# Page 15 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

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SimplyBook.me

4.6 (1280)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 351-375 of 1280 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VP

Victoria P.  
Pilates Instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic Scheduling Service with SimplyBook.me"

February 8, 2023

4.0

Overall, I'm very happy with my experience with SimplyBook.me. It's a great scheduling service that really simplifies the task of managing bookings.

Pros

SimplyBook.me makes scheduling appointments and managing bookings so easy and efficient. I love the ability to customize my booking page and the user-friendly interface.

Cons

The reporting tools are a bit limited and the customer support could be a bit faster.

Review Source

Response from SimplyBook.me

February 13, 2023

Dear Victoria thank you so much for taking the time to leave us your fantastic review, we appreciate it greatly! We are working on updating our reports to make them better, so hopefully they will be launched later this month. For the support then it should be super quick on weekdays (9sec average waiting time) but slower on weekends as we only have email answering then. All the best The SimplyBook.me team

EL

Emeline L.  
naturopathe  
Alternative Medicine  
Used the software for: 1-2 years

### "retour simplybook"

December 7, 2022

5.0

Pros

mise en place réservation très facile, pratique de pouvoir rajouter un paiement. J'apprécie également le fait que ce soit ultra personnalisable ( plusurs activités différentes avec des créneaux différents)

Cons

La prise en main est un peu difficile, certaines pages d'aide ne sont pas traduites en français

Review Source

AJ

Anatolie J.  
Manager  
Security and Investigations  
Used the software for: 6-12 months

### "My review"

August 31, 2019

3.0

I had many requests from them, some of them were responding, some were not, they were just guiding me how to use the system just so as not to make the necessary change in their program.

Pros

works well and rarely had server errors.

Cons

1) does not correspond to what is described in addons to reality 2) Addons are so designed to depend on each other, so if you need a function, be ready to shop for something extra 3) the customer service works poorly and in many cases they do not want to make corrections in the program in favor of the client

Reason for choosing SimplyBook.me

I also needed the web page

Review Source

Response from SimplyBook.me

September 16, 2019

Dear Anatolie, Thank you so much for taking the time to leave us your feedback, we appreciate it. I am sorry if you were disappointed that we could not make some amendments to the system. We have thousands of clients, and we can only make changes if they benefit the majority and at the same time we are trying to keep the system simple. You can always email me directly if there is something that you feel strongly that we should implement. All the best The SimplyBook.me team

LL

Lindsay L.  
Manager  
Arts and Crafts  
Used the software for: 6-12 months

### "SimplyBook.me (Free Version)"

April 6, 2019

5.0

My overall experience has been great, its definitely suited to the one man studio type business. Something I would like to see is an easy way to update the SBM calendar with bookings that have been made not through the system (ie Direct) Perhaps its there and I have not discovered it yet. But other than that nicely done. Thanks to the SBM team for making great software.

Pros

For me it was easy to set up. Not only do you get your own SBM web presence, but it allows you a Book Now button which I installed easily into my weebly site. The software allows you set the times you are available and when not. I love the idea that people can book you at their convenience and dont need to get in direct contact with you. Very Happy.

Cons

The Free version has limitations, but this is to be expected. The Paid versions have tons​ of additional features. The Free version needs to be renewed on a monthly basis, a bit of a pain if you have decided to continue to use the free product. But I think a clever way to simplify purging unused free signups so am sympathetic​ to the idea.

Review Source

Isabel C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Easy to use, many features available at additional cost."

November 6, 2018

4.0

Pros

They are easy to use and I setup my web page literally in a couple hours. They enabled all the features without any commitment which was nice. Be sure to try all the features. The plan is pretty flexible. I contacted their live help for a few times and always someone ready to answer questions.

Cons

Custom features cost extra and they do add up. The cheapest paid plan only included 3 custom features which I don't think any company can survive with just 3. Be sure to take all the extra charge into account. I needed at least 4 custom features for my site. Also they currently do not have any finance reports, like sales tax report. They only have reports for market analysis.

Review Source

Response from SimplyBook.me

November 21, 2018

Dear Isabel Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly! Regarding the sales tax and finance reports then we have just launched a new payment report page as well as a feature to add sales tax. Please contact our Live Chat if you have problems finding it. All the best The SimplyBook.me team

sR

sandra R.  
CEO  
Biotechnology  
Used the software for: Less than 6 months

### "-"

September 24, 2018

2.0

The paying services are really not clear, no way fo me to find out how many features i used ti chose the right plan. I then tried to upgrade, and it did not upgrade but it bought the different plan and move them in time, so I still could not use my features and had paid three times ... the livechat is not working either, as, everytime you click somewhere on the web page when the live chat is open (for example to try to solve your problem while the chat is talking), it closes the livechat and you are back to the beginning ..

