# Page 2 | PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PracticePanther Legal Software the right Legal Billing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews --- PracticePanther Legal Software 4.7 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 2 - Reviews of PracticePanther Legal Software ## Showing most helpful reviews Showing 26-50 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MQ Michael Q. Director of IT Law Practice Used the software for: 2+ years ### "Poor Integrations" July 2, 2025 1.0 Every time I have to develop something against practicepanther's API I feel like I would rather be at the dentist Pros PracticePanther allows the attorneys to keep time and allows us to keep our open matters in a centralized location. Cons I work for a law firm that uses PracticePanther. I have to say, as a software engineer, that aside from some SOAP interfaces I've had to deal with, PracticePanther has the worst public-facing API I have ever seen. It has not been updated in 10 years and it is completely unrepresentative of the data that you can get from clicking around the app. This is an issue for me because PracticePanther's reporting dashboards are horrendous. For an app that is geared toward running a business, there is very little in they way of actually reporting how your employees are (or are not) bringing in revenue. For this reason, I've built an entire ETL layer over what little, poorly formatted, data I can gather from the API and stitched it into nice dashboards complete with alerting via various channels and my own endpoints for querying. This is actually useful for the business' stakeholders. It's gotten to a point where I am at this very moment writing a selenium scraper to go get things from the website. Every request I make to push updates to the API are ignored. Aside from the API, the application has also changed very little over the past decade. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I considered these other products because they are law firm management softwares Review Source AR Alfredo R. Avvocato Legislative Office Used the software for: 6-12 months ### "Software completo e intuitivo per la gestione legale" March 23, 2026 3.0 Pros Quello che mi è piaciuto di più di PracticePanther è la sua semplicità d’uso unita a funzionalità molto complete. Permette di gestire casi, clienti, scadenze e documenti tutto in un’unica piattaforma, rendendo il lavoro molto più organizzato ed efficiente. Ho trovato particolarmente utile il sistema di fatturazione e time tracking integrato, che aiuta a monitorare le ore lavorate e creare fatture in modo rapido. Inoltre, l’interfaccia è intuitiva e permette di iniziare a lavorare senza troppe difficoltà. Cons Un aspetto negativo di PracticePanther riguarda alcuni problemi tecnici occasionali, come bug o rallentamenti, che possono influire sulla fluidità del lavoro quotidiano. Inoltre, la gestione della fatturazione potrebbe essere più intuitiva: alcune operazioni richiedono più passaggi del necessario e risultano poco pratiche nel lungo periodo. Un altro limite è rappresentato dalla versione mobile, che non offre tutte le funzionalità disponibili su desktop, rendendo meno efficiente il lavoro da remoto. Infine, il costo può essere un po’ elevato per studi legali piccoli o per chi ha un budget limitato, soprattutto considerando alcune limitazioni nelle funzionalità più avanzate.  Review Source JH Jennifer H. Paralegal Legal Services Used the software for: 1-2 years ### "Practice Panther is a great program" December 5, 2025 3.0 Overall Practice Panther did the job. We were able to use it without any complications. The transition was easy and uneventful. Pros Practice Panther was simple to use. I used it for a brief time and I was able to keep everything organized. Cons I would have liked Practice Panther to have a separate organized section for each case. It was hard to navigate the docs as they were all lumped together. Review Source Response from Paradigm December 19, 2025 Hi Jennifer - we're glad to hear that you enjoyed your time using PracticePanther and found the features, value, and ease-of-use to be so great. Our team strives to deliver the best product we can to our users. If you have the time, our team would love to connect with you to hear more about your experience navigating your documents in the platform. Clinton D. Owner Law Practice Used the software for: 2+ years ### "Perfect for small firms" December 31, 2024 5.0 My firm has used Practice Panther for 5+ years without any issue. It has grown with us. Pros Using Practice Panther is intuitive largely because of the logical graphic layout. Things are exactly where you think they should be. My staff has needed very little time to come up to speed on Practice Panther. Cons I have no complaints. I would, however, make the colors customizable per user for fun. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Ease of use. Clarity of graphics. Logic of functional layout. Review Source CEP Courtenay Elizabeth P. Owner Attorney Legal Services Used the software for: 1-2 years ### "Almost complete…" March 22, 2025 4.0 I have enjoyed it but customer service has been somewhat challenging, as in no answers at the time of call. Pros Invoicing integration with WiseTime; convenient esigning of documents. Cons Time-tracking is not included but requires use of separate software Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Appeared to incorporate more features (but not time-tracking) Review Source Response from Paradigm March 24, 2025 Hi Courtenay, I'm glad you're enjoying PracticePanther and are taking advantage of our native eSign capabilities; however, we're sorry to hear that you were not able to get in contact with our Support team. We will have a member of our team reaching out to you shortly. Additionally, we did want to let you know that PracticePanther does actually offer native time-tracking capabilities included as a part of your subscription. These features allow you to track time from your computer or phone and bill for them right in the software, so you shouldn't need to rely on external software to keep up with your billable hours. Again, a member of our team will be contacting your shortly to set up a training so they can answer any questions you may have on the time tracking features available in your account. If you need anything else, please just let us know! RS Roshni S. RE Retail Used the software for: Less than 6 months ### "Efficient and User-Friendly Legal Management Tool" April 2, 2026 5.0 Overall, my experience with PracticePanther Legal Software has been positive. It offers a well-structured platform for managing cases, tracking time, and organizing client information efficiently. The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity. Pros PracticePanther is highly intuitive and easy to use, making case management and task tracking very efficient. I particularly liked its automation features, time tracking, and centralized client data, which help streamline workflows and improve overall productivity. Cons One drawback is that some advanced features can be a bit complex for new users, creating a learning curve initially. Additionally, occasional lag and limited customization in certain areas can impact the overall user experience. Review Source dM david M. Sales manager Accounting Used the software for: Less than 6 months ### "Happy Customer" March 24, 2026 5.0 Its been amazing im truly happy with the product and service and will continue using it for as long as i can thankyou. Pros They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job. Cons They sometimes have lagging issues with the server but it could only be for me and my end. thats all i have a issue with Review Source AG Adam G. Attorney Law Practice Used the software for: Less than 6 months ### "Why is it so difficult to cancel a PracticePanther subscription?" February 19, 2025 1.0 The software was ok. We decided to go with Mycase instead. The experience was fine until we attempted to cancel our PracticePanther subscription. Pros Simple user interface. Easy to use on day 1. Cons Very difficult to cancel. There is no online option. You submit a request on your account profile, wait for a call, and if you're not available for the call you must return the call from their support team who doesn't answer. In the end you're playing phone tag leaving voicemails trying to cancel a cheap monthly subscription. Very simple solution they obviously don't want to implement - have a 'cancel my account' option in your account profile. Switched from [Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) Ease of use. We were looking for something easy for our staff to understand. Review Source Response from Paradigm February 27, 2025 Hi Adam, thanks for taking the time to share your feedback. It is never our intention to prevent an account from being able to cancel their subscription. However, as you know, ensuring that firms maintain access to client and matter data is of critical importance to our users. This said, to ensure that an account does not prematurely lose access to client and matter data in PracticePanther, when we receive a request from a user on the account to cancel, it is our normal policy to get in contact with the billing administrator of the account to: 1) Confirm the intent to cancel account, 2) Confirm timelines and any migration plans in order to ensure necessary access to firm data in PracticePanther. We leverage both written and phone communication to gain this information. While we certainly understand your experience, we hope you can appreciate the thoroughness and precautions we take on behalf of our customers. We are happy to discuss further if needed. Have a great rest of the week! Ibukunoluwa S. Medical Assistant Law Practice Used the software for: 6-12 months ### "A platform that reduces cost and optimize workflow" March 23, 2025 5.0 I was able to use it to integrate payments and improved operational efficiency Pros It is a vital app that centralize case management and automation Cons Its Enhances client communication and secure portal Review Source DM Derek M. Partner Law Practice Used the software for: 2+ years ### "Excellent Legal Software (Practice Panther)" January 3, 2025 5.0 Overall, excellent experience with Practice Panther. Customer support has been very good over the years. Pros Very user-friendly software for our law firm. Customer service very good, as well. Would highly recommend for law firm use. Cons Nothing stands out. Only negative quality is that saved e-mails cannot be expanded into an ongoing e-mail string. