--- title: "Fusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/140079/InnoSoft-Fusion/" page_type: "product" language: "en" --- # Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Our flagship product Fusion, helps facility operators and front-line staff manage their recreation facilities and also supports a wide range of online services. From membership management through to checking out equipment and controlling access to various facilities. Fusion is an all-in-one solution that includes a full suite of point-of-sale, reporting and communication tools. InnoSoft's latest creations are FusionGO, mobile app and FusionIM league management software. ## What is Fusion used for? [Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Admissions](https://www.capterra.com/admissions-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price CA$0.01 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fusion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://innosoftfusion.com&name=Fusion) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fusion 4.4 (34) VS. [4.4 (129)](https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews/) Starting Price CA$0.01 Per User, Per Year Starting Price $144 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (34) Ease Of Use 4.2 (182) Value For Money 4.1 (30) Value For Money 4.2 (144) Customer Service 4.4 (31) Customer Service 4.6 (168) ## Fusion alternatives [4.3 (147)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) [4.5 (182)](https://www.capterra.com/p/268006/Daxko-Operations/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [AllBooked by Skedda](https://www.capterra.com/p/10027256/AllBooked/) [4.8 (77)](https://www.capterra.com/p/10027256/AllBooked/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Dash](https://www.capterra.com/p/252344/DaySmart-Recreation/) [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Fusion Overview ### Which roles and teams benefit most from Fusion? Fusion is most used by campus recreation leaders, membership services teams, and operations coordinators who manage daily facility workflows. Directors and assistant directors use it to oversee programs, reporting, and business operations, while customer service and membership staff rely on it for member management, sales, scheduling, and front-desk service delivery. Answer based on 34 reviews Overview ### What company size and specific industries is Fusion built for? Fusion is designed for campus recreation centers, municipalities, and aquatic centers in Canada, the United States, and Europe. It suits organizations that manage programs, courses, and classes, making it a fit for public recreation operations and education-related facilities of various sizes. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Fusion? Fusion offers CRM, email marketing, marketing automation, and an information hub for managing customer data and communications. Core scheduling features include scheduling, calendar management, class scheduling, and booking management, while additional functions cover billing & invoicing, registration management, reporting & statistics, and a self service portal. Getting Started and Support ### What training and onboarding options does Fusion offer? Fusion provides in person training, live online sessions, webinars, documentation, and videos to support teams getting started. In person and live online formats allow guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Fusion offer, and how do users rate the experience? Fusion offers email/help desk, phone support, and 24/7 live representative support. Users often describe support as friendly, helpful, and quick to respond, especially for routine questions and issue follow-up. Some reviewers note slower handling for complex problems, custom reports, and periods of staff change or team growth. Answer based on 12 reviews Ease of use ### How easy is Fusion to use? Fusion is generally easy to use for daily operations, especially for front-line staff, student workers, and campus recreation teams. The interface and portal feel clean and straightforward, which helps with training, but some users find navigation tedious and say calendar, rentals, and reporting tasks can feel clunky. Answer based on 17 reviews ## Features AI summary Based on 4,076 Membership Management reviews Capterra data shows that buyers of Membership Management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) Fusion supports **Registration Management**. However, it does not include **Member Database** or **Payment Processing**. Its **Registration Management** functionality helps organizations handle sign-ups more efficiently, reduce manual administrative work, and keep enrollment activities organized, allowing teams to manage member intake with greater consistency and control. Billing & Invoicing Create, manage, and send invoices or bills to customers Booking Management Create, update, and manage bookings, itineraries, and reservations Calendar Management Track and manage schedules and meetings via an integrated calendar Check-in/Check-out Track the status of assets and whether they're checked in or out Class Scheduling Schedule in-person or online classes Contract/License Management Track, store, and access client contracts or licenses Fusion 24 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Equipment Tracking: Track the location of specific equipment at all times - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Information Hub: A centralized repository of all information that might be useful to students - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - League/Team Management: League/Team Management - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Mobile App: Access the system via a mobile application - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 4.1 (30) Basic CA$0.01 Per User,Per Year Value for money 4.1 (30) 4.1 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (31) 4.4 Based on 31 reviews ## User reviews Overall rating 4.4 Based on 34 reviews Filter by rating 5(17) 4(12) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kristen B. Technology Support Technician Recreational Facilities and Services ### "Fusion ECU" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2019 Fusion has been great to work with. They are always very helpful and eager to help find a solution to problems we run in to. Can't wait for the new release to come out and for us to launch the FusionGO app next month. Pros Fusion is a very easy software to learn for both customers and staff. Their customer support is top-notch and always super quick to respond and resolve issues. They also have an Ideas Portal where customers can submit ideas and vote on ones for future implementation. I like that they actually take these ideas into consideration because they have already planned to implement several of the ideas that received the most votes from customers. They also have a very informative online manual that shows screenshots and step-by-step instructions on most aspects of the software. Cons Fusion lacks a few features we wish it had such as a Charge to Account payment option, deposit for summer camps, ability to check in participants for programs by offering (not just schedule), and ability to attach waivers to multi-visit passes and lockers. I will say that they are working on the deposit feature, however it won't be ready until this summer after camp registrations have already started. I also wish there was a way to do discounts on line for things like a member registering their child for a certain number of weeks without us having to do it on the back-end manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Manager, physical activity Recreational Facilities and Services ### "Can't provide a ringing endorsement...." