# 321Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 321Forms the right Onboarding solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140352/321Forms/reviews --- 321Forms 4.5 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of 321Forms Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PS Pam S. Director of Hospital Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Great Onboarding Product" October 22, 2016 5.0 The team is great and very easy to work with. I have appreciated the flexibility with customizing forms to suit our needs. Very affordable product, good UI and have had very few problems with new hires logging in and completing their forms. I would highly recommend this product. Pros Ease of use, friendly UI. Positive feedback from Hospital HR Directors and new hires. Cons We are in the process of moving to Enterprise level fully integrated HCM which will include an onboarding piece that we will eventually move to. Although I am still exploring the options, I am not certain there is an easy way to get all your employee forms out of their system and into a new system without a lot of manual work. Review Source rP rahul P. Service Lead Information Technology and Services Used the software for: 2+ years ### "321forms for HR Onboarding" October 18, 2022 5.0 It makes the process of onboarding the users easy and they do not have to fill up multiple forms. Pros Easy-to-use HR onboarding forms make the onboarding of new users easy in the organization. Cons All the requirements for my current company for onboarding are not met. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Review Source DS Dawn S. Office Manager Consumer Services Used the software for: Less than 6 months ### "Just wasn't what I was expecting" January 21, 2018 3.0 Pros I think the only pro I could come up with is the cost, I have looked at others and this one seemed reasonable. Cons For me, it was to cumbersome and to confusing to use even with help from customer service who was very patient. Review Source SK Stan K. I.T. Director Hospitality Used the software for: 1-2 years ### "Excellent Company to work with" October 21, 2016 5.0 321 forms was the most versatile company that we have ever worked with. Their willingness to find a solution to our specific issues was unparalleled and their pricing was way more competitive than any other company that we have worked with. If it not for our Franchisor forcing us to change, we would still be with them. We are sorry we left. Pros Willingness to customize the product Personal Service Price Review Source LL Loresha L. President Telecommunications Used the software for: 2+ years ### "My forms review " September 26, 2018 5.0 Pros Since the recent update it’s a lot more user friendly which allows my to set up applications quicker. Cons So far so good I don’t have any complaints about 321 Forms. I’ve been using this product for about 3 years now Review Source DG Dee G. Payroll Amdin Food & Beverages Used the software for: 1-2 years ### "Payroll Admin" October 21, 2016 5.0 We signed on with 321 Forms and they bent over backwards to make "our" wishes come true. I loved the fact I had control over when I exported my employees...Our custom forms apparently cannot function in the "canned" on-boarding system we now have to use. 321 Forms team was and still is awesome. Pros That it can be customized Cons Slowness at times-but not often Review Source JB Jim B. EVP Management Consulting Used the software for: 2+ years ### "321 Forms on boarding " October 24, 2016 4.0 Our Company has been using 321 Forms for 2 years. The team is very easy to work all work had come in timely and as designed. Pros Flexibility Cons non that I have seen Review Source SB Sabrina B. Owner Management Consulting Used the software for: 6-12 months ### "Easy to use Forms!!!" January 18, 2018 5.0 Pros I like that I can share the forms with multiple people. 321Forms makes it easy to edit the fields on the forms needed. Cons I like the functionality of the program but would like there to be more customizable form field options. Review Source RC Ray C. VP HR Utilities Used the software for: 1-2 years ### "went from pure paper to electronic onboarding" May 10, 2017 5.0 Cost savings, improved record retention and file management. Pros Ease of use. Great support. Efficient. Ability to save forms. Saves on processing,/mailing. Avoids missing/incomplete forms. Ability to use own forms. Able to produce reports and monitor new hire application status. Review Source RT Rebecca T. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Great time saver" November 20, 2018 5.0 Pros In a busy warehouse sometimes I don't have time to sit with an interview while they fill out paperwork, just to find out they lack some requirements. This streamlines the process ahead of time so I can shorten the process in the office, double check all requirements are met before they come in, and keep things rolling smoothly. Cons There is not much to dislike about the program. Everything they submit, you can still verify in person that it matches up, so you can eliminate fraud. Review Source HW Harold W. Holistic Medicine Practicioner Medical Practice Used the software for: 1-2 years ### "321...Excellence" December 20, 2018 4.0 I would highly recommend 321Forms for any company looking to streamline the hiring process. Pros Thus product makes it very easy for small and medium sized companies to find seasonal work. The company I work with used this