--- title: "SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1288 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140086/Simplybook-me/reviews/" page_type: "reviews" language: "en" --- SimplyBook.me 4.6 (1288) [View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of SimplyBook.me Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “The automated reminder system has drastically reduced missed appointments, and parents frequently comment on how straightforward the booking process is from their phones or computers.“ July 24, 2026 KN Katrin N Owner operatorHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The system doesn't recognise it's own bookings. If you're a solo entrepreneur with a life who can't spend constant time on a laptop to block out times in your calendar AND the booking system, this unfortunately makes the whole thing obsolete.“ August 8, 2025 EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “It has proven to be a highly dependable, secure, and professional solution that has significantly boosted our appointment show-up rates and enhanced our lab's public image.“ July 24, 2026 Eliška Š ProductionEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ironically, the most challenging part of the setup was connecting the payment gateway, since Stripe’s process is quite confusing.“ November 10, 2025 EG Elizabeth G Lab DirectorResearch, 11 - 50 employeesUsed the software for: 1-2 years. “SimplyBook.me has become an invaluable asset for our research lab, streamlining how we coordinate study sessions with parents and their children.“ July 24, 2026 NF Nathan F DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I did not like that I had to pay for setting up a custom domain (to link one I already own - ostensibly for SSL which doesn't make sense since this could be free or included in subscription fee) and more options are needed for managing late bookings or adding bookings to a waiting list.“ March 24, 2024 Jayden C Business Development DirectorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “The automation saves us hours of administrative work each week—no more back-and-forth emails or double bookings.“ March 27, 2026 Rajesh S OwnerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Initially we had lot of trouble mainly due to number of fields required.“ October 27, 2025 ## Showing most helpful reviews Showing 1-25 of 1288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eliška Š. Production Events Services Used the software for: Less than 6 months ### "Easy Setup, Great Support, and Excellent Value" November 10, 2025 5.0 My overall experience with SimplyBook.me has been very positive. I was able to set up most of the system on my own thanks to its clear and user-friendly interface. Whenever I wasn’t sure about something, I could either use the built-in AI search tool—which pulls information directly from their materials—or contact live support. Both options were extremely helpful, and everything was successfully configured in the end. Ironically, the most challenging part of the setup was connecting the payment gateway, since Stripe’s process is quite confusing. However, that’s more of a Stripe issue than SimplyBook.me’s. We actually use SimplyBook.me for organizing a two-day event, not for running a business, and it still provides everything we need. It’s flexible, intuitive, and works perfectly for our purposes. Overall, SimplyBook.me has fully met my expectations, and the price-to-performance ratio is excellent. I can definitely recommend it to anyone looking for a reliable and easy-to-use booking system. Pros Clear and intuitive interface Easy to set up without external help Helpful AI search tool and responsive live support Flexible enough even for one-time events Excellent value for money Cons No support or system interface in the Czech language Settings are divided into several interconnected tabs, so it’s sometimes necessary to double-check that one change hasn’t affected another area Review Source Response from SimplyBook November 25, 2025 Dear Eliška thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team AM Anna M. Owner, web developer, designer Design Used the software for: Less than 6 months ### "Great options to start with" July 14, 2025 4.0 Great system to start especially when you’re a small business with not too many requirements. Doesn’t the job well And integrates with google calendar. Pros SimplyBook is simple and I think that’s what I like the most about it. It has all you need when you are a small business or just starting booking. It’s free and it integrates easily (simple link works perfectly fine). A lot of customisation options, maybe even too many (as I designer its advantage for me but for some without basic knowledge about images sizes and colours it might be too much) Cons Some paid functions are quite expensive compared to other systems I tried. Also if you’re an average small business owner and have no clue about customisation, the amount of options might be too much. Alternatives considered [Versum](https://www.capterra.com/p/144096/Versum/) Reason for choosing SimplyBook.me It was cheaper to set up and start using and also less complicated, at this moment it was super important to me. