--- title: "Samespace Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Samespace Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/140362/Novanet-C3/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Samespace Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Samespace ## What is Samespace? Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. ## What is Samespace used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Samespace?[Manage this product listing](https://www.g2.com/products/samespace-samespace/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Samespace 3.6 (16) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50 Per User, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.6 (271) Value For Money 3.5 (11) Value For Money 4.6 (227) Customer Service 3.6 (14) Customer Service 4.7 (235) ## Samespace alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Samespace Overview ### Which roles and teams benefit most from Samespace? Samespace is most used by customer support, service desk, and technical support teams that manage chat-based inquiries, troubleshoot issues, and track customer conversations. Web solutions and product specialists use it to guide customers through technical questions, while sales and business development teams handle prospect outreach and follow-up communication. Answer based on 16 reviews Overview ### What company size and specific industries is Samespace built for? Samespace is designed for small, mid-market, and enterprise businesses with customer-facing sales and support teams that need a single place to manage customer communication. It fits organizations in any industry where customer interactions are handled across multiple channels and need to be kept organized in one system. Features and Usability ### What are the key features of Samespace? Samespace offers call center management features such as automatic call distribution, call routing, IVR, auto-dialer, predictive dialer, and queue management. It also includes call logging, call recording, call monitoring, real-time reporting, CRM, contact management, chat/messaging, chatbots, and workflow management. Integrations ### Which third-party tools and platforms does Samespace integrate with? Samespace integrates with HubSpot CRM and Salesforce Starter for CRM connectivity. These integrations let Samespace connect with two third-party platforms from its official catalog, covering core sales and customer relationship management workflows. Getting Started and Support ### What training and onboarding options does Samespace offer? Samespace provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided setup and hands-on instruction, live online sessions allow real-time remote guidance, and documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Samespace offer? Samespace offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available here, so response times, helpfulness, and common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Samespace supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and manage call workflows more effectively. Call Logging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.6 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Management 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Access 2.7 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Automatic Call Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Samespace 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (16) 3.6 Based on 16 reviews ## Pricing Value for money 3.5 (11) Free Trial Basic $50.00 Per User,Per Month Value for money 3.5 (11) 3.5 Based on 11 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (14) 3.6 Based on 14 reviews ## User reviews Overall rating 3.6 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(7) 3(4) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful BD Business Development Associate Business Development Associate Used the software for: Less than 1 year ### "SameSpace - Bestfriend at work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2021 Wonderful. Pros SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style. Cons Nothing as such. Everything worked fine. SD Service Desk Analyst Service Desk Analyst Used the software for: Less than 1 year ### "Review on the utility of same space" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 27, 2021 My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free. Pros The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support. Cons I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system. WS Web Solution Specialist Web Solution Specialist Used the software for: 1-3 years ### "too slow and unresponsive " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2021 not so good Pros Noting in specific thats all of it and nothing more Cons Almost all of it needs a better attention AA Admin Assistant Admin Assistant Used the software for: Less than 1 year ### "A good start but much remains to be done" 4.0 April 23, 2021 Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features. Pros It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls. Cons The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel) AI Associate IT Consultant Associate IT Consultant Used the software for: Less than 1 year ### "Samespace: Can have more features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 28, 2021 My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it. Pros \>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available Cons \>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts TS Technical Support ( Chat) Technical Support ( Chat) Used the software for: Less than 1 year ### "User friendly software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 22, 2021 Not good for chat support.Average Pros Easy to use for call support only .overall good and user friendly. Cons There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating. AS Associate support engineer Associate support engineer Used the software for: 1-3 years ### "samespace feedback." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 22, 2021 Pros it is easy to use software ,we can select status accordingly. Cons sometimes it will not work, sometime while on meal break it will automatically turns to ready state so it will impact my productivity ,sometimes hello button will not work and call get missed. WS Web Solutions Specialist Web Solutions Specialist Used the software for: Less than 1 year ### "Review on Samespace" 3.0 April 19, 2021 Pros User-friendly and easy to access. Cons Sometimes login fails even when correct credentials are used. AS Associate support engineer front line Associate support engineer front line Used the software for: Less than 1 year ### "Good Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 22, 2021 Pros Overall Good Product calls lands properly Cons Not working properly when internet speed is slow SA sales associate sales associate Used the software for: Less than 1 year ### "samspace review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 30, 2021 Pros ease of integration with salesforce and minimalistic UI Cons I can't search the history of my calls, have to login separately every time [View all Reviews](https://www.capterra.com/p/140362/Novanet-C3/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.