# Pabau Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pabau Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/140062/Pabau-CRM/ --- # Pabau Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pabau ## What is Pabau? Take your medical practice and patient management to the next level with Pabau. Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more. See why over 23,000 users trust Pabau. Book your personalized demo today. ## What is Pabau used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 643 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Pros & cons Streamlined and intuitive experience Supportive and responsive staff assistance Frequent technical glitches and instability Unclear and costly pricing structure Starting price $59 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pabau?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pabau.com&name=Pabau) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pabau 4.7 (643) VS. [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (643) Ease Of Use 4.6 (529) Value For Money 4.4 (583) Value For Money 4.7 (470) Customer Service 4.6 (610) Customer Service 4.8 (504) ## Pabau alternatives [4.1 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ModMed](https://www.capterra.com/p/124590/EMA/) [4.4 (368)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124590/EMA/) [View all alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) ## FAQs about Pabau Overview ### What problems does Pabau solve? Pabau solves clinic admin overload by unifying booking, patient records, consent forms, payments, marketing, and staff workflows in one system. It reduces paper processes, missed appointments, duplicated data entry, and inconsistent onboarding. Aesthetics clinics, med spas, reception teams, practitioners, and clinic owners benefit most from smoother operations and stronger client retention. Answer based on 444 reviews Overview ### Which roles and teams benefit most from Pabau? Pabau is most used by clinic owners, directors, and executives, alongside practice managers and medical teams such as doctors, nurses, dentists, and aesthetic practitioners. Leadership relies on it for business oversight, reporting, and growth, while front-office and clinical staff use it to manage bookings, patient records, communications, and treatment workflows. Answer based on 636 reviews Overview ### What company size and industries is Pabau built for? Pabau is built for small healthcare businesses, with 100% of reviewers from small businesses and 36% in medical practice. It serves solo providers to multi-location groups in private healthcare, with strong use in health, wellness and fitness at 35% and cosmetics at 12%, especially dermatology, wellness, and aesthetic medicine. Answer based on 643 reviews Features and Usability ### What are the key features of Pabau? Pabau includes core practice management features like appointment scheduling, online booking, patient records, consent forms, and billing. Differentiating features include automated email and SMS reminders, marketing campaigns, loyalty tracking, and customizable forms and templates. Reviewers also often mention reporting, stock control, and mobile access for clinic workflows. Answer based on 312 reviews Pricing ### How much does it cost and what fees or limitations are included? Pabau starts at $59/month flat rate for the Startup plan for one user; a Solo plan is available but unpriced. Reviewers often call it cost-effective for small clinics and say many features are included, but some report extra charges for SMS, certain marketing tools, integrations, and payment processing. Answer based on 74 reviews Integrations ### Which third-party tools and platforms does Pabau integrate with? Pabau integrates with Stripe, Xero, and GoCardless for payments and accounting, plus Google Calendar, Mailchimp, Zapier, and Google Analytics 360 for scheduling, marketing, and automation. It connects to 10 platforms in the official catalog, while reviewers most often confirm Stripe and Xero in day-to-day use. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pabau? Pabau offers in-person training, live online sessions, webinars, documentation, and videos. Team members usually get comfortable after initial tutorials, especially for booking and daily tasks. Admins, new clinics, and less technical users often need more time because setup, customization, and broader feature use come with a clear learning curve. Answer based on 115 reviews Getting Started and Support ### What customer support options does Pabau offer, and how do users rate the experience? Pabau offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and strong during setup, training, and issue resolution. Some report slower replies, time-zone difficulties, and occasional frustration when bugs or complex issues take longer to resolve. Answer based on 312 reviews Security ### How does Pabau handle data security and access control? Pabau uses secure patient record storage, cloud-based access, PIN and password protection, and staff permissions for viewing data. It also supports secure storage of photos, consent forms, treatment notes, and patient documents. Some reviewers note login and password resets can be frustrating, and one raised concerns about patient access to medical history on iPad forms. Answer based on 22 reviews ## Who uses Pabau? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 117 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 117 reviews Health & Medical 53% Health & Medical 53% Administrative 18% Entrepreneurs/ Owners 9% Sales & Business Development 1% Others 19% Top industries Based on 117 reviews Medical Practice 40% Health, Wellness and Fitness 35% Cosmetics 11% Pharmaceuticals 9% Other 5% ## Pros and Cons Streamlined and intuitive experience 92% positive reviews out of 59 Most users comment ease of use allows efficient navigation, quick adoption, and simplifies daily management tasks. Frequent technical glitches and instability 68% negative reviews out of 59 Some reviewers find bugs and issues cause disruptions, recurring errors, and unreliable functionality, impacting daily operations. Sadiq Q. Practice Owner, 2 - 10 employees. "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public." Supportive and responsive staff assistance 98% positive reviews out of 40 Reviewers feel staff management is enhanced by accessible, knowledgeable support and effective onboarding, simplifying operations. Robert H. Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Unclear and costly pricing structure 51% negative reviews out of 47 Some users say pricing involves unexpected fees, expensive add-ons, and confusing payment processes, leading to dissatisfaction. Brett B. Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive business growth tools 95% positive reviews out of 38 Most reviewers indicate business growth is supported by integrated marketing, organizational features, and adaptability for expanding needs. Shital P. Practice Manager, 51 - 200 employees. "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch" Slow performance and frequent lag 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow loading, system lag, and occasional outages disrupting workflow. ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra reviewers point to these as the top priorities when choosing Medical Practice Management software: - **Appointment Management** (**59%** of reviewers rated this feature as critical) - **Medical Billing** (**58%**) - **Patient Records Management** (**60%**) Pabau supports all three of the features reviewers rate most highly: Appointment Management, Medical Billing, and Patient Records Management. Together, these capabilities help practices coordinate scheduling, handle billing accurately, and maintain complete patient information, allowing teams to run daily operations more efficiently and deliver more consistent patient care. Medical Billing 4.4 (43) 37.21% of 43 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Records Management 4.7 (184) 70.65% of 184 reviewers that rated this feature as important or highly important With this capability, you can easily access, update, and organize patient records, including digital forms, documents, and photos. Reviewers appreciate its compliance with healthcare regulations and the ability to customize templates, but some mention document organization could be improved. HIPAA Compliant 4.7 (132) 58.33% of 132 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.3 (38) 39.47% of 38 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.6 (207) 68.12% of 207 reviewers that rated this feature as important or highly important Pabau offers a user-friendly way to schedule patients, helping you avoid overlaps, allocate resources, and send automated reminders. Some reviewers find it efficient and easy to use, though a few report occasional glitches and technical issues with online scheduling. Appointment Management 4.7 (208) 76.44% of 208 reviewers that rated this feature as important or highly important This aspect helps you plan, book, and manage appointments efficiently, with clear visibility for the whole team. Reviewers indicate it is simple and flexible, though some mention issues with waiting lists, block times, and occasional setup glitches. Pabau 197 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases This aspect helps you plan, book, and manage appointments efficiently, with clear visibility for the whole team. Reviewers indicate it is simple and flexible, though some mention issues with waiting lists, block times, and occasional setup glitches. Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The allocation and provision of beds Before and after photos of procedure(s) Complete outstanding payments Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations It gives you a clear and visual overview of appointments, staff, and room schedules, making daily management straightforward. Users think the calendar is easy to use and customize, though some wish for improvements when managing non-clinic-based services. Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record candidates' information such as role, professional qualifications, experiences, skills or attributes Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Tools to aid in the collection of information to determine a person's problems and symptoms. Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronic patient health records, including records from multiple doctors Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Digitally sign online documents Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan an event's time and location Database of frequently used, popular workout routines Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Public or private sharing of digital files such as documents, audio/video, images, and more Serves chiropractic practices Software specialized for dermatologists Intended for medical use such as diagnosis, treatment, and consultation Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Ensure compliance with the General Data Protection Regulation protocols Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Establish measurable goals and objectives and track their progress over a specific period of time Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids To scribe and interpret the written words received from online or offline inputs Gaining access to confidential health documents and information Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Support for uploading and retaining image files in the cemetery records database Conduct intake assessments to determine patient health status, medical history, conditions, etc. Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Laboratory test results Ability to chat online in real time Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Manage billing and payments for a healthcare provider Records of patients' medical history Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Track and organize on-call shifts Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Create new forms and/or use ready-made online form templates Allows medical providers and/or customers to request previously filled prescriptions online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. With this capability, you can easily access, update, and organize patient records, including digital forms, documents, and photos. Reviewers appreciate its compliance with healthcare regulations and the ability to customize templates, but some mention document organization could be improved. Pabau offers a user-friendly way to schedule patients, helping you avoid overlaps, allocate resources, and send automated reminders. Some reviewers find it efficient and easy to use, though a few report occasional glitches and technical issues with online scheduling. Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track and organize physician schedules and pertinent information Manage physician availability and schedules Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Predict future data based on historical data sets Enables medical providers and/or patients to electronically cancel prescriptions Enables medical providers and/or patients to electronically renew existing prescriptions Real-time pricing data for products, services, etc. Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Design, communicate, and distribute incentives to perform a specific action Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Speaking to a doctor or healthcare professional using online video tools Monitor wait time and abandonment for incoming requests that have not been routed Record, update and manage waiting lists Estimated waiting time in the queue Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (643) 4.6 Based on 643 reviews ## Pricing Value for money 4.4 (583) [View pricing plan details](https://www.capterra.com/p/140062/Pabau-CRM/pricing/) Startup $59.00 Flat Rate,Per Month It includes: - Less than 100 patients - Digital client records - Booking system - Appointment reminders - Before and after photos - POS - Customizable forms and treatment note templates - AI-powered Agents - Built-in marketing features such as gift cards, loyalty program, packages, and memberships - staff management Solo Custom Quote Available It includes: - Unlimited clients Team Custom Quote Available Medium Custom Quote Available Group Custom Quote Available Value for money 4.4 (583) 4.4 Based on 583 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ GoCardless](https://www.capterra.com/p/156081/GoCardless/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (610) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (610) 4.6 Based on 610 reviews ## User reviews Overall rating 4.7 Based on 643 reviews Filter by rating 5(500) 4(100) 3(22) 2(10) 1(11) Mentioned topic Sorted by most recent LT lorne T. nurse Health, Wellness and Fitness ### "pabau review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2026 my overall experience with paboo is that it has very good customer support However it's important to budget for integrations that add extra costs Pros might the continuous support from the I like the integrations that are available throughout the system And I like how the booking and patient notes is made easy and a very good AI feature Cons the process of setting up can take a little longer than expected due to needing multiple appointments with different departments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Leigh W. Practice Manager Cosmetics ### "The Best All-in-One Practice Management Platform We've Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brenna B. NP Medical Practice ### "We moved to Pabau" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 7, 2026 Everyone has benn great, very nice. Each meetings has a structure and they stick to their time lines. Pros The look of the EMR, I like that it has mass texting options and can nuture leads and patients. They're reports are great too. Cons It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sarah F. Aesthetician Health, Wellness and Fitness ### "Very happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 So far I have had an easy, streamlined process in setup, and I am looking forward to launching my business Pros Super easy and comprehensive setup. I feel fully prepared to launch my business in the knowledge that Pabau will support me Cons The only problem I have encountered so far is that my email address is not compatible and I need to register a different email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jen L. Director Hospital & Health Care ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2026 From my initial demo call to onboarding the experience has been positive. the team are supportive, knowledgeable and professional. Pros User experience, customer journey and automation options. The system is intuitive and has multiple integration options Cons I am new to the platform and have had no issues so far. I'd rather not pay for a card terminal but that's about all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Steve M. Director Health, Wellness and Fitness ### "The system that does it all..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Really positive and would certainly recommend to other clinic owners. The future developments look really exciting... this system is instrumental to running our business efficiently! Pros We've had Pabau as our clinic software for circa 4 years now. The system has continued to develop and improve continuously... the team are very reactive and always helpful. Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites. Would very much recommend if you are considering changing your clinic software or indeed starting from scratch! Cons The system is continuously developing, as such there are teething issues from time to time. However these are always dealt with quickly and efficiently by the team. Switched from [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Requirement for more functionality - multiple rooms and devices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Sandra O. Director Health, Wellness and Fitness ### "Well-informed staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Overall, I'm still getting accustomed to the Pabau way but most of the processes are streamlined and easy to follow Pros Ease of use, patient management and customer support. The staff have done a great job of explaining features. Cons Time difference between Europe and USA and restriction of support staff time availability which makes it hard to schedule times Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Not user friendly and difficult to streamline processes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Shannon L. Director of operations Medical Practice ### "Pabau review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 10, 2026 So far, it’s been excellent. We were migrating from another software and the upgrade is amazing- before/afters, streamlining patient follow up! Pros Seamless integration with front office and back office, lead capture, ease of use, integration of AI, marketing efforts and integration for specific services Cons A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me. Switched from [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Medexa was very behind the times, Repeat not user friendly for patients Alternatives considered [Aesthetix CRM](https://www.capterra.com/p/10011079/Aesthetix-CRM/) [Jane](https://www.capterra.com/p/178984/Jane-App/) [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reasons for choosing Pabau All in one software over having to integrate multiple platforms. Getting rid of a lot of different tools- mailchimp, payment system, EMR, patient management, better widgets for website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michael H. Director Medical Practice ### "Very helpful support — clear explanations every step of the way" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Seijal B. Director Health, Wellness and Fitness ### "Pabau is an excellent Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2026 Started off slow as we needed to learn to tool and understand all the mechanics but they have continued to approve the offering and we now love it Pros Pabau is an excellent practice… Pabau is an excellent practice management tool and I would be lost without it Helps me successfully manage my Aesthetics business They are very reactive and the customer service is excellent Cons Lots of different elements to choose from which need learning Otherwise it is excellent for our business Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Pabau Offering is better for our clinic compared to phorest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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