# Page 11 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

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SimplyBook.me

4.6 (1281)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 251-275 of 1281 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Simon P.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Solid online booking system with good extras"

May 6, 2022

5.0

We had looked at other solutions including Calendly, Acuity, but the particular client in question needed an option where it was also possible to sell complementary products with the booking process. SimplyBookMe ticked all the boxes and worked extremely well, and was easy to add to a Wordpress/WooCommerce set up.

Pros

Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.

Cons

Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.

Alternatives considered

[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing SimplyBook.me

The ability to sell products during the booking process was the main factor.

Review Source

Response from SimplyBook.me

May 24, 2022

Thank you so much Simon for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

CS

Corinna S.  
Singer and Vocalcoach from Cologne  
Music  
Used the software for: 1-2 years

### "I really like it "

March 12, 2019

5.0

It is a perfect system to let my customers look into my schedule and that they can be very autonomous about booking and looking into possible dates to book. I actually almost use simplybook.it every day and really like it! Thank you very much :)

Pros

the easy design, that you can change dates quickly, the features,

Cons

it is a little complicated, as you can change 3 different time schedules, I always need some time to understand the system again, when I want to change something. I would love to have a feature, where my customers could see the dates that have been booked already (for example in a grey colour, so that they can see, what would have been possible to book on that very day). Things that could also be improved: The german translation could be better An app would be nice

Review Source

Response from SimplyBook.me

April 10, 2019

Dear Corinna, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! Regarding your comment on how we show the unavailable dates, then you are right that we do not differentiate between booked slots and slots which are not available if the business is closed. We will put that idea into the suggestion box. I can happily say that we have an admin app in production now which will enable you to manage the most used functions in the app. Thanks for the comment on the German translations, we will look into that. All the best The SimplyBook.me team

JJ

Jennifer J.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Great for Small Businesses who are growing "

April 12, 2019

5.0

With simplybook.me I can move appointments around easily and not have a paper schedule that looks a mess. I can easily see if I've reached my maximum clients for that day with one quick glace, so I don't over book myself. And I color code my clients if they showed up or not and I can just look for "no show" or "late cancel" or "inclement weather" patterns.

Pros

I found it super easy to learn how to use. I love the e-mail reminders. That was one of my main draws to it. Not only does it e-mail my clients, but it e-mails me too so I can remember to leave the house on time. Because of the emails as well, my "No Shows", or "late cancels" have reduced. There is a less chance of "oops I forgot!". I also like that I can access my clients info in case of a snow storm and I need to call to check in on them or tell them I can't get into the office.

Cons

There isn't a lot I don't like about the program. If I accidentally hit the "back" button, it'll take me out of the program, but that's user error really.

Review Source

Response from SimplyBook.me

May 23, 2019

Dear Jennifer, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

David L.  
Managing Partner  
  
Used the software for: 6-12 months

### "Excellent value and availability. "

February 8, 2018

4.0

Value for our usage.

Pros

Excellent value compared to other products. Very good feature pricing structure. Support is immediate through chat and they are excellent. Lots of flexibility with services and statuses.

Cons

Lacks basic refinements such as; page navigation difficult at times as windows are off screen or covered by a pop up, not possible to delay notification emails/SMS messages when creating an appointment leading to multiple sent when mistakes corrected, no easy and clear way to enter and view worker off time as only visible on provider view.

Review Source

Response from SimplyBook.me

March 13, 2018

Dear David, Thank you so much for taking the time to give us your excellent feedback, we appreciate it greatly. In terms of the notifications then what you can do is to go to "Email and SMS (text messages) settings" and just uncheck that an e mail will be sent out, save settings, go and change/create the booking without sending any notification and then go back to "Email and SMS (text messages) settings" and check it again. Thanks for the other points, we will discuss them in house. All the best The SimplyBook.me team

TM

Tina M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "SimplyBook.me in review"

November 16, 2022

5.0

I am satisfied with the program, the customer service or technical support goes above and beyond to help.

