# Storemapper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Storemapper the right Store Locator solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140184/Storemapper/reviews --- Storemapper 4.8 (53) [View alternatives](https://www.capterra.com/p/140184/Storemapper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Storemapper Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KM Katelynn M Web DesignerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform made it simple to upload and manage a large list of locations, and the ability to fine-tune the look with custom CSS gave me total creative control.“ September 22, 2025 KM Katelynn M Web DesignerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “She helped me push a strange issue immediately to the dev team to get things resolved for a quick turnaround timeline I have on my end.“ September 22, 2025 KM Katelynn M Web DesignerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “Their support team, especially \[sensitive content hidden\] ., was incredibly responsive and knowledgeable, helping me resolve questions quickly and keep my project moving.“ September 22, 2025 JS Jay S Head of Business DevelopmentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] is patient, listens to really understand our use case and then supports us in implementing a solution that works!“ May 27, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dmitri L. Founder & Director Management Consulting Used the software for: 1-2 years ### "Superb 1+ years of use experience " July 15, 2018 5.0 We created a web store www.splatoralcare.uk for a global healthcare brand SPLAT where we setup Storemapper to show our customers where they can find our products offline. Pros Lots of map customisation options, ease of synchronisation with stores database. In a couple of cases when I had to contact customer support, the experience was outstanding. Cons Seriously can't think of anything. Maybe an option to connect to a SQL database would be great once we reach a greater number of available stores. Review Source KM Katelynn M. Web Designer Marketing and Advertising Used the software for: Less than 6 months ### "Flexible, Stylish, and Backed by Outstanding Support" September 22, 2025 5.0 My overall experience with Storemapper has been fantastic.h. The platform made it simple to upload and manage a large list of locations, and the ability to fine-tune the look with custom CSS gave me total creative control. Their support team, especially \[sensitive content hidden\] ., was incredibly responsive and knowledgeable, helping me resolve questions quickly and keep my project moving. Overall, Storemapper a powerful, user-friendly solution that delivers a professional, fully branded store locator with minimal hassle that I will recommend to industry peers. Pros It was great to have full flexibility with custom CSS, so I could perfectly match colors, fonts, and pin designs to my brand. Uploading my entire location list was effortless: I simply prepared a CSV, imported it, and everything populated within minutes. Their chat agents are also extremely helpful. \[sensitive content hidden\] . in particular was a rockstar. She helped me push a strange issue immediately to the dev team to get things resolved for a quick turnaround timeline I have on my end. Cons The backend is occasionally slow to refresh after edits, and there isn’t a one-click way to clear the location cache. Sometimes you need to re-save or re-import records to force a map update. Bulk editing tools are limited, so making changes to many locations at once can be time-consuming. Alternatives considered [Storepoint](https://www.capterra.com/p/150462/Storepoint-Store-Locator/) Reason for choosing Storemapper I chose Storemapper because it offered the best mix of quick setup and deep customization. The CSV bulk upload made adding hundreds of locations effortless, while the ability to style everything with custom CSS let me perfectly match my brand without heavy additional coding. Review Source KA Kana A. Digital Operations Manager Consumer Goods Used the software for: 2+ years ### "Easy set up and maintain with great customer service" March 6, 2023 4.0 Pros Very easy to set up and customise the map. Customer service is very responsive and helpful. Low costs. Cons After setting up a partner account, you will need to assign an email address for each of your child account. I have 5 child accounts and I don't possibly have 5 active email address and this could be made a lot easier. Reason for choosing Storemapper Recommended by our web dev agency who had previous used Storemapper. Review Source VD Vanessa D. Digital Marketing Manager Textiles Used the software for: 6-12 months ### "More than what you see at first glance" August 18, 2019 5.0 I had to differentiate brickk and mortar stores from online stores (or both) and the description field is used for customers to see what kind of store the locator finds. Creative solutions! Pros We sell to retail stores under several brand names the stores may sometime carry one or more brands - the beauty of this app is that I could use the filtering feature and with great was assign the retailers to the brands. This is more than just an average app - it has a lot of differentiating values! The customer service has been personable and highly responsive. Cons The need for the map caching separately from a third party - which at first was just Google - now there is another provider that isn’t Google so that was an improvement . Reason for choosing Storemapper I asked some questions - and they answered!!! Knew I was looking for customer service as much as I was looking for a good app. I got both with Storemapper. Review Source Response from Storemapper August 20, 2019 Hi Vanessa, An awesome review! Thanks for that! We're really glad you're enjoying Storemapper and appreciate your detailed Pros & Cons, very useful! We have a lot going on now on Storemapper, so hopefully, you'll be enjoying it even more :) Yours, Iris MC Marc C. Managing Member Food & Beverages Used the software for: 6-12 months ### "Easy