when trying to find workers to fill in their empty positions. Made the job VERY easy. Cons Overall, not a bad product. There were a few glitches when setting it up and we had to call customer support. But the ability to use 321Forms with our payroll made up for the time we spent getting the kinks out. Review Source BH Bonnie H. Ophthalmic Technician Medical Practice Used the software for: 6-12 months ### "Simple" September 13, 2018 4.0 Pros Saves not only time but is also eco friendly. Everything being web based makes navigating easier and finding information easier. Cons If there is every a computer glitch or internet issue this imposes us to be able to find the information needed whereas paper would not do this. Review Source ML Megan L. President Construction Used the software for: 6-12 months ### "Great experience. This software has significantly reduced the time spent on new hire applications." May 14, 2017 5.0 Time savings, more accurate and complete applications. Pros It is easy to use and nothing can be missed. When we used paper application there was always a signature missed or some important information left off. Now with 321forms everything is entered and signed the first time. Review Source HM Heidi M. Office Manager Medical Practice Used the software for: 2+ years ### "Great results " December 13, 2017 4.0 Pros So many options and it is nice to have templates to get started. Allows someone to utilize skills of professionals and save time too. Cons Navigating takes time and be patient to get the results you want. Be careful you take into account all effects of the forms. Review Source CL Chelsey L. Owner Used the software for: 6-12 months ### "I LOVE how easy this makes HR!" March 23, 2018 5.0 Pros I run a small company and currently handle about 80% of the office work. I have no back ground in HR and have had to pay to outsource someone to help me in the past. I was hoping to find a more cost effective way for me to handle the HR stuff myself and 321Forms makes it possible. Cons My only dislike is that it has a lot of forms and information that I don't need or don't understand, so it took me awhile to figure out how it worked but now that I have, it makes me feel more confident about growing the company and being able to handle all of the HR tasks. Review Source MS Mary S. IT Services Coordinator Primary/Secondary Education Used the software for: 6-12 months ### "HR Onboarding" July 2, 2018 4.0 Pros 321Forms website allows you to get a 15 minute demo on all the features. This is great for prospecting buyers. Cons It doesn't really do a whole lot of extra work for saving time or money for processes that can be done in Excel. Review Source DS Deborah S. Used the software for: ### "Completely Worth the Investment!" October 24, 2016 5.0 The "321 Forms" Team is exceptional to work with. Their turnaround in getting your company set up and ready to use exceeded expectations. Highly recommend this platform to enhance your company's efficiency, accuracy, and professionalism as you forge forward in your day-to-day tasks, staying forever organized. Happy onboarding! Review Source MP Monique P. Office Mgr Construction Used the software for: I used a free trial ### "321 FOrm" June 16, 2017 4.0 Pros The pros it that 321 forms assists with form letters/invoices/timesheets templates that assists with our company's operations Review Source JS Jesse S. Marketing Specialist Computer Software Used the software for: Less than 6 months ### "Eliminated Paperwork" June 8, 2018 4.0 Pros This product allowed our company to reduce the need for filing papers. Essentially saving time working on what we would have otherwise had to complete by handwriting. Cons None at this time, we also have only been using the software for about three months now. Might have a better perspective in a few more months. Review Source KB Kayla B. Used the software for: ### "Fantastic!" October 27, 2016 5.0 Working with 321 Forms has been a fantastic experience. They have made the entire start up process quick and easy. The customer service team is great! Review Source SS Stacey S. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Being a small business I love it!" April 20, 2018 5.0 Pros This is an amazing product for small business who are just getting started. It has made our company's hiring procedure run a lot better. Cons It did take a bit to learn how to use the program, however the customer service department is amazing and helped me learn so much! Review Source SA Sara A. Used the software for: ### "321 Forms, well worth it" October 24, 2016 5.0 321forms is the best on both sides of onboarding. It's easy for my new employees to use and I have total control on the administrative side. Review Source JW Jason W. R&D Manager Management Consulting Used the software for: Less than 6 months ### "Good Product" May 11, 2017 4.0 Pros Easy to use and navigate. Well put together design with plenty of features to make it a breeze to use. Cons Not as granular as I would like. Would like to be able to modify more of the interface myself to make it more custom Review Source BM Brian M. Admin Management Consulting Used the software for: Less than 6 months ### "Great software for the paperless company" December 14, 2017 4.0 Pros More forms that you probably need Customizable forms Send forms by email Create templates And more Review Source Similar Products Featured ## Related categories [Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.