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 April 9, 2019 Until recently they have often been dismissive of issues that we have raised.... but not that they are starting to be able to replicate the issues on their side they are working more cooperatively. There are still many outstanding tickets, but I am hopeful that they will all be addressed in due time. Pros web based, and it was probably the best of the options we considered when looking to replace our software like that you can email from the system / program and that it keeps a record of what has been sent. Cons MANY issues... crashing and weird bugs, especially with the calendar side of things. the system crashed on the first 3 large registrations we held. The reporting functions are terrible.... everything I want I have to do a "work around" by dumping into excel and / or using an additional software. The contracts for rentals are very difficult. There have also been some issues with court bookings.... people not able to cancel a court (and when they do they get no confirmation that it has been cancelled). The drop-in programs do not display well on the portal and so far we have not been able to display them on our screens by pulling the data from Fusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RY Robin Y. Director Higher Education ### "Fusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 5, 2019 Customer service is outstanding and always very helpful to at all levels with analyzing and fixing problems. Pros Ease of use, used by many student workers and they easily have figured out how to use various components. Cons Wish we could create our own reports, I believe that feature is coming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Evan R. Project Assistant Recreational Facilities and Services ### "University of New Brunswick | Recreation Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2019 Fusion, in my opinion, is the engine that runs our services drives our services here at URec. Through my time in a management role, I've been able to work with each of our department heads to find a way in which we can use Fusion to improve their efficiency and provide an excellent quality of service to our members. Pros \- POS system is great to use - Program registration functionality is huge for our sport clubs, sport camps, fee-based programs, etc. - Member portal is a great feature to use for online member sales. - love the new app we're going to be launching this fall! Cons \- Would love if Fusion IM was more integrated with Fusion financially. (i.e. Member could register for intramurals in-person rather than having to go online and pay later through invoice in person). This also throws off our financial daily deposit reporting. - Have had an issue with Students not able to sign into the member portal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joy P. Director, Campus Recreation Higher Education ### "Penguin Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 2, 2019 Pros The software is easy to use by all stakeholders.. student staff as well as the diverse group of professional staff on our CR team. I appreciate that the company is listening to it's users and takes our suggestions and needs in to consideration when rolling out new features. They own up to mistakes and try to correct as soon as possible. They have a great team and are willing to work with the users. Cons As they experienced some growing pains and staff changes, customer service was impacted but the company owned up to it and worked through the challenges. I am still not clear on how or when the update of the Portal ( CR store) takes place at each school. I wish there was a better system for this . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Stephanie P. Customer Service Representative Recreational Facilities and Services ### "Fusion for Athletic Facilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 1, 2019 Overall, Innosoft Fusion is a useful software for athletic facilities. It provides several useful functions and allows us to process sales efficiently. Pros When selling items, this software takes into account the person's account status to ensure items (ie. memberships) are only sold to those who qualify and at the correct price. Cons The software freezes often when switching from one function to another (ie. from sales to calendar) due to the high volume of information it stores. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Program manager Recreational Facilities and Services ### "Fusion from my point of view" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 22, 2019 Pros This software allows us to put multiple program areas into one place. We use the it for class registration, communications, equipment issue, inventory, facility reservations, and more. Cons When issues arise its often a out of your hands as a user. Most issues have to be corrected with the aid of product support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mackenzie L. Coordinator of Member Services Recreational Facilities and Services ### "Best im Collegiate Recreation" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 16, 2019 Fusion has been beneficial to our operations. Overall, it allows us to complete day to day activities and is user friendly. My concern is with the long term functionality of Fusion. It seems that user future functionality requests are unable to be achieved in the near future. Pros Easy to use, multiple functionalities, and the online training system is helpful. Cons Future requests do not have timelines, unable to make small edits with current system, there are usually errors (minor) after updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Tiffany T. FitWell Coordinator Education Management ### "Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 15, 2019 I use it for my group fitness programs, which is useful at times, but not all features can work with my own area of the recreation department. However, still useful in its abilities and having access to older data for easy transference and reflection. Pros Allows me to access older data that can show trends and participant numbers. Easy to transfer information into new programming. Cons Some features are hard to use, while some require additional software/technological tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Assistant Director of Business & Client Relations Higher Education ### "Fusion Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 15, 2019 Pros Fusion is a robust software with many different features. At our facility we do our best to utilize as much as possible. Currently we are using Access, Calendar/Reservations, Sales, and Equipment. We recently implemented the online portal. I think the Access, Sales and Membership portion of the software is the most intuitive and easy to use. Cons The Calendar/Reservation is not very user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140079/InnoSoft-Fusion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.