# Page 6 | SimplyBook.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SimplyBook.me the right Appointment Scheduling solution for you? Explore 1283 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140086/Simplybook-me/reviews --- SimplyBook.me 4.6 (1283) [View alternatives](https://www.capterra.com/p/140086/Simplybook-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SimplyBook.me ## Showing most helpful reviews Showing 126-150 of 1283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Rachael C. Practitioner Alternative Medicine Used the software for: Less than 6 months ### "Great Service" July 16, 2024 5.0 Pros Its easy to use and I like the AI support as well as the human support. Good cost. Seems easy for my customers to navigate. Cons Can't think of anything worth complaining about. Review Source Matheus B. Adm. De vendas Automotive Used the software for: 1-2 years ### "SimplyBook. Me execlente ferramenta de gestão de calendário" July 28, 2023 4.0 Experiência muito agregadora e positiva. Pros É extremamente intuitivo e fácil de personalizar, o que torna o agendamento mais eficaz. Além disso, fiquei satisfeito com a opção de sincronizar com os calendários, o que me permite acompanhar minha agenda de compromissos diariamente de maneira bem organizada. Cons O único ponto de melhoria que gostaria de apontar é a interface do usuario, poderia ser um pouco mais intuitiva. Review Source Response from SimplyBook.me August 2, 2023 Thank you so much Matheus for leaving your positive comment, we truly appreciate it! All the best The SimplyBook.me team VR Verified Reviewer Search Engine Evaluator Telecommunications Used the software for: Less than 6 months ### ""SimplyBook.me - A Convenient and Efficient Booking Solution for Everyone"" March 1, 2023 4.0 SimplyBook.me is a great service that makes it easy to manage appointments, bookings, and customer data. The user interface is intuitive and user-friendly, and the features are comprehensive and easy to use. The customer support team is knowledgeable and helpful, and they are always quick to reply to inquiries. I've been very pleased with the overall experience I've had with SimplyBook.me, and would highly recommend it to anyone looking for an online booking system. Pros I like that Simplybook.me is easy to use and offers a lot of features that make managing bookings and appointments easier. It also has great customer service, which makes it a great choice for businesses. Additionally, it integrates with many popular payment gateways, making it even easier to manage payments. Finally, the pricing is very reasonable, making it an affordable choice for businesses of all sizes. Cons The least liked aspect of SimplyBook.me is that its user interface is not as intuitive as some other software options. Additionally, some of the features are not as customizable as with other software options, so it may be difficult to tailor the software to meet the specific needs of your business. Review Source AB Angelica B. University intern Pharmaceuticals Used the software for: I used a free trial ### "Optimize Your Booking Workflow: Exploring the Features of SimplyBook.me" June 21, 2023 5.0 I had the chance to see how healthcare professionals used the SimplyBook.me program while I was interning in the pharmaceutical research and development division. The management of patient appointments, which enabled effective scheduling and decreased administrative costs, was greatly aided by SimplyBook.me. Both employees and patients found it simple to operate the software's user-friendly online appointment booking system. The adaptable booking forms from SimplyBook.me allowed for different appointment types and particular needs. Automated appointment-reminder systems and alerts improved patient compliance with planned consultations and improved medical care overall by reducing missed appointments. The software's reporting features also provide insightful data on appointment utilization, enabling data-driven resource allocation and decision-making. Pros For companies and service providers, SimplyBook.me has a number of benefits. Customers may quickly book appointments online thanks to the software's user-friendly design and straightforward booking system. It provides fully configurable booking forms, automated reminders, and notifications, which lower no-show rates and boost client engagement. Businesses can maximize their resources thanks to SimplyBook.me's robust calendar management tool, which guarantees effective scheduling. Online transactions can be made securely and conveniently thanks to the software's support for interfaces with well-known payment gateways. SimplyBook.me additionally offers thorough reporting and analytics, including information on appointment trends, revenue production, and customer preferences. SimplyBook.me improves consumer satisfaction, business processes, and booking efficiency overall. Cons Even though SimplyBook.me has several advantages, there are a few things to take into account. To fully leverage the software's customization options for particular business needs, some technical know-how or assistance may be needed. The amount of time and work required to set up the program will depend on how complex the scheduling requirements are. Although the program integrates with payment gateways, there can be additional costs depending on the amount of transactions or the payment processor. It's also crucial to keep in mind that some sophisticated capabilities, such as advanced reporting or extensive customization choices, might only be accessible through more expensive pricing tiers. However, the overall value and usefulness that SimplyBook.me offers outweighs these restrictions. Review Source Response from SimplyBook.me August 3, 2023 Hi Angelica, Thank you so much for taking the time to leave us such insightful and positive feedback - we truly appreciate it ! All the best The SImplyBook.me team Melissa W. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "SimplyBook.me automates the booking process in a simple way" August 14, 2023 4.0 I enjoy that Simplybook is both a booking platform and a straightforward website. I was too busy getting my firm off the ground to devote time and resources to creating a comprehensive website, yet Simplybook fulfilled the same functions for me. Pros In terms of value for money, SimplyBook.me is hard to beat. Extremely potent, offering a plethora of functionality and configuration options across a range of price points. The simplicity of the design and the ease of setting up the payment gateway are the two outstanding features. Cons Features beyond booking can be added to make this a comprehensive digital marketing platform for your business. Streamlining the platform's user interface might make it more convenient for users. Increasing its scope will allow you to reach a larger audience. Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)[Doodle](https://www.capterra.com/p/142620/Doodle/) For my online booking system, I had to program in automatic alerts, payment verification, and slot approval for the teachers. Using Simplybook.me was a breeze. Review Source Response from SimplyBook.me September 25, 2023 Dear Melissa Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it !! Good luck with your business going forward - we look forward to working with you! All the best The SimplyBook.me team AC Anthony C. University Intern Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Boost Your Productivity with SimplyBook.me" May 1, 2023 4.0 I had the chance to work with SimplyBook.me on a project for a nearby gym studio while working as an intern in the university's IT department. The software has a variety of features that I found to be user-friendly and intuitive, allowing the studio to expedite their scheduling procedure and enhance the client experience. Pros SimplyBook.me is an all-in-one scheduling and booking software that offers a wide range of features and customization options. Its user-friendly interface makes it easy to set up and manage appointments, classes, and events, and it allows businesses to accept online payments, send automated notifications, and manage staff schedules. SimplyBook.me also offers a mobile app for both iOS and Android devices, which allows users to manage their bookings on the go. The software's pricing is competitive, with a range of plans to fit the needs of businesses of all sizes. Cons While SimplyBook.me is a powerful tool, some users have reported difficulty with customization options and occasional glitches with the software's features. The software's customer support is responsive but may not always provide immediate solutions to issues that arise. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) SimplyBook.me stands out among its competitors for its comprehensive range of features and customization options, competitive pricing, and user-friendly interface. Its mobile app and integration with multiple payment gateways also make it an attractive option for businesses on the go. Additionally, SimplyBook.me offers a free plan, making it an accessible option for small businesses or those just starting out. Review Source Response from SimplyBook.me May 19, 2023 Dear Anthony Thank you so much for taking the time to leave us your positive and detailed feedback, we truly appreciate it! All the best The SimplyBook.me team Paula P. Vice President, Director of Marketing Professional Training & Coaching Used the software for: Less than 6 months ### "Very happy we found SimplyBook.me" October 27, 2021 5.0 Pros What's nice about SimplyBook.me is that you can customize which features you want. Cons There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing SimplyBook.me SimplyBook.me has the ability to easily schedule multiple training sessions running concurrently. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Ubindi](https://www.capterra.com/p/207076/Ubindi/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) SimplyBook.me has the most features we need. Review Source Response from SimplyBook.me October 28, 2021 Dear Paula, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Regarding your request to add this to your system that you can send a reminder 1000 days after training, within the come-back-soon feature then we could probably add this to your system. Please pm me and send me your booking website. All the best The SimplyBook.me team VR Verified Reviewer CEO E-Learning Used the software for: Less than 6 months ### "The BEST booking system out there. Please keep updating & improving this epic/pioneering software. " October 10, 2022 5.0 App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app). Pros Incredible tool. So many features. Build epic booking systems. Cons It seems to be something that they do not actively work on, which seems crazy to me. Customer support (\[SENSITIVE CONTENT\]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook. Alternatives considered [Setmore](https://www.capterra.com/p/122035/SetMore/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Booknetic](https://www.capterra.com/p/230353/Booknetic/)[Bookly](https://www.capterra.com/p/180137/Bookly/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Reason for choosing SimplyBook.me Fantastic UI and endless potential with all of the addons. The perfect options for entrepreneurs and business owners looking to "build" a booking system for their business, that suits them and their specific business model. They are endless ways to build a business model that works using their system. PLEASE keep updating, and marketing your product. It is amazing, and far far better than Calendly/Setmore/Acuity and all the big boys, who have absolutely no potential, and incredibly limited coding for serious businesses and booking systems. SimplyBook has it all worked out when it comes to Team Members Scheduling (although this could be better with a simple frontend panel), Classes, Recurring Meetings, Timeslot booking simplicity, Coupons, etc.! Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Amelia](https://www.capterra.com/p/200413/Amelia/) SimplyBook has so much more genuinely deep and powerful potential. Incredibly well-coded. User friendly for the service providers (as well as the customers). A truly epic and well-thought-out product, held back by shoddy customer service and a lack of passion at the front gate. Review Source SJ Stacy J. Program Director Legal Services Used the software for: 1-2 years ### "A game-changer!" November 16, 2022 5.0 When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in, in-person weekly consultations with new potential clients, to a completely virtual model of service. When we eventually began using SimplyBook, multiple staff called it a "game-changer" - it took so much time and stress out of scheduling consultation appointments and accepting payments in advance! It is pretty user-friendly, and tech support has always been incredibly helpful when we've contacted them via live chat. We also love how customizable the system is. Overall we've had a great experience for the past 1.5 years! Pros I love how customizable SimplyBook is - it took me a long time to get everything set up the way we wanted it at the beginning, but that was just because of how many different features I was able to customize to our exacts specifications. We also like the payments feature so that we can require clients to prepay for their appointments. Cons I wish there was a way to create certain types of appointments that are only available to certain people (for example, people with a certain password); I have suggested this feature to SimplyBook in the past and hope they develop it soon! We want to be able to, for example, only allow clients who have been prescreened to register for certain events, but we don't see a way to do that in the current system and so end up using a different (much less user-friendly) software program for those events instead of SimplyBook. I also wish we could see which clients have used which coupon codes in a single report. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SimplyBook.me Integration with Authorize.net payment processor (preferred by our Finance department) Review Source Response from SimplyBook.me November 17, 2022 Dear Stacy, thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Have you tried as a workaround to setup hidden categories, have your services appear there too and then you can prepare separate links for clients that you have already approved of. You can also contact our Live Chat if you want to know more about that. All the best The SimplyBook.me team DS Donna S. Owner/Lead Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Wish the app developers would listen to feedback. " November 18, 2022 2.0 I feel like Simply Book Me developers are severely uninterested in making their product greater and I would not recommend it until they begin to respond to my many years's requests for improvement. Pros I love the look of Simply Book Me. While it's annoying to have to pick and choose from Custom Features and in many cases forego functionality for looks, I like the look. Cons I have contacted SimplyBook.Me a million times in my many years as a user with feedback for improvement. Most of the improvement required has to do with the app. Also, when I set my account up a billion years ago, I set it up with 5 minute increments but as my business has changed, that has changed. I now need 15 minute increments for scheduling but the developers are either incapable of conceiving a different possibility else they are under trained or under funded. As a long time user, I feel they ought to listen to my needs and FIGURE IT OUT. Reason for choosing SimplyBook.me The look Review Source JW Jill W. Owner Entertainment Used the software for: 1-2 years ### "Great product that I have used for over a year" November 16, 2022 4.0 I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business. Pros I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs. Cons There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing SimplyBook.me Price mostly, but also because it does everything I need it to do FOR that price. Review Source KG Katie G. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "Helpful system generally, just a few improvements needed" October 21, 2022 4.0 Pros The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure. Cons We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too! Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/)[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[Nookal](https://www.capterra.com/p/190479/Nookal/) Reason for choosing SimplyBook.me The option to add promo codes, customise the website widget to our brand colours, and the price. Review Source Response from SimplyBook.me October 27, 2022 Hi Katie and thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Regarding your feedback then I will address each point: 1. This is a suggestion that we have on our list and we can hopefully add to the system later on 2. With the reports about number of sessions per client to export, then this is possible by going into reports/clients/select client/View and then you can choose export 3. It is possible with the filters to select there a certain provider and then click on "Apply" after that you choose the weekly view and then you should have a weekly view by provider. I also encourage you to have your providers using the admin app, there each one can have a really nice overview of upcoming bookings. If you have any further questions you can always contact our Live Chat and contact Dmytro our Head of Support who can assist you with anything....well as long as it is related to our system:) All the best The SimplyBook.me team ED Elodie D. Opticien Retail Used the software for: 2+ years ### "bon rapport qualité/prix" December 