# Page 9 | PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is PracticePanther Legal Software the right Legal Billing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews --- PracticePanther Legal Software 4.7 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 9 - Reviews of PracticePanther Legal Software ## Showing most helpful reviews Showing 201-225 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Angela D. Managing Partner Law Practice Used the software for: Less than 6 months ### "Fabulous! They made our transition easy, fast, and convenient. " May 24, 2017 5.0 Seamless integration with Office 365, Box (and Dropbox), Quickbooks, LawPay, and more. We are capturing more of our billable time and the client portal has decreased the time between invoice and payment resulting in higher collection rates. They also have a wonderful support team that really cares about making your user experience the best it can be. Pros I cannot say enough good things. There are so many Pros! Seamless integration with Box, Quickbooks, LawPay, and Office 365 (Outlook, Word, Excel, etc.). Transferring/Uploading client & matter information was easy and amazingly fast. We were up an running after only a few hours from creating our account. Our clients appreciate the Client Portal including being able to securely upload documents, send secure messages (rather than using email), receive invoices, and pay online. We left another law firm management program, Rocket Matter, after only 2 weeks due to poor integration and non-stop headaches. I was worried Practice Panther would end up being much of the same, but I could not be happier we decided to jump to Practice Panther. Their tech support team strives to find solutions rather than simply telling us "no." Every time I wonder whether Practice Panther has the ability to do something, their team finds a way to make it happen. We are extremely happy with platform. Cons A few of the features were not immediately intuitive, but as we use it more and learn about all its features the happier we are with our choice. Review Source KS Kathleen S. attorney Legal Services Used the software for: 1-2 years ### "Never lose track of your time" September 19, 2019 5.0 I can keep realistic records of actual time spent, and detail about what I've been doing, which enables me to make a very credible motion for award of attorney's fees when we win. Pros As an attorney, I love the power to keep track of time--in real time. I can start a timer to record time spent on behalf of clients, or, I can input the time spent on tasks where I didn't have time to start the timer before jumping into an issue. Cons After I got accustomed to the features, I like everything about it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our managing partner decided to switch, so we went along for the ride! Review Source José Z. Banquier Financial Services Used the software for: 1-2 years ### "Excellent logiciel" October 23, 2023 4.0 Bon Pros Il permet de faire le suivi de temps et la gestion des tâches Cons L'abonnement est tellement cher mauvais service client Review Source RK Randeep K. Digital HR manager Mining & Metals Used the software for: 1-2 years ### "An appropriate case management application." August 15, 2018 4.0 Pros The application interface is very user-friendly, we can easily create task lists and track down all the actions done on a particular case. The application also provides contacts management and we can add notes to each file. The workflows have helped our team to stay on track with the upcoming steps. In addition to CRM, the application assists in time management and the sub reminder feature enable us to schedule emails in advance. The customer service is very responsive, you can contact them via live chat or emails. The invoicing feature helps to track all your accounts with clients, including the operating account details and the credit card transactions. It is very simple to create templates and you get to see all the contact’s details on the dashboard eliminating the need to navigate through several portals to get them. The application has superb reporting features where we get in-depth details about income and expenses. Cons The application requires more automation. The absence of integration with PayPal. Documentation features are absent. We can’t view emails from an external source. Review Source KR Katelyn R. Owner and Principal Attorney Law Practice Used the software for: Less than 6 months ### "Great Software" January 15, 2018 5.0 The software is very intuitive and easy to use. PracticePanther has clearly thought of the details to make day-to-day practice so much easier. I highly recommend this software! Pros Document automation is AMAZING. Once you have your templates uploaded and custom fields set, it can cut down your drafting time by a lot. As a new solo practitioner without a paralegal, this is invaluable. The customer service is fantastic. The software has a chat feature where you can type a question if you cannot find the answer in their extensive help center. I always receive a response the same day, and usually within a couple hours at most. The help center is quite extensive, and has both videos and text articles. I love the invoice reminders feature. It is automated, so I don't have to remember to send an email to a client if they have not paid! Cons Some of the "syncing" features are not actually syncs. For example, the sync with Outlook's calendar requires that you invite your PracticePanther calendar. It does not communicate directly with Outlook. Same with LawPay. If you enter a payment through PracticePanther, it will sync with the software; if you send the LawPay link directly to the client, it does not record that as a payment in PracticePanther. Review Source JA Jenna A. Office Manager, Paralegal Used the