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Price and cost of running it. Also I wanted something simple as I am still not sure what are my scheduling requirements so I still need to test some systems. Review Source Response from SimplyBook November 18, 2025 Thank you so much Anna for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team. EM Eku M. Club Director Sports Used the software for: Less than 6 months ### "Honest Review of Simplybook" March 13, 2025 1.0 Terrible - This product while good intentioned, simply cannot handle execution at scale. This product should be limited to small vendors who only have a small number of people booking. For context, we were part of an event with 1600 participants all trying to book at the same time, and quite frankly the tool was ineffective, frustrating, and a terrible user experience. Many users can’t log in at all. When they do get in, events either don’t display or aren’t clickable. There were a number of glitches/freezes throughout the process, and if you refreshed, you lost any progress you made, preventing teams from securing a time. For a process that already comes with high demand and pressure, these technical issues make it unnecessarily frustrating. I personally experienced the system freezing on the confirmation screen multiple times, which meant I lost the time I was trying to book and had to start over, and did not end up with my first option. Others have had similar issues. Pros I did not see any pros with SimplyBook.me Cons The system could not handle volume at scale. It was not easy to use, and froze/glitched regularly. Review Source Response from SimplyBook March 17, 2025 Hello Eku SimplyBook.me is well capable of handling such big load but then you have to contact our account managers and make sure that you are getting the high load product. The common version is done for beauty salons, yoga studios, consultants etc. which normally do not have anything near this load on a daily basis. We have a special queue manager to deal with this kind of load, so feel free to contact us if you want to take a look at that feature. All the best The SimplyBook.me team. OR Oliver R. Owner Events Services Used the software for: 2+ years ### "Focused on the essentials and without unnecessary notifications!" June 18, 2025 5.0 The biggest advantage is the cloud based nature. This means I always have all my data with me, whether in the office, onsite with a client or on vacation. This has become indispensable for me. Pros The best features is definitely the documentation function, which allows you to save emails, photos and documents related to individuals and institutions in the history and link these to others . This way, all employees can see what has happened and what still needs to be done. Cons Connections like those to Office 365 are not possible. This is urgently needed to reach more applications and usage in our company. Switched from [CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/) With the previous tool, I could not grant external employees access to certain areas which made it hard for remote work. Review Source Response from SimplyBook July 7, 2025 Hi Oliver, thank you so much for your thoughtful feedback! We're delighted that the documentation feature and cloud-based access have made SimplyBook.me such a valuable tool for your team. It's great to hear how it supports your operations across different locations. We also appreciate your suggestion regarding Office 365 integration — feedback like this helps us improve. Thanks again for being a loyal user for over two years! MA Michael A. Founder Marketing and Advertising Used the software for: 1-2 years ### "Exceptional value for money calendar scheduling that works with top platforms" November 10, 2025 5.0 SimplyBook.me works great for our use — it connects with all 3 major platforms (including iCloud calendar), and is easy enough for clients and leads to use. Pros Exceptional value for money calendar scheduling. Very flexible, integrates with Google, Microsoft and Apple. Excellent customer support. Cons Setup might require a bit of investment in terms of a learning curve, but this is not unexpected or even a major complaint — I fully expect those with multiple calendars will have to do some work. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing SimplyBook.me Connects with Apple's iCloud calendar, and Calendly does not. Review Source Response from SimplyBook November 18, 2025 Thank you so much Michael for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team. JH Justin H. Administrator Financial Services Used the software for: 1-2 years ### "Simply breaking the mold in a world of cookie-cutter booking software" March 28, 2025 5.0 Overall it was a fantastic experience. I had tried several different booking softwares before coming across SimplyBook.me, and it was a breath of fresh air. Pros The exceptionally high level of features and customization options, especially when compared to other booking options / software. Cons Customization is something of a double-edged sword - the more you have, the more complicated things become. This felt compounded by the way things were organized, like having to go to multiple different sites depending on what you need to do. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Clover](https://www.capterra.com/p/226864/Clover/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing SimplyBook.me The price for SimplyBook.me ended up being much cheaper - by far. And while all the other options I tried were decent, in the end they would be missing some key features that I didn't want to go without. Review Source Response from SimplyBook July 7, 2025 Thank you, Justin! We're thrilled to hear SimplyBook.me has been a breath of fresh air for your business. It's great to know our features and pricing stood out compared to other tools you tried. We also really appreciate your honest feedback about customization—it's something we’re always looking to make easier. If you ever have suggestions on how we can simplify the experience further, we’d love to hear them. Thanks again for the thoughtful review and for choosing SimplyBook.me! VR Verified Reviewer Business Development Director Education Management Used the software for: 1-2 years ### "Best booking solution" March 27, 2026 5.0 