Who Uses This Software?

Community foundations, private foundations, education foundations, associations, higher education organizations, corporations, etc.


Average Ratings

93 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SmarterSelect
  • www.smarterselect.com
  • Founded 2007
  • United States

About SmarterSelect

With an over 98% customer retention rate and over 97% customer satisfaction rate, SmarterSelect provides a comprehensive, yet easy-to-use, online application management solution for scholarships, grants, awards, fellowships, data collection, etc. Create, collect, analyze, and evaluate applications using our mobile-responsive user interface, text message notifications, inline calculations, dynamic application rules, online recommendations, file uploads, and much, much more.


SmarterSelect Features

  • Applicant Management
  • Applicant Portal
  • Commenting / Notes
  • Customizable Forms
  • Interview Management
  • Recommendations Management
  • Reviewer Management
  • Scoring
  • White Label

SmarterSelect Reviews Recently Reviewed!


Capterra-loader

Great software. Great support. Great value.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Smarter Select is an easy-to-use platform that meets many needs for our organization. We can easily and quickly create custom applications for our variety of grant and scholarship programs. We find it very valuable to have online evaluator access, which allows our committees to get a jump start on the review process, oftentimes allowing them to reduce their number of in-person meetings, which is a big plus for busy schedules. Because application data can be easily exported into a csv/spreadsheet file, it is easy to upload to our database management system, which saves me countless hours of data entry. When I have had issues in the past, their support staff have been amazingly responsive -- my issues are often addressed and fixed the same day. I also appreciate their focus on education. Their free webinars have made it easy for me to understand the software's capabilities and new features and upgrades. All around, I'm a big fan of Smarter Select and would not be able to do my job as efficiently or easy without it!

Cons: Honestly, I have very few negative comments concerning Smarter Select. There are a few quirks to the system that you have to get used to, but once you do, it's very reliable and easy to use. Honestly, I'm hard pressed to come up with an actual con. If I can offer an improvement, it would be that once users log in, they could see any applications they have yet to complete, instead of just past applications. I would also like a way to better sort disabled past applications -- we have a lot of different apps and it gets a little crowded looking through our history. Other than that, it really is a great product.

Overall: It's easy to make custom applications and export the data from those applications, which saves time doing boring data entry work. The custom options help me offer tools to our review committees, which makes their partnerships with us more meaningful. It also has turned our application process nearly paperless, which saves us printing and paper costs, and makes looking up historical information easy.

Vendor Response

by SmarterSelect on November 29, 2017

Hi Katrina,
Many thanks for your review! Our support team will contact you shortly with info on how applicants can view apps they need to complete.
Regards,
Robert

SmarterSelect for Grants and Scholarships

Aug 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program continues to evolve in response to user input. Technical support and online tutorials make program creation and editing simple. The ability to copy & edit programs makes preparation for annual grant & scholarship cycles quick and easy. The creation of 40+ scholarship programs, some requiring unique applications and some utilizing a common application was initially a daunting task, but once the initial time investment was made, each year requires less and less time. The program itself is not difficult to use. The more complex and diverse your needs, the more complex the process becomes; however, an information technology or programming specialist is not required.

Cons: Latency. The time it takes to move between applications can cause frustration for system administrators and evaluators.

Overall: We have been a SmarterSelect "Bells & Whistles" subscriber since 2012. A a county-wide community foundation we utilize the program for our annual community grant cycle, multiple teacher grant programs, and over 40 scholarship programs. Each of these programs including a application, grant acceptance, and final report component. We evaluated multiple software programs before selecting SmarterSelect and continue to review programs recommended by our field. We have not found another program that offers the flexibility, features, and functionality of SmarterSelect. The SmarterSelect development team is receptive to ideas for new/enhanced features and is very responsive to issues.

Robust yet simple to use, and at an excellent price point

Sep 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy for even not tech-savvy people to pick up, but with a respectable amount of customization. The look is modern for both the front- and back-end and I appreciate how much thought went into making features on both ends appear and feel as such. Customer support is responsive and have gone through great lengths to identify issues and stress-test solutions, which is again greatly appreciated.

Cons: This has only happened once to my knowledge but when some back-end autoscore stuff broke, the process to identify the problem and fix it took longer than we had hoped, and it really dragged down our evaluator experience. So I would say perhaps the stress-testing is not rigorous enough.

Overall: I am the SmarterSelect power-user at my organization and my experience with the tool and customer support have been overwhelmingly positive on the whole, but not without the occasional hiccup. I like how easy it is to get the hang of using the tool, and how responsive support is when something breaks (and this rarely happens). Our applicants and reviewers alike find our app better than most, which is great. However, there are features available that seem more beta/not fully thought out than ready, and issues which required weeks of back and forth, but none that are dealbreakers. Compared to the competition, I like how this tool has a good blend of customization and ready-out-of-the-box feel, with good mass communication features; most of the other platforms out there only do well on two of those.

Recommendations to other buyers: If the tool can listen to CRM platforms without a significant jump in cost, it may present ways to attract a broader user base. On the flip side, I can also see how this may cannibalize on the R&D time and money spent developing and polishing the bells and whistles, like report functions.

Vendor Response

by SmarterSelect on September 16, 2016

Hi Jackie, Many thanks for your review! FYI, earlier this year, we added a dedicated software Quality Assurance person because "even rarely breaks" is not good enough for us. Also, we have some Single Sign-On CRM integrations and are planning for more.

Works well for scholarships - not quite as adaptable for grants.

Aug 29, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The scholarship program is relatively easy to use, and the support staff is usually quite responsive and helpful.

Cons: For grant applications, there are limitations because the grants show up under the name of the person who completed the application rather than by the name of the organization. Smarter Select has developed a couple of work arounds to help ease this problem, but it does present quite a bit more work on the backside.

