# Page 3 | PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PracticePanther Legal Software the right Law Practice Management solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews --- PracticePanther Legal Software 4.7 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 3 - Reviews of PracticePanther Legal Software ## Showing most helpful reviews Showing 51-75 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Marian C. Attorney-at-law Law Practice Used the software for: 1-2 years ### "Support is lousy" June 1, 2023 4.0 Decent good, easy to use, but SUPPORT NEEDS TO IMPROVE, INCLUDING live chat. If we used Live Chat, why there was no response? What is wrong with LIVE CHAT? Go figure. Pros Sent to clients straight the invoice periodically. Cons The program CANNOT pint out the invoice from the beginning with statements. In addition, when we tried to make an appointment to talk to support group, it is hard to get an appointment. Once appointment was made, they would not alert or start zoom; instead, they claimed that we cancel the first appointment; \[sensitive content hidden\], the appointment is scheduled on \[sensitive content hidden\], but \[sensitive content hidden\], I called and found out the appointment was cancelled again. If I am not pushing hard, it would be the the third appointment. After almost ONE attorney billable hour, \[sensitive content hidden\] wanted to tell me that it was our fault to cancel the appointments and offered me to talk to \[sensitive content hidden\]. If the computer does not send me the link to get on the link, how did they claim I cancelled the appointment. When I asked \[sensitive content hidden\] to ask their IT to figure the glitch, and ask the company developing the "roadmap" so that small firms can print out the whole historical entries all in one invoice with clear statements and payments that client has paid. \[sensitive content hidden\] tried so hard to persuade me that their computer showed "You cancelled the \[sensitive content hidden\] "training. Reason for choosing PracticePanther Legal Software They can send out invoices out to client via email. Save some administrative efforts. Review Source Response from Paradigm July 10, 2023 Hi Marian - thank you for sharing your feedback and we apologize for the confusion with the appointments. You can generate statements with the history of every invoice and payment for both operating and trust accounts by selecting the "All Time" time frame option. You can see more here: https://support.practicepanther.com/en/articles/2284352-creating-a-statement?location=conversation. As discussed during the training call, you can also utilize the Client Portal to offer clients case information and payment history as well. We hope this solves your needs, please don't hesitate to reach out again if you have other questions. KR Kelly R. Attorney Law Practice Used the software for: 2+ years ### "Worth the Investment" March 20, 2024 5.0 Other than some dissatisfaction with the billing and the email integration, I am very happy with the software. My clients love the text reminders for court dates and the ability to text a question to the office. The program provides many useful features for a reasonable rate. Pros I like that all of our information for our cases is in one place which can be accessed at any time, anywhere, by all of our staff. Cons The billing. The bills are confusing especially if a client has an outstanding balance, but no billable time for the month. The client's end up having multiple invoices to look to in order to see their charges and outstanding balance. When you prepare a bill for a month with no work completed that month the email they get says that nothing is owed. They have to open the past invoices to pay their bill. It would be nice if the client received one invoice each month which showed the total outstanding balance rather than the system sending them multiple invoices with different outstanding balances. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Practice Panther had the most features for a reasonable cost. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) The cost and the availability of texting reminders were the deciding factors. Review Source CP Christopher P. Attorney Law Practice Used the software for: 1-2 years ### "Practice Panther is a Great Cloud Solution for Solo Practitioners" September 18, 2020 4.0 I still had an excellent experience. I suspect that in time PracticePanther will address these issues and I will gladly give it a 5-Star rating. Pros Practice Panther has a fairly intuitive interface for daily billing entries, templates for monthly billing and accounting for your trust and operating accounts for your clients. The learning curve was minimal in comparison to other systems I tried and the program was more responsive over other programs I tried over the internet. Tech Support and help files are easily available on every page. I found daily entries both fast and easy and the online billing system linked with LawPay is magnificent and has worked flawlessly for me. I was very skeptical of "secure" cloud-based billing and accounting but after more than a year it would take a lot to pull me away from Practice Panther. Cons There are two cons to this software to be aware of. First, there is no single backup system to backup and restore all your files with just a few clicks. While complete backup is available, it requires you to go through far too many steps to make sure you back up everything. I have not yet had to restore anything to Practice Panther but I am wary that a system that requires multiple steps could have glitches in trying to restore from their backups. It is more than possible that if a restoration were required it might involve more "downtime" for a practitioner than he or she would like in order to get back up and running. This is where I think they need to most work. Secondarily, their billing review system has an issue that will throw practitioners off. If you create a bill