--- title: "SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1291 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140086/Simplybook-me/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- SimplyBook.me 4.6 (1291) [View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of SimplyBook.me Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “The automated reminder system has drastically reduced missed appointments, and parents frequently comment on how straightforward the booking process is from their phones or computers.“ July 24, 2026 KN Katrin N Owner operatorHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The system doesn't recognise it's own bookings. If you're a solo entrepreneur with a life who can't spend constant time on a laptop to block out times in your calendar AND the booking system, this unfortunately makes the whole thing obsolete.“ August 8, 2025 EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “It has proven to be a highly dependable, secure, and professional solution that has significantly boosted our appointment show-up rates and enhanced our lab's public image.“ July 24, 2026 Eliška Š ProductionEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ironically, the most challenging part of the setup was connecting the payment gateway, since Stripe’s process is quite confusing.“ November 10, 2025 EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “SimplyBook.me has become an invaluable asset for our research lab, streamlining how we coordinate study sessions with parents and their children.“ July 24, 2026 NF Nathan F DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I did not like that I had to pay for setting up a custom domain (to link one I already own - ostensibly for SSL which doesn't make sense since this could be free or included in subscription fee) and more options are needed for managing late bookings or adding bookings to a waiting list.“ March 24, 2024 Jayden C Business Development DirectorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “The automation saves us hours of administrative work each week—no more back-and-forth emails or double bookings.“ March 27, 2026 Rajesh S OwnerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Initially we had lot of trouble mainly due to number of fields required.“ October 27, 2025 ## Showing most helpful reviews Showing 1-25 of 1291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eliška Š. Production Events Services Used the software for: Less than 6 months ### "Easy Setup, Great Support, and Excellent Value" November 10, 2025 5.0 My overall experience with SimplyBook.me has been very positive. I was able to set up most of the system on my own thanks to its clear and user-friendly interface. Whenever I wasn’t sure about something, I could either use the built-in AI search tool—which pulls information directly from their materials—or contact live support. Both options were extremely helpful, and everything was successfully configured in the end. Ironically, the most challenging part of the setup was connecting the payment gateway, since Stripe’s process is quite confusing. However, that’s more of a Stripe issue than SimplyBook.me’s. We actually use SimplyBook.me for organizing a two-day event, not for running a business, and it still provides everything we need. It’s flexible, intuitive, and works perfectly for our purposes. Overall, SimplyBook.me has fully met my expectations, and the price-to-performance ratio is excellent. I can definitely recommend it to anyone looking for a reliable and easy-to-use booking system. Pros Clear and intuitive interface Easy to set up without external help Helpful AI search tool and responsive live support Flexible enough even for one-time events Excellent value for money Cons No support or system interface in the Czech language Settings are divided into several interconnected tabs, so it’s sometimes necessary to double-check that one change hasn’t affected another area Review Source Response from SimplyBook November 25, 2025 Dear Eliška thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team MA Michael A. Founder Marketing and Advertising Used the software for: 1-2 years ### "Exceptional value for money calendar scheduling that works with top platforms" November 10, 2025 5.0 SimplyBook.me works great for our use — it connects with all 3 major platforms (including iCloud calendar), and is easy enough for clients and leads to use. Pros Exceptional value for money calendar scheduling. Very flexible, integrates with Google, Microsoft and Apple. Excellent customer support. Cons Setup might require a bit of investment in terms of a learning curve, but this is not unexpected or even a major complaint — I fully expect those with multiple calendars will have to do some work. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing SimplyBook.me Connects with Apple's iCloud calendar, and Calendly does not. Review Source Response from SimplyBook November 18, 2025 Thank you so much Michael for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team. EM Eku M. Club Director Sports Used the software for: Less than 6 months ### "Honest Review of Simplybook" March 13, 2025 1.0 Terrible - This product while good intentioned, simply cannot handle execution at scale. This product should be limited to small vendors who only have a small number of people booking. For context, we were part of an event with 1600 participants all trying to book at the same time, and quite frankly the tool was ineffective, frustrating, and a terrible user experience. Many users can’t log in at all. When they do get in, events either don’t display or aren’t clickable. There were a number of glitches/freezes throughout the process, and if you refreshed, you lost any progress you made, preventing teams from securing a time. For a process that already comes with high demand and pressure, these technical issues make it unnecessarily frustrating. I personally experienced the system freezing on the confirmation screen multiple times, which meant I lost the time I was trying to book and had to start over, and did not end up with my first option. Others have had similar issues. Pros I did not see any pros with SimplyBook.me Cons The system could not handle volume at scale. It was not easy to use, and froze/glitched regularly. Review Source Response from SimplyBook March 17, 2025 Hello Eku SimplyBook.me is well capable of handling such big load but then you have to contact our account managers and make sure that you are getting the high load product. The common version is done for beauty salons, yoga studios, consultants etc. which normally do not have anything near this load on a daily basis. We have a special queue manager to deal with this kind of load, so feel free to contact us if you want to take a look at that feature. All the best The SimplyBook.me team. WLL Wing Lam L. Director Events Services Used the software for: I used a free trial ### "Exceeded My Expectations – Highly Recommended!" July 29, 2026 5.0 I have been using it for just a few days, and it has already far exceeded my expectations. It is a fantastic booking system that has solved many of our operational challenges. The wide range of customizable options really helps streamline our daily operations and client interactions. Whenever we ran into an issue, the customer service team was quick to reply and resolve it. I am confident that we will continue using their service for our company, and I look forward to growing together! Pros What I appreciate most is how much time SimplyBook.me saves me daily. The system automates the entire scheduling process, from initial booking and online deposit collection to sending timely reminder notifications. The flexible plugin options allow me to customize forms and services to fit my exact business needs. My clients love the straightforward reservation experience, and the real-time calendar integration eliminates all scheduling conflicts. It is an incredibly reliable and complete booking solution that has completely transformed how I manage my daily appointments. Cons What I like least about SimplyBook.me is that the initial setup can feel a bit overwhelming due to the sheer number of customization options and features. It takes some time to figure out where everything is in the backend, especially when setting up complex services or specific custom features. The mobile app for admin management could also be slightly more intuitive and responsive. However, once you get past the initial learning curve, the platform works reliably. A slightly simpler interface for new users would make onboarding even better. Review Source Response from SimplyBook July 31, 2026 Dear Wing, thank you so much for leaving the positive feedback, we truly appreciate it. We also want to mention that now with our new AI assistant sitting inside the system you can get help with which features work the best for your business as well as helping to set everything up for you, please take a look and try it and I am sure that you will see how easy all the setup has become now. All the best The SimplyBook.me team Melissa W. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "SimplyBook.me automates the booking process in a simple way" August 14, 2023 4.0 I enjoy that Simplybook is both a booking platform and a straightforward website. I was too busy getting my firm off the ground to devote time and resources to creating a comprehensive website, yet Simplybook fulfilled the same functions for me. Pros In terms of value for money, SimplyBook.me is hard to beat. Extremely potent, offering a plethora of functionality and configuration options across a range of price points. The simplicity of the design and the ease of setting up the payment gateway are the two outstanding features. Cons Features beyond booking can be added to make this a comprehensive digital marketing platform for your business. Streamlining the platform's user interface might make it more convenient for users. Increasing its scope will allow you to reach a larger audience. Switched from [YouCanBookMe](https://www.capterra.com/p/163194/YouCanBookMe/)[Doodle](https://www.capterra.com/p/142620/Doodle/) For my online booking system, I had to program in automatic alerts, payment verification, and slot approval for the teachers. Using Simplybook.me was a breeze. Review Source Response from SimplyBook September 25, 2023 Dear Melissa Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it !! Good luck with your business going forward - we look forward to working with you! All the best The SimplyBook.me team VR Verified Reviewer Business Development Director Education Management Used the software for: 1-2 years ### "Best booking solution" March 27, 2026 5.0 Simplybook has been a game-changer for our business. It’s incredibly intuitive and simple to use, allowing us to set up and manage appointments with zero hassle. The automation saves us hours of administrative work each week—no more back-and-forth emails