software for: 1-2 years ### "Easily tied our two offices together." November 15, 2017 5.0 Has allowed our two offices to start working together seamlessly, with fewer emails back and forth and duplicated work. Can more easily manage the workflow of support staff regardless of which office they work in. Attorneys can now access all their work from court or wherever they happen to be. Pros Love that it's cloud based and has almost no learning curve. If you have basic internet navigation skills, you can master Practice Panther in no time. Cons Would prefer for "contacts" and "clients" to be two separate things, and would prefer to have contacts entered in custom fields on the matter page automatically added to that matter's relationships. Would love to see added functionality of being able to generate mailing lists/proofs of service from the relationships tab. Review Source Response from Paradigm November 16, 2017 Thank you so much Jenna, we definitely focus on making it as easy as possible to get started the same day you sign up! We actually have a great way to separate contacts and clients using tags. We will email you now with the solution, thanks again! RO Rhonda O. Paralegal Law Practice Used the software for: Less than 6 months ### "Initial review" July 22, 2021 3.0 I liked the speed and ease of use of Practice Panther, It jsut did not have the accounting required for our practice. Pros Practice Panther was super fast and easy to use. Cons Practice Panther did not have the accounting software required for our practice. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) we switched to Practice Panther because our product was outdated. Review Source Response from Paradigm August 5, 2021 Hi Rhonda - we appreciate your time for this feedback. We're glad to hear that you found PracticePanther easy to use. We'd like to hear more about the accounting capabilities your firm needs. Please feel free to reach out to me or 1 (800) 856-8729 Ext. 2 or help@practicepanther.com so we can help. JMB Juan Mendez B. Used the software for: ### "PracticePanther made it so easy to keep our clients happy and our employees happy. " March 31, 2017 5.0 I owe PracticePanther so much for helping our firm keep us true to our mission. At Ticket Drop, we made it a mission of our firm to provide the best customer service, so I have been looking for a reliable and affordable case management software that would help me do just that. I was hesitant to finally settle on one, but that changed when I tried PracticePanther. Almost immediately I found the software much more easy to use than the other products I tried out and it accomplished everything I was looking for to benefit my firm and my clients. We make sure each of our clients is able to communicate directly with the lawyer handling their ticket. PracticePanther's portal is so easy to use and intuitive, no one in our firm had any trouble getting our clients to use it to view the status of their case, billing, important announcements, and to keep track of all the work their lawyer was doing for them. I can tell you that our clients were incredibly grateful to have all the information available to them. PracticePanther made it so easy for them to see how hard we were working for them. PracticePanther made it so simple and faster to communicate with our clients and I know their software is saving us so much time in the short and long run. PracticePanther was the best way to show our clients that we mean what we say: that we value customer service. No other software out there made it so easy to keep our clients happy and our employees happy. The guys over at PracticePanther's customer support are also incredibly helpful. The software is not hard at all to pick up, but when there were a few bumps in the road I simply picked up the phone and called their customer support. They took their time helping me through the issues I had, they answered all my questions patiently and took my feedback to heart. They really make it a priority to listen to feedback and use it to make their software even better. That's how you make a better product and their software really show how much they try to make it user-friendly. Review Source Karen M. Attorney Law Practice Used the software for: Less than 6 months ### "Virtual Files are a Reality" October 19, 2018 5.0 Before PP we used a billing software with a calendar function. It did not provide a place to add contacts except for the client. Pros All information on a file is kept in one place and easily accessible. One of the great features is the accounting summary on each matter. You see at a glance how much money is left in trust; whether the client needs to replenish an evergreen retainer and how much you have billed out on the case. I am a visual person practicing family law so each case has unique money circumstances. This feature helps me stay on top of the $$ in the case. Cons I don't like that Matters are the main way you interact with the client. When all of your clients are individuals and not an insurance company with multiple files, it is a little hard to get right to the case. I am working on figuring out the shortcuts. Review Source William W. Co-founder, Director Legal Services Used the software for: Less than 6 months ### "Change after 10 years - how easy was Practice Panther" September 10, 2018 5.0 We needed software that was truly Cloud based that wasn't full of many of the bugs and issues we have seen in the last 15 years with many legal case management systems. Having specialised in Legal Costs for the last 30 years I have seen every flavour of CMS. Practice Panther was for us a simple choice, find a system that allowed us to increase billing and spend less time in the business, this has done it. The team at PP are great and so helpful. Best decision the business made aside from buying