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Needed a better product that was better user friendly. Review Source TI TERRIYANNA I. Owner Food & Beverages Used the software for: 6-12 months ### "​Streamlined Case Management Made Easy" April 12, 2026 5.0 PracticePanther is a powerful, all-in-one solution for legal practice management. It has significantly improved our efficiency with document management and client billing. It’s reliable and helps keep everything organized in a high-pressure environment. Pros The platform is excellent for keeping case files, documents, and contacts all in one place. It makes law firm management much more streamlined. Cons While the basics are easy, some of the deeper document automation tools take a little more time to set up and master. Review Source VD Vasil D. Fornitore Investment Banking Used the software for: Less than 6 months ### "PracticePanther: una soluzione efficace per l’organizzazione dello studio legale" February 23, 2026 4.0 La mia esperienza complessiva con PracticePanther Legal Software è positiva e soddisfacente, soprattutto dal punto di vista pratico e organizzativo. La piattaforma si distingue per essere intuitiva e facile da usare, con una curva di apprendimento contenuta anche per chi non ha grande esperienza con software complessi, e consente di gestire con efficacia casi, contatti, calendari, fatturazione e attività quotidiane in un’unica interfaccia chiara. Pros Permette di tenere tutti i dati di casi, clienti, documenti e scadenze in un unico sistema, riducendo confusione e dispersione di informazioni. Cons Le email salvate non sempre si espandono in un unico thread continuo, il che può rendere più difficile seguire le conversazioni. Review Source MR Michael R. Owner Law Practice Used the software for: 1-2 years ### "Great platform for small firm." January 3, 2025 5.0 Love it. I recommend it frequently. Price is fair. Pros Ease of use. Intuitive. Has everything I need. Cons Customer service is largely via email. Hard to get a person on phone. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I preferred time keeping to that of Clio. Review Source VR Verified Reviewer Legal Assistant Legal Services Used the software for: 6-12 months ### "Practice Phanter Review" November 25, 2024 5.0 Excellent software. Upload and download is fast. Pros User Friendly and simple interface. Easy to use. Cons Expiring login. Needs to log in every few minutes. Review Source TA Taline A. Senior Paralegal Law Practice Used the software for: 2+ years ### "Taline Arthur's Review" July 8, 2024 5.0 Good customer support; software is very detailed and allows for customization. Pros Workflows, ability to assign tasks to individuals, alerts when tasks are completed so person assigned to next tasks is aware to take action. Cons Glitches; issues with Google Calendar sync. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PP is more robust and includes many additional features. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Clio was not a robust as PP; PP allows to assign tasks, workflows, etc. Review Source SB Steve B. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther is great for small law offices" March 27, 2024 5.0 I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program. Pros It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone. Cons Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly. Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther met my needs and my workflow the best. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) There were changes to Time Matters that made it more geared for larger and corporate law firms. It no longer suited my needs. It got very expensive as well. I reviewed several other programs and used a consultant who recommended PracticePanther given my needs. Review Source AC Ashley C. Paralegal Law Practice Used the software for: 2+ years ### "PracticePanther is so easy, it feels like you're cheating! " March 13, 2024 5.0 Pros Everything. From the calendar to contacts, to matters to invoicing, this program has it all. The interface is easy and intuitive. I can usually accomplish whatever I want without trouble. When I have questions or don't understand how something works, PP has lots of online tutorials that include both video and text / image guidance. Very useful. Cons When saving emails, there is a max file size when uploading attachments. Most of the time my attachments are too large to upload to PP. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software The interface is easy and intuitive. I can usually accomplish whatever I want without trouble. When I have questions or don't understand how something works, PP has lots of online tutorials that include both video and text / image guidance. Very useful. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[Time Matters](https://www.capterra.com/p/228265/Time-Matters/) PracticePanther does everything that I used to utilize two programs to accomplish. Review Source DR Dorothy R. Paralegal Legal Services Used the software for: 2+ years ### "Powerful program and well worth the money!" September 15, 2021 5.0 PracticePanther has resolved issues with missed appointments and deadlines by easily tracking the same on a shared calendar that all members of the firm can see at a glance while in office and remotely when away. Pros Easy to integrate from previous case management system, and a dream to use since doing so. Couldn't ask for a better, more user friendly product. Cons Only thing we haven't liked is the ability to calendar multiple cases on one event, but PracticePanther software developers have promised to look into this feature. Review Source TP Tt P. Managing Attorney Legal Services Used the software for: 2+ years ### "Good software, inadequate customer support " October 18, 2021 3.0 Pros I like using it - it's easy to use and people on my team enjoy it too. Easy for billing and time managements, which is primarily what my law firm uses it for. We have had it since about 2018, and overall, I'm satisfied with the functionality. I haven't tried any of the competitors so I don't know how it compares. Cons Customer support is highly inadequate. I've had an issue with uploading billing entries and costs onto invoices on my iPad. It can only be done on a computer or laptop, but it doesn't work on iPad. When I open an invoice to edit it, and click on the link that states "add unbilled time, expenses and flat fees" to upload the billing entries and costs, nothing happens and therefore they can't be added to the invoices. It's frustrating that this feature doesn't work on iPad as I can do everything else on my iPad. I informed Practice Panther of the issue over a year ago, gave them technician access probably over ten times, talked to customer support on the phone repeatedly in the course of months as well as exchanged dozens of emails with multiple customer support reps - and nothing. Eventually, they failed to resolve the problem and stopped getting back to me. Notably, over a year later, the issue is still UNRESOLVED. So although I enjoy the software overall, I find their customer support inadequate and it hinders my business that I still can't add the billing entries to my invoices whenever using the software on my iPad. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source Response from Paradigm December 2, 2021 Hi there - Thank you for your feedback and we appreciate your dedication to using our software for so many years. It's customers like yourself who help us make our product even better by raising these issues to our team. We apologize for the experience you had with receiving support. I assure you that these requests continue to be monitored and are added to our development list. Please feel free to reach out to us at 1 (800) 856-8729 Ext. 2 or help@practicepanther.com so we can follow up with any remaining issues. CG Christopher G. Law Office Administrator Law Practice Used the software for: 1-2 years ### "Personal Experiences" October 26, 2023 3.0 When the software works, it works amazing. The issue is it works only 30% of the time. Pros Client portals and the ability to have certain payments be applied automatically. Cons The reporting system is broken, and has been for 2+ years. Getting technical support is essentially pulling teeth, there will be months (6+) without response to simple tickets after they tried to deflect and then finally acknowledged issues. Consistently claim they added the new “feature requests” when fixing a bug such as the system doing math like: $1+$2 = $4,000 when it actually is $3.00. These are not feature requests - they are bug fixes. Despite reconciling our trust account monthly - there are data errors that their system has calculated incorrectly in the past, we have shown them via bank statements etc what the problem is and what transaction it is dealing with, and 2+ years later they still haven’t fixed it. Their Zapier integrations get triggered all the time when they shouldn’t be. They blame Zapier, but it is their software triggering the automation, Zapier isn’t just randomly doing it. Reason for choosing PracticePanther Legal Software Lawmatics integration, along with client portals. Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Practice Master Pro](https://www.capterra.com/p/126417/Practice-Master-Pro/) Regret doing it. We wanted client portals and a more robust feature suite. Review Source Response from Paradigm November 7, 2023 Hello Christopher, Thank you for sharing your feedback with us. Sorry to hear about your experience. Your feedback has been escalated, and our team is currently working to resolve the issues you encountered as expediently as possible. Carlota A. comunity manager y analista de posicionamiento web Marketing and Advertising Used the software for: I used a free trial ### "Una buena herramienta para facturacion y gestion de horarios." April 23, 2023 4.0 Nuestra experiencia general con este sofwtare fue bastante positiva, lo utilizamos como software de facturacion y gestion de horarios en nuestra empresa, y