# SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1283 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140086/Simplybook-me/reviews --- SimplyBook.me 4.6 (1283) [View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SimplyBook.me Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Flexible and automated scheduling tools 88% positive reviews out of 145 Most reviewers find appointment scheduling highly customizable, with automated reminders, calendar integrations, and 24/7 booking. Ryan G Technology Lead, 11 - 50 employees. "It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves." Limited and confusing payment features 42% negative reviews out of 97 Some users report payment options lack flexibility, are hard to set up, and require extra fees or external tools. Intuitive and accessible interface 89% positive reviews out of 132 Most reviewers appreciate ease of use, noting quick setup, clear navigation, and user-friendly daily operations. Recurring technical glitches 68% negative reviews out of 87 Most reviewers report bugs and issues cause login difficulties, slow performance, confusing setup, and unreliable customer support. Kristen B Center Director, 2 - 10 employees. "There are too many areas that also have to be updated and it becomes frustrating to use and takes time to figure it out." Enhances business professionalism 94% positive reviews out of 62 Most reviewers describe professional use as elevating their brand image, streamlining operations, and impressing clients. Unreliable notification system 53% negative reviews out of 49 Some users comment email notifications can be inconsistent, difficult to configure, and occasionally fail to reach clients. ## Showing most helpful reviews Showing 1-25 of 1283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eliška Š. Production Events Services Used the software for: Less than 6 months ### "Easy Setup, Great Support, and Excellent Value" November 10, 2025 5.0 My overall experience with SimplyBook.me has been very positive. I was able to set up most of the system on my own thanks to its clear and user-friendly interface. Whenever I wasn’t sure about something, I could either use the built-in AI search tool—which pulls information directly from their materials—or contact live support. Both options were extremely helpful, and everything was successfully configured in the end. Ironically, the most challenging part of the setup was connecting the payment gateway, since Stripe’s process is quite confusing. However, that’s more of a Stripe issue than SimplyBook.me’s. We actually use SimplyBook.me for organizing a two-day event, not for running a business, and it still provides everything we need. It’s flexible, intuitive, and works perfectly for our purposes. Overall, SimplyBook.me has fully met my expectations, and the price-to-performance ratio is excellent. I can definitely recommend it to anyone looking for a reliable and easy-to-use booking system. Pros Clear and intuitive interface Easy to set up without external help Helpful AI search tool and responsive live support Flexible enough even for one-time events Excellent value for money Cons No support or system interface in the Czech language Settings are divided into several interconnected tabs, so it’s sometimes necessary to double-check that one change hasn’t affected another area Review Source Response from SimplyBook.me November 25, 2025 Dear Eliška thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team OR Oliver R. Owner Events Services Used the software for: 2+ years ### "Focused on the essentials and without unnecessary notifications!" June 18, 2025 5.0 The biggest advantage is the cloud based nature. This means I always have all my data with me, whether in the office, onsite with a client or on vacation. This has become indispensable for me. Pros The best features is definitely the documentation function, which allows you to save emails, photos and documents related to individuals and institutions in the history and link these to others . This way, all employees can see what has happened and what still needs to be done. Cons Connections like those to Office 365 are not possible. This is urgently needed to reach more applications and usage in our company. Switched from [CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/) With the previous tool, I could not grant external employees access to certain areas which made it hard for remote work. Review Source Response from SimplyBook.me July 7, 2025 Hi Oliver, thank you so much for your thoughtful feedback! We're delighted that the documentation feature and cloud-based access have made SimplyBook.me such a valuable tool for your team. It's great to hear how it supports your operations across different locations. We also appreciate your suggestion regarding Office 365 integration — feedback like this helps us improve. Thanks again for being a loyal user for over two years! EM Eku M. Club Director Sports Used the software for: Less than 6 months ### "Honest Review of Simplybook" March 13, 2025 1.0 Terrible - This product while good intentioned, simply cannot handle execution at scale. This product should be limited to small vendors who only have a small number of people booking. For context, we were part of an event with 1600 participants all trying to book at the same time, and quite frankly the tool was ineffective, frustrating, and a terrible user experience. Many users can’t log in at all. When they do get