# Page 20 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

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SimplyBook.me

4.6 (1281)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 476-500 of 1281 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KR

Kasandra R.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Time Saver"

March 15, 2019

4.0

The time I've saved has been invaluable.

Pros

This program is easy for my clients to use and saves me so much time from having to go back and forth to schedule appointments.

Cons

I don't like that I'm not able to search for clients by name. The set up is not very user friendly.

Review Source

Response from SimplyBook.me

April 10, 2019

Dear Kasandra Thank you so much for taking the time to leave us your feedback, we appreciate it! Regarding the client list, then if you click on "Manage" and "Clients" then you see your client list and there you can search by name. If you can´t find it please contact our Live Chat which is online 21 hours out of 24 during the working week. All the best The SimplyBook.me team

NS

Nicky S.  
Therapist  
  
Used the software for: 2+ years

### "Can't Live Without Simplybook.me"

January 4, 2018

5.0

Pros

It literally enables my business to function. All the booking, payment and work calendar is done - I don't even have to think about it. Plus the live online support is usually always there and instantly ready to help.

Cons

Could do with a few more templates for the customer interface. But the one I have chosen looks really good and is perfect.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Nicky Thank you so much for taking the time to leave us your feedback, we truly appreciate it! I am happy to tell you that we just added three new booking widgets last week which you can play with. Then there are other three on the way in the next few weeks...we hope you like them! Best regards The SimplyBook.me team

Jack M.  
Co-Founder  
Food & Beverages  
Used the software for: Less than 6 months

### "Simplybook.me is a somewhat clunky, restrictive platform – for better or worse."

July 12, 2021

2.0

The site is fairly simple but still clunky in its editing ability. I would not recommend this if you are hoping to be able to provide much customization to the aesthetic to match your brand.

Pros

The overall limitations and simplicity of the platform are somewhat of a bonus, depending on the user. Our clients approached us with this platform to build out their space rental booking system, and they were able to easily get signed up and get the webpage started.

Cons

Unfortunately, the design limitations and functionality of the site are very restrictive, even if you select the additional option of using custom CSS. That allowance simply did not offer much flexibility in editing the site. In the end, we found seemingly simple tweaks (addition of a logo, for example) unnecessarily difficult and clunky, if allowed at all.

Review Source

Response from SimplyBook.me

July 23, 2021

Hi Jack, Thank you for taking the time to leave us your feedback. We do provide our clients with a professional booking website that can be customised considerably but of course it is not as customisable as if you were purchasing a full fledged website by a Website Builder. All the best The SimplyBook.me team

FM

FITRI M.  
DIRECTOR  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "EXCELLENT & VERY RESPONSIVE LIVE HELP"

August 6, 2020

5.0

I believe this software makes my hair salon website looks more professional by enabling online booking & payment options.

Pros

The most important part of a software is simplicity & functional. This software is exceptionally easy to use & navigate. For the price of it, it is definitely worth it. I will definitely recommend to any future business owner to try it out!

Cons

I think the custom features section could be further improved where all the active features should be on top. At the moment I have to scroll down slowly to find the features that is activated.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing SimplyBook.me

The online reviews made me consider this software.

Review Source

Response from SimplyBook.me

August 14, 2020

Dear Fitri, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! I just wanted to let you know that when you go to the Custom Feature section, then you can click on "Activated" filter on top and then you will see the custom features on top that you have already activated. Best regards The SimplyBook.me team

CT

Canace T.  
Freelance Beautician  
  
Used the software for: 2+ years

### "I love this app because it make booking easier for both me and my client."

January 5, 2018

5.0

Pros

I like it most because customer get to see my available slot and it saves me alot of them checking the availability myself.

