# Pabau Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pabau Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/140062/Pabau-CRM --- # Pabau Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pabau ## What is Pabau? Take your medical practice and patient management to the next level with Pabau. Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more. See why over 23,000 users trust Pabau. Book your personalized demo today. ## What is Pabau used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 635 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Pros & cons Streamlined and intuitive experience Supportive and responsive staff assistance Frequent technical glitches and instability Unclear and costly pricing structure Starting price $59 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pabau?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pabau.com&name=Pabau) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pabau 4.7 (635) VS. [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (635) Ease Of Use 4.5 (367) Value For Money 4.4 (575) Value For Money 4.3 (257) Customer Service 4.6 (602) Customer Service 4.2 (361) ## Pabau alternatives [3.9 (1,368)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) ## FAQs about Pabau Overview ### What problems does Pabau solve? Pabau solves fragmented clinic operations by combining scheduling, patient records, consent forms, payments, marketing, stock, and reporting in one system. It reduces paper processes, missed appointments, duplicated documentation, and manual follow-ups through automation. Aesthetics clinics, med spas, reception teams, nurses, and practice owners benefit most from the improved organization and time savings. Answer based on 433 reviews Overview ### Which roles and teams benefit most from Pabau? Pabau is most used by clinic owners, directors, and executives, alongside doctors, dentists, nurses, and aesthetic practitioners. Leadership teams rely on it for reporting, operational oversight, and growth planning, while clinical and practice management teams use it to schedule appointments, manage patient records, streamline bookings, and coordinate day-to-day workflows. Answer based on 628 reviews Overview ### What company size and industries is Pabau built for? Pabau is built primarily for small businesses in medical-led practices, with 100% of reviewers from small companies and Medical Practice leading at 36%. It also serves Health, Wellness and Fitness at 35% and Cosmetics at 12%, fitting solo providers through multi-location private healthcare, dermatology, wellness, and aesthetic medicine groups. Answer based on 635 reviews Features and Usability ### What are the key features of Pabau? Pabau includes core practice management features like patient management, appointment scheduling, online booking, EMR notes, and billing and invoicing. Differentiating features include automated email and SMS reminders, customizable forms and consent forms, marketing campaigns and loyalty tools, plus reporting and analytics for clinic operations. Answer based on 301 reviews Pricing ### How much does it cost and what fees or limitations are included? Pabau starts at $59/month for the Startup plan for one user, while Solo pricing is not listed. There’s no free version or free trial mentioned. Reviewers often call it cost-effective for small clinics, but some report extra charges for SMS, marketing add-ons, integrations, and payment processing. Answer based on 70 reviews Integrations ### Which third-party tools and platforms does Pabau integrate with? Pabau integrates with Stripe and Xero most often, with additional connections to GoCardless, Google Calendar, Mailchimp, Zapier, Doctolib, and Google Analytics 360. It connects to 10 third-party tools overall, covering payments, accounting, scheduling, marketing, analytics, and automation for clinic operations. Answer based on 47 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pabau? Pabau offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers describe onboarding as manageable but not quick: front-desk staff and users with CRM or practice software experience often get comfortable faster, while admins, nontechnical users, and teams configuring templates, forms, or workflows usually need more time and guided training. Answer based on 111 reviews Getting Started and Support ### What customer support options does Pabau offer, and how do users rate the experience? Pabau offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and strong during onboarding, setup, and training. Some reviewers note slower replies, difficulty getting urgent issues resolved, and occasional frustration when bugs or updates affect daily operations. Answer based on 301 reviews Security ### How does Pabau handle data security and access control? Pabau uses secure patient record storage, cloud-based access, PIN and password protection, digital consent forms, and staff permissions for viewing data. It also keeps records, photos, and documents secure yet accessible. Some reviewers note login and password changes can be frustrating, and one raised concerns about patients potentially editing medical history on iPad forms. Answer based on 22 reviews ## Who uses Pabau? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 134 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 134 reviews Health & Medical 55% Health & Medical 55% Administrative 16% Entrepreneurs/ Owners 8% Sales & Business Development 1% Others 20% Top industries Based on 134 reviews Medical Practice 41% Health, Wellness and Fitness 33% Cosmetics 12% Pharmaceuticals 9% Other 5% ## Pros and Cons Streamlined and intuitive experience 92% positive reviews out of 59 Most users comment ease of use allows efficient navigation, quick adoption, and simplifies daily management tasks. Frequent technical glitches and instability 68% negative reviews out of 59 Some reviewers find bugs and issues cause disruptions, recurring errors, and unreliable functionality, impacting daily operations. Sadiq Q Practice Owner, 2 - 10 employees. "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public." Supportive and responsive staff assistance 98% positive reviews out of 40 Reviewers feel staff management is enhanced by accessible, knowledgeable support and effective onboarding, simplifying operations. Robert H Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Unclear and costly pricing structure 51% negative reviews out of 47 Some users say pricing involves unexpected fees, expensive add-ons, and confusing payment processes, leading to dissatisfaction. Brett B Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive business growth tools 95% positive reviews out of 38 Most reviewers indicate business growth is supported by integrated marketing, organizational features, and adaptability for expanding needs. Shital P Practice Manager, 51 - 200 employees. "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch" Slow performance and frequent lag 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow loading, system lag, and occasional outages disrupting workflow. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Scheduling 4.6 (205) 67.80% of 205 reviewers that rated this feature as important or highly important Pabau offers a user-friendly way to schedule patients, helping you avoid overlaps, allocate resources, and send automated reminders. Some reviewers find it efficient and easy to use, though a few report occasional glitches and technical issues with online scheduling. Appointment Management 4.7 (204) 75.98% of 204 reviewers that rated this feature as important or highly important This aspect helps you plan, book, and manage appointments efficiently, with clear visibility for the whole team. Reviewers indicate it is simple and flexible, though some mention issues with waiting lists, block times, and occasional setup glitches. Patient Records Management 4.6 (180) 70.00% of 180 reviewers that rated this feature as important or highly important With this capability, you can easily access, update, and organize patient records, including digital forms, documents, and photos. Reviewers appreciate its compliance with healthcare regulations and the ability to customize templates, but some mention document organization could be improved. Calendar Management 4.7 (170) 86.47% of 170 reviewers that rated this feature as important or highly important It gives you a clear and visual overview of appointments, staff, and room schedules, making daily management straightforward. Users think the calendar is easy to use and customize, though some wish for improvements when managing non-clinic-based services. HIPAA Compliant 4.7 (128) 57.03% of 128 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Reminders 4.6 (121) 89.26% of 121 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Pabau 197 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases This aspect helps you plan, book, and manage appointments efficiently, with clear visibility for the whole team. Reviewers indicate it is simple and flexible, though some mention issues with waiting lists, block times, and occasional setup glitches. Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The allocation and provision of beds Before and after photos of procedure(s) Complete outstanding payments Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations It gives you a clear and visual overview of appointments, staff, and room schedules, making daily management straightforward. Users think the calendar is easy to use and customize, though some wish for improvements when managing non-clinic-based services. Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record candidates' information such as role, professional qualifications, experiences, skills or attributes Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Tools to aid in the collection of information to determine a person's problems and symptoms. Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronic patient health records, including records from multiple doctors Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Digitally sign online documents Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan an event's time and location Database of frequently used, popular workout routines Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Public or private sharing of digital files such as documents, audio/video, images, and more Serves chiropractic practices Software specialized for dermatologists Intended for medical use such as diagnosis, treatment, and consultation Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Ensure compliance with the General Data Protection Regulation protocols Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Establish measurable goals and objectives and track their progress over a specific period of time Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids To scribe and interpret the written words received from online or offline inputs Gaining access to confidential health documents and information Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Support for uploading and retaining image files in the cemetery records database Conduct intake assessments to determine patient health status, medical history, conditions, etc. Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Laboratory test results Ability to chat online in real time Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Manage billing and payments for a healthcare provider Records of patients' medical history Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Track and organize on-call shifts Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Create new forms and/or use ready-made online form templates Allows medical providers and/or customers to request previously filled prescriptions online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. With this capability, you can easily access, update, and organize patient records, including digital forms, documents, and photos. Reviewers appreciate its compliance with healthcare regulations and the ability to customize templates, but some mention document organization could be improved. Pabau offers a user-friendly way to schedule patients, helping you avoid overlaps, allocate resources, and send automated reminders. Some reviewers find it efficient and easy to use, though a few report occasional glitches and technical issues with online scheduling. Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track and organize physician schedules and pertinent information Manage physician availability and schedules Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Predict future data based on historical data sets Enables medical providers and/or patients to electronically cancel prescriptions Enables medical providers and/or patients to electronically renew existing prescriptions Real-time pricing data for products, services, etc. Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Design, communicate, and distribute incentives to perform a specific action Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Speaking to a doctor or healthcare professional using online video tools Monitor wait time and abandonment for incoming requests that have not been routed Record, update and manage waiting lists Estimated waiting time in the queue Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (635) 4.6 Based on 635 reviews ## Pricing Value for money 4.4 (575) [View pricing plan details](https://www.capterra.com/p/140062/Pabau-CRM/pricing/) Startup $59.00 Flat Rate,Per Month It includes: - Less than 100 patients - Digital client records - Booking system - Appointment reminders - Before and after photos - POS - Customizable forms and treatment note templates - AI-powered Agents - Built-in marketing features such as gift cards, loyalty program, packages, and memberships - staff management Value for money 4.4 (575) 4.4 Based on 575 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ GoCardless](https://www.capterra.com/p/156081/GoCardless/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (602) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (602) 4.6 Based on 602 reviews ## User reviews Overall rating 4.7 Based on 635 