# PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PracticePanther Legal Software the right Law Practice Management solution for you? Explore 523 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews --- PracticePanther Legal Software 4.7 (523) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of PracticePanther Legal Software Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job.“ March 24, 2026 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.“ September 18, 2024 JH Jennifer H ParalegalLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “I used it for a brief time and I was able to keep everything organized.“ December 5, 2025 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They sometimes have lagging issues with the server but it could only be for me and my end. “ March 24, 2026 Ulrich N DoctorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Efficient management of legal affairs with simplicity and facilitation of tasks for clients, as well as transparency in operation and extension multiple platforms make this software perfect.“ November 8, 2023 AG Adam G AttorneyLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Very simple solution they obviously don't want to implement - have a 'cancel my account' option in your account profile.“ February 19, 2025 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, it simplifies day-to-day operations and helps manage my practice more effectively.“ September 18, 2024 TA Taline A Senior ParalegalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Glitches; issues with Google Calendar sync.“ July 8, 2024 ## Showing most helpful reviews Showing 1-25 of 523 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sofia M. Director & Principal Lawyer Legal Services Used the software for: Less than 6 months ### "A well designed CRM and so far, we cannot be happier with the product" April 13, 2018 4.0 Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm. Pros The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team. Cons Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system. Review Source DF David F. Attorney Legal Services Used the software for: 2+ years ### "Easy to use yet robust " October 11, 2024 5.0 Very very good. It would help to speed up technical issue responses. Pros Easy to use. Intuitive design. Client portal is nice. Cons Delay in transferring payments and high fees Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Too expensive from prior software and others Review Source MM Michael M. Managing Attorney Law Practice Used the software for: 2+ years ### "After years of begging them for real fixed price billing, I'm giving up." June 2, 2018 3.0 It was a good start to law firm management, now I need something that works like a law firm needs to work, not force my law firm to work like the software wants me to. Pros It's easy to learn the basics. The calendar is good, it's helpful that they show tasks there. Searching is great. It's totally adequate if all you do is bill for time and integrate with Quickbooks. Cons Panther has no report on Items (e.g. how much of your revenue is from Document Drafting vs Litigation). To get such a report, you MUST integrate with Quickbooks. But the biggest problem is that Fixed Price billing (what they call "Flat Fee") is worthless. Fixed Price billing was clearly an afterthought, and their implementation has not changed at all since the early days when I started using it: 1) It does not let you assign an Item as you can with time entries, so you can't easily tell Quickbooks that a Fixed Price invoice was for a trademark application, not doc review; 2) You can't assign a lawyer to a Fixed Price billing, so you cannot get a report to help you pay everyone proportionally to their Fixed Price billings; 3) Fixed Price matters become immediately billable even if no work has been done, so you must manually keep track of when it's time to invoice for a Fixed Price matter, and there's no report on billable Fixed Price matters; 4) When entering time on a Fixed Price matter, there's way no way to check whether you are about to exceed the budget, and no way anywhere to compare budgeted vs actual. If you're a modern firm moving to fixed price as much as possible, you'll spend a LOT of time looking for work-arounds, and you'll find that implementing your work-arounds will chew up any time saving you might have gotten from using the rest of the software. I can't wait to change to software that does Fixed Price right. Review Source Response from Paradigm August 30, 2018 Hey Michael, thank you so much for you feedback. I just wanted to let you know that based on the feedback of our users, yourself included, we have implemented a NEW FLAT FEE pricing option. We are the ONLY ones in the market to offer this function! We understand that the needs of our firms are constantly evolving and we value the suggestions and feedback of all of our users. You can check out the guide published by our training department here: https://support.practicepanther.com/contacts-and-matters/getting-started/flat-fees-tutorial Furthermore, visit our updates page for past and future releases. https://www.practicepanther.com/law-firm-practice-management-software/ Thanks for being a valued customer from the beginning! KM Karima M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Happy with Practice Panther" September 20, 2024 5.0 Overall I am happy with Practice Panther. Pros Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. Cons Slow post of collected payments. I have to wait almost a week to get paid. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) I switch because of the client portal feature and the document automation. Review Source JB Jennifer B. Principal Law Practice Used the software for: 1-2 years ### "Panther Experience " September 4, 2024 5.0 Easy to use and well priced compared to competitors. Able to tailor to what we need. Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing PracticePanther Legal Software Price and Tailor services to what we need. Switched from [Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) Needed cloud based software not only on desktop Review Source TA Taline A. Senior Paralegal Law Practice Used the software for: 2+ years ### "Taline Arthur's Review" July 8, 2024 5.0 Good customer support; software is very detailed and allows for customization. Pros Workflows, ability to assign tasks to individuals, alerts when tasks are completed so person assigned to next tasks is aware to take action. Cons Glitches; issues with Google Calendar sync. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PP is more robust and includes many additional features. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Clio was not a robust as PP; PP allows to assign tasks, workflows, etc. Review Source SB Steve B. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther is great for small law offices" March 27, 2024 5.0 I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program. Pros It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone. Cons Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly. Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther met my needs and my workflow the best. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) There were changes to Time Matters that made it more geared for larger and corporate law firms. It no longer suited my needs. It got very expensive as well. I reviewed several other programs and used a consultant who recommended PracticePanther given my needs. Review Source Brad W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Best in class legal software " May 31, 2019 5.0 Pros PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity. Cons Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner. Review Source ED Eureka D. Bookkeeper Legal Services Used the software for: 1-2 years ### "Easy to use and understand" March 4, 2025 5.0 Practice Panther has been very user friendly since I first started using. The support is awesome. Pros Practice Panther is very easy to use and understand. The billing and invoicing are a plus and what's even better clients can pay directly from invoices which saves time tracking payments Cons I can't say that I have experienced any "cons" using Practice Panther. Review Source Hossam M. Commercial lawyer Legal Services Used the software for: 6-12 months ### "It has really changed the way we interact with our customers" December 22, 2022 5.0 My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend him to anyone who owns a law firm. Pros Look and experience became one in every of our figuring out elements to align with PracticePanther. It's exceedingly smooth to use, and maximum of your facts is to be had on every occasion you want it. In immigration law, there are a variety of very vital dates and data to hold music of, so being capable of create all of the custom fields we wanted became a large win. I additionally love how smooth it's miles to hold music of our bills. We can mechanically music who made the payment, after which comply with up with every person we nonetheless want to get hold of from. Giving our clients greater transparency actually indicates that we will use generation to enhance our services. Cons There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time consuming because you have to wait for it to load. Review Source NK Noah K. Owner Law Practice Used the software for: 2+ years ### "Amazing Software" January 25, 2022 5.0 Fantastic experience. We started on the lowest pricing tier (which already comes with 90% of what you need) and as our practice grew and we wanted to add some additional efficiencies (like automating through Zapier and ToDoist, etc.), we slowly grew to the highest tier, which adds a lot more integration. Also, their customer service is great. Pros Being able to integrate all of the features expected of a legal management software in one, but in such a intuitive way. Cons Nothing. I am very happy with it. We've been using it for 2 years and they keep adding great additional features as we and other request them, but its still not clunky. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software We tested other products including Clio and MyCase and decided with Practicepanther. Its been great. Review Source LP LaJoyce P. Sole Practitioner Law Practice Used the software for: 2+ years ### "Long Term PracticePanther User" July 16, 2021 5.0 It has been a wonderful experience. Pros I've been a PracticePanther user for four years now. The most important factor in my selecting PracticePanther was the ease of use. With my prior software, I had to hire independent contractors and pay for "maintenance agreements" just to have access to the help desk. With PracticePanther, their support team can assist. More important, they have videos that will walk you through the process of setting up the various systems and integrations. Finally, I love the integrations. PracticePanther integrates with Microsoft Office, Box, Dropbox and Quickbooks. Your information stays in it's original locate with seamless access from PracticePanther. Cons Initially, there was a big push to produce new features. I'm not seeing new features coming out as frequently. However, I would note the quality of the new features, e.g., workflows with conditional logic and e-signatures. Reason for choosing PracticePanther Legal Software Ease of use, did not require me to hire independent contractors and the integrations. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Lack of technical support. In 8 years, I was never able to get the program to work in functional capacity. Review Source RS Rich S. Attorney Law Practice Used the software for: 2+ years ### "PP review for our firm" December 6, 2024 4.0 it is a good program to use for CRM and clients like it. Pros The online ease of use and its ability to have clients send messages. Cons the loading and the integration of outlook calendar with it. Review Source AO Aska O. Chief Legal Administrator Law Practice Used the software for: 6-12 months ### "User-friendly software but there are still room for improvement to effectively serve larger firms" May 8, 2019 4.0 (continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't do "Show me the data that has Tag A OR Tag B". You can't search data that DOES NOT have the specific tag either. If the search function in Tags was more comprehensive, it will allow users to expand the usage of tags and give users more flexibility as to how we can efficiently search the data we need. Practice Panther Tech Support has been aware of the suggestions listed above. However, there has not been