# Rydin PermitExpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rydin PermitExpress the right Parking Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140344/Rydin-PermitExpress/reviews --- Rydin PermitExpress 4.4 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rydin PermitExpress Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Daniel D. Security Coordinator Higher Education Used the software for: 2+ years ### "A clear choice" May 20, 2020 5.0 Rydin has made me look like a hero. Because of Rydin, I have successfully been able to make every required large and small change to our parking management process and policies over the years. Rydin provides me with all the tools to manage parking quickly and intuitively. Some of the tools may not do the work for me, but most do. Of those tools that I have to manually manipulate to complete a job or process, Rydin still makes them easy to access and manipulate to accomplish my task. Pros Rydin provided us with a solution that in itself was clean and intuitive enough that all our staff over the years have been able to quickly master their role within the system. I love the fact that data is so quickly attainable without going through several menu options. It is so helpful to have the ability to modify the web pages ourselves, rather than wait on the service provider or another department within our institution. Access to the text on the Rydin web pages and the notifications allows us to serve and adjust to our customer's needs immediately. It has been very helpful for me be able to access both the pc management portal and mobile versions from my device. Although our appeals decision process requires a lot of manual compiling of data from Rydin to present to an appeals committee, it is still awesome that we could do it all digitally through Rydin if we wanted. Cons One feature that could be improved upon is the import/export feature. Due to institutional and department policy changes over the years, I'm running into more complications because we can't run the manual imports and exports often enough. It would be helpful to have a timed export feature. This would allow our IT to receive an export file and complete their integration with our institutional software. Another option was to have the ability to create a secure file/folder link where files can be uploaded or downloaded for our internal integration process. I would also like more control over the web page design in the areas of the agreement box to parking regulations and the citation management page. Reason for choosing Rydin PermitExpress Rydin was the obvious choice for us. In 2012, they were clearly ahead of their competitors in SAAS, their fee structure, and their integration with current technology. While other products have updated, Rydin continues to meet all our needs. Here are some items that have remained highly valuable to us. - Stable software platform - Fully customize-able - Ease of use for both our customers and staff - Accessible via PC, mobile device, and app - An excellent citation appeals process for both the customer and appeals committee - Photo documentation - Quick and complete data export process - A fair and reasonable fee structure - Online vehicle / permit registration Switched from [UNIFI Parking Management Platform](https://www.capterra.com/p/140343/UNIFI-Parking-Management-Platform/) At the time in 2011, our parking software was out-dated; some functions did not work; There was bad data cross-over of drivers and vehicles with little support; problematic hardware; a fee restriction to simple text changes; archaic web portal design; integration problems; and our annual and other use fees went up thousands of dollars every year. Although that system provider did create a good update, the update was priced too high. After a thorough comparison of several providers, Rydin was the clear choice for us. Rydin's software fixed our previous issues; enhanced our customer service and communications; reduced labor and time to complete tasks; and could be fully customized to meet the particular parking rules and policies by our institution. Review Source Response from Rydin May 27, 2020 Hi Daniel, Thank you for your support and we are happy to hear that Rydin PermitExpress has been a positive presence in your parking management process. Those are great ideas for new features and we will add them to our list for future updates. We do have a large update expected to be released in the Fall of 2021 which will offer more customization to the web portal. ND Nick D. Systems Administrator Higher Education Used the software for: 2+ years ### "A solid solution for permit distribution. " May 21, 2020 4.0 Rydin was our first online permit product after previously doing only face-to-face sales. Users are overall much happier purchasing online rather than in person. Overall, a simple enough & affordable product -- just missing all of the bells and whistles of the competitors. Pros Simple enough to deploy. Checkout process is pretty seamless for users. Having a "Student Account" option is great for putting the charge on the student's bill. Overall a simple and solid solution for processing sales and recording data. Cons No automatic integration with our user database (PeopleSoft). User records must be manually uploaded. Exporting "Student Account" sales records to have the charges applied to the student's bill must also be manually done. The home screen gets messy after a few years because previous year data is still displayed rather than archived. Searching records can be hit or miss. Processing over-the-counter sales is cumbersome and takes too much time. Review Source Response from Rydin May 27, 2020 Hello Nick, Thank you for taking the time to write us a review. We are currently working on an update for PermitExpress that will make it easier for us to integrate with more Student Information Systems. If you would like assistance cleaning up the dashboard, please reach out to one of our Rydin PermitExpress specialists as they should be able to help you make that home screen less messy. BB Brad B. Director of Campus Safety Higher Education Used the software for: 1-2 years ### "Rydin PermitExpress" May 12, 2020 4.0 Overall, the experience has been very good. I was singing the praises of Rydin PermitExpress to everyone who would listen, until we started getting our statements this past school year. Upon implementation, I made sure to ask if we were charged per citation, and the answer was "no", it was only on the back end when fines are paid. We received a renewal last summer and it was signed and sent back. We started having more money taken from our monthly statements. No one had drawn attention to the fact that the terms of the contract were changing. We thought we were renewing on the original terms. Now we are subject to additional charges, including a charge per citations (even warnings), which is ridiculous. I am happy to pay fees on the back end, when fines are collected, but not on the front end, which is one of the reasons I selected this