questions about custom-tailoring some modules to our medical clinic's small handful of unique service offerings. HIGHLY RECOMMENDED! We will definitely recommend Pabau to others in the industry! Thank you so much! -Jeremy Bryant Clinic Manager Aesthetica Medical

Pros

Very powerful, feature-loaded, easy to learn and use

Cons

No trial offer

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are now also offering a Demo and Trial period!

NA

Nahdia A.  
Gp  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Excellent product"

October 16, 2021

5.0

Excellent customer service and support

Pros

The best thing about the software is the act that you can use it in your phone/ tablet/ desktop and it can be adapted to your needs

Cons

It would be great to have all features across all platforms

Reason for choosing Pabau

Feedback from colleagues

Review Source

Response from Pabau

October 21, 2021

Thank you so much ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

LH

Lynn H.  
Practice manager  
Medical Practice  
Used the software for: Less than 6 months

### "New User"

July 21, 2020

4.0

Pros

Comprehensive, still getting used to all of the features

Cons

Very dark appointment screen would prefer more clinical colours (white/light blue) current background colours are quite oppressive

Review Source

Response from Pabau

March 26, 2021

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com/

rH

ruth H.  
administration  
Medical Practice  
Used the software for: Less than 6 months

### "New User"

February 22, 2022

5.0

good

Pros

booking system is easy to use and visually effective

Cons

the look of the iPad booking system, looks cheap

Review Source

Response from Pabau

April 13, 2022

Thank you so much Ruth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

SH

Sophie H.  
Doctor  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Dr Sophie Herbert"

September 20, 2022

5.0

very good

Pros

The options and varied services and the incredible online support

Cons

Quite complex but great online support to help.

Reason for choosing Pabau

more options

Review Source

Response from Pabau

April 9, 2024

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering switching from

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