--- title: "Pabau Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pabau Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/140062/Pabau-CRM/" page_type: "product" language: "en" --- # Pabau Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pabau ## What is Pabau? Take your medical practice and patient management to the next level with Pabau. Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more. See why over 23,000 users trust Pabau. Book your personalized demo today. ## What is Pabau used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Overall rating Based on 651 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Pros & cons Intuitive and streamlined user experience Supportive staff and onboarding experience Frequent bugs disrupt operations Additional fees and unclear costs Starting price $59 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Physical Therapy / 2026 - Salon / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Pabau alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (371)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,382)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) ## FAQs about Pabau Overview ### What problems does Pabau solve? Pabau solves clinic admin overload by unifying booking, patient records, consent forms, payments, marketing, and staff workflows in one system. It reduces paper processes, missed appointments, duplicated data entry, and inconsistent onboarding. Aesthetics clinics, med spas, reception teams, practitioners, and clinic owners benefit most from smoother operations and stronger client retention. Answer based on 444 reviews Overview ### Which roles and teams benefit most from Pabau? Pabau is most used by clinic owners, directors, and executives, alongside practice managers and medical teams such as doctors, nurses, dentists, and aesthetic practitioners. Leadership relies on it for business oversight, reporting, and growth, while front-office and clinical staff use it to manage bookings, patient records, communications, and treatment workflows. Answer based on 636 reviews Overview ### What company size and industries is Pabau built for? Pabau is built for small healthcare businesses, with 100% of reviewers from small businesses and 36% in medical practice. It serves solo providers to multi-location groups in private healthcare, with strong use in health, wellness and fitness at 35% and cosmetics at 12%, especially dermatology, wellness, and aesthetic medicine. Answer based on 643 reviews Features and Usability ### What are the key features of Pabau? Pabau includes core practice management features like appointment scheduling, online booking, patient records, consent forms, and billing. Differentiating features include automated email and SMS reminders, marketing campaigns, loyalty tracking, and customizable forms and templates. Reviewers also often mention reporting, stock control, and mobile access for clinic workflows. Answer based on 312 reviews Pricing ### How much does it cost and what fees or limitations are included? Pabau starts at $59/month flat rate for the Startup plan for one user; a Solo plan is available but unpriced. Reviewers often call it cost-effective for small clinics and say many features are included, but some report extra charges for SMS, certain marketing tools, integrations, and payment processing. Answer based on 74 reviews Integrations ### Which third-party tools and platforms does Pabau integrate with? Pabau integrates with Stripe, Xero, and GoCardless for payments and accounting, plus Google Calendar, Mailchimp, Zapier, and Google Analytics 360 for scheduling, marketing, and automation. It connects to 10 platforms in the official catalog, while reviewers most often confirm Stripe and Xero in day-to-day use. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pabau? Pabau offers in-person training, live online sessions, webinars, documentation, and videos. Team members usually get comfortable after initial tutorials, especially for booking and daily tasks. Admins, new clinics, and less technical users often need more time because setup, customization, and broader feature use come with a clear learning curve. Answer based on 115 reviews Getting Started and Support ### What customer support options does Pabau offer, and how do users rate the experience? Pabau offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and strong during setup, training, and issue resolution. Some report slower replies, time-zone difficulties, and occasional frustration when bugs or complex issues take longer to resolve. Answer based on 312 reviews Security ### How does Pabau handle data security and access control? Pabau uses secure patient record storage, cloud-based access, PIN and password protection, and staff permissions for viewing data. It also supports secure storage of photos, consent forms, treatment notes, and patient documents. Some reviewers note login and password resets can be frustrating, and one raised concerns about patient access to medical history on iPad forms. Answer based on 22 reviews ## Who uses Pabau? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and streamlined user experience 92% positive reviews out of 59 Most reviewers find ease of use valuable, highlighting simple navigation, quick setup, and efficient daily operations. Frequent bugs disrupt operations 67% negative reviews out of 61 Some reviewers report bugs and issues frequently disrupt workflow, cause crashes, and delay problem resolution. Jose R. Chief I.T and Legal Officer, 2 - 10 employees. "There are reoccurring bugs and glitches that we have identified when using the platform." Supportive staff and onboarding experience 98% positive reviews out of 41 Most reviewers describe staff management as highly supportive, with responsive help, thorough onboarding, and effective training. Robert H. Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Additional fees and unclear costs 49% negative reviews out of 49 Some users say pricing is confusing, with extra charges for features, unclear billing, and higher costs than alternatives. Brett B. Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive tools for business expansion 95% positive reviews out of 39 Most reviewers indicate business growth benefits from integrated marketing, organizational features, and scalability supporting both small and expanding businesses. Steve M. Director, 2 - 10 employees. "Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites." Slow system and frequent lags 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, citing slow loading, regular lag, and occasional outages. ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra reviewers point to these as the top priorities when choosing Medical Practice Management software: - **Appointment Management** (**59%** of reviewers rated this feature as critical) - **Medical Billing** (**58%**) - **Patient Records Management** (**60%**) Pabau supports all three of the features reviewers rate most highly: Appointment Management, Medical Billing, and Patient Records Management. Together, these capabilities help practices coordinate scheduling, handle billing accurately, and maintain complete patient information, allowing teams to run daily operations more efficiently and deliver more consistent patient care. Appointment Management 4.7 (210) 76.67% of 210 reviewers that rated this feature as important or highly important It gives you a streamlined way to handle appointments, allowing both staff and patients to manage bookings and view availability. Some reviewers find it user-friendly and efficient, but note issues with waiting lists, virtual locations, and occasional glitches with online booking. Medical Billing 4.4 (43) 37.21% of 43 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Records Management 4.7 (187) 71.12% of 187 reviewers that rated this feature as important or highly important Pabau offers a comprehensive and secure way to manage patient records, letting you access, update, and store documents, forms, and treatment notes easily. Reviewers appreciate its regulatory compliance, customization, and integration with labs, though some mention difficulty organizing documents and initial setup challenges. HIPAA Compliant 4.7 (133) 58.65% of 133 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.3 (38) 39.47% of 38 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.6 (210) 68.57% of 210 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, reschedule, and manage patient bookings both online and in-clinic. Users think the process is intuitive, time-saving, and helps avoid overlaps, though some mention occasional glitches and backend issues affecting appointment visibility. Pabau 198 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It gives you a streamlined way to handle appointments, allowing both staff and patients to manage bookings and view availability. Some reviewers find it user-friendly and efficient, but note issues with waiting lists, virtual locations, and occasional glitches with online booking. - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bed Management: The allocation and provision of beds - Before & After Pictures: Before and after photos of procedure(s) - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Calendar management helps you organize appointments, staff, and room schedules visually and efficiently. Reviewers indicate it’s easy to use, customizable for providers, and boosts clinic efficiency, though a few mention minor usability issues and difficulties moving appointments. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Chiropractors: Serves chiropractic practices - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Medical Spas: Designed for medical spas - For Physical Therapy: Designed specifically for physical therapy practices - For Salons and Spas: Specific for use in spas and salons - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Pabau offers a comprehensive and secure way to manage patient records, letting you access, update, and store documents, forms, and treatment notes easily. Reviewers appreciate its regulatory compliance, customization, and integration with labs, though some mention difficulty organizing documents and initial setup challenges. - Patient Scheduling: With this capability, you can easily schedule, reschedule, and manage patient bookings both online and in-clinic. Users think the process is intuitive, time-saving, and helps avoid overlaps, though some mention occasional glitches and backend issues affecting appointment visibility. - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Pricing Data: Real-time pricing data for products, services, etc. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (651) 4.6 Based on 651 reviews ## Pricing Value for money 4.4 (591) [View pricing plan details](https://www.capterra.com/p/140062/Pabau-CRM/pricing/) Startup $59.00 Flat Rate,Per Month It includes: - Less than 100 patients - Digital client records - Booking system - Appointment reminders - Before and after photos - POS - Customizable forms and treatment note templates - AI-powered Agents - Built-in marketing features such as gift cards, loyalty program, packages, and memberships - staff management Solo Custom Quote Available It includes: - Unlimited clients Team Custom Quote Available Medium Custom Quote Available Group Custom Quote Available Value for money 4.4 (591) 4.4 Based on 591 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ GoCardless](https://www.capterra.com/p/156081/GoCardless/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/)[ Doctolib](https://www.capterra.com/p/184480/Doctolib/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (618) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (618) 4.6 Based on 618 reviews ## User reviews Overall rating 4.7 Based on 651 reviews Filter by rating 5(508) 4(100) 3(22) 2(10) 1(11) Mentioned topic Sorted by most recent HP Hillary P. Front desk Medical Practice ### "WE LOVE PABAU" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Pros My favorite part about Pabau Practice Management is how it keeps everything organized in one place. It makes managing appointments, client information, and day-to-day tasks so much easier and more efficient. Cons The thing I like least is that when we first got Pabau it would sometimes take a little while to load. However, their team has been really helpful and has given us tools and solutions to improve the speed, which has made a big difference. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We switched from Vagaro to Pabau because we wanted a system that was better suited for a medical aesthetics practice. Pabau gives us more tools to manage patient information, scheduling, forms, communication, and other aspects of the practice all in one place. Overall, it has helped streamline our workflow and keep everything more organized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Connor B. Founder and Office manager Health, Wellness and Fitness ### "Great option for small, cash based practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 31, 2026 Pros Budget-friendly for small practices, lots of useful features, helpful customer support, and easy to use. Cons For US-based practices, it can sometimes be hard to get support because the support team is mainly based in the UK/Europe. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ally T. Physician Associate - Provider Medical Practice ### "Great for patient scheduling & charting!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2026 Pabau has greatly reduced administrative overhead and allowed our team to stay focused on delivering high-quality patient care. Pros What I like best about Pabau is how seamlessly it streamlines clinical charting, patient scheduling, and practice workflows into a single intuitive platform. Managing appointments and documentation for aesthetics and wellness treatments requires a reliable, organized system, and Pabau makes client management, intake, and day-to-day operations effortless. Cons Learning a new system has its learning curve, but it was easy to pick up on. The system works together great as a whole to help our practice and patients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Serena G. Director Cosmetics ### "A Good CRM for Aesthetics & Wellness Clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2026 Overall, Pabau has been easy to use and well suited to running an aesthetics and wellness clinic. It covers the main functions we need without making everyday tasks unnecessarily complicated, and the system has been straightforward to get set up with. Pros Pabau is a straightforward CRM system that brings bookings, client records, forms and day-to-day clinic management into one place. It is easy to navigate and has clearly been designed with clinics and aesthetics businesses in mind Cons The customisation options could be improved, particularly around colour schemes and branding. It would be useful to have more flexibility to make the client-facing elements better match the look and feel of an individual clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV PRAMOD V. DIRECTOR Cosmetics ### "Excellent Practice Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Overall, our experience with Pabau has been very positive. It has helped streamline our day-to-day clinic operations, improve organisation and save our team time. Pros Pabau is easy to use and keeps appointments, client records, payments and communication all in one place. It makes managing the clinic much more organised and efficient. Cons Some features take a little time to learn, and certain areas could be more intuitive. However, overall the system works very well for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sandi A. Doctor Medical Practice ### "Really helpful software for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2026 Pros It can be a bit difficult to get your head around at first, as there are many aspects to this piece of software. That said, this is also why it becomes so useful once everything is properly set up. The team are helpful with onboarding, and they continue to provide ad hoc support whenever it’s needed. After setup, it’s genuinely helpful and cuts down a lot of the admin involved in running a business. It automates many tasks and makes note-keeping straightforward. I honestly couldn’t imagine being without it. Cons There are some additional costs that require the use of credits, but this isn’t unusual compared with similar software companies. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Pabau Cost was cheaper, and seemed more appropriate for a medical company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ammara S. Doctor Hospital & Health Care ### "Doctor Reliable Scan Ltd" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 It’s a very friendly software , Easy to manage , members of staff are very convenient and problems solving Pros Bookings, invoices, Remittance Emails reminders, patient details are safe and secure, clients data easily approach able Cons Emails don’t Received by Patients Pictures don’t go in one , Some times system is too slow Passwords don’t receive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rachel S. Owner Health, Wellness and Fitness ### "Good! welcoming, easy, helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 ok so far! i am yet to start in clinic which is what i am intrigued to get done but the set up is lengthy Pros Good customer support, would do the activity to show me how to do it, answers questions with confidence Cons the card fee payments are extortionate. Some have been able to be cut slightly but still so much more than any company i have used before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT lorne T. nurse Health, Wellness and Fitness ### "pabau review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2026 my overall experience with paboo is that it has very good customer support However it's important to budget for integrations that add extra costs Pros might the continuous support from the I like the integrations that are available throughout the system And I like how the booking and patient notes is made easy and a very good AI feature Cons the process of setting up can take a little longer than expected due to needing multiple appointments with different departments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Leigh W. Practice Manager Cosmetics ### "The Best All-in-One Practice Management Platform We've Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Our overall experience has been extremely positive. Before switching to Pabau, we were using Zenoti and experienced daily operational issues that frequently interrupted our workflow and required ongoing troubleshooting. We wanted a platform that could streamline our operations instead of creating additional administrative work, and Pabau has delivered on that goal. The platform has helped us centralize scheduling, patient records, charting, treatment packages, memberships, payments, marketing, review management, and reporting into one system. Instead of managing multiple software subscriptions, our team works from a single platform that continues to evolve. Beyond the software itself, what has impressed us most is Pabau's commitment to continuous improvement. They regularly release updates, provide educational webinars, and have a support team that genuinely wants customers to succeed. No software is perfect, but Pabau has been the best overall solution we've found for a growing medical aesthetics practice and has significantly improved both our team's efficiency and our patient experience. Pros After evaluating several practice management platforms and migrating from Zenoti, Pabau has been a significant improvement for our medical aesthetics practice. The biggest advantage is that nearly every aspect of our business operates within one platform, including scheduling, EMR, online booking, digital forms, memberships, patient communication, marketing, automation, payments, reporting, inventory, and review management. The customization is exceptional. Rather than forcing us to change how our practice operates, Pabau allows us to build workflows that fit our clinic. The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns. Their customer support has also been outstanding. The implementation team, knowledge base, pre-built training resources, and live webinars made onboarding much easier than expected for such a feature-rich platform. We also appreciate that Pabau continuously releases new features and genuinely listens to customer feedback. Cons Our biggest disappointment was learning that true two-way SMS messaging wasn't available when we implemented the platform, as we originally believed it was. Since texting is a major part of patient communication in aesthetics, this was an important feature for our practice. Fortunately, the Pabau team has been transparent about the issue and has communicated that a solution is in development. Like any comprehensive platform, there is also a learning curve simply because of how many features are available. However, the excellent onboarding resources and training webinars helped make the transition much smoother. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We made the switch from Zenoti because we needed a platform that would support our growth instead of slowing us down. We were experiencing daily operational issues, limited customization, challenges with patient communication, and frequent frustrations that required workarounds or support tickets. Rather than spending time troubleshooting software, we wanted our team focused on delivering an exceptional patient experience. Pabau offered the flexibility, automation, and all-in-one functionality we were looking for, making it a much better fit for our medical aesthetics practice. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reasons for choosing Pabau We chose Pabau after comparing several aesthetic practice management platforms because it offered the best combination of customization, automation, patient management, marketing, and scalability. It allowed us to consolidate multiple systems into one platform while providing the flexibility to build workflows around our practice. Combined with excellent onboarding, ongoing training, and a responsive support team, it was the best long-term fit for our growing clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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