product originally. Although we should have scrutinized the terms to compare with the first contract, the change should have been brought to our attention for full disclosure. I was only told we were renewing our existing contract. This feels very ethically questionable and left a bad taste in my mouth. Pros I like the affordability of the product. The layout seems dated, but is relatively easy to use once you get the hang of it. It has some good reporting capabilities and and meets most of our needs from providing citation printers, paper, citation management, and permit fulfillment. Cons From the console, I do not have the ability to sort data every way I'd like (e.g. citations by payment date). I can from the excel export, but I'd like to be able to from the console. Rydin changed the terms of the contract on the renewal without calling it to our attention, increasing our fees. This should have been communicated and I am worried it will happen again. Review Source Response from Rydin May 15, 2020 Hi Brad, we are happy to inform you of a huge update that is expected to release in the Fall of 2021 that will include a custom reporting feature within the dashboard, as well as an update to the look and feel of the mobile app and online portal. We are sorry to hear you feel we did not communicate the changes to our terms and conditions well enough. We do our due diligence and notified all community members via email of any and all changes to the License Agreements and Pricing every year. If you ever have any questions regarding these changes, feel free to reach out. Our Rydin Permit Express Specialists are available to answer any questions you may have. JB Joshua B. Deputy Director of Campus Safety Security and Investigations Used the software for: 1-2 years ### "Excellent and Technical Product" May 21, 2020 5.0 It has been excellent and I would recommend it. Pros This product works exceptionally well. They take on a lot of the work and implementation isn't hard. It can be scaled to fit the needs of a very large institution (we are around a 1000 students and a couple hundred employees). We like the product and the customer service has been exceptional. Cons The software is fairly technical. If I could dream there would be a dumbed down interface for more lowkey use. I can run the software but a team member without a lot of training would be lost. Reason for choosing Rydin PermitExpress If they had products that made ticketing and such smoother than our current setup of a tablet and a mobile printer we would consider it. Our printer doesn't work perfectly with the Rydin tickets as the formatting is off because of the receipt size. If Rydin made some every day documents like Officer Reports we would purchase that most probably. Review Source Response from Rydin May 27, 2020 Hi Joshua, We appreciate you taking the time to write us a review. Our next big update will include a more streamlined experience that will make it easier for a team member without a lot of training will be able to navigate. If your printer isn't working properly please feel free to reach out to our Rydin PermitExpress specialists, they can help you with troubleshooting and getting your formatting fixed. MM Miracle M. Administrative Assistant Higher Education Used the software for: 2+ years ### "everything you need" May 13, 2020 4.0 From ordering decals to lot reservations and permit distribution management to utilizing the program- we have been extremely satisfied. The customer care is very good too. Pros Real-time reporting and immediate communication to offenders. Easy to use software and field devices. great customer service. Cons Excel download of reports are difficult to use in digital format (sorting issues). We have a tier-based fee structure and "wipe the slate clean annually" however the program does not exclude tier counts from previous years so our officers have to take more time in figuring out the appropriate fee. Reason for choosing Rydin PermitExpress The features of the program were exactly what we needed. Review Source Response from Rydin May 15, 2020 Hello Miracle, we really appreciate you taking the time to review our product. Great news, the issues you have been facing with sorting through previous years will be solved with a huge update that is expected to release in the Fall of 2021. This update will include a custom reporting feature and tiered citations, which will eliminate the extra work your officers have to do to figure out those fees. We are always looking for ways to improve our software and love hearing feedback from customers like you! JC Jason C. Asst. Principal Education Management Used the software for: 2+ years ### "Very Good Prodcut" May 18, 2020 4.0 Pros We utilized Rydin to sell and manage our high school parking permits. The set up and roll-over each year was simple. Cons The only item I would suggest improving is giving the buyer of the permit the ability to upload verification documents such as license, registration ect.... Reason for choosing Rydin PermitExpress They were able to get me set up in the time frame I was looking at. We stayed with Rydin during my term of 4 years. Review Source Response from Rydin May 21, 2020 Hey Jason, Thanks for taking the time to leave us a review and for a great suggestion for future updates. We hope you are staying safe and have a wonderful rest of your day! MH Mark H. Asst. Principal Education Management Used the software for: 2+ years ### "Product" May 12, 2020 4.0 Working with Rydin Permits has been fairly easy and they are helpful when inquiries are made. The product is well made. Pros The ability to organize parking tags for our juniors and seniors in high school is valuable. This product allows us to track owners and vehicles with ease. Cons The yearly rollover is hard to do without support and the cost that comes with the support. There are many small items that need to be 'checked/unchecked to make it work right. Review Source Response from Rydin May 15, 2020 Hi Mark, thank you for taking the time to write us a review. We love to hear your feedback and use it to continue to improve what we are doing right and fix the aspects of our product that are lacking. You will be happy to hear that we are currently developing a huge update that will make it easier to track and maintain from year to year. This should make yearly rollover go smoothly and reduce the need for support during those times. ND Nicky D. Director of Student Life Education Management Used the software for: 2+ years ### "Rydin Review " May 26, 2020 5.0 Pros The customer service is great and always willing to help. Cons It is not easy to integrate in with our institution's student information platform. Review Source Response from Rydin May 27, 2020 Hello Nicki, Thanks for the review and for being a part of the PermitExpress Community! We have a huge update expected to release in the Fall of 2021 that will make integration with Student Information Platforms much easier. please feel free to contact us with any questions you may have. Similar Products Featured