# Page 4 | Yext Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Yext the right SEO solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140176/Yext/reviews --- Yext 4.2 (114) [View alternatives](https://www.capterra.com/p/140176/Yext/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Yext ## Showing most helpful reviews Showing 76-100 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HO Hailey O. Director of Account Services Marketing and Advertising Used the software for: 1-2 years ### "Yext Solutions for Location Listing Management" May 9, 2019 5.0 Syndicating data across the web can be a daunting task for anyone. With Yext, that task is manageable for those that are scaling their business. Pros It's direct API connections into the various publishers ensure that our client's updates get published within seconds. Cons It's expensive and for service based organizations they don't provide any support when verifying with Google. Reason for choosing Yext Managing data in real time was very important for our clients and so we partnered with Yext over Moz Local for that reason. Review Source Response from Yext May 14, 2019 Thank you for leaving your review, Hailey. We appreciate your feedback regarding our support and verifying with Google. We will relay that information to our team. CC Caitlyn C. Digital Manager Used the software for: 1-2 years ### "Love these numbers" June 18, 2018 5.0 Pros I love using Yext analytics and sending them to my customers. I find that all of their analytics are not data that are found on a lot of other websites. My customers always appreciate the analytics reports I send them. Cons I have had zero issues with Yext. You have to make sure you are set up correctly for them to collect the data, but that is user error and not their fault. Review Source Response from Yext June 20, 2018 Thank you for leaving a review! We're happy to hear that Yext Analtyics has been insightful and beneficial to your customers. Yext Analytics strives to bring customer interactions into focus everywhere they occur. If you have additional feedback or have questions, please email support@yext.com. Kyle W. Chief Strategist Used the software for: 6-12 months ### "Not worth the expensive price tag" May 5, 2018 2.0 Pros It's nice to have everything on one dashboard and be able to make changes at once, but you pay a really high premium to get that. Cons If you don't keep paying the monthly, then you lose access to all our citations. This is ridiculous. Review Source Response from Yext May 8, 2018 Thank you for leaving a review. We appreciate your feedback and we'll share with the team. We strive to make it easy for businesses to update their digital knowledge everywhere. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. Manny C. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Don't waste your money!" July 21, 2017 2.0 Accurate business information in some directories. Pros Good integration with directory listings, but only a few of them are really important for your business. Cons They will show you a demo before start using the software, but they won't give you a trial period, and they will force you to sign a contract for one year without any cancellation policy. Review Source Response from Yext October 10, 2017 Thank you for leaving a review. We appreciate your feedback and will share it with the team. We are sorry to hear that you were not happy with the software. We would like to clarify that we offer client training to new and existing customers. Our customer support team is always available to help your business optimize the software. If you have additional feedback or would like to speak with a Yext representative, please email support@yext.com. GS Gary S. Digital Knowledge Manager Marketing and Advertising Used the software for: 1-2 years ### "Best Local SEO Software" April 23, 2019 5.0 Pros Ease of use, customer support and it works! Cons Not a thing. Yext delivers exactly what it says it does. I will continue to invest in this excellent software. Review Source Response from Yext May 8, 2019 Thank you for the kind words, Gary. Great to have you as a Yext customer! TT Tracey T. Owner Legal Services Used the software for: 2+ years ### "Yext for Listings" September 6, 2019 4.0 With Yext your business listing can show up on many. It even causes you to move up on major search engines. Pros I like the fact that it gives you access to websites that you may have never heard of for your business listings. Cons I do not like the cost for what they offer. And I don't like that the software is so integrated with other sites that they try to force you to use Yext. Review Source Response from Yext September 20, 2019 Thank you for leaving your review, Tracey. We appreciate the feedback and will be sure to pass it along to our team. TJ Taylor J. Digital Marketing Manager Retail Used the software for: 1-2 years ### "Great Support, Fast Turn Around" April 23, 2019 4.0 Overall good experience and it fills the need that we are looking for. Hours update, new store openings and response review all are great products and heavily reduce manual work on our end. Pros Always a great experience working with the support staff as well as the account manager. Our requests and questions all get answered in a timely manner and new products and services are being shared with us. Cons Same day edits are sometimes slow. If we request an edit sometimes it takes 24-48 hrs to get a response when sometimes we are looking for an immediate response. The account manager sometimes fills the gap. Most questions we have to go through the support email rather than talking with our account manager. Review Source Response from Yext May 8, 2019 We appreciate your feedback, Taylor. We apologize for the slow response times and will pass that feedback along to our team. Information like this helps us to make improvements to our services and provide the best possible solutions for our clients. Thank you again! KF Katie F. Digital Content Developer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Yext - Worth It." January 23, 2019 4.0 Pros Yext is incredibly simple to use. Literally just add your locations and manage the basic NAP information directly from one platform. Nice to be able to suppress outdated and incorrect info. It's kind of like the mafia - while you may not want to pay for a service like this, the alternative is having bad info impact your business. So just do it. Cons Yext seems to be getting a bit big for