several months ago and you go back to look at the bill to see what the retainer balance was at the time of that bill, the historical bill actually pulls up the retainer that exists now. That should not occur on a historical bill. Once a bill has been saved, the bill should not change unless you intentionally change other things in your billing. An old bill should never show the current balance of the retainer. It should show the remaining balance of the retainer at the time the specific bill is generated. Reason for choosing PracticePanther Legal Software I chose PracticePanther because in my opinion its user interface was more intuitive and it more effectively implemented necessary functions for my practice without overburdening the user with so many functions that it tried to be a swiss army knife for everyone looking for online billing. Additionally, the ease of help and customer support links at every turn made it more likely I would succeed with the software faster than the other products I considered. Review Source PB Paige B. Lawyer Law Practice Used the software for: 1-2 years ### "Great Software - Would be Lost Without It, but there are still some kinks to work out. " August 19, 2021 4.0 My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend to anyone with a law firm. Pros I love how seamless this software makes my practice. It is so user-friendly. The client portal is wonderful, and I love how the accounting features are organized. Customer service is amazing. The templates feature saves me countless hours. The tasks feature really keeps me on track. I love how you can link relationships, create emails that sync automatically with the matter, and create events that send text notifications to clients. The support is quick and always friendly and helpful. The e-signature feature is also really cool. Cons (1) the phone app should be able to have multiple timers up at once, so you can go back and forth between working on different projects, like the desktop version. (2) The "history" section at the bottom of matters should include time entry descriptions. I cannot stress that enough. I do not use the "history" section at all as it is currently operating, but it would be invaluable if that one change was made! If time entry descriptions were included, the "history" section would actually tell me the history of the work that's been done on the matter. (3) We need a better text integration that's part of Practice Panther, so that clients can text us through the software, or something like how we can create a new email that links with the matter, but for texting. (4) Company contacts - love the idea, but when you link a subordinate member of a company contact to a matter, the only email address you can actually auto-populate is the number one contact of the company contact. It's very annoying. I've had to create separate individual contacts for all the members of a company contact. Like for court services, I would like to be able to have all the employees of court services under the Court Services company contact, and then be able to link the particular officer assigned to supervise my particular client. But right now I have to link the court services company contact AND the individual contact to be able to send emails to the correct officer. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I felt like Practice Panther was just as good as Clio, but more cost appropriate for my smaller firm. Also, I liked that I always have the option to figure things out myself, or with a virtual helper, instead of having to call support. The same was true with the purchasing experience. I didn't get bombarded with phone calls, but I knew someone would be available to speak with me if I wanted to have a conversation. I felt that spoke volumes to the kind of company you are and the understanding and respect you have for your customers' time. Review Source Tara M. Used the software for: ### "PracticePanther has cut the amount of time I spend on my office management duties by about 65%." April 7, 2017 5.0 Before PracticePanther my client information was all over my computer. I kept track of billable hours and financials in Exel, client emails in Google, and my forms (intake, representation, agreements, court filings etc) in Word. This meant in order to have everything as it pertained to a specific client in one place, I had to print everything out. And, I was using nonlegal software to send out billing invoices which lead to long hours of transcribing information from Excel to the service I was using. The rate of error of retyping information like addresses or agreements or billable hours into different software programs was high. I am a solo practitioner who does not have a clerk, secretary or paralegal. So after a long day of work, I then had to become the marketing, IT and accounting departments. I spent a lot of time doing things two and three times. I knew I needed a case management system but was afraid it would be too expensive or time consuming to learn. After doing my due diligence I found PracticePanther. Not only was PP one of the most affordable options out there, they had very intuitive methods of doing things so the learning curve did not take much time. Now anything and everything pertaining to a specific client is kept in one place. All billables, emails, evidence, representation agreements I even enter details of phone calls and meetings I have on matters in the Notes section for each matter so I have a documented history of what was discussed on what day. PracticePanther has cut the amount of time I spend on my office management duties by about 65%. I use that time to grow my practice, network or do pro bono work. Pros I love the IT help, the invoicing system and the templates feature. I had a lot of questions and needed a lot of help in the beginning. Being able to schedule times to discuss my issues with the IT guys at PracticePanther was great. The fact that they can take over your computer remotely so they can see what you see in