# Page 24 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

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SimplyBook.me

4.6 (1281)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 576-600 of 1281 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

KENNETH H.  
Director, Senior Benefits  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great product; superior customer service"

May 23, 2019

4.0

It's very flexible and provides many extensions but the learning curve is higher than I thought it would be. Overall, I am very impressed.

Pros

I like the price point. It is a phenomenal value for all that the software can do. However, there are other products that are similarly priced. I chose this one though because the review comments said their customer service was excellent. I have found that to be the case thus far.

Cons

As the administrator, the learning curve is a little steeper than I thought it would be. Thankfully, the helpful customer service has walked me through the processes and solutions when needed. A suggestion would be to put a large, easy to find, link in the administration panel to the Helpcenter at https://help.simplybook.me/index.php/Help\_Center.

Review Source

Response from SimplyBook.me

July 16, 2019

Dear Kenneth, Thank you so much for taking the time to leave us your fantastic feedback we truly appreciate it! All the best from the SimplyBook.me team

VV

Vishalin V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simplybook.me a pleasure to use"

January 24, 2019

5.0

I have a spa business with different therapists and treatments offered. Simply book.me allows me to manage each of these efficiently and gives me great reports and stats at the end of each month that I use to increase productivity.

Pros

Ease of use. Integration with my existing website. Plenty of features.

Cons

Would be nice if I could also do room bookings.

Review Source

Response from SimplyBook.me

February 27, 2019

Dear Vishalin, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly. We agree with you that it would be nice to be able to offer related resources (room bookings) too. That is on our to do list and let´s hope it will see the light this year. All the best The SimplyBook.me team

Patricia C.  
Managing Director  
Sports  
Used the software for: Less than 6 months

### "help is readily available and extremely relevant."

December 18, 2018

5.0

i can only recommend for the price and help that you get with any question you might have. Its relatively easy to set up

Pros

I like the price. It is really reasonable. I am a sole trader and a not very techy one, so i have used the help desk a lot. I am very impressed with the help i have received. All agents i have had contact with are so polite and have helped me with what I needed in a really fast manner

Cons

I can be tricky, i feel some of the setting needs to be done in different places to be effective

Review Source

JJ

Jonathan J.  
Subject Librarian - Healthcare Sciences  
  
Used the software for: 1-2 years

### "Full of functionality and good value. Customer service has been amazing via the chat service."

November 17, 2017

5.0

Pros

Flexibility and ease of use. The functionality to link with Outlook calendars, set up different team members with different availability and ease of use for users.

Cons

It is sometimes difficult to find your way around the admin site - especially when using so many extensions. But the help offered by the chat service has been excellent and invaluable when required.

Review Source

Response from SimplyBook.me

November 22, 2017

Dear Jonathan, Thank you so much for the review on Capterra, we appreciate it enormously! We are glad to hear that the customer support was there to help you out, that is what they are there for:) All the best The SimplyBook.me team

Claudia N.  
COO  
Computer Software  
Used the software for: Less than 6 months

### "Flexible and easy"

February 11, 2020

4.0

We have implemented this software at a photograph studio for booking

Pros

A great software, very flexible and easy to implement in various business realities we have implemented it for a photographs studio and they loved it

Cons

There are some features that are missing and a little bit too much flexibility on the back end site, such as overbooking or overlapping of appointments

Review Source

Response from SimplyBook.me

March 3, 2020

Dear Claudia Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it! All the best The SimplyBook.me team

DB

Debjit B.  
Freelancer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Simple powerful booking desk for my freelance work."

November 28, 2018

5.0

Fast to set up, secure to use and just workes. It really that simple.

Pros

Just a few clicks and I have a font with a booking system to jump start my company. It is so easy simple and innovative. I just love that how simply it took to set it up. Just select the template and you are up and running.A completely different admin and user URL help me in testing the features. My client can choose the time slab they want to set up a meeting. Its really simplify my workload and relation with my client. Accept payment for a meeting? sure this is another feature that impressed me. UI and admin panel is OK, user experience is avarage.

Cons

When trying to test I found sometime Reservation is not responding and I have to clear my browser cache or reopen the window again.

