--- title: "eTrak Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eTrak Software - reviews, pricing plans, popular comparisons to other Parks and Recreation products and more." source_url: "https://www.capterra.com/p/140080/eTrak/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # eTrak Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eTrak ## What is eTrak? The eTrak Recreation Software family of products -- eTrak-Plus, eTrak-Pro, and eTrak-Play -- provides cloud-based, cost-effective, powerful recreation management solutions for any sized organization. Secure, fast, and reliable, each eTrak Recreation Software system enables management of registrations, reservations, reports, camps, leagues, and much more. Get easy online registrations, rentals and payments from any web-enabled device with eTrak Recreation Software, the Ideal Blend of Tech and Rec ## What is eTrak used for? [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eTrak?[Manage this product listing](https://www.g2.com/products/etrack-plus-etrak/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eTrak 4.4 (16) VS. [4.6 (100)](https://www.capterra.com/p/127064/RecDesk/reviews/) Starting Price $99 Per User, Per Month Starting Price $3835 Usage Based, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.6 (167) Value For Money 4.6 (16) Value For Money 4.7 (152) Customer Service 4.7 (15) Customer Service 4.8 (162) ## eTrak alternatives [4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (14)](https://www.capterra.com/p/10018718/VenueSumo/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (29)](https://www.capterra.com/p/186896/Club-Caddie/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140080/eTrak/alternatives/) ## FAQs about eTrak Overview ### Which roles and teams benefit most from eTrak? eTrak is most used by administrative staff, finance teams, and community services leaders who manage registrations, payments, records, and daily program operations. Recreation coordinators, foremen, and superintendents rely on it to organize facilities, activities, and participant schedules, while communications staff support public information and program promotion. Answer based on 15 reviews Overview ### What company size and specific industries is eTrak built for? eTrak is designed for parks and recreation agencies, athletic leagues, health clubs, community centers, and similar businesses that manage leagues, tournaments, memberships, campgrounds, and related activities. It fits organizations in recreation and community service settings that need tools for scheduling and program administration. Features and Usability ### What are the key features of eTrak? eTrak offers billing and invoicing, check-in and check-out, and registration management for handling member and participant activity. It also includes contract and license management, employee management, and facility management, plus event management, league and team management, membership management, child care, and rental management. Getting Started and Support ### What training and onboarding options does eTrak offer? eTrak provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does eTrak offer? eTrak provides 24/7 live rep support for customers needing direct assistance at any time. Support is available through a live representative channel, giving users immediate contact options when issues arise. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 270 Parks and Recreation reviews Capterra reviewers highlight these as the features buyers value most when choosing Parks and Recreation software: - **Registration Management** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**58%**) - **Customer Accounts** (**53%**) eTrak supports **Registration Management**, which helps organizations handle program sign-ups and participant enrollment more efficiently. However, it does not include **Electronic Payments** or **Customer Accounts**. Instead, it offers other important capabilities that reviewers also rate highly, including **Billing & Invoicing** (**50%**) and **Membership Management** (**54%**). These features help businesses track charges, manage recurring member relationships, and keep participant records organized, allowing teams to run daily operations with better control. Billing & Invoicing Create, manage, and send invoices or bills to customers Check-in/Check-out Track the status of assets and whether they're checked in or out Contract/License Management Track, store, and access client contracts or licenses Employee Management Track employee schedules, availability, and performance across projects and tasks Event Management Schedule and manage the logistics of activities and other gatherings Facility Management Manage the maintenance of building facilities eTrak 10 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Contract/License Management: Track, store, and access client contracts or licenses - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Facility Management: Manage the maintenance of building facilities - League/Team Management: League/Team Management - Membership Management: Database of members to track personal information of individuals and families - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment --- Get Advice We can help you find the software with the features you need. Features 4.3 (16) 4.3 Based on 16 reviews ## Pricing Value for money 4.6 (16) Free Trial Basic $99.00 Per User,Per Month Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (15) 4.7 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(6) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Used the software for: Less than 1 year ### "True fully functioning rec management software." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2016 I have worked with several small to medium sized governmental recreation organizations over the last 15 or so years. I have used many of the products listed here. So far this product has been the best bang for the buck. It is intuitive to use for front line staff and rec programmers alike. I has features that I have not seen in many other applications. Their customer service blew away what I had experienced with other big name rec software companies. It is all inclusive and invoices a flat annual fee. The initial year will be more expensive, but will include at least 2 or 3 onsite training sessions with people who are recreation professionals who actually use this software daily. 