real time is even better. Their response time to non-scheduled issues is pretty fast. I have also found their FAQs and how to videos to be extremely helpful but having a live person to speak with who can access your computer is just as good as having someone standing next to me while I work. The invoicing system is phenomenal. It keeps track of all of my client banking accounts. I can see at any time how much is in my IOLTA account, how much is in my operating account, how much a client owes, how much a client has paid and how much I have billed a client but not yet invoiced. I can do this client by client, matter by matter or as an overall total. LawPay is free if you sign up through PracticePanther which is awesome because it handles my credit card transactions and when a client pays, it automatically updates my invoicing and accounts. PracticePanther also knows how to deduct things from a client's retainer when sending out an invoice so you don't have to worry about that either. Their timing device feeds right into the system. It is awesome. Review Source Scott M. W. Lawyer Law Practice Used the software for: 2+ years ### "Amazing program! " November 19, 2018 5.0 I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes. Pros PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice. Cons Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team. Review Source Response from Paradigm November 22, 2018 Thank you so much Scott for the extra kind feedback! JC Jami C. Attorney Legal Services Used the software for: 1-2 years ### "A Comprehensive, Intuitive and Efficient Law Practice Management Project" October 22, 2021 5.0 It has been a great addition to our practice, has transitioned us from a primarily "paper" practice seamlessly, and, even after 18 months, I would recommend it. Pros The product is very intuitive -- making it easy to use from the start. We had no problem transitioning our staff from the old system. We did not import our old data, so I cannot speak to that process. The other thing that I like about Practice Panther is the responsiveness of the customer service team, the availability of tutorials and other resources, and the willingness of Practice Panther to take suggestions for improvement and actually implement them. Cons Conflicts checks are a little clunky, but they do run names through the entire system. Reports were difficult to navigate for me, but I'm sure there are tutorials for that. I was impressed by the fact that the company offered to prepare report forms for whatever we need that isn't already included. Reason for choosing PracticePanther Legal Software It was an intuitive platform that was easy to use, customer service seemed to be responsive (and is), and we talked with other lawyers who had been using it that loved it. Review Source JP Jeff P. Managing Attorney Legal Services Used the software for: Less than 6 months ### "Terrible practice management software" June 7, 2019 1.0 When you sign up, you'll get an invitation to a live webinar two weeks out. Totally unhelpful for someone trying to get up and running. I have been using PracticePanther for about one month, and I'm already considering changing to another PMS. The money I spent on PracticePanther is a sunk cost. I really think I should just cut my losses because if I don't, I'll end up spending a lot of time trying to manage and work around the software. I really don't feel like it's saving me any time at all. I would probably be better off with T-sheets, Quickbooks, and Law Pay only. Pros Clients can pay online. I honestly can't think of anything else to say. Cons Where do I start? The time keeping function is terrible. You cannot edit start and stop times. You cannot start and stop multiple timers in the mobile app. The software auto-saves frequently, and when it does, it moves the cursor in the entry to the end of the text. This is annoying. You cannot start a timer and then add the client-matter without causing the time to round up. The syncing with G Suite is bad. The software will not sync with all the fields in Google Contacts, and the "custom fields" in PracticePanther do not sync into Google Contacts. This results in a lot of duplicate data entry, which is what I was trying to void with practice management software. The software does not sync will with Google Drive well at all either. Apparently, you can't have any folders in Google Drive with the same name. For example, Client\_01\\general and Client\_02\\general would result in an error and none of your Google Drive documents will be visible in PracticePanther. The software billing feature is terrible. First, you cannot have multiple companies or entities tied to the same individual. Thus, if you have a contact who owns multiple businesses that are clients, you will not be able to list all those businesses under the client's name. To make matters worse, you can only email invoices to individuals who are listed under the company. I had to create multiple dummy contacts called "Accounts Payable" just so that I could email my clients their invoices. I ran out of space. Review Source Response from Paradigm June 24, 2019 Hi Jeff, Thank you so much for taking the time to join our team on a training call, and for discussing the features and functionalities you would like to see incorporated into the software on our follow up call. As mentioned, some of the functionalities, specifically regarding Google, are limited by our integration partners. However, we will, of course, update you if any of the discussed functionalities change at any point. We are constantly working on improving our user experience and your comments and feedback are greatly appreciated. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. KD Kathleen D. Principal/Owner Law Practice Used the software for: 2+ years ### "PracticePanther " May 20, 2021 5.0 PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently! Pros It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account. The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately. I also like that new features are made available regularly - the software is always improving! Cons 1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted. 2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/ 3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this? 4) Would love to have conditional/dynamic fields in the intake forms. Reason for choosing PracticePanther Legal Software PracticePanther had a good online review and the cost was reasonable. But, it was the template feature that really made the decision for me. Review Source Thad S. Managing partner Legal Services Used the software for: 6-12 months ### "Slow and often times down. " July 2, 2019 2.0 When it's working properly, it is easy to use and intuitive. Unfortunately, it gets hung up a lot when you're trying to sort activities and task lists. It seems to be down quite often on Monday mornings. At least once or twice a month in the last six weeks or so. It's down right now (Tuesday, July 2, 2019) and my firm of 27 people cannot use the software. It was down last week for over an hour. Yesterday, it was getting hung up when I was trying to view the "task list" and there are several tasks that I needed to complete for my clients. In the past, the calendar kept getting hung up and our front desk team of three people had to keep our clients on hold for extended periods while they were waiting for the program to load. We went through their customer service channels and ask them nicely and with increasing urgency to please resolve the issue. Nothing happened until we posted a negative review and they fixed it within a day. Then they caused by telephone and asked us to take down the negative review. I'm starting to wonder whether they actually work weekends in order to do system maintenance of the program is not down during the week. Pros It's very intuitive which makes it easy to use. It integrates well with Law Pay. Cons It gets hung up a lot. The program is down for long stretches during the workday. Review Source Response from Paradigm July 10, 2019 Hi Thad, Thank you so much for your review. Ease of use stands at the top of our priority list, so we're glad to hear that you find PracticePanther to be intuitive. We pride ourselves with an uptime of 99.9% and we do apologize for any slowness you may have experienced over the past month. We have seen higher than usual spikes on the server and have implemented upgrades to scale our environments which should prevent these slowness occurrences in the future. Regarding July 2, there was a widespread issue with an application PracticePanther utilizes called CloudFlare that caused errors for some of our users. For immediate server updates, you can also subscribe to our Status Page to receive real time server status updates: https://practicepanther.statuspage.io/ We apologize for this inconvenience, understand your frustration, and appreciate your feedback. MF Michael F. Owner Legal Services Used the software for: 2+ years ### "Practice Panther" March 3, 2023 5.0 We are more efficient managing our billing and information flow. Pros We were up and running within minutes. The software is intuitive and when we need answers there is a library of how to videos and a very responsive customer service team. Cons We have used Practice Panther since our firm was established. We have not implemented every feature, and hope to do so in the future. Reason for choosing PracticePanther Legal Software I don't remember the which alternative software we considered, but we picked PracticePanther because of the ease of use and versatility. Review Source Stephanie J. Attorney At Law Law Practice Used the software for: Less than 6 months ### "Solo Practice Law Firm" October 29, 2018 5.0 Practice Panther has been great with helping me stay on track with my QuickBooks accounting; and staying organized with client files. As a solo practitioner, it was important for me to be able to do all things necessary to maintain a viable business, and perform at a peak level for my clients while juggling every hat. Practice Panther has exceeded my expectations. Pros Ease of use, and tutorials that allowed me to quickly gain the requisite knowledge for utilizing each feature were absolutely critical to starting my law firm. One of the greatest assets to Practice Panther is its amazing team. I love the one on one trainings, and how many of the features I had questions about were already on the agenda for discussion (provided by the team member conducting the training ahead of time). Thus, saving me time, and only needing me to add additional ones, if necessary. I love the tutorials, templates, pop ups, and live chat features. Live chats have been so helpful in a pinch when I encounter a new challenge with things like linking two client matters together. I love how links to possible video tutorials pop up, while I am waiting for a team member to reply, to see if my question can be answered with one of the step by step videos . I use those videos for future references all the time. Cons There is nothing I do not like about the software. I only had one hiccup with syncing the LawPay feature with Practice Panther, and one of my client's could not submit their credit card payment online. There was an additional step after your LawPay account is approved, and you must go into your Practice Panther account settings to select the banking accounts that you want to use with LawPay. There were no instructions for this step in the process. However, this appeared to be more of a LawPay issue due to the 3 day time delay for approving the LawPay account. Because Practice Panther is so easy to use, I was actually able to figure out where the problem was, and get my client's payment through within a few minutes. Both Practice Panther and LawPay were quick on responding to the issue, and did an amazing job. Review Source Adria A. Foreign Attorney Legal Services Used the software for: 1-2 years ### "Legal Software - Very Complete" August 29, 2018 5.0 