--- title: "PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PracticePanther Legal Software the right Law Practice Management solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/" page_type: "reviews" language: "en" --- PracticePanther Legal Software 4.7 (529) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of PracticePanther Legal Software Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “It's client onboarding and matter opening process is quick and easy. And, PP incorporates convenient solutions to its subscriptions, such as document signing, without the need to pay additional fees.“ May 20, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Additionally, occasional lag and limited customization in certain areas can impact the overall user experience.“ April 2, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity.“ April 2, 2026 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.“ September 18, 2024 JB James B Owner PartnerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, I was pleased with PracticePanther but we had to make a switch because its lack of document management and lack of a robust client portal made other options more attractive for us and our clients.“ June 10, 2026 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They sometimes have lagging issues with the server but it could only be for me and my end. “ March 24, 2026 TI TERRIYANNA I OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is excellent for keeping case files, documents, and contacts all in one place.“ April 12, 2026 Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “Although the interface is to the point, it does feel outdated. “ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 529 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clinton D. Owner Law Practice Used the software for: 2+ years ### "Perfect for small firms" December 31, 2024 5.0 My firm has used Practice Panther for 5+ years without any issue. It has grown with us. Pros Using Practice Panther is intuitive largely because of the logical graphic layout. Things are exactly where you think they should be. My staff has needed very little time to come up to speed on Practice Panther. Cons I have no complaints. I would, however, make the colors customizable per user for fun. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software Ease of use. Clarity of graphics. Logic of functional layout. Review Source DM Derek M. Partner Law Practice Used the software for: 2+ years ### "Excellent Legal Software (Practice Panther)" January 3, 2025 5.0 Overall, excellent experience with Practice Panther. Customer support has been very good over the years. Pros Very user-friendly software for our law firm. Customer service very good, as well. Would highly recommend for law firm use. Cons Nothing stands out. Only negative quality is that saved e-mails cannot be expanded into an ongoing e-mail string. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Needed a better product that was better user friendly. Review Source AG Adam G. Attorney Law Practice Used the software for: Less than 6 months ### "Why is it so difficult to cancel a PracticePanther subscription?" February 19, 2025 1.0 The software was ok. We decided to go with Mycase instead. The experience was fine until we attempted to cancel our PracticePanther subscription. Pros Simple user interface. Easy to use on day 1. Cons Very difficult to cancel. There is no online option. You submit a request on your account profile, wait for a call, and if you're not available for the call you must return the call from their support team who doesn't answer. In the end you're playing phone tag leaving voicemails trying to cancel a cheap monthly subscription. Very simple solution they obviously don't want to implement - have a 'cancel my account' option in your account profile. Switched from [Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) Ease of use. We were looking for something easy for our staff to understand. Review Source Response from Paradigm February 27, 2025 Hi Adam, thanks for taking the time to share your feedback. It is never our intention to prevent an account from being able to cancel their subscription. However, as you know, ensuring that firms maintain access to client and matter data is of critical importance to our users. This said, to ensure that an account does not prematurely lose access to client and matter data in PracticePanther, when we receive a request from a user on the account to cancel, it is our normal policy to get in contact with the billing administrator of the account to: 1) Confirm the intent to cancel account, 2) Confirm timelines and any migration plans in order to ensure necessary access to firm data in PracticePanther. We leverage both written and phone communication to gain this information. While we certainly understand your experience, we hope you can appreciate the thoroughness and precautions we take on behalf of our customers. We are happy to discuss further if needed. Have a great rest of the week! KI Kareem I. Managing Lawyer Law Practice Used the software for: 1-2 years ### "Great app which meets my firm's needs" January 3, 2025 5.0 Excellent app which helps me manage all my firm tasks Pros Price and range of tools within. Helps me with reconciliations. Cons Mobile App sometimes thinks that a Task that I saved is still in draft form and asks if I want to reopen it Switched from [Clio](https://www.capterra.com/p/105428/Clio/) price is the reason that I switched to be honest Review Source DF David F. Attorney Legal Services Used the software for: 2+ years ### "Easy to use yet robust " October 11, 2024 5.0 Very very good. It would help to speed up technical issue responses. Pros Easy to use. Intuitive design. Client portal is nice. Cons Delay in transferring payments and high fees Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Too expensive from prior software and others Review Source SB Steve B. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther is great for small law offices" March 27, 2024 5.0 I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program. Pros It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone. Cons Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly. Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther met my needs and my workflow the best. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) There were changes to Time Matters that made it more geared for larger and corporate law firms. It no longer suited my needs. It got very expensive as well. I reviewed several other programs and used a consultant who recommended PracticePanther given my needs. Review Source SW Suleiman W. Associate Attorney Law Practice Used the software for: 1-2 years ### "Efficient and User-Friendly Case Management" September 18, 2024 5.0 My overall experience with PracticePanther Legal Software has been positive. It has greatly improved the efficiency of managing cases, tracking time, and handling billing, all within a streamlined, easy-to-navigate platform. The cloud-based access and integrations with other tools enhance productivity and flexibility. While there are some limitations with the mobile app, the software overall is reliable and user-friendly, making it a valuable asset for running a legal practice. Pros I appreciate how PracticePanther Legal Software streamlines case management, making it easy to organize and access critical information. Its user-friendly interface allows for efficient time tracking, billing, and client communication, which saves valuable time. The cloud-based functionality ensures that I can access my files securely from anywhere, and the robust integrations with other tools enhance productivity. Overall, it simplifies day-to-day operations and helps manage my practice more effectively. Cons The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I switched law firms and my current firm uses Practice Panther. Review Source AC Ashley C. Paralegal Law Practice Used the software for: 2+ years ### "PracticePanther is so easy, it feels like you're cheating! " March 13, 2024 5.0 Pros Everything. From the calendar to contacts, to matters to invoicing, this program has it all. The interface is easy and intuitive. I can usually accomplish whatever I want without trouble. When I have questions or don't understand how something works, PP has lots of online tutorials that include both video and text / image guidance. Very useful. Cons When saving emails, there is a max file size when uploading attachments. Most of the time my attachments are too large to upload to PP. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software The interface is easy and intuitive. I can usually accomplish whatever I want without trouble. When I have questions or don't understand how something works, PP has lots of online tutorials that include both video and text / image guidance. Very useful. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[Time Matters](https://www.capterra.com/p/228265/Time-Matters/) PracticePanther does everything that I used to utilize two programs to accomplish. Review Source KM Karima M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Happy with Practice Panther" September 20, 2024 5.0 Overall I am happy with Practice Panther. Pros Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. Cons Slow post of collected payments. I have to wait almost a week to get paid. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) I switch because of the client portal feature and the document automation. Review Source Brad W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Best in class legal software " May 31, 2019 5.0 Pros PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity. Cons Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner. Review Source JB Jennifer B. Principal Law Practice Used the software for: 1-2 years ### "Panther Experience " September 4, 2024 5.0 Easy to use and well priced compared to competitors. Able to tailor to what we need. Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing PracticePanther Legal Software Price and Tailor services to what we need. Switched from [Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) Needed cloud based software not only on desktop Review Source HR Hugh R. managing partner Law Practice Used the software for: 2+ years ### "good interface, terrible billing if you have more than 5 clients, and terrible reporting suite" November 2, 2020 3.0 average. Pros clients like the interface, auto posting of lawpay and accounts for trust versus other payments with ease. Cons The billing every month is SO PAINFUL. To review bills or edit them, you have to open every invoice in a separate window. There is no "next" button to review invoices like every other billing platform out there. When asked about adding this, the response from PP is they will check with the development team. Clearly their developers didnt actually try out invoice review/edits for more than a few clients at a time. This is not a good solution if you have more than 5 clients. The task management also doesnt send notifications to all those tagged in the tasks, and if you assign tasks but are not the one assigned to do them, you cant track the progress. So we are using Asana instead so now using two platforms instead of one integrated solution. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) the customer interface appeared to be better, the reporting was allegedly better but have found that the reporting in PP is fixed, you cant customize reports that help with comp reporting. Review Source Response from Paradigm January 11, 2021 Hi Hugh, Thank you so much for your review, I can see how this would be helpful. Ease of use stands at the top of our priority list, so we always appreciate feedback from our users. We've received your request for this feature and the development team has been notified. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. MR Michael R. Owner Law Practice Used the software for: 1-2 years ### "Great platform for small firm." January 3, 2025 5.0 Love it. I recommend it frequently. Price is fair. Pros Ease of use. Intuitive. Has everything I need. Cons Customer service is largely via email. Hard to get a person on phone. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I preferred time keeping to that of Clio. Review Source AO Aska O. Chief Legal Administrator Law Practice Used the software for: 6-12 months ### "User-friendly software but there are still room for improvement to effectively serve larger firms" May 8, 2019 4.0 (continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't do "Show me the data that has Tag A OR Tag B". You can't search data that DOES NOT have the specific tag either. If the search function in Tags was more comprehensive, it will allow users to expand the usage of tags and give users more flexibility as to how we can efficiently search the data we need. Practice Panther Tech Support has been aware of the suggestions listed above. However, there has not been any update on the progress, and we do not know if these functions will be ever available. We definitely would like to see them implemented very soon. I am open to revise this review once these functionalities become available. Pros This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well. Cons There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's hard to follow 10+ different colors on computer screen and it is definitely not working for staff who are color-blind. It's really difficult to see who has appointments at each hour throughout the day. We suggested to have columns for each staff so that it only takes a glance to identify who is available when, just like how calendars are in Time Matters from Lexis Nexis. (2) Sorting function for customized fields is not available unfortunately. What makes this software great is the customization you can make to fit it to your exact needs. However, customized fields are not sort-able, and without the sorting function for the customized fields, data is not as valuable and usable as it should be. As a legal administrator who manages the data and runs productivity report for legal staff, we are currently spending a lot of time downloading the information from the software to MS Excel, sorting and manipulating the data in Excel, and finally coming back to the PracticePanther to make necessary changes within the software. (Continues to overall experience) Review Source CP Christopher P. Attorney Law Practice Used the software for: 1-2 years ### "Practice Panther is a Great Cloud Solution for Solo Practitioners" September 18, 2020 4.0 I still had an excellent experience. I suspect that in time PracticePanther will address these issues and I will gladly give it a 5-Star rating. Pros Practice Panther has a fairly intuitive interface for daily billing entries, templates for monthly billing and accounting for your trust and operating accounts for your clients. The learning curve was minimal in comparison to other systems I tried and the program was more responsive over other programs I tried over the internet. Tech Support and help files are easily available on every page. I found daily entries both fast and easy and the online billing system linked with LawPay is magnificent and has worked flawlessly for me. I was very skeptical of "secure" cloud-based billing and accounting but after more than a year it would take a lot to pull me away from Practice Panther. Cons There are two cons to this software to be aware of. First, there is no single backup system to backup and restore all your files with just a few clicks. While complete backup is available, it requires you to go through far too many steps to make sure you back up everything. I have not yet had to restore anything to Practice Panther but I am wary that a system that requires multiple steps could have glitches in trying to restore from their backups. It is more than possible that if a restoration were required it might involve more "downtime" for a practitioner than he or she would like in order to get back up and running. This is where I think they need to most work. Secondarily, their billing review system has an issue that will throw practitioners off. If you create a bill several months ago and you go back to look at the bill to see what the retainer balance was at the time of that bill, the historical bill actually pulls up the retainer that exists now. That should not occur on a historical bill. Once a bill has been saved, the bill should not