Pros

The features that I use are simple and it makes my business run smoothly

Cons

For someone that is not the best with computers, it is frustrating at time to find the information that I need

Review Source

Response from SimplyBook.me

November 17, 2022

Dear Tina thank you so much for taking the time to leave us your great feedback, we truly appreciate it! All the best The SimplyBook.me team p.s. we both have a Help Center and YouTube channel where you can easily search for things that you need - or of course contact our Live Chat as you have been doing who are online 24h during the working week

Taiji T.  
Business Owner  
Entertainment  
Used the software for: 2+ years

### "Easy to use, good customer support when needed."

January 8, 2018

5.0

Pros

I like it because it is easy to use for my team and on the other hand for our customers as well. The software is reliable and in case u need some help, there is the live chat, that is very responsive and helpful. In general, it is very easy to work with.

Cons

The only thing that my team is (was) missing is the app, that got out of service. But we got used to login through the webpage and it works great.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Taiji Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Good to hear that you are getting used to the login through the webpage as that is our goal to make it perfect for all devices, it works better than having separate apps. Best regards The SimplyBook.me team

Linzay S.  
program manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Once it's set up its functionality is great"

September 17, 2020

5.0

There are so many custom features of SMB that we really, really like and don't plan to change programs. Customer support is also AMAZING. Responsive, clear, friendly, Knowledgeable and live support has been quick. Very impressive.

Pros

It just works. In over two years it has never had a glitch or caused us any problems. SBM is very customizable and has a lot of helpful add-on features. There how-to videos for every process that are clear and easy to follow (and they are needed). It program works GREAT once it is set up.

Cons

It is challenging to set up the calendar for our needs since we have service providers set up by the language the speak and not individual people. Making that match the services time slots has been hard. It took one staff person two weeks of full time work to set it up the first time. Making schedule changes hasn't been easy but the new Add note/Block time feature is helping a lot.

Reason for choosing SimplyBook.me

We chose SBM because of the language accommodations and value. It offers more language services than any other product we looked at and the cost to what you get was one of the best. We started reviewing about 10 booking programs.

Review Source

Response from SimplyBook.me

September 30, 2020

Dear Linzay, Thank you so much for taking the time to leave us your valuable feedback, we truly appreciate it! We are also so happy to hear that you experienced our Customer Support in such a positive way, it means a lot to us. All the best The SimplyBook.me team

KB

Kathleen B.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Brilliant booking system"

October 21, 2022

4.0

Brilliant

Pros

It does everything I need & more. And makes life easy for me.

Cons

Just a couple of things not working- Calender sync after I renewed sub and repeat clients on database

Reason for choosing SimplyBook.me

Ease of use & price

Review Source

Response from SimplyBook.me

November 7, 2022

Dear Kathleen, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! All the best The SimplyBook.me team

AE

Aled E.  
Owner  
Sports  
Used the software for: 1-2 years

### "Good overall - improvement needed"

March 6, 2022

4.0

Overalls experience is good.

Pros

It is a very simple scheduling site. Not many customer don't know how to navigate around the site.

Cons

The system has little niggle points that need improving such as drop downs for quantities/options where at the moment single widgets can only be selected. My business sometimes multiple events are needes but simply book it only allows the customer to book one event at a time, can be frustrating to the customer and also coats me extra with having 2 transactions.

Alternatives considered

[eola](https://www.capterra.com/p/179982/eola/)

Reason for choosing SimplyBook.me

Unfortunately tied down due to having reviews with simply Scheduling. This year we will focus on having reviews away from simply to make further changes unless simply help improve the system

Review Source

AS

Amy S.  
Instructional Designer  
E-Learning  
Used the software for: 2+ years

### "Simplybook Review "

October 25, 2018

4.0

Overall I'm happy with the platform's functionality, but the customer service you advertise is nonexistent.

Pros

The unlimited number of service providers and services.

Cons

1) The limitation of a single company time zone. This does not work for decentralized teams working out of multiple locations. Some of us use the calendar integration as a work-around, but having to localize our availability is a huge headache. 2) I have used the pop up box on the Simplybook website to engage the "almost 24/7 support" a number of times. There is never anyone on chat, so I end up sending an email message. To date, I have not gotten a single response.

