Who Uses This Software?

River is ideal for large and mid-size companies and government agencies that want to implement mentoring and support employee development.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • River
  • riversoftware.com
  • Founded 1994
  • United States

About River

Ideal for companies and government agencies with 500+ employees, River is award-winning mentoring software for business. As a scalable SaaS solution, you can configure River to run multiple programs within one platform. Launch, manage, measure, and grow your program with River. From our proprietary matching algorithm and matching options to our monitoring check-ins and reports, you can configure River to suit your needs. Ask about our consulting services and training! Contact us to learn more.


River Features

  • Action Item Tracking
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Course Management
  • Goal Management
  • Mentor Matching
  • Program Management
  • Progress Tracking

River Reviews Recently Reviewed!


Full featured mentoring platform with personalized support

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support I get from the team at River. My company has a number of unique mentoring programs and I'm able to incorporate my account specialist into every aspect of the design and implementation process.

Cons: With more companies trying to quantify the value of mentoring, I think it's important that River work on both their reporting and survey tools to be more competitive with other companies that are in the same technology space. I've seen demos recently where their reporting capability makes it very easy to "tell the story" of mentoring, and that's not something I have at River right now.

Overall: The benefits of having a dedicated mentoring platform are flexibility, a strong end user experience especially for mentor circles (though I think it leans heavily in that direction and not as much for 1:1) and world class customer service from the top down

We use it to develop mentoring relationships in a business environment to improve specific skills.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly, fun to browse around look at people's profiles and excellent customer service!

Cons: It is not cheap but the cost is absorbed by our company and it allows up to 1000 users. I can't think of anything negative to say and if your company decides to buy it, it is a great tool to connect workers in a big company and maintain a high level or morale.

Overall: Developed mentoring relationships that are designed to improve specific skills such as becoming a team leader for example. I work for a company that employs over 35000 around the globe, and I have been able to create and maintain great relationships thanks directly to this software. This fact, in the end, improves productivity by maintaining a healthy work environment.

River Software - a great company to partner with

Nov 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart recommendations of content, people and groups based on competencies selected by the user.

Cons: Like any fully featured software program it can be a bit of challenge for end users to master.

Overall: Our experience with River software was one of working with a trusted partner.

They were great to work with and delivered on every promise that they made. They also went out of their way to help our program succeed by investing in software development that enabled us to track real-time user experience (xAPI).

Their depth of knowledge in mentoring -- both formal and peer, is unmatched and this evident in the configuration of the River platform.

Anyone interested in developing a social learning program could do no better than to engage River Software.

Recommendations to other buyers: Be sure to check out the xAPI capability-- it offers a means to do robust analytics on social learning. I am not sure that its competitors have this feature.

Review by Janice

Nov 21, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface and all its features for collaboration.

Cons: Scrolling when we try to find someone's post.

Overall: The Community Manager Certification Program uses River for collaboration opportunities within our learning groups. They are able to share comments, references, polling, and other learning experiences with ease. The platform provides the social learning aspect of the program that we could not use on other platforms. Collaboration is the highest goal set for the program. Using River as our platform allowed us the opportunity to win Silver from the Brandon Hall Awards in "Best in Collaborative Learning" category.

Recommendations to other buyers: River is a great tool to encourage social learning in a trusted space.

River Mentoring Software is more than just a mentoring system!

Nov 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, excellent product and process support from the River team

Cons: Although it is excellent software; don't think it totally runs by itself; there still is a need to set strategy, and support the process internally.

Overall: We've been using River's various versions of mentoring software since 2008; their workflow has streamlined with simple but elegant features for our users; with state of the industry mentoring operational excellence processes and support.

Recommendations to other buyers: River demonstrates they are committed to being an industry leader in the social learning/mentoring venue.

Mentoring Made Easy

Jan 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and I highly recommend. Great support, tools, and ideas towards strengthening our mentorship program.

Cons: Nothing bad to say. This is a good get. The only thing is there may be an initial learning curve before a user feels comfortable.

River - mentoring web platform

Dec 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The river has been an excellent partner for Sodexo since 2008. They make it possible to reach thousands of people who otherwise would not be able to connect in our large, decentralized organization in both 1:1 and virtual community relationships. They have consistently provided high levels of client satisfaction and their thought leadership has helped shape and evolve our mentoring strategy over the years. I recommend River if you are implementing, sustaining or evolving a mentoring program in your organization.

Innovative Partners

Nov 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Matching people into mentoring partnerships with ease in a large organization.

Cons: Updating system for active and inactive employees

Overall: As our organization continues to use River in new ways, the River team works along side us to create the right experiences for our users. I value the partnership and innovative collaboration.

A great tool that continues to evolve

Nov 09, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: River has been amazing to work with as a partner. Every encounter has left me feeling like they are invested in helping us find the right solution for us and are not just interested in selling us any solution. Their team is collaborative, flexible and very responsive.

Many Years of Positive Experiences with River Software

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The River software has made getting involved in mentoring, as a Learner and Advisor, very easy in my organization. River offers support and ideas that allows us to continually improve our social learning/mentoring process.

Early on in the process but very impressed!!

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of utilizing the River software is great. The service is outstanding. While we are early on in the process we've been very pleased with all that River has provided us to date.

Cons: Nothing yet. We are launching soon which will be the real test.

Overall: see above

Very easy to navigate

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This is a wonderful program. The company is constantly updating and making improvements. It is very easy to navigate and easy to understand.