# Page 23 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

---

SimplyBook.me

4.6 (1281)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 23 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 551-575 of 1281 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Samantha P.  
Manager  
Sports  
Used the software for: 1-2 years

### "Booking Software saves me time & money"

August 9, 2018

5.0

Simply Book Me has made a lot of difference to us - we used to suffer from no shows and also be on the phone constantly taking bookings. It is like having an extra employee

Pros

My customers pay up front and always turn up. They get reminders which is great. Also they can make their bookings anytime without having to speak to me.

Cons

It is hard work to set up special offer / multi pack deals and sometimes seems inflexible.

Review Source

Response from SimplyBook.me

August 21, 2018

Dear Samantha Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Just to let you know, we have great Live Chat who can help you to set up promotions or deals if you have any problems with that. Best regards The SimplyBook.me team

DP

David P.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "A very helpful scheduling system"

February 27, 2021

5.0

Pros

There are very many ways of configuring it. Some of the features that I find more useful is the synchronization with Google Calendar. No only my appointments show up in my Calendar, also if I set an appointment manually in my Calendar, SimplyBook detects it and it doesn't offer that time slot to my clients. That is very useful. The interface for users looks very nice and professional.

Cons

It is difficult to customize. I had an unusual setting (two offices, Zoom services, different providers) and I had to spend quite a few hours and queries to the support system for finding the correct way to configure it. The support documentation was less useful than the direct chat with the support team, which was very helpful.

Reason for choosing SimplyBook.me

It is more flexible and the user interface is prettier.

Review Source

Response from SimplyBook.me

March 25, 2021

Dear David Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it! All the best The SimplyBook.me team

Dominic D.  
Software Developer  
  
Used the software for: Less than 6 months

### "In my point of view this is application is very wonderful in terms of booking like dentist, medical "

June 12, 2018

5.0

Pros

Online appointment with a graphical presentation and notification between patient/client and doctor that can easy manage controlled by the user or admin

Cons

Is a shared hosting in terms of speed good for booking but in long term it should be dedicated server

Review Source

Response from SimplyBook.me

June 19, 2018

Dear Dominic Thank you so much for your fantastic feedback, we appreciate it greatly! Regarding your comment then you can always be in touch and ask for an offer to have your booking page on a dedicated server. We have a lot of enterprise clients who have their own dedicated servers. All the best The SimplyBook.me team

DS

Dan S.  
Owner/ Operator  
  
Used the software for:

### "the system isn't so simple to do on your own. it will likely take hours. staff is very nice though"

November 20, 2017

4.0

Pros

price is more that i was paying to the site that i used before ( they shut down ) it seems to be at least as good or better than many similar products . but, i won't know until i've used it for a while ( first day , today ) although only via "chat " the staff is super helpful!!!!!!

Cons

very complex, and difficult to navigate. no call center for quicker help. only "chat" . of course this seems to be the way many companies are going. you're not getting a human on the phone, and if you do, it won't be without a very heavy accent, i assume.

Review Source

Response from SimplyBook.me

November 22, 2017

Dear Dan, Thank you so much for taking the time to give us your feedback, we truly appreciate it. Great to hear that our support could help you out, they are always there and should be able to guide you through all the way. It can be difficult in the beginning when you are setting up a lot of services and service providers and using many custom features. It takes time to get to know where everything is within the system, but after that it becomes easy as a breeze and you will save so much time and effort! With regards to our customer help then it has proven to be the most efficient to provide Live Online Chat 21/24 hours a day as our customer agents can then help a lot more people . We pride ourselves in providing an outstanding customer support so that our clients should always get a reply very quickly, even though it will not be through the phone:) Best of luck with your business Al the best The SimplyBook.me team

VS

Vadim S.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "The best way for booking service"

April 2, 2019

5.0

I have no a secretary and my clients like to book themselves.

Pros

Just the best booking service with great support team. It very easy and very convenient. We are together 3 years. I hope we'll be together in future.

Cons

Nothing. It is just a simple booking system.

Review Source

AM

Alta M.  
Self-employed Personal Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very difficult to use on a mobile phone. Not mobile friendly at all."

