# PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PracticePanther Legal Software the right Legal Case Management solution for you? Explore 528 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/?rel=nofollow&target=blank --- PracticePanther Legal Software 4.7 (528) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of PracticePanther Legal Software Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “It's client onboarding and matter opening process is quick and easy. And, PP incorporates convenient solutions to its subscriptions, such as document signing, without the need to pay additional fees.“ May 20, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Additionally, occasional lag and limited customization in certain areas can impact the overall user experience.“ April 2, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity.“ April 2, 2026 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.“ September 18, 2024 JB James B Owner PartnerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, I was pleased with PracticePanther but we had to make a switch because its lack of document management and lack of a robust client portal made other options more attractive for us and our clients.“ June 10, 2026 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They sometimes have lagging issues with the server but it could only be for me and my end. “ March 24, 2026 TI TERRIYANNA I OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is excellent for keeping case files, documents, and contacts all in one place.“ April 12, 2026 Nils W LawyerLegal Services, Self-employedUsed the software for: Less than 6 months. “Although the interface is to the point, it does feel outdated. “ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 528 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ibukunoluwa S. Medical Assistant Law Practice Used the software for: 6-12 months ### "A platform that reduces cost and optimize workflow" March 23, 2025 5.0 I was able to use it to integrate payments and improved operational efficiency Pros It is a vital app that centralize case management and automation Cons Its Enhances client communication and secure portal Review Source DM Derek M. Partner Law Practice Used the software for: 2+ years ### "Excellent Legal Software (Practice Panther)" January 3, 2025 5.0 Overall, excellent experience with Practice Panther. Customer support has been very good over the years. Pros Very user-friendly software for our law firm. Customer service very good, as well. Would highly recommend for law firm use. Cons Nothing stands out. Only negative quality is that saved e-mails cannot be expanded into an ongoing e-mail string. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Needed a better product that was better user friendly. Review Source MM Michael M. Managing Attorney Law Practice Used the software for: 2+ years ### "After years of begging them for real fixed price billing, I'm giving up." June 2, 2018 3.0 It was a good start to law firm management, now I need something that works like a law firm needs to work, not force my law firm to work like the software wants me to. Pros It's easy to learn the basics. The calendar is good, it's helpful that they show tasks there. Searching is great. It's totally adequate if all you do is bill for time and integrate with Quickbooks. Cons Panther has no report on Items (e.g. how much of your revenue is from Document Drafting vs Litigation). To get such a report, you MUST integrate with Quickbooks. But the biggest problem is that Fixed Price billing (what they call "Flat Fee") is worthless. Fixed Price billing was clearly an afterthought, and their implementation has not changed at all since the early days when I started using it: 1) It does not let you assign an Item as you can with time entries, so you can't easily tell Quickbooks that a Fixed Price invoice was for a trademark application, not doc review; 2) You can't assign a lawyer to a Fixed Price billing, so you cannot get a report to help you pay everyone proportionally to their Fixed Price billings; 3) Fixed Price matters become immediately billable even if no work has been done, so you must manually keep track of when it's time to invoice for a Fixed Price matter, and there's no report on billable Fixed Price matters; 4) When entering time on a Fixed Price matter, there's way no way to check whether you are about to exceed the budget, and no way anywhere to compare budgeted vs actual. If you're a modern firm moving to fixed price as much as possible, you'll spend a LOT of time looking for work-arounds, and you'll find that implementing your work-arounds will chew up any time saving you might have gotten from using the rest of the software. I can't wait to change to software that does Fixed Price right. Review Source Response from Paradigm August 30, 2018 Hey Michael, thank you so much for you feedback. I just wanted to let you know that based on the feedback of our users, yourself included, we have implemented a NEW FLAT FEE pricing option. We are the ONLY ones in the market to offer this function! We understand that the needs of our firms are constantly evolving and we value the suggestions