Pros

the fact that a lot of features where available, to answer my needs (compared to other platforms)

Cons

the interface it very very very very very very complicated, not intuitive at all, which makes everything very hard to do (even if I'm used to use new platforms so I know how to hack them) from the design functions to programming the booking slots;

Review Source

Response from SimplyBook.me

October 3, 2018

Hi Sandra Thank you so much for taking the time to give us your feedback, we appreciate it. The Welcome page should show you where to go to set up the key parameters within the system and then you have got the Live Chat (21 hours a day) to help you out if you need extra help. Also on the welcome page to the right you can see exactly how many custom features you have enabled which should guide you to which subscription you need to purchase. However, it is true that with the automatic upgrade, it upgrades at the end of your current period but we can do it manually for you if you ask the Live Chat so that it becomes effective immediately. This is however a good point that has been noted before, and is almost finished in development now so that when users upgrade it will automatically be effective immediately. Regarding the close of Live chat tabs,while browsing away to fix problems, is something that we will definitely look into, thanks for that tip. All the best

KK

Konstantin K.  
Consultant  
Law Practice  
Used the software for: 6-12 months

### "Promising, versatile product"

April 20, 2022

4.0

Pros

Plethora of integrations, UI and language customization ease.

Cons

No real multilingual support. Clunky backend.

Reason for choosing SimplyBook.me

Features

Switched from

[YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)

Cost, better fit for larger teams, more flexibility.

Review Source

Response from SimplyBook.me

April 27, 2022

Hi Konstantin and thank you so much for your positive feedback I am not sure where you are from but we do have live chat support in English, French, Portuguese, Spanish, Chinese and Ukrainian. Regarding the backend then we are also working on redesigning the admin interface to making it more sleek, we hope you will like the upcoming changes:) Best regards The SimplyBook.me team

LR

Lisa R.  
Marketing consultant  
Public Relations and Communications  
Used the software for: 2+ years

### "Fonctionnel et simple d'utilisation "

December 15, 2022

3.0

Idéal pour démarrer son activité rapidement

Pros

Prise en main rapide tarif raisonnable facilité d'intégration sur la plupart des sites medias

Cons

Fonctionnalités limitées dans le traitement des données

Review Source

SC

Stéphane C.  
Gérant  
Photography  
Used the software for: 2+ years

### "Super solution !"

December 7, 2022

5.0

Pros

Synchronisation live avec agenda GoogleTraduction plusieurs languesIntégration sur Word Press

Cons

Difficultés rencontrées quand il a fallu intégrer un système d'affiliation

Review Source

MS

Maike S.  
Coach & Trainer  
Human Resources  
Used the software for: 2+ years

### "Great and easy booking Tool has made life easier!"

April 13, 2020

4.0

Pros

The interface is getting better by the year. There a re a lot of features and options, so it took a while to get used to, but now my booking site looks fab and features improve by the year. I had been using the free version for years and then upgraded which I probably should have done earlier :)

Cons

So far I haven't reenable to figure out how cancelled appointments get cancelled from my Google Calendar, that's a bit of a bother.

Review Source

Response from SimplyBook.me

April 29, 2020

Dear Maike, Thank you so much for leaving us your positive feedback, we appreciate it greatly! If you are still having problems with the sync to Google Calendar please contact our Live Chat help. They will be able to help you in a quick and efficient manner. All the best The SimplyBook.me team

NT

Nicole T.  
Legal assistant  
Law Practice  
Used the software for: 2+ years

### "Simply book me is awesome"

August 14, 2018

5.0

Overall I'm really impressed with simply book me as I had said it's a very user-friendly program and I'm able to reserve multiple consultations with ease

Pros

Simply book me is very user-friendly I work for a law firm in this is the scheduling system that we use to schedule an initial consultation with our attorneys simply allows you to enter and any questions you want to use to screen your potential leaves I can edit the attorneys that we are currently scheduling for with ease and it is just a very simple program for scheduling I really enjoy using it

Cons

I haven't run into anything that I don't like about simply sometimes it times out in the middle of filling out the form to schedule a consultation that can be a little frustrating but that doesn't happen often

Review Source

Response from SimplyBook.me

August 21, 2018

Dear Nicole, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! Best regards from the SimplyBook.me team

HF

Hanna F.  
Director  
Executive Office  
Used the software for: Less than 6 months

### "Surprisingly Robust"

March 31, 2021

5.0

It's made it so much easier for our clients to book directly in with a team member of their choosing online without us having to switch and move things from different calendars. We're still getting the hang of it, but it's already saved us so much time

Pros

The more I dive into the system, the more cool stuff I find that it can do. I've been using another software for a long time, but it just didn't have the flexibility I needed for different users with different booking types and linked calendars but SimplyBook me is proving to be a game-changer for my business

Cons

It's probably a little confusing to get started; I'm quite tech-savvy and find that it's a bit confusing when it consistently opens a new window when you want to make a change to a setting, so you end up with a bunch of tabs open that you'd forgotten about, but once you get the hang of it, you do see how all the sections tie together and it's much easier to flick back and forth between the settings with the extra tabs opened.