or double bookings. It truly is the best booking solution out there, streamlining our entire workflow efficiently. Highly recommended for anyone looking to simplify their scheduling and reclaim valuable time. Pros Saves Time & Reduces Admin: Users love that it eliminates back-and-forth emails and phone calls for scheduling. This frees them up to focus on their core business, with one reviewer calling it a "game-changer" that takes "chaos out of my life" . Ease of Use: The platform is consistently described as "easy to set up," "intuitive," and "effortless" for both business owners and their clients to navigate . Extensive Features & Customization: The wide range of features and "custom features" allows businesses to tailor the system to their specific needs, whether for a solo practice or a larger operation . Excellent Customer Support: Users frequently praise the support team for being "swift," "helpful," and providing "creative solutions" via live chat . Good Value: The pricing model, which allows unlimited providers and services, is seen as excellent value, especially for small to medium-sized businesses Cons Cost of Features: Essential features often require paid upgrades or occupy limited "custom feature" slots, and some paid add-ons are considered expensive Review Source Response from SimplyBook May 5, 2026 Thank you so much for leaving us this positive feedback, we truly appreciate it! All the best from the SimplyBook.me team PG Peter G. owner Consumer Services Used the software for: 1-2 years ### "Simplybook.Me is a must" December 30, 2025 5.0 SimplyBook.me is a strong, reliable booking platform ideal for service-based businesses that value automation, client convenience, and scalability. While power users may face a learning curve and increasing costs as they grow, the platform delivers solid functionality and professionalism when properly set up. Pros I loved the professional tools that were available to manage our clients. The system was highly customizable made it easy for clients to book, reschedule, or cancel appointments on their own. The fact that we now had Automated email and SMS reminders help reduce no-shows was amazing. Cons Design customization is somewhat limited without workarounds. some of its more advanced features come with a learning curve and require time to fully configure. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Better features and service were offered. Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your fantastic review, we truly appreciate it! And just to let you know then we now have an AI assistant sitting in the tool which can help with setting up the system for you, recommending the best features and answer any questions that you might have. Then of course we have our people in Live Chat available 24/5 if you might need anything else. All the best from the SimplyBook.me team LN Lydia N. Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Simply Amazing" March 20, 2026 5.0 Pros Fantastic features, easy to use, seamless integration with calendar and other apps. I use this for booking in clients and classes. Cons Nothing. I have had no issues that havent been resolved by either using the AI help or by talking with an agent. Review Source Response from SimplyBook March 23, 2026 Thank you so much Lydia for taking the time to leave us your review, we greatly appreciate it! All the best The SimplyBook.me team dV denise V. CEO Sports Used the software for: Less than 6 months ### "Straight forward provider" July 29, 2026 5.0 SimplyBook.me has been straightforward to set up and gives me everything I need to manage bookings for my massage treatments and other services. I particularly like that I can organise different services, appointment lengths and prices while keeping the booking process simple for my clients. It saves me time, looks professional and makes running my small business much easier. So far, I’m very pleased with it and would recommend it to other independent therapists and service-based businesses. Pros It has all possible futures making my booking system flexible to my needs but easy for my clients to book. Cons There isnothing that ive come across yet that i do not like about simply book me. I am not tchy but really get on with this. Review Source Response from SimplyBook August 11, 2026 Thank yo so much for taking the time to leave us your positive review, we appreciate it greatly! All the best The SimplyBook.me team NO Nick O. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Renewal time and we're staying" January 23, 2026 4.0 Its platform is pretty simple to use and after a while, everyday tasks become easy. It does the job. Pros We've been using Simplybook.me for a year. Its time to renew and having checked out other booking sites, we will stay with them. They are slightly more expensive but offer so much more. Being a computer illiterate I regularly run into trouble when changing the site and services / prices we're offering but the real time chat is excellent. Not once have I been left hanging or without the solution I need. Cons Unfortunately you have to use the live chat facility when making contact. No real person to speak to in person Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your great review, we truly appreciate it! All the best from the SimplyBook.me team CB Ching B. Teacher Education Management Used the software for: Less than 6 months ### "Save my time and cost" July 17, 2025 5.0 My overall experience is excellent. It’s