8, 2022 4.0 Mise en service, paramétrage un peu complexe au début mais facile d'utilisation une fois la prise en main. Interface des paramétrages un peu "brouillon" car difficile de retrouver certains paramétrages. Pros Prix très intéressant pour les professionnels, prise de rendez-vous sur internet à distance et à toute heure. Paramétrages multiples Cons Pas de synchronisation des avis laissés sur SimplyBook sur notre page Google, pas de rappel par SMS 1 jour avant mais seulement par mail quelques heures avant le rendez-vous Alternatives considered [Doctolib](https://www.capterra.com/p/184480/Doctolib/) Reason for choosing SimplyBook.me le prix ! Review Source Response from SimplyBook.me December 16, 2022 Dear Elodie, Thank you so much for taking the time to leave us your review, we appreciate it greatly! Regarding syncing your SimplyBook.me reviews on Google, then it is prohibited by Google so that will not be possible. However, you can sync it the other way around so if I were you then I would adjust the text in the review email reminders that are sent out automatically after the service has been performed and include a link there to your Google business account, collect the reviews there and then sync with SimplyBook.me so it shows on your booking website too. Regarding the sms then there is no problem to send sms reminders and you can adjust when they are sent out. Please contact our Live Chat if you need any help with that, they are online 24h during the working week. All the best The SimplyBook.me team VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Simplybook.me Grows With Our Business From Startup to Successful Clinic" October 27, 2023 5.0 Pros When we first launched our small beauty clinic, we sought out Simplybook.me to help manage our limited appointment bookings and client base. After over two years of use, we've seen our business grow rapidly, and Simplybook.me has scaled with us every step of the way.As a startup, we needed an intuitive, easy-to-use platform that could handle online bookings for our barebones staff. Simplybook.me provided just that with their basic plan. As our appointments filled up, we upgraded to higher tiers that unlocked more features. This allowed us to sync with business calendars, process payments, send reminders, and more.Now with multiple staff members and a bustling schedule, Simplybook.me continues fitting our needs perfectly. Their plans are flexible and affordable even for higher volumes of bookings. We can customize the platform with our branding and tailor it exactly to our clinic's workflow.Simplybook.me has been an invaluable partner from our humble beginnings to now operating a successful, growing enterprise. Their scalable platform and features have allowed us to focus on clients, not bookings. We're excited to continue evolving with Simplybook.me for years to come. It's an essential tool for any small business aiming for bigger things. Cons The number of custom features is pretty limited in each plan. For example, for having a fully working payment option like accepting online payment and deposit, you need to activate two or 3 custom features out of the maximum of 4. I wish they increase those limit in the future. Review Source Response from SimplyBook.me November 2, 2023 Thank you so much for taking the time to leave us your feedback, we appreciate it greatly and it´s awesome to hear your story and how we have managed to grow together! All the best with your business going forward - we look forward to continue to work with you! Best regards The SimplyBook.me team ML Mel L. Subconscious Behaviorist Mental Health Care Used the software for: I used a free trial ### "Health Practice Perspective " June 20, 2019 4.0 Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution. Pros Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more. Cons Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt. Reason for choosing SimplyBook.me Features to price, especially those features useful for a therapy practice. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice is an amazing platform for our business model with extra kudos for their video appt structure and ease of organizing therapy notes. However, as our practice grows, the cost to utilize the platform also grows significantly for us. Simplybook offers features we want, but aren't available thru simple practice at a more affordable price structure. If they can put into place my suggestions, this would prob be the perfect platform for our business. Review Source Response from SimplyBook.me July 22, 2019 Dear Mel Thank you so much for your constructive feedback, we appreciate it enormously! First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out. With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that. The automatic cc payment at place, will also be implemented later, but can not promise any date on that. Thanks again for your valuable feedback All the best The SimplyBook.me team JC JJ C. Gérante Alternative Medicine Used the software for: 1-2 years ### "Dommage mais je change de logiciels " May 14, 2024 2.0 Depuis plusieurs semaine les sms de rappel que je paye en supplément ne sont plus envoyés à mes clients qui pour certain habitués à recevoir un rappel oublie leurs rdv. La mauvaise fois du service client me prouvant par a +b que le problème ne venait pas d’eux mais des téléphones ou des fournisseur directement. Aujourd’hui je reçois même une notification comme quoi j’envoie trop de mail avec leurs systems et que du coup mes clients ne recevront plus de mail de confirmation non plus. Là c’est la goutte d’eau.. Même le remboursement des sms non envoyé depuis des semaines n’est pas envisageable. On ne demande pas la lune mais d’être juste bien épaulée par un système de réservation fiable… Quand cela fonctionne bien c’est génial par contre le jour où cela ne fonctionne plus il ne fait pas compter sur le service client. Pros J’adorais sa facilité