change unless you intentionally change other things in your billing. An old bill should never show the current balance of the retainer. It should show the remaining balance of the retainer at the time the specific bill is generated. Reason for choosing PracticePanther Legal Software I chose PracticePanther because in my opinion its user interface was more intuitive and it more effectively implemented necessary functions for my practice without overburdening the user with so many functions that it tried to be a swiss army knife for everyone looking for online billing. Additionally, the ease of help and customer support links at every turn made it more likely I would succeed with the software faster than the other products I considered. Review Source TP Tt P. Managing Attorney Legal Services Used the software for: 2+ years ### "Good software, inadequate customer support " October 18, 2021 3.0 Pros I like using it - it's easy to use and people on my team enjoy it too. Easy for billing and time managements, which is primarily what my law firm uses it for. We have had it since about 2018, and overall, I'm satisfied with the functionality. I haven't tried any of the competitors so I don't know how it compares. Cons Customer support is highly inadequate. I've had an issue with uploading billing entries and costs onto invoices on my iPad. It can only be done on a computer or laptop, but it doesn't work on iPad. When I open an invoice to edit it, and click on the link that states "add unbilled time, expenses and flat fees" to upload the billing entries and costs, nothing happens and therefore they can't be added to the invoices. It's frustrating that this feature doesn't work on iPad as I can do everything else on my iPad. I informed Practice Panther of the issue over a year ago, gave them technician access probably over ten times, talked to customer support on the phone repeatedly in the course of months as well as exchanged dozens of emails with multiple customer support reps - and nothing. Eventually, they failed to resolve the problem and stopped getting back to me. Notably, over a year later, the issue is still UNRESOLVED. So although I enjoy the software overall, I find their customer support inadequate and it hinders my business that I still can't add the billing entries to my invoices whenever using the software on my iPad. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source Response from Paradigm December 2, 2021 Hi there - Thank you for your feedback and we appreciate your dedication to using our software for so many years. It's customers like yourself who help us make our product even better by raising these issues to our team. We apologize for the experience you had with receiving support. I assure you that these requests continue to be monitored and are added to our development list. Please feel free to reach out to us at 1 (800) 856-8729 Ext. 2 or help@practicepanther.com so we can follow up with any remaining issues. ZN Zach N. Attorney Law Practice Used the software for: Less than 6 months ### "Easy to use practice management software with top-end functionality at low price" May 3, 2018 5.0 Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market. Pros Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality. The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion. Cons 1\. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong. 2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP. Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck. Review Source JC Jami C. Attorney Legal Services Used the software for: 1-2 years ### "A Comprehensive, Intuitive and Efficient Law Practice Management Project" October 22, 2021 5.0 It has been a great addition to our practice, has transitioned us from a primarily "paper" practice seamlessly, and, even after 18 months, I would recommend it. Pros The product is very intuitive -- making it easy to use from the start. We had no problem transitioning our staff from the old system. We did not import our old data, so I cannot speak to that process. The other thing that I like about Practice Panther is the responsiveness of the customer service team, the availability of tutorials and other resources, and the willingness of Practice Panther to take suggestions for improvement and actually implement them. Cons Conflicts checks are a little clunky, but they do run names through the entire system. Reports were difficult to navigate for me, but I'm sure there are tutorials for that. I was impressed by the fact that the company offered to prepare report forms for whatever we need that isn't already included. Reason for choosing PracticePanther Legal Software It was an intuitive platform that was easy to use, customer service seemed to be responsive (and is), and we talked with other lawyers who had been using it that loved it. Review Source KD Kathleen D. Principal/Owner Law Practice Used the software for: 2+ years ### "PracticePanther " May 20, 2021 5.0 PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently! Pros It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account. The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately. I also like that new features are made available regularly - the software is always improving! Cons 1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted. 2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/ 3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this? 4) Would love to have conditional/dynamic fields in the intake forms. Reason