and feedback of all of our users. You can check out the guide published by our training department here: https://support.practicepanther.com/contacts-and-matters/getting-started/flat-fees-tutorial Furthermore, visit our updates page for past and future releases. https://www.practicepanther.com/law-firm-practice-management-software/ Thanks for being a valued customer from the beginning! TS Tracy S. Graphic designer Entertainment Used the software for: I used a free trial ### "Efficient Legal Software for Managing Cases and Billing" May 14, 2026 5.0 Reliable legal software that improves organization, workflow, and team productivity efficiently and quickly Pros Easy case management, billing, and client communication tools that save time daily. Every time you use it Cons Some advanced features take time to learn, and pricing may be high for small firms just starting out. Review Source KI Kareem I. Managing Lawyer Law Practice Used the software for: 1-2 years ### "Great app which meets my firm's needs" January 3, 2025 5.0 Excellent app which helps me manage all my firm tasks Pros Price and range of tools within. Helps me with reconciliations. Cons Mobile App sometimes thinks that a Task that I saved is still in draft form and asks if I want to reopen it Switched from [Clio](https://www.capterra.com/p/105428/Clio/) price is the reason that I switched to be honest Review Source SW Suleiman W. Associate Attorney Law Practice Used the software for: 1-2 years ### "Efficient and User-Friendly Case Management" September 18, 2024 5.0 My overall experience with PracticePanther Legal Software has been positive. It has greatly improved the efficiency of managing cases, tracking time, and handling billing, all within a streamlined, easy-to-navigate platform. The cloud-based access and integrations with other tools enhance productivity and flexibility. While there are some limitations with the mobile app, the software overall is reliable and user-friendly, making it a valuable asset for running a legal practice. Pros I appreciate how PracticePanther Legal Software streamlines case management, making it easy to organize and access critical information. Its user-friendly interface allows for efficient time tracking, billing, and client communication, which saves valuable time. The cloud-based functionality ensures that I can access my files securely from anywhere, and the robust integrations with other tools enhance productivity. Overall, it simplifies day-to-day operations and helps manage my practice more effectively. Cons The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I switched law firms and my current firm uses Practice Panther. Review Source DF David F. Attorney Legal Services Used the software for: 2+ years ### "Easy to use yet robust " October 11, 2024 5.0 Very very good. It would help to speed up technical issue responses. Pros Easy to use. Intuitive design. Client portal is nice. Cons Delay in transferring payments and high fees Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Too expensive from prior software and others Review Source KM Karima M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Happy with Practice Panther" September 20, 2024 5.0 Overall I am happy with Practice Panther. Pros Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. Cons Slow post of collected payments. I have to wait almost a week to get paid. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) I switch because of the client portal feature and the document automation. Review Source JB Jennifer B. Principal Law Practice Used the software for: 1-2 years ### "Panther Experience " September 4, 2024 5.0 Easy to use and well priced compared to competitors. Able to tailor to what we need. Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing PracticePanther Legal Software Price and Tailor services to what we need. Switched from [Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) Needed cloud based software not only on desktop Review Source Brad W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Best in class legal software " May 31, 2019 5.0 Pros PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity. Cons Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner. Review Source JD Joseph D. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther Integrations with Key software is a great advantage" February 28, 2023 5.0 I am very pleased with PracticePanther. Very easy to use. Does what we need. Pros Integration with quickbooks and the ability to take credit card payments through PP helps make collections and billing work well with all team members being able to take payments without needing all of them to be able to get into quickbooks. Cons Having restart searches for contacts or matters when we did not find the one we were looking for i.e. multiple persons with same name. and having to search again. Would like to be able to have reporting using matter type. Being able to customize reports would be great. Some reports show graphs but are hard to get the information ranked like the graph Reason for choosing PracticePanther Legal Software Vendor at Conference provided a demo which was very compelling. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) PP was web based and had more intuitive interface. Review Source NK Noah K. Owner Law Practice Used the software for: 2+ years ### "Amazing Software" January 25, 2022 5.0 Fantastic experience. We started on the lowest pricing tier (which already comes with 90% of what you need) and as our practice grew and we wanted to add some additional efficiencies (like automating through Zapier and ToDoist, etc.), we slowly grew to the highest tier, which adds a lot more integration. Also, their customer service is great. Pros Being able to integrate all of the features expected of a legal management software in one, but in such a intuitive way. Cons Nothing. I am very happy with it. We've been using it for 2 years and they keep adding great additional features as we and other request them, but its still not clunky. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software We tested other products including Clio and MyCase and decided with Practicepanther. Its been great. Review Source LP LaJoyce P. Sole Practitioner Law Practice Used the software for: 2+ years ### "Long Term PracticePanther User" July 16, 2021 5.0 It has been a wonderful experience. Pros I've been a PracticePanther user for four years now. The most important factor in my selecting PracticePanther was the ease of use. With my prior software, I had to hire independent contractors and pay for "maintenance agreements" just to have access to the help desk. With PracticePanther, their support team can assist. More important, they have videos that will walk you through the process of setting up the various systems and integrations. Finally, I love the integrations. PracticePanther integrates with Microsoft Office, Box, Dropbox and Quickbooks. Your information stays in it's original locate with seamless access from PracticePanther. Cons Initially, there was a big push to produce new features. I'm not seeing new features coming out as frequently. However, I would note the quality of the new features, e.g., workflows with conditional logic and e-signatures. Reason for choosing PracticePanther Legal Software Ease of use, did not require me to hire independent contractors and the integrations. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Lack of technical support. In 8 years, I was never able to get the program to work in functional capacity. Review Source MR Michael R. Owner Law Practice Used the software for: 1-2 years ### "Great platform for small firm." January 3, 2025 5.0 Love it. I recommend it frequently. Price is fair. Pros Ease of use. Intuitive. Has everything I need. Cons Customer service is largely via email. Hard to get a person on phone. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software I preferred time keeping to that of Clio. Review Source AO Aska O. Chief Legal Administrator Law Practice Used the software for: 6-12 months ### "User-friendly software but there are still room for improvement to effectively serve larger firms" May 8, 2019 4.0 (continued from Cons) This sorting function for customized fields will potentially save us a lot of time. (3) Tags are great features, but the ability to sort the data using the tag is very limited. When you search using multiples tags, the software only recognize it as Tag 1 "AND" Tag 2, and gives you data that has BOTH tags. For instance, it's only "Show data that has Tag A AND Tag B". You can't do "Show me the data that has Tag A OR Tag B". You can't search data that DOES NOT have the specific tag either. If the search function in Tags was more comprehensive, it will allow users to expand the usage of tags and give users more flexibility as to how we can efficiently search the data we need. Practice Panther Tech Support has been aware of the suggestions listed above. However, there has not been any update on the progress, and we do not know if these functions will be ever available. We definitely would like to see them implemented very soon. I am open to revise this review once these functionalities become available. Pros This software is intuitive, easy to navigate and very user-friendly. Tech support is promptly available and they are very patient. Practice Panther continues to make improvements on the software and they listen to their customers feedback. They have fixed our issues with our calendar being very slow to load. It's fast now and working very well. Cons There are still room for improvement in terms of features and functions. (1) The format (layout) of the calendar is not user-friendly for mid to large firms with more than 10 employees. Everyone's events are scattered across the calendar and overlap with each other which makes difficult to identify availability for specific staff. Events are displayed with different colors assigned to each staff. It's hard to follow 10+ different colors on computer screen and it is definitely not working for staff who are color-blind. It's really difficult to see who has appointments at each hour throughout the day. We suggested to have columns for each staff so that it only takes a glance to identify who is available when, just like how calendars are in Time Matters from Lexis Nexis. (2) Sorting