My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price. Pros What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality. Cons What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years. Review Source Response from Paradigm August 31, 2018 Hey Adria thank you for your awesome review! I am glad to see that you are taking advantage of the easy features we offer and our world class customer support. The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther! I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports! We will speak soon! DF Danielle F. Managing Partner Law Practice Used the software for: 6-12 months ### "Loved it at first, disappointed after 6 months" July 31, 2020 3.0 I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't used a practice management software before, so it felt pretty life-changing. The platform felt intuitive and user-friendly, and it simplified everything from time tracking to billing. However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio. There have been a lot of glitches with the platform and things that don't work intuitively. But the most frustrating and costly glitch occurred when I downgraded my plan to the "middle" plan, and it somehow deleted all the custom rates I had set for each matter. No one at PP could figure out why this happened or how to undo it, so I spent half a day re-reviewing engagement agreements, and re-creating new matter rates -- in addition to spending an hour or so on the phone with PP customer service and sending emails explaining the issue (and didn't even get a response). The "solution" PP offered was to upgrade me back to the higher level for one month (about a $30 value)! That provided absolutely zero benefit to me (I downgraded because I didn't need the features from the highest plan). The amount of money I've lost using PP has been in the thousands! I've switched to Clio now, which seems better so far. Pros That it made time tracking and billing easy Cons Too many glitches in the software that caused serious issues with my pricing and billing Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software The interface seemed more intuitive and seemed more geared toward transactional law (rather than litigation) Review Source Response from Paradigm August 11, 2020 Hi Danielle. We appreciate your honest feedback on PracticePanther and are using it to better support our customers going forward. We apologize for the inconvenience you experienced with our plan downgrade experience. Our engineering and support teams are working hard to address this issue so this doesn't happen again. If you need any help exporting your data, please feel free to reach out to us. We want to make what is left of your experience with us as easy and smooth as possible. I wish you the best of luck and want you to know that should you ever be willing to try us again, we'll do our best to make it a world-class experience. VR Verified Reviewer Lawyer Law Practice Used the software for: 1-2 years ### "Love the product but technical issues are problematic" December 11, 2018 4.0 If you are a solo with a few clients and few files, it will work great. But as you grow, it becomes increasingly difficult to filter out the closed and unwanted files and clients. Pros Super simply to use. The dashboard snapshot of a case if fantastic. You can see how much is trust, the next task, etc. Cons I absolutely loved the software until issues began developing with how it syncs with Box. Files and documents would go missing. Every time we reached out to tech support we were told "user error." It didn't seem right. But then, after paying careful attention, we began to show it was NOT user error but the software remapping the location of various folders into places that we weren't looking. Half of the call was spent convincing tech support that it wasn't us, but them. They would then look into and find out that it was a software glitch. Review Source Response from Paradigm December 24, 2018 Thank you for taking the time to share this experience and your honest feedback. We have not had this issue with our Box integration with other customers, and are very sorry to hear that the support team did not resolve this in a timely and helpful manner. We strongly believe we have the best software in the market, and we strive to couple that with the best customer support in the industry. This situation definitely falls short of this, and we want to get this issue resolved for you. Please reach out to us at help@practicepanther.com with a reference to this review and any past interactions with the support team, and we will address it as soon as possible. Thank you again for the feedback and we hope to improve your experience with PracticePanther in the future! BS Brenda S. Legal Assistant Law Practice Used the software for: 6-12 months ### "Love PracticePanther" September 1, 2021 5.0 This software has saved us time on the tasks that would take a long time like creating letters or pleadings as they are automated now. Since the information pulls from the fields there is also a very low risk for typing errors. Pros Super easy to use! We love that we can create custom fields for a contact or matter and have really enjoyed the automation portion of the software. The templates are easy to create and automatically pull the information from the contact and matter sections that we need. Cons Under Matter, instead of editing the whole section, it would be nice if I could hoover over the field I only need to update. I also wish I could highlight text in the matter or notes section. I create multiple matters under one client and some of the information in the fields is always the same. It would be nice if I could select an option so any time I create a new matter for that client, the information in the matter auto fills for any new case going forward. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Price and ease of use Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/) Had to upgrade every so often and had to log onto our server to use. With PracticePanther, I log in from anywhere. Review Source HR Hugh R. managing partner Law Practice Used the software for: 2+ years ### "good interface, terrible billing if you have more than 5 clients, and terrible reporting suite" November 2, 2020 3.0 average. Pros clients like the interface, auto posting of lawpay and accounts for trust versus other payments with ease. Cons The billing every month is SO PAINFUL. To review bills or edit them, you have to open every invoice in a separate window. There is no "next" button to review invoices like every other billing platform out there. When asked about adding this, the response from PP is they will check with the development team. Clearly their developers didnt actually try out invoice review/edits for more than a few clients at a time. This is not a good solution if you have more than 5 clients. The task management also doesnt send notifications to all those tagged in the tasks, and if you assign tasks but are not the one assigned to do them, you cant track the progress. So we are using Asana instead so now using two platforms instead of one integrated solution. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) the customer interface appeared to be better, the reporting was allegedly better but have found that the reporting in PP is fixed, you cant customize reports that help with comp reporting. Review Source Response from Paradigm January 11, 2021 Hi Hugh, Thank you so much for your review, I can see how this would be helpful. Ease of use stands at the top of our priority list, so we always appreciate feedback from our users. We've received your request for this feature and the development team has been notified. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. RR Ron R. Managing Partner Legal Services Used the software for: 2+ years ### "Customized client intake, easy reporting, and simple invoice tracking!" January 21, 2022 5.0 It really has changed how we interact with our clients. The ease of sending new client intake forms, which can be filled out on any device regardless of having a PracticePanther account, has really streamlined our intake process. Being able to track invoices right within the tool, and being able to generate reports easily - it really has streamlined how we operate. Pros The look and feel was one of our deciding factors to go with PracticePanther. It’s incredibly intuitive, and most of your data is available whenever you need it. In immigration law, there’s a lot of very important dates and information that need to be tracked, so being able to create all the custom fields we needed was a big win. I also love how easy it is to track our billing. We can automatically track who has paid, and then follow-up with anyone we still need to collect from. Giving extra transparency to our clients really showcases our ability to use technology to enhance our services. Cons When starting with any new software you need to approach it with some patience. There’s a lot of training available, both videos and text-based. So getting ramped-up and knowing that we needed to experiment with customization and intake forms, and get the team to support using it was going to take some time. Review Source RF Richard F. Principal Attorney Law Practice Used the software for: 1-2 years ### "Simple sophisticated software that will simplify your practice" July 31, 2017 5.0 This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort. Pros One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file. Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs). Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do. Cons I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy. Review Source MM Michael M. Managing Attorney Legal Services Used the software for: 6-12 months ### "Great and improving all the time!" July 6, 2016 5.0 This is an update to a previous review I made. The folks at Panther are impressive. They've taken recommendations I and others have made and implemented them; they've quickly addressed issues I've had; and they are always courteous and responsive. The overall layout has vastly improved since my first review, and looks downright beautiful. We live by the search feature and it now works on custom fields. Custom fields can now also be listed in reports. You can now group custom fields so that you may show only those fields in a matter or contact that pertain to their specific situation. We have structured Panther so we can use it as a basic CRM...which is an immense work-flow savings for us. We asked for Dropbox integration and what they produced is perfect (considering the limitations of Dropbox). Time keeping is a snap and reachable from any screen. We asked to be able to a log call without assigning it to a matter, and they changed that so now we can. The tasking feature and its integration with the calendar is fantastic, I could not service so many clients without it. And the Panther folks have taken it on themselves to make some minor changes that have made the workflow of using the program much faster than in my previous review. I now can answer the question I posed in my earlier review of whether I love or hate Panther: We love it. I admit that it's not perfect (a couple of basic features in billing need to be addressed before I am willing to use that portion of the program), but Panther saves us many hours a week. I tried many firm management products before settling on Practice Panther, and I am glad I stayed with them. It's already better than the others, and it keeps getting better all the time thanks to their team. You cannot go wrong choosing Practice Panther. Final note: To my surprise one lawyer told me Panther seemed expensive. Really?! It seems well priced to me, and if you try to save a few dollars a month with some inferior product you will pay dearly for that choice in lost time. Pros Beautiful layout, easy to use, functions as a basic CRM, matter and time management, and billing program all in one. Cons Flat fee billing is not well thought