# Modern Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Modern Hire the right Human Resources solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140150/Montage-Video-and-Voice-Interviewing/reviews --- Modern Hire 4.5 (32) [View alternatives](https://www.capterra.com/p/140150/Montage-Video-and-Voice-Interviewing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Modern Hire Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Seetha M. student Primary/Secondary Education Used the software for: 6-12 months ### "Welcome to the cyber space" June 9, 2016 3.5 Pros You brought the world to our living room. that is what I like the best in this product. I never had to get out of my house to get the job done. No driving hassles, tension free to reach the office on time, had the unique experience that I was part of an advancing technology. Cons The picture I saw in the monitor seemed to talk to me; the recluses would not like this "kind" of soliloquy, denying the benefit of conversation with the interviewer which would have given me more opportunity to display my diverse talents other than my communicating ability. Review Source OM Olivia M. Administrative Assistant Media Production Used the software for: 6-12 months ### "Best customer service!!" August 27, 2018 5.0 Pros I have to start with saying how great their customer service is. They are always very helpful, and the instructional videos make a world of difference when you are just learning the software. It is very user-friendly and makes communication a breeze. Cons Sometimes audio quality isn't too good. Other then that Montage is great, I don't have any complaints. Review Source LH Lauren H. Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Montage: a great tool!" February 25, 2016 4.5 Pros Account Reps are responsive and great to work with. The product is easy for candidates to use. Cons Can be a bit confusing at times in the system if you want to reschedule interviews or add interviewers but there are easy workarounds. Review Source CC Carolynn C. Office Manager Management Consulting Used the software for: 2+ years ### "Definately a Fan!" February 17, 2016 5.0 Pros Ease of use and access for all users. Convenient scheduling. Multi-attachment feature. Cons Vendor has excellent customer serivice. Wish the Live Meeting Concierge was available/cost effective for all meetings. Review Source AJ Abby J. Jr. Recruiter Management Consulting Used the software for: 6-12 months ### "Pleasant Partnership" February 22, 2016 4.0 Pros I love their excellent customer service on both the account management side of things, as well as the technical customer support. Their concierge service for each live interview is top notch. Also, response times to inquiries are unlike any other, extremely fast and reliable. Cons We are still learning all the functionality that the program has to offer, which is not a negative, it is simply something that we are working on improving from our end to maximize the full potential of the program. Review Source AW Andy W. Candidate Used the software for: ### "Easy to use, top-notch customer service" August 13, 2015 5.0 I used Montage for a video interview for a sales position recently. The invite email had lots of tips for how to set up the camera, angle, and connectivity for success on the interview. When I needed technical help, their help team was available via phone even late in the evening - and they were locally-based supporters! That was awesome. Everything on the recorded and live interview platforms went smoothly and had no hiccups like I've experienced with Skype before. Review Source Response from Modern Hire August 13, 2015 Hi Andy, Thanks for the positive review! We believe the candidate's experience is so important for a positive brand impression, and we're glad our support team was able to help, as well. NR Nina R. User Computer Software Used the software for: Less than 6 months ### "Good product but could use some updates" May 15, 2020 4.0 Overall my experience was positive, I thought there were a lot of benefits compared to an in person interview. Pros It was very easy to use. It didn't have unnecessary frills or over complications. I think the idea of the product really makes the interview process easier for the company and the interview-ee Cons I think that there should be a suggested length, either implemented by Modern-Hire, or customizable by whatever company is using it. I also think there should be a more thorough review step before you submit the recordings. Review Source MR Mallory R. Recruiter Medical Practice Used the software for: 6-12 months ### "Very helpful" February 17, 2016 4.0 Pros Being able to listen to candidate responses at my leisure Cons you do lose a little bit of the one-on-one conversations you would have with a person on an actual phone call - this do not mean the product is bad by an means Review Source NG Natalie G. Recruiting Manager Pharmaceuticals Used the software for: Less than 6 months ### "Regeneron Showcases Success" February 18, 2016 4.5 Pros Ease of use (setting up On-Demand and Live interviews, identifying questions from a library, utilizing a combined set of text, multiple choice, and video questions), dual