# Page 26 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140086/Simplybook-me/reviews

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SimplyBook.me

4.6 (1281)

[View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of SimplyBook.me

## Showing most helpful reviews

Showing 626-650 of 1281 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

hS

hassan S.  
owner  
Chemicals  
Used the software for: 1-2 years

### "Great customer service great system"

February 4, 2019

5.0

We are using the system over a year, we managed over 6000 reservations. System is friendly and overall easy for our customers.

Pros

easy to use - user friendly - improved always

Cons

you need to spend sometime to learn after the updates then it goes easy, if not customer service is there for you in very high responding level

Review Source

Response from SimplyBook.me

February 27, 2019

Dear Hassan, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! We are also very happy that our Live Chat was able to help you out, that is what they are there for:) All the best The SimplyBook.me team

Vít R.  
Digitální marketing  
Textiles  
Used the software for: Less than 6 months

### "Excelent support"

August 15, 2018

5.0

Easy, practical, simple and great support, 9 of 10

Pros

I have to praise the support. He is always good and will help fast as a flash.

Cons

There is no possibility to download invoices

Review Source

Response from SimplyBook.me

August 21, 2018

Dear Vit, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Just to let you know, we do automatically send invoices by e mail but if you can not find them you can always contact our Live Chat and we will happily send you another copy:) Best regards from the SimplyBook.me team

FN

Francois N.  
Director of coaching  
Sports  
Used the software for: Less than 6 months

### "Simplybook for sports coaches"

November 16, 2018

5.0

I took a long time before I decided to take the plunge with an online booking website. I am quite computer literate in that I design my own websites in WordPress and use software extensively in my coaching endeavours. One of the major obstacles was that I am in South Africa and currency control can be a nightmare. Thankfully they have a wide range of transaction options available. Of which three was available in South Africa. However the cost factors is kind of limiting and came as a surprise. A lot of expected standard features are not available as default and you have to increase your subscription to access these features.

Pros

The clean layout and excellent live support.

Cons

Figuring out what their terminology mean. Some of the terminology is not so easy to figure out. Took me awhile but once I had that sorted it was a breeze. The sizes of graphics for the different themes are not readily available however the excellent people at the Live support function can give you the necessary information in seconds.

Review Source

Response from SimplyBook.me

November 21, 2018

Dear Francois Thank you so much for taking the time to leave us your good feedback, we appreciate it greatly! All the best The SimplyBook.me team

MS

Mike S.  
Director  
Retail  
Used the software for: I used a free trial

### "Flawed"

March 1, 2020

1.0

Poor experience

Pros

It has many features including website hosting

Cons

SimplyBook.me deletes your account and company name if you don't subscribe. It can never be reactivated or retrieved. You lose it indefinitely. The support is very slow and takes about 8 hours to respond. The chat function on their website is not a live chat as it implies, it's email masquerading as live chat. You submit your chat and wait a random number of hours for reply by email.

Reason for choosing SimplyBook.me

Features

Review Source

Response from SimplyBook.me

March 3, 2020

Dear Mike, I am very sorry to hear that your experience with SimplyBook.me was not a pleasant one for you. We never delete any paying accounts ever unless the user asks for that. For the free accounts, you can renew them for as long as you like but if we detect no activity at all for 3 months then we send a few reminders and then if it's not reactivated, we delete the account a few weeks later...which must have happened in your case. Regarding the live chat then it is certainly live 24 hours a day during the working week and all our clients get immediate answers. However during weekends we answer e mails 2 times a day, so you must have contacted our service over the weekend. Again, I am sorry that you were not content with our services, if there is anything I can do for you please reply here and we will see what we can do. All the best The SimplyBook.me team

CW

Chinonso W.  
founder  
Hospitality  
Used the software for: Less than 6 months

### "Traveblok Booking Review"

June 21, 2020

5.0

Makes booking via instagram and facebook faster. It helps us reach a wider audience beyond the normal website visitors.

Pros

I searched and tried many softwares related to booking for my business services and simplybook was the most efficient and affordable. The features absolutely met the needs of my business and I highly recommend this software.