Review Source

Response from SimplyBook.me

December 11, 2018

Dear Debjit Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly! All the best The SimplyBook.me team

JM

JP M.  
Director of Music  
Education Management  
Used the software for: Less than 6 months

### "extremely excited at the propect"

September 28, 2017

4.0

Pros

all the custom features are awesome. It is the only automated booking system that suits our needs (and we have tried a lot)

Cons

We have a lot of different services that are very similar, with only slight differences in the time or cost. We also have different instruments (categories) for these different services. Without a duplication feature when creating services, it took me literally 3 straight days (16 - 20hrs) literally!! to setup all our services one by one. It was very frustrating and I didn't even know at that point if the software was going to fit our needs. Luckily it did! A duplication would surely be a welcomed addition for all using the software. I really liked the welcome videos provided in the interface, but I feel there is a serious lack of descriptive videos on all the features available online. I would strongly recommend adding more.

Review Source

Response from SimplyBook.me

October 4, 2017

Dear JP I want to start by thanking you for taking the time to leave us your feedback, we truly appreciate it. A duplication feature is a really good idea thank you, we will put it on the developer´s list! All the best The SimplyBook.me

VR

Verified Reviewer  
Chief Technology Officer / Lead Full Stack Software Engineer  
  
Used the software for: Less than 6 months

### "Amazing feature packed scheduling tools that scale affordably."

March 5, 2018

4.0

Pros

The API is vast and connects to most areas of their full-featured ecosystem and has documentation for most areas of the API. Also, the price structure allows us to scale sustainably for our use case.

Cons

The API has the odd error which can be troublesome and the team does not seem to be responsive to corrections when submitted. Also, I've used their Redmine API/developer support page and it takes a long time to get a response, when they respond at all, even for paid users.

Review Source

MP

Marcus P.  
Doctor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "HMLesthetics "

August 17, 2021

5.0

Clients can book appointments without contacting me

Pros

Easy to work, easy for clients to use too

Cons

Better tools to integrate in social media

Review Source

KJ

Kenasia J.  
Fis  
Security and Investigations  
Used the software for: 1-2 years

### "The best route to take"

February 10, 2023

4.0

The benefits I realize is that I can just go on the app abd book instead of calling and annoying the hairstylist or nail tech.

Pros

The features that is impactful is when you have your confirmation of your appointment and you have the calender to make sure you choose the right date and it's just very helpful and convient.

Cons

No I love this site.I love the fact that the time and dates is listed and very helpful.

Review Source

JA

Jessica A.  
Yoga Teacher  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "SimplyBook.me"

May 23, 2020

5.0

One customer service chat was with someone not willing to help, short answers, rude.

Pros

Ease of set up ; functionality; booking website all inclusive

Cons

should be able to integrate to Zoom. The plans are pricey for what they offer

Reason for choosing SimplyBook.me

I will only continue with this product if they keep the premium membership price low with more custom options, like their competition.

Review Source

Response from SimplyBook.me

July 8, 2020

Dear Jessica, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We were working on integrating with Zoom however due to immense load on their end after the covid hit, they have not been able to provide us with work on their end which we need to integrate with them. Hopefully we will get there in the end, but until then we integrate with MS Teams and Gruveo for video meetings. We are suprised to hear that you did not get outstanding customer service as we normally get praised for that. Please contact me directly if you ever experience that again. All the best Rut @ SimplyBook.me

CP

Christopher P.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Great booking tool"

May 11, 2019

4.0

Pros

Functionality and flexibility is outstanding. Easy integration into a website and many optional modules.

Cons

Interface for customers not ideal. No option of putting in first and second name on the booking form. Only one field available. Special days for booking are possible, we only have services on Saturday, but customer sees every day of the week on the calendar anyway.

Review Source

Response from SimplyBook.me

May 23, 2019

Dear Christopher, Thank you so much for taking the time to leave us your valuable feedback, we appreciate it greatly and will take your comments into consideration for upcoming tasks. All the best The SimplyBook.me team

VR

Verified Reviewer  
Co-Founder (Chief Operations)  
Apparel & Fashion  
Used the software for: Less than 6 months

### "I got to know about Simplybook via Google search. Simplybook was easy and suited my needs."

April 8, 2018

5.0

Pros

The best thing about simplybook is their custom feature library. You can customize your page and your admin page to suit your business model. For our photography studio, we used 3 custome features and those were more than enough.

Cons

UX/UI of Simplybook when i use it on mobile has some issues. I'm using iphone SE and when i view the calendar from Admin page to key in my booking, the date titles of the calendar never show full text, and it's hard to key in infomation

Review Source

JC

John C.  
Deputy Head of Primary  
Education Management  
Used the software for: 6-12 months

### "It has simplified an aspect of my work life a whole lot!!!"

November 29, 2017

5.0

It automated a process in my school that would normally have been done manually. And since this is an online booking system, it takes out the human factor of parents coming to complain that they did not get an appropriate booking slot.