Simplybook has been a game-changer for our business. It’s incredibly intuitive and simple to use, allowing us to set up and manage appointments with zero hassle. The automation saves us hours of administrative work each week—no more back-and-forth emails or double bookings. It truly is the best booking solution out there, streamlining our entire workflow efficiently. Highly recommended for anyone looking to simplify their scheduling and reclaim valuable time. Pros Saves Time & Reduces Admin: Users love that it eliminates back-and-forth emails and phone calls for scheduling. This frees them up to focus on their core business, with one reviewer calling it a "game-changer" that takes "chaos out of my life" . Ease of Use: The platform is consistently described as "easy to set up," "intuitive," and "effortless" for both business owners and their clients to navigate . Extensive Features & Customization: The wide range of features and "custom features" allows businesses to tailor the system to their specific needs, whether for a solo practice or a larger operation . Excellent Customer Support: Users frequently praise the support team for being "swift," "helpful," and providing "creative solutions" via live chat . Good Value: The pricing model, which allows unlimited providers and services, is seen as excellent value, especially for small to medium-sized businesses Cons Cost of Features: Essential features often require paid upgrades or occupy limited "custom feature" slots, and some paid add-ons are considered expensive Review Source Response from SimplyBook May 5, 2026 Thank you so much for leaving us this positive feedback, we truly appreciate it! All the best from the SimplyBook.me team PG Peter G. owner Consumer Services Used the software for: 1-2 years ### "Simplybook.Me is a must" December 30, 2025 5.0 SimplyBook.me is a strong, reliable booking platform ideal for service-based businesses that value automation, client convenience, and scalability. While power users may face a learning curve and increasing costs as they grow, the platform delivers solid functionality and professionalism when properly set up. Pros I loved the professional tools that were available to manage our clients. The system was highly customizable made it easy for clients to book, reschedule, or cancel appointments on their own. The fact that we now had Automated email and SMS reminders help reduce no-shows was amazing. Cons Design customization is somewhat limited without workarounds. some of its more advanced features come with a learning curve and require time to fully configure. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Better features and service were offered. Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your fantastic review, we truly appreciate it! And just to let you know then we now have an AI assistant sitting in the tool which can help with setting up the system for you, recommending the best features and answer any questions that you might have. Then of course we have our people in Live Chat available 24/5 if you might need anything else. All the best from the SimplyBook.me team LN Lydia N. Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Simply Amazing" March 20, 2026 5.0 Pros Fantastic features, easy to use, seamless integration with calendar and other apps. I use this for booking in clients and classes. Cons Nothing. I have had no issues that havent been resolved by either using the AI help or by talking with an agent. Review Source Response from SimplyBook March 23, 2026 Thank you so much Lydia for taking the time to leave us your review, we greatly appreciate it! All the best The SimplyBook.me team NO Nick O. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Renewal time and we're staying" January 23, 2026 4.0 Its platform is pretty simple to use and after a while, everyday tasks become easy. It does the job. Pros We've been using Simplybook.me for a year. Its time to renew and having checked out other booking sites, we will stay with them. They are slightly more expensive but offer so much more. Being a computer illiterate I regularly run into trouble when changing the site and services / prices we're offering but the real time chat is excellent. Not once have I been left hanging or without the solution I need. Cons Unfortunately you have to use the live chat facility when making contact. No real person to speak to in person Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your great review, we truly appreciate it! All the best from the SimplyBook.me team KA Ken A. Owner Professional Training & Coaching Used the software for: 6-12 months ### "SimplyBook is Excellent" January 16, 2025 5.0 My overall experience is excellent! The Team is really smart and they are patient too. Pros The Live Customer Support Chat. All the Live Agents are excellent. It is 24 hours a day. And even on the weekends when they need to close down for a day and a half, they still return your emails. They help you set it up. It's worth it. Cons There is nothing that I like least about SimplyBook. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) They try to force you into using Merchant Processing Programs that offer no customer support. We needed a company that would integrate with Visa's company, Authorize.net, which is another great company. Review Source Response from SimplyBook January 20, 2025 Thank you for your amazing review! We’re so glad to hear that you’ve had an excellent experience with SimplyBook.me and our live customer support team. DJE D. J. E. