Who Uses This Software?

Property Managers, Community Managers, HOA Board Members, Security & Patrol Companies, Community Residents & Guests, Facilities Managers


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

Vendor Details

  • Luminous
  • www.parkingboss.com
  • Founded 2011
  • United States

About Parking Boss

The #1 parking management platform for apartments & HOAs. Virtual Attendant allows guests to register their vehicle 24/7 from any connected device in seconds. Smart Decals are the next-level of resident vehicle permits that provide built-in validation. Field Agent user role is designed to include your current patrol, giving them the tools they need to be more accurate and efficient.


Parking Boss Features

  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking

Parking Boss Reviews Recently Reviewed!

Having parking boss have positively impacted our guest parking availability.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the new ability of printing a registered vehicle list. Easy check in system for residents. Manager login allows easy accessibility to maintain vehicles, issue special permits, print easy instructions for residents and our new move ins.

Cons: No ability to separate 5900 and 6040, but definitely understand that we were trying to avoid multiple logins. Should look into a way to have the ability to filter in descending or ascending order.

parking boss is an excellent tool to govern parking

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: records all types of records for permits, citations, tows, etc.
all at the fingertips of the user.
history of both vehicle cites and residential cites and permits on in one place

Cons: since our cite "refreshes" at the beginning of the year (Dec 31 at 23:59.59), it would be nice if this could be automatic. (each resident is "clean slated")

User Friendly App

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: Registration of residents was quick and easy. Some unit owners have already started using the app to register their guests with no difficulty.

Everything you need (and even a few extras!)

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible Enough, Clean looking, easy to use. Enough functionality, but not cluttered. Fast to use online or on mobile URL. Has picture & geo functionality for meta data as it pertains to parking citations.

Cons: If there ever were any mostly fixed up by now.

Overall: The Parking Boss team and their tool have been nothing but a pleasure to work with. Once they got us set up we rarely needed to contact them, but when we did they always resolved our concern / need very quickly. The tools keep improving over time, but always in a way where you are delighted instead of made they changed something. Now we have a database of all parking offenders in our community. It automatically flags those who are repeat offenders so we can focus our parking enforcement team to address the largest problems first. Fully exportable database. Very comprehensive and simple too (a rare combination these days). Highly Recommend. A+++.

Recommendations to other buyers: Now if you guys could only start your own automated patrol using a driver-less vehicle you guys could really ramp up you revenue on the enforcement side (98% of the vehicles license plates are viewable from the road when driving through our neighborhood). You could automate this to within a very high degree of precision and get great outcomes at extremely low cost per citation / mile of enforced road.

tactical security

Mar 20, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: easy to log on for customers

Cons: not able to put the necessary info in for detailed processing

Overall: I think the program is good but it doesn't allow you to be more detailed on how cars are safelisted. There is no customization available. site needs to be able to hold more information so the company user can determine especially when towing

Recommendations to other buyers: work with vendors to make the site more customizable

Vendor Response

by Luminous on March 20, 2017

Hi James, We appreciate your feedback. We don't currently do tow tracking but this is something that is in our plans. If there's anything else you'd like to discuss that will make our product better and your job easier, please give us a call at 866-387-7275 Thanks!

I LOVE PARKING BOSS!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Guest can go online and register as a guest themselves.We no longer need security because of this feature.I also love that we decide the tie the decals and special permits expire

Cons: I love evrything about it.

Overall: Parking boss is such an amazing system that we use to regulate who is parking on our property.It has been so beneficial and easy to use with our residents and even guest.The best thing about Parking Boss is that I can access it 24 hours a day right from my phone.No more manual work.Parking Boss has made our parking program so much easier!

Great Tool

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Parking Boss website is very easy to navigate and the system is very user friendly. We have not had any issues since implementation and are happy with the system.

Every Community Needs This!!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and excellent customer service.

Cons: None

Overall: We have started to use Patking Boss this past month and it allowed us to flush out all the "dirty laundry". Using the software will eliminate illegal renters, occupants, AirBNB guests, etc. It's unbelievable how by just controlling and enforcing the parking lot communities could solve so many issues. In our community we are able to enforce on rules and documents to make our community safe. This is a must have for all communities.

The folks at Parking Boss provide excellent customer service and have assisted us greatly to accomplish our goals.

Thanks !!!

Our Parking Problems are solved.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thanks to Parking Boss, the parking issues we had at our place of business have been taken care of. The system is incredibly easy to use, and the customer support has been exceptional. I can't imagine going back to not having Parking Boss to help with our lots.

Awesome program! Resolved 95% of our parking problems!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our community started using Parking Boss in late 2014. We are a community of 300 with only 45 guest parking spots. Residents were using all the spots. Since starting with Parking Boss visitors can now find a place to park all the time.
Service is phenomenal. Anytime I have had an issue, I send an email, and it is resolved in less than half an hour. They are very helpful.