to install and use with great support " February 24, 2021 5.0 A very good solution for using store map on your website. Can't imagine not having this on our site! Pros It is easy to install, use, and manage. Customer support is very responsive. Cons We had some initial issues setting up the API keys, but the customer support team set us up in minutes. Alternatives considered [Mapline](https://www.capterra.com/p/147893/Mapline/)[eSpatial](https://www.capterra.com/p/123834/eSpatial/) Reason for choosing Storemapper It appeared to be easily deployed and very simple to populate. Review Source JS Jay S. Head of Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I love this solution! " May 27, 2025 5.0 Amazing! It's been a roller coaster to find this solution, then to understand it and sort out the bugs that come up along the way. Pros Customer support/service! We were looking for a way to solve our mapping problem - how do we show customers where to go? Our best thinking until Storemapper was Google maps and it just didn't look right. Then comes a piece of software that works and it comes with an extra team member! \[sensitive content hidden\] is patient, listens to really understand our use case and then supports us in implementing a solution that works! Cons I need to assign someone to this software to really understand it and make the best use of its potential. At this stage good enough is good enough, but long term Storemapper really requires the investment to fully utilize the capabilities here. E.g. there's a setting to make the map run better when it has a lot to load. When I was sitting down with a partner business (one of our customers) it didn't work properly. Luckily it's early enough that the customer understood but it was a scary moment for me. (Once again a quick call with \[sensitive content hidden\] and the issue is sorted! Thank you!) My recommendation is to spend the time to learn and test before launching customer facing builds. Review Source AH Alex H. Marketing Technology Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Seamless experience with Storemapper" November 7, 2025 5.0 Great experience! The tool is very easy to start/maintain. Their support team has also gone above and beyond to work with me and make sure that I have all questions answered. Pros Couldn't ask for a better experience from Storemapper! It's a very intuitive/helpful tool that has helped scale up my business. It's also made it very easy to customize components of the tool to fit my company's needs. Cons No cons that I can think of. Storemapper has accomplished everything that my company was looking for. Review Source VR Verified Reviewer Executive Director - eCommerce Food & Beverages Used the software for: 1-2 years ### "Great App, Customer Service is Top Shelf" March 3, 2021 5.0 Absolutely stellar customer service. They have been quick to respond and help me restore the functionality of the app if I can't figure it out. One of their reps immediately called me and set up a Zoom session and walked me through an update that was hard to understand (because of Google API). Pros Very good app and I recommend it. The basic premise of pasting embedded code to run the script is straightforward as long as you read the instructions. Our store location page on our website works great with an intuitive search bar for address or zip, with an accompanying Google map. Cons The dependency on Google for the APIs. The app and the instructions for using it are fine, but Google seems to make everything more complex that it needs to be. Reason for choosing Storemapper Cost, ease of use. Review Source Harry T. President Wholesale Used the software for: 2+ years ### "Storemapper Store Locator " January 28, 2019 5.0 Great Consumer Store Locator tool for our website. Pros Ease of installation and use. Superior Customer Service! Cons There is nothing about this product we do not like. Review Source Nicholas H. Head of Digital Strategy Apparel & Fashion Used the software for: Less than 6 months ### "The Perfect Store Locator" January 16, 2019 5.0 From the start Storemapper has made the onboarding experience seamless, required minimal (if any) developer support, enabled fast implementation, and provided superior customer support. Pros Storemapper came highly recommended by a partner and we could not be happier about the ease of use, the simple integration to our site and the exceptional and timely customer service. Cons There are no negative issues we've faced from Storemapper. Review Source KN Kevin N. Graphic Designer Consumer Goods Used the software for: 1-2 years ### "Overall Review" September 27, 2022 5.0 Pros The ease of use to add additional locations, searchability and customer filters. Cons The implementation to the website. Some of this is also being sure to Google API key is correct. Review Source MT Michele T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Storemapper is Easy to Customize!" November 10, 2022 5.0 Storemapper has been great. I've used it with multiple website clients. Pros Storemapper provides excellent support, especially when it comes to customizing the widget. \[SENSITIVE CONTENT\] in customer support was incredibly responsive and made sure the widget was set up to our specific needs. Cons Nothing - this software worked as advertised. Review Source JW Jerome W. Project manager Biotechnology Used the software for: 6-12 months ### "Storemapper" September 19, 2022 5.0 Pros Very easy to install and use. The plug-in worked exactly as it advertised it would. Cons Worked so well, regulatory guidelines meant we had to limit its use on our website. Review Source GW Guido W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "A very good solution for using a map on your website" March 3, 2020 5.0 Easy to understand, easy to use and a big add-on to our business. Pros It's easy to use and it is possible to customize your complete setup. Service is great, Iris helped me a lot with customizing the tool. Cons There is nothing I don't like so far. I am happy about Storemapper! Review Source Response from Storemapper March 4, 2020 