--- title: "Yext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yext Software - reviews, pricing plans, popular comparisons to other SEO products and more." source_url: "https://www.capterra.com/p/140176/Yext/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Yext Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yext ## What is Yext? Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive competitive intelligence dataset for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com. ## What is Yext used for? [SEO](https://www.capterra.com/seo-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 123 user reviews Reviews sentiment Positive 83% Neutral 6% Negative 11% Starting price $199 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yext?[Manage this product listing](https://www.g2.com/products/yext/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yext 4.2 (117) VS. [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting Price $199 Other, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (117) Ease Of Use 4.4 (5,456) Value For Money 3.8 (98) Value For Money 4.5 (3,386) Customer Service 4.0 (101) Customer Service 4.4 (3,266) ## Yext alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [4.4 (5,472)](https://www.capterra.com/p/1167/SharePoint/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/1167/SharePoint/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,819)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) [Confluence](https://www.capterra.com/p/136446/Confluence/) [4.5 (3,726)](https://www.capterra.com/p/136446/Confluence/reviews/) Starting price $5.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136446/Confluence/) [View all alternatives](https://www.capterra.com/p/140176/Yext/alternatives/) ## FAQs about Yext Overview ### What problems does Yext solve? Yext solves inaccurate, scattered business listings and time-consuming directory updates by centralizing location data, hours, menus, closures, and brand details for publication across search engines, maps, and local sites. Multi-location businesses, marketing agencies, local SEO teams, and reputation managers also use it to monitor reviews and respond from one dashboard. Answer based on 68 reviews Overview ### Which roles and teams benefit most from Yext? Yext is most used by digital marketing, SEO, and marketing teams that manage business listings, search visibility, and location information across directories. Agency owners and consultants use it to oversee client accounts, while executives and project managers monitor brand presence, coordinate updates, and support multi-location operations. Answer based on 109 reviews Overview ### What company size and industries is Yext built for? Yext is built for global multi-location businesses, with small businesses representing 72% of reviewers and Marketing and Advertising accounting for 50%. It also serves enterprise organizations (16%) and midsize businesses (12%), including partner resellers and nonprofits, across sectors such as Computer Software (5%) and Financial Services (4%). Answer based on 114 reviews Features and Usability ### What are the key features of Yext? Yext includes location management and knowledge base management to maintain business hours, addresses, menus, and descriptions across multiple locations and publisher listings. Core capabilities also include duplicate detection, review monitoring, review response, and reporting/analytics for tracking customer feedback, clicks, calls, and directions. API integrations connect location data with websites and CMS platforms. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Yext integrate with? Yext integrates with over 30 third-party tools and platforms, including Adobe Commerce, Domo, Dynamics 365, Greenhouse, GroundTruth, Hootsuite, HubSpot Marketing Hub, Marketo Engage, Google Data Studio, and Google My Business Post Scheduler. It also connects with AgencyAnalytics, Agendize, Binary Fountain, Dasheroo, DialogTech, Engageware, GoSite, JRNI, Movable Ink, and Google My Business Pro Services. Answer based on 8 reviews Getting Started and Support ### How good is Yext customer support for agencies? Yext provides responsive onboarding and support for many agencies managing client listings, helping users resolve setup questions and publishing issues. Some customers report slower ticket responses, limited account-manager access, or frustrating renewal communication, so service quality can vary depending on the request and support channel. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Yext? Yext offers live online training, webinars, documentation, and videos to support team onboarding. Reviewers find routine listing updates and setup approachable for nontechnical users, especially with responsive support. Administrators and teams managing analytics, templates, queries, or extensive location configurations may need more time because the backend navigation and feature organization have a learning curve. Answer based on 13 reviews Getting Started and Support ### What customer support options does Yext offer, and how do users rate the experience? Yext offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live representative assistance. Users often describe support as responsive, helpful, and effective during onboarding and issue resolution. However, some report delayed replies, limited product knowledge, canceled meetings, and difficulty reaching a representative after implementation. Answer based on 44 reviews Features and Usability ### How well does Yext handle review responses? Yext centralizes review monitoring and response work, helping marketing teams track feedback and reply from one dashboard. Users value notifications, reporting, and less manual checking across business profiles. Some find response workflows confusing, want broader review-site coverage or bulk approval options, and note that certain review-request functions need improvement. Answer based on 21 reviews ## Features AI summary Based on 5,024 SEO reviews Capterra data shows that buyers of SEO software rank the following features as their top priorities: - **SEO Management** (**52%** of reviewers rated this feature as critical) - **Website Management** (**56%**) - **Keyword Tracking** (**47%**) Yext supports **Website Management** and **Keyword Tracking**, giving teams the tools to manage site content and monitor search term performance in one place. However, it does not offer **SEO Management**. Instead, it provides other features that reviewers also rate highly, including **Keyword Rank Tracking** (**49%**), **Keyword Research Tools** (**45%**), and **Customizable Branding** (**53%**). These features help businesses track visibility, identify search opportunities, and maintain a consistent brand presence, allowing teams to improve search performance and manage digital experiences more effectively. Keyword Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords Keyword Rank Tracking 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track positioning in search engines over time Keyword Research Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns Review Monitoring 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Content Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Yext 108 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automatic Location Detection: Determining the physical location of a device in real-time - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Brand Tracking: Monitor social media posts or web that mention a particular brand - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Directions: Instructions for reaching a destination - Distance Calculation: Calculate distance between different locations and coordinates - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Geocoding: Converting human-readable addresses into geographic coordinates - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Geotargeting: Geographic location of visitors determines behavior of the software - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Google Analytics Integration: Integration with Google Analytics to track and report website traffic - Image Editing: Edit, touch up, and convert images for publishing - Image Library: Store and manage images - Keyword Rank Tracking: Track positioning in search engines over time - Keyword Research Tools: Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Localization Automation: Adapt content to display differently based on viewer location - Mapping: View, create, and interact with maps and other geographic data - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Access: Access software remotely via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Search: The ability to discover a specific item the customer is looking to purchase - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - White Label: Ability that lets users rebrand the software to make it look like their own - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (117) 4.2 Based on 117 reviews ## Pricing Value for money 3.8 (98) Free Trial [View pricing plan details](https://www.capterra.com/p/140176/Yext/pricing/) Emerging $199.00 Other,Per Year Essential $449.00 Other,Per Year Complete $499.00 Other,Per Year Premium $999.00 Other,Per Year Value for money 3.8 (98) 3.8 Based on 98 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (101) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (101) 4.0 Based on 101 reviews ## User reviews Overall rating 4.2 Based on 123 reviews Filter by rating Counts reflect reviews available in this feed. 5(66) 4(35) 3(9) 2(8) 1(5) Mentioned topic Recent reviews first, then most helpful Santanu P. Maintenance Used the software for: Less than 1 year ### "Yext’s Automated Duplicate Suppression Protects Your Local SEO" 4.5 November 7, 2026 The Problem: When a business moves or changes its phone number, dozens of old directory listings, review sites, and data aggregators often keep showing outdated details. If I scan the web and find three different phone numbers for the same clinic, I’m forced to guess which one is correct—which increases the risk of a “hallucination” or, worse, giving bad advice. How it Benefits Me: Yext actively suppresses duplicate listings and standardizes NAP (Name, Address, Phone number) data across hundreds of endpoints. By serving as a verified, single “source of truth,” it reduces conflicting information in my search pool, so I can give you a more accurate, trustworthy answer without constantly second-guessing. Pros Automated Duplicate Suppression: Conflicting business information can seriously hurt a brand’s local SEO rankings. Yext continuously scans its connected network to find and suppress duplicate or inaccurate listings, helping protect the integrity of a brand’s digital footprint without the need for manual auditing. Cons Low ROI for Small Businesses: Yext can be highly effective for organizations with 50+ locations, such as healthcare networks or retail chains. That said, practitioners often point out that for businesses with only 1 to 5 locations, Yext can be a major over-investment. In many cases, small businesses end up paying enterprise-level rates for work that could be handled on a much smaller budget through a one-time manual cleanup or a less expensive alternative. Oppo 4.5 November 14, 2026 AI summary based on a full review Yext serves as a centralized hub for managing business information across multiple locations, allowing for fast updates and consistency. The subscription-based API lock could be a limitation for those seeking more control over their data. Log in to unlock the full review, detailed ratings, and pros & cons Bench sales requiter 4.5 November 10, 2026 AI summary based on a full review This solution effectively aids in managing online presence and building brand awareness in local markets. The main drawback is its high expense, which could be challenging for small businesses to afford. Log in to unlock the full review, detailed ratings, and pros & cons Design Technicians Used the software for: I used a free trial 3.5 November 10, 2026 AI summary based on a full review Using Yext allows for efficient brand expansion by listing business information across multiple platforms, which aids in maintaining accurate details. A limitation is that canceling the premium subscription can result in listings reverting to outdated or unverified information. Log in to unlock the full review, detailed ratings, and pros & cons CTO 3.5 November 9, 2026 AI summary based on a full review Yext provides valuable tools for SEO and GEO services, making it easier for agencies to compete with larger firms. Despite its effectiveness, the high cost and rigid reporting features make it challenging for smaller agencies to justify the investment. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 6, 2026 AI summary based on a full review Yext helps save considerable time by consolidating customer review management into one dashboard, making it easier to respond to feedback. A limitation is the risk of losing control over listings if the subscription is canceled, as they may revert to outdated information. Log in to unlock the full review, detailed ratings, and pros & cons PR Producer Producer Used the software for: 1-3 years ### "Hearsay relate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2020 Communication with customers is better than before! Pros Using hearsay at our office has made communication with customers faster and easier than ever before. Customers respond to texts on a more frequent basis than returning voicemails. A short to the point message gets a quick response and makes communication that much easier. Cons The only downfall is if customers do not accept the initial hearsay request there is a waiting period before you can resend the next invitation. DM Digital Marketing Manager Digital Marketing Manager Used the software for: 1-3 years ### "588% Increase in Listings Reach" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2019 With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach. Pros Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none. Cons There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's SS Senior Software Development Engineer Senior Software Development Engineer Used the software for: 1-3 years ### "It has good quality of data centralization and friendly platform." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 30, 2024 I emphasize that it has good application management but I think that its SEO system is archaic, it does not generate immediate reports and sometimes they take a while to arrive at the email. Pros Yext centralizes information management, making it simple to update and maintain data across multiple platforms, resulting in increased visibility, significantly improving visibility in local and online searches, which is crucial for any business's digital presence. , this allows us to test pilot software that many times do not go on the market but are necessary experiments within the development group. Cons We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many. LS LSP LSP Used the software for: 3-5 years ### "Speaking their language" 5.0 May 7, 2020 Hearsay Relate has provided a simple solution to allow us to quickly an securely communicate with clients. Pros Hearsay Relate allows me to be able to ease the difficulty of communication and reach clients in a medium that is familiar to clients. Cons When using the mobile application on my android smartphone there can be a delay in the receipt of the messages. [View all Reviews](https://www.capterra.com/p/140176/Yext/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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