Pros

From a user point-of-view, it is SUPER easy to use. It is both visual (as I configured each service provider to have a photo) as well as intuitive. Something to consider is a theatre style booking, the kind they do for movies.

Cons

Some features are hard to find but with such an efficient help desk who answer questions in real time it makes the whole process very easy to use. I would like to see you develop a theatre-style / movie booking template where users can choose a seat number and not a time. Administrators will then be able to configure their theatre space by number of rows and number of seats per row and your system will draw up a "plan" instead of the timetable schedule that you have now.

Review Source

Response from SimplyBook.me

December 1, 2017

Dear John, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We will add that to our list of ideas, to create a theatre style booking template. Have a great weekend All the best The SimplyBook.me team

VR

Verified Reviewer  
Senior Learning Technologist  
Higher Education  
Used the software for: Less than 6 months

### "Comprehensive booking and client management"

September 30, 2019

5.0

We are using it to deliver a robust, GDPR-compliant booking service for students with comprehensive notification tools so that tutors and students are kept in the loop and can manage their own bookings rather than having to rely on administrators or email! The system has all the features we need to offer one-to-one sessions and small group sessions. There has not been another system to rival it so far so highly recommend it.

Pros

This is a very comprehensive booking management service. The architecture allows for highest level set-up for businesses of small to medium size with service, client, and user management. The customisation out of the box is full enough to create a very professional-looking booking site and the huge number of integrations available allows you to increase the functionality. There are reasonable price plans for businesses of different sizes. The fact that it is GDPR-compliant is a killer feature here in the UK.

Cons

The initial set-up can be a little overwhelming and some features are not apparent but there are comprehensive help sources. It might be helpful to have some more graduated price points above the free version since the free version is lacking some fundamental features but the cost levels higher up are reasonable.

Review Source

Stefano L.  
KR/JP/ZH-IT Translator  
Education Management  
Used the software for: 6-12 months

### "Confusing interface, poor design"

May 10, 2019

3.0

Pros

Originally, I chose it because I could create unlimited types of bookings in the free plan. The interface looked modern.

Cons

After months, I'm still puzzled by the interface, and my clients are, too. It seems like some basic features are left intentionally buggy so that you buy custom features.

Review Source

Response from SimplyBook.me

May 23, 2019

Dear Stefano, Thank you for taking the time to leave us your feedback, we appreciate it! Please send me a personal message with what was not working. Of course no features are left intentionally buggy, that goes without saying. All the best The SimplyBook.me team

WZ

Walaa Z.  
Reviewer  
Retail  
Used the software for: 1-2 years

### "Just perfect!"

February 10, 2023

5.0

I love it!!

Pros

Simply.me helped me very much on my small buisness. Its so simple as you can aleady hear it on the name.

Cons

There is nothing bad about simply.me. Its just perfect

Review Source

Response from SimplyBook.me

February 13, 2023

Dear Walaa thank you so much for leaving us your fantastic review, we appreciate it greatly! All the best The SimplyBook.me team

SH

Sandy H.  
Owner  
  
Used the software for: 6-12 months

### "Excellent customer service "

January 4, 2018

4.0

Pros

Love the live chat and up to date custom feathers and they send out the email to ask my clients feedback

Cons

Well, the price isn't quite competitive to other booking software like most of my beauty salon friends who use Timely and they pay monthly to get access to unlimited booking and feathers

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Sandy Thank you so much for taking the time to give us your review, we appreciate it greatly! We are so happy to hear that you have experienced good customer service from our side, as we put a lot of emphasis on providing excellent service. The pricing model of each company is slightly different on the market and Timely for example charges per user which we do not. We sincerely hope that you feel that you are getting value for your money, that is our goal. Best of regards The SimplyBook.me team

VR

Verified Reviewer  
Information Technology Manager  
Financial Services  
Used the software for: Less than 6 months

### "The system is easy to use and makes by job easier."

November 2, 2017

4.0

Time to market with a working booking system.

Pros

The system is very easy and fast to setup. I love the new features that are continiously added. Support is very helpfull.

Cons

There are some settings and ways of doing that are limited in options and customization for my business.