May 14, 2018

2.0

Got started with using a booking website for my business, but will consider looking at more mobile friendly software.

Pros

In the time that i used it I could not find one outstanding thing that I liked the most about the software. Nothing is standing out.

Cons

The fact that if all sessions have been used of a membership the membership does not automatically expires. What is the use of having time left on a membership and no more sessions/units to book into that time? If admin needs to cancel that membership manually, what is the point of having a booking system if it needs to be done by hand.

Review Source

Response from SimplyBook.me

May 28, 2018

Dear Alta Thank you for your feedback. Regarding the membership feature then this is a very common usage of membership, to only allow a certain number of sessions to be booked during membership period and this applies to a lot of different sectors who want to have it exactly like that. Users can add more sessions if they renew the membership already when sessions for membership period is over, or new sessions get added when next membership period starts. This is in fact very useful for limiting bookings to limited resources like tennis courts etc, so one member does not block too many sessions during a certain membership period. All the best The SimplyBook.me team

HE

Helene E.  
Fitness Instructor  
Sports  
Used the software for: Less than 6 months

### "The site comes with fantastic support from a very patient and helpful team"

April 24, 2018

4.0

I have been able to set up a booking system relatively quickly

Pros

I like the fact that it is very accessible and the Support is second to none. I like the fact that changing the look of the product is relatively easy even for someone as computer inept as myself!

Cons

I run Classes, I would like to be able to offer a single class pass plus 5 and 10 class passes. The system does nto allow for this as you have to buy the product as a membership to create the class pass. Then use the Pass. For single Use this is too long a process and will put people off. SO to be able to have the 2 systems, to just purchase a single use product at the same time as have the "membership" is pretty important. Ease of use for the client is so important and can put people off.

Review Source

Response from SimplyBook.me

May 4, 2018

Dear Helene Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! In fact this should be possible with our system, please contact our Live Chat to get instructions. If you already contacted them about this then possibly the one you spoke with was not one of the most experienced ones so please ask for someone who knows the system inside out. All the best Rut, on behalf of the SimplyBook.me team

Lisa N.  
Podcaster  
Publishing  
Used the software for: Less than 6 months

### "I've been using it to book my podcast interview sessions."

May 1, 2017

5.0

Helped me to organise my schedule, it looks professional, it was easy for my interviewee to book themselves in and for me to collect the relevant information from them.

Pros

It send reminders, immediately alerts me of bookings and cancellations and reminds me 1 hour before - very helpful.

Cons

I don't like the ticks and unticking when putting in your availability. It's confusing (ticks and crosses) and i don't like it 'expiring' every month

Review Source

Response from SimplyBook.me

May 2, 2017

Dear Lisa, Thank you so much for taking the time to give us your feedback, we appreciate it enormously! Kind regards The SimplyBook.me team

EG

Elaine G.  
Owner/Therapist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Everything my small business needs!"

October 17, 2020

5.0

Great to have so many custom options. This was the clenched for me. Very easy to comprehend and process the purchase. Sure v way to navigate and great customer support

Pros

Really clearly presented and easy to understand. Best range of custom options going so you can tailor the system to your businesses particular needs. Very reasonable cost for a great value product

Cons

Very little not to like about this product! Can’t really fault it

Alternatives considered

[Calendly](https://www.capterra.com/p/148036/Calendly/)

Reason for choosing SimplyBook.me

More flexibility and control over the appointment booking process which is key for my business!

Review Source

Response from SimplyBook.me

December 2, 2020

Dear Elaine, Thank you so much for taking the time to leave us your outstanding feedback, we truly appreciate it! A feedback like this is invaluable to online businesses like ours. Good luck with your business All the best The SimplyBook.me team

VR

Verified Reviewer  
Nutritional therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Beautiful and functional"

December 9, 2018

5.0

As a solo entrepreneur and working Mum, I really didn't want to become a slave to my phone. Thanks to SimplyBook.me, clients can book their own appointments, make payments, etc. freeing up time for both family and other more hands-on work commitments.