Cons

So far I have not seen anything i don't like about the software

Alternatives considered

[Appointy](https://www.capterra.com/p/122249/Appointy/)

Reason for choosing SimplyBook.me

Affordability and better features

Review Source

Response from SimplyBook.me

July 8, 2020

Dear Chinonso, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! All the best The SimplyBook.me team

ST

Sandra T.  
Business Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Easy to set up and integrate"

July 24, 2021

5.0

Love it so far. Easy to use and integrate with social media and my website.

Pros

It make my bookings easy, no back and forth with clients. No manual work.

Cons

Very limited stats included. I think stats are basic in today's software world.

Reason for choosing SimplyBook.me

The ease to set up.

Review Source

AV

Ajay V.  
owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "good programme"

February 7, 2019

5.0

Very good and my clients are using this and have positive comments

Pros

Good support and fairly user friendly. Support instantly available.

Cons

Could be more adaptable. For instance it does not link a service on sale to the calendar. So if you charge more at the weekend you cannot do this. Does not automatically produce invoice. Had to go through support to ask for an invoice for my accounts. Surely this should be an in built feature where we can see our regular invoices and print off what we need. Had lot of problems getting right code to insert into my website program

Review Source

Response from SimplyBook.me

February 26, 2019

Dear Ajay, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! We are also very happy that our Live Chat was able to help you out, that is what they are there for:) Regarding the invoice printing, then we have already started implementation of that and it should be finished within the next few weeks. However we do not offer different pricing on weekends, but you could create that as a separate service to have a weekend service, which would carry different price. All the best The SimplyBook.me team

LV

Lloyd V.  
Committee member  
Sports  
Used the software for: Less than 6 months

### "This was a COVID-19 godsend"

May 19, 2020

5.0

Pros

SimplyBook.me allowed me to try out the booking system and set up a demonstration booking site quickly and easily when the COVID-19 requirements for contact tracing hit us. It was then easy to try it out and go live with the solution in no time at all. It gave us the opportunity to add custom fields and use the booking system in anger to satisfy ourselves it was what we needed.

Cons

I found the booking time range component took a bit to conquer. It was mainly because I only wanted to open up a day at a time in the beginning, so I was using the "Company special days" to manage this.

Reason for choosing SimplyBook.me

I looked at the other reviews and this one seems to fulfill my requirements.

Review Source

Response from SimplyBook.me

July 8, 2020

Dear Lloyd, Thank you so much for taking the time to leave us your good feedback, we truly appreciate it! All the best The SimplyBook.me team

NM

Nelda M.  
Massage practitioner  
  
Used the software for: Less than 6 months

### "Easy way to get a personalized website with an online booking system"

April 16, 2018

5.0

Pros

User friendly, fast to set up, flexibility, many features available. Love how it integrates with my personal Google calender.

Cons

Long "website" name to give to people. The payments option doesn't allow for personal banking details - I would like to send out an email with my personal banking details if a client clicks on "pay later" - not all people feel comfortable paying with payfast/PayPal etc. And still prefers EFT payments. I would like to be able to sell "packages"

Review Source

Response from SimplyBook.me

April 18, 2018

Dear Nelda Thank you so much for taking the time to leave us your feedback, we appreciate it greatly. Just to come back to your comments, then you can sell packages with SimplyBook.me (just ask our Live Chat how to implement that) and regarding the "Pay Later" what you could do is to have that information always on the bottom of the confirmation email. So in that e mail you could say, for those who chose "Pay Later" please transfer the amount to the below bank account. I know that it is not as ideal as sending specific email to only those who choose "Pay Later" but that would be a workaround solution. Have a great day Kind regards Rut

AL

Asher L.  
Music instructor & Childcare worker  
Individual & Family Services  
Used the software for: Less than 6 months

### "I love using this site! It has helped me expand my childcare business and organize my availability."

May 5, 2017

5.0

Organization and scheduling clarity

Pros

I love the automated email reminders, and also the different options available for varied services.

Cons

I wish there could be a communication platform between customers and myself on the site. It would be great if people could leave a note when they booked an appointment. This would reduce the need for texting details. Instead, they could do this directly on the site. We also have a lot of difficulties using this site on mobile devices. This is somewhat burdensome when customers want to book their appointments on mobile.

