# Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pabau the right Medical Practice Management solution for you? Explore 629 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews --- Pabau 4.7 (629) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews MB Michael B Registered NurseAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I can tailor treatment notes, forms, and workflows to match exactly how our clinic practices, which helps keep our documentation consistent and efficient.“ November 18, 2025 ER Elsa R OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly.“ October 13, 2025 BT Brant T Medical DirectorAlternative Medicine, 2 - 10 employeesUsed the software for: 6-12 months. “The level of customization is outstanding from tailoring forms to adapting workflows, it truly feels like the software adapts to us rather than the other way around.“ November 18, 2025 MO Michael O Cosmetic PhysicianHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc“ May 22, 2024 LS Luisa S Aesthetic Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most about Pabau is how seamlessly it integrates every aspect of my clinic into one system, client records, scheduling, consent forms, marketing, and reporting.“ October 14, 2025 KB Karlyne B OWNERMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started.“ April 24, 2026 MD Monica D NurseMedical Practice, Self-employedUsed the software for: 1-2 years. “They help me utilise all the tools available in Pabau effectively, which has significantly improved my clinic's operations and helped generate more bookings.“ May 22, 2025 karen H Aesthetic NurseMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Setting up forms and services very long winded and complicated at times.“ February 17, 2026 ## Showing most helpful reviews Showing 1-25 of 629 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use karen H. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "Starting out with Pabau" February 17, 2026 4.0 Having changed over from one provider to Pabau there is a lot more to offer in order to make digital records easier to manage, however for a small business with 3 staff it has been time consuming and at times very slow in getting set up. The staff have been very supportive and and the support team have been quick to action any requests and issues we have had. Pros excellent staff support in transferring data from previous provide, lots of training given, academy easy to use, patients finding it easy to book appointments and use portal once registered. Lots of ways of informing patients about treatments and what they entail. Ability to prepopulate forms and use AI and Macros Cons Setting up forms and services very long winded and complicated at times. No direct links to individual treatments. Having to earn or buy SMS credits, as a small business this can become very expensive, would be ideal if whatsapp was integrated into system. Not being able to add an editable table into the treatment notes so that on going treatments such as laser settings can be seen on one page and not across all the treatment notes. Alternatives considered [Collums](https://www.capterra.com/p/246186/Collums/) Reason for choosing Pabau i had heard of it before and was unsure of other products available Review Source RZ Raisa Z. Clinic Manager Consumer Services Used the software for: 2+ years ### "great addition to smoothly running business " February 4, 2026 5.0 easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features Pros Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point. Cons very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau previously used phorest and I find pabau easier Switched from [R4 Enterprise](https://www.capterra.com/p/139588/R4/) it was outdated not really suitable to our business Review Source AR Abhishek R. CTO Medical Practice Used the software for: 2+ years ### "Excellent chat support" March 8, 2026 5.0 Pros Great customer support. I had couple of issues and the Pabau team helped to solve the issue with ease and suggest some alternatives. Cons Performance is slow and sometimes is lagging. The leads section/ reports and few section takes time to load. Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source JA Johanna A. Trichologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very happy!" January 13, 2026 5.0 Overall it is full detailed and abilities to collect my clients information. Customer service has been great as well. Pros How fast and informative to resolve the concern. She was very friendly and explained things to me. It was nice. Cons Not being able to give the option for my client to tip on an invoice. However, thats only because that is what I was use to before. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Pabau I chose Pabau for cost. All in one and the abilities to go as I grow. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I needed a software more on the medical side as I am a Trichologist Review Source VR Verified Reviewer Orthodontic therapist Medical Practice Used the software for: Less than 6 months ### "Best software Iv ever used! " August 12, 2025 5.0 Pabau has been amazing. After using many other softwares for the clinic in the past this has by far been the most user friendly. The staff are also extremely helpful . Thankyou! Pros The customer support is amazing , I think for what they charge, you truly get value for money. I also like that patients can have control of their diarys too. Cons I wouldn’t say this was a big issue at all but maybe having a sector especially for dentistry would be great as it is more aesthetics based. Review Source UAZ Umair Ali Z. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Mind Blowing" April 16, 2026 5.0 They are fantastic team Effort listen our quires and always get back to us with a relevant suggestions Pros They are very friendly,always approachable, very efficient and informative, They understand the situation very well Cons System get slow down in quite few times,it gets frustrated and we loose our time at the bookings to finalise Review Source FK Fazia K. Owner, Clinical Director, RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly intuitive and perfect for start ups and beyond" April 2, 2026 5.0 Starting a new business is overwhelming, but Pabau has taken a huge burden off my shoulders. It is incredibly easy to use, even with the vast amount of features available. Having everything in one spot gives me such a peace of mind and has made me feel significantly less stressed. For a new business, affordability is key, and Pabau delivers great value. What really stands out is the support - the walkthrough has been fantastic, and they truly guide you through everything step by step. I highly recommend it to anyone - starting up or established as I can see myself using this for a long time to come. Pros Ease of use, support, set up, affordability, number of features, the education and resources provided Cons At this time, I have not used it long enough to find the cons just yet. So far the system, resources, support has been great! Review Source RW Rebecca W. Registered Nurse Clinic Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excited to get going with Pabau!" April 10, 2026 5.0 Very good - staff have been friendly and helpful and the support has been clear and efficient. Excited to get going properly with it. Pros The wide range of sophisticated functions that will make working life much quicker, easier and more effective / quality. Cons I am finding it harder than expected to learn the system, but that's a lot to do with my time constraints and limited IT skills! Review Source AM Amelia M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive Solution " June 3, 2025 5.0 My experience with Pabau 2 has been overwhelmingly positive. From the initial setup to daily operations, the platform delivers outstanding support and functionality. The transition from alternative software highlighted just how much more efficient and intuitive Pabau 2 is for managing every aspect of my clinic. The support team is consistently responsive, knowledgeable, and genuinely invested in helping my business succeed. While the investment is significant, the comprehensive features and peace of mind it provides make it well worth it. Pabau 2 has truly elevated the way I run my clinic, allowing me to focus more on my clients and less on admin. Pros The setup process is fully supported and carried out efficiently, with excellent communication and clarity at every stage. The support team is highly responsive, offering clear guidance and straightforward instructions. Pabau 2 is exceptionally user-friendly and offers a comprehensive range of features designed to optimise client record-keeping and communications. Cons Pabau is certainly an investment, and I was initially tempted to rate it 4 out of 5 stars for this reason. However, it remains the best solution I’ve found for my clinic. Having used Pabau 1 from 2021 to 2023, I switched to a more budget-friendly alternative during my maternity leave. While the less expensive software options were adequate, Pabau 2 truly streamlines and simplifies the day-to-day running of my business. It offers nearly every feature I require, with the exception of being able to customise the lead capture form. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau Better suited to medispa business needs overall. Review Source EC Emma C. clinic manager Medical Practice Used the software for: 2+ years ### "Pabau 2 change over" June 25, 2025 5.0 Pros user friendly. Pabau 2 definite improvement on Pabau 1. Lots of new functions for enhanced productivity. Love the membership & package options + the echo AI. Switch over is well supported, would like to specifically mention \[sensitive content hidden\] who has explained things well. Cons Switch to pabau 2 is taking some time to fully navigate. The report name changes are challenging. some aspects are live but not fully functional (online GV purchases cannot be bought for new clients). Some aspects were switched back on like feedback where this was off on version 1. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) felt old platform was dated & no longer met the needs of the business Review Source SM Suchira M. Company Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Pabau Makes Running a Clinic Easier" September 18, 2025 5.0 Pabau has streamlined my practice, saving time on admin while improving patient care. Easy to use, professional, and well supported. Pros It gives me confidence that my practice is compliant and professional, while saving me a huge amount of admin time. My patients find it easy to use, and it allows me to focus more on care rather than paperwork. Cons There’s a bit of a learning curve at the beginning, and some areas could feel more streamlined.” Occasional glitches do happen, but the support team resolves them quickly Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Pabau I opted for Pabau because it’s built specifically for medical and aesthetic clinics, so it combines everything I need – treatment-notes, consent forms, photo tracking, online booking, reminders – in one system. Many alternatives are either too general (just scheduling or salon-based) or require multiple separate tools. With Pabau, I get compliance, automation, and better patient care without stitching together different platforms Review Source Mike R. CEO, CFO Medical Devices Used the software for: Less than 6 months ### "Continually lighting the way for this small but mighty practice" August 3, 2025 5.0 Excellent. Focused (even when I was sleep deprived, finding funding, and trying to conduct the grand symphony of tasks related to opening up a new practice). The best practices shared and the guidance given by Pabau were, and continue to be, a vital source of direction in a completely new territory. Pros Friendly from the start, started me step-wise in understanding their very user friendly interface. Our calls were professional and efficient, but always maintained an unmistakable humanity to them. Huge shout out to \[sensitive content hidden\] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to \[sensitive content hidden\] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to \[painfully\] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process. I see i'm supposed to mention bugs and issues above. So far? Smooth sailing with no perceivable snags. Cons Surprisingly, the only thing that was somewhat needlessly psychedelic was some of the onboarding where if you couldn't meet at a very early hour, you'd have to cater what Pabau's main conference calls at 1 AM due to the vast differences in time zones. Review Source TN TuAnh N. Manager Medical Practice Used the software for: 1-2 years ### "Using Pabau from a Clinic's Perspective" May 17, 2025 5.0 Overall, my experience with Pabau has been positive, though there have been some ups and downs along the way. The system is offers a wide range of features that really help streamline day to day clinic operations. While it can be complex at times and there's definitely a learning curve, the support especially from