# TrueSight Capacity Optimization Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TrueSight Capacity Optimization Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/140131/Trello/reviews --- # TrueSight Capacity Optimization Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TrueSight Capacity Optimization ## What is TrueSight Capacity Optimization? TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business. ## What is TrueSight Capacity Optimization used for? [Resource Management](https://www.capterra.com/resource-management-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrueSight Capacity Optimization?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bmc.com&name=TrueSight Capacity Optimization) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrueSight Capacity Optimization 3.9 (9) VS. [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting Price $1 Flat Rate, One Time Starting Price $10.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (9) Ease Of Use 4.4 (12,144) Value For Money 0.0 (0) Value For Money 4.4 (8,718) Customer Service 3.6 (9) Customer Service 4.3 (7,817) ## TrueSight Capacity Optimization alternatives [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month [4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month [4.6 (2,222)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Highest Rated [4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/140131/TrueSight-Capacity-Optimization/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Reports Alter the layout and content of reports Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components TrueSight Capacity Optimization 17 features Define levels of authorization for access to specific files or systems Monitor service demand and performance to plan for adequate resources that meet business needs Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Form predictions based on past and present data/trends Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule predetermined or ad hoc maintenance services and labor requests Predict future data based on historical data sets Organize and schedule projects Pre-designed project plans that can be customized Receive data and information in real time Active monitoring of systems, applications, or networks Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $1.00 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (9) 3.6 Based on 9 reviews ## User reviews Overall rating 3.9 Based on 9 reviews Filter by rating 5(1) 4(7) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent JR James R. IS Analyst ### "Thoughts about ProactiveNet" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 30, 2015 Pros & Cons Very Powerful & adaptive, the application does wonderful job with signature base-lining and predictive alerting. However the interface is lacking with the current version of 9.6, not a big fan of flash. Additionally, it dosnt seem to have a nice dashboard view for sign boards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG NARESH G. Software Engineer ### "BPPM Integration with Remedy Service Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 12, 2015 We had initial problems with this Integrating BPPM with Remedy Service desk. We lost a little bit of trust on the product initially and then after BMC help we were able to successfully implement this integration in our environment and completely happy with the product. (Special thanks to Darius Wallace) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Manish s. Senior Consultant ### "BPPM 9.6 " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 8, 2015 Great product.Fixed data collection issues . Cons : CMA has to be More mature (need to update O.S and Application Templates) Agent deplyoment should be made through Operation console just like we do it in BBCA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jarkko P. ### "TrueSight" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 2, 2015 I have seen only Demo at TrueSight but this is convincing. Helps a lot to get all log files at same view. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Ben J. Lead IT Event Administrator ### "Truesight 9.5 " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 27, 2015 My journey began four or five years ago with Patrol and Portal when it was called EVM. Next a migration to BPPM 8.6 and finally the past 6 months with Truesight 9.5. The most difficult part of the journey has been keeping up with the names. Agentless or agent-based monitoring from the tried-and-true Patrol foundation is solid. The installation and performance of Patrol is simple, consistent and rarely if ever an issue. The new BPPM infrastructure and stability of the IS nodes in 9.5 is a welcome enhancement. We were able to reduce the number of IS nodes that are deployed, and thus reduce the complexity of our system. Now that the core of BPPM is stable and performance is no longer a question, we are able to focus on more advanced topics such as service models. The integration between Truesight 9.5 and Remedy 8.1 is fantastic. We are able to create/modify service models within Atrium... then re-use those service models within ITSM's incident and change modules, while using the same model to display alerts and outages. Atrium has become the single source of truth for service models, and Truesight (BPPM) displays those models as diagrams or as heat maps. The new heat map view is amazing. Perfect for our NOC and Tier 1 support teams. To summarize Truesight 9.5, it is the tried-and-true technology with yet another new name. The integrations are now solid. The performance is solid. It is definitely worth the effort to upgrade. You will thank yourself later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Michael E. Service Delivery Manager ### "TrueSight has amazing potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 27, 2015 The TrueSight portfolio of products has been a success here at SEI. We're building a platform that provides us situational awareness in a Business Services orientated way that we couldn't have done just a couple of years ago. We've been able to get quick wins using APM and teams are getting used to the ProactiveNet console as a one stop shop for environmental awareness. We like the built in connectedness of the platform from Synthetics to EUEM to APM to BPPM and include BMTM in the mix as well. The extended KMs and third party add-ins add depth to our monitoring techniques and provide the flexibility to address our operational concerns. The ProactiveNet baselining and abnormality events are critical to our approach to monitoring what becomes actionable items in our systems and helps in our incident MTTR and RCA. Add in external SNMP and Agents for extended data gathering in our environment from SQL and Oracle diagnostics to VMWare to Network and we're looking at being able to build a single picture that represents the health of a business service. More than anything the administrative overhead for setting up a new services is enormous making the time-to-value an unhappy ratio. Doing simple tasks may take an administrator to three or four different consoles to accomplish a typical system onboarding. For the next year of implementation we have 3.5 FTEs managing an environment of only 2300 end-points (actual implementation will only be about 1400 in the coming year). The TrueSight system can be very kludgy: Navigation is not a strong point in BPPM, ADM or EUEM. The current user experience/visuals of the BPPM make for too many running jokes of software from the 1990s. The ProactiveNet console is also slow and lacks in a number of areas of user functions that should exist in a modern product. The graphs in ProactiveNet are very useful but because of the challenges (readability, detail lacking, missing data) people use the product fewer times than they should. Because BMC has not addressed these concerns directly I have a fear that the new TrueSight overlay product (TrueSight 10.0) will continue to grow while the underlying products (BPPM, APM, EUEM) languish and these products will not have the overhauls they need \[given that APM, BPPM and EUEM will continue to exist as drill down their importance does not diminish any time soon\]. For that reason I cannot give five stars. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Damir S. ITSM Team Leader ### "Mercator review of BPPM" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 0.0 0.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 23, 2015 PROS: - connects OOTB with Remedy, - uses Intelligent Ticketing to filter events, - has adaptive thresholds, - ability to connect with other monitoring tools and present all the events from those tools, - wide range of technologies supported. CONS: - lots if issues (product defects) with the tool, - presentation possibilities and views are not satisfactory for most of our users, - BMC support for the tool took 11 months to resolve our main issues - during that period we completely froze the usage of the tool, - lots of different administrator consoles, which makes administering of this suite a nightmare, - migration from PNET agents to BPPM agents is not 100% complete, therefore some functionalities are not present or there are many issues in the tool, - license management is not accurate nor complete, so there is no way to obtain the correct numbers (e.g. licenses purchased vs licenses used) OVERALL IMPRESSION: - generally too complex tool to handle, took too long to reach the point of "install successful", too expensive for what it offers, low acceptance from users, generally might be called "failed project" here Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rajendran M. VP ### " Review for TrueSight BPPM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 21, 2015 Pros : BPPM and Truesight complements each other and it will be a great prdocut who is looking end to end monitoring. Dashboard : The Dasboard option seems to be awesome, specifically for seniormanagement to view the end to end status. Cons. I would like to see more reporting option... ex. List of parameters monitored, corresponding thresholds, number of times events occure for give server, rdbms, business etc. Apart from that it is a Great product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lavanya B. Manager ### "Monitoring made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 21, 2015 This tools is designed to improve monitoring capabilities enterprise wide and has great features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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