Cons

I like it least whenever my client feedback to me that they find the app on hp lagging. Otherwise it is ok.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Canace Thank you so much for taking the time to leave us your feedback, we truly appreciate it! With regards to your comment on the speed on HP then it must be a coincidence as we have servers all around the world especially to make it faster. Please let our Live Chat know about it if you continue to get this kind of feedback, as we want to make sure that our app is working well for all our users and their clients. Best regards The SimplyBook.me team

CC

Chinique C.  
Owner  
  
Used the software for: Less than 6 months

### "The easiest booking system I have found online"

February 14, 2018

5.0

Pros

I like that I can distribute services to my staff members and categorise the services via location which is really important to me as I didn't want a long list of staff to appear on the booking page, only the ones who was in the same area as the customer.

Cons

Some bits are tricky to use and when asking for help from staff to use the platform you are generally just given a link to a manual sheet. It doesn't tell you how you can use the booking system to its full potential and it would be nice as a paying customer to be able to speak to someone on the phone so they can get a feel of what you are trying to accomplish. That being said, it may be the reason why it doesn't cost as much as other platforms and i am happy with the price I pay monthly as it is affordable, especially as a start up business.

Review Source

Response from SimplyBook.me

March 13, 2018

Dear Chinique, Thank you so much for taking the time to give us your feedback, we appreciate it greatly. We are working on creating short videos to help explain all custom features which will hopefully become beneficial. It is true that we don´t provide phone support as we are extremely busy answering clients and our team can cope with answering more via Live Chat compared to phone. But we do have 21 hours of Live Chat available per day and truly do our best to try to answer our clients quickly and well. Thanks again All the best The SimplyBook.me team

VR

Verified Reviewer  
Psycho Thérapeute  
Individual & Family Services  
Used the software for: 6-12 months

### "Good logiciel "

December 7, 2022

4.0

Bonne expérience globale, je recommande

Pros

Facilité d'utilisation, et très ergonomique !

Cons

Peut être travaillé davantage la fonctionnalité agenda

Review Source

NC

Nadine C.  
Founder  
Education Management  
Used the software for: 1-2 years

### "An Amazing Feature for My Small Business "

February 24, 2019

5.0

My experience with SBM has been amazing!!! I was proud of myself when I was able to put up the first basic page and features. When I was ready to take things to another level, I needed help and reached out to online support. And that was an absolutely beautiful experience. The online support staff was patient and very instructive. Ingi specifically one day spent hours with me helping me to set up some features I wanted to have on the page. I literally have no complaints and I am fully thankful for SBM and the support they​ offer to clients like me who is learning new things to give their small businesses a professional presence online.

Pros

I am so thankful for SimplyBook.me. Before being introduced to it, I was clueless about how to go about managing my schedule with potential clients and also being organized in doing that. Well, SBM answered these two and more. Because of features and options for layout and design, I am now able to have a professional online presence, now able to organize meetings and myself with clients and have the finished and finesse look to represent my brand and me.

Cons

There are no cons per se. At first,​ I was using the free option because I do not have a big clientele. But I needed to have more features (in addition to the one free one that SBM offers), so I had to upgrade to a payment plan. In any case, I am just thankful for the platform because it answers many of my desires to give my brand a professional look.

Review Source

Response from SimplyBook.me

April 10, 2019

Dear Nadine, Thank you so much for taking the time to leave us your fantastic review, we appreciate it greatly! All the best The SimplyBook.me team

BH

Ben H.  
Director  
Real Estate  
Used the software for: 1-2 years

### "Review for Simplybook"

February 25, 2019

5.0

Simplybook.me allows our business to facilitate a great booking service to our users. It has solved the key issue of offering a booking system which is easy to use and manage for users

Pros

Very user friendly. Excellent customer support. Good customisation ability

Cons

Nothing really.Only that it does not offer the ability to integrate a payment processor that can take payments in the future once bookings have been made, but we are yet to find a system that can do this.