24/7 365 support. Pros Full featured, fully functional, no hidden seat fees or per transaction fees, excellent customer service, web based so no need to house it on an onsite server, cost, does not require proprietary hardware as some applications do. Simple online registration process for customers. Intuitive for staff and public users. Huge variety of customization for item and facility set up. great membership online registration and reservation modules. Refunds are a breeze, gl's are straight forward, coaches credits can be automated, scholarships have great customization and are automatically deducted during registrations. Monthly billing/installment payments are a customizable option ......I can go on. Cons Sometimes system upgrades temporarily affect individual module functionality adversely, but they usually remedy these issues promptly. Still using java and flash but their intentions are to move away from those technologies very soon. Limited customization of online registration portal. (somethings just don't have a way for the organization to edit them. AC Accounting Clerk Accounting Clerk Used the software for: 1-3 years ### "My experience has been nothing short of astounding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2018 Pros The layout is simple enough for everyone to use. It is not hard to navigate to the screen that you need, and I enjoy the fact that the screen that the operator see's is different then the screen that the customer sees even though similar just because the customers don't need to see everything that the internal customers see. I love the fact that the staff is always there for you whenever you need them. They are so friendly and always find a way to fix any issue if there is ever an issue. The fact that you can customize the software to your liking makes it also fantastic because every company has different needs so that is a plus! Cons When the system goes through an upgrade, sometimes it puts the system on "hold", where we cannot use it, until the upgrade is complete, but that is understandable with any web based system. SE Secretary Secretary Used the software for: 3-5 years ### "Was in original training class when introduced to our business." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 28, 2018 Pros Once properly trained and hands on and understood the program is sufficient. It takes team members to constantly work with system daily to have the knowledge needed. Cons We have a lot of issue with intermittent down time through out the day everyday. To many steps to achieve an ending. CS Community Services Business Manager Community Services Business Manager Used the software for: 3-5 years ### "eTrak-Plus software is can be used in a variety of applications and functions." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 29, 2018 Automation of the registrations, rentals, memberships and collection processes across several specific operational areas with in our Leisure Services Department. Presence online for conducting business. Pros The software is very adaptable to the way your organization operates. The fee rules can be set-up very specifically to your operating requirements. Cons (1) Lack of documentation to support system set-up and use of the software. (2) Software updates are often implemented with short notice and during normal operating hours. If would be great if software updates could be scheduled by automation, outside of normal operating hours. Preferably between mid-night and 4:00 am. M& Marketing & Communications Coordinator Marketing & Communications Coordinator Used the software for: 3-5 years ### "Great software for large or small recreation department. Great customer service. " 5.0 March 27, 2018 Pros Great customer service. Product can grow with your company because you have access to developers. Easy to use on both operator side and customer (internet) side. We have had e-trak for 5 years now. We use it for league registration, after school registration and check/in and check-out, rentals, point of sale for concessions, point of sale for Waterpark entrance, locker rentals, and so much more. Cons The use of flash. With flash being part of the product, the operator side of the software will not run on iPads or tablets. This limits mobility with staff at outdoor facilities. AD Assistant Director Assistant Director Used the software for: 3-5 years ### "From day one they are there for you!" 5.0 March 29, 2018 Pros The customer support is outstanding! Ease of navigation on the admin end. It can handle what our department needs are easily. If we need it to do something the Etrak staff does its best to make it happen. The 24 hour help line is really what makes it great. Cons At first it was difficult to help to customers issues as they see a different screen then we do in house. But honestly once you get comfortable with the system it is easy to navigate. AS Administrative Specialist II Administrative Specialist II Used the software for: 3-5 years ### "Easy to learn and use." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2018 Ease of registering customer for items or rentals. Pros It will keep up with most things that we use to keep on spreadsheets. Pulling reports is easier. The employees are really great! Very friendly and willing to help when we call. Cons We have found some problems with the software and the amount of time it takes to fix the problems and roll them out does get quite long sometimes. FM Facility Manager Facility Manager Used the software for: 3-5 years ### "Great staff to work with. They understand recreation issues and come up with solutions." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 28, 2018 Ease of completing the survey. Did not use it to create the survey. Pros New staff can be registering people in 15 minutes of training on software. Facility scheduling, you can see multiple rooms for the same day on 1 screen. Cons Intermittent re-boots of software. Some reporting needs updating. Use of JAVA for quick printing would be good to go away. RS Recreation Superintendent Recreation Superintendent Used the software for: 3-5 years ### "We are one of the original users of Etrak and we love all the features." 5.0 March 29, 2018 Pros We use most of the features of Etrak and we especially like that the software is flexible and user friendly. We can request new reports to meet our needs and the programmers understand recreation. Cons Sometimes there are changes made to the software that we aren't made aware of; glitches in fee rules sometimes. AA Administrative Assistant Administrative Assistant Used the software for: 3-5 years ### "Excellent Program" 5.0 March 28, 2018 Pros The reports that can be brought up is amazing. The customer service is also great! When I train new employees it seems so easy that they catch on quickly! Cons Sometimes it is slow. Sometimes there is no advanced warning on going down. Sometimes the staff doesn't call back but they fix the problem. [View all Reviews](https://www.capterra.com/p/140080/eTrak/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.