Review Source

Response from SimplyBook.me

November 1, 2018

Dear Amy, Thank you for taking the time to leave us your review, we appreciate it. Regarding the time zone,bigger companies are using separate sub systems for each location making the time zone issue manageable. For those using one system only, this can be problematic, you are right about that. We take our customer support service very seriously and would really like it if you could send me the email that you sent to our chat, or your login name so that we can find your communication with our support. Our customer support is online 21 hours during the working days and always respond asap and if not on duty then they do reply to emails asap as well. We have never heard about anyone not getting a prompt reply. All the best The SimplyBook.me team

AS

Ariel S.  
PSYCHOLOGIST  
Hospital & Health Care  
Used the software for: 1-2 years

### "Simply as opening a book"

November 8, 2021

5.0

some poeple dont dare to call for fix an appointement . with simplybook they make easily the step

Pros

the simplicity of using, the beauty of the desigh and the quality of support service

Cons

i wonder if we could include a survey for questionning client and have some reports , rates and testimony

Review Source

Response from SimplyBook.me

December 6, 2021

Dear Ariel Thank you so much for leaving us your wonderful feedback, we appreciate it greatly! First of all you can send automatic requests for review from within our system and then have those reviews posted on your booking website. Secondly you can include some questions to your clients via intake forms tin the booking process and then at last you can also create a survey in Google Forms (https://www.google.com/forms/about/) and then send an email x days after a service has been performed with a link to that Google Survey. If you need any help with this please reach out our Live Chat, they are online 24h during the working week and always happy to help! All the best The SimplyBook.me team

Steven S.  
CEO  
Sports  
Used the software for: 1-2 years

### "A HUGE help for me"

January 3, 2018

4.0

MUCH easier to get things scheduled with clients

Pros

The instant integration with Google Calendar, and the flexibility. It was easy to set up and effortless to maintain.

Cons

Somehow, some people get confused by the UX and try to adjust for my time zone unnecessarily. My only feature request: The ability to add a list of available appointment times directly into a Gmail email, so people could schedule from within my email.

Review Source

Response from SimplyBook.me

January 16, 2018

Dear Steven, Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it! Thanks for the input regarding the ability to add a link with available appointment times, its a very good one and will go on our idea list. Now what you can do is to pre-select a link for the client with service and day and send that by e mail, so that client only needs to choose the time upon landing on the booking site. All the best The SimplyBook.me team

JP

Janice P.  
Prothésiste ongulaire  
Arts and Crafts  
Used the software for: 6-12 months

### "Parfait "

December 7, 2022

5.0

Je gagne un temps énorme, j’aime que tout soit dematerialisé et que je puisse gérer mes rdv à distance

Pros

Le prix qui est plus qu’abordable La qualité des rappelsLe fait qu’on puisse choisir les horaires qu’on veut l’être c’est très pratique pour moi qui travaille à temps partiel Le fait qu’on puisse modifier les messages de rappelTrès simple d’utilisation. Très simple a planifier Le fait qu’on puisse mettre une identité visuelle sur notre travail Le fait qu’il y ait une application

Cons

Que les sms soient payants sinon le site est parfait pour moi Le fait qu’on ne puisse pas sélectionner plusieurs prestation en même temps Le fait que les acomptes donnent des frais

Reason for choosing SimplyBook.me

Tout ce qui a été cité plus haut

Review Source

Jean-Sebastien V.  
Directeur des opérations  
Marketing and Advertising  
Used the software for: 6-12 months

### "Pas possible de voir le montant de taxes facturées!!!"

November 6, 2019

1.0

Pros

Simple a configurer. Beaucoup de fonctionnalitées.

Cons

Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

Review Source

Response from SimplyBook.me

November 7, 2019

Dear Jean -Sebastian I am very sorry to hear that our support did not address your concerns regarding the tax amount in reports. We totally agree with you that this should be part of our reports and I have now created this as a task for the developers and it will be ready in only a few days. Hopefully that will change your mind. If there is anything other that you would like to address, please send me an email directly. All the best Rut, from the SimplyBook.me team

SG

Sophie G.  
Founder  
Sports  
Used the software for: Less than 6 months

### "First time user of SimplyBook.Me"

April 7, 2022

5.0

From beginning to end my experience has been excellent.