lo estuvimos probando durante un tiempo, pero al final nos decantamos por otra alternativa, ya que nos resultaba algo caro para nuestra pequeña empresa. El software en si, funcionaba perfectamente, nos facilito mucho a la hora de facturar ya que era muy sencillo y simplemente se podia hacer con un click. Si necesitas un software de facturacion para una empresa de gran tamaño, lo recomiendo con los ojos cerrados. Pros Lo que mas nos ha gustado de este software es que es muy facil de usar e intuitivo, tambien nos ha gustado mucho que tiene una gran cantidad de caracteristicas y se complementa con otras herramientas, como mailchimp. Nos ha gustado mucho que lo podamos utilizar desde cualquir dispositivo, gracias a que es un sofware online. Cons Podria ser un poco mas economica, ya que para empresas con poca facturacion puede ser algo cara, y ademas otro punto que no nos ha gustado ha sido la tardanza del equipo de atencion al cliente para contestar dudas y/ o problemas. Review Source JH James H. Principal Law Practice Used the software for: I used a free trial ### "Great practice management software. The only short-fall is that it doesn't allow auto future billing" January 10, 2022 5.0 PracticePanther is a great platform and you should definitely give it a good try during a free trial period. It also has Rules of Court deadline figuring if you're a Civil firm. PP has great integration with QuickBooks on-line. You can print checks directly from PP, or QB online to pay other legal vendors (Chiros, etc.) Pros Price - either $59/mo or $49/mo if paid the year in full. Fee to bill clients on-line: $.20 per transaction plus 1.95% Workflow customizable - Yes, you can customize the workflow on different case-types. Activity Log - easy access history. Create Contact on the fly as creating matter - easy to create a Contact during the process of creating a matter. Intake form for new clients - Yes, can put a link on your website so new clients can fill-out a new client form, and that info will auto fill into the client's PP account. Time tracking timers - you can have multiple different timers open and running at the same time and assign them. Mobile App - there is no mobile App, but the site is mobile optimized. E-file integration - there is No e-file integration. Color assignments - there are up to 6 colors that you can assign to parties & roles. Task customizable - Yes, you can customize task flows. Easy to create and merge documents - Yes, it's very easy to create and merge documents with the program. PDF-auto convert - No, it cannot auto PDF convert a document. Create documents that can merged - Yes. This program makes it easy to create documents that can be merged. Support - Yes, support seems to be free. Notify client when upload a document - Yes, you can notify a client a document gets uploaded that you want them to review or be aware of. Email syncing - very good syncing with Gmail and Outlook. Emails linked to a matter - Yes. Easy to link emails to a matter. Client Portal - Yes. Cons The only thing that kept me from staying with PracticePanther, is that MyCase allows you to be able to set future billing to go out to a client(s) and forget it. PracticePanther has a bit of a 'workaround' if you get the client's Visa/Debit card on file, but many times clients are uneasy giving you their card number. With Criminal Defense clients that need to make monthly (or future) payments on a retainer amount, MyCase allows you to set-up future dates where a client will be emailed a bill, which they can tap on a button and pay on-line. This is the main thing that made me go with MyCase. But if not for that, I would have stayed with either PracticePanther or Smokeball. Smokeball had/has the slickest software for being able to send emails from (either) Outlook or Gmail, and a small window at the bottom allows you to connect that email to a matter. Smokeball's software also made/makes it very easy to sync a Word document with a Client/Matter. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing PracticePanther Legal Software I ended up going with MyCase because it has the auto future filling of clients. But if MC didn't have that, I would have gone with PracticePanther or Smokeball. Review Source BG Bryan G. Attorney and Shareholder Law Practice Used the software for: Less than 6 months ### "Just add clients for instant law practice management as easy as adding water to instant ramen" December 29, 2021 4.0 Practice Panther makes it easy to track time from any web browser or mobile device. Client information is easily located using the well implemented search box on every page. We are confident our data is secure and accessible, because we can export copies of our data anytime we want. Pros Dead simple instant deployment, and intuitive features that require little to no training. Cons All clients are organized as an individual person, who might be associated with a company, but to use all of the features, you need to designate an individual as the client. Invoicing by e-mail, credit card payments, and e-mail tracking don't work well when you try to make a company a client without an individual's contact information. Alternatives