any update on the progress, and we do not know if these functions will be ever available. We definitely would like to see them implemented very soon. I am open to revise this review once these functionalities become available. Pros This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well. Cons There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's hard to follow 10+ different colors on computer screen and it is definitely not working for staff who are color-blind. It's really difficult to see who has appointments at each hour throughout the day. We suggested to have columns for each staff so that it only takes a glance to identify who is available when, just like how calendars are in Time Matters from Lexis Nexis. (2) Sorting function for customized fields is not available unfortunately. What makes this software great is the customization you can make to fit it to your exact needs. However, customized fields are not sort-able, and without the sorting function for the customized fields, data is not as valuable and usable as it should be. As a legal administrator who manages the data and runs productivity report for legal staff, we are currently spending a lot of time downloading the information from the software to MS Excel, sorting and manipulating the data in Excel, and finally coming back to the PracticePanther to make necessary changes within the software. (Continues to overall experience) Review Source EJ Erik J. Director Law Practice Used the software for: 1-2 years ### "Some good functions, some less good and some missing. " July 20, 2021 4.0 Pros 1) Multi currency. 2) Generate case numbers automatically. 3) Rather good case handling. 4) Ability to add cusom fields. 5) Integration with Chrometa (but it is not that good) Cons A) Doument generation from templates. Why not use the Word merge fields? If so, you can remove empty lines, use if ... then ... else clauses and a lot more. B) No real good way to generate my own code to be called. C) Does not prevent double import of time records from Chrometa (huge draw back). Reason for choosing PracticePanther Legal Software ADVICE The market is full of legal practice software. It normally means that none of them are really good or flexible enough or make you independent enough. It is very hard to lock yourself into a software thatmight cease to exist or that you need to move away from. Open database structure wopuld make the product more appealing, as the database then can be acessed easier by external software or software you build yourself. Review Source ZN Zach N. Attorney Law Practice Used the software for: Less than 6 months ### "Easy to use practice management software with top-end functionality at low price" May 3, 2018 5.0 Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market. Pros Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality. The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion. Cons 1\. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong. 2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP. Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck. Review Source JC Jami C. Attorney Legal Services Used the software for: 1-2 years ### "A Comprehensive, Intuitive and Efficient Law Practice Management Project" October 22, 2021 5.0 It has been a great addition to our practice, has transitioned us from a primarily "paper" practice seamlessly, and, even after 18 months, I would recommend it. Pros The product is very intuitive -- making it easy to use from the start. We had no problem transitioning our staff from the old system. We did not import our old data, so I cannot speak to that process. The other thing that I like about Practice Panther is the responsiveness of the customer service team, the availability of tutorials and other resources, and the willingness of Practice Panther to take suggestions for improvement and actually implement them. Cons Conflicts checks are a little clunky, but they do run names through the entire system. Reports were difficult to navigate for me, but I'm sure there are tutorials for that. I was impressed by the fact that the company offered to prepare report forms for whatever we need that isn't already included. Reason for choosing PracticePanther Legal Software It was an intuitive platform that was easy to use, customer service seemed to be responsive (and is), and we talked with other lawyers who had been using it that loved it. Review Source KD Kathleen D. Principal/Owner Law Practice Used the software for: 2+ years ### "PracticePanther " May 20, 2021 5.0 PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently! Pros It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account. The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately. I also like that new features are made available regularly - the software is always improving! Cons 1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted. 2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/ 3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this? 4) Would love to have conditional/dynamic fields in the intake forms. Reason for choosing PracticePanther Legal Software PracticePanther had a good online review and the cost was reasonable. But, it was the template feature that really made the decision for me. Review Source MF Michael F. Owner Legal Services Used the software for: 2+ years ### "Practice Panther" March 3, 2023 5.0 We are more efficient managing our billing and information flow. Pros We were up and running within minutes. The software is intuitive and when we need answers there is a library of how to videos and a very responsive customer service team. Cons We have used Practice Panther since our firm was established. We have not implemented every feature, and hope to do so in the future. Reason for choosing PracticePanther Legal Software I don't remember the which alternative software we considered, but we picked PracticePanther because of the ease of use and versatility. Review Source Adria A. Foreign Attorney Legal Services Used the software for: 1-2 years ### "Legal Software - Very Complete" August 29, 2018 5.0 My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price. Pros What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality. Cons What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years. Review Source