out, and the billing module presents clients with a reckoning of my operating account as well as their trust account. (I understand Panther may have made the operating account info optional by now, or that is in their near term plan.) Review Source LB Lauren B. Owner Law Practice Used the software for: 2+ years ### "Law Firm Owner" March 28, 2024 5.0 I researched and tested several similar law practice management programs, having never been exposed to anything prior to opening my own firm (old firm used calendar and a phone book, combined with Outlook). I found PP to be the easiest to implement, learn the features (and plenty of online guides and tutorials) and most cost-effective option! Pros The ease of PP is paramount! I have found it very simple to use, invite clients to use, and for staff to train and use. Cons I dislike the cost of using PP to collect credit card payments from clients, and I dislike that I cannot assign more than a single email to a client account/matter. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Clio](https://www.capterra.com/p/105428/Clio/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Review Source AA Alexis A. CEO & Managing Attorney Law Practice Used the software for: 2+ years ### "Best practice management system I have used" August 14, 2019 5.0 I use Practice Panther as my main case managment system. My team and I LIVE on this software. It is far better than the alternatives I have used in the past and in other firms. We have it downloaded on all computers and phones for easy access in court at all times. Pros I like the intuitive interface, clean look, and the ability to customize my own workflows. Cons I would like to see a private server capability added in instead of having to rely on Box. One that we can access via VPN would be helpful. I wish we could add in a bit more automation customization. For example, I would like to be able to send my clients a customized email with attachments and helpful info before specific events, rather than the generic reminder email. I would also like the ability to create conditional logic in certain events. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software The main reason I initially chose it was price and interface look. Now I wouldn't change for anything because it is constantly evolving with my firm's growth and provides all the support we need. Switched from [Abacus Private Cloud](https://www.capterra.com/p/183454/Abacus-Private-Cloud/) There was much more functionality and customization available with PP than Abacus. Review Source KP Katelyn P. Attorney Law Practice Used the software for: 6-12 months ### "Mack & Associates " August 18, 2021 5.0 Pros The software is very user friendly, the simplified billing process makes things easy to use. Cons Integration and flowing into Quickbooks has given some issues. A better concept and/or training on the syncing would be helpful. Alternatives considered [Cleo](https://www.capterra.com/p/234429/Cleo/) Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Ease of use and client portal Review Source RE Robin E. Attorney Law Practice Used the software for: 2+ years ### "Love it" October 26, 2022 5.0 I used to spend HOURS every month doing my billing, and invoicing. I absolutely hated billing. Now it takes me a few minutes and a few clicks of a button and its finished, and the invoices are on their way to my clients, with an easy way to pay online. Pros I really love every aspect of this operating software. It saves me time, and frustration. It is also accessible from anywhere, and extremely easy to use. Cons There is nothing that I do not like. When I find something that can be "improved" such as adding sound to reminders... they added it into the software. Reason for choosing PracticePanther Legal Software Ease of use, and all the integrations features that save me time and money. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) I needed a program that worked on my Mac. Review Source IS Iris S. Associate Attorney Law Practice Used the software for: Less than 6 months ### "Unsophisticated system paired with poor customer support" September 10, 2021 1.0 Sales rep was very proactive and made all glorious representations when he tried to sell us the software, seemingly really proud and confident in the product. When we decided to give it a try by purchasing licenses for our CRM & Marketing team, he disapproved the approach and maintained that the step-by-step implementation is the worst approach in his experience. We took his representations in good faith and purchased full licenses for all our staff. However, after many attempts trying to make the software work, we realized the CRM and automation is really poorly designed, unreliable, and is wasting us more time using the software then using our established system. Surprisingly, when we express intent to cancel our subscription, nobody from the company responded to our request for an entire week, and our \[SENSITIVE CONTENT\] came back one week saying that they will not refund the prepaid fee, and we will just have to use it or leave it. Pros Seemingly straightforward and easy to get started Cons Terrible CRM, poor coding makes workflow and automation essentially nonexistence, inefficient design, lack of many critical and essential functions, insufficient customizations, unprofessional customer supports. Overall it just looks like a legal software designed by some amateurs that just have no idea of what's CRM or legal work management. Reason for choosing PracticePanther Legal Software We thought they have the best customer service. Review Source Response from Paradigm December 2, 2021 Hi Iris We appreciate your feedback and apologize that the program was not an initial fit for you and your team. We encourage you to read through our help articles for any tips you may need in a pinch which can be found here https://www.practicepanther.com/support/ or to reach out to support at help@practicepanther.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.