# Samespace Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Samespace Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/140362/Novanet-C3/pricing --- # Samespace Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Samespace ## What is Samespace? Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. ## What is Samespace used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Samespace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.samespace.com&name=Samespace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Samespace 3.6 (16) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (16) Ease Of Use 4.6 (1,733) Value For Money 3.5 (11) Value For Money 4.6 (1,487) Customer Service 3.6 (14) Customer Service 4.7 (1,506) ## Samespace alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.5 (96)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 3.6 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mobile Access 2.7 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Automatic Call Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Samespace 55 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Import and export data to and from software applications A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.6 (16) 3.6 Based on 16 reviews ## Pricing Value for money 3.5 (11) Free Trial Basic $50.00 Per User,Per Month Value for money 3.5 (11) 3.5 Based on 11 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (14) 3.6 Based on 14 reviews ## User reviews Overall rating 3.6 Based on 16 reviews Filter by rating 5(3) 4(7) 3(4) 2(1) 1(1) Mentioned topic Sorted by most recent MG Madhuri G. Associate support engineer front line Computer Software ### "Good Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 21, 2021 Pros Overall Good Product calls lands properly Cons Not working properly when internet speed is slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Aldrich S. Sales Associate Information Technology and Services ### "Amazing Product to use on a daily basis." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2021 It has made working easy. Pros Ease of navigation and features that help in upscaling your work. Cons A feature of vision comfort after 7 pm for better visual comfort. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2021 Hi Aldrich, Thank you for your feedback. We are glad that you are enjoying our platform. I'll forward your feature request to the product team. Once again, Thanks for leaving a review. We really appreciate it. AC Akhildev C. Associate IT Consultant Information Technology and Services ### "Samespace: Can have more features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 27, 2021 My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it. Pros \>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available Cons \>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2021 Hi Akhildev, Thank you for your feedback. In terms of the calls getting disconnected, such issues are very network determinant and are dependent on the network and bandwidth of your internet. As we enable real-time communication, for voice to function- the network needs to be strong and not fluctuating. Nevertheless, I'll forward your feature requests to the product team. Best, Aanya Deniela G. Business Development Associate Information Technology and Services ### "SameSpace - Bestfriend at work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2021 Wonderful. Pros SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style. Cons Nothing as such. Everything worked fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2021 Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Aanya. AB Abhik B. Service Desk Analyst Information Technology and Services ### "Review on the utility of same space" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 26, 2021 My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free. Pros The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support. Cons I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2021 Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya. Rohit K. Web Solution Specialist Information Technology and Services ### "too slow and unresponsive " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 26, 2021 not so good Pros Noting in specific thats all of it and nothing more Cons Almost all of it needs a better attention Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) company bought samepace licenese as livechat renewal was expensive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2021 Hi Rohit, Thanks for taking the time to share your thoughts and feedback with us. As you know that you are operating in a complex infrastructure with agents are connected over a VPN, the functionality of the software eventually is highly dependent on your network. Hence you may seem to face issues with the connectivity. For Samespace to function, the network needs to be strong and not fluctuating. Hope this helps. Best, Samespace Product Team. MA Mohammed A. Support Engineer Computer & Network Security ### "Good product " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 25, 2021 Need to enable multiple chat option at a time. Pros Immediate pop up response for the chat support. Cons We can’t chat on multiple chats at a time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sheikh S. Admin Assistant Information Technology and Services ### "A good start but much remains to be done" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 22, 2021 Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features. Pros It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls. Cons The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel) Switched from [Jitsi](https://www.capterra.com/p/162665/Jitsi/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2021 Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved. Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team. MH Madhuri H. Associate Support Engineer Telecommunications ### "Good experiance to use Samespace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 21, 2021 Pros It is very user friendly. Mantained properly Cons Sometimes due to network issue it stop working for a while. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2021 Hi Madhuri, Thank you for your feedback. We are glad that you are enjoying our platform. In terms of the network issues, we are working towards building the product in a way that allows agents with less internet bandwidth to connect with customers. Once again, Thanks for leaving a review. We really appreciate your time. MB Mukesh B. Technical Support ( Chat) Computer & Network Security ### "User friendly software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 20, 2021 Not good for chat support.Average Pros Easy to use for call support only .overall good and user friendly. Cons There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2021 Dear Mukesh, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to our chats module. Best, Samespace Product Team [View all Reviews](https://www.capterra.com/p/140362/Novanet-C3/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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