Also, for our teacher recognition program, the nominator is the one who shows up, rather than the nominee. This is an ongoing problem that we haven't really been able to solve. Our program is pretty unique, so a solution is probably not on the horizon and may not be worth Smarter Select's efforts to fix it.

Overall: This program was designed to work with scholarships, and it does very well for that purpose. We also use it with our grant process and with a teacher recognition program where the nominator is not the person eligible for the award. There are definitely limitations and drawbacks for these processes.

Recommendations to other buyers: Use the common app whenever possible to link your applications - it is very helpful. Be careful when you get in the if / then programming phase. This can get difficult to manage rather quickly, particularly if you have a long string of conditions.

Vendor Response

by SmarterSelect on September 09, 2016

Hi Susan, Thanks for your review! Stay tuned for some improvements to customize your Apps table view.

Online scholarships made easy

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Once you understand the logic of the software, it is very easy to set up your own application. I found the evaluation process easy to understand and use as well.

Cons: I wish there were a guide to explain the hierarchy of the application design. I stumble around creating and deleting pages, until I can figure out what I want to do. If there were a prompt you could click on that explained this easily, I would appreciate it. I don't create a new scholarship application so frequently that I can keep this memorized.

Overall: SmarterSelect started hosting our online scholarship last year. I admit that I was apprehensive. I had been with our previous host for nearly 12 years (they changed their business model so I was left looking for a new site at the last minute). SmarterSelect's staff guided me through set up and learning their new system. Customer service is very good. I always get a quick response, and it is easy to set up a phone or web conference with the staff. And they are very good about helping you think through the logic of your questions and the question formats that will get you the information you want. I'm very impressed and very glad our program signed on with SmarterSelect.

Recommendations to other buyers: You need to develop a system that works for you, both in how you want the application designed and how you want to evaluate the applications. But once you figure that out, the program works well. For instance, I had to figure out what print-out format would work for me in the evaluation process (some of our readers wanted hard-copies). It took a bit of experimenting, but I finally found something that worked for me.

Great Price to Quality

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use, Great price to quality for the program.

Unlike others, they don't raise prices dramatically every year and have kept the prices down, which is great for smaller budgets.

Also While keeping prices down they've added more and more features.

All problems I've ever had have been user error and not with their program.

With the mid-level package there's SO MUCH you can do behind the scene to evaluate and rank (although matching still remains elusive).

Any service to the site they've given plenty of notice so we can let students know the site will be down. Site stability and speed has been great.

Cons: No number to call right when you're having a problem-you have to send an email.

To be fair, this is responded to promptly, but still...

Once you know how to use the program it's very easy but there's no manual. Videos/support site and the topics are ok and expanding. Webinars help but can sometimes lose focus.

Overall: I've used this for 5 years and the experience has been excellent. Unlike other programs, the price is terrific for the quality of the program and ease of use. They have only expanded their features. While lacking a bit in the matching side, they have so much that can be implemented behind the scenes.

Capterra-loader

The platform is easy to navigate and very helpful. I do have issues with getting responses from CS.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the new features and how easy it is to contact/update applicants. Creating our own blast emails and having the capability to edit pre-formatted ones also helps us with our unique application process.

Cons: Whenever I have an issue with the platform, or unsure about the limitations of a feature I find it difficult to contact customer service or a specialist. The "Submit form" process is not personable and difficult to explain the issues I experience. I would prefer to have an account manager to discuss how to maximize the efficiency of the platform rather than the videos, which are not helpful in our unique process. Also, I would like to have the capability to split the application into phases, and not sure if that is possible with this platform.

Overall: This has helped our program streamline our application process. It also makes it possible to contact applicants and receive documentation more efficiently. Thank to this program we are able to track metrics and properly evaluate our recruitment and program.

Capterra-loader

Switched from emailed applications to SmarterSelect - saved us a ton of time!

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Soooo streamlined! I love that I can customize the application to meet my needs. Students say it's a much better process on their end, and I get better results because the parameters of the app require them to upload certain file types, require answers to some questions, and flag if they miss any questions. A huge time saver on the administrative time for me - and there are reports I can pull throughout the application period to keep my finger on the pulse of things. Plus, my evaluators can quickly review the apps and rank them without needing to open and download lots of files - and again, easy to pull reports. Huge timesaver and brings us into the 21st century!

Cons: The learning curve is there - it takes a while to get the knack of things. And setting up the application and revising it to be exactly what you want can be cumbersome. There's not a great way to test the application other than creating "fake" applications to ensure everything works smoothly. That said - it works very well for our needs and allows me to process more apps in less time with much less frustration for both me and our candidates!

The best for the job!

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SmarterSelect listens to their customers and are constantly looking for ways to further improve. Their tech support is the best. They address every question quickly and with thought to answering in such a way that I understand the solution. I never am led to feel my question was too small.

Cons: n/a

Overall: Our school district worked with a Word document application for years and really needed to advance to an online application process. Our tech department suggested rather than create something that may not work, that we search for a product reasonably priced that included a good support system. The tech department was shocked how reasonably priced and how advanced SmarterSelect's product was!

Recommendations to other buyers: Review the SmarterSelect program library for ideas on formatting questions for your application. There are lots of good ideas that will help you not try to "reinvent the wheel".

Capterra-loader

Beyond excellent, especially for a beginner!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SmarterSelect is so easy to use. If I can't figure something out by simply trying different things, I can quickly and easily find helpful tutorials in the library. If something is so hard that I still can't figure it out-- which I don't recall ever happening-- customer support is super fast and responsive when i put a ticket it.

Cons: I wish I could archive deleted programs so that I don't have to sort through them, without losing the applications completely. I would just like to move the ones I know I will probably never need again out of the "disabled" section and only keep the ones from the past year or two in that section.