function for customized fields is not available unfortunately. What makes this software great is the customization you can make to fit it to your exact needs. However, customized fields are not sort-able, and without the sorting function for the customized fields, data is not as valuable and usable as it should be. As a legal administrator who manages the data and runs productivity report for legal staff, we are currently spending a lot of time downloading the information from the software to MS Excel, sorting and manipulating the data in Excel, and finally coming back to the PracticePanther to make necessary changes within the software. (Continues to overall experience) Review Source EJ Erik J. Director Law Practice Used the software for: 1-2 years ### "Some good functions, some less good and some missing. " July 20, 2021 4.0 Pros 1) Multi currency. 2) Generate case numbers automatically. 3) Rather good case handling. 4) Ability to add cusom fields. 5) Integration with Chrometa (but it is not that good) Cons A) Doument generation from templates. Why not use the Word merge fields? If so, you can remove empty lines, use if ... then ... else clauses and a lot more. B) No real good way to generate my own code to be called. C) Does not prevent double import of time records from Chrometa (huge draw back). Reason for choosing PracticePanther Legal Software ADVICE The market is full of legal practice software. It normally means that none of them are really good or flexible enough or make you independent enough. It is very hard to lock yourself into a software thatmight cease to exist or that you need to move away from. Open database structure wopuld make the product more appealing, as the database then can be acessed easier by external software or software you build yourself. Review Source Hossam M. Commercial lawyer Legal Services Used the software for: 6-12 months ### "It has really changed the way we interact with our customers" December 22, 2022 5.0 My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend him to anyone who owns a law firm. Pros Look and experience became one in every of our figuring out elements to align with PracticePanther. It's exceedingly smooth to use, and maximum of your facts is to be had on every occasion you want it. In immigration law, there are a variety of very vital dates and data to hold music of, so being capable of create all of the custom fields we wanted became a large win. I additionally love how smooth it's miles to hold music of our bills. We can mechanically music who made the payment, after which comply with up with every person we nonetheless want to get hold of from. Giving our clients greater transparency actually indicates that we will use generation to enhance our services. Cons There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time consuming because you have to wait for it to load. Review Source Scott M. W. Lawyer Law Practice Used the software for: 2+ years ### "Amazing program! " November 19, 2018 5.0 I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes. Pros PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice. Cons Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team. Review Source Response from Paradigm November 22, 2018 Thank you so much Scott for the extra kind feedback! JP Jeff P. Managing Attorney Legal Services Used the software for: Less than 6 months ### "Terrible practice management software" June 7, 2019 1.0 When you sign up, you'll get an invitation to a live webinar two weeks out. Totally unhelpful for someone trying to get up and running. I have been using PracticePanther for about one month, and I'm already considering changing to another PMS. The money I spent on PracticePanther is a sunk cost. I really think I should just cut my losses because if I don't, I'll end up spending a lot of time trying to manage and work around the software. I really don't feel like it's saving me any time at all. I would probably be better off with T-sheets, Quickbooks, and Law Pay only. Pros Clients can pay online. I honestly can't think of anything else to say. Cons Where do I start? The time keeping function is terrible. You cannot edit start and stop times. You cannot start and stop multiple timers in the mobile app. The software auto-saves frequently, and when it does, it moves the cursor in the entry to the end of the text. This is annoying. You cannot start a timer and then add the client-matter without causing the time to round up. The syncing with G Suite is bad. The software will not sync with all the fields in Google Contacts, and the "custom fields" in PracticePanther do not sync into Google Contacts. This results in a lot of duplicate data entry, which is what I was trying to void with practice management software. The software does not sync will with Google Drive well at all either. Apparently, you can't have any folders in Google Drive with the same name. For example, Client\_01\\general and Client\_02\\general would result in an error and none of your Google Drive documents will be visible in PracticePanther. The software billing feature is terrible. First, you cannot have multiple companies or entities tied to the same