Pros

This software was really easy to use. On first reading, I couldn't really believe that it would deliver everything I wanted - but it does and so much more too. \[ Sensitive Content \], the support manager I had was excellent. I paid for the initial set-up and am so glad I did as it was well worth it. The premium package is excellent and will make enormous difference to how we manage all of our events.

Cons

I haven't found any negatives yet - everything seems to be exactly what I was looking for.

Reason for choosing SimplyBook.me

Because SimplyBook Me enabled the bookings to be embedded via a widget straight on to our website & Social Media systems. The look & feel was totally in keeping with our website and we could manage bespoke information too. It literally did everything we wanted it to do & then with some more bells & whistles.

Review Source

DF

Dani F.  
Coach, Clinical Hypnotherapist  
  
Used the software for: 2+ years

### "SimplyBookMe is Simply The Best"

January 3, 2018

5.0

Pros

I have used this software for close to 5 years and it's still simply the best in the industry for my needs. There are plenty of scheduling solutions out there but this platform is easy and flexible and consistent. I have never had a problem with implimentation and the developers are SO accessible that even if I did, they would be right on a solution. They are constantly adding value for the user and this value translates into satisfaction in our client's experience. Value for the cost is the best perk. You would be hard pressed to find another product that does as much for as little.

Cons

One limitation is the lack of a merge feature. Because users input their data anew, there is the potential to have multiple entries for the same client in the client database.

Review Source

Response from SimplyBook.me

January 16, 2018

Dear Dani, Thank you so much for taking the time to leave us your very positive feedback, we truly appreciate it! In terms of merging the clients then what you can do is to define in settings what makes a client unique, an email address or phone number. Then if you define it´s an e mail address, you can change the email address to the same address of the same clients and then in fact they merge. I agree it would be great to have a simpler solution for that, but this workaround should work though. All the best The SimplyBook.me team

KB

Keith B.  
Cliarvoyant  
Entertainment  
Used the software for: 2+ years

### "First Class"

March 28, 2019

5.0

The main benefit is worldwide access to the diary, notifications are great and Income has grown substantially.

Pros

I have been a client of Simplybook for over 10 years, first in my role as a Golf Coach, and now I run my wife's online diary via Simplybook. The system has grown and grown, expanding its features and make the system more and more user friendly. What I like about Simplybook is, if you have a question they are very quick to respond. The software is pretty simple to use, I can control my own diary online and reach out to clients from many countries. I offer telephone readings and simply book has allowed my business to flourish. Thank you Simplybook.

Cons

There's not a lot I don't like about the system, the have been issues, that always get resolved. I personally would say there are too many features, but you don't have to use them.

Review Source

Response from SimplyBook.me

April 10, 2019

Dear Keith, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! We are super proud to hear that you have been a customer of ours for 10 years:) All the best The SimplyBook.me team

JW

Jacob W.  
Owner  
Photography  
Used the software for: 6-12 months

### "Timezone Confusions!"

August 30, 2018

4.0

I like it in theory, but we've found better results with traditional pen and paper. Personally, I'm above average when it comes to understanding technology, so to me, this site seems pretty easy to use. However I've found older folks who really struggle with online registration, especially compared to traditional pen & paper signup.

Pros

I like that I can mostly do what I want. The software doesn't exactly line up with my business model, but I have found enough ways modify my setup to get the results I need. However, I have found that traditional pen and paper results in better results in regards to scheduling.

Cons

The timezones are confusing. My company travels to locations in many different timezones for photoshoot appointments. We've found in some trips where the location is in a different timezone than our headquarters, clients will book with the wrong timezone. When we set up the appointment schedule, we have also found the timezones confusing because we always have to adjust in our heads the time. If we live in Central time and our clients/location are in Eastern Time, we shouldn't have to set up the Eastern Time Zone by using Central Time Zone as the base. When clients get reminders, they should get reminders in the proper timezone. To make it easier, we should have the option to turn timezones off. If we set up an open calendar from 3:00pm-9:00pm, it shouldn't matter what timezone we are in since both our people and the clients are experiencing the same time. There is never a time when it would matter what the timezones are.