Get Bang for Your Buck

Aug 31, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and fantastic customer support.

Cons: Some places not flexible enough to provide what we need; and the fact that you cannot get aggregate reporting.

Overall: We were looking for a cost effective online software package that would be easy for our users (students applying), evaluators and administrators. This software provides what we were looking for. Once the product was introduced, we have been tweeking it to fit our needs and make it a better user experience for both those applying and those reviewing the applications. SmarterSelect has been very responsive to our needs and worked with us to find solutions to most of our requests for assistance.

Vendor Response

by SmarterSelect on September 09, 2016

Hi Joanne, Thanks for your feedback! Stay tuned for aggregate reporting coming soon.

Smarter Select is generally easy to use. The few glitches have not been an obstacle.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to load the essay to the student's profile for the English essay readers. I like the ability to download an excel chart with the student's scores.

Cons: Students may have applied for scholarships using this program. When they log in to do our English essay , the student receives a message they already have an account. I can't determine whether it is for scholarship or financial aid. We have to use a different e-mail account for the student so they can log in to do the English Essay. If the student forgets the password or changes it, we have a hard time to retrieve it.

Easy to use and edit our numerous programs!

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to create programs and personalize them to the desires of the scholarship donors wishes. Recommendations are easy to set up and capture.

Being able to create a common application has helped us immensely as we are collecting roughly 500-700 individual applicants per cycle.

Cons: Have had issues with individuals being able to create accounts other than applicant accounts.

Have experienced issues with matching information not functioning.

Overall: Easy use, helped us streamline our almost 80 individual scholarship applications into one common application with different sections.

SmarterSelect for ease of handling scholarship applications

Aug 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: App Rules and external recommendations are pretty easy to navigate. The scoring system is complex but worth it! Will save soooooo much time moving forward.

Cons: If you use the internal messaging function (including texting) there is no record to look back on. Huge flaw IMO.

Overall: I had no experience with a platform such as this but the support made it easy to learn and we have totally utilized it to the max. It will make your life easy if you let it.

Recommendations to other buyers: Ask for help. I could not have made it work as well as we did without the tremendous amount of support we received.

Vendor Response

by SmarterSelect on September 09, 2016

Hi Nancy, Thanks for your review! Stay tuned for a log of messages in the near future.

Our experience with SmarterSelect has been fantastic! It is an amazing tool for our applications.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I most like about the software are the features like the "App Rules", "Calculation" and "Autoscore". When we design and update our applications, these features make evaluation and selection process much easier to verify and lightens our overall workload.

Cons: What I least like about the software is how the form looks rather simplistic compared to other online applications. This is a very minor issue overall as the look and layout of the form is actually very helpful for mobile users.

We use SmarterSelect for the scholarships our honor society provides, both applications & judging.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's great to have everything available in one place! I can also easily "clone" last year's applications to set up this year's applications. Judges have a single sign-in to get to the applications for their review, and it is usually easy for recommenders to follow the link sent and upload their letter of recommentation.

Cons: After awhile, the number of accounts in the system gets overwhelming. I wish there was some way to "archive" non-active users in regard to our account. Recommenders seem to often miss the emails sent to them; it might be helpful to remind applicants to let their recommenders know to expect an email (and to check their spam folder). There are certain aspects of the system that are a bit clunky, non-intuitive, and/or repetitive.

Overall: Previously, scholarships were handled on paper (!!!). You can imagine the savings in time, energy, and resources by going to an electronic system.

It is a good product and meets our needs.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it can be customizable. It can have as many questions you want. It is versatile enough that we can use it for both our scholarship and our grant applications. It is easy to have the option for attachments.

Cons: I don't like that you cannot pick up a phone and call someone. A phone call has to be scheduled via email. Any issues have to be dealt with via email/chat. Sometimes it is a lot quicker/easier to explain a problem by talking rather than writing.

I wish there could be a way to create a chart for applicants to complete on questions such as activities or work history over the years. Right now you have to ask a the same question for each time frame. It gets a bit redundant.

Overall: It allows us to keep our applications (scholarship & grants) uniform and easy to share electronically.

Overall, okay. Have been many issues; most satisfactorily resolved.

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Matching feature for scholarship program; online evaluation function; linkage between applications that eliminates need to fill-in fields multiple times.

Cons: Frequency of "bugs" combined with inability to contact customer support by phone. The inability to contact customer support is not specifically a software issue, but it complicates the process as a user/administrator, particularly when the issue is time-sensitive.

SmarterSelect Review

Aug 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: While it is the only system of it's type with which I am familiar, I find it easy to use and to update.

Cons: I wish that the identifier for applicants could be altered depending upon use: ie, applicant for scholarship, organization for grant, etc.

Overall: We use SmarterSelect for grant management, scholarship application, and nomination for an annual award.

Vendor Response

by SmarterSelect on September 09, 2016

Hi Kristy, Thanks for your review! Stay tuned for an enhancement to configure your Apps table columns (e.g. applicant, organization).

Great Value and Easy to Work with

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of being able to work with applicants and evaluators in an easy way. Communication, documentation, and management is easy through SmarterSelect's software

Cons: We have to use a separate program to work with matching our applicants to scholarships. It is also hard to know what evaluators and applicants are seeing through their view as an administrator.

Overall: We are able to more efficiently manage our programs!

Excellent online solution with fantastic customer service (and a very reasonable price!)

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is an accessible, flexible, reasonably-priced system. Some other products may have more bells and whistles, but often cost far more. Additionally, this company has provided excellent customer support since the beginning, and has promptly addressed any questions or issues we've run into. The overall experience has been very positive for staff, applicants, and reviewers.

Cons: Sometimes the online interface can be a bit slow or unresponsive, and isn't always intuitive.

Overall: We have been using SmarterSelect for the past 4 years to administer our Foundation's scholarship program. Recently, we also started using it for our grants, demonstrating its flexibility.