individual. Thus, if you have a contact who owns multiple businesses that are clients, you will not be able to list all those businesses under the client's name. To make matters worse, you can only email invoices to individuals who are listed under the company. I had to create multiple dummy contacts called "Accounts Payable" just so that I could email my clients their invoices. I ran out of space. Review Source Response from Paradigm June 24, 2019 Hi Jeff, Thank you so much for taking the time to join our team on a training call, and for discussing the features and functionalities you would like to see incorporated into the software on our follow up call. As mentioned, some of the functionalities, specifically regarding Google, are limited by our integration partners. However, we will, of course, update you if any of the discussed functionalities change at any point. We are constantly working on improving our user experience and your comments and feedback are greatly appreciated. Thanks again for your time, please feel free to reach out to us if there is anything we can help you with. Thad S. Managing partner Legal Services Used the software for: 6-12 months ### "Slow and often times down. " July 2, 2019 2.0 When it's working properly, it is easy to use and intuitive. Unfortunately, it gets hung up a lot when you're trying to sort activities and task lists. It seems to be down quite often on Monday mornings. At least once or twice a month in the last six weeks or so. It's down right now (Tuesday, July 2, 2019) and my firm of 27 people cannot use the software. It was down last week for over an hour. Yesterday, it was getting hung up when I was trying to view the "task list" and there are several tasks that I needed to complete for my clients. In the past, the calendar kept getting hung up and our front desk team of three people had to keep our clients on hold for extended periods while they were waiting for the program to load. We went through their customer service channels and ask them nicely and with increasing urgency to please resolve the issue. Nothing happened until we posted a negative review and they fixed it within a day. Then they caused by telephone and asked us to take down the negative review. I'm starting to wonder whether they actually work weekends in order to do system maintenance of the program is not down during the week. Pros It's very intuitive which makes it easy to use. It integrates well with Law Pay. Cons It gets hung up a lot. The program is down for long stretches during the workday. Review Source Response from Paradigm July 10, 2019 Hi Thad, Thank you so much for your review. Ease of use stands at the top of our priority list, so we're glad to hear that you find PracticePanther to be intuitive. We pride ourselves with an uptime of 99.9% and we do apologize for any slowness you may have experienced over the past month. We have seen higher than usual spikes on the server and have implemented upgrades to scale our environments which should prevent these slowness occurrences in the future. Regarding July 2, there was a widespread issue with an application PracticePanther utilizes called CloudFlare that caused errors for some of our users. For immediate server updates, you can also subscribe to our Status Page to receive real time server status updates: https://practicepanther.statuspage.io/ We apologize for this inconvenience, understand your frustration, and appreciate your feedback. Stephanie J. Attorney At Law Law Practice Used the software for: Less than 6 months ### "Solo Practice Law Firm" October 29, 2018 5.0 Practice Panther has been great with helping me stay on track with my QuickBooks accounting; and staying organized with client files. As a solo practitioner, it was important for me to be able to do all things necessary to maintain a viable business, and perform at a peak level for my clients while juggling every hat. Practice Panther has exceeded my expectations. Pros Ease of use, and tutorials that allowed me to quickly gain the requisite knowledge for utilizing each feature were absolutely critical to starting my law firm. One of the greatest assets to Practice Panther is its amazing team. I love the one on one trainings, and how many of the features I had questions about were already on the agenda for discussion (provided by the team member conducting the training ahead of time). Thus, saving me time, and only needing me to add additional ones, if necessary. I love the tutorials, templates, pop ups, and live chat features. Live chats have been so helpful in a pinch when I encounter a new challenge with things like linking two client matters together. I love how links to possible video tutorials pop up, while I am waiting for a team member to reply, to see if my question can be answered with one of the step by step videos . I use those videos for future references all the time. Cons There is nothing I do not like about the software. I only had one hiccup with syncing the LawPay feature with Practice Panther, and one of my client's could not submit their credit card payment online. There was an additional step after your LawPay account is approved, and you must go into