our own building. Pros It sits on the Cloud, allows us to access on any device and best of all it feels like it was designed for Macs. And after 10 years of using a desktop CMS purely for Macs PP has changed the way we work ( our billing accuracy has improved by 75% in the first 2 months ). Ability to use on ipad, iphone, Windows or Mac , the ease of the dashboard. Cons There has so far been nothing that we dislike Review Source VR Verified Reviewer Senior Accountant Accounting Used the software for: 1-2 years ### "ONE OF THE BEST LEGAL PRACTICE MANAGEMENT SOFTWARES TODAY!" January 21, 2019 5.0 I love Practice Panther. It is affordable, user friendly and sleek. Pros Practice Panther is sleek and extremely user friendly and it constantly updates its services and features. Cons Invoicing through Practice Panther was an issue and needed fixing but other than that , all other features worked great. Review Source MP Mark P. Attorney, Managing Partner Law Practice Used the software for: Less than 6 months ### "Practice Panther- Saves the Day!" August 27, 2021 5.0 Love Practice Panther! Easy to use, easy to integrate, excellent tool to keep me up to date on my entire practice! Pros Ease of use and the graphics. My mind tends to see things in compartments and colors. Practice Panther is visually exciting and very easy to use, even for first time users of legal management software! Cons I cannot legitimately think of a "con". I have been using Practice Panther for a little less than six months, and have had no issues or problems. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/) Reason for choosing PracticePanther Legal Software ease of use and graphics! Review Source William W. Co-founder, Director Legal Services Used the software for: 6-12 months ### "Practice Management made easy" August 1, 2019 5.0 We wanted a simple but flexible system Practice Panther gave that Pros The software is simple its flexible and allows for use across platforms so Mac Windows etc The support team superb Since using we have seen a 45 per cent increase in billable hours Cons Nothing, it's great software nothing at all I don't like Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Better pricing better support and more flexibility of product Switched from [Daylite for Mac](https://www.capterra.com/p/116272/Daylite-for-Mac/) Client demand and need for better integration for Office 365 Review Source CK Chris K. Founder/Chair Law Practice Used the software for: 1-2 years ### "Fantastic Practice Management Software" August 23, 2019 5.0 I've helped client firms escape the torture of competitive software and find their way to Practice Panther. Pros Everything about this software is great. The interface is intuitive and easy to use. On the rare occasion that you can't figure something out, the support team is excellent. You name the feature - time entry, client management, relationships management, reports . . . whatever - Practice Panther is great. Having consulted with 150+ law firms of every size throughout the USA, this is the best software I've seen. Cons I wish the matter naming system was a little more restrictive so that you wouldn't end up with 40 variations of certain terms "Civil litigation", etc. Review Source Aileen O. Managing Partner Law Practice Used the software for: 1-2 years ### "Excellent Product" January 2, 2020 5.0 Organizing a practice that rarely bills hourly. Just the awareness of the global picture and ability to input flat fees has increased our billing considerably. Pros Ease of use. Centralization of practice that was not. Cons A bit of time to set up. Difficult to customize. Reason for choosing PracticePanther Legal Software Based in Miami. Easy interface. Review Source BK BRIAN K. Senior Paralegal Law Practice Used the software for: 1-2 years ### "One Stop Shop for Practice Management " August 3, 2019 5.0 We are able to run our entire practice and back office with this software. It is truly the one stop shop for practice management. Pros It is very user friendly and comprehensive. Cons There could be more integration with other key legal software and expanded billing and invoice options. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) At that time, Clio was not very intuitive and its billing and invoices were hard to understand and difficult for client's to understand and caused many satisfaction issues . Review Source Adrian B. Principal Legal Services Used the software for: 2+ years ### "Easy great functionality " August 21, 2018 5.0 Pros Easy great functionality and cross platform support Cons Some extras only available for us users. Review Source John Mark W. Managing Attorney Used the software for: Less than 6 months ### "It's very intuitive if you have dealt with and compared to other systems." July 18, 2018 5.0 Portability of the practice. Pros The ease of accessing it from a web browser, the ability to instantly Chat with practice panther personnel or my inhouse personnel, client portal which shares documents and calendar events with the client, and synch with Google calendar and contacts. Cons The "add a call" feature doesn't have contact field for the other caller with their information. For example, in the matter, there are various contact fields that can be added. They allow you to populate through a drop down to the contact's info. If this was also in the "add a call" then I could have the phone number of the contact from the call part. So it would be nice to have ability to customize the call area to add workflow or templates like the matter area. Review Source VR Verified Reviewer Attorney Used the software for: Less than 6 months ### "Seamless functionality " December 2, 2017 5.0 Easy way to communicate securely with clients. It makes sending them a bill so much more pleasant because it allows them to log in and pay rather than