--- title: "Fusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/140079/InnoSoft-Fusion/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Our flagship product Fusion, helps facility operators and front-line staff manage their recreation facilities and also supports a wide range of online services. From membership management through to checking out equipment and controlling access to various facilities. Fusion is an all-in-one solution that includes a full suite of point-of-sale, reporting and communication tools. InnoSoft's latest creations are FusionGO, mobile app and FusionIM league management software. ## What is Fusion used for? [Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Admissions](https://www.capterra.com/admissions-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price CA$0.01 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fusion?[Manage this product listing](https://www.g2.com/products/innosoft-fusion/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion 4.4 (34) VS. [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting Price CA$0.01 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (34) Ease Of Use 4.1 (182) Value For Money 4.1 (30) Value For Money 4.3 (144) Customer Service 4.4 (31) Customer Service 4.7 (168) ## Fusion alternatives [4.4 (129)](https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews/) Starting price $144.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (23)](https://www.capterra.com/p/132389/Cogran/reviews/) Starting price $925.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.9 (83)](https://www.capterra.com/p/115451/ACTIVE-Net/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars ## FAQs about Fusion Overview ### Which roles and teams benefit most from Fusion? Fusion is most used by campus recreation directors, fitness and wellness coordinators, membership staff, and program or project managers. These teams manage activity schedules, participant registrations, memberships, and service delivery. IT managers and support technicians administer access, troubleshoot system issues, and maintain technology operations, while senior leaders monitor departmental services and client relationships. Answer based on 34 reviews Overview ### What company size and specific industries is Fusion built for? Fusion is designed for campus recreation centers, municipalities, and aquatic centers across Canada, the United States, and Europe. It suits organizations that run and manage programs, courses, and classes, especially public-sector and recreation operations serving local communities and campus populations. Features and Usability ### What are the key features of Fusion? Fusion offers CRM, email marketing, marketing automation, and an information hub for managing customer data and outreach. It also includes scheduling, mobile app access, billing and invoicing, reporting and statistics, and website integration, plus self service portal functions for booking, registration, and member interactions. Getting Started and Support ### What training and onboarding options does Fusion offer? Fusion provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Fusion offer, and how do users rate the experience? Fusion offers email/help desk, phone support, and 24/7 live representative assistance. Users generally describe support staff as friendly, knowledgeable, and quick to respond to routine issues, with effective follow-up. However, some report slower resolution for complex problems, custom reports, and periods of staffing changes. Answer based on 12 reviews Ease of use ### Is Fusion easy for campus recreation staff to use? Fusion makes daily membership, access, sales, and equipment tasks easy for many campus recreation teams. Front-line and student staff often learn the clean interface quickly, while online training supports onboarding. However, calendar reservations, rental agreements, reporting, and some portal workflows can feel tedious or difficult to navigate. Answer based on 17 reviews ## Features AI summary Based on 4,125 Membership Management reviews Not all membership management software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) Fusion includes **Registration Management**. However, it does not include **Member Database** or **Payment Processing**. With **Registration Management**, organizations can handle sign-ups more efficiently, keep enrollment workflows organized, and reduce manual administrative work, helping teams manage member intake with greater consistency and accuracy. Billing & Invoicing Create, manage, and send invoices or bills to customers Booking Management Create, update, and manage bookings, itineraries, and reservations Calendar Management Track and manage schedules and meetings via an integrated calendar Check-in/Check-out Track the status of assets and whether they're checked in or out Class Scheduling Schedule in-person or online classes Contract/License Management Track, store, and access client contracts or licenses Fusion 24 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Equipment Tracking: Track the location of specific equipment at all times - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Information Hub: A centralized repository of all information that might be useful to students - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - League/Team Management: League/Team Management - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Mobile App: Access the system via a mobile application - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 4.1 (30) Basic CA$0.01 Per User,Per Year Value for money 4.1 (30) 4.1 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (31) 4.4 Based on 31 reviews ## User reviews Overall rating 4.4 Based on 34 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(12) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT Support Used the software for: 3-5 years ### "Campus Recreation software that checks all the boxes" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 7, 2019 We have been a customer of Innosoft Fusion since 2013, and have been extremely happy with the Suite of Software for Campus Recreation, having watched it develop and improve with each release. As a tier 1 University with 40000 students, we have about 6000 daily access events at 4 separate facilities. In addition we have up to 500 unique Program Registrations, 700 Equipment Issue transactions and dozens of in-person or online membership renewals. We have an average of 100 daily visits to our web portal viewing program offerings, and during the late Spring this increases to 1000 unique visits for Swim Lesson registration. Innosoft Fusion handles the traffic seamlessly, and the user experience is such that there is little need for Rec Center IT support. During this time we have also developed a close relationship with Innosoft, such that we consider ourselves a partner in each other's success. Pros This software centralized a number of legacy and one-off applications, such as Memberships, Locker Sales, Facility Access and Equipment Issue into a single suite that is easy to maintain and update. Cons I have some outstanding support issues that still have not been fully addressed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Director - Business Operations - Campus Recreation Used the software for: 3-5 years ### "User Friendly Fusion!