Review Source

Response from SimplyBook.me

May 9, 2017

Dear Asher, Thank you so much for taking the time to give us your feedback, we truly appreciate it! Have you joined our SuperUser Group on Facebook? There we have hundreds of long term clients who help each other out when needed. If you want to join our SuperUser Group, just reply to this e mail and I will send you an invite. Our booking templates are optimized for mobile if you have any problems with that you might be using an old template, please contact our live chat to help you out with that. All the best The SimplyBook.me team

VR

Verified Reviewer  
Owner  
  
Used the software for: Less than 6 months

### "Awsome"

December 7, 2017

4.0

I can now organise my business in a proper way.

Pros

Easy to use and understandable. You get all the time to practice and to become familiar with the software before you purchase anything. Very accessible for low skilled user with regards tot computers.

Cons

Buying custome features is not that easy. You would expect a synoptic manner to purchase your custome features, but thats the only thing thats mot really awsome.

Review Source

VR

Verified Reviewer  
Information, Communications & Technology Manager  
Education Management  
Used the software for: Less than 6 months

### "Really good booking system, but different story if you use stripe as your payment processor"

September 13, 2018

3.0

Pros

it can do and handle bookings very well flexible modifications and rich in customization

Cons

It claims that it integrate with stripe, BUT, your stripe wont be sending email receipt as simplybook did not integrate this properly and actually refused to fix this. SO, either you change payment processor, or change booking system. Alternatively, you need to find workaround to handle receipt to customer.

Review Source

Simon J.  
Teamleder og fysioterapeut i "Arbeidsrettet rehabilitering", Stamina Helse  
  
Used the software for: 1-2 years

### "Very easy to use! reccomended"

November 27, 2017

5.0

Pros

Easy to set up. I use this to promote my services and potenial customers get a great overview of what i offer.

Review Source

Response from SimplyBook.me

December 1, 2017

Dear Simon, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Have a great weekend All the best The SimplyBook.me team

KB

Katinka B.  
Einzelhandel  
Retail  
Used the software for: Less than 6 months

### "In anfänglicher Nutzung "

May 23, 2023

5.0

Neutral

Pros

Support auf den man zurückgreifen kann, nicht nur Cybots

Cons

Sehr komplex für Neulinge in Software Technik

Reason for choosing SimplyBook.me

Weil ich von Nutzern weiß das es funktioniert

Review Source

TF

Tomàs F.  
CMO  
Media Production  
Used the software for: Less than 6 months

### "Muy buen producto"

May 10, 2023

5.0

Muy buena, con un excelente, rapido y personalizado servicio de atención al cliente.

Pros

Nos ha gustado mucho porque se ha adaptado bastante bien a nuestras necesidades, y después de testar diferentes soluciones, es la que mejor lo ha hecho.

Cons

Echamos en falta la integración de la geolocalización para poder integrar servicios a domicilio.

Review Source

Response from SimplyBook.me

May 19, 2023

Dear Tomàs, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team

Albert Y.  
Sr. ETL QA Analyst  
Automotive  
Used the software for: Less than 6 months

### "You are the best Guys "

January 22, 2018

5.0

I get almost 99% what I want

Pros

I like simplicity ,easy navigation , Huge functionality option, great GUI presentation on both client and Admin side . Fife Star product

Cons

The there few suggestions i sent via your tech support guys to improve some apps areas They new the details

Review Source

Response from SimplyBook.me

February 9, 2018

Dear Albert Thank you for taking the time to give us your fantastic feedback, we appreciate it greatly! Kind regards The SimplyBook.me team

JT

Jane T.  
Owner/Director  
Retail  
Used the software for: 6-12 months

### "Great Customisable Booking System. Highly Recommend AAA "

May 27, 2021

5.0

Excellent. Absolutely love this product.

Pros

Functionality and customization would be the key features for us. Ease of use and communication. Integration was easy and we use this software every day in our business. It is an integral part of our daily operations.

Cons

After using this software for over 12 months now we cannot say that there has been anything that has been an issue for us. We have not had a single problem with SimplyBook.me

Review Source

GG

Gail G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease of Use"

December 2, 2018

5.0

Clients can easily book on line at a time which suits them and not have to wait to contact me to do so

Pros

Very easy to use, clients love it and are always mentioning this to me.

Cons

having to manually schedule breaks VERY minor

Review Source

Response from SimplyBook.me

December 11, 2018

Dear Gail, Thank you so much for leaving us your fantastic feedback, we appreciate it enormously! All the best The SimplyBook.me team

CH

Chris H.  
chief marketing officer  
Medical Practice  
Used the software for: Less than 6 months

### "Happy I took the time to research "

June 20, 2021

5.0

Pros

This software is incredibly easy to use and is mostly hassle free.