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "It is okay for the money" November 28, 2024 4.0 Not great but not horrible either. The CSR are very responsive and helpful, That is why this software scored higher for me. Pros All of the features and that the price was affordable. Cons The software is not user friendly enough. There is a bit of a learning curve compared to other systems on the market. The YouTube video's are not detailed enough to be helpful. Luckily, I had additional assistance from other's that helped me build the system out so that I could use it. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing SimplyBook.me I liked PowerDairy but to add others was to expensive and the same for the others. Except MassageBook, it did not have one of the features that I needed. And they did not know when it would be rolled out. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Schedulicity was great but the CC processor did not want to work with my second location. Vagaro became extremely expressive other time. Review Source Response from SimplyBook January 20, 2025 Thank you for your feedback! We’re glad to hear that you found SimplyBook.me affordable and that our support team was helpful. We understand the learning curve can be a bit tricky, and we’re working on making the platform easier to use. SC Stefano C. Marketing manager Business Supplies and Equipment Used the software for: 6-12 months ### "A good tool to book online courses and reducing manual scheduling work " October 30, 2024 4.0 Used for less than a year for a business which sells online courses. The tutor can set up a booking page where students can view available course slots, select a class, register online and pay. A good tool to book online courses, but it can be difficult to figure out which plan is right for you. Pros Good integration with Google Calendar and social networks. Automated notifications for users and availability of online payments. Cons Even some essential features are available only in most expensive plans. The learning curve can be complex for beginners. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SimplyBook.me It was too expensive for the features included Review Source Response from SimplyBook November 8, 2024 Thank you for your review! We’re glad to hear that SimplyBook.me has been a useful tool for booking online courses! Your feedback is important to us as we strive to improve our platform. If you have any questions or need assistance in choosing the right plan, please feel free to reach out. We’re here to help! ML Mel L. Subconscious Behaviorist Mental Health Care Used the software for: I used a free trial ### "Health Practice Perspective " June 20, 2019 4.0 Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution. Pros Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more. Cons Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt. Reason for choosing SimplyBook.me Features to price, especially those features useful for a therapy practice. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice is an amazing platform for our business model with extra kudos for their video appt structure and ease of organizing therapy notes. However, as our practice grows, the cost to utilize the platform also grows significantly for us. Simplybook offers features we want, but aren't available thru simple practice at a more affordable price structure. If they can put into place my suggestions, this would prob be the perfect platform for our business. Review Source Response from SimplyBook July 22, 2019 Dear Mel Thank you so much for your constructive feedback, we appreciate it enormously! First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out. With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that. The automatic cc payment at place, will also be implemented later, but can not promise any date on that. Thanks again for your valuable feedback All the best The SimplyBook.me team KG Katie G. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Helpful system generally, just a few improvements needed" October 21, 2022 4.0 Pros The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure. Cons We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too! Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[Nookal](https://www.capterra.com/p/190479/Nookal/) Reason for choosing SimplyBook.me The option to add promo codes, customise the website widget to our brand colours, and the price. Review Source Response from SimplyBook October 27, 2022 Hi Katie and thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Regarding your feedback then I will address each point: 1. This is a suggestion that we have on our list and we can hopefully add to the system later on 2. With the reports about number of sessions per client to export, then this is possible by going into reports/clients/select client/View and then you can choose export 3. It is possible with the filters to select there a certain provider and then click on "Apply" after that you choose the weekly view and then you should have a weekly view by provider. I also encourage you to have your providers using the admin app, there each one can have a really nice overview of upcoming bookings. If you have any further questions you can always contact our Live Chat and contact Dmytro our Head of Support who can assist you with anything....well as long as it is related to our system:) All the best The SimplyBook.me team JH Joanna H. Director Education Management Used the software for: Less than 6 months ### "Good but needs improvement" July 11, 2023 4.0 Overall, my impressions are mixed, but we haven't started using it fully, so I can't give you my final opinion yet. I think it's the only product that answers our needs, but if there was something else that's easier to use I'd go there with not much thinking. The system is difficult, confusing and it should be easier. Well done for customer service though. If it wasn't for that I'd be very discouraged. Pros I think that it's the only product on the