# Page 2 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Fusion the right Membership Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140079/InnoSoft-Fusion/reviews

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Fusion

4.4 (34)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Fusion

## Showing most helpful reviews

Showing 26-34 of 34 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Stephanie P.  
Customer Service Representative  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Fusion for Athletic Facilities"

February 1, 2019

4.0

Overall, Innosoft Fusion is a useful software for athletic facilities. It provides several useful functions and allows us to process sales efficiently.

Pros

When selling items, this software takes into account the person's account status to ensure items (ie. memberships) are only sold to those who qualify and at the correct price.

Cons

The software freezes often when switching from one function to another (ie. from sales to calendar) due to the high volume of information it stores.

Review Source

BT

Bernardo T.  
Associate Director, Marketing and Programs  
Education Management  
Used the software for: 2+ years

### "Depends on your needs"

January 12, 2019

3.0

The people that work for fusion are very nice and knowledgeable. The platform itself has been a nightmare because of its lack of functionality for our needs as well as the link the time it takes to make any adjustments.

Pros

I really like the way it is very customer friendly

Cons

No waitlist for Group fitness. Waitlist functionality is very limited

Review Source

BB

Brittany B.  
Member Services Coordinator  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Top of the Line for Recreation Software"

January 7, 2019

5.0

My experience with Fusion has been really great! They are great at teaching the software and troubleshooting with you. Their step-by-step instructions are constantly a great tool for students and professional staff members.

Pros

Fusion is constantly listening to customer feedback to add features that are needed for the growing industry.

Cons

While the customer support work really hard, they are still a pretty small team and can't always run solutions or get custom reports quickly.

Review Source

kH

kristen H.  
Director, Recreation Services  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Innosoft Fusion Review"

January 15, 2019

5.0

The customer service is wonderful.

Pros

It is customizable. We were able to build it specifically for our facilities, programs and services.

Cons

There are still some specific functions within what we currently use that can be created.

Review Source

VR

Verified Reviewer  
Marketing and Membership Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "Very pleased with the capabilities and ease of this product"

February 1, 2018

5.0

Pros

The user-friendly dashboard and the extensive capabilities of the program RE marketing, membership, and customer service.

Cons

There were a few updates needed and the company indicated that they are waiting for enough people to request the changes rather than implementing them proactively.

Review Source

SH

Scott H.  
Director for Campus Recreation  
Higher Education  
Used the software for: 2+ years

### "Great Partner"

October 17, 2018

5.0

Pros

They are very receptive to our needs. They are always making their product adaptable for the needs of the industry.

Cons

The product and service they provide works very well for our needs. No real concerns

Review Source

VR

Verified Reviewer  
Assistant Manager - Membership Services and Sales  
Higher Education  
Used the software for: Less than 6 months

### "Good enough but not great "

January 4, 2019

3.0

Pros

The interface is easy and straightforward for front line staff to understand to use.

Cons

A lot of bugs so it meant crashes were common.

Review Source

CD

Carl D.  
Youth Programs Coordinator / Camp Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Fusion Review"

January 7, 2019

5.0

Very good.

Pros

Fusion is central to our organization and its practicality allows us to achieve goals and sustain our business model. Whilst I do not claim to understand all of Fusion's possibilities the systems we us function well.

Cons

Fusion let's itself down due to its lack of support for youth camps. Youth camps are a massive growing industry particularly on college campuses and we find ourselves going elsewhere for our software. This is somewhat inconvenient when we have Fusion already in place.

Review Source

MS

Michelle S.  
Assistant Director-FitWell  
Recreational Facilities and Services  
Used the software for: 2+ years

### "A Great Tool"

January 9, 2019

5.0

I love InnoSoft Fusion! I really enjoyed their first university conference. I learned a lot of new things I could do to improve my programs at this conference. The support staff is always so helpful and willing to spend time with you.

Pros

I love how you can easily collect data/reports and manage programs.

Cons

There are no cons at this time for this software.

Review Source

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