considered [CARET Legal](https://www.capterra.com/p/144573/CARET-Legal/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Simple and intuitive features that didn't lock us into a proprietary system for file storage or e-mail management. Review Source AO Aska O. Chief Legal Administrator Law Practice Used the software for: 6-12 months ### "User-friendly software but there are still room for improvement to effectively serve larger firms" May 8, 2019 4.0 (continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't do "Show me the data that has Tag A OR Tag B". You can't search data that DOES NOT have the specific tag either. If the search function in Tags was more comprehensive, it will allow users to expand the usage of tags and give users more flexibility as to how we can efficiently search the data we need. Practice Panther Tech Support has been aware of the suggestions listed above. However, there has not been any update on the progress, and we do not know if these functions will be ever available. We definitely would like to see them implemented very soon. I am open to revise this review once these functionalities become available. Pros This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well. Cons There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's hard to follow 10+ different colors on computer screen and it is definitely not working for staff who are color-blind. It's really difficult to see who has appointments at each hour throughout the day. We suggested to have columns for each staff so that it only takes a glance to identify who is available when, just like how calendars are in Time Matters from Lexis Nexis. (2) Sorting function for customized fields is not available unfortunately. What makes this software great is the customization you can make to fit it to your exact needs. However, customized fields are not sort-able, and without the sorting function for the customized fields, data is not as valuable and usable as it should be. As a legal administrator who manages the data and runs productivity report for legal staff, we are currently spending a lot of time downloading the information from the software to MS Excel, sorting and manipulating the data in Excel, and finally coming back to the PracticePanther to make necessary changes within the software. (Continues to overall experience) Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 1-2 years ### "Missed the boat" August 8, 2019 1.0 It’s got a long way to go to meet the expectations of a multi attorney practice. Pros The software sure does “look” nice. But it really missed the boat on some of the more nuanced features of a law practice. For example, when applying a discount to an invoice, the discount must be applied to the total invoice (fees AND costs). Discounts cannot be applied to just the fees. Why in the world would any attorney want to apply a discount to client costs advanced on behalf of the client??? When I inquired about this, their answer was “just put in a discounted custom rate for the matter”. This response is completely unacceptable since I may only want to apply a discount to one invoice rather than all work done on the matter! This is just one small example of the half hearted attempt of this company to make a legal management software. This is just one of several problems with the “features” of the software. The timers are always so buggy. The software is just not refined at all. None of the features were well thought out. It’s like the programmers decided “Hey! This is a cool feature to add!” But never really fined tuned any of them to a fully functioning feature that could work well. They all sort of work to only about 50-60 percent functionality. It should not come as any surprise, though, since neither the founders nor anyone else on the management team has any experience in the legal industry. The company would be well served to hire some actual attorneys to advise them on how to fine tune their software to make it a truly great legal software. Cons The lack of any real understanding of the nuances of a legal practice by the founders and creators of the company and software. Reason for choosing PracticePanther Legal Software They did a good slick sales job on the front end. Again, it looks really good on the outside but once you get up under the hood, you find that it is riddled with many issues that should be obvious for a legal software to have addressed before it was ever launched. They should do an intense focus group with real attorneys who actually manage practices to talk about the issues, revamp the whole system and relaunch! Review Source Response from Paradigm August 14, 2019 Hello! We really appreciate your feedback and understand your concern. Over the years, we've focused every effort to make a great Legal product for many specialty Law firms but of course there's always room to grow. It would be great to get on a call and go over any specific issues you are having with PracticePanther and of course to log any further feedback you may have. Please feel free to reach out anytime, and we'd be more than happy to assist you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.