Pros

The booking website looks smart, uncluttered and very professional and can easily be personalised to suit your branding.

Cons

It's not as easy to use as I would have liked but then I'm a little technologically challenged. It's not instantly obvious where to find various features either but this is a minor quibble.

Review Source

AV

Andre V.  
Boss  
Events Services  
Used the software for: 6-12 months

### "Simplybook.me receive "

July 21, 2019

5.0

Pros

That you have a free trail to test the software and that it is user friendly and you can easily get a page up and running

Cons

If a customer wants to book a service thay first have to make a account to place their order

Review Source

Response from SimplyBook.me

July 23, 2019

Dear Andre, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Regarding your comment on the login, then you can choose whether you use login or not. If you do not use it then your customers do not have to make an account before they place an order with you. If you have any further questions regarding this, please contact our Live Chat. All the best The SimplyBook.me team

KS

Kimberly S.  
Owner personal training studio  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent program for myself to use and for my clients to use"

June 6, 2018

5.0

Very reliable has never failed on me or my clients

Pros

The calendar is very easy to use.....it links to my website beaufully my clients of all ages find it easy to use

Cons

I wish there was an option to have a 14 or 18 hour sms reminder option.......I am currently using the 12 hr reminder-unfortunately I have a 12 hour cancellation fee policy. The 18 hours sms notification is too early/long........would love to have more options such as 14 or 18 hours instead!

Review Source

Response from SimplyBook.me

June 21, 2018

Dear Kimberly - please see update on the notifications! Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Thank you for your comment, we have put it on our task list to add 14,16,18 and 20 hours advance as well. - Update, we have now completed it and it will be ready with next server update! All the best The SimplyBook.me team

GH

Gilles H.  
Head of marketing  
  
Used the software for: 2+ years

### "Friendly and reactive customer service, easy to use software"

March 7, 2018

5.0

Pros

Many features in form of plugins that you can programm just the way you need them. Customisation of your booking page works like a charm. Really appreciate the marketing tools too!

Cons

A few minor bugs in the past with syncing but nothing that couldn't be repaired within a few clicks or hints from the tech support.

Review Source

Response from SimplyBook.me

March 19, 2018

Dear Gilles Thank you so much for taking the time to give us your feedback, we appreciate it greatly! All the best The SimplyBook.me team

Russell C.  
Email Marketing Manager  
Religious Institutions  
Used the software for: 1-2 years

### "Use it all the time for communication"

October 1, 2018

5.0

Pros

We use it for booking rooms, managers, coworkers, and even for school. Real simple to book and cancel appointments

Cons

I wish it would allow you to customize the calendar integration more. It just give generic titles each time.

Review Source

Response from SimplyBook.me

October 9, 2018

Dear Russel, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

IU

Igor U.  
owner  
  
Used the software for: 1-2 years

### "Simpybook is just great and simple booking software for any business services."

January 6, 2018

5.0

Pros

I have been using it for the last two years as an on-line self-service appointment schedule for my customers. Very easy to set up and use this software. Technical support is quick to response and very helpful. With Simplybook great way to attract more customers

Cons

The prices and the short time for renewal are pretty expensive. It's not really worth it for smaller companies like myself it's not a good thing if you want to earn money for every little software.

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Igor Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Best regards The SimplyBook.me team

CC

Chawki C.  
Communication officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Amazing, intuitive, easy to deploy, transparent solution"

April 8, 2020

5.0

A very reliable and competent 24h online assistance. I cointacted them several times, night and day, and I laways found answers to my questions

Pros

In an emergency situation, we had to organize appointments for assistance to travelers. Designing the appointments schedule, the number of appointments per hour, was incredibly easy. For the end user, very simple to use, transaprent. For the admin, also very easy to use.

Cons

You cannot amnually add appointments outside the working hours. Let's say appointments are open from 9am to 5 pm, the regualr working hours of the provider: I can decide to add appointments as an admin outside of these hours. For now it's not possible, but overall, the product is just great and amazing.

Reason for choosing SimplyBook.me

Thea ease of use for both end users and admins, the wide array of functionalities.

