--- title: "PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PracticePanther Legal Software the right Law Practice Management solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/" page_type: "reviews" language: "en" --- PracticePanther Legal Software 4.7 (529) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PracticePanther Legal Software Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “It's client onboarding and matter opening process is quick and easy. And, PP incorporates convenient solutions to its subscriptions, such as document signing, without the need to pay additional fees.“ May 20, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Additionally, occasional lag and limited customization in certain areas can impact the overall user experience.“ April 2, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity.“ April 2, 2026 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.“ September 18, 2024 JB James B Owner PartnerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, I was pleased with PracticePanther but we had to make a switch because its lack of document management and lack of a robust client portal made other options more attractive for us and our clients.“ June 10, 2026 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They sometimes have lagging issues with the server but it could only be for me and my end. “ March 24, 2026 TI TERRIYANNA I OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is excellent for keeping case files, documents, and contacts all in one place.“ April 12, 2026 Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “Although the interface is to the point, it does feel outdated. “ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 529 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clinton D. Owner Law Practice Used the software for: 2+ years ### "Perfect for small firms" December 31, 2024 5.0 My firm has used Practice Panther for 5+ years without any issue. It has grown with us. Pros Using Practice Panther is intuitive largely because of the logical graphic layout. Things are exactly where you think they should be. My staff has needed very little time to come up to speed on Practice Panther. Cons I have no complaints. I would, however, make the colors customizable per user for fun. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Ease of use. Clarity of graphics. Logic of functional layout. Review Source DM Derek M. Partner Law Practice Used the software for: 2+ years ### "Excellent Legal Software (Practice Panther)" January 3, 2025 5.0 Overall, excellent experience with Practice Panther. Customer support has been very good over the years. Pros Very user-friendly software for our law firm. Customer service very good, as well. Would highly recommend for law firm use. Cons Nothing stands out. Only negative quality is that saved e-mails cannot be expanded into an ongoing e-mail string. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Needed a better product that was better user friendly. Review Source MM Michael M. Managing Attorney Law Practice Used the software for: 2+ years ### "After years of begging them for real fixed price billing, I'm giving up." June 2, 2018 3.0 It was a good start to law firm management, now I need something that works like a law firm needs to work, not force my law firm to work like the software wants me to. Pros It's easy to learn the basics. The calendar is good, it's helpful that they show tasks there. Searching is great. It's totally adequate if all you do is bill for time and integrate with Quickbooks. Cons Panther has no report on Items (e.g. how much of your revenue is from Document Drafting vs Litigation). To get such a report, you MUST integrate with Quickbooks. But the biggest problem is that Fixed Price billing (what they call "Flat Fee") is worthless. Fixed Price billing was clearly an afterthought, and their implementation has not changed at all since the early days when I started using it: 1) It does not let you assign an Item as you can with time entries, so you can't easily tell Quickbooks that a Fixed Price invoice was for a trademark application, not doc review; 2) You can't assign a lawyer to a Fixed Price billing, so you cannot get a report to help you pay everyone proportionally to their Fixed Price billings; 3) Fixed Price matters become immediately billable even if no work has been done, so you must manually keep track of when it's time to invoice for a Fixed Price matter, and there's no report on billable Fixed Price matters; 4) When entering time on a Fixed Price matter, there's way no way to check whether you are about to exceed the budget, and no way anywhere to compare budgeted vs actual. If you're a modern firm moving to fixed price as much as possible, you'll spend a LOT of time looking for work-arounds, and you'll find that implementing your work-arounds will chew up any time saving you might have gotten from using the rest of the software. I can't wait to change to software that does Fixed Price right. Review Source Response from Paradigm August 30, 2018 Hey Michael, thank you so much for you feedback. I just wanted to let you know that based on the feedback of our users, yourself included, we have implemented a NEW FLAT FEE pricing option. We are the ONLY ones in the market to offer this function! We understand that