# Booking Factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Booking Factory the right Hospitality Property Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140064/Booking-Factory/reviews

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Booking Factory

4.7 (11)

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Last updated March 13th, 2026

# Reviews of Booking Factory

Ease of use

4.7

Customer Service

4.5

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Johnny B.  
Dentist  
  
Used the software for: 1-2 years

### "One of the best reservation programs that I have worked with."

January 8, 2018

5.0

Pros

It is easy to handle the reservations and a it has good channel administration. The calendar is intuitive and easy to administer.

Cons

There should have been a direct link - one click - to access the original booking, when it comes from for instance booking.com

Review Source

Response from The Booking Factory

January 9, 2018

Hey Johnny, You were one of our earliest customers and have seen the most changes! There is a direct link to the original booking, I will send you an email later of where it is located! Thanks for the review and as always if you need anything let me know. Regards, Evan

CA

Chelsea A.  
Office Manager  
Wine and Spirits  
Used the software for: Less than 6 months

### "Very flexible and effective booking system at a great price- customer service is great! "

June 7, 2017

5.0

Pros

The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY! The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience!

Review Source

Response from The Booking Factory

June 7, 2017

Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

SS

Sirichol S.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "worth the money"

April 28, 2017

4.0

I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient. However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer. All in all, it's worth the month and it makes my hotel management more efficient. ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.

Pros

\- efficient level - makes property management very easy - automatically linked with OTA; booking.com, agoda.com, expedia.com

Cons

\- lots of errors - very slow customer support - limited function; export customer data to excel

Review Source

Response from The Booking Factory

April 28, 2017

Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :) Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up. Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation Regards, Evan

DW

David W.  
  
  
Used the software for:

### "Overall very satisfied"

April 28, 2017

5.0

Booking Factory is very responsive to questions which I like. I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay. The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly. Also, promo codes are case sensitive - I wish they weren't.

Review Source

Response from The Booking Factory

April 28, 2017

Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals. A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side. Thanks David and any more request please let me know as we are really responsive to make a better product!

DC

David C.  
Manager  
Design  
Used the software for: 6-12 months

### "The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking tool "

August 1, 2018

5.0

A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites

Pros

Not only is it packed full of valuable features, the team at Booking Factory are incredibly proactive, helpful and patient. The fact that it seemlessly integrates in to any website you build is a key feature for customer usability.

Cons

While not all parts are immediately intuitive, the team at the Booking factory are always on hand to help you out and show you the ropes.

Review Source

IL

Ivo L.  
Hotel Manager  
Hospitality  
Used the software for: 2+ years

### "Great software, 100% recommended "

January 9, 2018

5.0

Pros

easy interface, good channel administration, well designed, new features added on regularly plus more

Review Source

Response from The Booking Factory

January 19, 2018

Thanks Ivo, Much appreciated!

UT

Ussanee T.  
Owner  
  
Used the software for: 1-2 years

### "Multi functional, effective booking system, great price, customer service is great"

January 8, 2018

5.0

Pros

Great system, nice staff (if we have problem customer service always prompt for help), best service, great price,

Cons

Sometime congested but no problem for us. We can log out then log in again which everything is fine.

Review Source

DP

Debbie P.  
Owner of small Hotel  
Hospitality  
Used the software for: 6-12 months

### "Great Product for Small hotel owners"

November 30, 2016

5.0

Have been working with The Booking Factory for a year now. Great customer service, always open to ideas and in fact really positive about them. A small business owner working for small business owners. Any problems are looked in and solved quickly and efficnelty.

Pros

Easy to use. Great customer service. Time saving product

Review Source

Response from The Booking Factory

November 30, 2016

Ahh Debbie thank you for the great review, as one of our early customers you have been invaluable in helping us to where we are today!

PS

Phuping S.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Almost perfect "

April 27, 2017

4.0

The software was good. However, it was quite hard to get help from a local staff. Moreover, some agencies that my hotel use are not linked with the software.

Pros

Functions were easy to use

Cons

Some agencies are not linked to the software

Review Source

Response from The Booking Factory

April 28, 2017

Hey Phuping, so happy you had the time to leave a review and it's so exciting to support our users in Thailand. We use a channel manager from Europe which don't have quite all the Asian channels connected and we are looking into fixing this soon with another channel manager... Watch this space!

LP

Larry P.  
Owner  
  
Used the software for: Less than 6 months

### "Very easy to use system and support response is very quick. "

January 8, 2018

4.0

Pros

Ease of use. Even my Thai staff that cannot read English can use it with a little training. Easy to edit bookings.

Cons

Cant edit booking after check out date. Sometimes need to do because of staff error. After creating booking have to reopen booking before entering payment.

Review Source

NC

Nash C.  
  
  
Used the software for:

### "Essential features accessed quickly "

April 27, 2017

5.0

Good things come in small packages. BF is a brilliantly powerful and scalable. It's changed our business and allowed us to drive a far more efficient operation. Plus it's always improving.... isn't crammed full of features that you don't use. User friendly ... easy... result!

Review Source

Response from The Booking Factory

April 28, 2017

Thanks so much for taking some time to leave a review Nash! You certainly push us to give some innovative features that you need for your growing chain of serviced apartments, love the challenge and working with you!

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