Hi Guido! Appreciate you found time to leave this review! I'll definitely share that with the team. Working on customizing your map was a real pleasure. I'm very happy with the result! :) JV Jordy V. Director Cosmetics Used the software for: Less than 6 months ### "Happy to find a store locator for our stores." November 5, 2016 4.0 After our search online to use a good store locator we tried storemapper, in a couple hours all was ready and thelocator was online, payment methods are a pain in the ass but for the rest a happy customer. Pros Functionallity. Cons Payment methods. Review Source CR Cheri R. Director of Marketing Wine and Spirits Used the software for: Less than 6 months ### "THE BEST" August 8, 2018 5.0 Pros Beautifully functional on phones and computer. Cons The only thing I didn't like is that it opens a new window every time I add a location. Review Source DC Debbie C. COO Used the software for: Less than 6 months ### "We needed a simple, easy to use, and affordable map locator for our website. This fit the bill." May 17, 2017 5.0 I get a store locator I can easily incorporate into my website. Pros I like most the price and ease of use. It's very user-friendly, and for us, since we need a limited functionality map locator now, it fits the bill. Cons It has limited functionality, but for now, given our needs, it's totally fine. For the price we're paying, we can live with it. Review Source JE Josh E. Marketing Director Wine and Spirits Used the software for: Less than 6 months ### "Review" August 30, 2022 5.0 Pros Customizability is a great tool to have for our website. Cons Dealing with CSV files can be difficult and tedious but the Storemapper team handles it great! Review Source DP Dena P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Product and Customer Service" March 24, 2023 5.0 Loved the product and the customer service was outstanding anytime there was a issue. Would use again if I need this type of product in the future and I would recommend to others. Pros Storemapper was great for my association to funnel customers to my members. It was easy to set up and update monthly. Cons Which there had been a better option to integrate with our website so that the mapping would of been realtime with current members. Reason for choosing Storemapper Workded best for our needs and the pricing. Review Source JG John G. Founder Consumer Goods Used the software for: 6-12 months ### "Great service and great team" August 5, 2022 5.0 This team - especially \[SENSITIVE CONTENT\]- has been and continues to be great. I get the attention I need - and the response to any issues or extras is quick! Pros Easy to use and delivers what I need. I have a very specific use case and the team is always there to help. Cons Not really... maybe a more slick, smoothed out display and cms? Not dealbreakers at all. Reason for choosing Storemapper \[SENSITIVE CONTENT\] and the team has accommodated my specific needs for a long time now. And they continue to work with me. Always the best disposition too! Review Source NJ Nathan J. Lead Web Designer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good Product, Quality Customer Service" January 24, 2022 4.0 Very good application, leaps and bounds ahead of our old software which crashed. We were able to upload and implement this system in a matter of days after the our old software crashed. Pros Storemapper is easier to use in regards to setting up the account and adding in entries into the system. The customer service is second to none, they are quick to response and always find a solution to any problem that arises, no matter how big or small. Cons There are a couple small issues / missing features that would make this product better. The main one being multiple account logins. We have a large dealer network which is handled regionally. Without multiple access maintenance now falls to one user. This is somewhat rectified using the Drive Sync feature, but we have to customise our spreadsheet in order for it to suit the data upload Review Source VR Verified Reviewer Designer Furniture Used the software for: 2+ years ### "easy to use and great support" February 22, 2022 5.0 Pros very quick responses when i had issues and always friendly! Cons nothing to say, works all just fine and the team is great. Review Source VR Verified Reviewer Creative, Marketing, eCommerce & Communications Director Medical Devices Used the software for: 1-2 years ### "Best Store Locator" October 4, 2018 5.0 We have used a number of store locator platforms for our customers to find our resellers in the USA and internationally. This is the only store locator option that was easy to use and had awesome support. The only issue I have is with finding geo-coordinates of international addresses, but that is a Google Maps issue more than Store Mapper. Pros Ease of use, customer support, consistent performance Cons Google mapping doesn't work so well with international addresses Review Source DW Doug W. Owner Sporting Goods Used the software for: 1-2 years ### "Rubline Scents " August 19, 2022 5.0 Very pleased Pros So simple to add or delete a store and it’s east to setup Cons Don’t have any negative comments of the software Review Source VJ Vincent J. Co-Founder Music Used the software for: 2+ years ### "Great features and very helpful support team" February 24, 2023 5.0 100% positive - usually when there is an issue it's something I'm doing and the support team helps me figure it out. Pros We love how easy it was to set up and make frequent updates which we do quite a lot for these two music holidays....we have over 2500 locations in our Storemapper database and at anytime time close to 1,000 of these locations are being displayed on the Map for Teach Music Week (March) and/or Kids Music Day (October). Cons We've utilized StoreMapper for both Teach Music Week and Kids Music Day for 4 years now and nothing negative to report at this time... Reason for choosing Storemapper Did trails with the other products and found Storemapper more intuitive to set up and make updates Review Source Similar Products Featured