in, events either don’t display or aren’t clickable. There were a number of glitches/freezes throughout the process, and if you refreshed, you lost any progress you made, preventing teams from securing a time. For a process that already comes with high demand and pressure, these technical issues make it unnecessarily frustrating. I personally experienced the system freezing on the confirmation screen multiple times, which meant I lost the time I was trying to book and had to start over, and did not end up with my first option. Others have had similar issues. Pros I did not see any pros with SimplyBook.me Cons The system could not handle volume at scale. It was not easy to use, and froze/glitched regularly. Review Source Response from SimplyBook.me March 17, 2025 Hello Eku SimplyBook.me is well capable of handling such big load but then you have to contact our account managers and make sure that you are getting the high load product. The common version is done for beauty salons, yoga studios, consultants etc. which normally do not have anything near this load on a daily basis. We have a special queue manager to deal with this kind of load, so feel free to contact us if you want to take a look at that feature. All the best The SimplyBook.me team. LN Lydia N. Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Simply Amazing" March 20, 2026 5.0 Pros Fantastic features, easy to use, seamless integration with calendar and other apps. I use this for booking in clients and classes. Cons Nothing. I have had no issues that havent been resolved by either using the AI help or by talking with an agent. Review Source Response from SimplyBook.me March 23, 2026 Thank you so much Lydia for taking the time to leave us your review, we greatly appreciate it! All the best The SimplyBook.me team JH Justin H. Administrator Financial Services Used the software for: 1-2 years ### "Simply breaking the mold in a world of cookie-cutter booking software" March 28, 2025 5.0 Overall it was a fantastic experience. I had tried several different booking softwares before coming across SimplyBook.me, and it was a breath of fresh air. Pros The exceptionally high level of features and customization options, especially when compared to other booking options / software. Cons Customization is something of a double-edged sword - the more you have, the more complicated things become. This felt compounded by the way things were organized, like having to go to multiple different sites depending on what you need to do. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Clover](https://www.capterra.com/p/226864/Clover/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing SimplyBook.me The price for SimplyBook.me ended up being much cheaper - by far. And while all the other options I tried were decent, in the end they would be missing some key features that I didn't want to go without. Review Source Response from SimplyBook.me July 7, 2025 Thank you, Justin! We're thrilled to hear SimplyBook.me has been a breath of fresh air for your business. It's great to know our features and pricing stood out compared to other tools you tried. We also really appreciate your honest feedback about customization—it's something we’re always looking to make easier. If you ever have suggestions on how we can simplify the experience further, we’d love to hear them. Thanks again for the thoughtful review and for choosing SimplyBook.me! CA Chris A. Communications Specialist Individual & Family Services Used the software for: Less than 6 months ### "Happy to find a booking service with so many extra features!" February 21, 2025 5.0 I'm still a new user and overall I am very happy. Pros Feature rich to expand use as my needs grow. New to system but does everything I need as a single provider with one to one services and classes. Support so far has been excellent. Combines a lot of services into one that a basic booking service doesn't provide. Cons The only reason I would take off a star or move on down the road is that it isn't a complete white label solution. You still have to use their favicon, but it should be an easy feature for them to add in future. There is a learning curve to use site with all of its features. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Paperbell](https://www.capterra.com/p/206052/Paperbell/)[YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing SimplyBook.me It met my critical needs for online booking, esthetic design, payment system, cost, and additional add-on features like I may benefit from in future. Features like enhanced notifications, social media integrations, and basic crm. Review Source Response from SimplyBook.me July 7, 2025 Hi Chris, Thank you so much for your detailed and thoughtful review! We're thrilled to hear that SimplyBook.me has met your critical needs and that you're finding value in our rich feature set and support. It's great to know our platform is helping you grow your one-to-one services and classes with confidence. We really appreciate your feedback regarding the white label aspect. You’re absolutely right — allowing users to fully customize elements like the favicon is a logical next step, and your input has been shared with our development team for consideration in future updates. We're glad to have you on board and look forward to supporting you as your business continues to grow! Warm regards, The SimplyBook.me Team BD Brian D. CEO Sports Used the software for: Less than 6 months ### "Amazing platform and customer service! (One good idea in here too)" November 13, 2024 5.0 Our experience with this company has been outstanding. They provide a top-tier service, and the product has delivered consistent value, aligning perfectly with our needs and enhancing our operations. Their platform is intuitive, efficient, and has allowed us to streamline processes effectively. \[sensitive content hidden\] consistently provided insightful guidance and was instrumental in helping us navigate the initial setup. His in-depth knowledge and willingness to walk us through each step made a significant difference in our onboarding experience. \[sensitive content hidden\] has been a true asset, particularly with her quick response times and clear communication. She’s always accessible and ensures we feel supported, no matter how complex the inquiry. \[sensitive content hidden\] has a knack for understanding our needs even before we fully articulate them, often offering solutions that anticipate potential issues. Her proactive support and thoughtful insights have greatly contributed to our satisfaction. Pros The customer service team deserves special recognition for their dedication and responsiveness. They have gone above and beyond to ensure our questions are answered and that any challenges are resolved swiftly. \[sensitive content hidden\] have been exceptional throughout our engagement. Each of them has demonstrated professionalism, patience, and a deep understanding of our unique requirements, making our interactions smooth and productive. Their proactive approach and attention to detail set a high standard for customer support. Cons One area for improvement would be to offer customizable revenue-sharing options. I'd love to see a way to implement revenue splits between each service provider and my company, which would open even more opportunities for collaboration and growth. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SimplyBook.me I felt the features and benefits were much more extensive and I could stay with Simplybook.me for the long run because of all the features as we grow. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) I need a more robust offering and Simplybook.me did just that. Review Source Response from SimplyBook.me January 20, 2025 Thank you so much for your amazing feedback! We’re happy to hear that our customer service team has made such a positive impact. We truly value your input and are glad to know the platform has helped your processes. We also appreciate your suggestion about customizable revenue-sharing options, and we’ll certainly take it into consideration for future updates. If you ever need more support or have further ideas to share, don’t hesitate to reach out. We’re here to help as you continue growing with SimplyBook.me! DJE D. J. E. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "It is okay for the money" November 28, 2024 4.0 Not great but not horrible either. The CSR are very responsive and helpful, That is why this software scored higher for me. Pros All of the features and that the price was affordable. Cons The software is not user friendly enough. There is a bit of a learning curve compared to other systems on the market. The YouTube video's are not detailed enough to be helpful. Luckily, I had additional assistance from other's that helped me build the system out so that I could use it. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing SimplyBook.me I liked PowerDairy but to add others was to expensive and the same for the others. Except MassageBook, it did not have one of the features that I needed. And they did not know when it would be rolled out. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Schedulicity was great but the CC processor did not want to work with my second location. Vagaro became extremely expressive other time. Review Source Response from SimplyBook.me January 20, 2025 Thank you for your feedback! We’re glad to hear that you found SimplyBook.me affordable and that our support team was helpful. We understand the learning curve can be a bit tricky, and we’re working on making the platform easier to use. KA Ken A. Owner Professional Training & Coaching Used the software for: 6-12 months ### "SimplyBook is Excellent" January 16, 2025 5.0 My overall experience is excellent! The Team is really smart and they are patient too. Pros The Live Customer Support Chat. All the Live Agents are excellent. It is 24 hours a day. And even on the weekends when they need to close down for a day and a half, they still return your emails. They help you set it up. It's worth it. Cons There is nothing that I like least about SimplyBook. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) They try to force you into using Merchant Processing Programs that offer no customer support. We needed a company that would integrate with Visa's company, Authorize.net, which is another great company. Review Source Response from SimplyBook.me January 20, 2025 Thank you for your amazing review! We’re so glad to hear that you’ve had an excellent experience with SimplyBook.me and our live customer support team. BY Bruce Y. Owner Automotive Used the software for: 6-12 months ### "Best booking site " September 26, 2024 5.0 So far most things have been seamless and I can research using their AI search tool. Sometimes when I reach out through the live chat I quickly get my questions answered. Pros Extremely simple to use. This is perfect for someone with little knowledge of how to put together a scheduling site. I have had many compliments on my site and feel like I get more bookings because of it. Cons Sometimes I find it hard to navigate on the mobile app. Secondly, If I book a client for them on my booking page, not the admin side, if I go to book someone else the last person info is still there and I cant seem to get rid of it without shutting the app or desktop off and then rebooting.. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing SimplyBook.me I fit my needs better than any others. It was more versatile in set up and gave me more options. Review Source Response from SimplyBook.me October 4, 2024 Thank you for your feedback! We’re delighted to hear that you find SimplyBook.me easy to use and that it has positively impacted your bookings. It’s great to know you appreciate the AI search tool and the responsiveness of our live chat support. We understand your concerns regarding navigation on the mobile app and the issue with retaining client information when booking. Your feedback is valuable, and we’ll take it into consideration as we work on improvements. If you have any further questions or suggestions, please feel free to reach out! MS Mattie S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "For single practitioners " July 17, 2024 4.0 So far it’s functional but may need to switch if I continue to grow to get more features. Pros Easy to set up & use. Good price. Ability to create classes. Cons That so many features require a higher priced plan. Would like to see more of the add-ons included in the beginning plans. Also would like to see form creation and ability to send. And a way to create more detailed notes and client management. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Availity](https://www.capterra.com/p/68854/Availity/)[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing SimplyBook.me Cost and ease of use to get started while I have very little money Review Source Response from SimplyBook.me August 16, 2024 Thank you for your feedback! We’re glad to hear that you find SimplyBook.me easy to set up and use. We also understand your concerns about the limitations of lower-tier plans and the need for more advanced features like form creation and detailed client management. We continually work to enhance our platform and your feedback is invaluable in guiding these improvements. If you have more suggestions or need assistance as your practice grows, please feel free to reach out. Thank you for choosing SimplyBook.me! AB Anastasia B. Consultant Fine Art Used the software for: 1-2 years ### "Love it works well" July 16, 2024 5.0 Very good will continue to use for my business Pros It’s pretty accurate and I am able to book clients worldwide Cons There are a lot of features and to change address i have to cancel my subscription and redo Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Not active worldwide and not able to use for my clients Review Source GT Gligor T. Senior IT Engineer Banking Used the software for: 2+ years ### "Remodeled my complete booking process" June 30, 2025 5.0 Bookings are easily simplified with reliable reminders on the accredited note and the calendar, although some technicalities, such as intake forms and SMS gateway, might be user-friendlier. Pros SimplyBook.me automatically sends WhatsApp, SMS and email reminders This has greatly helped me to almost get rid of no-shows. The Google calendar integration controls everything, and I can take payments online or on the spot using POS. Cons The intake forms are not always available in the notification emails, and SMS gateway integration could be configured only manually. Review Source Response from SimplyBook.me July 7, 2025 Hi Gligor, thank you for the fantastic review and for being with us for over two years! We're so pleased to hear that the automatic reminders and integrations have helped reduce no-shows and simplified your process. Your feedback about intake forms and SMS gateway setup is very valuable — we’ll pass this on to our team for review. We're happy to support your booking system, and we truly appreciate your continued trust in SimplyBook.me! CG CHINMAYA G. Director Sports Used the software for: I used a free trial ### "CRICKETNOW -> SIMPLYBOOK ME REVIEW" February 16, 2026 5.0 So far it's pretty good especially the support help. I am looking to set up my booking system for my company. Pros I really like that I have the ability to send text message. I also like the tech support I get from Simply book me. Cons So far, initially it's a bit challenging to navigate how to use the system but once I understand, the features are good. Review Source AK Anna K. Yoga Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kikai Yoga academy Review " April 16, 2025 5.0 Great! I just can’t afford it at the moment but hope to come back when the situation is a bit better — economically 🤗 Pros I Loved how easy and Quick in general it was to actually build and go live with the Page, it’s super simple and the New Age look makes it very adaptable to use and fit into any other designed webpage Cons I thought it was a bit sad that it wasn’t possible to create more pages or blogs, it’s a bit limited in creation — but provides a great booking service! Review Source Response from SimplyBook.me July 7, 2025 Hi Anna, thank you so much for your kind words! We’re really happy to hear that you found the system easy to set up. We