model (On-Demand, Live, Meeting), fantastic support services team, great Client Success Manager, Sr. Leader support. When issues occur, they are resolved immediately. Cons Lacked full Applicant Tracking system Integration for full model, but they're working diligently to build it out. The log-in page, when completing an interview is a bit busy which can be distracting. Review Source JB Jambrea B. Flight Attendant video Interview with United Airlines/Aviation Used the software for: I used a free trial ### "Flight Attendant video Interview with United " October 24, 2019 5.0 Overall this was one of the easy video Interview software I have use. Pros This software was easy to connect with my social media account. It works well with any device. Easy instructions that anyone can understand how to use the software. Cons I was unable to work my zoom in for some reason it just wouldn't allow me to operate it zoom in method for a close up. Review Source PM Pam M. Clinical Director Telemetry Medical Practice Used the software for: Less than 6 months ### "Pam Marquis' review" November 11, 2016 4.0 I could not get the audible component to work on my end so we ended up dialing into the call in number and using speaker phone and camera. Frequency of use of this product is not any of the 3 choices below. This is my only time using it but in order to send you this review, I had to select one of them. Pros Great clarity, real time, Cons Just need practice, but that's on my end; I set it up earlier but didnt test the audible, I tested the visual only so I didn't have a chance to call support. Review Source Tiffany A. Talent Advisor Staffing and Recruiting Used the software for: 1-2 years ### "Lots of potential - but not user friendly" June 24, 2024 3.0 Pros There are a lot of great features available - pre screen scoring, interview coordination for in person interview, video interviews, etc. Automated scheduling can be connected to multiple manager schedules for different positions and locations. You can also integrate Modern Hire with most ATS. Cons It is just hard to use. Search functions don't work like they should, and it can be hard to add candidates to new requisitions. Sometimes changes to the scheduler don't take effect, leading to confusion when scheduling interviews. Review Source Artem V. Used the software for: 6-12 months ### "Montage allows me to screen high volume requisitions with ease." March 17, 2018 4.0 Again, the largest value add for us is the time to fill reduction for high volume reqs. Utilizing the screening characteristics of Montage has streamlined the process for these reqs. Pros The ability to import candidates to jobs and not having to enter them one by one is great. Also, the text interviews have made our dispositioning of applicants much easier than manually screening hundreds. Cons The only thing I dislike about the platform is that when you export multiple positions' candidates, there is no way to sort them by the req ID with which you imported them. It makes it more difficult to invite them to interview via text. This has not been added to the On Demand import wizard as of yet. Review Source VR Verified Reviewer Manager Human Resources Used the software for: 2+ years ### "Helpful Digital Interviewing Platform" March 18, 2021 5.0 We have had great success using Modern Hire in our high volume screening efforts, particularly the text messaging feature. Pros I like the ability to build complex workflows with many automatic steps and invitations that can be leveraged for high volume screening. Cons There are some features that are only available when using certain interview types that I would prefer to be able to use as stand alone. Review Source KN Katie N. Recruiter Medical Practice Used the software for: 2+ years ### "We love Montage!" February 22, 2016 5.0 Pros Montage treats us like we are their only customer. Everyone at Montage is helpful with any question we may have about the product. They are also extremely responsive to our candidates. Montage offers us video and voice technology that allows us to engage and connect with candidates, ultimately speeding along our hiring. This product is very easy to use. Cons We do not have Montage synced with any other systems we use like Taleo or Skill Survey. That is something our facility is not ready to tackle. So our recruiters do have to jump back and forth through different programs. It is a little cumbersome, but we make it work for us. The Montage Staff has been terrific to show us some solutions to overcome these obstacles. Review Source MP Michelle P. HR Manager Medical Practice Used the software for: 2+ years ### "High Volume Recruitment Made Easier!" February 15, 2016 5.0 Pros My favorite aspect of Montage is the ease of use on both my end as the employer and the candidates. It makes my job much so much easier as I am able to use Montage with my applicant tracking system and send 200 - 300 invitations at one time. This is a huge plus when recruiting for an average of 50 - 60 requisitions at a time. In addition, it enables my candidates to have a positive candidate experience so that whether they get the job or become a patient with Penn it is consistently a good