Who Uses This Software?

OpenWater provides cloud-based application and review software platform for foundations, nonprofits, government agencies, and corporations.


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • OpenWater
  • www.getopenwater.com
  • Founded 2007
  • United States

About OpenWater Software

OpenWater is a fast-growing Inc. 5000 company based in Washington, D.C., that provides a cloud-based application and review software platform. OpenWater supports grants, scholarships, fellowships, call for papers, awards, and other competitive review processes. We serve foundations, nonprofits, government agencies, and corporations. We solve some of the most frustrating, costly, time-intensive problems that organizations face and configure a custom solution.


OpenWater Software Features

  • Awards Management
  • Blind Judging
  • Entrant Management
  • Entry Fee Processing
  • Entry Management
  • Forms Management
  • Fraud Detection
  • Judging Management
  • Scoring
  • Skills Contests (Photo, Essay, Design, etc)
  • Social Media Management
  • Social Promotions
  • Sweepstakes
  • Timeline Management
  • Voting Management
  • Compliance Management
  • Contract Management
  • Grant Award Tracking
  • Grant Opportunity Search
  • Online Applications
  • Self-Registration
  • Applicant Management
  • Applicant Portal
  • Commenting / Notes
  • Customizable Forms
  • Interview Management
  • Recommendations Management
  • Reviewer Management
  • Scoring
  • White Label

OpenWater Software Reviews Recently Reviewed!


Excellent product, people, and support!

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Although OpenWater is already very intuitive straight out of the box, I really like how support is just a chat button away. I receive instant, friendly, expert support whenever I have questions or concerns. No waiting on support tickets! They also have an excellent collection of pictorials, videos and docs on their academy site: http://academy.getopenwater.com/v2. Last but not least - OpenWater actually listens to their customers. If we have an idea or would like to see something changed, they submit it into a queue for review and if approved, it's implemented. They have used a couple of my suggestions in the past two years.

Cons: Some areas could use better means of access. For instance - I think that project-related themes and websites should be available from within their own navigation menu. This is really not even a "CON" for me. It's just a matter of opinion. I'm also not particularly fond of the checklist process that was recently added, but I can see how others could find this useful, especially new users.

Vendor Response

by OpenWater on September 22, 2017

Thanks for your comments and suggestions. The checklists you reference can be turned off, I'll have a support rep reach out to you with more info regarding that. Also your feedback is noted regarding the menu structure, we understand it can be tricky, especially with the number of websites and programs you manage.

OpenWater platform rocks the American Advertising Awards

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works all the time.

Overall: Before OpenWater, I didn't think a five star awards competition entry software experience was possible. But as we enter our fourth year as their partner, my mind is forever changed.

The American Advertising Awards competition conducts all entry submissions and judging on the OpenWater awards platform... this includes nearly 200 local club and district competitions which comprise the complex three-tiered national awards program structure. And OpenWater has been a true partner in every phase of our growth since we signed on, providing outstanding support services at every level. The back-end is so user-friendly, it is easily adopted by new local administrators each year. And the entrant interface is very intuitive, allowing more that 40,000 trouble-free entries from across the country during each competition cycle. And, perhaps best of all, the system just WORKS, handling literally tens of thousands of media file uploads without a hiccup. We have experienced other, less-reliable entry software products in the past, so we know first-hand how bad things can be. But OpenWater has been our rock since Day One.

Amazing customer service, tons of features, steep learning curve

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The Open Water platform is one of the most robust and full-featured systems we've come across. It's extremely detailed and customizable, with the ability to adapt various templates to suit needs as simple or complex as you desire. Some of our favorite features include the external and internal linking within forms, program duplication, easy to create conditional child forms, and the autoscoring feature.

However the best "feature" of Open Water is their customer service team. They are, hands down, the best CS team I have worked with out of hundreds of vendors in various industries. They are fast, polite, and know their product down to the smallest details.

Cons: After managing the Open Water platform as the primary admin over the course of nearly two years, I have no serious complaints. The platform has a steep learning curve and we have found it somewhat hard to retain configuration knowledge since the system makes it so easy to duplicate past programs, so we rarely start a new one from scratch. When we do we sometimes need to reach out to the OW team for a refresh, which they are always happy to help with.

Overall: Incredibly customizable form creation and so much more.

Best decision to use OpenWater!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of programming, ability to change and update at any time. Functions such as cloning, email notifications, and form management.

Cons: There are many capabilities that we do not utilize. I would love to have more time to explore those.

Overall: More than seven years ago, my company made the decision to improve our awards process, which was still being managed by volunteers with paper form collection. Kunal and his staff at OpenWater took our ideas, worked us through improvements and provided top notch support through the entire conversion.

Since then, the support has continued to be highly responsive, and capabilities have been added that have allowed us to make further improvements. The system continues to be easy to use for both our applicants, judges and staff. Because of this, we have managed to save valuable staff time and resources, maintain participation in a declining workforce, and obtain judges that will return year after year. Additionally, we are able to maintain an archive of all past applicants and winners - a function that was never possible without time-consuming staff management.

I highly recommend this software, as well as the customer support and service provided by OpenWater.

Capterra-loader

Great service and even better support.

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is extremely configurable and the company is very responsive to the needs of the customer. They have added features and functionalities that were not available so that they could suit our needs.

Cons: Some of the native reporting features could use improvement but were created for us at our request. It would be nice to be able to duplicate entries from a 2 step program into a 1 step program.