it's britches - I respect the listings aspects, but they're branching too deep into analytics. Like they're having an identity crisis (great at listings, but wanting to be a Google Analytics, etc.) Recommend they stick to what they do well! Review Source Response from Yext January 24, 2019 Thank you for leaving your review, Katie. We're happy to hear that our software has helped your business! AS Alyson S. Marketing Assistant Hospitality Used the software for: Less than 6 months ### "Streamlined Platform, easy to use, maximum time saver" May 16, 2018 5.0 Maximum efficiency in ensuring my business information is accurate across all listings online...super time saver, and covers sites we didn't know we were listed through. Pros Very easy to use, allows maximum efficiency to keep business information accurate and up-to-date, facilitating even the most minute of business changes(seasonal hours, menus, unexpected closures, etc.) across all major(and minor!) listings. Cons Review notifications are not instant--within 24 hours, but not instant. Though the menu widget is impressive--for business with service/food menus that are established in a different format(pdf., etc.) it would be nice to simply upload our existing files, rather than have to build it in the menu widget. Review Source Response from Yext May 23, 2018 Thank you for writing a review! We are glad that you have had such a great experience using Yext. Our team will continue working hard to make sure our platform exceeds expectations! Adam G. Owner Design Used the software for: 6-12 months ### "Not Worth It" January 28, 2019 1.0 Didn't have a great experience. Pros The tool is easy to use and the have a large staff. Cons They claim your listings quickly, but you don't own them. When you cancel, they take down all of your listings. There are tools out there that cost less and deliver better results. Review Source Response from Yext January 31, 2019 Adam, we appreciate your feedback and are sorry to hear that you weren't satisfied with your Yext experience. In regards to cancelling your subscription, when you cancel, Yext no longer sends your digital knowledge to the sites in the Knowledge Network. Afterwards, your information becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. JB Julie B. Office Manager Public Relations and Communications Used the software for: Less than 6 months ### "Yext is great for updating information across platforms" March 26, 2019 4.0 I think it is a useful product. I will recommend that my client keep it. Having one dashboard to push out information, especially a food menu with built in schema is a time saver. Pros We recently signed our client up for several of the Yext products for restaurants. Having the ability to add menus and have then pushed out to several platforms has been great. It is also nice being able to update Google Local Listing as well as other platforms for hours. Having the ability to send a message to social platforms when the client had to close due to frozen pipes within a few minutes was a great feature. Cons I think it is sometimes hard to navigate. When I signed on they offered one-on-one training but have since discontinued it. Some of the features I wanted are for Enterprise level only. I think the analytics are hard to set up without the one-on-one training. Review Source Response from Yext March 28, 2019 Thank you for leaving your review, Julie. We appreciate the kind words and will pass your constructive feedback on to our Product Team for review. DR David R. Marketing Director Automotive Used the software for: 1-2 years ### "An indispensable tool for businesses with a physical location" June 21, 2018 5.0 Pros The software as a service product ensures that my business's listings are both correct and identical across all of my listings. When my business underwent a re-branding effort about a year ago, we were able to update our listings with our new branding. This is a MUST-HAVE for all businesses with a physical location. Cons Honestly, I have zero complaints. Obviously I have ideas for additional features, but the software does exactly what it's supposed to do. Review Source Response from Yext June 22, 2018 Thanks for the review! We're glad to hear that you're satisfied with the product. During a rebrand, the Yext platform helps to seamlessly update your business information everywhere it lives online in near real-time. Thank you for being a great customer, and if you have additional feedback about the platform and features, please email support@yext.com. We'd love to hear more from you! VR Verified Reviewer President Retail Used the software for: 2+ years ### "Bring traffic, not yet bring $$$$" May 2, 2019 5.0 OK, but not great Pros Easy to use, but it does not lots of marketing functions. Cons Not yet help in mobile marketing that target to a group of client only Review Source Response from Yext May 13, 2019 We appreciate your candid feedback. We'd love the opportunity to speak with you further about your experience to gather more details. Please contact us at support@yext.com to speak with us further. MM Michael M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Run, Don't Walk. " December 10, 2019 1.0 Don't fall for the smooth sales guy. Their support is pathetic. They'll threaten to sue you and blah blah blah. Not sure if we are going to pay them or sue for breach. Pros I liked our sales person during the sale process because he knew how to talk up what they did really well. Cons It's clunky. It doesn't do what they say it does. Support is pretty much impossible. Our account has never done all they said it would - it wasn't even functioning for the first 45 days - no service credit for that. Then if you don't pay right when they want, they shut down usage and keep the clock ticking. Review Source BP Bryan P. SEO Analyst Marketing and Advertising Used the software for: 1-2 years ### "Best Citation Service That We Have Used" May 1, 2019 5.0 We have been able to save time and allow our clients proper NAP across all platforms that Yext pushes to! I look forward to more integrations in the future! Pros I love the ease of inputting in new clients and the amazing customer support. All issues are addressed within 24 hours and we have not struggled with any major issues. Cons We have not had any cons with Yext so far! Review Source Response from Yext May 13, 2019 Thank you for the kind words, Bryan. We appreciate you leaving your review. KF KARI F. Vice President