--- title: "Booking Factory Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Booking Factory Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/140064/Booking-Factory/" page_type: "product" language: "en" --- # Booking Factory Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Booking Factory ## What is Booking Factory? The hotel management and marketing automation platform for independent hotels. Founded by two incredibly experienced hospitality professionals to meet the needs of independent hotels moving to a completely digital management solution. ## What is Booking Factory used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €111 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Booking Factory?[Manage this product listing](https://www.g2.com/products/booking-factory/claim_requests/new?auto=true) ## Booking Factory Overview Updated September 2026 AI summary Booking Factory offers small businesses in hospitality property and hotel management a cloud-based solution covering reservations, front desk operations, guest experience, and housekeeping. It integrates with GDS/OTA platforms, supports marketing automation, and features billing, calendar, and channel management. Optional capabilities include API access, multi-currency handling, multi-property management, and online booking to suit varied operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Booking Factory 4.7 (11) VS. [4.4 (57)](https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/) Starting Price €111 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.3 (57) Value For Money 4.9 (11) Value For Money 4.3 (50) Customer Service 4.5 (10) Customer Service 4.3 (56) ## Booking Factory alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Booking Factory Overview ### What company size and specific industries is Booking Factory built for? Booking Factory is designed for small hospitality businesses, especially independent hotels and bed and breakfasts. It targets accommodation providers that need a hotel marketing and booking system tailored to managing reservations and promoting direct bookings. Features and Usability ### What are the key features of Booking Factory? Booking Factory offers multi-currency support, booking management, reservations management, and room booking for hospitality operations. It also includes calendar management, channel management, inventory management, and rate management, plus CRM, invoice management, marketing automation, and third-party integrations. Mobile access, online booking, and website management are also available. Pricing ### How much does it cost and what fees or limitations are included? Booking Factory starts at €111 per month for the Basic Plan, a flat-rate package that is not subject to VAT. A free version and free trial are available. The plan includes the booking engine, channel manager, PMS, OTA connections, payment gateway connections, onboarding, support, training, and data transfer. Integrations ### Which third-party tools and platforms does Booking Factory integrate with? Booking Factory connects natively to Meta for Business. This catalog integration supports social and advertising workflows tied to Meta’s business ecosystem, giving Booking Factory one listed third-party platform for external connectivity. Getting Started and Support ### What training and onboarding options does Booking Factory offer? Booking Factory provides live online sessions and videos for training. Live online sessions support guided setup and direct instruction, while videos give teams a self-paced way to review features and procedures as needed. Getting Started and Support ### What customer support options does Booking Factory offer? Booking Factory provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for users to seek product assistance. ## Features AI summary Based on 2,081 Reservations reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Booking Factory supports all three features that reviewers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date, and accept reservations through online channels, allowing teams to reduce manual work and deliver a smoother guest booking experience. API Application programming interface that allows for integration with other systems/databases Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Booking Management Create, update, and manage bookings, itineraries, and reservations Calendar Management Track and manage schedules and meetings via an integrated calendar Channel Management Manage various distribution channels, build relations with channel partners, and track their performance CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Booking Factory 27 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping: Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.9 (11) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/140064/Booking-Factory/pricing/) Basic Plan €111.00 Flat Rate,Per Month It includes: - Booking Engine - Channel Manager - Connections to Otas - Connection With Various 3rd Party Solutions - Onboarding - Payment Gateway Connections - Reservation System (PMS) - Support - Training - Transfer of Data Partner Plan Contact Vendor for Pricing It includes: - Accounting Oversight - Account Manager - Booking Engine - Channel Manager - Connections to Otas - Connection With Various 3rd Party Solutions - Onboarding - Online Presence - Optimization - OTA Management - Payment Gateway Connections - Reservation System (PMS) - Revenue Management - Support - Training - Transfer of Data - Website Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.7 Based on 11 reviews Filter by rating 5(8) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DC David C. Manager Design ### "The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2018 A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites Pros Not only is it packed full of valuable features, the team at Booking Factory are incredibly proactive, helpful and patient. The fact that it seemlessly integrates in to any website you build is a key feature for customer usability. Cons While not all parts are immediately intuitive, the team at the Booking factory are always on hand to help you out and show you the ropes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Ivo L. Hotel Manager Hospitality ### "Great software, 100% recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2018 Pros easy interface, good channel administration, well designed, new features added on regularly plus more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2018 Thanks Ivo, Much appreciated! Johnny B. Dentist ### "One of the best reservation programs that I have worked with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2018 Pros It is easy to handle the reservations and a it has good channel administration. The calendar is intuitive and easy to administer. Cons There should have been a direct link - one click - to access the original booking, when it comes from for instance booking.com Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2018 Hey Johnny, You were one of our earliest customers and have seen the most changes! There is a direct link to the original booking, I will send you an email later of where it is located! Thanks for the review and as always if you need anything let me know. Regards, Evan LP Larry P. Owner ### "Very easy to use system and support response is very quick. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 8, 2018 Pros Ease of use. Even my Thai staff that cannot read English can use it with a little training. Easy to edit bookings. Cons Cant edit booking after check out date. Sometimes need to do because of staff error. After creating booking have to reopen booking before entering payment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UT Ussanee T. Owner ### "Multi functional, effective booking system, great price, customer service is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 8, 2018 Pros Great system, nice staff (if we have problem customer service always prompt for help), best service, great price, Cons Sometime congested but no problem for us. We can log out then log in again which everything is fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chelsea A. Office Manager Wine and Spirits ### "Very flexible and effective booking system at a great price- customer service is great! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 7, 2017 Pros The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY! The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 7, 2017 Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public! SS Sirichol S. Owner Hospitality ### "worth the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 28, 2017 I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient. However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer. All in all, it's worth the month and it makes my hotel management more efficient. ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well. Pros \- efficient level - makes property management very easy - automatically linked with OTA; booking.com, agoda.com, expedia.com Cons \- lots of errors - very slow customer support - limited function; export customer data to excel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2017 Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :) Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up. Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation Regards, Evan DW David W. ### "Overall very satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 28, 2017 Booking Factory is very responsive to questions which I like. I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay. The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly. Also, promo codes are case sensitive - I wish they weren't. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2017 Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals. A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side. Thanks David and any more request please let me know as we are really responsive to make a better product! PS Phuping S. Owner Hospitality ### "Almost perfect " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2017 The software was good. However, it was quite hard to get help from a local staff. Moreover, some agencies that my hotel use are not linked with the software. Pros Functions were easy to use Cons Some agencies are not linked to the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2017 Hey Phuping, so happy you had the time to leave a review and it's so exciting to support our users in Thailand. We use a channel manager from Europe which don't have quite all the Asian channels connected and we are looking into fixing this soon with another channel manager... Watch this space! NC Nash C. ### "Essential features accessed quickly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 27, 2017 Good things come in small packages. BF is a brilliantly powerful and scalable. It's changed our business and allowed us to drive a far more efficient operation. Plus it's always improving.... isn't crammed full of features that you don't use. User friendly ... easy... result! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2017 Thanks so much for taking some time to leave a review Nash! You certainly push us to give some innovative features that you need for your growing chain of serviced apartments, love the challenge and working with you! [View all Reviews](https://www.capterra.com/p/140064/Booking-Factory/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.