Recommendations to other buyers: If you have any questions or suggestions, don't hesitate to reach out to SmarterSelect -- their staff have been very prompt, helpful, and receptive to feedback.

Make your scholarship season easier

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The sorting, reporting, and exporting make the application grouping to committees very efficient.

Cons: Because of our insistence to use only one application, The app rules on our application become very complex. This is not a mark against SmarterSelect, however it requires more use of SmarterSelect's customer services resources. Wish it would be easier for us to adjust on our own without requesting assistance.

Overall: We have been using SmarterSelect for several years. It has significantly reduced time and paper consumption. Students and parents when asked about the usage of our application are very pleased. Guidance departments are also happy with feedback on our application for local students.

We are a Community Foundation with approximately 55 different scholarships. They have many different criteria and school districts involved. We have two distinct rounds, based on date. We use the software a little different than other clients of SmarterSelect. We want all our applications within one form for the students convenience. We also export and upload our finished applications in a different way for the evaluators than most clients of SmarterSelect.

Customer service has been amazing! They are always ready to help and find solutions to our complicated application.

Recommendations to other buyers: If you are still working with a paper application. What are you waiting for? Current students want electronic submission . The reporting and sorting is fast and easy. The value for even a really small organization is in the product.

Our association couldn't be happier!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love that it is so versatile! We are able to adjust each program to meet our needs and easily contact support if needed. The evaluation process is super easy as well!

Cons: The inability to merge program data with other program data without exporting out of the website. It would be nice to be able to move applications into different programs, especially those that are repeats.

Overall: The ability to use this software for many different areas of our business. It has expanded more than we had originally intended because of the success rate with the program.

SmarterSelect is super easy to follow and it gives you plenty of different options.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really enjoy the variety of options they have in terms of filling out an application, creating a survey, or even submitting an essay. There's all sorts of ways to create documents and make them user friendly for my students. The tracking system is great! They email you results and make it easier for you to gather information.

Cons: I would like if they included a back and forth on the pages. Easier to back out of certain parts of the creation of a document. I've had an issue with the reminder emails being sent directly to the spam folder but this may just be for our company.

Vendor Response

by SmarterSelect on November 17, 2017

Hi Patricia,
Many thanks for your review! I'll have our Support team reach out regarding your questions on back and forth.
Thanks,
Robert

Extensive use has been a success for our Society's programs

Jun 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can build my own applications or start with an application someone else has already added to the library.

Cons: If only they would manage my programs for me!

Overall: I have had a great experience going on 6 years now with Smarter Select. Someone is always available to answer my questions or help me with a problem. They would walk me through step by step if I needed it.

Best in the Business - Scholar Select

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use for administrators and applicants

Cons: N/A

Overall: Scholar Select is a very user friendly system that is easy to use for the administrators and applicants. It's saves time to use a program with a one-stop shop.

Recommendations to other buyers: Very courteous online and telephone support. Very much appreciated with those of us who have very busy lives.

I have had great success with the capabilities of the platform and have received positive feedback.

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of it' the software is very intuitive and simple to not only set up on the administrative side but also easy to use as the individual who is completing the application form. I also love the ability to auto score evaluations.

Cons: I would like to see the log in reset be a bit more simplified. I have had some issues with resetting my password, which was resolved through customer support, but I wish it was simpler to reset.

Overall: Ease of use

Provides the exact services and functions for desired outcomes

Autoscoring

Can be used for a variety of applications including scholarships, awards and volunteer position applications.

Feedback from El Dorado Community Foundation

Sep 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Excellent customer support.

Cons: Developed for scholarships and I have to "work around" features to make it feel natural for grants.

Overall: We use the software for grants management. The software is very easy to "program", we had unsolicited positive feedback from applicants on how easy the process is and one of our evaluators told me she is actually enjoying evaluating!

Recommendations to other buyers: Rename "Eval Table Settings" and "My Eval Settings" to differentiate what they are. Change the Evaluations Table to be more useful (https://app.smarterselect.com/programs/31767-El-Dorado-Community-Foundation/evaluations). Listing an App ID 8 times, once for each evaluator, and having to open each App ID to see the results doesn't add any value for me. It would be nice to list the App ID once in an expanded view with all evaluations listed below. Or even if I have to click to expand would be helpful. Thank you for even asking for our input!

Vendor Response

by SmarterSelect on September 09, 2016

Hi Lynnee, Thanks for your feedback! Reach out to our Support team for assistance regarding your Evaluator table comments as you can Group By Applicant and display the evaluator scores (Eval Table Settings) on the Evaluator table.

Great software! Complex system yet relatively easy to use.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a relatively complex yet easy to learn program. You do not need to be a computer wizard to run this program.

Cons: I really do not like that they don't offer a customer support phone number. I can't just pick up the phone for a quick question. I have to send an email and wait for a response. I also really do not like the fact that we are unable to delete any applications, even test applications.

Overall: We use this software to manage our grant and scholarship awards. It has increased the efficiency of our process.

Vendor Response

by SmarterSelect on November 17, 2017

Hi Amy,
Thanks for your review! I'll have our Support team reach out with info on how to delete apps.
Thanks,
Robert

Capterra-loader

One of the best decisions our Scholarship Program ever made!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Efficient, can be accessed from anywhere. The SmarterSelect online platform has made the work of scholarships far less cumbersome. I am able to streamline the process and app rules and matching has enhanced our ability to assist applicants and make their process easier.

Cons: I honestly cannot think of anything I don't like other than as features have been added I need more time to catch up. However, they offer frequent online training and that helps a great deal. I hear from IPAD users that on occasion scoring doesn't show up later.

SmarterSelect largely meets our needs for our online scholarship application process.