for choosing PracticePanther Legal Software PracticePanther had a good online review and the cost was reasonable. But, it was the template feature that really made the decision for me. Review Source MF Michael F. Owner Legal Services Used the software for: 2+ years ### "Practice Panther" March 3, 2023 5.0 We are more efficient managing our billing and information flow. Pros We were up and running within minutes. The software is intuitive and when we need answers there is a library of how to videos and a very responsive customer service team. Cons We have used Practice Panther since our firm was established. We have not implemented every feature, and hope to do so in the future. Reason for choosing PracticePanther Legal Software I don't remember the which alternative software we considered, but we picked PracticePanther because of the ease of use and versatility. Review Source Adria A. Foreign Attorney Legal Services Used the software for: 1-2 years ### "Legal Software - Very Complete" August 29, 2018 5.0 My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price. Pros What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality. Cons What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years. Review Source Response from Paradigm August 31, 2018 Hey Adria thank you for your awesome review! I am glad to see that you are taking advantage of the easy features we offer and our world class customer support. The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther! I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports! We will speak soon! RF Richard F. Principal Attorney Law Practice Used the software for: 1-2 years ### "Simple sophisticated software that will simplify your practice" July 31, 2017 5.0 This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort. Pros One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file. Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs). Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do. Cons I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy. Review Source LB Lauren B. Owner Law Practice Used the software for: 2+ years ### "Law Firm Owner" March 28, 2024 5.0 I researched and tested several similar law practice management programs, having never been exposed to anything prior to opening my own firm (old firm used calendar and a phone book, combined with Outlook). I found PP to be the easiest to implement, learn the features (and plenty of online guides and tutorials) and most cost-effective option! Pros The ease of PP is paramount! I have found it very simple to use, invite clients to use, and for staff to train and use. Cons I dislike the cost of using PP to collect credit card payments from clients, and I dislike that I cannot assign more than a single email to a client account/matter. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Clio](https://www.capterra.com/p/105428/Clio/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Review Source KP Katelyn P. Attorney Law Practice Used the software for: 6-12 months ### "Mack & Associates " August 18, 2021 5.0 Pros The software is very user friendly, the simplified billing process makes things easy to use. Cons Integration and flowing into Quickbooks has given some issues. A better concept and/or training on the syncing would be helpful. Alternatives considered [Cleo](https://www.capterra.com/p/234429/Cleo/) Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Ease of use and client portal Review Source IS Iris S. Associate Attorney Law Practice Used the software for: Less than 6 months ### "Unsophisticated system paired with poor customer support" September 10, 2021 1.0 Sales rep was very proactive and made all glorious representations when he tried to sell us the software, seemingly really proud and confident in the product. When we decided to give it a try by purchasing licenses for our CRM & Marketing team, he disapproved the approach and maintained that the step-by-step implementation is the worst approach in his experience. We took his representations in good faith and purchased full licenses for all our staff. However, after many attempts trying to make the software work, we realized the CRM and automation is really poorly designed, unreliable, and is wasting us more time using the software then using our established system. Surprisingly, when we express intent to cancel our subscription, nobody from the company responded to our request for an entire week, and our \[SENSITIVE CONTENT\] came back one week saying that they will not refund the prepaid fee, and we will just have to use it or leave it. Pros Seemingly straightforward and easy to get started Cons Terrible CRM, poor coding makes workflow and automation essentially nonexistence, inefficient design, lack of many critical and essential functions, insufficient customizations, unprofessional customer supports. Overall it just looks like a legal software designed by some amateurs that just have no idea of what's CRM or legal work management. Reason for choosing PracticePanther Legal Software We thought they have the best customer service. Review Source Response from Paradigm December 2, 2021 Hi Iris We appreciate your feedback and apologize that the program was not an initial fit for you and your team. We encourage you to read through our help articles for any tips you may need in a pinch which can be found here https://www.practicepanther.com/support/ or to reach out to support at help@practicepanther.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.