Review Source

Response from SimplyBook.me

April 10, 2019

Dear Ben, Thank you so much for taking the time to leave us your fantastic review, we appreciate it greatly! All the best The SimplyBook.me team

KH

Kenjua H.  
C.E.O  
Human Resources  
Used the software for: Less than 6 months

### "I believe I made the best decision for my business by switching to Simplybook.me "

June 25, 2017

5.0

Pros

Visually appealing Easy to design Custom features Calendar Sync Dashboard Booking website Fast customer response Booking Troll

Cons

I would not call these items cons, in my opinion they are not as easy to customize as others: Company Booking Troll site should auto match My Booking website theme and color settings. Client settings should have a merge action option for duplicate client entries for the same client. The Email, SMS, and Feedback Request Settings should have drag and drop customization

Review Source

Response from SimplyBook.me

June 27, 2017

Dear Kenjua Thank you so much for taking the time to give us your feedback, we truly appreciate it. Booking Troll has its own theme right now but we have on our to-do list to allow for the promotions to appear on the booking pages as well, hopefully that will happen sooner than later. However you can choose the background image (which covers almost all the page) on BookingTroll and that way you can truly brand your Bookingtroll website. With regards to the client settings, in fact the clients do merge if phone and e mail are identical, but even better is to use the login custom feature if you want your clients always to stay unique. As for the variables, it is enough to place the cursor where the variable should be inserted, then to just press the relevant variable it in the variables box to ease your life when customizing the email, sms and feedback request texts. Kind regards The SimplyBook.me team

SG

Shahar G.  
Video editor&Animator CEO of Linkeydo.com  
  
Used the software for: 6-12 months

### "I use simplybook for schedual an online video editing and graphic design with my clients"

November 27, 2017

5.0

Pros

There is a lot of features that makes my work easy. I like the integration with so many softwares, the most one is google calendar, it makes my work easier when I want to schedual a meeting with my client and all I need to do Is to send him a link for my website.

Cons

I would like if the design of the interface will update, and also I wish will have an android app for use it.

Review Source

Response from SimplyBook.me

December 1, 2017

Dear Shahar, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! With regards to the android app then we are focusing on having both the interface and all customer templates perfectly mobile responsive. We are also working on the interface and it will upgrade gradually in the coming months. Have a great weekend All the best The SimplyBook.me team

RA

Rich A.  
Owner  
  
Used the software for: 1-2 years

### "Efficient. versatile. "

January 10, 2018

4.0

Pros

I found it fairly easy to learn from scratch myself. As my business has grown I have been able to change my booking site to suit my needs. Simplybookit is totally editable to my needs .

Cons

There is sadly no \`offline website editor ability - any changes you make go online straight away and you can't test them. Meaning i can't sample the full \`user experience in an offline version of my site.

Review Source

Response from SimplyBook.me

February 9, 2018

Dear Rich, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! It is a good idea with the website editor but unfortunately that is not on our project list at the moment. You can see the major changes below when you are changing the design, like changing hero image and templates etc. but of course it is not as complete as a website editor. All the best The SimplyBook.me team

PM

Pierre M.  
Chief Financial Officer  
  
Used the software for: 2+ years

### "Real easy to use"

January 8, 2018

4.0

Pros

The layout is very easy to use compared to others, the custom features are great and you can pick and choose which ones work the best for you.

Cons

The additional custom feature, just to add one if you are beginner can be quite expensive, which is not that great.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Pierre Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Best regards The SimplyBook.me team

DL

Diane L.  
Dog Groomer  
Veterinary  
Used the software for: I used a free trial

### "Pawz First "

June 17, 2019

5.0

After updating prices on my website, I found the setup of the software quick and easy. I upgraded from the free version as I needed to collate more customers pet information on the book up page.

Pros

Liked the flexibility of adding new features and purchasing SMS credits when needed.

Cons

Not found any as yet. One thing I will add is I Had to purchase up from the free version to collate more information from the customer on booking up.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing SimplyBook.me

Like the flexibility to purchase SMS credits, Wix does not do SMS Reminders and like SimpleBook.me layout features best.

Review Source

Response from SimplyBook.me

July 22, 2019

Dear Diane, Thank you so much for taking the time to give us your feedback, we truly appreciate it. All the best The SimplyBook.me team

TT

Tish T.  
Professor  
Professional Training & Coaching  
Used the software for: 2+ years

### "Better than ever"

August 13, 2018

5.0

Whether it's via chat box or live service rep the answers are always prompt and accurate.