Review Source

Response from SimplyBook.me

April 29, 2020

Dear Chawki, Wow thank you so much for your amazing feedback, we truly appreciate it! All the best The SimplyBook.me team

MM

Marielle M.  
Très satisfaite  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "TRès bien"

December 16, 2022

5.0

Je paye une fois une page internet+ plateforme de réservation

Pros

Ce logiciel est complet: il propose une page de présentation + une plateforme de rdv en ligne + présentation détaillée de mes différentes préstations

Cons

Une possibilité de tenir sa compta meme pour les rdv non réservés en ligne

Reason for choosing SimplyBook.me

Je paye une fois une page internet+ plateforme de réservation

Review Source

LK

Linda K.  
Owner  
  
Used the software for:

### "It is good but needs improvement"

August 2, 2015

4.0

I have had several problems with software. One, I am a mobile business and need the home address of people who book appointments. The company is out of Iceland so sometimes there are things that are not set up right for the U.S such as, I need the AREA code when people leave there phone number. But there is a box for country code (which allows only 2 digits) where people are mistakedly putting the area code which leaves me short a digit in order to call them if I need to- Such as to ask for thewir address. I am connected to google calender and clients are not supposed to be able to book over google events in my calendar, but that has happened.

Review Source

Response from SimplyBook.me

August 4, 2015

Dear Linda Thank you for your review, we really appreciate all feedback! Our users are in fact from all over the world with about 50 percent of them coming from the US. Generally our US users fix beforehand the country code selector so their clients only have to insert their phone number including area code. What you are referring to is that often area code is sometimes in parenthesis and separate from the rest of number (area code). In our case the client insert area code and rest of number all together but country code can never be confused with area code as it is a country based selector. You are right that it might be confusing if people are used to typing in area code in a separate field and that is something that we will look into adding in the near future. Booking over Google calendar event can only happen if the checkbox has not been checked where you choose to SYNC BOTH ways. Please check if that was the problem in your case. All the best The SimplyBook.me team

LR

Luis R.  
Adm  
  
Used the software for: 6-12 months

### "It is an extremely pleasant system for the administrator as for my clients."

March 7, 2018

5.0

I do not have to worry about my service schedule. The client owns the calendar.

Pros

This is a testimonial from a client that I only received because SimplyBook works very well! -Excellent technological part and ease of scheduling. Loved the ease in the online scheduling process, clean, well located location and modern and new decor. - Of course the location and decor is my merit ;-) , but the technological part all merit is from SimplyBook.me

Cons

I would like to be able to do some customizations, although the system allows several and you had an option that the login screen was the first one to appear on the site.

Review Source

Response from SimplyBook.me

March 13, 2018

Dear Luis Thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! Best of regards The SimplyBook.me team

EL

Eddy L.  
Project Supervisor  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to configure and easy to use for end users"

April 19, 2021

5.0

Great. but calendar sync can be improved to be faster. Due to de pandemic, our business didn't stop. We offered to our customers through this tool, schedule live consulting sessions to meet their needs.

Pros

This tool can be customized to feel and look like an extension of your existing page or It can be configured to be the only web page you will need. With the free version of this tool, you can create a business profile where you can display your contact information, business hours, let users make appointments, and pay online or pay later in person. This tool supports auto-create live sessions with your customers from a preconfigured calendar set by the administrator. You can store customer information like names, email, contact numbers, etc.

Cons

Can be a little technical but with time can be set up to your needs. Some features are paid.

Reason for choosing SimplyBook.me

The free version is more than enough for any business application.