my account manager \[sensitive content hidden\] has made a big difference. He's been consistently responsive, patient, and proactive in helping us get the most out of the platform. Pros The system is comprehensive and highly customisable, which makes it easy to tailor to the specific needs of our clinic. I especially appreciate the seamless integration between patient records, appointments, and communication tools. The support from our account manager, \[sensitive content hidden\] , has also been outstanding, his guidance has made navigating the platform much smoother. Cons The system can feel a bit overwhelming at first due to the sheer number of features and settings. There’s definitely a learning curve, especially for new users. However, with the right training and support (which \[sensitive content hidden\] has been great with), it becomes much more manageable over time. Review Source VV Valentina V. ANP Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau Has Streamlined My Clinic & Elevated My Patient Journey" July 30, 2025 5.0 Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional. Pros Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed. Cons There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier. Review Source NF Naomi F. Nurse Medical Practice Used the software for: 1-2 years ### "Pabau Experience " November 17, 2025 5.0 Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. Review Source JG Jas G. director Medical Devices Used the software for: 1-2 years ### "Best system " January 13, 2026 5.0 Positive, I feel the customer support is strong. They are very professional and skilled individuals who work swiftly to help with any issue. Pros Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally. Cons the price I think is a lot. The price can be reduced I feel especially for loyal customers. This would be nice. Review Source TB Tricia B. Aesthetic Practitioner Medical Practice Used the software for: 1-2 years ### "Query removing client cancellation option" September 8, 2025 5.0 Quick and efficient. My query was resolved with screen shot to follow on my email. All sorted happy with outcome. Pleasant interaction. Pros Great customer support. Response quick and easy to follow to sort the query out. Easy interface screen shot v helpful. Cons Nothing liked interactive service and ability to detail query so enabled a positive response and ease of access on my outlook account. Review Source AC Amanda C. Reception Medical Practice Used the software for: 2+ years ### "Excellent support " June 4, 2025 5.0 Detailed step by step session with \[sensitive content hidden\] Let us work at our own speed, very knowledgeable, and easy to understand. Pros ⭐️⭐️⭐️⭐️⭐️ Excellent Support from \[sensitive content hidden\] at Pabau \[sensitive content hidden\] was incredibly helpful and knowledgeable. He took the time to thoroughly understand our needs and provided clear, step-by-step guidance that made the whole process smooth and stress-free. His patience and professionalism stood out, and it’s clear he genuinely cares about delivering top-notch service. Thanks again, \[sensitive content hidden\] ! Cons System speed and lag. Poor customer service at the start of Pabau 2. Need some of the good things from Pabau 1 transferring. Review Source EJ Emily J. Aesthetics Cosmetics Used the software for: 1-2 years ### "Excellent!" June 10, 2025 5.0 Wonderful. Very grateful for the Pabau support and how this is reflected with my account. Friendly, personalised. Pros \[sensitive content hidden\] is very knowledgeable and efficient. He knew exactly how to help with my Pabau account and was very friendly. It was so helpful to have had this support, and thrilled with the results. He was able to guide me through the process so well, and inform regarding every section and question I had. I was very encouraged and grateful for his help. Cons No cons with this service. Only positive things to say. Efficient, helpful and kind team members who know how to help. Review Source RA Rahena A. Practitioner Cosmetics Used the software for: 1-2 years ### "Amazing service by \[sensitive content hidden\]" April 11, 2025 5.0 I cannot express enough how grateful I am for \[sensitive content hidden\]'s unwavering support and guidance. From the moment I reached out, she has been incredibly responsive, answering all of my questions with patience and expertise. \[sensitive content hidden\] has a remarkable ability to make complex topics easy to understand, and she takes the time to ensure that I feel confident in working with pabau. Her positive attitude and encouragement have made a significant difference in my experience. I truly appreciate her dedication and support throughout this journey. Thank you, \[sensitive content hidden\], for being such a fantastic resource and ally! Pros Customer serviced by \[sensitive content hidden\] and her dedication Cons Always having issues with the system being down Review Source AF Alexis F. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Efficient system" June 16, 2025 5.0 responsive, good training and friendly team, always there to help and support and there are handy guides online too. Pros Efficient system to work with and sends out handy reminders to clients to prevent them missing appointments. Cons cost Implications are slightly higher than what I was paying before but there are more benefits that outweigh the cons. Switched from [Ovatu](https://www.capterra.com/p/132529/Ovatu-Manager/) client forms were more advanced on pabau. Review Source CT Cassandra T. Nurse Cosmetics Used the software for: 6-12 months ### "Pabau's got your back." September 20, 2025 5.0 It has been very good experience learning this system as it encompasses everything needed to manage a business clients, financials, teams and day to day requirements without using multiple systems. Pros The team has been very supportive and educational, giving me the confidence to use the system as it is very overwhelming. Cons There is a lot to learn about Pabau and there is no chance you can do it alone. You also have to put aside many hours to encompas the whole thing Review Source LA Laila A. Doctor Medical Practice Used the software for: 2+ years ### "Best aesthetic software I had " July 25, 2025 5.0 Pros Its easy, obtains every thing necessary for aesthetic medicine and very helpful staff who is always ready to help Cons It’s missing some languages eg. Czech language although now a staff member \[sensitive content hidden\] is helping a lot to solve this Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.