easy to set up and has saved me time and costs compared to building a booking system with WordPress. Pros Saved me so much time and cost—I didn’t need to build my own booking system from scratch. It’s easy to use, looks professional Cons The limit of 8 custom features feels too restrictive. Many of the features are essential for running a professional service, and I often find myself needing more than 8. Increasing the limit to 12 or more would make a big difference for growing businesses like mine. Alternatives considered [WordPress & WooCommerce Affiliate Program](https://www.capterra.com/p/234543/WordPress--WooCommerce-Affiliate-Program/) Reason for choosing SimplyBook.me more time to build the system and safety issues Review Source Response from SimplyBook November 18, 2025 Thank you so much Ching for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team. BD Brian D. CEO Sports Used the software for: Less than 6 months ### "Amazing platform and customer service! (One good idea in here too)" November 13, 2024 5.0 Our experience with this company has been outstanding. They provide a top-tier service, and the product has delivered consistent value, aligning perfectly with our needs and enhancing our operations. Their platform is intuitive, efficient, and has allowed us to streamline processes effectively. \[sensitive content hidden\] consistently provided insightful guidance and was instrumental in helping us navigate the initial setup. His in-depth knowledge and willingness to walk us through each step made a significant difference in our onboarding experience. \[sensitive content hidden\] has been a true asset, particularly with her quick response times and clear communication. She’s always accessible and ensures we feel supported, no matter how complex the inquiry. \[sensitive content hidden\] has a knack for understanding our needs even before we fully articulate them, often offering solutions that anticipate potential issues. Her proactive support and thoughtful insights have greatly contributed to our satisfaction. Pros The customer service team deserves special recognition for their dedication and responsiveness. They have gone above and beyond to ensure our questions are answered and that any challenges are resolved swiftly. \[sensitive content hidden\] have been exceptional throughout our engagement. Each of them has demonstrated professionalism, patience, and a deep understanding of our unique requirements, making our interactions smooth and productive. Their proactive approach and attention to detail set a high standard for customer support. Cons One area for improvement would be to offer customizable revenue-sharing options. I'd love to see a way to implement revenue splits between each service provider and my company, which would open even more opportunities for collaboration and growth. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SimplyBook.me I felt the features and benefits were much more extensive and I could stay with Simplybook.me for the long run because of all the features as we grow. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I need a more robust offering and Simplybook.me did just that. Review Source Response from SimplyBook January 20, 2025 Thank you so much for your amazing feedback! We’re happy to hear that our customer service team has made such a positive impact. We truly value your input and are glad to know the platform has helped your processes. We also appreciate your suggestion about customizable revenue-sharing options, and we’ll certainly take it into consideration for future updates. If you ever need more support or have further ideas to share, don’t hesitate to reach out. We’re here to help as you continue growing with SimplyBook.me! KO Kaylin O. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "A SIMPLE Solution!" July 17, 2024 5.0 I've been really happy with Simplybook.me. It's a simple booking platform and what I was looking for. It also has most of the features I wanted. Pros Love how easy to use it is for me and my clients. It has automated my business so I can focus on teaching classes. Also compared to US-based companies it is sooo affordable and I love all of the custom features that are included especially the progressive web app (mobile app) Cons One feature I still need for my business is a waiting list per class right now it only has waiting list per day. Took a while to set up, but very helpful user guides / customer service when I did get stuck. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing SimplyBook.me SimplyBook.me has a much better price for the features I wanted most. Also the other ones have higher per transaction fees whereas Simplybook is just the monthly and not a per transaction fee. Review Source Response from SimplyBook August 16, 2024 Thank you for your review! We're delighted to hear that SimplyBook.me has been a simple and effective solution for you and your clients. It’s great to know that the affordability and customizable features have met your needs. We appreciate your feedback on the waiting list feature—your suggestion is valuable, and we’ll consider it for future updates. If you need any more assistance or have additional feedback, don’t hesitate to reach out. Thank you for choosing SimplyBook.me! JM Jai M. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Quality for the Price" July 26, 2024 4.0 I've been with SimplyBook for about a year and a half now, and unless a cheaper option with similar features and quality were to come along, I don't see myself changing. That being said, I have no loyalty under capitalism, so when and if such a service comes along, I will take them under consideration. Pros I really love the customizable features and that I can select the ones I need most depending on my plan. Cons I don't like that I can't over-book myself as an administrator, I think some of the options that you have to pay extra to use or choose as a feature are a little pedantic and could be included in the overall price, such as add-ons for services. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing SimplyBook.me It was the most affordable and offered the options that were most conducive to my needs. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was too expensive for me as a solo practitioner; when I left my business to go it alone, I didn't need all the features of Acuity so they weren't worth paying for. Review Source Response from SimplyBook August 16, 2024 Thank you for sharing your feedback! We’re pleased to hear you find our customisable features valuable and appreciate the affordability of our service. We understand your concerns about certain features - we’re always looking for ways to enhance our platform and your input helps us in this process. If you need further assistance, please feel free to reach out to our support team. We're here to help and ensure you have the best experience with SimplyBook.me. JW Jill W. Owner Entertainment Used the software for: 1-2 years ### "Great product that I have used for over a year" November 16, 2022 4.0 I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business. Pros I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs. Cons There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing SimplyBook.me Price mostly, but also because it does everything I need it to do FOR that price. Review Source AV Annemie V. surface designer, photoshop & digital print pro Graphic Design Used the software for: Less than 6 months ### "TOP features, TOP helpdesk, TOP software" July 3, 2023 4.0 \- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments Pros \- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized Cons \- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background) Reason for choosing SimplyBook.me Because of all the features in Simplybookme, because I can accept debit cards now, because I can customize everything Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Because of all the features in Simplybookme, because I can accept debit cards now, because I can customize everything Review Source Response from SimplyBook August 3, 2023 Hi Annemie Thank you so much for leaving us your amazing feedback, we appreciate it greatly! All the best The SimplyBook.me team AP Aziza P. Owner teacher Entertainment Used the software for: 2+ years ### "Great for handling schedules " July 17, 2024 5.0 Pretty good!!! Besides those little hiccups I love it. Pros I love that my clients can easily book their own times. Cons I don't like how sometimes it shows your schedule in reverse as some of my clients have paid for future invoices instead of the current one. Sometimes I have to go off the site and verify payment because it's not always showing accurately on my end on the program Reason for choosing SimplyBook.me My friend \[sensitive content hidden\] Recommended you. Review Source Response from SimplyBook August 16, 2024 Thank you for your feedback! We're glad to hear you love how SimplyBook.me allows your clients to book their own appointments. We appreciate your input about the scheduling display and payment verification issues. We’re continuously working to improve the accuracy and functionality of our platform, and your comments help us in that effort. If you need assistance or have any further questions, please don’t hesitate to reach out to our support team. Thank you for choosing SimplyBook.me! SM Sandy M. Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "Service is expecting" February 27, 2026 5.0 I have received excellent assistance from the representative I worked with and all the customer support folks I’ve chatted with online. Immediate and knowledgeable help. Pros It’s is affordable and seems to be nearly endlessly customizable. The product was relatively easy to configure for facility rental booking. Cons Sometimes there are multiple places the same change must be made. The AI support is good but a little bit slow. Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your fantastic review, we truly appreciate it! All the best from the SimplyBook.me team AM Anjal M. QA Computer Software Used the software for: I used a free trial ### "Great booking site, SimplyBook.me" January 15, 2025 4.0 Booking can be done easily and it's easy to setup. Pros Easy for appointment bookings, easy to use and provides great customer service. Cons It's expensive when trying to upgrade and creates trouble while trying to send the link. Review Source Response from SimplyBook January 20, 2025 Thank you for your review! LD Loren D. Director of Personal Image Consumer Services Used the software for: 2+ years ### "Very nice experience for what it is. " July 16, 2024 5.0 SimplyBook was slightly difficult to get set up and I really struggled with their customer service, but it has worked really well for what we needed. Very user friendly for clients. Pros The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial. Cons Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed. I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement. Review