Booking Factory

4.5 / 5 6 reviews

Who Uses This Software?

A hotel marketing and booking system for independent hotels and b&b's


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
    See pricing details
  • Pricing Details
    Monthly Depending on Room Count
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • The Booking Factory
  • www.thebookingfactory.com/
  • Founded 2014
  • United Kingdom

About Booking Factory

The hotel management and marketing automation platform for independent hotels. Founded by two incredibly experienced hospitality professionals to meet the needs of independent hotels moving to a completely digital management solution.


Booking Factory Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Booking Factory Reviews Recently Reviewed!

Very flexible and effective booking system at a great price- customer service is great!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY!
The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience!

Vendor Response

by The Booking Factory on June 07, 2017

Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

worth the money

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - efficient level
- makes property management very easy
- automatically linked with OTA; booking.com, agoda.com, expedia.com

Cons: - lots of errors
- very slow customer support
- limited function; export customer data to excel

Overall: I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient.

However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer.

All in all, it's worth the month and it makes my hotel management more efficient.

ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.

Vendor Response

by The Booking Factory on April 28, 2017

Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :) Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up. Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation Regards, Evan

Overall very satisfied

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Booking Factory is very responsive to questions which I like.
I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay.
The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly.
Also, promo codes are case sensitive - I wish they weren't.

Vendor Response

by The Booking Factory on April 28, 2017

Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals. A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side. Thanks David and any more request please let me know as we are really responsive to make a better product!

Almost perfect

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functions were easy to use

Cons: Some agencies are not linked to the software

Overall: The software was good. However, it was quite hard to get help from a local staff. Moreover, some agencies that my hotel use are not linked with the software.

Recommendations to other buyers: Please link more travel agencies in to your software

Vendor Response

by The Booking Factory on April 28, 2017

Hey Phuping, so happy you had the time to leave a review and it's so exciting to support our users in Thailand. We use a channel manager from Europe which don't have quite all the Asian channels connected and we are looking into fixing this soon with another channel manager... Watch this space!

Essential features accessed quickly

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Good things come in small packages. BF is a brilliantly powerful and scalable. It's changed our business and allowed us to drive a far more efficient operation. Plus it's always improving.... isn't crammed full of features that you don't use. User friendly ... easy... result!

Vendor Response

by The Booking Factory on April 28, 2017

Thanks so much for taking some time to leave a review Nash! You certainly push us to give some innovative features that you need for your growing chain of serviced apartments, love the challenge and working with you!

Great Product for Small hotel owners

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great customer service. Time saving product

Overall: Have been working with The Booking Factory for a year now. Great customer service, always open to ideas and in fact really positive about them. A small business owner working for small business owners. Any problems are looked in and solved quickly and efficnelty.

Recommendations to other buyers: Take it onboard adn try it

Vendor Response

by The Booking Factory on November 30, 2016

Ahh Debbie thank you for the great review, as one of our early customers you have been invaluable in helping us to where we are today!