Switched from

[Dubsado](https://www.capterra.com/p/206389/Dubsado/)

Initially, just to have to ability to sync multiple calendars, but now that I've seen the other options available, it's even better than I thought it would be.

Review Source

JS

Jeff S.  
Owner  
  
Used the software for: Less than 6 months

### "I am an advanced computer user and retired systems developer and architect"

April 10, 2018

5.0

Cost and functionality.

Pros

I like how they have managed to cover pretty much every relationship that I would want between the data types. From Providers, Services, Users, Products, Time Schedules, etc... I have been able to be as creative as I want due to their extensive data system. When you combine this with the ease of use for basic computer users, it will create a very usable environment. I was able to completely set up our company scheduling system and implement it on our website in one day. I replaced a system that we have been using for a few years now. I was so impressed with this system, that I replaced a system that is already paid for until late 2019. It was worth the switch. This system is less than half the cost also.

Cons

Since we are a small business, we have only about 50 bookings a month (if that). I'd like to see an advanced basic level that gives you about 8-10 custom features with a low # of bookings per month. Price this between Basic and Standard and I think you would attract even more small/medium businesses.

Review Source

Response from SimplyBook.me

April 23, 2018

Dear Jeff Thank you so much for taking the time to leave your fantastic feedback about SimplyBook.me on Capterra, we appreciate it greatly! Regarding the pricing then we actually once did have a package between the basic and standard but since it was not that popular we quit offering that:) All the best The SimplyBook.me team

IK

Inès K.  
Chargée de communication  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Top mais pas adapté à mon secteur "

December 7, 2022

5.0

Simplybook.me est bien mais dans le cadre de mon activité ne correspond pas à toute mes attente

Pros

Beaucoup de fonctionnalités, notamment la possibilité d’inclure des carte cadeau

Cons

Pas de créneau fixe et petit problème sur les horaires de réservation

Review Source

DB

Danny B.  
COO, Co-founder  
Education Management  
Used the software for: Less than 6 months

### "Everything you’d ever need"

February 21, 2021

5.0

Overall, I’m very pleased with this software.

Pros

I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more. It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.

Cons

The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.

Alternatives considered

[Genbook](https://www.capterra.com/p/220430/Genbook/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing SimplyBook.me

Better features for classes/education.

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Booked didn’t have repeat classes nor could I have different prices for similar classes assigned to separate locations only. No Facebook integration either.

Review Source

Response from SimplyBook.me

March 25, 2021

Dear Danny Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! All the best The SimplyBook.me team

Cassandra C.  
Angel Card Readings  
  
Used the software for: 6-12 months

### "frees up so much time now that I can send a booking link to my clients."

November 27, 2017

5.0

outsourcing and it frees up SO much time now that this takes care of the booking, description of services, and payment. I spend less time repeating myself and wasting hours a day so I can focus on my business and clients more.

Pros

the email confirmations and its easy to use. you can customise the look and choose your color schemes. you can set up payment features so they pay as they book

Cons

that it doesnt just show your available time. it shows the whole day in grey. that can be confusing to clients trying to book.

Review Source

Response from SimplyBook.me

December 4, 2017

Dear Cassandra, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! All the best The SimplyBook.me

AC

Arnita C.  
COSMETOLOGIST  
Cosmetics  
Used the software for: 6-12 months

### "Touchedbyarnita"

October 24, 2022

5.0

Overall, I believe that I'll be using this software to manage and continue growing, "TOUCHED BY ARNITA"!

Pros

Easy to use, navigate, and bring existing and potential clients on board with the software!

Cons

Payment for certain features can be frustrating to choose when you're just starting out.

Review Source

CS

Craig S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Good for basics lacking in more advanced features"

October 21, 2021

3.0

Pros

at the lowest pricing tier you can still accomplish a lot of your scheduling needs.

Cons

There is no ability to offer your scheduling in more than one language. Any customizations you make can not be saved and you need to spend hours reentering them or use CSS which also doesn't work well because they use !important in a lot of their code making it impossible to properly customize. They charge extra for a lot of features. Overall Calendly was more user friendly, simpler to use and cheaper.