Source Response from SimplyBook August 30, 2024 Thank you for sharing your experience. We’re pleased to hear that the customization features are meeting your needs and that the platform is user-friendly for your clients. We apologize for the challenges you faced with setup and customer service; your feedback is invaluable. We’re continuously working to improve our support and user experience, and we’ll take your suggestions into consideration. If you have any further needs or concerns, please feel free to reach out. RT Robert T. Owner/Operator Entertainment Used the software for: Less than 6 months ### ""Years ahead of it's time thanks to an ingenious underlying database design."" April 12, 2019 5.0 Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best." Pros SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.) Cons "Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.) Review Source Response from SimplyBook May 23, 2019 Dear Robert, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward. All the best The SimplyBook.me team AG Angie G. Owner Used the software for: 2+ years ### "The site is simple to set up and you can instantly take bookings and love the Book Now link " December 2, 2017 5.0 Pros you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings. Cons there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit \`save. Review Source Response from SimplyBook December 4, 2017 Dear Angie I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously! We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon. With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working. At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon. Thanks again for input and have a great day! All the best The SimplyBook.me team MH Marianna H. Facial therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Perfect for small beauty business" April 26, 2024 5.0 I am a very happy client. I value the fact that they offer free service without time limit , ao you can have a aimole booking site when you are not actually earning yet. There are quite a lot of featurea for free. Looks great, loada of template to choose from. Every section has how to videos that takes you step by step to aolve your.problem. I never wait long for customer service help. They answer fast and whether you pay or use a free version, they always help! Very happy client Pros It eas very easy to start and you can use their free version indefinitely by renewing monthly. Free version gave me all the basics and more to use for my salon, so grrat for my budget Cons Nothing really. I am a happy customer that will be using it forever. Easy, simple grrat product Review Source Response from SimplyBook May 18, 2024 We're thrilled to hear that SimplyBook.me has been a perfect fit for your small beauty business! It's great to know that you found it easy to start with and that our free version meets your needs within your budget. We're delighted that you're happy with our product and that you appreciate the range of features available, as well as the support provided by our team. Thank you for being a valued client, and we're here to support you every step of the way! MW Merrilee W. Vocal and Piano Coach Music Used the software for: 1-2 years ### "SimplyBook.me literally changed my life" July 17, 2024 5.0 Overall, I have had a great experience with SimplyBook.me! I would never go back to scheduling my clients myself. Pros I was spending so much time scheduling and re-scheduling my students. With SimplyBook.me, they do all of that at their leisure. It's more than worth the $30 monthly fee I pay. I've had great experiences with their online help chat and in person phone calls. Cons Sometimes it's difficult to find where things are on the website. When that happens, I have to call/chat with their support team. Sometimes the admin website doesn't feel as intuitive as it could. Review Source Response from SimplyBook August 16, 2024 Thank you for your review! We're delighted to hear that SimplyBook.me has made scheduling easier for you and is worth the investment. We appreciate your feedback about the website’s navigation and admin interface. Our team is always working to improve and streamline the user experience, so your insights are invaluable. If you need any further assistance or have more suggestions, please feel free to reach out. We're here to support you and ensure your experience continues to be positive. AL Aleyna L. Owner Entertainment Used the software for: Less than 6 months ### "The only option for overlapping bookings" July 16, 2024 4.0 Overall I appreciate the customer support, and it's working for us, even if it's a bit clunky. Pros SimplyBook was the only system we could find that allowed us to overlap bookings by a specific time. Cons I don't like how complicated it is to make changes. This system was clearly designed for another industry, so we've had to make it work, and it isn't always intuitive as a user how to go about making specific changes. Reason for choosing SimplyBook.me As stated above, this was the only system that allowed us to have overlapping bookings. Review Source Response from SimplyBook August 30, 2024 Thank you for sharing your experience! We’re pleased to hear that SimplyBook.me meets your needs for overlapping bookings. We understand that making changes can sometimes be complex, and your feedback helps us improve. 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