Review Source

Response from SimplyBook.me

November 7, 2017

Dear sir/madame Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We are happy to hear that you love our new features...that is the point of it all, to please our clients:) Best regards The SimplyBook.me team

RE

Robert E.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "It helped us to get back into business"

February 9, 2021

5.0

We had been closed down for a year due to Covid 19. With the restrictions lifting we are now allowed to do private parties at a reduced capacity. I needed a booking software that was easy to use and at a good price. It took me ( a novice user) only an hour to set up and get running. When we went live we started getting bookings within the first 30 minutes!

Pros

The software is very easy to use and the instructional videos make life super easy.

Cons

I would have liked more options on the Theme configuration.

Reason for choosing SimplyBook.me

I looked at various other products which included a number of word press plugins and 3rd party hosted solutions. I thought that simplybook offered everything I needed at a great price. I also liked the features we could implement and how easy they were to use.

Review Source

Response from SimplyBook.me

February 25, 2021

Dear Robert, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! All the best The SimplyBook.me team

EK

Espen K.  
Leader  
Sports  
Used the software for: Less than 6 months

### "A greate easy system, but need some updates that are common in other similar systems to be perfect"

April 27, 2017

4.0

We have up until now used a different system and found Simplybook on a search trough Google. We have just programmed it to our fir our business and needs and our impression, so far, is that it's easy to program and to use for our clients. I have to say that our absolute best exerience so far is support though the Chat function offered by Simplybook.me. It's fast and the response is really helpful and accurate. There are som issues regarding Approving (Extra features). If you need to use this option this is not "good" enough for companies with a lot of booking. But if you have a little volume of booking and always people that can approve the request at once/fast this feature will be perfect for you aswell. The App possibility is a good asset. And with some small more possibilities it will be greate.

Pros

Already stated earlier in this review

Cons

Some features are not working qood enough. It seems not quiet ready or under development

Review Source

Response from SimplyBook.me

April 28, 2017

Dear Espen, Thank you so much for taking the time to give us your feedback we appreciate it greatly. We are constantly working towards improving our features so if you have a specific idea of how to amend the "Approve" feature you can send it to us as a reply to this e mail and we will see if we can amend it. All the best The SimplyBook.me team

PF

Patrick F.  
Joint Owner  
  
Used the software for: 2+ years

### "Great software, easy to set up and use"

January 9, 2018

5.0

Pros

ease of use, for both staff and customers, easy to add new staff and services, report overview are good

Cons

when treatment times are extended it does not reflect financially, if treatments are extended beyond the set working hours it rolls over into the next working day

Review Source

Response from SimplyBook.me

January 15, 2018

Dear Patrick, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Best regards The SimplyBook.me team

Thiago G.  
Fundador do SerConsultor.com.br  
  
Used the software for: Less than 6 months

### "Great tool for bookings"

June 11, 2018

5.0

Automatic bookings easy

Pros

Interface and user experience. It's quite simple to use and it also has a nice layout to put on your website.

Cons

No translations to portuguese. That would probably make it easier for my clients. But It's not a big problem.

Review Source

Response from SimplyBook.me

June 12, 2018

Hi Thiago, Thank you so much for taking the time to give us your fantastic feedback! I am happy to tell you that all our booking templates have been translated to Portuguese. Please contact our Live Chat if you have trouble finding it. All the best The SimplyBook.me team

VR

Verified Reviewer  
Managing Director  
  
Used the software for: 1-2 years

### "SimplyBook.me is the best scheduling system I've found out there.I've recommended it to other owners"

November 27, 2017

5.0

Pros

Different colors per column. the displays are easy to read. and you can see how the product is helping our business

Cons

Sometimes its hard to look up your clients information Occasional bugs occur, which make it necessary to delete and re-add service providers. Hard to navigate booking options on our end. Customer service is great though.

Review Source

Consultorio Dr. M.  
Plastic Surgeon  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy, practical and intuitive to use"

December 4, 2019

5.0

I our clinical daily routine, it brings a lot of convenience to our patients if they become detached from our opening hours to book an appointment.

Pros

I discovered Simply Book Me recently, looking for booking options to link to the Facebook CTA-button. A pleasant discovery! Then, this tool is easy, practical and intuitive to use, and offers a whole bunch of possibilities regarding settings and syncing to relevant pages such as Fan page, Google My Business etc.

Cons

I'm just starting to use the tool, but, as far as I could understand, some resources such a CSS and Facebook bot settings require that we configure them personally or outsource their configuration. This is sometimes an impairment for the layperson.

Review Source

Response from SimplyBook.me

February 5, 2020

Dear Marcos, Thank you so much for taking the time to leave us your outstanding feedback, we appreciate it greatly! All the best The SimplyBook.me team

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