the needs of our firms are constantly evolving and we value the suggestions and feedback of all of our users. You can check out the guide published by our training department here: https://support.practicepanther.com/contacts-and-matters/getting-started/flat-fees-tutorial Furthermore, visit our updates page for past and future releases. https://www.practicepanther.com/law-firm-practice-management-software/ Thanks for being a valued customer from the beginning! KI Kareem I. Managing Lawyer Law Practice Used the software for: 1-2 years ### "Great app which meets my firm's needs" January 3, 2025 5.0 Excellent app which helps me manage all my firm tasks Pros Price and range of tools within. Helps me with reconciliations. Cons Mobile App sometimes thinks that a Task that I saved is still in draft form and asks if I want to reopen it Switched from [Clio](https://www.capterra.com/p/105428/Clio/) price is the reason that I switched to be honest Review Source DF David F. Attorney Legal Services Used the software for: 2+ years ### "Easy to use yet robust " October 11, 2024 5.0 Very very good. It would help to speed up technical issue responses. Pros Easy to use. Intuitive design. Client portal is nice. Cons Delay in transferring payments and high fees Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Too expensive from prior software and others Review Source SW Suleiman W. Associate Attorney Law Practice Used the software for: 1-2 years ### "Efficient and User-Friendly Case Management" September 18, 2024 5.0 My overall experience with PracticePanther Legal Software has been positive. It has greatly improved the efficiency of managing cases, tracking time, and handling billing, all within a streamlined, easy-to-navigate platform. The cloud-based access and integrations with other tools enhance productivity and flexibility. While there are some limitations with the mobile app, the software overall is reliable and user-friendly, making it a valuable asset for running a legal practice. Pros I appreciate how PracticePanther Legal Software streamlines case management, making it easy to organize and access critical information. Its user-friendly interface allows for efficient time tracking, billing, and client communication, which saves valuable time. The cloud-based functionality ensures that I can access my files securely from anywhere, and the robust integrations with other tools enhance productivity. Overall, it simplifies day-to-day operations and helps manage my practice more effectively. Cons The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I switched law firms and my current firm uses Practice Panther. Review Source KM Karima M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Happy with Practice Panther" September 20, 2024 5.0 Overall I am happy with Practice Panther. Pros Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. Cons Slow post of collected payments. I have to wait almost a week to get paid. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) I switch because of the client portal feature and the document automation. Review Source SB Steve B. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther is great for small law offices" March 27, 2024 5.0 I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program. Pros It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone. Cons Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly. Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther met my needs and my workflow the best. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) There were changes to Time Matters that made it more geared for larger and corporate law firms. It no longer suited my needs. It got very expensive as well. I reviewed several other programs and used a consultant who recommended PracticePanther given my needs. Review Source Brad W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Best in class legal software " May 31, 2019 5.0 Pros PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity. Cons Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner. Review Source dM david M. Sales manager Accounting Used the software for: Less than 6 months ### "Happy Customer" March 24, 2026 5.0 Its been amazing im truly happy with the product and service and will continue using it for as long as i can thankyou. Pros They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job. Cons They sometimes have lagging issues with the server but it could only be for me and my end. thats all i have a issue with Review Source JD Joseph D. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther Integrations with Key software is a great advantage" February 28, 2023 5.0 I am very pleased with PracticePanther. Very easy to use. Does what we need. Pros Integration with quickbooks and the ability to take credit card payments through PP helps make collections and billing work well with all team members being able to take payments without needing all of them to be able to get into quickbooks. Cons Having restart searches for contacts or matters when we did not find the one we were looking for i.e. multiple persons with same name. and having to search again. Would like to be able to have reporting using matter type. Being able to customize reports would be great. Some reports show graphs but are hard to get the information ranked like the graph Reason for choosing PracticePanther Legal Software Vendor at Conference provided a demo which was very compelling. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) PP was web based and had more intuitive interface. Review Source JB Jennifer B. Principal Law Practice Used the software for: 1-2 years ### "Panther Experience " September 4, 2024 5.0 Easy to use and well priced compared to competitors. Able to tailor to what we need. Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing PracticePanther Legal Software Price and Tailor services to what we need. Switched from [Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) Needed cloud based software not only on desktop Review Source HR Hugh R. managing partner Law Practice Used the software for: 2+ years ### "good interface, terrible billing if you have more than 5 clients, and terrible reporting suite" November 2, 2020 3.0 average. Pros clients like the interface, auto posting of lawpay and accounts for trust versus other payments with ease. Cons The billing every month is SO PAINFUL. To review bills or edit them, you have to open every invoice in a separate window. There is no "next" button to review invoices like every other billing platform out there. When asked about adding this, the response from PP is they will check with the development team. Clearly their developers didnt actually try out invoice review/edits for more than a few clients at a time. This is not a good solution if you have more than 5 clients. The task management also doesnt send notifications to all those tagged in the tasks, and if you assign tasks but are not the one assigned to do them, you cant track the progress. So we are using Asana instead so now using two platforms instead of one integrated solution. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) the customer interface appeared to be better, the reporting was allegedly better but have found that the reporting in PP is fixed, you cant customize reports that help with comp reporting. Review Source Response from Paradigm January 11, 2021 Hi Hugh, Thank you so much for your review, I can see how this would be helpful. Ease of use stands at the top of our priority list, so we always appreciate feedback from our users. We've received your request for this feature and the development team has been notified. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. MR Michael R. Owner Law Practice Used the software for: 1-2 years ### "Great platform for small firm." January 3, 2025 5.0 Love it. I recommend it frequently. Price is fair. Pros Ease of use. Intuitive. Has everything I need. Cons Customer service is largely via email. Hard to get a person on phone. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I preferred time keeping to that of Clio. Review Source AO Aska O. Chief Legal Administrator Law Practice Used the software for: 6-12 months ### "User-friendly software but there are still room for improvement to effectively serve larger firms" May 8, 2019 4.0 (continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't do "Show me the data that has Tag A OR Tag B". You can't search data that DOES NOT have the specific tag either. If the search function in Tags was more comprehensive, it will allow users to expand the usage of tags and give users more flexibility as to how we can efficiently search the data we need. Practice Panther Tech Support has been aware of the suggestions listed above. However, there has not been any update on the progress, and we do not know if these functions will be ever available. We definitely would like to see them implemented very soon. I am open to revise this review once these functionalities become available. Pros This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well. Cons There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's hard to follow 10+ different colors on computer screen and it is definitely not working for staff who are color-blind. It's really difficult to see who has appointments at each hour throughout the day. We suggested to have columns for each staff so that it only takes a glance to identify who is available when, just like how calendars are in Time Matters from Lexis Nexis. (2) Sorting function for customized fields is not available unfortunately. What makes this software great is the customization you can make to fit it to your exact needs. However, customized fields are not sort-able, and without the sorting function for the customized fields, data is not as valuable and usable as it should be. As a legal administrator who manages the data and runs productivity report for legal staff, we are currently spending a lot of time downloading the information from the software to MS Excel, sorting and manipulating the data in Excel, and finally coming back to the PracticePanther to make necessary changes within the software. (Continues to overall experience) Review Source EJ Erik J. Director Law Practice Used the software for: 1-2 years ### "Some good functions, some less good and some missing. " July 20, 2021 4.0 Pros 1) Multi currency. 2) Generate case numbers automatically. 3) Rather good case handling. 4) Ability to add cusom fields. 