reviews Filter by rating 5(492) 4(100) 3(22) 2(10) 1(11) Mentioned topic Sorted by most recent MH Michael H. Director Medical Practice ### "Very helpful support — clear explanations every step of the way" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Seijal B. Director Health, Wellness and Fitness ### "Pabau is an excellent Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2026 Started off slow as we needed to learn to tool and understand all the mechanics but they have continued to approve the offering and we now love it Pros Pabau is an excellent practice… Pabau is an excellent practice management tool and I would be lost without it Helps me successfully manage my Aesthetics business They are very reactive and the customer service is excellent Cons Lots of different elements to choose from which need learning Otherwise it is excellent for our business Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Pabau Offering is better for our clinic compared to phorest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Birju B. Director Health, Wellness and Fitness ### "Great CRM system for any aesthetics clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. Cons Some initial input required which can take time but is required at the start of the journey and a necessity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Administator Health, Wellness and Fitness ### "Feature packed with Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Great support team, amazing onboarding team. I have always been able to reach out and get help and guidance Pros Value for money, Easy to use, Loaded with features. I have been using pabau for an aesthetics skin clinic and it has been great in support Cons I have not yet fully utilised Pabau, as still using it, however so far I have not expereiced and issue Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Pabau better value for money, better UI and overall great product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Glaysa G. Foundation Pharmacists Pharmaceuticals ### "Great for keeping clinic operations organised and running smoothly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Overall, my experience has been very positive. It has made day-to-day operations much smoother and more predictable. There’s less confusion between team members, and everything feels more coordinated, especially during busy periods. Pros What I find most useful is how it helps coordinate everything happening in the clinic at the same time. You can clearly see who is booked where, what treatments are happening, and how the day is structured, which makes managing the overall flow much easier. Cons Because it offers so many operational tools, it takes a bit of time to understand how to optimise workflows fully. However, once you’ve adjusted it to your clinic, it actually becomes very efficient and saves a lot of time. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed something that could handle more complex day-to-day operations. Cliniko was simple, but it didn’t give us the same level of visibility and coordination across the clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Petya S. aesthetic doctor Hospital & Health Care ### "PABAU experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Positive overall for growing clinics Very helpful for reducing admin work and organising operations But slightly overwhelming at first due to its depth and complexity Pros 1\. “Everything in one system” Most users say the biggest benefit is that it combines: bookings patient records reminders payments Cons Here’s a realistic summary of what users typically say they like least about Pabau and their overall experience: Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nicole F. Pre-Registration Pharmacy Technician Pharmaceuticals ### "Powerful and well-connected system that improves clinic efficiency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 Overall, my experience has been very positive. It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run. Pros What stands out most to me is how well everything connects together. It genuinely feels like a complete system where appointments, notes, communication, and follow-ups all link seamlessly. It makes the whole clinic run more smoothly and gives you a lot more control over how you manage patients. Cons There is a bit of a learning curve at the start, but once you get familiar with it, it actually becomes one of its strengths because of how much you can customise and tailor to your clinic’s needs. It just takes a little time to fully unlock its potential. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed something more advanced as the clinic grew. Cliniko was good for basic use, but Pabau offered a much more complete solution with better tracking, communication tools, and overall functionality in one place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZB Zenaida B. Pre-reg Pharmacy technician Pharmaceuticals ### "Great for managing bookings and improving patient communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients. Pros From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful. Cons At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed better communication tools and more automation. Cliniko worked well for basic scheduling, but Pabau offered more features that help manage patient interactions and follow-ups more effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sushant S. Supervisor Pharmaceuticals ### "Helpful system for training staff and maintaining consistency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Overall, my experience has been very positive. It has made onboarding smoother and reduced the need for constant supervision, as the system itself guides users through the correct processes. This has been especially helpful as the team has grown. Pros What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly. Cons At the beginning, there’s a lot to take in when learning the system, but that’s mainly because it offers so many features. After a short period of use, it becomes much more intuitive and easier to navigate. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed a system that could support a growing team. Cliniko was simple, but it didn’t provide the same level of structure for training and maintaining consistency across staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Iulia H. Aesthetic practitioner Medical Practice ### "Professional and reliable clinic management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 Overall, a positive experience. Pabau helps keep clinic operations organised and professional, and the platform has many valuable tools once everything is set up properly. Pros Easy to manage bookings, patient records, forms, and communication in one place. Helpful support team and many useful features for aesthetic and medical clinics. Cons Some integrations and setup steps can be time-consuming at first and may require support assistance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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