Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • OpenWater
  • www.getopenwater.com
  • Founded 2007
  • United States

About OpenWater Awards

OpenWater is a cloud-based awards software platform that automates and helps to grow awards and recognition programs. We pride ourselves on offering clients more than software. We guide them every step of the way, from planning and initial system buildout to continuous support throughout the awards season. The result? Customized online solutions that allow staff to focus on core competencies, increase non-dues revenue, and improve membership value.


OpenWater Awards Features

  • Awards Management
  • Blind Judging
  • Entrant Management
  • Entry Fee Processing
  • Entry Management
  • Forms Management
  • Fraud Detection
  • Judging Management
  • Scoring
  • Skills Contests (Photo, Essay, Design, etc)
  • Social Media Management
  • Social Promotions
  • Sweepstakes
  • Timeline Management
  • Voting Management

OpenWater Awards Reviews Recently Reviewed!

Excellent product, people, and support!

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Although OpenWater is already very intuitive straight out of the box, I really like how support is just a chat button away. I receive instant, friendly, expert support whenever I have questions or concerns. No waiting on support tickets! They also have an excellent collection of pictorials, videos and docs on their academy site: http://academy.getopenwater.com/v2. Last but not least - OpenWater actually listens to their customers. If we have an idea or would like to see something changed, they submit it into a queue for review and if approved, it's implemented. They have used a couple of my suggestions in the past two years.

Cons: Some areas could use better means of access. For instance - I think that project-related themes and websites should be available from within their own navigation menu. This is really not even a "CON" for me. It's just a matter of opinion. I'm also not particularly fond of the checklist process that was recently added, but I can see how others could find this useful, especially new users.

Vendor Response

by OpenWater on September 22, 2017

Thanks for your comments and suggestions. The checklists you reference can be turned off, I'll have a support rep reach out to you with more info regarding that. Also your feedback is noted regarding the menu structure, we understand it can be tricky, especially with the number of websites and programs you manage.

OpenWater has transformed our clients' awards programs and we couldn't have achieved it without them

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very robust and when when we're trying to do something that isn't within the platform, the team is always willing to find a work-around for us.

Cons: We would like to see the integration of more visual reporting(i.e ability to create more visual charts and graphs in the dashboard and the exported PDF's).

Happy customer!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Amazing service - lightning quick responses...wow!
Super helpful to have the judges watch videos right through the platform.
Loving the new premium theme feature :)

Best decision to use OpenWater!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of programming, ability to change and update at any time. Functions such as cloning, email notifications, and form management.

Cons: There are many capabilities that we do not utilize. I would love to have more time to explore those.

Overall: More than seven years ago, my company made the decision to improve our awards process, which was still being managed by volunteers with paper form collection. Kunal and his staff at OpenWater took our ideas, worked us through improvements and provided top notch support through the entire conversion.

Since then, the support has continued to be highly responsive, and capabilities have been added that have allowed us to make further improvements. The system continues to be easy to use for both our applicants, judges and staff. Because of this, we have managed to save valuable staff time and resources, maintain participation in a declining workforce, and obtain judges that will return year after year. Additionally, we are able to maintain an archive of all past applicants and winners - a function that was never possible without time-consuming staff management.

I highly recommend this software, as well as the customer support and service provided by OpenWater.

Increasing efficiency and streamlining processes for multiple programs

Sep 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Open Water over the last 3 years, and in that time, they have evolved faster than we can keep up! We began with our most complex programming and customized reporting: Abstract Submissions/Reviews/Notifications, plus a SSO integration with our AMS. Then, we've expanded to other solicitation programs that the Open Water platform can serve: Awards (as they originally intended to be), Volunteer recruitments, and Submissions (a generic catch-all for other types of solicitations --> reviews -- > notifications processes). The technical support team is fantastic in listening and programming what is needed. As the primary user with admin rights for a small staff, I have very limited time with handling the platform, but it is very intuitive and has a checklist and videos for each configuration step (though I haven't watched them to help me since it's quite easy to follow). Bottom-line: Great system for simple (well-thought out) processes that work for the Open Water platform.