5) Integration with Chrometa (but it is not that good) Cons A) Doument generation from templates. Why not use the Word merge fields? If so, you can remove empty lines, use if ... then ... else clauses and a lot more. B) No real good way to generate my own code to be called. C) Does not prevent double import of time records from Chrometa (huge draw back). Reason for choosing PracticePanther Legal Software ADVICE The market is full of legal practice software. It normally means that none of them are really good or flexible enough or make you independent enough. It is very hard to lock yourself into a software thatmight cease to exist or that you need to move away from. Open database structure wopuld make the product more appealing, as the database then can be acessed easier by external software or software you build yourself. Review Source Sofia M. Director & Principal Lawyer Legal Services Used the software for: Less than 6 months ### "A well designed CRM and so far, we cannot be happier with the product" April 13, 2018 4.0 Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm. Pros The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team. Cons Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system. Review Source MC Marian C. Attorney-at-law Law Practice Used the software for: 1-2 years ### "Support is lousy" June 1, 2023 4.0 Decent good, easy to use, but SUPPORT NEEDS TO IMPROVE, INCLUDING live chat. If we used Live Chat, why there was no response? What is wrong with LIVE CHAT? Go figure. Pros Sent to clients straight the invoice periodically. Cons The program CANNOT pint out the invoice from the beginning with statements. In addition, when we tried to make an appointment to talk to support group, it is hard to get an appointment. Once appointment was made, they would not alert or start zoom; instead, they claimed that we cancel the first appointment; \[sensitive content hidden\], the appointment is scheduled on \[sensitive content hidden\], but \[sensitive content hidden\], I called and found out the appointment was cancelled again. If I am not pushing hard, it would be the the third appointment. After almost ONE attorney billable hour, \[sensitive content hidden\] wanted to tell me that it was our fault to cancel the appointments and offered me to talk to \[sensitive content hidden\]. If the computer does not send me the link to get on the link, how did they claim I cancelled the appointment. When I asked \[sensitive content hidden\] to ask their IT to figure the glitch, and ask the company developing the "roadmap" so that small firms can print out the whole historical entries all in one invoice with clear statements and payments that client has paid. \[sensitive content hidden\] tried so hard to persuade me that their computer showed "You cancelled the \[sensitive content hidden\] "training. Reason for choosing PracticePanther Legal Software They can send out invoices out to client via email. Save some administrative efforts. Review Source Response from Paradigm July 10, 2023 Hi Marian - thank you for sharing your feedback and we apologize for the confusion with the appointments. You can generate statements with the history of every invoice and payment for both operating and trust accounts by selecting the "All Time" time frame option. You can see more here: https://support.practicepanther.com/en/articles/2284352-creating-a-statement?location=conversation. As discussed during the training call, you can also utilize the Client Portal to offer clients case information and payment history as well. We hope this solves your needs, please don't hesitate to reach out again if you have other questions. Thalia R. Partner Used the software for: Less than 6 months ### "Working with Practice Panther" December 18, 2017 5.0 The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service. Pros Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage. While everything was low cost or free, all the parts felt scattered. PracticePanther pulls it all together in one beautiful, user-friendly interface. Now, instead of having to pull up 5 or 6 different apps/websites, we are able to pull up just one site and have everything right there. All of the components of PracticePanther are really easy to use. The entire program is designed for efficiency and ease of use. Color-coding allows you to see and understand your financial details in mere seconds. Tasks, events, and timekeeping are easy. Cons I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much. Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need. Review Source Response from Paradigm December 20, 2017 Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much! VP Valerie P. Billing Coordinatior Law Practice Used the software for: 2+ years ### "User Friendly" July 8, 2021 4.0 Pros The system is very intuitive and user friendly. I appreciate how easy it is to navigate and figure out new processes. Cons I get frustrated by the lack of some features -- batch download of documents, sorting / searching by specific fields, lack of monthly visual calendar for time entries. Review Source DL Daniel L. CFO Legal Services Used the software for: 2+ years ### "PracticePanther helps me complete tasks 5 times faster than before" October 11, 2021 5.0 We chose PracticePanther to modernize our paper-based and labor-intensive data reporting system that was 10 or 15 years old. It was very important for us to choose a product that was intuitive so that our employees could adopt