truly understand that cost can be a challenge sometimes, and we appreciate your honesty. Your feedback about wanting more creative freedom with pages and blogs is noted – we’re always looking for ways to improve. We hope to welcome you back when the time is right, and wish you all the best with your yoga academy in the meantime! GR Genevieve R. General Manager Wine and Spirits Used the software for: 6-12 months ### "Adaptable for multiple uses" July 18, 2024 4.0 I did a lot of research before choosing SimplyBook and I haven't found very many services that offer this much customization. Of course I'm greedy and want more through. I'm grateful this is available and would recommend it. Pros I like that I can use it as a reservation software for my unique business needs as a brewery. I like that you can build your own package with the features. I wish other companies did that more often. Cons I wish that there was more features tailored to reservations and private events. I also wish that the items we sell through the payment system could be labeled with categories that transfer to our POS system. There's a bit of a learning curve if you're using the software but it's worth the effort. Reason for choosing SimplyBook.me They are all super expensive and don't have enough flexibility for my business needs. I tried really hard to make them work and it was a waste of time. Simplybook could easily move in on this market and would do really well with brewery taprooms especially. We're stuck because we aren't a restaurant but people want to make reservations and book events. We also often need to schedule food trucks and there isn't a booking software for that available. Two markets in need of a software that suits them. Review Source Response from SimplyBook.me August 16, 2024 Thank you for sharing your detailed feedback! We’re thrilled that SimplyBook.me’s adaptability and customizable features have met your unique needs for your brewery. We appreciate your insights on areas for improvement. Your suggestions are valuable and will help us enhance our platform further. If you have any more ideas or need assistance, please feel free to reach out. We’re here to support your business and are committed to evolving our service to better fit diverse needs. Thank you for recommending us! RG Ryan G. Technology Lead Consumer Services Used the software for: 2+ years ### "Easy and reliable auto detail scheduling" July 16, 2024 5.0 Overall excellent experience, easy to set up and use, both for us and our customers. Pros It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc. Cons It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services). Review Source Response from SimplyBook.me August 30, 2024 Thanks for your feedback! We’re glad to hear that the integration and self-service options are working well for you and your customers. We understand that customizing schedules to fit specific service limits can be challenging, and we appreciate your input on this. We’ll pass your comments along to our team for future improvements. If you need any assistance or have more suggestions, feel free to let us know! LD Loren D. Director of Personal Image Consumer Services Used the software for: 2+ years ### "Very nice experience for what it is. " July 16, 2024 5.0 SimplyBook was slightly difficult to get set up and I really struggled with their customer service, but it has worked really well for what we needed. Very user friendly for clients. Pros The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial. Cons Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed. I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement. Review Source Response from SimplyBook.me August 30, 2024 Thank you for sharing your experience. We’re pleased to hear that the customization features are meeting your needs and that the platform is user-friendly for your clients. We apologize for the challenges you faced with setup and customer service; your feedback is invaluable. We’re continuously working to improve our support and user experience, and we’ll take your suggestions into consideration. If you have any further needs or concerns, please feel free to reach out. AL Aleyna L. Owner Entertainment Used the software for: Less than 6 months ### "The only option for overlapping bookings" July 16, 2024 4.0 Overall I appreciate the customer support, and it's working for us, even if it's a bit clunky. Pros SimplyBook was the only system we could find that allowed us to overlap bookings by a specific time. Cons I don't like how complicated it is to make changes. This system was clearly designed for another industry, so we've had to make it work, and it isn't always intuitive as a user how to go about making specific changes. Reason for choosing SimplyBook.me As stated above, this was the only system that allowed us to have overlapping bookings. Review Source Response from SimplyBook.me August 30, 2024 Thank you for sharing your experience! We’re pleased to hear that SimplyBook.me meets your needs for overlapping bookings. We understand that making changes can sometimes be complex, and your feedback helps us improve. If you need further assistance or have any specific questions, our support team is here to help. EB Emiliano B. Owner Executive Office Used the software for: 1-2 years ### "Great Platform to Keep Us Booking" July 17, 2024 5.0 Bring a great experience all together and the system allows me to do other things I need for the