--- title: "Yext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yext Software - reviews, pricing plans, popular comparisons to other SEO products and more." source_url: "https://www.capterra.com/p/140176/Yext/" page_type: "product" language: "en" --- # Yext Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yext ## What is Yext? Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive competitive intelligence dataset for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com. ## What is Yext used for? [SEO](https://www.capterra.com/seo-software/)[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 114 user reviews Reviews sentiment Positive 82% Neutral 6% Negative 11% Starting price $199 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yext?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.yext.com&name=Yext) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yext 4.2 (114) VS. [4.4 (3,035)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $199 Other, Per Year Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (114) Ease Of Use 4.2 (3,450) Value For Money 3.8 (96) Value For Money 4.2 (3,029) Customer Service 4.0 (100) Customer Service 4.3 (2,825) ## Yext alternatives [4.6 (6,090)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/171738/uberall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (290)](https://www.capterra.com/p/143730/Kontainer/reviews/) Starting price $430.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140176/Yext/alternatives/) ## FAQs about Yext Overview ### What problems does Yext solve? Yext solves inaccurate, duplicate, and hard-to-update business listings by giving teams one dashboard to manage hours, addresses, holiday changes, closures, and location data across directories, maps, and search platforms. Multi-location brands, local marketing teams, agencies, and franchise operators benefit most from reduced manual updates and cleaner local presence. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Yext? Yext is most used by marketing teams, SEO specialists, digital managers, and business leaders such as owners, presidents, and CEOs. Marketing and SEO roles use it to manage listings, local search visibility, and brand content, while executives and operations leads rely on it to maintain accurate business information across locations. Answer based on 109 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Yext built for? Yext serves global multi-location businesses of all sizes, with most reviewers coming from small businesses at 72% and Marketing and Advertising at 50%. It also supports enterprise organizations at 16% and midsize companies at 12%, with additional use in Computer Software at 5% and Financial Services at 4%. Answer based on 114 reviews Features and Usability ### What are the key features of Yext? Yext includes Core features for listing management and location management, including a central knowledge base, multi-location updates, duplicate detection, and API integrations. Differentiating features include review monitoring and review response, plus analytics for calls, clicks, and directions. Reviewers also frequently mention content management for hours, holiday updates, menus, photos, and schema-backed location pages. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Yext integrate with? Yext integrates with over 30 third-party tools and platforms, including Adobe Commerce, Dynamics 365, Google Data Studio, Google My Business, Hootsuite, HubSpot Marketing Hub, Marketo Engage, Domo, Greenhouse, and GroundTruth. It also connects with AgencyAnalytics, Agendize, Binary Fountain, Dasheroo, DialogTech, Engageware, and JRNI. Answer based on 8 reviews Getting Started and Support ### How good is Yext customer support? Yext provides responsive support for many marketing teams and agencies managing listings, especially during setup, onboarding, and routine updates. Many users describe helpful reps, fast issue handling, and solid training, while some report frustration with renewal policies, sales pressure, or needing separate setup for certain integrations. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Yext? Yext offers live online training, webinars, videos, and documentation, which help most teams get started quickly on basic listing management. Reviewers say nontechnical users often find routine updates easy, while admins, partners, and teams handling setup, templates, analytics, or verification may need more time and extra support. Answer based on 13 reviews Getting Started and Support ### What customer support options does Yext offer, and how do users rate the experience? Yext offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep assistance. Many users describe support as responsive, helpful, and quick to resolve issues, especially during onboarding. Others report uneven follow-through, slow replies for urgent requests, and frustration with post-sale communication and account-related concerns. Answer based on 44 reviews Features and Usability ### How well does Yext handle review response? Yext centralizes review monitoring and reply workflows, which helps agencies and multi-location teams manage customer feedback in one dashboard. Many users like the alerts, reporting, and faster response process, but some find the review interface confusing, want broader site coverage, or question paying extra for features available elsewhere. Answer based on 21 reviews ## Features AI summary Based on 4,928 SEO reviews Capterra reviewers highlight these as the top features buyers look for in SEO software: - **SEO Management** (**52%** of reviewers rated this feature as critical) - **Performance Metrics** (**39%**) - **Keyword Tracking** (**48%**) Yext includes **Performance Metrics** and **Keyword Tracking**, giving teams visibility into search performance and keyword movement over time. However, it does not offer **SEO Management**. Instead, it provides