Administration Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "After you pay the money, customer service is horrible" February 18, 2021 2.0 Implementation was difficult. They had us set up new Facebook accounts for all locations and said that posts would cascade from the main site. This didn't work. We have had issues with Google and it takes almost a month to get a response. Pros We are able to respond to reviews, but I could have just done this through Google Cons The customer support is horrible after implementation. It takes almost a month for Yext to respond to questions and they do not allow you to talk to a real person unless you pay an additional 20%. Reason for choosing Yext I thought I was going right to the source and saving money. I wish I would have went with the other option so I could get some support! Review Source Response from Yext March 2, 2021 Hi Kari, we have escalated your feedback and connected with your account team. We hope we have corrected course in the last week or so. We want to ensure your success with Yext and assure you that you have our full support. If there are any outstanding issues at all please contact us at support@yext.com along with your account manager. JJ Josh J. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Right Idea Review for Yext" May 1, 2019 4.0 Overall it's been a pretty good experience. I just wish we could show them how their map listing is improving since signing on with Yext. Pros I like the ease of use, customer support, and also the reporting where I can show them phone calls clicks and how many people clicked "get directions" on their Google map listing. Cons Not 100% Sure how it helps Google Map Listing Rankings. I would like a before and after update along the way. Review Source Response from Yext May 13, 2019 Thank you for the candid feedback, Josh. We're glad to hear that your overall experience with us has been helpful for your business. We will have someone on our team reach out to you to discuss the Google Map Listings. PW Paige W. Reputation Manager Management Consulting Used the software for: 2+ years ### "Robust & fairly easy to use" January 22, 2024 4.0 Pros Yext is a very robust platform and there is a lot you can do with it. Cons We switched to another platform after using Yext for several years. Some other platforms seem easier to navigate and are better suited for us. Review Source JM John M. President Marketing and Advertising Used the software for: 6-12 months ### "Other options available. " November 19, 2019 4.0 Overall, the platform was fine. However, with the cost and competitiveness, I would never use it again. Pros We used the white label version to offer as a service for our clients. Overall the platform is great and top-notch. Cons After doing some research there are many other platforms that offer more for less. Not to mention that as a white label client Yext was competing against me for retail business. Review Source Response from Yext December 6, 2019 Hey John, we appreciate your candid feedback. If you're interested in having a conversation about your experience, please reach out to us at support@yext.com. VR Verified Reviewer Owner Education Management Used the software for: 6-12 months ### "Yext Review" November 17, 2018 5.0 Pros I liked how it has analytics across multiple social media platforms. Cons I wish it had more visibility into the 'who'. Review Source Response from Yext November 26, 2018 Thank you for the review. We've strive to provide useful analytics that help you to improve your marketing efforts. Our product team appreciates feedback and suggestions from customers. If you would like to submit something, please reach out to your account manager or send an email to support@yext.com. Thank you very much! Rev VR Verified Reviewer Director of Strategic Partnerships Marketing and Advertising Used the software for: 6-12 months ### "Easy way to synchronize location data " December 17, 2019 5.0 We use Yext to help our clients have unified information about their businesses online. Pros It's an extremely powerful tool for localized SEO if you know how to use it properly. So many clients have extremely messy and disjointed digital footprints. Cons Can't really say a whole lot of bad things about it. It is a tool that saves us time and money every day! Review Source SS Sandy S. Sr Marketing Manager Pharmaceuticals Used the software for: Less than 6 months ### "Handy Tools at your Fingertips" April 25, 2019 5.0 Pros It's so easy to use and addresses all online areas that matter most to our online presence. Between Knowledge Base and Yext Help, users can pretty much find solutions to their how-to questions. Cons It can be a little intimidating at first but those more you delve into the many options, the more familiar it becomes. Like most things that are new. Review Source Response from Yext May 13, 2019 Thanks for your review, Sandy! DE David E. Marketing & Digital Experience Banking Used the software for: 6-12 months ### "Flexible review tool" May 1, 2019 5.0 Yext does what we need it to and their support is very well handled. I recommend Yext. Pros Yext powers our location reviews and helped us replace our previous provider's tool. Cons The admin tool backend has a learning curve that could be more intuitive. Review Source Response from Yext May 13, 2019 David, thanks so much for leaving your review. We appreciate your feedback on the admin tool and will pass that on to our client training team to review. Thank you again! TW Tara W. Office Super Accounting Used the software for: 1-2 years ### "All in one " February 21, 2019 3.0 We have used this twice now to update our business listings. Its been a simple transaction. It is a bit expensive though. Pros I like that it updates all in one area. Cons A little pricey. I still like the program but it is a little on the expensive side. Review Source MV Megan V. Acct manager Used the software for: 1-2 years ### "Great Way to List your Clients" March 28, 2018 5.0 Pros Like that the Dashboard is easy to use when updating a clients information and cleaning up the irrelevant data. Cons I wish the site was updated to be more mobile friendly in order to update on the go if need be- but the desktop versions i great Review Source Response from Yext March 29, 2018 Thank you for leaving a review! We're glad to hear that the platform is easy to use. We will pass your feedback about the website onto the team. Thank you for sharing! 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