Who Uses This Software?

Any organization that has calling requirements be it inbound or outbound or even both


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Novanet
  • www.novanet.net
  • Founded 2005
  • United States

About Novanet (C3)

Novanet (C3) - Cloud Contact Center - Transforms the way modern contact centers deal with internal and external customers. Its WebRTC Client Agent integrates every function in one place. The customer does not need any third-party software, just a Chrome Extension. The flat design offers a refreshing change from the unflattering traditional UIs. The Self-Care Login gives the manager a bird's eye of all his operations while reclining in his chair.


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Novanet (C3) Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Novanet (C3) Reviews Recently Reviewed!

I love Novanet,

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customer service, ability to enhance to customer experience through ease of use and advanced design.

Overall: ease of use.