having to drive to the office and give a check or card. Pros Great customer service, easy to follow training videos, and our clients enjoy the features.as well. Cons I'd like the BCC/mailsync option to be easier to access when I'm emailing from outlook. I know you can download the vCard. Is there an easier method? Review Source Response from Paradigm December 4, 2017 Thank you so much for your feedback. There is an easier method to sync your BCC/Mailsync email addresses to Outlook. If you have Exchange, you can sync your contacts and their BCC email addresses directly to Outlook. Once you use them once in Outlook, it will auto-populate everytime thereafter per person. If you would like us to show you how, please contact us as we can not see your name or email address here. Thank you so much! JT Jaclyn T. Attorney/Owner Law Practice Used the software for: Less than 6 months ### "Easy to use and a great tool for increasing automation" March 2, 2020 5.0 I have been able to organize my clients and matters and have a central place to look for all information that I need. I have also been able to save time by using the document automation features and client intake forms. My clients really like having the client portal. I also love the integration with LawPay and Quickbooks because it makes bringing in money and organizing the money so much easier than it was before I had PP. Pros I really like the automation features including document templates and workflows. Cons In workflows, I haven't figured out how to make PP let you create an event that includes the date and time. It seems to default to all day events. I'm still working on figuring that out. Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Rocket Matter didn't have all of the integrations I wanted. To get all of the features in Clio, I would have had to buy two different programs of theirs. I also don't remember if it had the LawPay integration or document automation features. If it did, I liked the way PP was set up more. Review Source DA Damien A. Attorney Law Practice Used the software for: 6-12 months ### "Great Software " June 10, 2020 5.0 Happy with my choice, and will continue to grow my practice with them. Pros Offers the integration and ease of use needed for a small business, all of the essentials for streamlining tasks so that duplication of efforts is minimized. Also, receptive staff that implements users input and suggestions in timely and effective manner. Cons Integration to Business accounts is needed. Stronger partnership with quick-books may aid in that. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Cost, ease of use, and the fact that it is a newer product that has all the integrations built in so not trying to catch up and merge archaic systems. Review Source JR Jenna R. Legal Assistant Law Practice Used the software for: 6-12 months ### "A great tool to increase productivity and ease for attorneys and clients" July 23, 2019 5.0 Overall, this is way better than our former program and I hope they will continue to improve. Pros I like some of the features this program has built in such as billing for hourly rates, and ability to download/send invoices right from the software. Cons It has A LOT of strange glitches that seem to still need work. It freezes occasionally, and I can never get the side bar timer to work. I have also had issues with generating invoices depending on how you put the payments in the client file. (PP says this is normal, BUT it is incredibly NON user friendly.) There seems to be more interest in trying to justify their flaws, than to fix them- which is frustrating. This software is also spendy. Review Source VR Verified Reviewer Attorney - Manager Used the software for: Less than 6 months ### "Straightforward implementation. Works perfectly." November 22, 2017 5.0 Streamlined business operations. Pros When I opened my own office, I researched other practice management systems. I ultimately selected PracticePanther and could not be more pleased. It is intuitive, cloud based, and seamlessly integrates with other cloud based technologies, e.g. email, calendaring, document storage, credit card processing, etc It is a very user friendly portal to running your entire law practice. The invoicing is amazing bordering on magical. What years ago was a time consuming and cumbersome process has been reduced to a few clicks of the mouse. In about 15 seconds you can generate an invoice, send it to a client electronically, and accept payment online. Review Source Response from Paradigm November 23, 2017 Thank you for the kind review! "Magical" is definitely what we would call it as well :) TB Theodore B. Attorney Law Practice Used the software for: Less than 6 months ### "Great Product" May 6, 2022 5.0 Even though I've been practicing law for over 30 years I haven't done billable hours much until now. I consider myself to be very computer literate and it is my sincere opinion that you all have an excellent product. Pros Ease of use, intuitiveness, and it is user friendly. Cons I haven't found anything that I don't like. But give it some time, I've only been using it for 5 months. Review Source Craig D. Founder/Attorney Used the software for: 6-12 months ### "My office began utilizing practice panther several months ago and all are happy!!!" June 3, 2018 5.0 I very much enjoy virtually all aspects of this software and my law firm is happy to be working with practice panther. Pros I like the reminders, the ability for clients to pay online, the record keeping, and many other aspects of this program. Cons At this point, we have not encountered any problems we could not solve by ourselves or with the help of practice panther staff members. So far, so good! No problems! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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