Review Source

Response from SimplyBook.me

September 12, 2018

Dear Jacob Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding the timezones then the system automatically suggests the correcting timezone and then the client is asked to verify that. If they verify correctly then there should not be any problem, however if they change it to your timezone or any other for that matter then there will be a confusion. All the best The SimplyBook.me team All the best The SimplyBook.me team

BP

Baptiste P.  
Fondateur et responsable  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Le top 👍 "

October 14, 2023

5.0

Tess bien

Pros

Facile d’utilisation , support client réactif

Cons

On doit pouvoir s’inscrire sur liste d’attente par créneau et non par jour

Review Source

CL

Christian L.  
CEO  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great appointment system together with wordpress shop and outlook sync"

August 24, 2023

5.0

All great. Customer support really fast and efficient. Always able to solve any issues.

Pros

Very easy to use and setup. Syncing with Outlook works really well.

Cons

Only bad thing is all the additional features they offer. You get tempted to want more.

Review Source

Response from SimplyBook.me

September 25, 2023

Dear Christian Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it !! Good luck with your business going forward - we look forward to working with you! All the best The SimplyBook.me team

MC

Marie C.  
Consultante sommeil  
Individual & Family Services  
Used the software for: 1-2 years

### "Avis utilisateur"

December 7, 2022

3.0

J’aimerai plus de fluidité quand je veux fermer des horaires sur certains services et pas tous par exemple ou certains jours specifiques Je trouve aujourd’hui que c’est compliqué J’ai hésite a changer plusieurs fois

Pros

Esthetique pour le client & certaines fonctions facile a mettre en place

Cons

Il y a des fonctionnalités compliquées comme de mettre en place un service avec plusieurs clients j ai du recreer un deuxième profil Aussi quand je veux fermer un jour sur certains services proposés c’est mega compliqué ! Pas fluide du tout Quand j ai du fermer quelques mois ca a été compliqué Et aussi mon contact français etait toujours le meme et je le trouve très mauvais Bonne journée

Reason for choosing SimplyBook.me

Je ne suis pas a l abri de rechanger

Review Source

CC

Cathy C.  
Management  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Management "

December 7, 2022

5.0

Pros

Le logiciel permet d’avoir une vision globale de la vitrine commerciale que nous voulons projeté, et est très intuitif

Cons

Les ressources des paramètres pour les logiciels de patients en ligne à distances par les clients ne sont pas mis à jour et sont inutilisables, il n’y a que paypal qui fonctionne apparemment . Il manque peut-être la possibilité d’intégrer une boutique en ligne

Alternatives considered

[Planity](https://www.capterra.com/p/248774/Planity/)

Reason for choosing SimplyBook.me

Pour ne pas avoir la même interface que tout le monde

Review Source

WC

Wilma C.  
Hypnothérapeute  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Parfait "

October 13, 2023

5.0

Rapport qualité-prix imbattable je recommande vivement

Pros

Logiciel facile à utiliser, impeccable pour la réservation en ligne

Cons

Logiciel intuitif mais les couleurs ne sont pas à mon goût

Review Source

PC

Pierrick C.  
Gerant  
Arts and Crafts  
Used the software for: 2+ years

### "Très bon outil"

December 7, 2022

5.0

Pros

La facilité d'installation et de personnalisation.

Cons

L'impossibilité de régler le délai de prise de rdv service par service. Une seule configuration possible pour l'ensemble des services et des prestataires. Dommage.

Review Source

DH

David H.  
Digital Media Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Simply does the job we need"

November 6, 2020

5.0

Simple to setup and lots of customisation , so many add ons that I have not yet tried. Great value for money

Pros

I have set up the online ticket booking for some events we are running in December. I looked at all kinds of event software but they did not deliver exactly what we required for our tasks. Due to current limitations we needed tickets that staggered start times accross 5 days. I had previously used the software for a photography business and it worked perfect for that task so I knew my way around the software and configured it to meet our event needs.

Cons

I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email. (not the end of the world but an inconvenience)

Reason for choosing SimplyBook.me

I knew how to configure the software already so made the process easy.

Review Source

Response from SimplyBook.me

December 2, 2020

Dear Ian Thank you so much for taking the time to leave us your positive review, we appreciate it enormously! Regarding your comment then we recently added to "Ticket report" the possibility to resend a ticket, so you should be able to use that going forward if you need to resend a ticket to a client. All the best The SimplyBook.me team

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