Cons

Some features could be more streamlined like batch edits to intake form questions.

Alternatives considered

[LocalMed](https://www.capterra.com/p/134988/LocalMed/)

Review Source

RN

Robin N.  
owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "OK, but not grear "

July 10, 2023

3.0

It works, but is cumbersome to use

Pros

This is our first attempt to take reservations online, so i can't compare. It still seems somewhat difficult to use effectively

Cons

Inability to change the number of seats available on a daily or hourly basis

Review Source

Response from SimplyBook.me

August 2, 2023

Hi Robin Just wanted to say a quick thanks for taking the time to leave us your review. Yes I am sorry but we do not have that function, to change the number of seats available on a daily/hourly basis. All the best The SimplyBook.me team

IY

Irene Y.  
owner  
  
Used the software for: 6-12 months

### "Great app for all my small business scheduling needs"

June 8, 2017

5.0

Pros

I am able to completely eliminate the job of receptionist for my business - bookings come in automatically online. I was able to start for free and as my business expanded I subscribed to a payment plan - my life has gotten easier with this software.

Cons

Sometimes there are glitches in confirmations not being sent to clients which can cause a bit of confusion.

Review Source

Response from SimplyBook.me

June 12, 2017

Dear Irene, Thank you so much for taking the time to give us your feedback, we truly appreciate it! Confirmations are always sent from us but there are systems in between us and the end receiver which sometimes makes the communication break, but fortunately that is very rare. Best regards The SimplyBook.me team

BH

Beomjin H.  
Co-Founder  
E-Learning  
Used the software for: Less than 6 months

### "Great tool with limitations"

June 6, 2023

4.0

A quick fix to put out a fire, but not viable for long-term growth.

Pros

SimplyBook was easy to set up, use, and has very useful features.The widget feature is especially useful when embedding into our existing site.Support team was very helpful and always on hand to support.

Cons

There are many limitations that means we are not able to get the exact function that we wanted.Every feature, no matter how minute is locked behind a paywall, please make more features accessible.

Review Source

DP

Derek P.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Motivaction review"

June 24, 2020

4.0

So far so good, but still in our infancy in working together

Pros

Fits well with my mode, and opportunity to grow is not outrageously expensive

Cons

Would love for for members book a training “membership” it automatically registers them for each session of that program

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing SimplyBook.me

Price for what I needed to do seemed to make the most sense

Review Source

Response from SimplyBook.me

July 8, 2020

Dear Derek, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We hope you will continue to like the system the more you will use it...and if you ever have any question please contact our Live Chat which is online 24 hours during the working week. All the best The SimplyBook.me team

TV

Taylor V.  
Integrator  
Real Estate  
Used the software for: Less than 6 months

### "Great Booking Resource"

September 20, 2018

5.0

SimplyBook.me has allowed those potential customers, who don't really feel like calling in, to simply go to our website and book their own appointment based on availability. I believe we have gained customers from people who otherwise would not have contacted us except for the ease of simplybook.me.

Pros

I love the simplicity of the user interface. I also love the clean and customizable website that leads/customers see when they visit our site to book an appointment. I like that I can choose the features that I need and not pay for the features that aren't critical.

Cons

At first, we had some trouble with our agents receiving notifications when the appointment was booked. Turned out to be user error. It would be nice to have more control over notifications and alerts that go to the users when appointments are booked (send notifications to all users if desired).

Review Source

Response from SimplyBook.me

October 9, 2018

Dear Taylor Thank you so much for taking the time to leave us your great feedback, we appreciate it enormously! Good luck with your business going forward All the best The SimplyBook.me team

KR

Keith R.  
Owner  
Fine Art  
Used the software for: 1-2 years

### "I have been using them for 1 1/2 years now, and it is an amazing booking site that I recommend."

November 27, 2017

4.0

It allows my clients to book appointments with me and leave deposits, without them having to make a special trip to the shop to make the deposit.

Pros

Ease of use, functionality, and price. I use the free subscription, and I have to say that there is no site that offers any service near this, for free. I highly recommend this to small businesses that need a free booking site.

Review Source

Response from SimplyBook.me

December 4, 2017

Dear Keith, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! All the best The SimplyBook.me

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