Pros

They've recently improved their interface. I've been with them for several years. This recent set of upgrades makes it easier for me to teach my do-it-yourself clients that prefer to be more self-sufficient.

Cons

With the upgrades, I'm a happy camper. It's very streamlined now.

Review Source

Response from SimplyBook.me

August 21, 2018

Dear Tish, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! We are also very happy to hear that you like our new improvements...that is always our main goal, to impress our clients:) Best regards from the SimplyBook.me team

VR

Verified Reviewer  
Administrative Assistant  
Insurance  
Used the software for: 6-12 months

### "Can have its quirks "

September 25, 2018

3.0

Pros

I schedule meetings with multiple agencies and companies across the nation. I have found it useful as an end-user, not as someone managing their appointments as I use a different interface. However, it integrates with my calendar and automatically adds to my appointment scheduling.

Cons

The largest hurdle I have found is if the account holder does not allow for adjustments in time zones - On multiple occasions, I have tried to set appointments on either coast (I am MST) and I have not been able to set my time zone and have had to manually change the appointment on my calendar. I have found this is an option that an account holder can change. As long as the account holder has this feature activated, there is no problem with time zones.

Review Source

Response from SimplyBook.me

October 9, 2018

Hi there Thanks for the feedback. If you use different time zones then the end user always get a notification popping up where he is supposed to confirm on which time zone he is. If he does that correctly then there should not be any problems with timezone. All the best The SimplyBook.me team

Will C.  
eProduct Consultant, Hybrid Photographer and Imaging Technology Developer.  
  
Used the software for: Less than 6 months

### "Not good. Clumsy admin interface, poor support."

March 17, 2018

2.0

I nw know what NOT to use? : )

Pros

Fast to use and easy to learn. Getting started is a snap. I like thier free trial period with all functions working at full capacity.

Cons

Inferior customer support, difficult to make changes to availability calendars for one-time events. Data export process and function is weak.

Review Source

Response from SimplyBook.me

May 4, 2018

Dear Will Thank you for your review even though we are sad to hear that you feel that way. Our customer support is live 21 hours a day and usually very quick to respond and has been getting raving reviews. We have just launched a new admin interface and are constantly adding new features to the system. Well we would love to show you around again, if you are up for it:) All the best The SimplyBook.me team

Patricia C.  
Company director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great price "

November 8, 2019

4.0

once the set up was made, clients find easy to use.

Pros

great price, when i started the helpline was fantastic.

Cons

it can be time consuming to set up. It could be more streamlined

Review Source

Response from SimplyBook.me

December 5, 2019

Dear Patricia, Thank you so much for taking the time to leave us your great feedback, we truly appreciate it. All the best The SimplyBook.me team

VR

Verified Reviewer  
Web Developer  
Computer & Network Security  
Used the software for: Less than 6 months

### "As a client i can now make sure appointments"

May 28, 2018

4.0

Making bookings online

Pros

The fact that i can make bookings on my own without using an intermediary is amazing. It also has reminders that totally are awesome,it sends reminders if an appointment is cancelled or rescheduled. Being able to manage the appointments online is also an amazing feature for businesses because they can know and be reminded of appointments that were booked by their clients. It has a google calendar sync plugin that makes syncing of bookings and the available time more efficient.

Cons

I rarely encounter problems with SimplyBook.me except that it is a little bit complex to customize it to one owns liking

Review Source

TG

Thais G.  
Life & Relationship Coach  
Mental Health Care  
Used the software for: I used a free trial

### "So far the easiest and most resourceful booking site I have seen so far"

April 18, 2019

5.0

Pros

I like how it can be a website integrated with booking system. It makes it easier for my clients if I just want to send them the link and still have minimum info about me. Love the GDPR protection it provides me, engagement with clients (asking feedback features, making reminders, helping to get in touch with old clients)..and the fact I can select the features I want. also like that the agenda management seems intuitive, business hours.