Nov 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very intuitive and user-friendly on the user (applicant/evaluator) end. Our applicants and evaluators did not report many issues (aside from some log in problems).

Cons: Reporting functionality seems fairly limited. I was unable to run a number of reports that would have been helpful - e.g., record of emails sent via "messages" feature and/or who received a broadcast message, current evaluator review status, etc.

I also found it was not always intuitive/easy to use as an admin. There were a number of actions I wanted to take with no clear process/implementation tactic on the admin side; luckily, Support was able to come up with a workable (if somewhat convoluted) solution on the back end each time (props to Support for being very helpful).

Vendor Response

by SmarterSelect on November 21, 2017

Hi Caroline,
Many thanks for your review! I'll have the Support team reach out to you regarding our new Messages Log feature that was announced a few months ago.
Regards,
Robert

The overall experience has been very positive.

Nov 29, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Not having to deal with any paper copies, that evaluators can view from anywhere, getting emailed updates when an application has been submitted, being able to track emails to applicants, customer service is amazing, being able to copy applications from year to year and being able to view applicant information in Excel.

Cons: That it doesn't automatically send a reminder to applicants with pending or incomplete applications and not be able to easily set up an application to have recommenders download their letters.

Sigma Kappa Sorority

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Anytime we've had questions or issues the SmarterSelect staff is quick to resolve our issues. If it can't be immediately resolved they offer great creative solutions and will often create solutions for us! The customer service is so wonderful!

The past two years we've had issues with the software.

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Customer service has been very supportive. We've had a lot of issues but they seem to have addressed them on a timely basis.

Cons: Lots of glitches that we've come across. Things such as not totaling up scores. The biggest issue is students not being able to submit. And the other huge issue I've come across is I'll have an applicant contact me saying they completed the application, submitted it but it never showed up as submitted. So these applicants were overlooked for our scholarships.

Overall: The software cuts down on a lot of paperwork and allows us to process more applications.

simple, efficient, user friendly

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the layout because it is easy to read. Editing is a breeze. I love the price and the features that come with it. I appreciate the technical support and their flexibility to listen to suggestions and try their best to incorporate them into the software. I love the online recommendations and the ability to link to a common application.

Cons: I don't have the capability to receive emails when applications have been submitted. It makes it difficult when we have an open grant cycle and final grant reports are filled out at different times. I have to keep going in randomly and check for new submitted apps. And there is no way to keep an application open without a deadline date.

Vendor Response

by SmarterSelect on November 17, 2017

Hi Kim,
Many thanks for your review! I'll have our Support team reach out to provide info on how to get notified when apps are submitted. And, stay tuned in 2018 for the "no deadline date" function.
Thanks,
Robert

Capterra-loader

User friendly platform that streamlines application management

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a professional, more streamlined way of managing applications, especially the review of applications.

Cons: It can be difficult to know about all of the features. For example, on Google Forms, I can easily customize questions to take people to a different page based on a response. I don't know how to do that in Smarterselect, but I'm sure there's a way.

Overall: It's a much easier to manage our EMERGE application process. It's easy for students to use and for staff to use.

Vendor Response

by SmarterSelect on November 20, 2017

Hi Sara,
Thanks for your review! I'll have our Support reach out to you with info on how to use App Rules.
Thanks,
Robert

Making applications so easy!

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Applications are easy to make, and even more easy is setting them up for the next year. The evaluation process is even easier, making it not a chore to setup reviewers and have them rate the applications. One of the better points is the texting features rolled out in the past few years. I can easily notify applicants of their status.

Cons: Having some of the places you have to click to access parts of the form is tedious, but once you know where to go it isn't so bad.

SmarterSelect saves us time and money.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and the continual upgrades to improve it on a regular basis.

Cons: I'd love to see improvements in the user interface to keep scrolling to a minimum - for example the ability to use tables. Also, the ability for evaluators to download data would be helpful.

Overall: Our experience with SmarterSelect has been terrific from day 1, back in 2011. The customer service is above average, the FAQs are spot on, and the weekly calls are an added bonus. Our evaluators find it easy to use and our applicants have grown significantly.

Recommendations to other buyers: I don't know of another app that works so well.

It has been a learning curve for sure but I wasn't familiar with the software at all prior

Nov 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: If you search around for a while, you can usually figure out how to do something! And the customer service is exceptional!

Cons: It is very detailed and complex which is good for some things but not for when you are struggling with something :) !

Scholarship Provider

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We reached out to SmarterSelect a couple of years ago to help rebuild our online scholarship application. Their customer service is top notch and we've received very positive feedback from both applicants and school counselors. The application is incredibly easy to use, navigate, and edit.

ScholarSelect Is A Great Tool with Multiple Features

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software provides a step by step, easy way to obtain application information and it also provides a way for reviewers to easy review all of the content online. I also like the way the profiles can be downloaded to a pdf format for future reference.

Cons: The program should provide us with the ability to delete partially completed applications and/or a safe way to delete an application with a safety feature that allows one to be sure this is something you wish to do before the final removal.

Overall: I am a long time user for ScholarSelect. The program is very user friendly and allows a platform for uploading documents as well as a way to create a user friendly template for customers to use.

Vendor Response

by SmarterSelect on September 16, 2016

Hi Marilyn, Many thanks for your review! We plan to add "app deletion" as soon as we work out the safety features. Thanks for the suggestion.

SmarterSelect saves me so much time that was wasted before!

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to review the application process, see the applications coming in and follow up with those that still need to complete their application. I can review all the applicants on one spreadsheet and make sure they are qualified before sending them out to the evaluators to make their final selection. Depending on my program needs I can customize the application and selection process as simple or complex as I like depending on what is most important to achieve.

Cons: It can be a little complicated to set up a new application from scratch, but once it's all set up, everything else flows smoothly.

Overall: Being able to reivew over 100 applications at one time.

