Dispatch Direct

Dispatch Direct

5 / 5 2 reviews


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4,995.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dispatch Direct
  • www.dispatchdirect.com
  • Founded 1998
  • United States

About Dispatch Direct

Dispatch Direct is state of the art service dispatch software designed to manage the dispatching of personnel and resources. With Dispatch Direct, the touch of a button will give you all the information you need to manage your daily service calls, including the location of your service people, appointment schedules, length of time spent at each call and project status.


Dispatch Direct Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Dispatch Direct Reviews

Dispatch Direct Review

Aug 11, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Dispatch Direct allows us to keep track of and schedule time for 19 engineers across 4 offices in 3 states servicing over 500 customers. Without the high visibility of our team member's appointments provided by the Dispatch Board and the capability to quickly input, prioritize and schedule service calls we would not be capable of managing our daily workload. In addition, our technicians can easily drill down into a customer location to determine what equipment and contracts a customer has as well as the service history. Finally, once a service call is completed Dispatch Direct conveniently allows us to enter our onsite time, travel time, and other pertinent information required for billing. In short'we could not function without it and our business is extremely efficient because of it.
Scott Wegner
Partner ' Sikich LLP

Cons: None that I can think of

Overall: Highly recommended

Dispatch Direct

Jul 08, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We use Dispatch Direct for:
T&M Service Calls
Billing T&M Calls
Non-Billable Warranty work
Multi-Day/Multi Tech Installations
Service Maintenance Contracts including scheduling PM calls.
Proposals

An approved proposal can become a Work Order, then become an invoice.

Payroll hours & Invoices flow electronically into our accounting system.

Scheduling is incredibly easy with the Dispatch Board. We have 9 different Dispatch Boards set up for different departments and users.

Cons: The interface to payroll took awhile to get operational to handle all our exceptions.

Overall: A+. Dispatch Direct is the best software that I have used in 30 years in business. It keeps our business organized. Everyone can see at a glance what is happening.