Overall: It reduces the amount of time and effort it takes to run a program and extract the data collected.

A great company who truly cares about your organization

Sep 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OpenWater will do their best to add custom solutions to their platform.

Cons: The back end doesn't allow for easy manipulation of large amounts of data. Would be great to have a table view to edit data.

Overall: This is our third year using OpenWater awards for our annual Golden Reel Awards program. We could not have found a better company to work with. The OpenWater platform is extremely user-friendly and the production team goes above and beyond our expectations.

Successful programs take time to build. Please take the time to work with the support team and explore their tutorials. OpenWater will help you every step of the way!

Michael

Motion Picture Sound Editors

Vendor Response

by OpenWater on September 28, 2016

Hi Michael,

Thanks for your review. We added a bulk edit view to our software. It covers many, but not all cases. Take a look here: http://academy.getopenwater.com/v2/articles/bulk-edit-view

Your support rep will be reaching out to you with some more info about it.

Amazing support

Jul 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:

This is the most reliable award software I have got till now. The things I like most are the function duplication, custom forms, the internal linking of the form ect. Email notifications and form management features are really helpfull. It gives all possible customizations.

On top of all these things, if you are stuck with anything, you can simply contact the support team and my experience with them is just amazing till now. They provide you complete support technically and that too in poliet way.

If you want anything that is out of the product customization, they will ask for the flow and will try to implement it. The most friendly customer support I have came across till now.

Cons: Nothing as such till now.

Iiked this software as I have experienced other bad quality award softwares and just fade up with them.

Also the website takes more time to llad

Overall: Awesome products.

Integration Partner

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We worked with the Openwater team on an integration with a mutual client. Kunal and the team brought a tremendous understanding and care for the clients needs and worked with us to find creative ways to simplify the process for the individual administrators.

The solution provided by Openwater is used by the client to manage the annual awards process, and has been in use for several years. It allows them to collect submissions at the local level, and manage the process through multiple rounds, culminating with the annual national award ceremony.

Cons: It is early in the relationship, however as challenges have arose we've been about to work through them with the team and have not encountered an issues we couldn't solve for. All around a good experience so far.

Vendor Response

by OpenWater on November 29, 2017

Thank you for the kind words. We take pride in our integrations and Kunal is excited to keep pushing the limits on how we can better integrate with systems.

Happy customer!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Amazing service - lightning quick responses...wow!

Super helpful to have the judges watch videos right through the platform.

Loving the new premium theme feature :)

Great experience. This is a great product and it has great people behind it.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, and it had every functionality I needed. I'm not very tech-savvy, but this was easy to learn, easy to use, easy to master, and it does everything I need - even when my needs changed over the course of the project.

Cons: I didn't like changing my point person mid-stream, but it worked out in the end because the new person was just as responsive and knowledgeable as the first one.

Overall: Saved us time, personnel resources, money and effort.

OpenWater has transformed our clients' awards programs and we couldn't have achieved it without them

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very robust and when when we're trying to do something that isn't within the platform, the team is always willing to find a work-around for us.

Cons: We would like to see the integration of more visual reporting(i.e ability to create more visual charts and graphs in the dashboard and the exported PDF's).

Increasing efficiency and streamlining processes for multiple programs

Sep 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Open Water over the last 3 years, and in that time, they have evolved faster than we can keep up! We began with our most complex programming and customized reporting: Abstract Submissions/Reviews/Notifications, plus a SSO integration with our AMS. Then, we've expanded to other solicitation programs that the Open Water platform can serve: Awards (as they originally intended to be), Volunteer recruitments, and Submissions (a generic catch-all for other types of solicitations --> reviews -- > notifications processes). The technical support team is fantastic in listening and programming what is needed. As the primary user with admin rights for a small staff, I have very limited time with handling the platform, but it is very intuitive and has a checklist and videos for each configuration step (though I haven't watched them to help me since it's quite easy to follow). Bottom-line: Great system for simple (well-thought out) processes that work for the Open Water platform.

A True Work Horse: OpenWater, Award Program Management Software Application

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using OpenWater for the last 2 years to manage our annual marketing awards competition and have been very pleased with the results. It has help streamline the application and evaluation process immensely. Our program is unique in that we allow entrants to enter online and then mail the entries to us. We do this because we still conduct our evaluation process in person and OpenWater is able to facilitate this easily. Feedback from both entrants and jurors has been very positive. This software allows us customize everything from the templates to the reports to fit our needs. Even the customization of the email notifications is extremely helpful. I would highly recommend this product to any organization that is looking to better manage their awards program.

Capterra-loader

The cost-benefit of OpenWater is outstanding, far exceeding expectations.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for admins and users. It has increased nomination and application submissions by 100%. The support is responsive and friendly.

Cons: It can be limited in how awards with different nomination or application processes are built into the same awards program. The OpenWater staff has been very helpful in providing solutions for those nuances.

Had to learn pretty quickly, some confusing aspects of the platform that I know I won't use.

Dec 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All-in-one concept where applicants can submit their applications, reviewers review/judge and can export data. Also, I like being able to go in on the admin side to edit or change anything.

Cons: It was tricky to learn the terminology and the platform itself. Also, the website seems to take a long time to load.

Highly recommended!

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The OpenWater system has been great for our awards program. The applicants, judges, and our staff all find it easy to use and the support from OpenWater staff has been above and beyond. Any time we've had questions or been in need of systematic changes, OpenWater staff has been quick to respond and always helpful. Zack and Theresa are AWESOME!