Excellent way to monitor parking!!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all info is stored on a website, and access to info is easy as looking up a webpage. it also shows prior parking issues, and alerts for towing or other actions.

Cons: only issues i come across are from people not used to using a smartphone frequently, or if the internet signal is weak.

Overall: I'm the account manager for the HOA's Security Department. Using this program cuts down our work in monitoring parking by at least 40%! records are kept online, so searching through stacks of old citations are a thing of the past! I am so glad we incorporated this into our program!!

Recommendations to other buyers: definitely TRY IT!!!

Simple, Robust Parking Management

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Easy to annotate special passes and lookup said passes.

Cons: Just about the only con is that there's no standardized format for users to register temporary license plate tags. If the software made the resident follow certain standards when registering temp plates like forcing TEMP(month)(date)(year) ex TEMP031517 or similar would be great.

Overall: I love this software. I run dispatch for a small security company and having a simple way for both myself and my officers to quickly check for registered guest passes via license plates is fantastic. I like that we can look up by plate, decal or condo number so it's not too tough to check if there are special passes registered according to any of the above. Just about my only request for improvement would be if there was a simpler way for users to register temporary license plate tags. I and my dispatchers currently need to check multiple variations of day / month / year in plate format, and again with "TEMP" in front of it to try and ascertain if someone with a temp tag actually has registered a pass with the property and it gets cumbersome. If there was some sort of strict way that the system had users register temporary plates so we don't have to constantly check multiple variations, it would be a dream come true.

Recommendations to other buyers: Nothing, I love this software aside from the above minor gripe.

Our Parking Was Never the Same!

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is innovative, first and foremost! It's unique and many VIPs are intrigued by the experience Parking Boss offers. Also, I like that there are multiple avenues in which you can reserve a spot: computer, QR code from Smartphone, leasing staff, courtesy patrol, etc.

Cons: There is a flaw with the license plate input. Our residents figured out that they can put their VIN in and try to get away with extending their deadlines.

Overall: I am a property manager, and at the time I was introduced to Parking Boss, I was managing a 190 unit community in Santa Ana. All of our Yelp reviews mentioned how big of an issue parking was for the residents, and so I knew we needed a system that was new, exciting, and EFFICIENT! If you take a look at our Yelp Reviews now, you can almost pinpoint the exact date we implemented Parking Boss because many the reviews about parking turned into positive experiences! Our residents,their guests, and my staff was happy ! Most importantly, though, Nathan truly cared about our needs and accepted any criticism or feedback we had with open arms.To this day, whatever property I am managing, if it has parking issues then Parking Boss is the first company I refer to!

Parking Boss evaluation

Mar 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of monitoring registered automobiles.

Cons: Inputting initial information is very time consuming.

Overall: I believe the concept is wonderful and so far most of our residents have given the thumbs up. Inputting all of the information is incredible time consuming especially with almost 1000 residents at my property. Hopefully the inputting of information can become more efficient.

Recommendations to other buyers: Developing the software easy enough for residents to enter their personal auto information through the website. It would be much more convenient for residents. Although confirming ownership of vehicles with the Community office would be difficult.

Vendor Response

by Luminous on March 15, 2017

Hi Shannon, We're really sorry that the initial resident content input took too much time and completely agree with you. Your complaint is very legitimate. We are currently testing and are very close to launching a self-registration for resident vehicles, although verifying ownership is something to consider. Do you have any thoughts on how verification should be implemented? Also, thanks for caring enough to review us. We want to make our product as great as it can be and your feedback makes this possible.

Parking Boss helps me do my job more efficiently

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I utilize Parking Boss and its features in my job everyday. It is easy to use and has some great features for monitoring parking. The helpdesk are always quick to respond and receptive to ideas and questions.

Great app and easy to use.

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Needs a app for smart phones

Overall: Parking Boss has made managing parking easier. The website makes it easy for residents and managers to issue permits for the residents and their guests. I have not worked with any parking app that works better.

Love parking Boss

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It has made my life a lot easier I love the feature that allows you to send electronic parking passes via email and text.

From start to finish excellent application

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity

Cons: I would like better reporting and pulling of data such as emails or by name.

Overall: I manage a townhome community the only allows 2 vehicles per unit to be parked in the community and very limited guest parking. Some units had 3, 4 & even 5 vehicles at their unit and we had to get this under control so that every resident had 2 spaces to park their vehicles. Parking Boss was the solution with the bar coded sticker and the Guest Parking Attendant. Our parking issues have been solved thanks to Parking Boss!

Recommendations to other buyers: Not at this time.

Great Service!

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I love parking boss. It's super user friendly and hassle free! I would definitely recommend to other companies.