it easily, PracticePanther is so simple that anyone can pick it up quickly. PracticePanther was also willing to help us customize our setup when onboarding, if we needed a change in the software to adapt to the way we do business, the answer was always yes. Since implementation, I am able to complete tasks using workflows and automations that would normally take a lot of phone or face-to-face time to work out, which means I save time and made my job so much easier. Pros Before PracticePanther, there was no aggregation of data that would allow me to analyze in real-time how we were performing, and we were leaving a lot of pennies on the table because of it. We were able to take an outdated, paper-based reporting system and modernize it. This allowed us to get a clear picture and make adjustments as needed. In a world where there is more remote work, it becomes more important than ever to be able to track those things so that your business is maximizing its profitability and efficiency with its employees. Cons The most stressful part for us was getting all the data into the system in a format that would work. Once it’s in there and rolling, it cuts down on so much work. There’s a little pain upfront, but you’ll find that with any software like this, that it takes a bit of time to get it right, once it’s in there you really do wonder how you lived without it. Review Source RF Richard F. Principal Attorney Law Practice Used the software for: 1-2 years ### "Simple sophisticated software that will simplify your practice" July 31, 2017 5.0 This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort. Pros One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file. Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs). Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do. Cons I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy. Review Source LB Lauren B. Owner Law Practice Used the software for: 2+ years ### "Law Firm Owner" March 28, 2024 5.0 I researched and tested several similar law practice management programs, having never been exposed to anything prior to opening my own firm (old firm used calendar and a phone book, combined with Outlook). I found PP to be the easiest to implement, learn the features (and plenty of online guides and tutorials) and most cost-effective option! Pros The ease of PP is paramount! I have found it very simple to use, invite clients to use, and for staff to train and use. Cons I dislike the cost of using PP to collect credit card payments from clients, and I dislike that I cannot assign more than a single email to a client account/matter. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Clio](https://www.capterra.com/p/105428/Clio/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Review Source KP Katelyn P. Attorney Law Practice Used the software for: 6-12 months ### "Mack & Associates " August 18, 2021 5.0 Pros The software is very user friendly, the simplified billing process makes things easy to use. Cons Integration and flowing into Quickbooks has given some issues. A better concept and/or training on the syncing would be helpful. Alternatives considered [Cleo](https://www.capterra.com/p/234429/Cleo/) Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Ease of use and client portal Review Source IS Iris S. Associate Attorney Law Practice Used the software for: Less than 6 months ### "Unsophisticated system paired with poor customer support" September 10, 2021 1.0 Sales rep was very proactive and made all glorious representations when he tried to sell us the software, seemingly really proud and confident in the product. When we decided to give it a try by purchasing licenses for our CRM & Marketing team, he disapproved the approach and maintained that the step-by-step implementation is the worst approach in his experience. We took his representations in good faith and purchased full licenses for all our staff. However, after many attempts trying to make the software work, we realized the CRM and automation is really poorly designed, unreliable, and is wasting us more time using the software then using our established system. Surprisingly, when we express intent to cancel our subscription, nobody from the company responded to our request for an entire week, and our \[SENSITIVE CONTENT\] came back one week saying that they will not refund the prepaid fee, and we will just have to use it or leave it. Pros Seemingly straightforward and easy to get started Cons Terrible CRM, poor coding makes workflow and automation essentially nonexistence, inefficient design, lack of many critical and essential functions, insufficient customizations, unprofessional customer supports. Overall it just looks like a legal software designed by some amateurs that just have no idea of what's CRM or legal work management. Reason for choosing PracticePanther Legal Software We thought they have the best customer service. Review Source Response from Paradigm December 2, 2021 Hi Iris We appreciate your feedback and apologize that the program was not an initial fit for you and your team. We encourage you to read through our help articles for any tips you may need in a pinch which can be found here https://www.practicepanther.com/support/ or to reach out to support at help@practicepanther.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.