Who Uses This Software?

With over 2.5 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over ten years.


Average Ratings

36 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Question Pro
  • www.questionpro.com
  • Founded 2002
  • United States

About QuestionPro

QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, forms and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. Best of all, our customer support team is available 24-hrs a day to guarantee your project is a success!


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QuestionPro Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

QuestionPro Reviews Recently Reviewed!

8b8e9c042bccaf9f6c2b20d9d79d2900

This was by far the worst experience we have ever had with a survey platform provider.

Oct 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Where to start?
1) Complete lack of knowledge of their platform and ability to fix glitches, even on a simple survey
2) Incredibly difficult to get in touch with and get a response
3) False promises to deliver and then nothing and no word about why nothing has been done
4) Complete failure - after days of getting told they would fix it we had to pull the plug and go to another survey platform (Sogo Survey who has been INCREDIBLE!!). This cost threatened a large contract with our client, thousands of dollars to fix, and our reputation as a growing company.

Overall: Nothing - it cost the reputation of my company, relationship with an important client, and thousands of dollars to fix their mistakes.

great!

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is so easy to be used
Also, the instructions are very clear clear
Finally, it is a fast way of gathering and sharing information
the instructor was very cooperative and help me a lot

Cons: Well, nothing serious but there is a problem with regard to sound. it sometimes is not clear enough, and I couldn't tell the instructor or communicate with him.The internet was very slow, the call was interrupted and we have to start from the beginning again

Simple to use and usually very effective.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Cons: Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

Overall: Great platform for market research surveys.

Love it

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very complete and intuitive.
I tried to initially use Survey Monkey because I needed complicated logic to be done but the only possibility was to subscribe to their full feature option and needed to pay for a one year contract. With Questionpro I got even more and can can cancel anytime

Cons: Maybe the software provides too many possibilities, but this is also a good thing. Fortunately their support is great and has always answered quickly to my questions

Great features, able to meet my unique needs, fantastic support

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great feature set, great scalability to meet my unique needs that not many other survey companies could do, awesome and responsive support

Cons: wish ranking could be done via drag & drop, interface and help/documentation could be a little better

Excellency

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I just loved.... the experience is the best. It makes us known how the questions should be in a questionnaire and how to reach people at large in no time

Training Manager

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: features, analytics, ease of use, 24/7 support

Overall: The QuestionPro team has been amazing during our review of survey software. it is such a great value almost hard to believe you get that level of support.

QuestionPro for survey consultants

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, solid support via chat and email.

Cons: The documentation could be better indexed and more thorough. And the handling of conditional logic could be more flexible. But in general, the default conditional logic (without custom JavaScript) is better than the competition.

Overall: I am primarily a software developer (mostly Java for the past decade+ but also do the technical part of web design and have used a range of Java and JavaScript frameworks). In the past three years I have been involved in several survey projects (mostly marketing oriented, from new product research to customer satisfaction to custom one-time surveys for focus groups). In these projects I have used QuestionPro, SurveyMonkey, and two lesser known survey system. And while we were able to successfully complete all of these projects I did develop a preference: my current "go-to" solution is QuestionPro.

A good survey program

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: This program has helped us to keep track of our customer surveys. It takes some time to learn how to use it, but it is possible to construct very complex surveys.

QuestionPro - an excellent software and support service for researchers

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, but very effective in use - both by the survey creators and by the respondents.

Cons: Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

Overall: Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

Recommendations to other buyers: Well worth testing to see if it meets your needs. It allows unlimited responses, which is a marked advance on the cost per respondent of other similar products, if you are open to receiving ans many as wish to respond.

Terrible Survey Software

Sep 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Overall: When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.

Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.

When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.

QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Recommendations to other buyers: Do not use this software.

Easy to use, extra features can be expensive

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, great extra features

Cons: price of extra features

Overall: Easy to use and has many features, the extra features can be a bit pricey. Provides many sample questions to facilitate use, best to communicate through Twitter.

Recommendations to other buyers: Best way to communicate seems to be Twitter

Excellent pattform to conduct surveys

Jul 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features in the free mode

Cons: None

Overall: I have one very good experience using QuestionPro in his free mode and the free professional trial with very good results and support

Recommendations to other buyers: The best cost/benefits relationship

Very intuitive, professional and complete survey software with a lot of features

May 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't have cons. Only pros. Very good experience with the free plan and trying the pro plan for 15 days

Does the job - easy and reliable

Feb 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have only used the basic functions of this software, but it reliably:
- Saves all my data from 4 years of use
- Copies and stores surveys in different folders (archive etc.)
- Creates survey links that I can customise and send out to clients
- Allows me to share the feedback with staff

Customer service is 100%.

Thank you

Ready & Rapid

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Service is ready and rapid.

Online Survey Tool

Dec 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the best online survey tools that i have ever come across. Easy to use and excellent customer service support. A must for empirical research scholars.

Great product. Responsive collective customer service. Impecable data collection

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A product & Service backed by the best customer service in the industry. Quickly gathers pertinent customer data . Very cost effective product. Great overall experience and a true leader in the industry.

Very positive overall

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is very good with the product - I had a follow-up issue that I was really concerned about and our account rep got back to me with the information I was looking for in less than an hour.

The product is really well featured and pretty straightforward to use - hard to call this a negative - there are so many features it can be a bit of a treasure hunt to find them - but I haven't been let down yet!

Great Product paired with Excellent Customer Service

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really enjoyed creating and using this survey platform. Any time I had a problem, customer service was quick to help.