d’utilisation et son design Cons Service client non compétant Système peu fiable depuis quelques semaines Alternatives considered [Planity](https://www.capterra.com/p/248774/Planity/) Reason for choosing SimplyBook.me Simplicité d’utilisation Et Peu coûteux Review Source Response from SimplyBook.me May 20, 2024 We're truly sorry to hear about your experience and the frustrations you've encountered with our platform. It's disheartening to hear that you've experienced issues with our customer service and reliability of the system, especially regarding the reminder text messages and confirmation emails. We understand the importance of reliable communication with your clients, and we apologize for any inconvenience this has caused. Rest assured, we take your feedback seriously and are actively working to address these issues to improve our service. We're committed to resolving any issues and providing you with the support you need. Thank you for your patience and for bringing these matters to our attention. CP Connor P. Detailing Consumer Services Used the software for: 6-12 months ### "SimplyBookMe Review as a Detailer" May 12, 2023 5.0 Overall, SimplyBookMe is a fantastic service especially for the price. I started using this product when I launched my business and over the past 7-8 months have never looked back and am constantly improving my booking website through them. Again it’s fantastic. Pros Some of the best things about SimplyBookMe is how easy it is to make services and have clients select to pay later or pay right then. I also like how I have control over everything booking-wise. Another thing is all the custom features that are available and always being added are perfect for my needs and there are many more suited for others. Cons What I like the least about SimplyBookMe isn’t really anything. I’ve loved it since I started using the free version and have slowly been upgrading to suit my needs in my business. If I were to nitpick it, it would be how sometimes closing your business on certain does feels as if it’s hard to find but that could be just me. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing SimplyBook.me Didn’t like Square’s features and pricing for what I was getting. Review Source Response from SimplyBook.me May 19, 2023 Dear Connor, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly! We are happy to hear that we have been able to grow with you and follow your needs....hopefully this only the beginning and good luck with your business going forward! All the best The SimplyBook.me team MH Marianna H. Facial therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Perfect for small beauty business" April 26, 2024 5.0 I am a very happy client. I value the fact that they offer free service without time limit , ao you can have a aimole booking site when you are not actually earning yet. There are quite a lot of featurea for free. Looks great, loada of template to choose from. Every section has how to videos that takes you step by step to aolve your.problem. I never wait long for customer service help. They answer fast and whether you pay or use a free version, they always help! Very happy client Pros It eas very easy to start and you can use their free version indefinitely by renewing monthly. Free version gave me all the basics and more to use for my salon, so grrat for my budget Cons Nothing really. I am a happy customer that will be using it forever. Easy, simple grrat product Review Source Response from SimplyBook.me May 18, 2024 We're thrilled to hear that SimplyBook.me has been a perfect fit for your small beauty business! It's great to know that you found it easy to start with and that our free version meets your needs within your budget. We're delighted that you're happy with our product and that you appreciate the range of features available, as well as the support provided by our team. Thank you for being a valued client, and we're here to support you every step of the way! AV Annemie V. surface designer, photoshop & digital print pro Graphic Design Used the software for: Less than 6 months ### "TOP features, TOP helpdesk, TOP software" July 3, 2023 4.0 \- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments Pros \- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized Cons \- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background) Reason for choosing SimplyBook.me Because of all the features in Simplybookme, because I can accept debit cards now, because I can customize everything Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Because of all the features in Simplybookme, because I can accept debit cards now, because I can customize everything Review Source Response from SimplyBook.me August 3, 2023 Hi Annemie Thank you so much for leaving us your amazing feedback, we appreciate it greatly! All the best The SimplyBook.me team JH Joanna H. Director Education Management Used the software for: Less than 6 months ### "Good but needs improvement" July 11, 2023 4.0 Overall, my impressions are mixed, but we haven't started using it fully, so I can't give you my final opinion yet. I think it's the only product that answers our needs, but if there was something else that's easier to use I'd go there with not much thinking. The system is difficult, confusing and it should be easier. Well done for customer service though. If it wasn't for that I'd be very discouraged. Pros I think that it's the only product on the market that actually has all the functions that we needed. For us the packages were really important and how they worked. I couldn't find anything else and I tried a lot of programmes before. Simply just answers all our needs. I also think you have a brilliant customer service. Cons First of all, I think it's very difficult to navigate around. it took me days to understand how it works. The scheduling part - where one puts the availability is really terrible. Those sliders are useless and the other view, with the little squares, is a bit better, but also confusing. There are not time zones for users. And finally, the pricing is also bad. I think it's unfair to have those features that you need to use additionally and the number of users and whatnot. There should be a simpler pricing. Reason for choosing SimplyBook.me I checked other alternatives, but don't remember which ones. They just didn't have the same features. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Basically, I would like the customer to have an account, by a product and then see how many appointments they have left out of the package. This is a very important feature for us. Acuity kinda has that but not entirely. Your system seems to be better in those terms. Review Source Response from SimplyBook.me August 2, 2023 Hi Joanna Thank you so much for taking the time to leave us your valuable feedback. We are constantly working on making the system as user friendly as possible and we already have on the task list to remove the sliders as they have not gotten a positive feedback from our clients. We are all ears when it comes to other frustration points within the system, so if you would like to share those with us please send us an email by replying to this. The user time zones is sth that very few users have asked for, so unfortunately it´s not very likely that it will be added in nearest future. Thanks again for your input All the best The SimplyBook.me team vikram V. Founder Sports Used the software for: Less than 6 months ### "Its a powerful marketing platform and also helps with brand building not just a booking website !" December 12, 2022 5.0 Writing this review with a sense of gratitude to the people at simplybook.me . Pros We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for. Cons Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Zoho Bookings](https://www.capterra.com/p/229078/Zoho-Bookings/) Review Source Response from SimplyBook.me December 16, 2022 Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them. All the best The SimplyBook.me team RT Robert T. Owner/Operator Entertainment Used the software for: Less than 6 months ### ""Years ahead of it's time thanks to an ingenious underlying database design."" April 12, 2019 5.0 Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best." Pros SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.) Cons "Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.) Review Source Response from SimplyBook.me May 23, 2019 Dear Robert, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward. All the best The SimplyBook.me team AG Angie G. Owner Used the software for: 2+ years ### "The site is simple to set up and you can instantly take bookings and love the Book Now link " December 2, 2017 5.0 Pros you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings. Cons there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit \`save. Review Source Response from SimplyBook.me December 4, 2017 Dear Angie I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously! We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon. With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working. At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon. Thanks again for input and have a great day! All the best The SimplyBook.me team BD Becky D. Director Non-Profit Organization Management Used the software for: 2+ years ### "Great features but the recent price increases have stung a bit!" September 20, 2019 4.0 Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great. Pros It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful. Cons The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Timely](https://www.capterra.com/p/142756/Timely/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing SimplyBook.me It offered the features we need at the most favourable price. Review Source Response from SimplyBook.me September 24, 2019 Dear Becky Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions. We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys. All the best The SimplyBook.me team tK tim K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "It could be so much better, if they listen to their customers" May 5, 2024 3.0 Customer service is responsive, but not really solution-oriented. The usability and admin interface in general is far from intuitive and current UX standards. Pros It has a wide range of (theoretically) great features. App is handy. It is not as pricey as many others. Cons As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it). Examples: Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group. That brings up several inconveniences: 1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually. 2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional. 3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting Which brings me to the central flaw (bug in my opinion) of simplybook.me: Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services. Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group. If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha). I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse. Review Source Response from SimplyBook.me May 20, 2024 Thank you for your detailed review and for sharing your experience with SimplyBook.me. We sincerely apologize for the frustrations you've encountered with our platform. Your feedback is incredibly valuable to us, and we're committed to addressing these issues to improve our service. We understand the importance of having a seamless and intuitive booking experience for tour guides like yourself, and we're actively working on enhancements to meet your needs. If there's anything specific you'd like to discuss or if you have further suggestions, please don't hesitate to reach out to our customer service team. We're here to assist you in any way we can. Thank you for your patience and for choosing SimplyBook.me. Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.