Cons

I am still testing the agenda sync - how it syncs with my Outlook and Google Calendar, as this is a critical piece for me, dont want to have double bookings and need to make sure that the agenda in my calendar that I may updade manually syncs with software as well..this I need to test better. I also see that the price is very high, compared to others in market - so let's see if it really pays off. I am currently moving from Free to on Basic account.

Review Source

Response from SimplyBook.me

May 23, 2019

Dear Thais, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! All the best The SimplyBook.me team

JBD

Jean Blaise D.  
CMO  
Computer Software  
Used the software for: 1-2 years

### "Simplybook est notre outil privilégié pour la prise de rendez-vous en ligne"

December 7, 2022

4.0

Pros

Facilité d'intégration à notre site webSimplicité de suivi des interactions

Cons

Il y a quelques améliorations à faire dans le parcours clients

Reason for choosing SimplyBook.me

Très utile, il permet d'implémenter simplement un lien avec nos prospects pour des demos produits et des rendez-vous commerciaux.

Review Source

Aizat A.  
Head detailer  
Automotive  
Used the software for: I used a free trial

### "Great Booking Website"

December 21, 2018

5.0

Benefits me in many ways; increase in client pool, increase in traffic, easy to organise my schedule.

Pros

I love the ease of use, its flexibility and friendly customer/user interface. This software allows me to customize the functions, suiting my needs. Overall it has helped me grow my business, it gave me new leads and clients. The custom features were absolutely useful, generating more ideas and means of interaction with my clients. The customer suppoet was great, one of the best I've ever experienced.

Cons

No warning given that Paypal will deduct a portion of total paid amount. I was not aware of this transaction. Besides that, nothing else.

Review Source

Sebastian C.  
Captain  
Retail  
Used the software for: I used a free trial

### "New constant user."

November 7, 2019

5.0

Overall I can give it out of ten stars a five star.

Pros

I am a new user to this I am barely figuring this application out but its a little. difficult sometimes.

Cons

The only complaint I can make is that I can't figure it out and the help isn't the best but I won't give up on it.

Review Source

Response from SimplyBook.me

December 5, 2019

Dear Sebastian, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it. Please feel free to contact our Live Chat any time you have a question, they are always live during the working week and ready to help. Then we also have a helpt center and youtube channel with a lot of help material. https://help.simplybook.me/ https://www.youtube.com/c/SimplyBookme-booking-system All the best The SimplyBook.me team

SM

Sarah M.  
Manager  
Sports  
Used the software for: 1-2 years

### "Great simple solution"

May 21, 2021

5.0

Gave us the solution we needed for club members to book facilities quickly and easily.

Pros

Simple to set up, easy to use and does everything we need it to. Really good customer service.

Cons

Would be good to have more options for sending emails

Review Source

Response from SimplyBook.me

May 26, 2021

Thank you so much Sarah for leaving us this fantastic review, we appreciate it greatly! We just launched a new feature today where you can easily create and customise your own beautiful emails. Take a look at our blog about it https://news.simplybook.me/custom-email-designs-for-your-business-messaging-with-simplybook-me/ All the best The SimplyBook.me team

NB

Nicole B.  
Manager  
Accounting  
Used the software for: 1-2 years

### "Great website"

January 21, 2019

5.0

so far my experience has been pretty good. No problems really so far there was some trial and error with adding pages to my website but I figured it out eventually.

Pros

It is pretty straightforward to use to help keep your appointments in order. boking the appointments are easy. The fetures to design your website hoe you likr it is pretty easy so far.

Cons

Some of the features you have to know how to add things that you may not be aaware of how to do

Review Source

Response from SimplyBook.me

February 27, 2019

Dear Nicole, Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly. Just to let you know that if you ever experience any problems or have any questions, please contact our Live Chat. They are online 21 hours each working day, and are always willing to help, quickly and efficiently. All the best The SimplyBook.me team

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