experience. Cons I have no issues with Montage. The product is easy to use and the customer service support group responds quickly by working directly with the candidate. Review Source JA Julia A. HR Director Medical Practice Used the software for: 2+ years ### "Great Product-Great Service!" February 22, 2016 5.0 Pros The software provides a branded digital platform for conducting interviews, both in real time and on-demand. In addition, Montage has added telephonic tools as well. It is a tool that provides the needed flexibility that recruiters need to interact with job seekers. Montage is constantly upgrading, enhancing and developing new functionality that makes the investment in this product have a high ROI. Cons It is definitely an "investment" in that it is suited for organizations that recruit larger volumes of new talent. Review Source MH Mark H. HR Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Use both live and on demand video with Montage for past 3 years" February 15, 2016 4.5 Pros Their customer service focus is outstanding and they are willing to really listen to us and find ways to help be more successful in servicing our business partners. We have had great success in using their new telephone product. Cons We had some issues early in our service agreement with connectivity and had some complaints from our hiring managers about the voice over IP technology but discovered that the problem was on our end more so than that of Montage. Review Source KP Kim P. EVP, Client Solutions Management Consulting Used the software for: 2+ years ### "A great product from a company that partners with clients" March 7, 2016 5.0 Pros They have great service and support to back up the product. They take our client needs seriously and work to ensure we have a quality solution in place to fit the individual needs of a client. Cons There is nothing I would say I like least about the product or vendor at this time. They are responsive, professional and work closely with our team to ensure quality experiences for our clients and candidates. Review Source HE Heidi E. Recruiter Insurance Used the software for: 2+ years ### "Recruiter Review" February 16, 2016 5.0 Pros Strong client support, technical support for users and candidates, and products are easy to use. Cons At this time, there is nothing I would improve upon in regards to working with the products and the vendor. They take our client needs and work closely with development to ensure they are able to support our many types of recruitment work flows. Review Source MM Misty M. HR Manager Management Consulting Used the software for: 2+ years ### "Montage is about partnership" February 22, 2016 5.0 Pros The time it saves both me as the recruiting coordinator and everyone on our recruiting committee. The staff at Montage is truly top notch! They have well-developed interpersonal skills, are respectful, and listen well. Cons The candidate and job archiving timing and process flow are slightly inconvenient. Review Source CW Chris W. Photographer Used the software for: ### "Great concept and easy to use!" May 10, 2018 5.0 Easy to use and easy to develop trainees. Pros The text capabilities for applications is such a great tool. The instructional videos lead me where I needed to go and could always help me out. Customer service was excellent. Cons Audio quality did not come through great on my computer speakers - had to use headphones. Other than that Montage is great. Review Source DS Diane S. psychotherapist Medical Practice Used the software for: Less than 6 months ### "Lots of info to make things go smoothly" July 28, 2017 5.0 Pros I appreciate all the training/educational info and videos to make the interview process go smoothly, especially the opportunity to practice well before the interview. Wouldn't have known about having the light source behind the camera, how high to position the computer, etc. otherwise. Very helpful! Cons My only "con" was that the link in the email to browse the site wasn't a live link. It may have been helpful to have in the introduction a suggestion to allow an hour at minimum to go through the videos and practice. Review Source jC jackeline C. Marketing Director Marketing and Advertising Used the software for: I used a free trial ### "My experience was great" March 27, 2019 5.0 I really recommend it. Pros I liked this product because it was easy to use, I used it long time ago and it was easy to use to do the set up and to get the info I needed from the candidates. Cons I honestly didn't have any issues with this company. Review Source MK Mark K. CQO Medical Practice Used the software for: Less than 6 months ### "Video Interviews a great first step in our recruitment" August 19, 2016 4.5 Pros High level of service in initiating video-conferencing technology, establishing connections and supporting both me and candidates in assuring that technology is an enabler and doesn't get in the way of the interview. Not all candidates feel equally comfortable in an interview that is not "in person" so this help takes any veil Cons The need for ear phones to enhance audio and fight echo, etc., is a slight distraction. 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