A True Work Horse: OpenWater, Award Program Management Software Application

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using OpenWater for the last 2 years to manage our annual marketing awards competition and have been very pleased with the results. It has help streamline the application and evaluation process immensely. Our program is unique in that we allow entrants to enter online and then mail the entries to us. We do this because we still conduct our evaluation process in person and OpenWater is able to facilitate this easily. Feedback from both entrants and jurors has been very positive. This software allows us customize everything from the templates to the reports to fit our needs. Even the customization of the email notifications is extremely helpful. I would highly recommend this product to any organization that is looking to better manage their awards program.

A great company who truly cares about your organization

Sep 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OpenWater will do their best to add custom solutions to their platform.

Cons: The back end doesn't allow for easy manipulation of large amounts of data. Would be great to have a table view to edit data.

Overall: This is our third year using OpenWater awards for our annual Golden Reel Awards program. We could not have found a better company to work with. The OpenWater platform is extremely user-friendly and the production team goes above and beyond our expectations.

Successful programs take time to build. Please take the time to work with the support team and explore their tutorials. OpenWater will help you every step of the way!

Michael
Motion Picture Sound Editors

Vendor Response

by OpenWater on September 28, 2016

Hi Michael, Thanks for your review. We added a bulk edit view to our software. It covers many, but not all cases. Take a look here: http://academy.getopenwater.com/v2/articles/bulk-edit-view Your support rep will be reaching out to you with some more info about it.

Highly recommended!

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The OpenWater system has been great for our awards program. The applicants, judges, and our staff all find it easy to use and the support from OpenWater staff has been above and beyond. Any time we've had questions or been in need of systematic changes, OpenWater staff has been quick to respond and always helpful. Zack and Theresa are AWESOME!

OpenWater platform rocks the American Advertising Awards

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works all the time.

Overall: Before OpenWater, I didn't think a five star awards competition entry software experience was possible. But as we enter our fourth year as their partner, my mind is forever changed.
The American Advertising Awards competition conducts all entry submissions and judging on the OpenWater awards platform... this includes nearly 200 local club and district competitions which comprise the complex three-tiered national awards program structure. And OpenWater has been a true partner in every phase of our growth since we signed on, providing outstanding support services at every level. The back-end is so user-friendly, it is easily adopted by new local administrators each year. And the entrant interface is very intuitive, allowing more that 40,000 trouble-free entries from across the country during each competition cycle. And, perhaps best of all, the system just WORKS, handling literally tens of thousands of media file uploads without a hiccup. We have experienced other, less-reliable entry software products in the past, so we know first-hand how bad things can be. But OpenWater has been our rock since Day One.

Unfortunate experience

Jun 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Ease of connecting to customer service

Cons: It did not work at all with our Awards program. I know not every product is a good fit, but they should have told us that during the consultation. Despite how simple are awards program is, this program did not fit at all and ended up causing numerous headaches. We essentially had to build our program from scratch because their "template" and layout was nothing what we needed.

Overall: Negative at best. It was NOT a good fit for our awards program and ended up delaying us because of several last minute issues that were not addressed up front.

Recommendations to other buyers: Not to say this product can't be great, but it was far from a good fit for us. When discussing the product, ensure your thoroughly, in detail explain every aspect of your program. While it may sound great upfront, I caution you to get every detail before signing a contract.

Vendor Response

by OpenWater on September 23, 2016

Hi Jaclyn I am quite sorry you had this experience. A teammate will be reaching out to you and I'm hopeful we can find a way to make your experience smoother for next year. I concur with your suggestion to have customers do thorough research before making a decision. We are committed to transparency so that customers can make the right call if our software is a fit for them. Besides our public academy which showcases the nuts and bolts of our software http://academy.getopenwater.com we also have an online course http://www.getopenwater.com/awards-online-course and a book https://www.amazon.com/dp/B01LBQM3M4 that documents our processes for everyone. Looking through the setup of your system, I see you are trying to run a complex program with a lot of categories that each yield a few submissions in each. I understand the frustrations that might come up trying to make method of so much madness. We are here to help right things if you would allow. Kunal Johar, President