Response from Paradigm August 31, 2018 Hey Adria thank you for your awesome review! I am glad to see that you are taking advantage of the easy features we offer and our world class customer support. The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther! I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports! We will speak soon! BS Barbara S. Attorney Law Practice Used the software for: 2+ years ### "Practice Panther is excellent law firm software" July 3, 2022 5.0 Pros Time-keeping, billing, and contact management are our most-used features. Cons The templates are ridiculous! There is not nearly enough flexibility in fields to make them useful. Reason for choosing PracticePanther Legal Software Practice Panther was much more intuitive. Review Source David S. Director of Technology & Operations Law Practice Used the software for: 1-2 years ### "Midsize Law Firm with diverse practice areas" September 28, 2018 5.0 Our Attorneys love being able to access case data and records from anywhere, and I have been very happy with the development pipeline. The Panther team has been adding request features regularly since we began our migration over a year ago. They're based out of Miami, which was also a big selling point for our firm since we are located in Southwest Florida. Their support staff is incredibly responsive, even an issue requires escalation. Pros Our team has a number of favorite features, being able to access Box via the Panther Mobile app is a big one, and being able to shoot text reminders to clients about appointments and deadlines is another favorite, but how much time Panther has shaved off of our billing cycle is definitely the top. Using Panther, we have cut in half the time it takes to review and approve pre-bills, invoice the client, and get paid. Cons Being a larger firm and having migrated case management software several times already made the transition and adoption challenging. Practice Panther allows for very easy import and export of information as csv files, which is great for producing your own reports, but created a lot of front end work massaging data from the previous system in order to import into Panther. As of Summer 2018, the QuickBooks integration is a little basic and still needs some work. Review Source AS Aryn S. attorney Law Practice Used the software for: 6-12 months ### "Not Impressed" July 7, 2023 1.0 PP is my worst experience with a file management program. I have nothing positive to say other than the billing system isn't the worst I have used. Pros Nothing and I would never opt for this file management system. Cons Customer service is terrible. It takes forever to get a response and PP doesn't really want to have phone call to discuss a PP issue. Instead, PP prefers to engage in time consuming and unhelpful texting through its platform. This is a file management program for a tiny law office that doesn't really need to keep good records or track of dates. Review Source Response from Paradigm July 20, 2023 Hi Aryn - thank you for sharing your experience. We've had a manager on the team review your case and they're reaching out to you to schedule a follow-up. I know a representative previously reached out to troubleshoot your issue live, so we're hoping we can circle back on this to provide a timely resolution. JJ JG J. Office Manager Law Practice Used the software for: 2+ years ### "Developer Issues" March 9, 2021 3.0 Overall the program is subpar. It is great for simple billing tasks but customer support response time is lacking and the developer has limited the software to basic usage. Every time I raise a question about something simple that is not available I get the standard "that is a developer question" Will be looking for other programs to utilize that are geared more towards our needs. Pros The product is easy to manipulate and anyone can migrate through entering time. Cons Their billing templates are not interchangeable. I have clients that use different placements for the law firm id/customer id. Contacted customer support (as there is an option to copy the template) to find out how to reverse the 2 columns and was told that it cannot be done and that he would bring it up with the developer. I highly doubt that that is the case since I never received any response back. This means that each month I have to go into the ledes file and reverse the numbers in the 2 columns. Very time consuming and not realistic if you have more than 1 client utilizing ledes billing. Also, their reporting is horrific as you cannot create your own customized report. Review Source Response from Paradigm March 31, 2021 Hi JG, we appreciate you taking the time to leave a review. We are happy that you found PracticePanther easy to navigate and apologize you had issues with the billing templates. Our development team was notified of your request for this change. If you have anything else we can help with, please let us know. MH Michael H. Owner/Managing Attorney Legal Services Used the software for: 6-12 months ### "Practice Panther Time Keeping and Billing for Attorneys" September 16, 2019 4.0 I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing. With Practice Panther I am encouraged to keep track of my time and billing because it is fun and easy to do. And I am now on top of past due bills, who is paying on time, and when to prompt clients its time to pay up! Pros I really like two features the most. First, is the absolutely fabulous customer support that I receive. I get answers within less than 60 minutes from the time I contact them. Second is the ease of use. Practice Panther is almost intuitive in its use. If the answer doesn't jump out at you, there are tons of training videos available and the online customer help is spot on. Cons I use the basic Essential Monthly Plan. It is the lowest cost but the value is exceptional. I do wish I had some of the additional features in the higher priced plans but those don't fit my budget currently. Those features I can supplement with my own documents or programs. Reason for choosing PracticePanther Legal Software The alternatives were good but way more expensive and not flexible like Practice Panther. I can add additional users as the need arises without costing me that much more in program costs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.