market that actually has all the functions that we needed. For us the packages were really important and how they worked. I couldn't find anything else and I tried a lot of programmes before. Simply just answers all our needs. I also think you have a brilliant customer service. Cons First of all, I think it's very difficult to navigate around. it took me days to understand how it works. The scheduling part - where one puts the availability is really terrible. Those sliders are useless and the other view, with the little squares, is a bit better, but also confusing. There are not time zones for users. And finally, the pricing is also bad. I think it's unfair to have those features that you need to use additionally and the number of users and whatnot. There should be a simpler pricing. Reason for choosing SimplyBook.me I checked other alternatives, but don't remember which ones. They just didn't have the same features. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Basically, I would like the customer to have an account, by a product and then see how many appointments they have left out of the package. This is a very important feature for us. Acuity kinda has that but not entirely. Your system seems to be better in those terms. Review Source Response from SimplyBook August 2, 2023 Hi Joanna Thank you so much for taking the time to leave us your valuable feedback. We are constantly working on making the system as user friendly as possible and we already have on the task list to remove the sliders as they have not gotten a positive feedback from our clients. We are all ears when it comes to other frustration points within the system, so if you would like to share those with us please send us an email by replying to this. The user time zones is sth that very few users have asked for, so unfortunately it´s not very likely that it will be added in nearest future. Thanks again for your input All the best The SimplyBook.me team SH Stephan H. Ceo Events Services Used the software for: 1-2 years ### "Rental user" December 25, 2023 4.0 I uses it for more than two years. At least, i got too much items for rental, the Software isnt built for rental Business. I got to pay too much for more options. But for the beginning it was good. But need some better Features for documents. Pros Nice Design, easy to use, fast Server, own homepage Cons Too expencive when you need more Features, every Feature costs money, Not perfect for rental Business Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/) Reason for choosing SimplyBook.me No i changed from simplybook to booqable, it got more features and costs are lower. Switched from [Appointy](https://www.capterra.com/p/122249/Appointy/) More Features are at simplybook me, but today i need already more Features. Review Source Response from SimplyBook May 18, 2024 Thank you for your review and for sharing your experience with SimplyBook.me. We appreciate your feedback regarding the pricing and features. We're constantly working to improve our platform and offer more value to our users, so your input is valuable to us. We're glad to hear that SimplyBook.me served you well in the beginning, and we understand your need for more advanced features. If you ever consider returning to SimplyBook.me or have any questions about our platform, please don't hesitate to reach out. CG CHINMAYA G. Director Sports Used the software for: I used a free trial ### "CRICKETNOW -> SIMPLYBOOK ME REVIEW" February 16, 2026 5.0 So far it's pretty good especially the support help. I am looking to set up my booking system for my company. Pros I really like that I have the ability to send text message. I also like the tech support I get from Simply book me. Cons So far, initially it's a bit challenging to navigate how to use the system but once I understand, the features are good. Review Source Response from SimplyBook July 13, 2026 Thank you so much for taking the time to leave us your fantastic review, we truly appreciate it! All the best from the SimplyBook.me team DM Daniel M. Owner Events Services Used the software for: 2+ years ### "Great experience used for many years" July 17, 2024 5.0 We've used this system for around 8-9 years now and it's been great. At one point I considered Square Appointments, but it was more costly, and also not as easy to use/setup. Whenever I did have an issue the support team at SimplyBook.me has been outstanding. Pros Lots of customization options, overall very flexible, and great system once setup correctly. Cons It can be overwhelming trying to figure out which add-ons are most useful as there are so many (not a bad thing though). The system won't allow multi-day bookings either unless enable clients to book past closing time. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing SimplyBook.me Cost, features, value more or less. Review Source Response from SimplyBook August 16, 2024 Thank you for sharing your experience! We’re pleased to hear that you’ve had a great experience with SimplyBook.me over the years and appreciate the flexibility and customization options it offers. Your feedback on the overwhelming number of add-ons and the challenge with multi-day bookings is valuable, and we’re continuously working to improve these aspects. It’s great to know our support team has been helpful whenever you encountered issues. If you have any specific feature requests or need further assistance, please reach out. We’re here to ensure you get the most out of our system. Thank you for choosing SimplyBook.me and for your long-standing support! VR Verified Reviewer Search Engine Evaluator Telecommunications Used the software for: Less than 6 months ### ""SimplyBook.me - A Convenient and Efficient Booking Solution for Everyone"" March 1, 2023 4.0 SimplyBook.me is a great