Streamlining the selection process so evaluators aren't over taxed by having to all review every application.

We have used this program to evaluate our chapters and enable them to define a year-long plan.

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the logic components the most. I makes it easier to ask in depth questions. The calculation options allow us to ask questions that we normally would not receive an answer for.

Cons: I wish there was a way to send the feedback from evaluators back to the original "applicants". I wish we could pull the reports with more than 20 questions.

have not had any issues, my experience has been good

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use, customer service is fabulous, I really like that we can make changes/revisions to our application, does not require IT help

Cons: I know formatting has been an issue, but can't think of an example. I know some html coding so have been able to do some formatting but it's hit and miss. Maybe helpful tips on how to format with bullets, bold, italics, underlining, etc.

Smarter Select has been very easy to use and has served our students well.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use--both for our staff and for our clients--is the most important feature of all. Being able to sync with our CRM system is an added bonus.

Cons: Sometimes it's a little harder to get something done than we might wish. We'd love to be able to do more customization of look and feel.

Vendor Response

by SmarterSelect on November 17, 2017

HI,
Many thanks for your review! Stay tuned in 2018 for info about customizing the look and feel!
Robert

Great!! Service is constantly improving for the better and it is simple to use.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is extremely simple to create new forms and I love the evaluation & recommendation features. It is an ideal tool for managing a scholarship program and it is priced very reasonably. Amazing value.

Cons: I wish it would integrate seamlessly into our data base so that there is no need to navigate in and out of platforms.

Overall: The ability to manage our scholarship program makes this service ideal

Overall positive experience. Staff, applicants and evaluators report the tool is easy to use.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customer support is excellent, and ongoing trainings/webinars and resource library are all helpful. Application design is mostly straightforward and intuitive. Built in logic (app rules) are pretty basic, but work well. One would be hard pressed to find a better solution for the money.

Cons: Would like to see more predefined fields and built in text formatting options. Currently one has to add html code (provided by the vendor) to bold or otherwise change how text is formatted. Finally, I could see us getting to a point where the app rules/logic don't meet our needs.

Vendor Response

by SmarterSelect on November 17, 2017

Hi,
Many thanks for your review! Stay tuned for text formatting. Coming soon!
Robert

Overall, great! Helps us with our programs.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to sort, organize, etc. Really like the ability to read transcripts on individual profiles without having to download. Saves a bunch of time.

Cons: Having to manually enter payments on 700 individual profiles. Sometimes it is challenging using the email system for support as opposed to phone.

Overall: Ease of tracking and reporting

Highly Recommended

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to collect information and use it as needed - whether it's students submitting an application, school advisors making student selections, creating master lists, or communicating with students.

Cons: Probably the lack of printing options.

Overall: Smarter Select has been invaluable for collecting applications and making student selections. It is compatible with other software programs we use, saving a tremendous amount of time.

Recommendations to other buyers: When I first started using SmarterSelect I did not like that support was not available from a live person. Issues were addressed through e-mail only. Now I am very comfortable resolving issues through e-mail because SmarterSelect's customer service is that good. I highly recommend both the product and the people behind it.

The customer support team is awesome. They always go above and beyond to help.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SmarterSelect is a powerful tool. I can easily update my programs from year to year. I also like the conditional formatting feature.

Cons: One of the very few features I like least is that I have to have 3 different accounts in order to reivew the functionality of an application.

easy to use, reliable, simple platform

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Multiple applications, Evaluator mode, preview mode for transcripts, copy & recreate applications for new season,

Cons: Can't meta download all the attachments of participant's at once, instead of having to click each application and opening it, Evaluator mode is difficult for new users, can't delete applications,

Vendor Response

by SmarterSelect on November 17, 2017

Hi Asra,
Thanks for your review! I'll have our Support team reach out and provide info on how to bulk download attachments and how to delete apps.
Robert

Great way to offer applicants an easy way to apply.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: How it allowed us to do away with paper applications, saving money and making it easier for applicants.

Cons: We started at the very beginning when SmarterSelect first came out. Since then, desirable new features come with a higher price tag.

Overall: Ability to add/change applications as needed for different groups (scholarships or grants).

I am so glad that our scholarship applications are now online.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: No more paper applications . which means no more copying, sorting, and delivering hard copies to our selection committee. The scholarship selection process is much easier now.

Cons: We had a couple of issues with someone responding to us in a timely manner, although this issue has gotten much better.

I have never had a problem

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to update or copy for next year. Very easy to see applicants, submissions or anything i am looking for.

Overall: The benefits of not having hard copies, saves a lot of time, it is very easy to use. It took me a while to get familiar with it, and still have a few questions and the staff responds very quick.

Simple, easy to use program to both admin and user!

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to match applicants to various programs using the Matching Questionnaire. This feature allowed us to pull a pool of similar applicants into each eligible scholarship without having to sort by hand. This feature ensures that we are including every possible student into the correct scholarship. From there, the reporting feature also comes in handy. I like being able to sort students on various criteria within the scholarship program such as major, GPA, most unmet need for college etc.

Cons: I do not like that you can not personalize the response messages as some are set to default by SmarterSelect. Also, I would like to over 20 matching questions able to be used on the questionnaire feature.

Carmel Education Foundation

Sep 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's fairly easy to use. Support for this program has been wonderful when we have requested it.

Cons: I dislike having to receive an email in order to get a report. It's just one more step especially when we are running over 80 reports.

Overall: We have had our ups and downs. When the transfer over to the new platform, some of our applications didn't come through because there was an additional space. We didn't realize it until we had rejected several applications. The problem is now fixed.

Recommendations to other buyers: There are times that it would be great to be able to have a phone number for support. Usually we are in a time crunch and need an immediate reply which doesn't happen with email.