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2019 Overall, Fusion has been excellent for Missouri State University. I attended their first Fusion Summit which was a wealth of information. It has been easy to learn, easy to train others and the user manuals are easy to get to for general questions. Did I mention the support staff was great? Pros It is user friendly, works great with our University Banner system and the support staff are excellent. Continual updates and new releases of modules are a great benefit too. Reports are easy to get and it is easy to request enhancements and regular support tickets too. Cons Compared to the software we had before, not much to dislike. If there have been issues, the staff have worked with me and/or our Computer Services department to get everything resolved as quickly as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Manager Used the software for: Less than 1 year ### "FUSION" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 14, 2019 As a Recreation Management Software Fusion offer more than most competitors. The registration and portal are easy for members and staff alike. I would like to see the facility side of things flushed out to make the functionality more robust. The customer service side of things is great - quick responses to concerns to try to sort out the true problems. Pros \-easy to use -intuitive -training of staff quick and straightforward -customer facing - easy to set up accounts and register for programs Cons \-facility booking/rentals - not very robust, many areas lacking -rental agreements are cumbersome and difficult to adjust Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Fitness and Wellness Coordinator Used the software for: 3-5 years ### "Helpful Software System for Fitness and Wellness!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 8, 2019 I am able to easily access reports in a timely fashion. The software allows me to use more time on other job responsibility and less on crunching numbers to obtain reporting information. Pros I appreciate the ability to capture reporting information for personal training and other FitWell services, like Massage and fitness events. Cons I enjoy the software. It works well for my needs. I learned a lot of helpful tools to use at UC Riverside, like invoicing, and online purchasing options for personal training services. I look forward to adding services to our UC Riverside Fusion program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Associate Director Used the software for: 3-5 years ### "FUSION AT MSU" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2019 FUSION is a dedicated company that continues to grow but not out price university recreation budgets. With their current leadership, they should stay at the top of the ladder with the best rec software and campus solutions. Pros It is the BEST software for rec centers. It's always evolving and the staff are very receptive to new ideas and updates. Cons It sometimes doesn't offer exact solutions for our needs, however the company is very receptive to suggested growth and has grown and continues to grow its product to accommodate its clientele. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Assistant Used the software for: 3-5 years ### "University of New Brunswick | Recreation Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2019 Fusion, in my opinion, is the engine that runs our services drives our services here at URec. Through my time in a management role, I've been able to work with each of our department heads to find a way in which we can use Fusion to improve their efficiency and provide an excellent quality of service to our members. Pros \- POS system is great to use - Program registration functionality is huge for our sport clubs, sport camps, fee-based programs, etc. - Member portal is a great feature to use for online member sales. - love the new app we're going to be launching this fall! Cons \- Would love if Fusion IM was more integrated with Fusion financially. (i.e. Member could register for intramurals in-person rather than having to go online and pay later through invoice in person). This also throws off our financial daily deposit reporting. - Have had an issue with Students not able to sign into the member portal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior Assistant Director of Business & Client Relations Used the software for: 3-5 years ### "Fusion Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 17, 2019 Pros Fusion is a robust software with many different features. At our facility we do our best to utilize as much as possible. Currently we are using Access, Calendar/Reservations, Sales, and Equipment. We recently implemented the online portal. I think the Access, Sales and Membership portion of the software is the most intuitive and easy to use. Cons The Calendar/Reservation is not very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 1-3 years ### "Fusion is the best Rec Sport solution currently on the market 2019" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2019 Our business processes fit most of the software solution, there are some minor issues that hopefully will be integrated in future releases, the development team seems to listen to what the customer base wants and needs to run our operations Pros Customer training, ease of use, adaptability to business processes Cons defer payments, like creating installments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Manager, physical activity Used the software for: Less than 1 year ### "Can't provide a ringing endorsement...." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 April 11, 2019 Until recently they have often been dismissive of issues that we have raised.... but not that they are starting to be able to replicate the issues on their side they are working more cooperatively. There are still many outstanding tickets, but I am hopeful that they will all be addressed in due time. Pros web based, and it was probably the best of the options we considered when looking to replace our software like that you can email from the system / program and that it keeps a record of what has been sent. Cons MANY issues... crashing and weird bugs, especially with the calendar side of things. the system crashed on the first 3 large registrations we held. The reporting functions are terrible.... everything I want I have to do a "work around" by dumping into excel and / or using an additional software. The contracts for rentals are very difficult. There have also been some issues with court bookings.... people not able to cancel a court (and when they do they get no confirmation that it has been cancelled). The drop-in programs do not display well on the portal and so far we have not been able to display them on our screens by pulling the data from Fusion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Assistant Director, Alumni Engagement; Manager, Sales and Customer Service Used the software for: 1-3 years ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2019 Great experience. Pros Flexibility and user-friendly interface. Cons Some of the reporting can get a little clunky at times but the CX team is always there to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140079/InnoSoft-Fusion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.