other highly rated SEO features, including **Keyword Rank Tracking** (**49%**), **Website Analytics** (**41%**), and **Keyword Research Tools** (**45%**). These features help businesses monitor rankings, understand site traffic trends, and find search opportunities, allowing teams to make better optimization decisions and improve online visibility. Keyword Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords Keyword Rank Tracking 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track positioning in search engines over time Keyword Research Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns Review Monitoring 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Change Management 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Yext 121 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Artwork Management: Creation, approval, versioning, and distribution of visual assets and designs - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automatic Location Detection: Determining the physical location of a device in real-time - Behavioral Analytics: Track and analyse user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Brand Tracking: Monitor social media posts or web that mention a particular brand - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Change Management: Track and monitor efficient handling of all changes/transitions - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Digital Asset Management: Manage digital assets - Directions: Instructions for reaching a destination - Distance Calculation: Calculate distance between different locations and coordinates - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - Full Text Search: Search for specific words or phrases within a document or database - Geocoding: Converting human-readable addresses into geographic coordinates - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Geotargeting: Geographic location of visitors determines behavior of the software - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Google Analytics Integration: Integration with Google Analytics to track and report website traffic - Image Editing: Edit, touch up, and convert images for publishing - Keyword Rank Tracking: Track positioning in search engines over time - Keyword Research Tools: Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Localization Automation: Adapt content to display differently based on viewer location - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mapping: View, create, and interact with maps and other geographic data - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Access: Access software remotely via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Search: The ability to discover a specific item the customer is looking to purchase - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Interaction Tracking: Monitor user activity through engagement methods - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - White Label: Ability that lets users rebrand the software to make it look like their own - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (114) 4.2 Based on 114 reviews ## Pricing Value for money 3.8 (96) Free Trial [View pricing plan details](https://www.capterra.com/p/140176/Yext/pricing/) Emerging $199.00 Other,Per Year Essential $449.00 Other,Per Year Complete $499.00 Other,Per Year Premium $999.00 Other,Per Year Value for money 3.8 (96) 3.8 Based on 96 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (100) 4.0 Based on 100 reviews ## User reviews Overall rating 4.2 Based on 114 reviews Filter by rating 5(65) 4(29) 3(7) 2(8) 1(5) Mentioned topic Sorted by most recent SF Sandy F. Engineer Computer Networking ### "Yext seo simplifies" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 3, 2025 Yext is great for multi-site businesses, making it easy to manage a number of locations Pros Good for monitoring and analysing customer feedback Cons Can get expensive and lacks some vital features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketer Marketing and Advertising ### "Save yourself the pain and stay far far away" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2025 Absolutely Horrible, worst experience ever! Pros Nothing, they overpromise and underdeliver Cons Poor support, refusal to end contracts, billing my credit card after contracts have ended (after emailing me and promising I wouldn't be charged). One of the least professional companies I've ever seen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Software Development Engineer Internet ### "It has good quality of data centralization and friendly platform." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 29, 2024 I emphasize that it has good application management but I think that its SEO system is archaic, it does not generate immediate reports and sometimes they take a while to arrive at the email. Pros Yext centralizes information management, making it simple to update and maintain data across multiple platforms, resulting in increased visibility, significantly improving visibility in local and online searches, which is crucial for any business's digital presence. , this allows us to test pilot software that many times do not go on the market but are necessary experiments within the development group. Cons We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many. Switched from [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) It had poor scalability that did not promise us a future with better features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joe W. Production Manager Marketing and Advertising ### "Very Helpful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 4, 2024 Pros Dealing with business listing directories can be a major headache. Yext does most of the work for you. Big time saver! Cons It doesn't always connect to listings in a timely manner. Switched from [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Paige W. Reputation Manager Management Consulting ### "Robust & fairly easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 22, 2024 Pros Yext is a very robust platform and there is a lot you can do with it. Cons We switched to another platform after using Yext for several years. Some other platforms seem easier to navigate and are better suited for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Bill T. Owner and Chief SEO Consultant Marketing and Advertising ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2023 I've been using Yext for my clients since 2015. I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results. Pros The robust content management is outstanding. It allows me to help my clients ensure their listings stand out from the run of the mill., Cons Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan. Reasons for choosing Yext Level of automation, API lock on listing content, flexibility, and review monitoring. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jacob N. Marketing Coordinator Health, Wellness and Fitness ### "A leader in listings management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 17, 2023 It was a good experience. They do what they do well and it does work for businesses. My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices. I would recommend to using them for Listings management. Pros The ability to get information across directories. Yext seems to reach more directories than other companies in this industry. Cons Prices are not consistent. I worked for an agency that used them and then moved on to do marketing for a business and the prices offered were not the same they offer to agencies. Also, the rep gave me multiple prices over our talks as if it was negotiable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2023 Thank you for your review, Jacob! As the leader in Listings, we appreciate hearing your feedback. The Yext platform has grown immensely over the last few years and so have our offerings. If there is anything we can clarify in that regard, please reach out to your Client Success Manager. We want to ensure you're getting the most out of our services. Thanks again for your review. DP David P. Professor Education Management ### "Poor Experience All Around - Please Avoid " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 2, 2022 When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable. Our first call with support was a joke. The support representative said, to "perform some functions" we had to go up to the URL and remove some text. I couldn't believe my ears. We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts. This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen. We are currently using (2) competitors to Yext and this step is not required. In an attempt to fix the situation, Yext set up 2 meetings with us, which they canceled both at the last second. I have documentation and witnesses for all of this. I wanted to resolve the situation directly with Yext but their support after the sale has been a painful and poor experience. I am here to hopefully help anyone else to avoid this nightmare. I did an evaluation of 8 competitors in the space, and am frustrated that I got chose the wrong platform; as they will not refund our money. We have not used the platform at all, and are such a small business this hurts. Pros I was very excited at first. The sales process was very smooth and the demo they showed was impressive. I also really like the Hitchhiker's idea for education and support. I was very excited, they have an impressive sales team, but unfortunately, that was the end of it. Cons \-- Onboarding was all over the place. How we had to use the software was laughable. -- Interface (UX/UI) was anything but intuitive. -- Queries were extremely difficult to run without memorizing multiple steps and impossible to train staff on. -- Integration with GBP didn't exist, definitely not a Google Partner. Reasons for choosing Yext Yext had the best sales process, I have to give them that. They seemed to care about education, and seemed to have some awesome feature sets, for similar pricing I thought we were getting the best-in-class. I am most angry with myself and the internet for making Yext look like the industry leader. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jamie P. CEO Marketing and Advertising ### "Does a lot good but more for beginners " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 16, 2022 Their customer support is great. They have positives. Just not the best for someone like me. I used them because my client had them already and was nice to learn because a lot of people like them. I just feel like they could do more to be top tier in their niche. Pros I can see how this software is useful for people who are beginners in local SEO or business owners who want to streamline the process. Cons It isn't very in depth. Bright local is better in every way outside of maybe keyword research which i use neither for. Switched from [SEO PowerSuite](https://www.capterra.com/p/127616/SEO-PowerSuite/) [Ahrefs](https://www.capterra.com/p/176340/Ahrefs/) Client wanted me to use it for their business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Don A. Internet Technology Marketing and Advertising ### "Customer Service Is Horrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 7, 2022 Overall, for the money and the net result, YEXT is not worth investing in. Pros I don't really have any pros about this software. Cons I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing Yext Thought they could help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2022 Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year! [View all Reviews](https://www.capterra.com/p/140176/Yext/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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