Smarter Select has been an incredible resource and application provider for our program

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to contact all the applicants with ease. And the ability to run reports. The admin is also very helpful

Cons: I sometimes wish I could make changes to our application by entering the whole app at once and not just by section

Accessible, flows well and gives great result .

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The accessibility of the staff and the value of the product are amazing. I loved having the staff to call or email with!

Cons: Some sections are not easy to navigate right off the bat..but take time to learn. I wish you could reorder questions easier.

Vendor Response

by SmarterSelect on November 17, 2017

Hi,
Many thanks for your review! Stay tuned, as we are adding a new App Tree so it will be easier to reorder questions.
Thanks,
Robert

Fine, straightforward.

Nov 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Straightforward, easy to navigate for applicants and administrators. Relatively good value for what the software offered.

Cons: Lacked some of the more sophisticated functionality of other application processing platforms, especially in terms of reviewer process and recommender submission.

Overall: Easy to use and helped our unit organize application process.

I have had a very good experience when using this format. I have found the features to be great!

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the functionality of this software. It can do so many things and basically everything you would need it to do and so much more. I like how you can add specific fields where later you can pull records for that specific question. It makes it a lot easier to look for things within applications

Cons: I think that it can be a little confusing at times. It can be difficult to use sometimes if you dont already know how to use the software.

Need more support and Training

Aug 29, 2016
5/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: See above

Cons: See Above

Overall: We purchased this under the direction of our Business Office Manager. I had not done my research, however that doesn't mean that this isn't a good product. I believe it is a great product, but there should be some type training, tutorials that comes along with it. I was flying by the seat of my pants, knowing I can figure out most things, this really pushed the limits.

I used this to gather the information needed for the scholarships we were implementing this year. I didn't know how much time it would take to make it happen and to see where changes need to be made. The representative was nice whenever I talked with him, he was quite knowledgeable, that really helped me.

The assignments for the reviewers, I never could get that.....I didn't do that part. I hope next year, we will be able to get our money's worth, because we could have put that $1000 into the scholarship and had another student.

Recommendations to other buyers: See above

Vendor Response

by SmarterSelect on September 09, 2016

Hi Vickie, Thanks for your review! Please reach out to our Support team and they will be happy to schedule additional training sessions for you

Smarter Select has been effective to manage our scholarship and grant process.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple to learn,

Ability to set up on your own,

Flexibility for multiple uses,

Low cost

Ease of use for volunteers

Cons: There may be less initial set up support than some of the other soft wares, but overall the cost and relative ease of using it make it worthwhile.

Reviewing applications within the system and exporting data

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use from the admin and applicant user types. We've been able to adapt it to our meet our application needs.

Cons: Limited customization and features. Data reporting/exporting is less than sector standard (i.e. doesn't export headers, only allows 40 fields per export).

Vendor Response

by SmarterSelect on November 17, 2017

Hi Jennifer,
Many thanks for your review! I'll have our Support team reach out with info about exports because we can export more all the fields in an app (over 100+).
Thanks,
Robert

Capterra-loader

Love the free trial option and customer support is fantastic! Easy to customize to our programs!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The free trial option is fantastic. It allowed us to learn about the software and to begin to create our applications. Everything we worked on during the free trial was saved and valid and usable when we purchased the software. The webinars are very helpful and educational. The technical support is excellent! The price is affordable.

Cons: I wish some features were more custom editable. I'd also like to see the application and the evaluation data merge better for more efficient reporting.

Overall: The scholarship matching option is the greatest benefit to us. It saves us tons of time in the review and selection process.

SmarterSelect offers a no-frills affordable application system with excellent customer support.

Nov 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Excellent customer support - my questions are answered very quickly. Most afforadble product on the market.

Cons: Functionality is very limited. For those who are not very computer literate, the application system is very difficult to use. How-to webinars are not as informative as I thought they'd be.

Overall: Easily captures and tracks applicants for our program. Relieves a lot of my work load during the application cycle.

Easy to use and good features.

Nov 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The main application design. It's easy, functional and a good value for the money. It's also great for several audiences to use, such as young teenagers and older adults who aren't too comfortable using technology.

Cons: It's hard to get customer service support when issues arise with the application. Too long of a delay.

Overall: Made my organization go from paper applications to completely electronic. Saved a lot of time and resources.

It is a great system! I love the customer service!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absoluetly love how the customer support team will reach back out to you so quickly. Since I am so new to the program it makes it easier when I have questions.

Cons: When I need to edit different parts of the application sometimes it doesn't do what I need it too. I have needed Smarter Select's help with several edits.

Overall: For our Leadership Development Consultants to apply for the program.

SmarterSelect is a user friendly robust scholarship/grant application platform that simply "works."

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is relatively intuitive and easily navigated. Evaluators seem to catch on pretty quickly

Cons: Cycle timing has some issues. We have had some difficulty syncing grant cycles to a quarterly process.

Over the years the service level has decreased

May 18, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Cost is reasonable - there is not much more here to say about this product. I'd had it for over 5 years and is just not what it used to be.

Cons: Lots of program glitches that consistently occur; can put time-sensitive projects behind. Sometimes the problem if ever resolved, will not be communicated to you. The reports are not easy to manipulate, large, and take forever to be emailed to you.

Easy, user-friendly, intuitive

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to put forms together and how AWESOME the support team is. They get back to me so quickly whenever I have an issue.

Cons: The only thing that was a bit tricky was making a document downloaded from the application page. It wasn't necessarily a con, but definitely something that can be added for future innovation of the site.

SmaterSelect Survey

Aug 29, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: How they handle recommendations, ease of use for applicant, ability to have multiple applications/programs under one account.

Cons: format of PDF when application is outputted. Big price jump between low end and mid-level.

Overall: Very positive experience. The program handles our needs very well. Is is very good and strong attention from support. Ease in crafting applications and doing evals.