service that makes it easy to manage appointments, bookings, and customer data. The user interface is intuitive and user-friendly, and the features are comprehensive and easy to use. The customer support team is knowledgeable and helpful, and they are always quick to reply to inquiries. I've been very pleased with the overall experience I've had with SimplyBook.me, and would highly recommend it to anyone looking for an online booking system. Pros I like that Simplybook.me is easy to use and offers a lot of features that make managing bookings and appointments easier. It also has great customer service, which makes it a great choice for businesses. Additionally, it integrates with many popular payment gateways, making it even easier to manage payments. Finally, the pricing is very reasonable, making it an affordable choice for businesses of all sizes. Cons The least liked aspect of SimplyBook.me is that its user interface is not as intuitive as some other software options. Additionally, some of the features are not as customizable as with other software options, so it may be difficult to tailor the software to meet the specific needs of your business. Review Source TN Ted N. Partner Owner Arts and Crafts Used the software for: 2+ years ### "Best Bang for our Buck for 5 Years Straight" July 16, 2024 5.0 Love it. Use it. Daily/Hourly. Forever... Pros Ease of entire set-up, classes, days/times, restrictions Ability to change and edit system entries Online system support has been so very helpful whenever needed Cons No live body to speak to, everything is done via text or email only. It still works, just not as convenient for an old man like me... Reason for choosing SimplyBook.me Recommended by another pottery studio in Los Angeles, CA. Review Source Response from SimplyBook September 6, 2024 Thanks for the great review! We’re thrilled to hear that SimplyBook.me has been a valuable tool for your business over the years. We appreciate your feedback on the support options and will take it into consideration for future improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out. RG Ryan G. Technology Lead Consumer Services Used the software for: 2+ years ### "Easy and reliable auto detail scheduling" July 16, 2024 5.0 Overall excellent experience, easy to set up and use, both for us and our customers. Pros It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc. Cons It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services). Review Source Response from SimplyBook August 30, 2024 Thanks for your feedback! We’re glad to hear that the integration and self-service options are working well for you and your customers. We understand that customizing schedules to fit specific service limits can be challenging, and we appreciate your input on this. We’ll pass your comments along to our team for future improvements. If you need any assistance or have more suggestions, feel free to let us know! vikram V. Founder Sports Used the software for: Less than 6 months ### "Its a powerful marketing platform and also helps with brand building not just a booking website !" December 12, 2022 5.0 Writing this review with a sense of gratitude to the people at simplybook.me . Pros We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for. Cons Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zoho Bookings](https://www.capterra.com/p/229078/Zoho-Bookings/) Review Source Response from SimplyBook December 16, 2022 Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them. All the best The SimplyBook.me team tK tim K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "It could be so much better, if they listen to their customers" May 5, 2024 3.0 Customer service is responsive, but not really solution-oriented. The usability and admin interface in general is far from intuitive and current UX standards. Pros It has a wide range of (theoretically) great features. App is handy. It is not as pricey as many others. Cons As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it). Examples: Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group. That brings up several inconveniences: 1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually. 2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional. 3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting Which brings me to the central flaw (bug in my opinion) of simplybook.me: Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services. Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group. If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha). I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse. Review Source Response from SimplyBook May 20, 2024 Thank you for your detailed review and for sharing your experience with SimplyBook.me. We sincerely apologize for the frustrations you've encountered with our platform. Your feedback is incredibly valuable to us, and we're committed to addressing these issues to improve our service. We understand the importance of having a seamless and intuitive booking experience for tour guides like yourself, and we're actively working on enhancements to meet your needs. If there's anything specific you'd like to discuss or if you have further suggestions, please don't hesitate to reach out to our customer service team. We're here to assist you in any way we can. Thank you for your patience and for choosing SimplyBook.me. KB Kristen B. Center Director Computer Games Used the software for: 1-2 years ### "SBM Feedback " July 16, 2024 3.0 Pros It send real time updates when customers schedule with us. Cons It is not easy to update times across all classes. There are too many areas that also have to be updated and it becomes frustrating to use and takes time to figure it out. 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