Review Source

Response from SimplyBook.me

November 11, 2021

Hi Craig, We are sorry to hear that you were not happy with our solution. I am not sure about the problems you had with the customisation, all of it should always be save-able. Did you contact our Live Chat to help you out witih that? They are online 24h during the working week and always ready to help. We do have another system which is simpler and cater to users with simpler needs, called SimplyMeet.me and that one is totally free for individuals and offers similar offering to Calendly, you could check that out. Here you can see the difference between the two systems https://simplymeet.me/en/SimplyMeet.me\_compared\_with\_SimplyBook.me All the best The SimplyBook.me team

AC

Alanna C.  
Fitness Instructor  
  
Used the software for: Less than 6 months

### "Unclear descriptions, refused to issue refund without closing entire account"

February 19, 2018

3.0

Pros

It looks good for what it is, and is simple enough once you get the hang of where everything is. They are prompt in responses to questions, although the live chat usually becomes disconnected and needs to be continued through email.

Cons

Whenever you click on settings it will open a new tab every time. The descriptions are vague and misleading when dealing with what features are available in each subscription. I wanted access to the promotions and discounts feature, and purchased the option to add another only to find out that one only included with a subscription. I then purchased a subscription only to find out it needs to be the next level up. They refused to issue a refund, and eventually offered it under the condition that my website be deleted.

Review Source

Response from SimplyBook.me

March 13, 2018

Dear Alanna, Thank you for your feedback, we appreciate that you took the time. I am sad to hear that you experienced SimplyBook in that way. The promotion system comes with all subscriptions except the Free one, as you can see on the pricing page. So you should have been able to implement that with our Basic subscription. If you were not able to do that then you must have already used 3 custom features for something else and therefore you can not add more features under that subscription, if however you had only activated two features then you could have added the promotion system as well. The reason for us wanting to delete the system if they are cancelled is that otherwise you might get bookings from clients and then since you will not be getting notifications as you cancelled the system, you might have clients showing up without you knowing anything about their booking. Kind regards The SimplyBook.me team

CL

Clémence L.  
Gerante  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Très bien "

December 7, 2022

4.0

Pros

Modèle que l’on peut personnaliser, beaucoup de fonctionnalités, vidéo explicatives pour nous aider à programmer notre site.

Cons

Prise en main compliqué sans regarder les vidéos

Alternatives considered

[Planity](https://www.capterra.com/p/248774/Planity/)

Review Source

Hermann A.  
Support client  
International Trade and Development  
Used the software for: I used a free trial

### "Moyen de rencontre "

November 19, 2023

5.0

Pros

Ce logiciel est très efficace car il me permets d'être à l'heure à tout mes rendez vous , c'est un logiciel très spécial et rapide.

Cons

Je n'ai pas d'inconvénients pour le moment.

Review Source

Response from SimplyBook.me

May 17, 2024

We're thrilled to hear that SimplyBook.me has helped you stay punctual and efficient with your appointments! Your satisfaction is our priority, and we're glad to hear that you haven't encountered any disadvantages so far. If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing SimplyBook.me!

AM

Al M.  
Owner  
  
Used the software for: 2+ years

### "The product has excellent reliability and pricing for the micro business owner."

January 5, 2018

5.0

efficiency

Pros

It seems lightweight and not overbearing with 'in your face' features. The pricing model is very fair and cost effective my for micro business. These are the benefits on which to grow, prosper and keep me as a customer.

Cons

\*\*customer email template footer - Need to have a better set of choices for the fixed template footer. -- being a local business, that booking troll page is not very relevant to my local customers; and no 'promotions' appear to be there. -- some employers filter bookingtroll.com to their blacklist.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Al, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! For premium clients there is no email footer but I would like to mention that there are some great updates coming up for BookingTroll which should make it even better to have the company listed there in order to get more business. Best regards The SimplyBook.me team

VR

Verified Reviewer  
Independent Business Owner  
  
Used the software for: 6-12 months

### "My business has increased since I started online booking meaning I can look forward to expanding"

January 5, 2018

4.0

Pros

It allows my customers to book online which allows me to concentrate on other things. As the customers get a confirmation email, they can receive all the information needed prior to coming.

Cons

Would like to be able to purchase a 'bundle' of custom features. I'm only a very small business but buying individual custom features is quite expensive and there are a few that I would like that would enable my business to grow even further.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear sir/madamae Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Best regards The SimplyBook.me team

PM

Phyllis M.  
Producer  
Events Services  
Used the software for: 1-2 years

### "Great for complex events"

October 21, 2022

5.0

It has helped us run a growing festival and add to our programme.

Pros

We schedule and take bookings for 70+ events over a single weekend. There are features for all the functionality you need.

Cons

Tricky to set start times and capacities.

Reason for choosing SimplyBook.me

Familiar with it

Review Source

Response from SimplyBook.me

October 27, 2022

Dear Phyllis, thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it ! All the best The SimplyBook.me team

Ismaël D.  
Free-lance  
Design  
Used the software for: Less than 6 months

### "Planning tool"

December 17, 2022

4.0

Definitely recommended for all businesses to plan themselves

Pros

Its compatibility with all kinds of companies for reservations and appointments

Cons

No problem encountered with the software since the beginning of its use

Review Source

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