QuestionPro - a quality online survey software program

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones.
It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature.
The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point.
The capacity to upload video or images is very useful and reasonably easy for a respondent to use.
The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent.
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need.
Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change.
What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible.
Refinements ¿ E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients.
Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively.
Overall, an excellent and well-supported package and system and one I recommend.

friendly to use

May 13, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: best experience working with you servicess

tablet

Apr 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good times doing serveys

Great service and a good tool

Mar 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The service for this tool is very good. The tool itself could look a bit better but other than that it's without flaw.

Great product, above average support, so-so billing practices

Mar 04, 2015
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: QuestionPro is a step up from their other product SurveyConsole, and much easier than SurveyMonkey. Reporting is better than most but could use some attention to details. Regarding billing, took 6 months to get a refund from being double billed.

QuestionPro

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A cost-effective means of undertaking online surveys. Easy to use and good customer support.

Great survey tool and more

Dec 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this tool for few years now and it never fell short of delivering any specific requirements for my surveys no matter how complex they were. A dedicated development team would take care of any custom questions or validation setup that you would like to have in your survey which may not be part of an already extensive list of question types and options that you get by default.
The customer service is top notch with timely replies and constant availability.
The sync and integration with other 3rd party recruitment platforms had been made even easier and more streamlined with a recent updated to the system.
I would recommend this tool to anyone who wants to create and perform online surveys from a simple setup to a more complex and lengthy questionnaire.

Full featured, easy to use survey software

Nov 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and get started. Loaded with features, and they also have pre-built templates to help get you started. If you cannot find what you need they can also help build the survey for you!

Written Review of QuestionPro

Nov 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to say that my review here is limited because I was not able to utilize all the features that the QuestiontPro software tool has to offer. Since my sample size for the survey was a small one--limited to the 29 largest school districts among a total of 330 in the state of California, but which school districts account for over 60% of the state's student population; it became apparent, after attempting to conduct a simple pilot survey among local districts, that my sample group would not likely respond to the survey for a number of reasons. Given these constraints: the fact that I only received one response; that I could not very well perform analytics on a single response; but that I had successfully developed a complex survey and had administered it online using an online survey software tool (QuestionPro); my professor was satisfied that I had completed the elements for the final project in his class.

My research in education compensation reform will continue throughout my doctoral program including my dissertation and I have decided to use QuestionPro throughout this academic undertaking.

The decision to use QuestionPro was made after carful comparison of a number of other named survey software tools available online. The factors leading to my choice of QuestionPro included: its small learning curve; the ability to talk to someone 24/7 regarding survey questions or in seeking technical advice; its friendly and courteous support staff; its ability to interface with SPSS; and price.

I have not encountered any cons as yet in the use of the software, but I will be more than happy to continue to provide helpful comments as I use your software throughout the next few years.

I do have to extend a special thanks to Yogesh Vig who has been tremendously helpful in the use of the QuestionPro. He is extremely professional and its been a pleasure working with him. I definitely plan to recommend QuestionPro to all my classmates and future professors.

Thanks

George Lowe

QuestionPro

Nov 01, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yogesh Vig has always been very helpful: From implementation to troubleshooting.

QuestionPro Review

Oct 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good product, excellent technical support!

QuestionPro Survey Software

Oct 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extraordinarily user-friendly product, clearly designed by someone with social research experience, given wide array of sophisticated question types, response options, SPSS file format download. And affordable--several of the better known survey packages are very pricey (and becoming more so), with limits on number of surveys and respondents. QuestionPro offers a variety of affordable pricing options--from monthly service to longer-term, cost-saving annual contracts--with unlimited surveys and unlimited respondents. Tech assistance is immediately available by chat 24/7, and is thoroughly knowledgeable on the software. Only cons I've discovered are (1) in programming mode, the software appears somewhat unstable in Microsoft Explorer--but completely stable in Mozilla Firefox (and the Explorer instability I experienced only relates to programming the form, not in responding to the form once launched); and (2) with branching, a common survey device, there is no "back" button available to the respondent--but these days, most respondents don't linger on their answers or want to return to prior responses, but instead push through to submission, so this is relatively minor concern. Overall, an outstanding product for serious researchers.

Consumer market research made really simple

Oct 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to QuestionPro from SurveyMonkey about three years ago while doing my doctoral research. While the platforms are similar, the casino resorts participating in my research strongly felt that the "Powered by SurveyMonkey" that is stamped on each survey page sounds amateurish. It does! I am currently using QuestionPro to help casino marketing departments nationwide conduct their own satisfaction surveys, and other online consumer marketing research. Marketers with no training in survey taking are easily grasping how to use the survey software. QuestionPro is very easy to use, and the help sections are comprehensive yet simple to understand and follow. The reporting features are exactly what my clients' marketing and executive teams need to understand the data quickly. Another impressive aspect of QuestionPro is that they solicit input from users to continually upgrade the product and adjust to changing demands and technology. The support team is super knowledgeable and friendly and virtually walked me through some challenging client issues. If you're doing online surveys, QuestionPro has my vote as the best product you can choose. I can't think of anything about QuestionPro that has been a negative for me.

Great Customer Service

Oct 29, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The more I use QP, the more I learn about it. It's pretty robust. Their chat support is excellent. However, this is not for beginning programmers. I'd like to be able to do more types of tabulations than what's offered .

Great survey software!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using QuestionPro for over 3 years, it's our main source for customer feedback and research projects. QuestionPro does everything we need and it's very easy to use. I would recommend it to anyone who needs to run surveys.

Excellent survey software!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're debating on expanding outside our current area, yet needed to conduct a ton of research, sometimes on the streets in potential areas without internet. I created a couple of surveys, interface was very easy, had them ready to go in just a few minutes. We managed to gather the information we needed and are now in the process of expanding to the correct areas. Software was smooth, no problems. Will definitely use it again.