your Practice Panther account settings to select the banking accounts that you want to use with LawPay. There were no instructions for this step in the process. However, this appeared to be more of a LawPay issue due to the 3 day time delay for approving the LawPay account. Because Practice Panther is so easy to use, I was actually able to figure out where the problem was, and get my client's payment through within a few minutes. Both Practice Panther and LawPay were quick on responding to the issue, and did an amazing job. Review Source BS Barbara S. Attorney Law Practice Used the software for: 2+ years ### "Practice Panther is excellent law firm software" July 3, 2022 5.0 Pros Time-keeping, billing, and contact management are our most-used features. Cons The templates are ridiculous! There is not nearly enough flexibility in fields to make them useful. Reason for choosing PracticePanther Legal Software Practice Panther was much more intuitive. Review Source David S. Director of Technology & Operations Law Practice Used the software for: 1-2 years ### "Midsize Law Firm with diverse practice areas" September 28, 2018 5.0 Our Attorneys love being able to access case data and records from anywhere, and I have been very happy with the development pipeline. The Panther team has been adding request features regularly since we began our migration over a year ago. They're based out of Miami, which was also a big selling point for our firm since we are located in Southwest Florida. Their support staff is incredibly responsive, even an issue requires escalation. Pros Our team has a number of favorite features, being able to access Box via the Panther Mobile app is a big one, and being able to shoot text reminders to clients about appointments and deadlines is another favorite, but how much time Panther has shaved off of our billing cycle is definitely the top. Using Panther, we have cut in half the time it takes to review and approve pre-bills, invoice the client, and get paid. Cons Being a larger firm and having migrated case management software several times already made the transition and adoption challenging. Practice Panther allows for very easy import and export of information as csv files, which is great for producing your own reports, but created a lot of front end work massaging data from the previous system in order to import into Panther. As of Summer 2018, the QuickBooks integration is a little basic and still needs some work. Review Source AS Aryn S. attorney Law Practice Used the software for: 6-12 months ### "Not Impressed" July 7, 2023 1.0 PP is my worst experience with a file management program. I have nothing positive to say other than the billing system isn't the worst I have used. Pros Nothing and I would never opt for this file management system. Cons Customer service is terrible. It takes forever to get a response and PP doesn't really want to have phone call to discuss a PP issue. Instead, PP prefers to engage in time consuming and unhelpful texting through its platform. This is a file management program for a tiny law office that doesn't really need to keep good records or track of dates. Review Source Response from Paradigm July 20, 2023 Hi Aryn - thank you for sharing your experience. We've had a manager on the team review your case and they're reaching out to you to schedule a follow-up. I know a representative previously reached out to troubleshoot your issue live, so we're hoping we can circle back on this to provide a timely resolution. JJ JG J. Office Manager Law Practice Used the software for: 2+ years ### "Developer Issues" March 9, 2021 3.0 Overall the program is subpar. It is great for simple billing tasks but customer support response time is lacking and the developer has limited the software to basic usage. Every time I raise a question about something simple that is not available I get the standard "that is a developer question" Will be looking for other programs to utilize that are geared more towards our needs. Pros The product is easy to manipulate and anyone can migrate through entering time. Cons Their billing templates are not interchangeable. I have clients that use different placements for the law firm id/customer id. Contacted customer support (as there is an option to copy the template) to find out how to reverse the 2 columns and was told that it cannot be done and that he would bring it up with the developer. I highly doubt that that is the case since I never received any response back. This means that each month I have to go into the ledes file and reverse the numbers in the 2 columns. Very time consuming and not realistic if you have more than 1 client utilizing ledes billing. Also, their reporting is horrific as you cannot create your own customized report. Review Source Response from Paradigm March 31, 2021 Hi JG, we appreciate you taking the time to leave a review. We are happy that you found PracticePanther easy to navigate and apologize you had issues with the billing templates. Our development team was notified of your request for this change. If you have anything else we can help with, please let us know. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.