Recommendations to other buyers: Strongly encourage integration with Salesforce.

I still need personalized support for onboarding. Phone calls are so much better

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Standardization of info

Scalability

keeping all my data on one place rather than multiple spreadsheets

Cons: support is tough.

I cannot articulate my problems. Sometimes things are resolved by refreshing or zoom. That might have been a common issue that took me a long time to resolve. Phone call would have been quicker.

Very informative and helpful

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of opportunities for customization and it is relatively user-friendly. It also very easy to track.

Cons: There are no integrations with sales force at the level that we currently have. It would be great if the integration were automatic, irregardless of your package.

Scholarship and Grant Review Software

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that our recipients can submit all of their information on-line

Cons: There are some features that are less intuitive, written explanations or support features for evaluators would be useful.

Overall: We use this product for grants and scholarship review. It has made this process much easier for us.

As new users, we have been thrilled with the ease of use and customer support!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's incredibly intuitive. With only a small amount of training we were able to figure out how to set up our forms.

Cons: My only slight criticism would be that the evaluator questions can only be placed mid-application, not in their own separate form.

This has been a positive experience for the most part. The platform is easy for our users.

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The text-back function fits with the way students receive information. The user support team is always helpful.

Cons: It is difficult to run the reports we'd like to run. User support helps, but because you get a different user support rep with each request they don't always know the history.

Easy Application Process!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super easy to create an application in this system as well as distribute to reviews. Great software!

Cons: We sometimes have issues creating reviewers sometimes - they don't receive the setup email. We also have an issue with the system being slow when we have 1000+ applications.

Very easy to use and edit.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have multiple applications live at once. The ease of customizing the applications is nice.

Cons: The reports are hard to read in PDF. Maybe add an option to create variations of the same form. Overall it is great.

Overall: Chapter Feedback.

Great!

Nov 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is pretty straight forward, easy going. I love that I am able to easily locate duplicate applications.

Cons: The wait time for a new page to load is a little too long for my liking. If that would speed up it would be great!

Great! First time using an application software and have nothing but good reviews.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. I find it very easy to alter and create new applications. The customer service team is great and always answers my questions in a timely manner. My review committee has nothing but good things to say about the program. It has made our review process so much easier, quicker and efficient.

Cons: I do not have any bad reviews about Smarter Select. The only thing that is a complaint is that sometimes the formatting comes across strange, just like spacing in between questions and such. I don't believe there is a fix for that, that I can utilize.

Simple, Reliable, Nothing more, Nothing less

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can create exactly what I want and have the ability to change it as I see fit. Every application that I have created has always functioned at 100% and the applicants have found it very easy to use.

Cons: I would like to be able to speak with a live person at times. The customer service via email has been very responsive, but at times I find communication can get a bit muddled.

Overall: Affordable reliable solution.

Smarter Select is straightforward and user friendly for applicants and reviewers.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to create new applications and I rarely have issues. When I do, the customer service representatives always get back to me within a day.

Cons: Sometimes it's not the most intuitive when I'm creating or editing an application, but the user knowledge database helps to solve most of my issues.

Client for 5 years and am very impressed with this service

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: customer service all the way. My questions are answered within the hour and most times even faster.

Overall: Saves me months of work every year

Provides a good experience for applicants, reviewers, and administrators

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Applications can be readily edited. The user is experience is usually good with interruptions in service.

Overall: Ability to customize applications for a broad range of programs

Provides good user experience for applicants, reviewers, and administrators

We have found Smarter Select very user friendly for both applicants and reviewers

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease of creating an application as well as communicating with applicants and reviewers through the system.

Cons: The ability to organize the reviews once they have been done is a little more limited than I would like.

It's difficult to figure out for new users but seems like a good software once you get used to it.

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once you figure it out, it's easy enough to use as needed. Customer support was great and very responsive.

Cons: It was not intuitive for me as a new user. The language of the software does not seem very intuitive- a program being like a cover sheet of an application, the form being the actual application but "form" not being listed in a way that makes it seem like it's a part of the editing process.

My experiance using this software was applicant management. It was overall great!

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is great! I had many many questions while I was needing the software during out heavy recruiting season.

Cons: The software is somewhat confusing and there seems to be glitches in the system. Everything that I found out was incorrect however was easily fixable which I greatly appreciated.

This software has saved my life. It used to take me 1.5 hours/day to open mail and sort applications

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very time saving and I don't have people calling to ask if their application is complete. Our application rate went up by 80 the first year!

Cons: I would like for the attachments to print along with the rest of the application with the click of a button.

Overall: It saves a tremendous amount of time and work for me.

The customer service is amazing. I know that I will receive the help I need.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use. Also, I like that I am able to customize the application so it includes only what we need.

Perry Tech

Aug 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility, ease of use

Cons: Getting to the right question to edit can be a little challenging in the program. You can't just click to edit.

Overall: Once you get used to the platform it is really quite easy to build stuff. Support has been more than helpful when I have had questions. Made for a quick and easy transition from what we were using.

SmarterSelect has allowed us to give away money to deserving people more efficiently and easily.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use on the customer side is great. Solid user experience. The bells and whistles on the product are just what we needed

Cons: A little difficult to design the apps until you get the hang of it. On the whole, though I'm really happy with it.

I have used Smarter Select for scholarship applications.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's fairly straight forward and integrates with Salesforce. The user interface is pretty. My team seems to like it.

Cons: It would be nice if it attempted to auto-fill the field to field integration, such that I could just make corrections where needed.

The software is helpful overall but it is not user friendly to create new applications.

Nov 16, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The clean look of applications and the ease of use with multiple administrators. Applicants also find it easy to use.

Cons: I find it difficult to create new applications or add questions. I also find it difficult to figure out where to click to make a change.