Review Source

aL

alexandre L.  
Arnaque aux sms  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Arnaque aux sms"

March 11, 2022

1.0

Pas bonne et pas commerciale

Pros

Pas adapté aux plannings personnalisés et la configuration est complexe le service client pas performant

Cons

Arnaque aux sms et surfacturation car jamais précisé dans notre entretien téléphonique mais l'impact des caractères peut faire tripler le nombre de SMS donc 1 SMS envoyé=3 SMS mes 500 SMS on disparu en 1 semaine au lieu de 5 ...pas de geste commercial alors que j'étais prêt à m'abonner durablement

Review Source

Response from SimplyBook.me

March 21, 2022

Hello Alexander, Regarding the SMS then it is just completely out of our hands. It is up to your telecommunication company how they break up the messages into several messages and we have absolutely nothing to do with it as our Live Chat agent explained to you over the phone. All the best The SimplyBook.me team

ML

Mahalia L.  
Business owner/CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "i Got what I wanted "

July 15, 2020

5.0

Am able to have a page that people can come to book me for services in a perfectional way, and that is not something I can do or have the ability to do on my main page.

Pros

I love everything about this. it gives me so many options. I was able to get exactly what I wanted, and it came out beautiful. A Very perfectional Booking pack for my company. LOVE IT.

Cons

I was not able to get feathers that I wanted for the price. I the 1 where you get 3, and I thought it should've been 5, but it still worked out and I was able to put a beautiful booking page together.

Alternatives considered

[Shore](https://www.capterra.com/p/141463/Shore-com/)

Reason for choosing SimplyBook.me

Simply because of its amazing, and beautiful fetchers , and price. Plus I needed a booking page because I don't have one for my website.

Review Source

MH

Mike H.  
President  
Sports  
Used the software for: Less than 6 months

### "Simply the best"

September 3, 2021

5.0

Each team we go into Covid 19 lockdown we have to have a booking system - Simplybookme saves the day

Pros

Ease of set up, navigation and excellent explanations

Cons

Would be could if I need to put my booking site on hold without it being wiped out.

Reason for choosing SimplyBook.me

Simplicity

Review Source

Response from SimplyBook.me

October 11, 2021

Dear Mike Thank you so much for taking the time to leave us your amazing feedback, we appreciate it greatly! If you need to freeze your paid subscription then you can just stop paying for as long as you need and then as soon as you start to pay again your system will be waiting for you. It´s only the free systems that we delete if they are unused and not renewed for more than 3 months. All the best The SimplyBook.me team

VR

Verified Reviewer  
Owner  
Media Production  
Used the software for: I used a free trial

### "It's great unless you let your free trial lapse "

January 11, 2021

3.0

I'm extremely disappointed with this company. I had set up a company some time ago but due to some reasons I had let it sit for some time on a free level while on other projects and now my company and all the work I put into setting it up has been deleted and now I've been informed that I can't even recover the work done already and have to start from scratch with a different name. This policy is very un-user friendly and prevents existing clients from returning to the software at a later time. This is a very bad customer flaw and needs to be rectified for users who enjoyed the system during their trial and want to return later. For now I'll be moving to a competitor as this is simply not acceptable. Use with caution.

Pros

It's a great piece of functional software when you pay for it.

Cons

They will delete your data and account once you've set it up under a free trial and if you don't renew in time. You also can't reinstate your login under the same company name forcing you to start a new service under a different company name.

Review Source

NR

Nathan R.  
Outreach and Program Management  
  
Used the software for: Less than 6 months

### "Amazing experience using SimplyBook.me. I was able to set up our entire booking system in minutes."

June 5, 2018

4.0

Pros

So many integrations Easy to customize Serves our customers and our team Quick interface Modern design

Cons

1\. Further customization of the homepage would be great 2. The user should receive further notifications on how their site will be limited once they start using the "basic" paid version. 3. I would like the "home" button to take me back to my original site not the simplybook.me. It says this is possible but I can't get it to work.

Review Source

Response from SimplyBook.me

June 7, 2018

Dear Nathan Thank you so much for taking the time to give us your positive feedback, we appreciate it immensely! Regarding your concerns, then we are working on improving the booking pages and this summer we will present a new template with extra pages, so in fact you wont need another homepage than the booking page we will provide. Concerning the second point then that´s a good point and we have now added it to our registration e mail. At last the home button then no it can not take users back to your page. However you could use our widget and then the whole booking process will remain on your page so that your clients never leave your homepage. If you want further information about that option, then please contact our live help. All the best The SimplyBook.me team

Similar Products

Featured