business. Pros The ease of use once it is setup is nonexistent. Which it should be. We spend a lot of time fine tuning and it runs like a gem! Cons I hate setup of anything especially systems such as this. They made it wasy and very accessible. Review Source Response from SimplyBook.me August 16, 2024 Thank you for your review! We're thrilled to hear that once SimplyBook.me was set up, it ran smoothly and efficiently for you. We understand that setup can be a challenge, but we’re glad to know our process made it easier. It’s great to hear that the platform is helping you manage your business effectively and allowing you to focus on other important tasks. If you have any further feedback or need additional support, please don’t hesitate to reach out. EN Eric N. Manager Sporting Goods Used the software for: 1-2 years ### "Quick Review of Simplybook.me" July 16, 2024 4.0 Pros We enjoyed the wide variety of options and configurations it allows. You can set different services and different employees for your clients with ease. For us, using it as a booking system is our top priority, and it does this well. Cons Limited features unless you unlock them. It would be nice if they allowed more features by default. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Review Source Response from SimplyBook.me September 6, 2024 Thank you for your review! We’re pleased to hear that the variety of options and configurations has been beneficial for your booking needs. We understand that more features by default would be helpful, and we offer various plans to cater to different needs and preferences. If you have any specific feature requests or need assistance, please let us know! HA Heather A. NP Health, Wellness and Fitness Used the software for: 1-2 years ### "Simply book " July 16, 2024 5.0 Overall good! Online chat is always quick to reply and help Pros Online scheduling and ease of use Easy to navigate to edit and make changes Cons Can’t adjust times from app is the big one for me Review Source Response from SimplyBook.me August 30, 2024 Thank you for sharing your experience! We’re pleased to hear that you find online scheduling and the ease of use beneficial. We appreciate your feedback about adjusting times from the app and will consider it for future improvements. If you need any further assistance, our support team is always here to help. SD Sharon D. Owner Retail Used the software for: 2+ years ### "Simply Book Me Review " July 16, 2024 2.0 I would give the service overall 3 stars just need to simplify things and make the booking site user friendly it can be intimidating which makes it not so helpful for my business. Pros The Booking site is very difficult to navigate. My clients shouldn’t have to pay for the add ons if they are paying for the deposit. I’ve had a very hard time with using all of the custom features to market my business. The text option doesn’t work to send out notifications to clients. I was told you had to have an android to create an app when most people have iPhones. Sending out notifications to my clients needs to fixed soon. Cons The extra amount my clients have to pay when they’re paying a deposit and selecting and add-on. Review Source JR Jody R. Owner Retail Used the software for: 2+ years ### "Good BUT no downgrading " July 19, 2024 5.0 Overall I was happy with my experience, until I found I couldn't downgrade my account. That really felt underhanded, and colored my entire experience with SimplyBookMe. I've been using to for at least 5 years now. Pros I think the product is good and easy to navigate. It's flexible. Cons Two BIG issues. The first, if you start on the free plan and then upgrade to a paid plan, you CANNOT go back. You have to create an entirely new account from scratch with a different email address. You can pay to have your info ported over to the new account. This is in the fine print of the terms and conditions, no where else. Shady. The second thing, occasionally custom features move to be paid-only, forcing an upgrade. Review Source Response from SimplyBook.me August 16, 2024 Thank you for your feedback. We're glad to hear you find the product easy to navigate and flexible. We apologize for any frustration caused by the limitations on downgrading and the changes to custom features. Your experience and feedback are valuable to us, and we'll take them into consideration as we work to improve our services. If you need any assistance or have further concerns, please feel free to reach out to our support team. SS Sherra S. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Auth.net integration issues" July 18, 2024 4.0 Pros Ease of initial booking by clients & integration with Google calendar. Cons Authorize.net integration has glitches they're blaming on auth.net...but we have multiple online systems that use auth.net and none of the others have issues. Reason for choosing SimplyBook.me SB is supposed to have authorize.net integration, but we've had nothing but problems with it. Review Source Response from SimplyBook.me August 16, 2024 Thank you for your feedback! we’re sorry to learn about the issues you’re experiencing with the Authorize.net integration. If you have any additional details or need further assistance, please reach out to our support team so we can work on resolving this issue promptly. Your satisfaction is important to us, and we’re committed to ensuring our integrations work seamlessly. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.